Cassandra WhobreyCRM Product Manager, UK
Flexible, high value, and simple-to-understand licensing for your Dynamics CRM in the cloud and on-premises.
Flexible In the Cloud and
On-Premises
Consistent user licenses in
the cloud and on-premises
for easier decision making
Simple-to-
Understand
Licenses based on the
functionality you access
(not how you access)
Highly competitive
offerings with low Total
Cost of Ownership
What’s New with Dynamics CRM Online LicensingThe flexibility and simplicity of multi-tier licensing that on-premises customers love is now extended to the cloud.
Multi-tier modelFlexibility to license the right functionality for every user
ParityConsistent user licensing choices in the cloud and on-premises
Updated EA availabilityFavorable terms for license transitions from on-premises to Online
Non-production instance offeringBetter support for test/demo/development with lower licensing costs
Mobile accessAccess via mobile and desktop apps included with each user license
Premium support offeringsFlexibility to choose the level of service that best meets your support needs.
*One non-production instance is included with 25 or more Professional USLs.
**For every 20 Professional USLs, the storage capacity increases by 2.5 GB, up to 50 GB at no additional charge.
U.S. list prices through Microsoft Online Services Program
Optional Add-OnsApplied organization-wide
Production
Instances
$549/instance/month
Storage
1 GB increments
$9.99/GB/month
Non-Production
Instances
$150/instance/month
Included Capacity
1 production instance Up to 1 non-production instance* At least 5 GB of storage**
User Subscription Licenses (USLs)
Professional$65/user/month
RECOMMENDED
Essential$15/user/month
Light-weight access to
custom applications (xRM)
Full sales, service,
marketing, and custom
applications (xRM)
Basic
Basic CRM, reporting, and
custom applications (xRM)
$30/user/month
Recommended
Professional
Use
r C
ap
ab
ilit
ies
20-39 40-59 60-79<20 …
Sto
rag
e C
ap
aci
ty P
rovid
ed
For every increment of 20 Professional USLs, the included storage capacity increases by 2.5 GB, up to a maximum of 50 GB.
Number of Professional USLs
…
The default storage capacity provided with a Microsoft Dynamics CRM Online subscription is 5 GB.
You can add more storage by including one Storage Add-On license for every 1 GB of additional storage you need.
Additional Storage
Storage Add-on
Named User A
Licensed users can accessany number of instances associated with the same Microsoft Online Services tenant.
The first production instance is included with the subscription.
You can add additional production instances by purchasing one Production Instance Add-On license for each additional instance.
Production Instance 2
(Optional Add-On)
Production Instance
Add-On
Production Instance 1
(Included)
Microsoft Dynamics
CRM Online USL
Production Instance 1
(Included)
One non-production instance is included with your subscription if you have 25 or more Professional USLs.
Non-Production Instance 1
(Included with 25+
Professional USLs) You can add non-production instances to your subscription by purchasing one Non-Production Instance Add-On license for each non-production instance.
Non-Production Instance 2
(Optional Add-On)
Non-Production
Instance Add-On
Named User A
Microsoft Dynamics
CRM Online USL
Enhanced use rights across all Client Access Licenses
Dynamics Planning Services included with Software Assurance for Volume Licensing
External user rights included in Server license
Access using mobile and desktop apps
Favorable terms for license transitions from On-premises to Online
✔Functionality only
From licensing based on…
Access mode
Data privileges
…to licensing based on
• Access via mobile and desktop apps included with all CALs
• Improved use rights for all CALs
• External user rights included in Server license
• Favorable license transition terms from on-premises to Online (EA customers)
• Dynamics Planning Services included with Software Assurance for VL
Microsoft Dynamics
CRM User CAL
Microsoft Dynamics
CRM Device CAL
Microsoft Dynamics CRM
2013 Solution Functionality
Server License(s)You need a Server License for each running physical or virtual instance of the software.
If an individual accesses the server using more than one device, license the individual with a User CAL. With the User CAL, that user can use any device without the need for Device CALs.
If multiple individuals access the server using the same device, license the device with a Device CAL. With the Device CAL, any number of users can use the device non-concurrently without the need for User CALs.
You need a CAL for any user or device accessing the solution functionality.
You can have a mix of User CALs and Device CALs in a deployment.
U.S. Enterprise Agreement Level A estimated retail prices (license + 1 year SA) shown
External user related licensing use rights included in Server license.
Server License
Microsoft
Dynamics CRM
Server 2013
$4922/instance
Client Access Licenses (CALs)
Professional
RECOMMENDED
Essential
Light-weight access to
custom applications (xRM)
Full sales, service,
marketing, and custom
applications
Basic
Basic CRM, reporting, and
custom applications (xRM)
$983/user
$787/device
$342/user
$236/device $79/user or device
Recommended
Professional
Use
r C
ap
ab
ilit
ies
Serv
er
For Volume Licensing Customers with Software Assurance
Microsoft Dynamics CRM 2011 Microsoft Dynamics CRM 2013
Full CAL
External Connector
Professional CAL
1 Microsoft Dynamics CRM Server License will be granted
for every External Connector license active on SA*
Limited CAL Basic CAL
Microsoft Dynamics CRM Server 2011 Microsoft Dynamics CRM Server 2013
Microsoft Dynamics CRM Workgroup Server 2011 Microsoft Dynamics CRM Workgroup Server 2013
ESS CALBasic CAL
or Essential CAL (customer choice)
License grant
Premier*
Varies
Professional
Direct
$9**
Enhanced
$5
SubscriptionIncluded
Self-Service Capabilities Community Forums
Service Health Dashboard
Customer Source, CRM Customer Center
Reactive SupportResponse Times
Sev A: 1h
Sev B: 2h
Sev C: 4h
Sev A: 1h
Sev B: 2h
Sev C: 4h
Sev A: 2h
Sev B: 4h
Sev C: 8h
Sev A: Next Biz Day
Sev B: Next Biz Day
Sev C: Next Biz Day
Web & Phone Submission
Billing & Subscription Support
Unlimited Technical Break-Fix Incidents
Callback Available
24x7 Technical Support
Priority Handling
Critical Situation Support
Proactive ServicesTraining Materials + Full access to Premier Catalog
+ Customizable Training
Materials
+ Full access to eLearning and
Training ManualsGetting Started Catalog
Advisory Support Full Basic
Service Delivery Management Technical Account Management Assigned Pooled
Enhanced Reporting & Diagnostics
Escalation Phone Line
1:1 Mentoring
Onsite Services