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© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialC97-563309-00 1

Product Overview Slide Deck

Updated – October 30, 2009

The New Collaboration Experience Cisco Collaboration 2010 Launch

2© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialC97-563309-00

Disclaimer

The Cisco products, services or features identified in this document may not yet be available or may not be available in all areas and may be subject to change without notice. Consult your local Cisco business contact for information on the products or services available in your area. You can find additional information via Cisco’s World Wide Web server at http://www.cisco.com. Actual performance and environmental costs of Cisco products will vary depending on individual customer configurations and conditions.

http://www.cisco.com/


Agenda

Overview of Cisco’s Collaboration Vision and Strategy

Collaboration Announcement Highlights

IP Communications – New Products and Updates

Mobile Applications – New Products and Updates

Customer Care – New Products and Updates

Telepresence – New Products and Updates

Conferencing – New Products and Updates

Messaging – New Products and Updates

Enterprise Social Software – New Products and Updates

Collaboration, Services

Programs, Tools, Pricing


Today’s Business Complexities

Business Impact

Product/Service Excellence: Missed Opportunities, Market Transitions

Customer Intimacy: Slower Responsiveness to Customers

Operations Excellence: Higher Costs

Human Impact

Harder to Build Trust

Difficult to Know Whothe Right Expert Is

Information Sharing Among Companies Difficult

Trends

Global Value Chains

Consumerization

Information Overload

Workforce Mobility


Changing the Way We Work

“Raising the productivity of employees whose jobs can't be automatedis the next great performance challenge—and the stakes are high.”

McKinsey & Company, The 21st Century Organization

Text Voice, Video

Num

ber

of S

take

hold

ers

Collaborative Tools

Documents

On

eM

an

y

Email

IM TelePresence

Unified Communications

Vmail

Discussion Forums

Video on Demand

Wikis Blogs ContactCenter

Conferencing

Social Networking


Essential Elements of Collaboration

From… To…

Primarily single source

Largely asynchronous

Multiple sources, multiple devices,

multiple applications

Non real-time and real time, interactive

Inside my organization Dispersed teams, outside my organization

Static and pre-defined networks Dynamic teams

You find information, people Right time, right people, right resource

Inside the firewall, walled off Inclusive, selective, fluid

Communities


Cisco Strategic Direction

Secure Inter-

Company

Interoperable,Open

Architecture

FlexibleDeployment

Models

Video As a Transformative

Element

EnterpriseSocial

Software

Integrated Experience


Cisco Collaboration Portfolio

IP Communications

Customer Care

ConferencingTelepresenceEnterprise

Social SoftwareMobile

ApplicationsMessaging


Cisco Collaboration Architecture

Infrastructure Network StorageVirtual Machines

Collaboration Services

Presence

Location

Session Mgmt

Policy and Security Management

Client Frameworks

Content Mgmt

Tagging

Communication and Collaboration Applications

Conferencing Customer Care

Enterprise Social Software IP Communications

Messaging Mobile Applications Telepresence

On-Premise SaaSHybrid


Any end-user clients, devices or custom applications from Cisco or 3rd partiesDelivered by cloud, on premises and blended approaches

Infrastructure

Collaboration Services

Communication and Collaboration

Applications

Delivering An Architectural FoundationFor Sliding Scales of Deployment


Why Cisco?

Business Value

Technical Differentiation

Build Trust with Rich, Reliable Interactions

Connect the Right People and Information

Accelerate Team Performance

Collaborate with Confidence Across

Companies

Maximize Your IT Investments

Real-Time Voice and Video Leadership

Context: Presence, Session

Management, Tagging

Integrated Experience

Intercompany, Trusted Cloud

Openness and Interoperability


Cisco Unified CM Session Management Edition

SIP trunking

Cisco Intercompany Media Engine

Business to business UC

Cisco Unified Presence 8.0 Dual protocol: SIP/SIMPLE and

XMPP, powered by Jabber

Cisco Unified Communications Manager 8.0

Cisco Unified IP Phones 9900 and 8900 Series

Video enabled

Cisco Unified Mobile Communicator for iPhone

Cisco Unified Contact Center Enterprise, Express, Customer Voice Portal, Expert Advisor 8.0

Customer Care as a Service

Any-to-any Cisco TelePresence HD Interoper-ability

Cisco TelePresence WebEx Engage

Intercompany Cisco TelePresence Directory

Cisco WebEx Node for MCS with MeetingPlace 8.0

Cisco WebEx MeetingCenter for iPhone v1.3 Web handoff

from iPhone to PC

Cisco WebEx Mail

Hosted email, native Outlook support

Cisco WebEx Connect IM

Powered by Jabber, UC softphone

Cisco Unified Personal Communicator 8.0

Powered by Jabber

Cisco Show and ShareSocial video system

Cisco Enterprise Collaboration Platform (Limited Availability)Social networking for business

Cisco Pulse (Limited Availability)People and media searchVideo & Content Auto Tagging

IP Communications and Mobile Applications

Customer Care

ConferencingEnterprise

Social SoftwareMessagingTelepresence

Collaboration Announcement Highlights Innovation in 2010

© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID

IP Communications


What We’re Launching:IP Communications

Product NamesCisco Unified Communications Manager 7.1(3) and 8.0

Cisco Unified Communications Manager Business Edition 7.1(3) and 8.0


Cisco Unified Communications Manager Session Management Edition

Cisco Unified IP Phone 9900 Series and 8900 Series

Cisco Unified IP Color Key Expansion Module

Cisco Unified Video Camera

Cisco IP Communicator 7.0(3)

Cisco Unified Communications Widgets – Visual Voicemail, Click to Call, Phone Designer

Cisco Unified Communications Manager Express/SRST 8.0

Cisco Unified Communications Management Suite for 8.0

Cisco Unified Presence 8.0

here – inside the tableProduct Names for Service Providers

Cisco Hosted Unified Communications Services

Cisco Unified Communications Express Services Interface

Cisco Unified Communications Large Enterprise System


Cisco Unified Communications Manager 8.0

Introduce support for new collaboration solutions

Intercompany Media Engine

Unified CM Session Management Edition

Unified IP Phones 8900 and 9900 Series Phones

Improved end-user and administrator experience

Extension Mobility and RSVP cross-cluster

Service Advertisement Framework

Policy: external call control

Deployment flexibility: virtualizationUnified Computing System support on B200 M1 Blade

Partner BenefitsImproved system management: Analysis Manager

Upgrade enhancements when replacing hardware


Cisco Unified Communications Manager Business Edition 8.0

New CapabilitiesCost effective secure telecommuter solution

Support for VPN clients on IP phones 7942G, 7945G, 7962G, 7965G and 7975G SCCP phones

Enhanced user experience with advanced messaging:

Automatically transcribe voice messages to text and notifications to SMS or SMTP clients

Foundational Support:

Integrates Unified Communications Manager 8.0 and Unity Connection 8.0 releases

Customer Benefits:Lower TCO with improved administration and troubleshooting

Lower CapEx for value-based customers

Partner Benefits:Improved pre-sales support with quick-quote 500


Cisco Unified Communications Manager Express 8.0

Endpoint, Application Integration, and Security Enhancements

New Capabilities Support for Unified IP Phone 6921/6941/6961

SCCP/SIP endpoint support for IPv6

Industry standard CTI interface for 3rd party call control

Logical Class of Restriction (LPCOR) partitioning

Dept. of Defense functionality:

Secure Device Support

Multilevel precedence and preemption (MLPP)

Customer Benefits

Enhanced security built-in

Ability to transform business processes via CTI interface with business applications

Improved investment protection with increased capacity

Partner Benefits

New opportunity with value sensitive customers via new Unified IP Phone 6900 Series



Secure enterprise video telephony and high fidelity wideband audio across companies

Provide boundary-less communications to business partners

Effortless for users and administratorsEasy to use: self-learning

Consistent user experience between organizations

Secure, efficient network utilization with reduced costs

Efficient use of PSTN and SIP trunks

Multiple levels of security plus spam blocking

PSTN

Unified CM

Internet

Enterprise B

Enterprise A

Makes Intercompany as easy as inner-company


Cisco Unified Communications Manager 8.0 Session Management Edition

ROI Through Collaboration Services Aggregation

Key CapabilitiesInterconnection among PBXs

Connect PBXs to carrier – SIP trunking

Connect PBXs to wireless operator – mobility

Interconnect PBXs to other businesses as well as social networking and Web apps – via Cisco Intercompany Media Engine, Web 2.0 & Cisco Enterprise Collaboration Platform

Customer BenefitsLeast cost routing

Reduced system administrative overhead

Easier migration to all-IP

Partner BenefitsOnramp to up-sell IP Telephony and UC/Collaboration

For Managed Service Providers, policy control communications


Cisco Unified Survivable Remote Site Telephony 8.0

Endpoint and Security Enhancements

New Capabilities

Support for Unified IP Phone 6921/6941/6961

Advertising on hold with 5 music-on-hold (MOH) streams

Secure SIP SRST Support

Endpoint register with TLS

Media via secure RTP

SIP TNP endpoints

Customer Benefits

Ability to stream advertising to on-hold customers

Enhanced security built-in

Improved investment protection with increased capacity

Partner Benefits

New opportunity with value sensitive customers with the new Unified IP Phone 6900 Series


Cisco IP Communicator 7.0(3)Improved User Experience via Localization Enhancements and Headset Support New Capabilities

Language localizations with support for 17 languages

Plug-and-play functionality integrated for Jabra USB headsets

Customer Benefits

Reduced end-user ramp up time with additional language support

Improved user experience with headsets that are easy to set up and use

Partner Benefits

New opportunity in non English speaking countries and with multi-national organizations via expanded language support

Now included as part of Cisco’s new eDelivery application to simplify license management


Unified Communications Widgets – Visual Voicemail 8.0

UC 7.0 Introduced Cisco Unified Communications® Widgets

Click to Call, Phone Designer, and Visual Voice Mail

New Capabilities:

Rich messaging experience on Cisco Unified IP Phone with Visual Voicemail application

User experience enhancement with newest Cisco IP Phones (8900 & 9900 Series)

Enhancement features and flexibility

Delivery receipts to the phone set

Message counters

Customer Benefits:

Enhanced employee productivity w/free application

Partner Benefits:

Enhances value proposition for Unified IP desk phones


Unified Communications Widgets – Click to Call 8.0

New Enhancements for Click to Call in UC 8.0

Increased deployment options with enablement of Click to Call in

Citrix XenApp Virtual environments

Latest Microsoft OS’s and Office Suite applications (Outlook, Office, IE etc.)

Flexible administrator deployment optionsSilent install with Click to Call selectable application enablement

Enhanced Click to Call mechanismsClick to Call from a Tel-URI

Customer Benefits:Streamline business communications with Click to Call applications

Partner Benefits:Enhances value proposition for Unified IP desk phones


Cisco Unified Communications Management Suite for 8.0

Simplifying Deployment and Ongoing Management

Alignment with UC 8.0 with support for:New Cisco Unified IP Phones

Cisco UC Integrations for MOC and Webex Connect

Unified Computing System hardware support

Customer BenefitsSimplifies system management, lowers TCO, ensures quality of service

Current release support at UC 8.0 introduction

Lower hardware cost and maintenance with VMWare on UCS

Partner Benefits Revenue opportunity for greenfield customers; up sell opportunity to installed base

Service opportunity

VMWare and UCS support provides more deployment options and potential cost reduction to both customers and partners Cisco Unified Service Statistics Manager

Historical Voice Reporting and Analysis

Cisco Unified Provisioning ManagerSimplified Deployment and

Configuration

Cisco Unified Service MonitorVoice Quality

Monitoring and Alerting

Cisco Unified Operations ManagerContinuous Monitoring and

Fault Management


Cisco Unified Presence 8.0

Dual Protocol, Standards-Based, Open and Extensible Platform

Key Platform AttributesNative SIP/SIMPLE and Jabber XMPP support

Enhanced network-based presence

Compliant & policy-based enterprise IM (EIM)

Business to business and consumer presence and IM federations (inc. Webex Connect)

Open APIs to presence-enable business processes

Customer BenefitsTightly integrated presence and EIM with Cisco UC telephony, mobility, & contact center solutions

Provides architectural flexibility and choice of federations, standards and end-points

Foundation for presence-enabled collaboration – including and beyond IM

Partner BenefitsPresence enable existing Cisco Unified Communication investments with premise-based end-to-end Cisco solution

Bundled with CUWL Standard, Business Edition, and Professional

Fe

de

rati

on

s

Open XMPP clients

http://www.jabber.com/CE/JabberHome


Cisco Hosted Unified Communications Services

A Carrier-Class Hosted Unified Communications Platform

Key Capabilities

Devolved administration for distributed operation

Multi-tenant virtualization

Automated provisioning for rapid deployment

Legacy connectivity for graceful migrations

SP Partner Benefits

Pre-designed integrations lowers implementation costs and reduces time to revenue

Operational efficiencies lowers management costs and increases margins

Accelerates UC and collaboration service creation and deployment

End User/Customer Benefits

Reduces capital expenditures

Frees resources for core business functions

Alleviates need for technical resources

Accelerates access to advanced UC and collaboration applications


Cisco Unified CommunicationsLarge Enterprise System

Reliable and Scalable Solution for Large and Complex Environments

Integration of Cisco Unified CM, Cisco Unified CM Session Management Edition and VOSS

Centralized provisioning and management

Tiered administrative options

Hierarchical aggregation: reliable, scalable, modular

Customer BenefitsLower operating expenses

Faster deployment time

High scalability and availability

Partner Benefits Address large-scale managed UC requirements

Enables efficient operations, lowering expenses for ongoing management


Cisco Unified Communications Express Services Interface

Enables SP Services To:

1) Deliver UC Services to Prem-Based Unified CME

2) Monitor & Control Call State for Unified CME end points

3) Dynamically Provision Unified CME w/ XML

SoftSwitch

SCCP

SIP Trunk Signal

CTI Protocol Exchange

Application Server

Unified CME w/UCX-SI

UCX-SI SDK

RESULT: An Architecture for Delivering New, Revenue Generating UC Services with Increased Velocity

Example Services:

1) Centralized Directory

2) Extension Mobility

3) Customer Care

4) Fixed Mobile Convergence

Enabling New Revenue with Minimal Operational Impact


Cisco Unified IP Phone 9900 Series

Advanced Collaborative Media Endpoints

Key CapabilitiesElegant and intuitive ergonomic design

Interactive, multi-party H.264 business video (camera)

Vibrant high-resolution color displays

USB and Bluetooth for added convenience and freedom

Built-in Wi-Fi (IP Phone 9971 only)

Premier audio with HD voice

Earth-friendly (deep sleep option, recyclable plastics)

Customer BenefitsEnhanced user experience

Faster decision making with video

Lower TCO

Partner BenefitsGreater competitive differentiation

Expands sales and service opportunities


Cisco Unified IP Phone 8900 Series

Advanced Professional Media Endpoints

Key CapabilitiesElegant and intuitive ergonomic design

Ten tri-color feature/session keys

High-resolution (VGA) 5-inch color TFT display

USB for flexible communications

Premier audio with High-definition voice (HD voice)

Earth-friendly enhancements


Lower TCO

Green


Increased sales and service opportunities


Cisco Unified IP Color Key Expansion Module

Added Scalability and Responsiveness

Key CapabilitiesThirty-six programmable line/feature keys per module

Graphical backlit color LCD display with LCD labels

Tri-color LED’s for call state

Deep-sleep option for reduce power consumption

Wall-mountable and choice of colors

Customer BenefitsIncreases responsiveness

Reduces costs

Earth-friendly


Enhances sales and service opportunities


Cisco Unified Video Camera

Enhancing Collaboration with Video

Key CapabilitiesHigh-performance H.264 standard interactive video

Video communications up to 30 frames per second

USB mounted connection for easy plug-n-play

Digitally controlled features for Pan/Zoom and Tilt

Video Mute feature

Choice of color options


Easy-to-install

Lower TCO


Expands sales and service opportunities

FCS with 9.0(2) firmware – Available CY 1H 2010

Available 1HCY10

Available 1HCY10


Cisco Integrated Services Router (ISR)G2 Portfolio for Unified Communications

Con

curr

ent

Ser

vice

s an

d P

erfo

rman

ce

Small Office Enterprise Branch OfficeSmall Branch

50/50 Phones

100/100

Phones

200/730 Phones

300/1200 Phones

2921

2951

3925

3945

High-Density Services

Local Auto Attendant and Voice Mail System with 12-250 Mailboxes, 4-32 Sessions/ports 600 Hours of Storage

Cisco Unity Express

Extended Modular Connectivity (EVM, ISM, SM, WIC/VIC)

Multiple ServicesModularity with Performance Optimized for “All-in-one” Solution (NM-SM, NME, EVM, ISM, WIC/VIC)

Cisco Unified Communications Manager ExpressCisco Unified Survivable Remote Site Telephony

150/250

Phones

Avail Oct 20

Key ISR G2 Capabilities• Up to 5X more performance• Services-Ready Engine• Gigabit fabric

Key Benefits• More UC capacity• Add services w/o truck rolls• Reduce TCO

2911

Low Density Services

35/35 Phones

2901


ASR 1000 Series Cisco Unified Border Element (SP Edition) New Capabilities

No need to create overlay network; eliminate additional appliances

Integrated with routing, WAN aggregation, IPSec, BRAS, FW, MPLS functions, DPI. All can be enabled simultaneously

Un-paralleled performance: Over 68K sessions* with HA at 370 calls/second

Key BenefitsEnables services like SIP trunking, residential telephony, SP VoIP peering, B2B TelePresence. IMS ready

CAPEX and OPEX reduction with integrated services

Best in price-performance, No additional charge for features

Validated interoperability with CUBE (Ent) Flexible and open architecture

Range of interfaces (10GE, GE, FE, POS, T3, etc), with choice of 2RU/4RU/6RU Chassis and 5G, 10G, 20G engines

Clear upgrade path with ASR 1000 HW roadmap of RPs, ESPs

Continuous system operationStateful redundancy with active session preservation

In-Service Software Upgrades

* Each session represents a complete voice call with 14 SIP messages per call, i.e., 2 call-legs on the SBC consisting of 2 media-legs for a bi-directional media flow and 7 SIP messages per call-leg

Designed for Service Providers

Choice of ASR 1000 chassis, RP, ESP engines

and clear platform HW roadmap for upgrades

Cisco® ASR 1000 Series

Fully Integrated - no service blades required


ASR 1000 Series Cisco Unified Border Element (Enterprise Edition) New Capabilities

Consistent configuration with voice gateways

Integrates into Cisco Unified Communications® family of products

Able to act as Data Center consolidation for IP interconnects

Integrated with routing, WAN aggregation, IPSec, BRAS, FW, MPLS functions. All can be enabled simultaneously

Key BenefitsOffers compelling ROI with SIP trunk consolidation

Offers growth path from the ISRs

Validated interoperability with CUBE(SP)

Flexible and open architectureRange of interfaces (10GE, GE, FE, POS, T3, etc), with choice of 2RU/4RU/6RU Chassis and 5G, 10G, 20G engines

Enhanced RedundancyStateful media preservation of active calls

* Each session represents a complete voice call with 14 SIP messages per call, i.e., 2 call-legs on the SBC consisting of 2 media-legs for a bi-directional media flow and 7 SIP messages per call-leg

Designed for Enterprise Customers

Choice of ASR 1000 chassis, RP, ESP engines

and clear platform HW roadmap for upgrades

Cisco® ASR 1000 Series

Fully Integrated - No Service Blades required


Cisco ASA 5500 Series 8.3 ReleaseNew Unified Communications Security Capabilities

New CapabilitiesSecurity for Intercompany Media Engine Solution

Supports encryption of media and signaling and threat prevention for B2B Calls. QoS monitoring feature delivers PSTN fallback

Headend support for VPN PhonesIP phones 7942G, 7945G, 7962G, 7965G and 7975G (SCCP)

UC Proxy Enhancements:UC Wizard for improved management

Phone Proxy Licensing enhancements for failover

Presence Federation Proxy support for new Jabber gateway server

Foundational Support:SIP and SCCP Inspection engine updates

Customer BenefitsSecurity for business-to-business communication Management and licensing improvements for Phone Proxy

Partner BenefitsAdditional perimeter security opportunities with Cisco ASA


MobileApplications


What We’re Launching:Mobile Applications

Product Names

Cisco WebEx Meeting Center on iPhone v1.3

Cisco Unified Mobile Communicator for iPhone and Blackberry (Mobile Meeting)

Cisco Unified Mobility Advantage 8.0

Nokia Call Connect 2.0 for Cisco

Cisco Unified Wireless IP Phone 7925G-EX


Available Now

Available Now

Cisco WebEx Meeting Center for iPhone v 1.3

Stay Connected to Your Important Meetings, Wherever You Are

WebEx Meeting Center for iPhone v1.3 Enhancements:

Meeting handoff: transfer a live WebEx web meeting on the iPhone to a PC with a flick of a wrist

Audio transfer from an iPhone to an IP phone supported with Single Number Reach

Join by meeting number – enter WebEx meeting number in the WebEx app for the iPhone to join the meeting

Customer BenefitsCollaborate anywhere, anytime, even on your iPhone

Let the technology adapt to your environment, whether in motion or on desktop

Partner BenefitsDemonstrate the power of collaboration in motion on the iPhone

Introduce the benefits of WebEx starting with the meetings on the iPhone


Cisco Unified Mobile Communicator

Cisco Unified Mobile Communicator 7 for iPhoneDial via Office

Visual business voicemail

Mobile Connect on/off setting

Cisco Unified MeetingPlace meeting list with Call Me

Directory access

VoWLAN (CY Q1 2010)

Customer BenefitsReduce cellular costs with Dial via Office and VoWLAN

Place business calls from your iPhone, but appear as If you’re calling from the office

Avoid roaming charges and minimize disruptions by turning on and off Mobile Connect (SNR)

Partner BenefitsUpgrade the installed base

Additional incentive for customers to purchase CUWL Pro

“Cisco Mobile” in the App Store


Cisco Unified Mobile Communicator

Cisco Unified Mobile Communicator 7 for BlackBerryDial via Office

Visual business voicemail

Mobile Connect on/off setting

Cisco Unified MeetingPlace meeting list with Call Me

Presence

Directory Access

Customer BenefitsReduce cellular costs with Dial via Office

Place business calls from your iPhone, but appear as if you’re calling from the office

Avoid roaming charges and minimize disruptions by turning on and off Mobile Connect (SNR)

Partner BenefitsIncrease services revenue

Upgrade the installed base

Additional incentive for customers to purchase CUWL Pro


Cisco Unified Mobility Advantage

Cisco Unified Mobility Advantage 7.1(3)Multi platform support (WM6 SE, BlackBerry, Symbian, iPhone)

Bulk provisioning tool

Cisco Unified Mobility Advantage 8.0Cisco Unified Compute support

Desktop and mobile IM/text interoperability

Scales to 15,000 mobile users

Customer BenefitsEnterprise class scale and performance

Easier to deploy

Improved productivity with desktop and mobile integration

Partner BenefitsIncrease services revenue

Upgrade the installed base


Nokia Call Connect for Cisco

Nokia Call Connect 2.0 for CiscoVoWLAN and VoIP over 3G

Automatic handover between networks (select devices)

DTMF Mid-Call Features

XML Application Support

Interoperable with Cisco Unified Mobile Communicator

Customer BenefitsReduce cellular costs with Dial via Office and VoWLAN

Productivity-enhancing features

Partner BenefitsUpgrade the installed base and extend wireless coverage

Hard ROI

Not supported on the AT&T Nokia E71xAuto-handoff only on E72, E75, E52,

E55


Cisco Unified Wireless IP Phone 7925G-EX

Rugged, Resilient and Feature Rich

Key CapabilitiesCertification for ATEX Zone 2 and CSA Class I Division 2 for potentially explosive environments

IP64 rating for dust/water resistance

Added freedom with Bluetooth and speakerphone

Long-life batteries help to stay connected

Customer BenefitsAccess to Cisco UC for more hazardous environments

Reduces costs while delivering added resilience

Increases productivity

Partner BenefitsExpands sales and service opportunities into previously untapped $559M market (2010)

Increased market share

Pending Certification

1HCY10

Pending Certification

1HCY10


Customer Care


What We’re Launching: Customer Care

Product NamesCisco Unified Contact Center Enterprise 8.0

Cisco Unified Intelligence Center 8.0

Cisco Unified Customer Voice Portal 8.0

Cisco Unified Expert Advisor 8.0

Cisco Unified Contact Center Express 8.0

Cisco Unified IP IVR 8.0

Cisco and salesforce.com Customer Interaction Cloud


Cisco Unified Contact Center Enterprise 8.0

Adding Incremental Features and Functionality

New CapabilitiesCall Type to Skill Group reporting

Agent self-reskilling

Addition of 15-minute interval reporting

Customer BenefitsImproves productivity using Cisco Unified Intelligence Center

Lower TCO through Virtualization

Increased scalability for Cisco Outbound Option using SIP-based Dialer

Partner Benefits Separate Install and Set Up

Better diagnostics through the use of the Analysis Manager


Cisco Unified Intelligence Center 8.0

Customizable and Flexible Reporting

New CapabilitiesIntegrated offering as part of Unified CCE/CCH/ICM

Cluster deployment for resiliency and failover

Localization and Internationalization to 17 languages

Customer BenefitsEasily customizable integrated reporting

Flexible Web 2.0 Interface

Partition information virtually

Partner BenefitsExtensible platform for custom reporting on multiple products

Out-of-the-box templates for Unified CCE, CCH, ICM, Unified Expert Advisor and Unified Customer Voice Portal


Cisco Unified Customer Voice Portal 8.0Award-winning Speech and Video-enabled Self-service Powerful Call Control to Treat Calls at the Most Efficient Location New Capabilities

Courtesy Callback

Support for VMWare w/ co-resident Peripheral Gateway

Integrated management via Analysis Manager

Enhanced SIP capabilities

Customer BenefitsCallers in queue have option to receive a callback

Fewer boxes to deploy

Easier, more comprehensive system management

More information about the call/caller

Partner BenefitsOpen-standards IDE allows Partner value-add by creating IVR applications

Customer Voice Portal's call control enables migration from TDM to IP


Cisco Unified Expert Advisor 8.0Faster, More Efficient and Accurate Customer Service to Handle Incoming Customer Calls

New CapabilitiesMobility for Experts

Certified with Cisco UC Integration for MOC

Customer BenefitsExperts can be anywhere

Experts enjoy benefits of MOC integration

Partner BenefitsCan be sold as an add-on to existing (or new) Cisco Unified Contact Center Enterprise

Can be sold as a standalone system to smaller enterprises and businesses

Expert Advisor: John, are you available to handle this contact?

John Smith: Yes @ 555-4289

Expert Advisor: Pls standby for call.


Cisco Unified Contact Center Express 8.0Added Redundancy and Improved TCO

New CapabilitiesHigh availability over WAN for disaster recovery

Simplified install, upgrades and reversion for reduced TCO

Improved diagnostics through support for Analysis Manager

Support for Cisco Unified IP Phone 89xx and 99xx Series as agent phones and cross-cluster extension mobility

New Web 2.0 interface for Cisco Unified Workforce Optimization Quality Management

Customer BenefitsImproves availability by supporting geographical redundancy

Increased security reduces system downtime

Partner Benefits Reduced time to install, upgrade and revert

Improved security reduces frequency of patches and updates


Cisco Unified IP IVR 8.0

Added Localization, Redundancy and Improved TCO

New CapabilitiesNew Prompt Localizations (Australian English, Turkish, Czech, Hungarian and Polish)

High availability over WAN for disaster recovery

Reduces total cost of ownership by simplifying install, upgrades and reversion

Supports Analysis Manager

Customer BenefitsImproves availability by supporting geographical redundancy

Increased security reduces system downtime

Partner Benefits Reduces time to install, upgrade and revert

Improved security reduces frequency of patches and updates.


Cisco and salesforce.com Customer Interaction Cloud Delivering the complete contact center in the cloud

while leveraging the power of social media in customer care environments for the mid-market.

Allows customers to use the salesforce CRM application as the user interface with integral Cisco Unified Contact Center agent capabilities.

Available in North America in early CY2010; will be available in other theaters later in CY2010.

Customer Benefits Increased operational productivity will result from incredibly rapid deployment and change management potentialReduced total cost of ownership (CapEx, support, implementation, upgrade, and training cost)Flexible scalability will feed both growth and retention imperatives.

Partner BenefitsDeliver a complete, richer application portfolio and offer more complimentary options to your customers and prospects Move beyond IT and engage in compelling conversations with business owners/business decision makersReduced pre- and post-sales cycle (try-before-you-buy simplifies the sales model)


Telepresence


What We’re Launching:Telepresence

Product/Solution NamesAny-to-any Cisco TelePresence HD Interoperability



Cisco TelePresence Manager

Cisco TelePresence System 1100

Cisco Media Experience Engine 3500 and 5600


Any-to-any Cisco TelePresenceHD Interoperability

HD Video Conferencing Interoperability

Cisco end-to-end network-based solution 720p full screen experience Provides support for other video-enabled devices Any-to-any stored media processing Customer Benefits

Gives customers choice for HD interoperability

Simplified management for videoconferencing interoperability

Leverage existing HD VC investmentsEnabling more endpoints to participate in immersive collaboration

Future-proof for other video any-to-any capabilitiesExpanding the universe of endpoints to connect to other video-enabled devices

Partner BenefitsUpsell/cross-sell

Starting point for video platform sales

Available 1HCY10

Available 1HCY10



A Single Solution for Immersive Meetings

“One button to push” to launch WebEx from Cisco TelePresence room

Two-way data sharing for WebEx and Cisco TelePresence attendees

Integrated audio and unified participants list Global reach: Cisco TelePresence video in a WebEx

meeting Customer Benefits

Ease-of-use and broad reach through one collaborative solution

Attend meetings using the most accessible technology

Improved user experience and productivity

Simplified scheduling and “one button to push” meeting start

Partner BenefitsUpsell/cross-sell

Reason to standardize on WebEx conferencing

Available 1HCY10

Available 1HCY10



Cisco’s strategy is to provide a global directory of Cisco TelePresence endpoints, including private & public rooms, accessible for intercompany calls based on customer security policy.

Search for CTS rooms and locations Simplify meeting setup by knowing

locations, time-zones, even service provider details

Obtain scheduling tips for intercompany meetings

Get directions to the meeting room further simplifying meeting setup

Secure sensitive meeting resource info (eg phone numbers, address) via privacy policy controls

View a demo of Cisco directory approach

Available Q1CY10

Available Q1CY10

Increased Usage and SalesIncreased Customer SatisfactionBenefits

http://wwwin-cvision.cisco.com/vision/members/viewVideo.php?video_id=40397&vpkey=


Cisco TelePresence ManagerNext Generation of CTSMAN

Simplify Scheduling, Call Initiation, and Management

Manage conference resources for various meeting types:

Point-to-point, multipoint, interoperability, Cisco TelePresence WebEx Engage, intercompany

Built-in usage, productivity, and ROI reporting

Tools for concierge and helpdesk users

Integrates with existing infrastructure

Scheduling API options

Customer Benefits

Easy scheduling and one button to push meeting launch to minimize user training and support

Reduce cost of ownership by integrating with existing infrastructure

Partner BenefitsEase of uses demonstrates the value of Cisco TelePresence System

Cross-sell with other Cisco products

Available 1HCY10

Available 1HCY10


Cisco TelePresence System 1100Meeting-ready Cisco TelePresence for Multipurpose Rooms New industria design for single-screen,

single-camera endpoint Built-in audio conferencing Extra HDMI port for DMP or other external

monitor Can be upgraded to Cisco TelePresence

System 1300 Customer Benefits

New multipurpose room choice

Seamlessly go from audio conferences to Cisco TelePresence meetings

Multiple uses: CTS, digital signage, in-room display, audio

Partner BenefitsNew endpoint to sell

Multifunction option and improved ROI

Available Now

Available Now


Cisco Media ProcessingNew Features and New Platform Introduced

Live Features Now Available!

MXE 3500: New Platform Live transcoding

Speech to Text

MXE 5600: New PlatformModular chasses for live transcoding, media adaptation and HD interop

Customer BenefitsAny-to-any live video sharing

Transcription allows for further reach of video content

Modular form factor on MXE 5600 allows for growth as video requirements increase

Partner Benefits (at least 2)Enhanced capabilities increase competitiveness of platform

New revenue streams through application development


Conferencing


What We’re Launching: Conferencing

Product NamesCisco® WebEx Node for Media Convergence Server

Cisco Unified MeetingPlace 8.0

Cisco Unified Videoconferencing 7.0


Cisco WebEx Node for MCSWebEx and Unified MeetingPlace integration that Extends the Cisco WebEx Collaboration Cloud On-premises New Capabilities

In-house WebEx web, VoIP, and video traffic rush over the WebEx Node, single connection to cloud

On-premises data options for media traffic, recordings and schedule information for internal-only meetings

Installed on Cisco Media Convergence Servers

Automatic failover to cloud for non-internal meetings

Customer BenefitsOptimize user experience – better performance

Lower costs by reducing WAN bandwidth and running voice conferencing on-premise

Enhance policy for WebEx Meetings

Partner Benefits Highly differentiable cloud and on-premises solution

Cross-sell, upsell opportunities

WebEx Node for

MCS

Single Stream to

WebEx

Cisco WebEx Collaboration

Cloud

External Participants

Internal Participants

AvailableQ1CY10


Cisco Unified MeetingPlace 8.0On-premises Audio and Video Conferencing Infrastructure for Cisco UC and WebEx New Capabilities

Enhanced Cisco WebEx® integration

- WebEx Node on MCS

- Enterprise Edition

New “Software on MCS Server” deployment option

Impromptu multiparty audio, video for Cisco Unified Communications (CSF)

Customer BenefitsOptimize conferencing user experience and cost effectiveness

Enhance productivity for Cisco Unified Communications, client services framework environments

Partner Benefits Highly differentiable cloud and on-premises solution

Cross-sell, upsell opportunities

AvailableQ1CY10


Cisco Unified Videoconferencing 7.0 New Hardware Platform (5000 Series) for HD Video Environments

Enables HD Video across the Cisco Collaboration Portfolio

New CapabilitiesFull High-Definition (HD) video – up to 1080P*

Platform for HD TelePresence interoperability

More advanced, HD desktop video

Customer BenefitsEnhanced user experience, application support

Better enable HD video with Cisco Unified Communications, WebEx

Fully leverage HD video investments

Partner Benefits Greater competitive differentiation

Up-sell opportunity – Environments benefiting from HD

* 1080p delivered in v7.1

Available Now


Messaging


What We’re Launching:Messaging

Product Names

Cisco WebEx Mail

Cisco WebEx Connect IM

Cisco Unified Personal Communicator 8.0

Cisco Unified Communications Integration for Microsoft Office Communicator 8.0 and WebEx Connect C6

Cisco Unity 8.0

Cisco Unity Connection 8.0(Includes Speech Connect for Cisco Unity Connection)

Cisco Unity Express 8.0


Cisco WebEx Mail The Next Evolution of Email and Collaboration

Feature Highlights 5-to 25-GB Mailboxes

Native Outlook Compatibility

Ajax Web 2.0 Webmail Client

Optimized Mobile Access

Advanced Anti-Spam and Anti-Virus through Cisco IronPort®

Maximum Data Security

High Availability

Customer Benefits:Saves money and resources

Improved user experience vs. Microsoft Exchange

Improved IT control

No disruptions – no retraining

Evolutionary path to email integrated into overall collaborative experience

Partner Benefits:Re-occurring revenue stream

Incremental Services opportunities

Available Now

Available Now


Cisco WebEx Connect IMDeliver Instant Messaging, Unified Communications and Collaboration Capabilities WebEx Connect C6 Enhancements:

WebEx Connect uses XMPP, the only Internet presence/IM standard formalized by the IETF

Available with or without teamspaces

Cisco® Unified Communications® Integration enables Cisco telephony capabilities natively from the WebEx Connect client

Enhanced WebEx Meeting integration

Enhanced policy management and organizational administration

Customer BenefitsImprove end user productivity with a single unified client delivering presence, EIM, and UC capabilities with minimal overhead.

Find and collaborate with colleagues inside or outside your organization through the most efficient channels.

Centralize provisioning and simplify management of all enterprise users, groups, or individuals through a single console.

Partner BenefitsIntegration with Cisco Unified Communication enablesup-sell and cross-sell across the Cisco installed base

Support for SP Audio Conferencing

Available Now

Available Now


Cisco Unified Personal Communicator 8.0*

Single Multi-media UC Client for Rich Borderless Collaboration

Key CapabilitiesBased on Cisco Unified Client Services FrameworkEnhanced and intuitive unified communications user experienceStandards-based wide-band audio and high-definition videoEnhanced presence & enterprise IM (group & persistent chat, as well as client-side logs)Server-side IM logging and ComplianceB2B federation to Microsoft Office Communicator, IBM Sametime, WebEx Connect, & Cisco Unified Personal CommunicatorB2C federation to standard-based XMPP services (i.e. Google Talk)Exchange of instant messages between Cisco Unified Personal Communicator, Cisco Unified Mobile Communicator and 3rd party XMPP clients (e.g. Adium & Pidgin) and applications

Customer BenefitsInstantly connect with your business contacts - both within & beyond your corporate network - from a single interfaceEnhanced collaboration experience with the quality & reliability of network-centric Cisco UC

Partner BenefitsDeliver a rich Cisco UC experience – including and beyond the desktop - with end-to-end premise-based Cisco solutionBundled with CUWL Standard, Business Edition, and Professional

Note: Prototype of user interface. Subject to change * Targeted for Q2CY2010


Cisco UC Integration™ for Microsoft Office Communicator 8.0

Standards-based Multi-media Collaboration Directly from MOC

New CapabilitiesStandards-based deskphone and softphone high-definition video support

Impromptu escalation into integrated voice, video, and web collaboration

Visual Voicemail

Audio enhancements

SRST support

Customer BenefitsNative to Microsoft Office Communicator rich multi-media collaboration experience

Easier-to-manage single call control architecture

Investment Protection and Lower TCO

Partner BenefitsEasier-to-implement alternative relative to dual- call control solution

Bundled with CUWL Standard, Business Edition, and Professional

Unified Client

Services Framework

Audio Call Control Presence


Cisco Unity Connection 8.0

Voicemail Interoperability, Speech Connect, and Greater Scalability on A Linux Appliance

Digital networking interoperability with Cisco Unity® 8.0.

Improved Scalability: 20,000 users/250 ports per server, networking of 20 nodes and a 100,000-user directory.

Speech Connect for Cisco Unity Connection available now with version 7.1.3; a speech enabled auto attendant on the appliance with no separate speech server required.

Noise Filtering feature improves message quality and speech recognition accuracy.

Customer BenefitsReduced TCO: with the newer MCS-7845, Unity Connection will support up to 20,000 voicemail boxes.

Speech Connect allows callers to reach employees by speaking their name.

Interoperability with Cisco Unity allows users data to be replicated across Unity and Unity Connection systems.

Partner BenefitsSeparate message store of Unity Connection avoids direct integration with Exchange and Active Directory.

Web 2.0 REST-based APIs allow easier customization and add-on services from Partners.


Cisco Unity 8.0

Improvements in Interoperability and Administration Provide Greater Flexibility

Digital networking interoperability with Cisco Unity® 8.0.

Exchange 2007 VPIM support.

Use natural spoken language for dates, times, and commands.

Support for Microsoft SQL 2005 and Internet Explorer 8.

Customer BenefitsInteroperability with Cisco Unity allows users data to be replicated across Unity and Unity Connection systems.

Interoperate with legacy voicemail systems using VPIM in a pure Exchange 2007 environment.

More efficient mobile worker experience with Voice User Interface enhancements.

Quicker installation; increased directory synch performance .

Partner BenefitsInteroperability with Unity Connection and legacy voicemail systems, simplified administration, and quicker installation reduce time spent on installation and interoperability issues, allowing you to focus on higher-margin consulting services.


Cisco Unity Express 8.0

Survivable Voicemail and Enhanced User Experience in The Branch Office

Survivable Remote Site Voicemail (SRSV) uses Cisco Unity® Express at the branch office to back up centralized Cisco Unity Express voice messages if the WAN is down.

Enhanced, web-2.0 administrative user interface.

Notification for scheduled backup.

Open APIs for widget development.

Post-install auto configuration.

Customer BenefitsSRSV handles voice messages if the WAN is down and restores voice messages to the central server when the WAN is back up.

Admin GUI is consistent with other Cisco UC solutions, providingcustomers with a familiar interface and faster learning curve.

Notification of successful or failed backup via phone or email allows administrators to take immediate action after backup without being in

front of the monitor.

Partner BenefitsWeb 2.0 REST-based APIs allow for easier customization and add-on services from Partners.

Post-install auto configuration provides default system configurations

for faster install time, leaving more time for high-value customizations.


Enterprise Social Software


What We’re Launching: Enterprise Social Software

Product Names

Cisco Show and Share

Cisco Pulse (Limited Availability)

Cisco Enterprise Collaboration Platform (Limited Availability)


Cisco Show and ShareSocial Video System Product Overview

Video Collaboration & SharingUser Generated Content & Social Media FeaturesLive Events & TelePresence PlaybackSecure business workflows and reporting

Customer BenefitsVideo is Everywhere: Democratization of video

Video is Personal: Get closer with your employees, partners, customers and students

Meeting Optimizer: Reduce time spent in status and project meetings

Partner Benefits New revenue opportunity – large opportunity in Education

Only platform of its kind in industry


Cisco PulseAutomated People and Media Search

OverviewTaps into the network to automatically discover pertinent work experience and valuable content spread across your organization

Ability to collaborate with colleagues in a click

Automatically navigate rich media to the relevant spoken word

Embed this capability in a variety of business applications using OpenSocial APIs

BenefitsAccelerate PerformanceQuickly find relevant people and information

Increase revenue and customer satisfaction Improving decision making driving shorter product life cycles and sales cycles

Maximize IT investment and human capitalTake advantage of the network to cut across silos to make use of available resources

Limited Availability

October 2009

Limited Availability

October 2009


Cisco Enterprise Collaboration PlatformIntegrated Workforce Experience New Capabilities

Enhanced corporate directory with social networking capabilities (e.g., Facebook for the Enterprise)Create team spaces and community environments on the flyStandards-based interfaces into transactional and content management systemsCustomizable end-user framework for integration to business applications & web 2.0 contentPluggable Unified Communication integration: Presence, IM, Click to Call, “Click to Meeting”Policy management: Dynamic rules-based authentication and access control

Customer BenefitsFor End-users:Productivity: Connecting people, communities and information to get work done faster Agility: Form teams, find experts, collaborate instantlyExperience: Consolidated view, fast and easy access to contextual and relevant expertise and informationFor IT:Open and Interoperable: Pre-integrated, Standards-based, tie into legacy systemsGo at your own pace: Start with one function, one location, one feature, etc.Reduced overhead for collaboration enablement

Partner Benefits Expand UC practice into Collaboration and engage customers at a higher level Open standards based extensible platform allows you to leverage existing skill-set

LimitedAvailability

LimitedAvailability


Collaboration, Services


Enhanced Long-Term Rate of ReturnEnhanced Long-Term Rate of Return

Healthy Balance SheetHealthy Balance Sheet Top-Line and Bottom-Line GrowthTop-Line and Bottom-Line Growth

Solutions enhance customer experience

Reduction in risk and complexity

Reduced time to breakeven

Services Accelerate Business ValueHelping Businesses Plan, Build, and Run for Success

Reduce asset investments. Optimize existing resources

Decrease liabilities and risk Working capital reduction by

accelerating ROI


Targeted Services Offers

Offers Focus

New Buying Centers

• Designed to help organizations thrive in today’s challenging economic times. Focuses on how collaboration solutions can help organizations prepare for the economic upturn and accelerate business results.

• Collaboration Discovery Session Leading Practices• Contact Center: Business Management Transformation Session • Collaboration Index Tool: New pre-sales assessment tool to help

bridge conversation gap between sales/partners and customers.

TDM to IP Migration

• Designed to help organizations migrate from legacy phone systems to unified communications. Focuses on best practices for migrating and shares how UC can help increase return on voice infrastructure investment.

• Partner Migration Discovery Session Leading Practices• UC Migration Partner Support Program• Cisco Interactive Technology Workshops (CITW) – bi-weekly • Partner Demand Generation Assets – Migration Discovery

Session enablement. Available for U.S. at this time.


Services Business Value Expertise. Experience and knowledge.

Value. Benefits we bring to your business.

Consistency. We apply leading best practices.

Choices. We offer a range of services.

Service Excellence. Industry recognition and customer satisfaction.

Innovation. Out-of-the-box thinking.

People Processes PartnersTools


Programs, Tools, Pricing


Cisco Unified Workspace Licensing Updates

All client and server software, licensing, service and support, and software subscription are packaged together, simplifying the way a customer acquires and manages Cisco Unified Communications.

eDelivery will now be available for all CUWL add-on orders.

Removed maximum limit on number of analog phones and add-on voicemail boxes.

Customer Benefits

More flexibility to meet customer needs

Improved ease of managing add-ons for CUWL with eDelivery

Partner Benefits

Improves ease of ordering and managing CUWL add-ons

Increased profitability by making CUWL a more competitive and attractive solution


Partner Benefits: Reduce time to quote Delivers Bill of

Materials, network diagram, design guide

Available in 17 languages

http://www.cisco.com/go/qb

Partner Benefits: Quickly generate

complete, accurate Bill of Materials

Easily access design guides and other technical resources

Available in 17 languages

http://www.cisco.com/go/sx

Partner Benefits: Delivers hardware

requirements and resource utilization for Enterprise solutions, including Contact Center Enterprise

Powerful modeling capabilities and an easily navigable interface

Ideal for new and existing deployments

http://tools.cisco.com/cucst

Cisco Quoting and Sizing Tools

Quote BuilderSMB-Mid-Market

500 endpoints max

Quote BuilderSMB-Mid-Market

500 endpoints max

Solution ExpertMid-Market - Enterprise15,000 endpoints max

Solution ExpertMid-Market - Enterprise15,000 endpoints max

Unified Communications Sizing ToolEnterprise

unlimited endpoints

Unified Communications Sizing ToolEnterprise

unlimited endpoints

Support for Unified Communications 8.0 System Release

Available FEB 2010Available FEB 2010


New! Cisco Collaboration User Group

New Cisco sponsored user group for collaboration customers – launched at Cisco LIVE in June 2009

Private spaces within the Collaboration Community

Members-only event information and registration

Discussions and networking with other members

Exclusive member-only events

Quarterly Product Management briefings

Deep dive product and roadmap briefings

Ask the Engineer briefings and online discussions

Interact directly with Cisco Product Management

Influence product roadmaps

Feature Request Tool

Special Interest Groups - advisory “go to” groups

Early Field Trial and Beta Trial opportunities

Annual Cisco LIVE conference enables members to meet in person

www.cisco.com/go/cug

http://www.cisco.com/go/cug
