Esri International User Conference | San Diego, CA
Demo Theater |
Community Fusion: An Introduction to Esri Community InitiativesRohit Gupta & Mike Hogan
July 13th , 2011
Agenda
• Open Communities
• Community Fusion
• Esri Communities
• Community Engagement
ArcGIS Community - Vision
• Leverage strengths of the Esri platforms, to develop a community of GIS users
• Drive Community focus to sharing information
• Create ‘Community Leaders’ and ‘Community Champions’ who can:- Lead the community- Help create a self-sustaining community
Community Fusion
• GIS Communities created by Esri
• A Vision to bring GIS users together
• Build relationships and Communicate with others
• Self sustaining, persistent community
• Lead by Community Champions/Leaders
Use the Strength of the Community!!!!
1. Build GIS Communities
2. Promote Communities
3. Create Community
Fusion
4. Peer to Peer Help
5. Identify Community
Leaders
6. Leaders manage the community
Community Champions
• Community Champions for every products
• Responsibility of Community Champions- Lead the community
- Define Product Vision
- Moderate forums
• Who are Community Champions - Product Managers
- Esri Employee
- Anyone with deep understanding of the products
Community Leaders
• Community Leaders for every products
• Responsibility of Community Leaders- Lead the community
- Moderate forums
- Answer usability type questions
- Help prioritize the bugs
• Who are Community Leaders- Expert GIS Users
- Anyone with broad knowledge of GIS concepts
- Key Influencers/ Active Participants
What will be your role in the Communities?
• Become a Community Leader
• Help another GIS user
• Become a moderator in forums, ideas, wiki
• Give us feedback
User Communities
Community Fusion
COMMUNITY FUSION
Communities - ArcGIS Ideas
• Post your ideas
• Vote
• Discuss and collaborate
• Accessible to all users
• Available through - Esri Support site
- ArcGIS Resource Centers
- http://ideas.arcgis.com
ArcGIS Ideas - Key features
• Post new ideas
• Vote on other’s ideas
• Comment/Refine ideas
• Get updates about Ideas under consideration
• See Ideas that are implemented
• Share Ideas using social networks
Demo
A collaborative, brainstorming type of environment that allows voting and discussion on submitted ideas.
Communities – http://ideas.arcgis.com
• What Esri’s does with the ideas- Collect and provide feedback to Product Management
- Listen to user feedback
- Respond to ideas
- Help in refining ideas
About: wiki.GIS.com
• Collaborative platform for conceptual GIS knowledge
• Community driven – Community moderated
• Dedicated to the Science and Art of GIS
• Useful Platform for both
- Experienced GIS users
- Neo-geographers users
Communities –ArcGIS Forums
http://forums.arcgis.com
• A place for users to interact with each other and Esri staff
- Products
- Functions
- User Communities
- Solutions
- Language-based
Communities - Forums
• Active participation
• Communicate information
• Respond to customers
• Analyze trends
Community Engagement
Community Engagement
• Community Engagement via User Advocacy Group
• Mission- To enhance the productivity of the user community by
actively engaging with Esri customers, providing feedback to shape the direction of products, and enriching the quality of Esri software and services
Our goal is to understand and respond to your concerns
UAG Process
Collect
PrioritizeCommunicate
Collaborate with Customers
Collaborate within Esri
Customer Surveys
Online Communities
• Blogs• Ideas
• Forums
Support Process• Bugs
• Incidents• Enhanceme
nts