Download pdf - Creating a Culture of GAS - Next Jump · 2019. 10. 16. · Kevin McCoy –Co-Founder @NextJump #NxJLeadership #LearnObserveDo Creating a Culture of GAS Lessons learnt in creating

Kevin McCoy – Co-Founder

@NextJump #NxJLeadership #LearnObserveDo

Creating a Culture of GASLessons learnt in creating a culture where

employees feel valued and Give A Shit (GAS)

© Next Jump, Inc. 2017 CONFIDENTIAL@NextJump #NxJLeadership #LearnObserveDo

The disengagement problem…

Feeling cared for, valued & recognised Career growth & development

Perks Platform

Tools and program to foster growth & development

2 1

Recognition Tools

The 2 most lacking employee experiences: “1. Career growth and development was ranked last followed by 2. Feeling cared for, valued and recognised”

© Next Jump, Inc. 2017 CONFIDENTIAL

Building GAS


We invest our energy into …

1. Focused Employee Care (Perks)

2. Community and Giving

3. Recognition (Culture of Servant Leadership)


Investing deliberately in perks


Key programmes:• Physical Wellness

• Healthy Food: breakfast, snacks, dinners• Fitness Competition, training, and more• Sleep Class

• Life Events• Birthdays, anniversaries, marriages• New Baby Care Package• Chicken Soup• Saving Time (Laundry)

Lessons Learned:1. Be deliberate – what really matters?2. Health - gamification, reward, captains3. Employees remember feeling


Investing in our community


Key programmes:• Annual dance battle• CEO happy hour• Hallways

Lessons Learned:1. Origin: Military (boot camp, deployment)2. Bonding through suffering3. Low risk way to grow leaders


Giving externally


Key programmes:• Adopt a School• Academy

Lessons Learned:1. Crowd source 2. Not a check - time + expertise3. Establish framework (movement)


Next Jump Recognition

BEST PRACTICES 22 YEARS IN THE MAKING

“I was sceptical at first, but this programme has increased associate engagement and given peers the ability to recognise each other. I

even have my own award that I give out to colleagues!”– Chief Operating Officer, TSB

Next Jump was named 1 of 3 Deliberately Developmental

Organisations by HBR

Worldwide Stats90,000 Companies

30MM+ Employees

3.5MM Employees in UK



Is recognition putting our people off?

THIS WAS OUR HIGHEST HONOR

“BOS” AWARD



THIS IS OUR HIGHEST HONOUR

THE AVENGERS AWARD

What would make your mothers and fathers proud?



How we created a culture where employees feel cared for and valued

Our Lessons



Learning from our mistakes

RIGHT BEHAVIORSWRONG BEHAVIORS

CROWD SOURCESTANDING OVATION✓MGT PICKS

RECOGNISE 1, PISS OFF ALL

SWEEPERWHO HELPED YOU SUCCEED?✓

CONSISTENCYRITUALS & BEHAVIORS✓

STAR STRIKERALREADY COMPENSATED AT TOP

INTENSITY1X EVENTS



“Consistency is the DNA of mastery”

weekly:

CORONITASmonthly:

TOP 10annually:

AVENGERSSERVANT

LEADERSHIP



Weekly: Coronitas



Monthly: Top 10 – who helped you succeed?


Key Lesson: Make award more than monetary

• Public recognition

• CEO Quickfire

• Fitness Trainer

• CEO Spotlight


Top 10: Learning from our mistakes

1K POINTS PER EMPLOYEECREATED AN ECONOMY, DON’T WASTE $10

UNLIMITED VOTINGSOME VOTE A LOT, OTHERS NOT AT ALL

EXPOSING ALL VOTESSHARING THE STORIES

BASIS: HELPING OTHERSWHO HELPED YOU SUCCEED THIS MONTH?

ANONYMOUS VOTINGVOTING FOR YOUR FRIENDS

BASED ON ACHIEVEMENTWHO ACCOMPLISHED THE MOST THIS MONTH?

✓

✓

✓

WORKINGDIDN’T WORK



“Alone we can do good, together we can do great”

“When they were awarded the prize, almost every prize recipient has called their spouse to say they had won. Secondly they call

or visit their mothers. Winners wanted to let their mothers know they turned out okay and that their mom did a great job raising

them. It wasn't about the car, but the peers’ acknowledgement which made the largest impression.”

– Bob Chapman



Recognition that matters: key take away

CREATE SYSTEM OF DESIRED BEHAVIORCONSISTENCY AND INTENSITY✓

SWEEPER VS STAR-STRIKERWHO HELPED YOU SUCCEED?✓

CROWD SOURCEDPOWER OF PEER RECOGNITION✓

POWER OF STORIESCREATES EMOTIONAL CONNECTION✓



Questions & Feedback
