Future Positive –Commercial Thinking at
Hong Kong International Airport
1
2
Our Mission
To contribute to an unrivalled passenger experience
through in-depth understanding of passengers’
evolving needs and innovative commercial
developments, resulting in
strong non-aeronautical revenue
3
Our Future
1. Eating2. Entertainment3. Ease4. Engagement
4
1. EATING
5
DWELLTIME
Plan to
Worldwide Gourmet Selection
6
7
Worldwide Gourmet Selection
Michelin-recommended Eateries
8
9
Hong Kong International AirportAwarded 7 Times in
forBest Airport Dining
2. Entertainment & AMBIENCE
10
Exciting
Enjoy
Boring
Kill Time
Festive Celebrations – Christmas
11
Festive Celebrations – Chinese New Year
12
13
Festive Celebrations – Easter & Mid Autumn
14
In-store Interactive Amusement
I Hong Kong
15
Pop Up Stores
16MartellM & M’s
Entertainment Facilities
174D IMAX Cinema Educational Park
Virtual Golf Zone
18
3. Ease
19
I can’t miss my plane
My carry on is full.
Food Court Ambassadors
20
Express Menu
21
Service Pledge of 15 minutes
Local Delivery Service
22
4. Engage our passengers
23
Not only in the airport,but prior to their arrival
On the way to the airport
24
Airport Express Train Seat Back Local Advertisement
Mobile App
25
Location-specific Offers (coming soon)
26
Exclusive offer steps away!
27
28