8/2/2019 Cross Cultural Communication-FinalPPT
1/15
CROSS CULTURAL COMMUNICATION
Archana Bhowmick
Bhavesh Parmar
Deepali Jadhav
Mayuri Lavekar
Priyanka Bhosle
Rahul Shinde Shilwardhan Wakode
8/2/2019 Cross Cultural Communication-FinalPPT
2/15
CONTENT
Introduction
Verbal Communication
Non Verbal Communication Meeting & Social Encounters
Barriers
How to overcome barriers
8/2/2019 Cross Cultural Communication-FinalPPT
3/15
WHAT IS CULTURE?
It is based on
Values
Norms
Beliefs and Ideologies
Status
8/2/2019 Cross Cultural Communication-FinalPPT
4/15
CROSS CULTURE
Origin
Cultural Iceberg
Need For CrossCultural
Communication
8/2/2019 Cross Cultural Communication-FinalPPT
5/15
8/2/2019 Cross Cultural Communication-FinalPPT
6/15
NON VERBAL COMMUNICATION
Gestures
A motion of the hands, head or body to
emphasize an idea or emotion. Same gesture with different meanings.
Chronemics
Time language varies from culture toculture.
8/2/2019 Cross Cultural Communication-FinalPPT
7/15
NON VERBAL COMMUNICATION
Body Language
How we position our bodies.
The space between us andother people.
How we touch ourselvesand others
Eye ContactAmerica: Important
South Asia: Rude
Australia: Disrespectful
8/2/2019 Cross Cultural Communication-FinalPPT
8/15
MEETING AND SOCIAL ENCOUNTERS
Dining Etiquettes
Seating.
Eating.
Body language The food
Home/restaurant
Examples
In Germany In Japan
In Turkey
In USA
8/2/2019 Cross Cultural Communication-FinalPPT
9/15
MEETING AND SOCIAL ENCOUNTERS
Gift Giving Etiquettes
Understanding gift giving
Different cultures
Who is receiving the gift?
Is it a person or a group?
8/2/2019 Cross Cultural Communication-FinalPPT
10/15
What is the status of the
receiver(s)?
What types of gifts are
acceptable or
unacceptable?
MEETING AND SOCIAL ENCOUNTERS
8/2/2019 Cross Cultural Communication-FinalPPT
11/15
MEETING AND SOCIAL ENCOUNTERS
Handling Business Card
Exchange of Business Card.
Different perceptions
Dress Code
Connected to culture and climate
Different in different countries.
8/2/2019 Cross Cultural Communication-FinalPPT
12/15
BARRIERS
Language
Personal Appearance
Personal Space
Roles and Status
Body Language
Religion
Eye contacts
8/2/2019 Cross Cultural Communication-FinalPPT
13/15
HOW TO OVERCOME BARRIERS
Avoid Stereotyping
Respectdifference &
Work together
Welcomingtopics duringconversations
Speak slowlyand clearly
Ask forclarifications
Be patient andActive listener
Avoid idioms
8/2/2019 Cross Cultural Communication-FinalPPT
14/15
We carry our own culture across cultural boundaries.
Our own cultural context cannot be used to judge the
standards of another culture
We need to give importance and respect to other cultures
Understanding different business cultures and differentvalues of management and behaviour is important for
success in the international market.
SUMMARY
8/2/2019 Cross Cultural Communication-FinalPPT
15/15