CardWorks Manual Version 3.0.0.46 (B31), Page 1 of 176
Copyright © 2002-2012 WashGear, LLC 1
CardMate Installation
& Users
Manual V3.0
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Copyright © 2002-2012 WashGear, LLC 2
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Copyright © 2002-2012 WashGear, LLC 3
Table of Contents
Table of Contents ................................................................................................ 3
Quickstart Diagram ............................................................................................. 5 Quickstart Checklist .............................................................................................................. 5
Ethernet Switch Setup ........................................................................................ 6
Windows7 Computer Setup ............................................................................... 6 Program Installation .............................................................................................................. 6 Networking settings ............................................................................................................ 12 Power Management Setup .................................................................................................. 14 Security settings .................................................................................................................. 16 Extra instructions for Windows7........................................................................................ 18 Backing up your CardWorks data in Windows Vista ....................................................... 19 Restoring your CardWorks data in Windows Vista .......................................................... 21
Windows Vista Computer Setup ...................................................................... 24 Program Installation ............................................................................................................ 24 Networking settings ............................................................................................................ 29 Power Management Setup .................................................................................................. 31 Security settings .................................................................................................................. 33 Backing up your CardWorks data in Windows Vista ....................................................... 35 Restoring your CardWorks data in Windows Vista .......................................................... 37
WindowsXP Computer Setup ........................................................................... 39 Program Installation ............................................................................................................ 39 Networking settings ............................................................................................................ 45 Power Management Setup .................................................................................................. 47 Security settings .................................................................................................................. 50 Backing up your CardWorks data in WindowsXP ............................................................ 52 Restoring your CardWorks data in WindowsXP ............................................................... 54
Terminal Installation ......................................................................................... 56 RJ-45 Connectors ................................................................................................................ 56 Wand Bays (CardMateII Terminal)...................................................................................... 57
Optional CardMateII Heater installation ....................................................................................... 60 Wand Bays (CardMateSE Terminal) ................................................................................... 61
CardMateSE/AE Terminal Wiring ................................................................................................ 64 CardMateSE/AE Card Reader Wiring .......................................................................................... 65 SerialMate Wiring (Dixmor) .......................................................................................................... 65 SerialMate Wiring (IDX) ............................................................................................................... 66 Troubleshooting CardMateSE/AE Status Indicators .................................................................... 66
Hamilton ACW-4 & 5 ............................................................................................................ 68 Hamilton GoldLine ............................................................................................................... 83 GoldLine e-series controller .............................................................................................. 98
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Unitec WashSelectII ........................................................................................................... 111
CardWorks SoftWare ...................................................................................... 119 Logging in ........................................................................................................................... 119 User account overview ...................................................................................................... 120
Adding Users ..............................................................................................................................121 Managing users ..........................................................................................................................122 Disabling users ...........................................................................................................................123
Managing Terminals .......................................................................................................... 123 Adding Terminals in CardWorks .................................................................................................123 Replacing Terminals in CardWorks ............................................................................................124 Deleting a terminal ......................................................................................................................126 Costs and Limits .........................................................................................................................127 Terminal Display .........................................................................................................................132
Reports ............................................................................................................................... 135 Program Reports ........................................................................................................................135 Financial Reports ........................................................................................................................135
Settings ............................................................................................................................... 138 Program Settings ........................................................................................................................138 Credit Card Settings ...................................................................................................................140 Card Type Acceptance ...............................................................................................................141 Company Data ............................................................................................................................142
Credit Card Processing ..................................................................................................... 143 Printing a receipt .........................................................................................................................143 Processing a “Keyed-In” Transaction ..........................................................................................144 Batch Settlement ........................................................................................................................147 Bad Cards ...................................................................................................................................148
Refunding Cards ................................................................................................................ 150 Fleet & Pre-paid (Gift) Cards ............................................................................................. 151
Fleet Cards .................................................................................................................................152 Monthly Statements ....................................................................................................................155 Pre-paid Cards ............................................................................................................................161
Troubleshooting................................................................................................................. 167 Communication with CardMate terminals ...................................................................................167 CardMate Terminals ...................................................................................................................168 CardMateSE/AE Terminal ...........................................................................................................170 Credit Card error and Decline Codes ..........................................................................................174 Batch Settlement error codes .....................................................................................................176
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Quickstart Diagram
Quickstart Checklist
7/Vista/XP Page
Fax merchant setting sheet to WashGear for activation key. 970-241-8695
Install CardWorks on the PC 6 24 39
Set network card IP address as 10.0.0.1 & Subnet mask as 255.0.0.0 12 29 45
Modify Windows security settings 16 33 50
Modify Power Management settings 14 31 47
Enter Company data 142 142 142
Add each CardMate terminal to CardWorks 123 123 127
Set Prices 127 127 127
Set accepted card types 141 141 141
Set card processing platform 70 70
Enter merchant account settings 140 140 140
Test each CardMate terminal's communication with a Credit Card.
Test Auto cashier price settings if applicable 131 131 131
Test each Credit card type in one of your CardMate terminals.
Test the merchant account settings by swiping each card type. 143 143 143
Test the merchant account settings by Clicking Settle Batch 147 147 147
Set Auto-Settle time 138 138 138
Turn Auto-Settle on 138 138 138
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Ethernet Switch Setup 1. Decide where to mount your Ethernet switch.
Considerations when mounting the Ethernet switch.
a. Close to a 120vac wall plug
b. Dry location
c. Visibility (communication indicator lights)
d. Easy access to the conduits that run to the coin boxes
e. Wire from Ethernet switch to computer can be routed safely
2. Follow Ethernet switch manufacturer’s instructions.
There is no need to install software from the switch manufacturer for
the switch to work.
(Note:) Don’t use the uplink port on the Ethernet switch. It is intended
for connecting 2 Ethernet switches together.
Windows7 Computer Setup
Program Installation
System Requirements
New Compaq, HP or Dell Desktop PC running Windows7 Home Basic
Pentium 4 or AMD Athlon processor
2 GB Ram or more
40 GB Available Space
Compact Disc writer
2 Ethernet Cards (Cannot be the same one used for internet connection.)
1. If a UAC window appears at any time to ask your permission to continue
running software published by WashGear or Microsoft, click Continue.
2. Insert the CardWorks disk.
3. Click Start then click Computer
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4. Double click the drive the Install disk is in.
5. Double Click the file that fits your PC’s operating system
a. If you don’t know, Right click the Computer icon on your start
menu>Click properties.
6. Double Click the Setup file.
5. If this window appears it means that your PC needs to install the Microsoft
.NET Framework. Click Accept.
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6. If this window appears it means that your PC needs to install SQL Server
2008. Click Accept.
7. The .NET installation window may appear to be unresponsive for several
minutes. Don’t exit the installation or turn off your computer while it is installing.
8. This window may appear to be unresponsive for several minutes.
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9. This window may appear to be unresponsive for a minute.
10. This window may appear to be unresponsive for a minute.
11. Click Install.
12. This window may appear to be unresponsive for several minutes.
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13. If Windows Firewall alerts you of WashServerNET, Check both public and
private network, then click Allow access.
a. Your CardMate terminals will remain out of service if you don’t click
Unblock.
14. You may see a window similar to the one below instead. If you do, Click
Allow always.
a. Your CardMate terminals will remain out of service if you don’t click
Allow always.
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11. You have installed CardWorks successfully.
12. Close CardWorks
13. Click Start then click Start Search.
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11. Type card
12. Click CardWorks at the top of the Start menu.
13. CardWorks will check for any necessary updates then open.
Networking settings
Networking settings must be correct in order for CardWorks to communicate with the
CardMate terminals on the network.
1. Click Start then Control Panel.
2. Click Category>Click Small icons.
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3. Click the Network and sharing icon.
3. Click Manage network connections
4. Right Click the Local area connection icon and click properties.
5. Uncheck file and printer sharing.
1. Click Internet Protocol Version 4
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2. Click the Properties button.
3. Click the “Use the following IP address” radio button.
4. Set the IP address to 10.0.0.1 and the Subnet mask to 255.0.0.0
5. Click OK
6. Click Close
7. Close the Network connections window
8. Close the Control Panel
Power Management Setup
For the program to function correctly, Power Management must be configured correctly.
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1. Click start, then Click Control panel
2. Click Category>Click Small icons.
3. Click power options
4. Click Hi performance change plan settings
5. Click Change advanced power settings.
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6. Click the plus sign beside hard disk
7. Click the plus sign beside Turn off hard disk after.
8. Click Settings
9. Type 720 into the (Minutes) field.
10. Click Apply.
11. Click OK.
Security settings
For the program to function correctly, security settings must be correct.
1. Click start, then Click Control panel
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2. Double Click Windows Update
3. Click Change settings
4. Select Download updates but let me choose whether to install them.
5. Click OK.
6. Click All Control Panel Items.
7. Click Windows Firewall.
8. Click Change Settings
9. Check all three checkboxes associated with every instance of washservernet.exe
10. Click OK.
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11. Close the window.
Extra instructions for Windows7
1. Click the start button and type “card” into the search bar.
2. Right click CardWorks>Click Pin to Start Menu.
3. Click the arrow in the system tray.
4. Click customize.
5. Scroll down until you find WashServeNet
6. Select Show icon and notifications.
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7. Click OK.
Backing up your CardWorks data in Windows Vista
1. Click Day End Credit Cards
2. Login to the program. See: Logging in (Page 119)
3. Click Settle Batch
4. Once batch has been settled wait 60 seconds.
5. Click File>Back up
6. Choose the drive you desire to save the Back up on from the “Save in” dropdown list.
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7. Type a name that will be meaningful to you like April 1 2008 in the File name field.
6. Click Save
7. A dialog box will appear confirming the back up has been saved.
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8. Click Close
Restoring your CardWorks data in Windows Vista
1. Login to the program. See: Logging in (Page 119)
2. Click File>Restore
4. Read this message very carefully. If you understand the consequences click Yes.
5. Choose the drive you desire to retrieve the Back up from on the “Look in” dropdown
list.
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6. Double click the back up file that you desire to restore. In this case we chose April 1
2008.
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7. A dialog box will appear confirming the restore has been completed
8. Click Close
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Windows Vista Computer Setup
Program Installation
System Requirements
New Compaq, HP or Dell Desktop PC running Windows Vista Home Basic
Pentium 4 or AMD Athlon processor
2 GB Ram or more
40 GB Available Space
Compact Disc writer
2 Ethernet Cards (Cannot be the same one used for internet connection.)
7. If a UAC window appears to ask your permission to continue running
software published by WashGear or Microsoft, click Continue.
8. Insert the CardWorks disk.
9. Click Start then click Computer
10. Double click the drive the Install disk is in.
4. Double Click the Setup file.
7. If this window appears it means that your PC needs to install the Microsoft
.NET 2.0 Framework. Click Accept.
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8. If this window appears it means that your PC needs to install SQL Server
2005. Click Accept.
7. The .NET installation window may appear to be unresponsive for several
minutes. Don’t exit the installation or turn off your computer while it is installing.
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8. This window may appear to be unresponsive for several minutes.
9. This window may appear to be unresponsive for a minute.
9. Click Install.
9. This window may appear to be unresponsive for several minutes.
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11. If Windows Firewall alerts you of WashServerNET, click Unblock.
a. Your CardMate terminals will remain out of service if you don’t click
Unblock.
11. You have installed CardWorks successfully.
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12. Close CardWorks
13. Click Start then click Start Search.
11. Type card
12. Click CardWorks at the top of the Start menu.
13. CardWorks will check for any necessary updates then open.
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Networking settings
Networking settings must be correct in order for CardWorks to communicate with the
CardMate terminals on the network.
1. Click Start then Control Panel.
2. Click the Network and sharing icon.
3. Click Manage network connections
4. Right Click the Local area connection icon and click properties.
5. Uncheck file and printer sharing.
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9. Click Internet Protocol Version 4
10. Click the Properties button.
11. Click the “Use the following IP address” radio button.
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12. Set the IP address to 10.0.0.1 and the Subnet mask to 255.0.0.0
13. Click OK
11. Click Close
14. Close the Network connections window
15. Close the Control Panel
Power Management Setup
For the program to function correctly, Power Management must be configured correctly.
1. Click start, then Click Control panel
2. Click Classic view
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3. Click power options
4. Click Hi performance change plan settings
5. Click Change advanced power settings.
6. Click the plus sign beside hard disk
7. Click the plus sign beside Turn off hard disk after.
8. Click Settings
9. Type 720 into the (Minutes) field.
10. Click Apply.
11. Click OK.
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Security settings
For the program to function correctly, security settings must be correct.
1. Click start, then Click Control panel
2. From control panel, Double click the security center icon.
3. Click Windows Update
4. Click Change settings
5. Click the following.
6. Click OK.
7. Close the window.
8. Click Windows Firewall.
9. Click Change Settings
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10. Turn windows firewall on.
11. Click the Exceptions tab.
12. Check every instance of washservernet.exe
13. Click the Advanced tab.
13. Make sure both local area connections are checked.
14. Click Apply.
15. Click OK
16. Close the window.
17. Click Change the way security center alerts me.
18. Click the following
19. Close the Security center window.
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20. Close the Control Panel.
Backing up your CardWorks data in Windows Vista
1. Click Day End Credit Cards
2. Login to the program. See: Logging in (Page 119)
3. Click Settle Batch
4. Once batch has been settled wait 60 seconds.
5. Click File>Back up
6. Choose the drive you desire to save the Back up on from the “Save in” dropdown list.
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7. Type a name that will be meaningful to you like April 1 2008 in the File name field.
16. Click Save
17. A dialog box will appear confirming the back up has been saved.
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18. Click Close
Restoring your CardWorks data in Windows Vista
1. Login to the program. See: Logging in (Page 119)
2. Click File>Restore
4. Read this message very carefully. If you understand the consequences click Yes.
5. Choose the drive you desire to retrieve the Back up from on the “Look in” dropdown
list.
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6. Double click the back up file that you desire to restore. In this case we chose April 1
2008.
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7. A dialog box will appear confirming the restore has been completed
8. Click Close
WindowsXP Computer Setup
Program Installation
System Requirements
New Compaq, HP or Dell Desktop PC running Windows XP Home.
Pentium 4 or AMD Athlon processor
1 GB Ram or more
40 GB Available Space
Compact Disc writer
2 Ethernet Cards (Cannot be the same one used for internet connection.)
1. Insert the CardWorks disk.
2. Click Start
3. Click My Computer
12. Double click the drive that the CD is in.
13. Double Click Setup
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14. If this window appears it means that your PC needs to install the Microsoft
.NET 2.0 Framework. Click Accept.
15. If this window appears it means that your PC needs to install SQL Server
2005. Click Accept.
16. This window may appear to be unresponsive for several minutes.
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17. The .NET installation window may appear to be unresponsive for several
minutes. Don’t exit the installation or turn off your computer while it is
installing.
17. This window may appear to be unresponsive for several minutes.
18. This window may appear to be unresponsive for a minute.
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19. Click Install
20. A brief check of your database will execute.
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21. If Windows Firewall alerts you of WashServerNET, click Unblock.
a. Your CardMate terminals will remain out of service if you don’t click
Unblock.
22. You have installed CardWorks successfully.
23. WashGear recommends that you close and reopen CardWorks at this point in
case software updates are available.
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1. If an update is available it will automatically be downloaded. Then the main
CardWorks window will open.
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Networking settings
Networking settings must be correct in order for CardWorks to communicate with the
CardMate terminals on the network.
1. Select Control Panel from the Start Menu
2. Make sure that you are in Classic View mode by Clicking “Switch to Classic View” in
the top left hand corner of the screen.
3. Click on the Network Connections icon
4. Find the Ethernet card that you want to use for the CardMate network, and click on
this icon with the Right mouse button. After this, click on properties with the left mouse
button.
5. Uncheck all boxes except for Internet Protocol (TCP/IP) and QoS Packet Scheduler
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6. Select Internet Protocol (TCP/IP) from the list. Click Properties.
7. Enter 10.0.0.1 as the IP address, and 255.0.0.0 as the Subnet mask.
8. Press OK
2. Click Close on Connection Properties screen.
3. Once you have the network cable connected and plugged into the switch, Click on
the network connection with the right mouse button and select Enable with the
left mouse button.
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4. Close the Network Connections window.
Power Management Setup
For the program to function correctly, Power Management must be configured correctly.
1. From control panel, click Switch to classic View.
2. Select power options
3. Under the power schemes tab set power schemes to always on.
4. Power schemes: Always On
5. Turn off hard disk: Never
6. System standby: Never
7. System hibernates: Never
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8. Under the advanced tab uncheck both options under options.
9. When I press the power button on my computer: Ask me what to do
10. When I press the sleep button on my computer: Do nothing
11. Under Hibernate tab disable hibernation
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12. Under UPS tab press the select button under details.
13. Refer to UPS (uninterruptible power supply) manufacturer’s documentation to
complete setup of your UPS.
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Security settings
For the program to function correctly, security settings must be correct.
1. From control panel, Double click the security center icon.
2. Click on automatic updates.
3. Select the “Turn off Automatic Updates” radio button.
4. Click Apply, then OK
5. Click “Change the way Security Center alerts me.
6. Close the Windows Security Center.
7. Double Click the Windows Firewall icon.
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10. Turn windows firewall on.
11. Click the Exceptions tab.
12. Check every instance of washservernet.exe
13. Click the Advanced tab.
13. Make sure both local area connections are checked.
15. Click OK
16. Close the Control Panel window.
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Backing up your CardWorks data in WindowsXP
1. Click Day End Credit Cards
2. Login to the program. See: Logging in (Page 119)
3. Click Settle Batch
4. Once batch has been settled wait 60 seconds.
5. Click File>Back up
6. Choose the drive you desire to save the Back up on from the “Save in” dropdown list.
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7. Type a name that will be meaningful to you like April 1 2008 in the File name field.
8. Click Save
9. A dialog box will appear confirming the back up has been saved.
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10. Click Close
Restoring your CardWorks data in WindowsXP
1. Login to the program. See: Logging in (Page 119)
2. Click File>Restore
3. Read this message very carefully. If you understand the consequences click Yes.
4. Choose the drive you desire to retrieve the Back up from on the “Look in” dropdown
list.
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5. Double click the back up file that you desire to restore. In this case we chose April 1
2008.
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6. A dialog box will appear confirming the restore has been completed
8. Click Close
Terminal Installation
RJ-45 Connectors
RJ-45 modular connectors are wired in the following order from left to right with
locking tab away from you and the insertion slot facing down as illustrated below.
Cable should be tested using a network cable tester. RJ-45 modular connectors,
RJ-45 crimping tool, and network cable testers can be purchased at Home Depot
or any electrical supply.
1. W-ORG
2. ORG
3. W-GRN
4. BLU
5. W-BLU
6. GRN
7. W-BRN
8. BRN
1. Once cables have been tested plug the RJ-45 connector in each terminal into the
SILVER communication port.
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2. Plug your lowest bay# CAT-5 cable into port 1 on the Ethernet switch next port 2
etc.
3. Plug the CAT-5 cable for the computer into the highest port# on the switch and
the other end into and the computer.
a. Don’t use the uplink port on the Ethernet switch. It is intended for
connecting 2 Ethernet switches together.
b. Make sure you also test the CAT-5 cable between the Ethernet switch ant
the PC.
4. Lock all CardMate doors.
5. Add the wand bay in CardWorks. See: Adding Terminals in CardWorks (Page
123)
6. Set prices in CardWorks. See: (Page 127)
7. Terminal will not activate the wash until CardWorks software is running and
configured with the terminals addresses.
Wand Bays (CardMateII Terminal)
1. Run CAT-5 from the Ethernet switch to the computer and each terminal location,
including ACW leaving 3ft of extra cable at the coin boxes and 4’ at ACW.
Hint: (Mark the cable in the equipment room with the bay that it is running to)
2. Fasten the provided template to the wall using appropriate anchors (Size 3/8-
7/16”) for the material the terminal will be fastened to.
3. Using a ¾- 1” masonry bit, drill a hole from (Hole D) in the template to the coin
box at a 45 angle sloping slightly away from the CardMate terminal toward the
coin box so any water that may get in through the coin box will flow toward the
coin box.
4. Repeat these steps 1-3 on each self-service bay.
5. Turn off all power to the first coin box.
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6. Using the template as a shield to protect the wiring and components in the coin
box, have a qualified welder place a hole in the side of the coin box corresponding
to the hole you just drilled using either 5P welding rod or a plasma cutter.
(Hint: Use a spray bottle of water to chill the coin box once cut) so you can
place the coin box back in service as soon as possible.
7. Turn power back on to the coin box you just cut.
8. Repeat steps 5-7 in the other bays.
9. Turn the power off to the first bay you would like to mount a terminal in.
10. Attach four of the small donut gaskets (4 included with the terminal) on the
outside of the terminal centered on each bolt-hole.
11. Attach both large donut gaskets to the outside of the terminal centered on the 1’
cable hole.
12. Mount CardMate terminal to the studs the template was mounted with.
13. Route the CAT-5 cable from the coin box to the CardMate terminal routing the
cable against the inside corners of the coin box where possible. This will insure
available cable if the cable fails testing and new ends are required. Once in the
CardMate, route CAT-5 through the cable management tabs as illustrated below.
14. Cut CAT-5 to appropriate length to route as illustrated.
15. Route the power/control cable through the back of the CardMate to the coin box.
16. Terminate power & control wires LISTED IN BOLD PRINT in coin box as
explained next leaving enough length on the other wires for future terminations.
17. Once cables have been tested plug the RJ-45 connector in each bay into the
SILVER communication port.
BLK 24ac Hot
WHT 24ac Neu
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Copyright © 2002-2012 WashGear, LLC 59
RED NOT USED
GRN NOT USED
ORN INPUT 0 FUTURE EXPANTION
BLU INPUT 1 FUTURE EXPANTION
BLK/WHT INPUT 2 FUTURE EXPANTION
BLK/RED INPUT 3 FUTURE EXPANTION
GRN/BLK INPUT 4 FUTURE EXPANTION
ORN/BLK INPUT 5 FUTURE EXPANTION
BLU/BLK INPUT 6 FUTURE EXPANTION
WHT/BLK INPUT 7 FUTURE EXPANTION
WHT/RED OUTPUT 6 NEUT FUT EXP
GRN/WHT OUTPUT 4 FUTURE EXPANTION
BLU/WHT OUTPUT 5 FUTURE EXPANTION
RED/BLK OUTPUT 2 FUTURE EXPANTION
RED/WHT OUTPUT 3 FUTURE EXPANTION
BLK/WHT TIMED OUTPUT
BLU/RED OUTPUT 1 FUTURE EXPANTION
18. Zip tie and tape power/control wires in the coin box out of the way of components
mounted on the door to insure coin box can be closed once wires are terminated.
19. Seal all holes in the enclosure including the in the 1” diameter
cable hole (Hole-D) in the rear of the CardMate terminal using the
BLACK RUBBER material (Rubber neck) included with your
terminal to prevent water vapor from entering the CardMate
enclosure. Water vapor in the enclosure will result in condensation at
the top of the CardMate, which will drip on the components. Water damage is not
covered by warranty.
19. Close coin box and CardMate terminal.
20. Replace power to the bay
21. If bay equipment does not power on, the fuse amperage for the bay may be too
low.
a. Unplug main power/control cable in CardMate terminal
b. Replace fuse in the equipment room.
c. Activate bay using either test switch or coins
d. Use properly rated fuse
i. Unplug CardMate Power (J-1)
ii. Have a qualified individual measure the AMP draw of the coin
box.
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iii. Measure amp draw of the coin box with the bay on and set to high-
pressure soap.
iv. CardMate will draw 2amps at start-up and drop to 1/2amp
v. Fuse size = Coin box amps + 2amps for CardMate + 1amp cushion
22. Repeat steps 9-20 in other self serve bays.
23. If you are installing CardMate terminals in other machine types move to that
section in the manual now.
24. Crimp RJ-45 ends on all CAT-5 cables running between the Ethernet switch and
the bays and on CAT-5 cable between Ethernet switch and computer.
Optional CardMateII Heater installation
The optional heater is programmed to turn itself on when the temperature of the heater
falls below 48deg F +/- 5deg. The heater will continue to run until it reaches 134deg F +/-
5deg. The heater will keep the CardMateII enclosure warm enough to prevent freezing in
temperatures as low as -15deg F.
Heater is designed to be mounted to the of the aluminum card reader shroud using 4 studs
that are furthest away from the door in the position illustrated below. Heater wires need
to be threaded through the nylon cable clamp then to the coin box where they can be
connected to power as follows.
COLOR SIGNAL Location
BLK 24vac Hot Coin Box
WHT 24vac Neu Coin Box
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Wand Bays (CardMateSE Terminal)
1. Run CAT-5e from the Ethernet switch to the computer and each terminal location,
including ACW leaving 3ft of extra cable at the coin boxes and 4’ at ACW.
Hint: (Mark the cable in the equipment room with the bay that it is running to)
2. Using the enclosed metal mounting template pictured next, select a mounting
location for your CardMateSE on the coin box. If your CardMate is not equipped
with a barcode scanner and you do not plan on adding barcode scanning
capability you may remove the section of the template illustrated with horizontal
lines.
CardMateSE Mounting Template
CardWorks Manual Version 3.0.0.46 (B31), Page 62 of 176
Copyright © 2002-2012 WashGear, LLC 62
3. Once the mounting location has been determined, mark the center points of the
two screw holes and the com port hole using the template.
4. Drill or plasma cut the com port hole and debur as necessary using an angle
grinder or a file.
a. 7/8” Minimum Com port hole size, 1 1/2 Maximum Com port hole size.
5. Check the com port hole for accuracy relative to the marks you made for your
screw holes by using the template. If the com port hole has deviated, either
increase the size of the hole or modify the screw hole locations to mach the
template.
6. Drill or plasma cut the two mounting screw holes and debur as necessary using an
angle grinder or a file.
CardWorks Manual Version 3.0.0.46 (B31), Page 63 of 176
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a. 5/32” Minimum Screw hole size, 3/16” Maximum screw hole size unless
washers are used.
7. Mount the CardMateSE card reader to the coin box using the enclosed #6 phillips
head screws.
8. Because there are so many variations of coin boxes this manual will provide only
general guidelines on mounting the CardMateSE controller in the coin box.
a. Controller is designed to be mounted in the coin box of the device it will
control.
b. Controller should never be mounted to the door because every time the
door is opened it will flex every cable going to the controller.
Alternatively, the only cable that will flex is the cable from the card reader
to the controller which is easy to replace.
c. Do not mount the controller with the cable connections pointing any way
other than straight down if installing in a wash bay coin box.
d. Do not leave the controller sitting in the bottom of the coin box if
installing in a wash bay coin box.
e. Mount the controller high enough to view the status LED.
f. 3M 400/170 dual lock (Very fancy Velcro) is an acceptable method of
mounting the controller if enough is used.
CardWorks Manual Version 3.0.0.46 (B31), Page 64 of 176
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g. Mount the controller so that the address label is visible.
CardMateSE/AE Terminal Wiring
1. Run CAT-5 from the Ethernet switch to the computer and each terminal location,
including ACW leaving 1ft of extra cable at the coin boxes and 4’ at ACW.
i. Hint: (Mark the cable in the equipment room with the bay that it is
running to)
2. Turn off all power to the coin box prior to terminating wires.
3. Do not cut or crimp CAT-5 with the other end of the cable plugged in.
4. Once cables have been tested plug the RJ-45 connector for each bay into the SILVER
communication port.
CardMate Wire Signal Connect To Application
Black 24vac Hot Terminal strip 24vac Hot All installations
White 24vac Neu Terminal strip 24vac Neu All installations
Red/Black Credit Card Inhibit Terminal strip 24vac Hot Timed output Use only with SerialMate option
Black/White CardMate timed output Terminal strip 24vac Hot Timed output Use without SerialMate option
All serial and Ethernet ports on the CardMate controller use standard straight through
CAT-5 cables but it’s best to use factory made STRANDED cat-5 cable for card readers
and SerialMates. See: RJ-45 Connectors (Page 56)
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CardMateSE/AE Card Reader Wiring
Connect a stranded CAT-5 cable of correct length from the card reader to any BLACK
port on the CardMateSE controller.
SerialMate Wiring (Dixmor)
Mount the SerialMate in the coin box using the included 3M 400/170 dual lock (Very
fancy Velcro).
Connect a stranded CAT-5 (RJ-45 cable) of correct length from the SerialMate’s right
most port to any BLACK port on the CardMateSE controller.
Connect power and communication wires as illustrated above. (Serial is the only wire that
must be connected directly to the timer.
Serial enabled LED-7s use pin 9 for serial communication. If you are unsure whether
your timer is serial enabled or have a timer other than an LED-7, Contact Dixmor for
specific serial communication wiring specifications for your timer model.
Dixmor: (888) 234-9667 (303) 794-1387
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SerialMate Wiring (IDX)
SerialMate RJ-11 PHONE JACK:
Use a standard phone cord or make one to length as illustrated below.
RJ-11 Phone connector tangs will be opposite one another as illustrated. Wire colors will
be opposite at each end. 1=4, 2=3 etc…
Troubleshooting CardMateSE/AE Status Indicators
Card Reader
COLOR CONDITION SOLUTION
Blinking Red Communication Problem. Refer to the status indicator on the controller to determine which condition exists. Is controller green?
Solid Green Ready to use
1 Blue Flash Card read successfully
Solid Purple In use
Solid Red Will stop at minimum
Controller
Solid Red Searching for server Verify CardWorks is running, network card on PC is set to address 10.0.0.1, Make sure network switch has power, set WashServerNET.exe as an exception in Windows firewall, and any other firewalls such as Norton and McAfee, Test CAT-5 cable, Test CAT-5 from PC to network switch.
Solid Yellow Terminal not in system or receiving price settings from CardWorks.
Verify the address of the terminal has been correctly entered into CardWorks, Verify Ethernet circuit board has the same address as the address tag on the controller.
Solid Green Controller is connected to CardWorks and has configured successfully
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CardWorks Manual Version 3.0.0.46 (B31), Page 68 of 176
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Hamilton ACW-4 & 5
Parts included in kit:
CardMate SR Card Reader Display Module (1ea): CardMate SR Security Plate (1ea): 5/8” 6-32 18-8 Stainless
steel Pan
head Screws (4ea):
CardMate ACWM board (1ea): Serial cables (2 ea dif. lengths): CardMate SE Controller (1ea):
ACW-4 alignment spacer plate ¾”,24VAC 450mA Power Supply (1ea)
(Non keypad models only):
Tools required for performing the installation:
Dremel or similar tool
Drill with ¼” Drill bit
CardWorks Manual Version 3.0.0.46 (B31), Page 69 of 176
Copyright © 2002-2012 WashGear, LLC 69
Phillips #2 tip screw driver
¼” nut driver
Side Cutting Pliers
Cat-5 Crimping tools
We recommend Platinum Tool EZ-RJ45® Crimp Tool Part number 100004
P/N 100004 www.platinumtools.com
Requires Platinum Tools EZ-RJ45 crimps Part Number 100003
P/N 100003C www.platinumtools.com
Experienced technicians may be more comfortable with the industry standard crimper Ratchet Telemaster™ Catalog # 30-696 usually available at home depot.
P/N 30-696 http://www.idealindustries.com/
Requires standard RJ-45 crimps such as IDEAL Catalog # 85-396 usually available at home depot.
PN/85-396 http://www.idealindustries.com/
Cat-5 testing equipment –Essential to a quality installation.
We recommend LinkMaster™ Tester Catalog # 62-200
CardWorks Manual Version 3.0.0.46 (B31), Page 70 of 176
Copyright © 2002-2012 WashGear, LLC 70
P/N 62-200 http://www.idealindustries.com/
Consumables required when performing the installation:
RJ-45 connectors (2 required but usually more are needed due to cable test faults.)
0.100” width zip ties 4 1/16” length
CAT-5, CAT-5e or CAT-6, CAT-6e cable length dependant on site. DO NOT USE
CAT-3 STYLE CABLE.
Installation of the CardMate ACWM board
The CardMate ACWM board is installed in place of the chips that are socketed into the
ACW controller board as U20 and U2. The ACWM board looks like this:
Turn the power for the auto cashier off.
Remove the access cover from the enclosure on the back of the door. Using a small
screw driver pry the sides out so the locking tabs can be pulled out.
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Once the access cover is removed unplug the upper edge card connector. Use a small
screwdriver to pry each end up so the cable slides off the card edge.
Once the edge card connector has been removed pull the cable and connector out from
between the two enclosures. This will allow access to the two retaining screws that hold
the controller enclosure in place.
Once the upper two screws have been removed tilt out the enclosure from the top at the
same time lift up on the enclosure to detach it from the remove it from the door. Once
you have the controller enclosure removed from the door you can unplug the other edge
card connector on the left side and the other white connector if one is present.
You should have no cables attached to the Hamilton controller at this point.
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Unplug the ribbon cable by pulling it straight out parallel with the circuit board. You can
now remove the controller board from its enclosure by removing the 4 screws in the
corners of the circuit board.
When the 4 screws have been removed and the ribbon cable is unplugged you can now
lift the circuit board out of the enclosure. There will be some resistance from the edge
card sections of the circuit board as they drag on the sheet metal enclosure.
Once you have the circuit board removed, flip it over and find U2 and U20. You will
remove the two chips that are plugged into these two sockets.
Using a small flat tip screw driver carefully remove the two ICs from the sockets. It is
recommended that you insert the flat tip between the IC and the socket and carefully
rotate the screwdriver to pry the IC out of the socket at one end to start. Then move the
screwdriver to the other end of the IC and do the same. The goal is to remove the IC in a
straight out fashion. The best way to remove the IC straight is to work at both ends a
little bit at a time. This will result in no bent pins when the IC is removed.
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Both U2 and U20 will be removed and you will end up with two empty sockets ready to
accept the ACWM board.
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The ACWM board is equipped with extended pin headers.
The large capacitors on the Hamilton controller board will only allow you to plug the
ACWM board in one way. Align the extended pins on the ACWM board with the two
sockets. The pins should line up so that none of the pins hang over the ends of the
sockets.
When you get all of the pins aligned with the sockets press on the ACWM board so that
it inserts straight into the sockets. It will have some initial resistance and then you will
feel it snap into place as the sockets accept the pins. Press on the ACWM board within
the boundaries of the pins on the ACWM board as in the photo below. This will ensure
that you are not prying the board out of the sockets when you press on it, as long as you
press within the area of this photo.
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Copyright © 2002-2012 WashGear, LLC 75
Check to see that the ACWM board is pressed evenly into the sockets on the Hamilton
controller board. The pins should look the same length at both ends of the sockets and
the tips of the pins should look fully pressed into the sockets.
Plug the 65 inch serial cable into the ACWM board.
Route the cable so that it exits out the slot in the top of the Hamilton controller
enclosure.
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Double check that all the pins on the ACWM board are properly inserted into the sockets
and replace the circuit board in the controller enclosure. Again the board may scrape on
the side of the enclosure a little bit when placing it.
Fasten the 4 screws and plug the ribbon cable back into the connector on the board. The
ribbon can be tricky to plug into the header. The key is to make sure that darker carbon
fingers on the end of the ribbon are not visible when the ribbon is plugged into the
header.
Plug the edge card connector on the left side of the enclosure onto the circuit board.
Also plug the white connector in if one is present.
Now with the enclosures top tilting towards you place the bottom enclosure flange so that
it will slide behind the flange located in the bottom rear of the main enclosure cabinet.
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Pressing the controller enclosure down and forward it will fit into place so that you can
put the fastening nuts back over the two studs at the top of the enclosure. Once you have
put these fasteners back on, route the serial communication cable along the top and down
the left side of the enclosure.
You can now slot the wire for the upper edge card connector along the left side of the
enclosure and plug the connector back onto the top of the board.
Place the access panel back over the main enclosure.
Installation of the CardMate SR Card Reader Display Module
The SR Card Reader Display module will be installed using the existing credit card
reader cutouts in the door of newer Hamilton auto cashiers. The SR Card Reader Display
module will be mounted in place of the keypad on ACW-3 and ACW-4 auto cashiers that
were not equipped with a cutout for a credit card reader.
ACW-4 with card reader cutout ACW-4 with keypad cutout
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Cashiers with Keypad Cutout: (Otherwise skip down to “Cashiers with card reader
cutout”)
If the auto cashier has a keypad cutout in the upper left side of the door when looking at
the back of the door you will need to cut open the lower left 6 holes to form one larger
hole. This will allow the cables to pass through the door.
Mount the SR reader module so that the 4 holes around the keypad cutouts line up with
the ROUND cutouts in the back of the SR reader module.
The security plate needs to be lined up so that the two holes with arrows associated with
the ACW-4 WITH KEYPAD CUTOUT text box line up with the upper two holes above
the keypad cutouts.
Place the screws so they pass through the security plate, the front door, and then into the
back of the SR reader modules holes that have a circle cutout around them.
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Once all 4 screws are started align the reader module so it sits straight and then tighten
the screws. You can also fasten nuts on the 4 security studs to fasten the security plate to
the door for extra protection. (Nuts not included)
Cashiers with card reader Cutout:
For auto cashiers with a credit card cutout you will need to use the alignment spacer plate
to fill in the large rectangular hole in the door of the auto cashier. Tape can be applied to
the side of the spacer as pictured below to keep it in place during installation. Be careful
not to cover the holes though.
Line up the security plate so that the round contours of both plates are flush with one
another and place the two top mounting screws.
Holding the card reader with your right hand and the screw driver with your left, start the
top two mounting screws into the holes in the card reader that have TRIANGLE shaped
openings in the gasket around them.
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Start the other two mounting screws in the same fashion.
After all four mounting screws are started then tighten them.
Connect and route the 35” serial cable as pictured below.
The cable from the SR reader module can join with the cable from the ACWM board so
that both cables are now bundled together. Route both cables together to the SE
controller. Zip-tie the cables to the existing cables for support.
The SE controller can be mounted under the coin hopper.
Plug the 2 serial communication cables into the SE controller.
Route the Cat5 cable for communication between the controller and the switch in the
equipment room. This cable needs to plug into the SILVER port on the controller.
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Plug the 24V AC power cube into the upper 120V AC plug in the auto cashier. Plug the
4pin connector into the SE controller. You will see the lights on the ports of the SE
controller light up when the AC power cube is plugged in, even if the auto cashier is
turned off.
You should now have all 4 wires plugged into the back of the controller and their
locations should looks similar the photo below.
Clean up all wiring, clip the ends of all zip-ties, re-install the coin hopper, and inspect the
installation for any possible problems.
Retighten the card reader mounting screws to accommodate for compression of the
gasket on the back of the SR reader module. Otherwise water will enter the card reader.
Turn power to the Hamilton auto cashier back on.
Test all wash functions. You can test that the CardMate system is sensing each wash
selection by pressing a wash selection and then pressing refund. The display on the
system should cycle through PAY BY CARD SAME AS CASH. When you press a wash
selection the display will change too WASH SELECTION DETECTED PLEASE
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SWIPE CARD OR DEPOSIT MONEY. If you press refund the display will return to
cycling through PAY BY CARD SAME AS CASH. You can test each wash selection
this way to insure that they are all being detected by the CardMate system. Also check to
see that the Hamilton system is responding to these actions by reading the display on the
auto cashier. You can test that the system is sensing credit cards as well without being
charged by swiping a card and then pressing refund. Swipe a card, the display will say
CARD SWIPE DETECTED PLEASE SELECT WASH. If you hit refund it will end the
transaction upon which your card will not be charged and the display will return to
cycling PAY BY CARD SAME AS CASH.
Check that the pricing displayed on the CardMate system matches what’s being displayed
on the auto cashier. If they do not match change the wash pricing in the CardWorks
software.
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Hamilton GoldLine
Parts included in kit:
CardMate SR Card Reader Display Module (1ea): CrdMate SR Security Plate (1ea): 5/8” 6-32 18-8
Stainless steel Pan
head Screws (4ea):
CardMate ACWM board (1ea): Serial cables (2 ea dif. lengths): CardMate SE Controller (1ea):
¾”,24VAC 450mA Power Supply (1ea):
Tools required for performing the installation:
Dremel or similar tool
Drill with ¼” Drill bit
Phillips #2 tip screw driver
¼” nut driver
Side Cutting Pliers
Cat-5 Crimping tools
CardWorks Manual Version 3.0.0.46 (B31), Page 84 of 176
Copyright © 2002-2012 WashGear, LLC 84
We recommend Platinum Tool EZ-RJ45® Crimp Tool Part number 100004
P/N 100004 www.platinumtools.com
Requires Platinum Tools EZ-RJ45 crimps Part Number 100003
P/N 100003C www.platinumtools.com
Experienced technicians may be more comfortable with the industry standard crimper Ratchet Telemaster™ Catalog # 30-696 usually available at home depot.
P/N 30-696 http://www.idealindustries.com/
Requires standard RJ-45 crimps such as IDEAL Catalog # 85-396 usually available at home depot.
PN/85-396 http://www.idealindustries.com/
Cat-5 testing equipment –Essential to a quality installation.
We recommend LinkMaster™ Tester Catalog # 62-200
P/N 62-200 http://www.idealindustries.com/
Consumables required when performing the installation:
CardWorks Manual Version 3.0.0.46 (B31), Page 85 of 176
Copyright © 2002-2012 WashGear, LLC 85
RJ-45 connectors (2 required but usually more are needed due to cable test faults.)
0.100” width zip ties 4 1/16” length
CAT-5, CAT-5e or CAT-6, CAT-6e cable length dependant on site. DO NOT USE
CAT-3 STYLE CABLE.
Installation of the CardMate ACWM board
The CardMate ACWM board is installed in place of the chips that are socketed into the
ACW controller board as U20 and U2.
The ACWM board looks like this:
First turn off the Hamilton auto cashier.
Remove the two standoff nuts above and below the controller cover
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Now that the cover has been removed find U20 and U2 on the Hamilton controller board.
Using a small flat tip screw driver carefully remove the two ICs from the sockets. It is
recommended that you insert the flat tip between the IC and the socket and carefully
rotate the screwdriver to pry the IC out of the socket at one end to start. Then move the
screwdriver to the other end of the IC and do the same. The goal is to remove the IC in a
straight out fashion. The best way to remove the IC straight is to work at both ends a
little bit at a time. This will result in no bent pins when the IC is removed.
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You will end up with both sockets exposed and empty, ready for the ACWM board to be
mounted in place of the ICs that have been removed.
The ACWM board is equipped with extended pins. There will be a piece of antistatic
foam covering these pins. Remove the foam carefully so the pins are not bent.
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The ACWM board needs to be oriented so that the U20 and U2 designators on the
Hamilton controller board are still visible. If you cannot read these two designators you
likely have the ACWM board installed backwards.
Align the pins of the ACWM board with the two sockets so that none of the pins hang
over the ends of the sockets and all the pins match the socket.
When you get all of the pins aligned with the sockets press on the ACWM board so that it
inserts straight into the sockets. It will have some initial resistance and then you will feel
it snap into place as the sockets accept the pins. Press on the ACWM board within the
area in the photo below. This will ensure that you are not prying the board out of the
sockets when you press on it.
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Check to see that the ACWM board is pressed evenly into the sockets on the Hamilton
controller board. The pins should look the same length at both ends of the sockets and
the tips of the pins should look fully inserted into the sockets.
Next plug the 36 inch serial cable into the ACWM board. It plugs into the lower left
corner on the back side of the ACWM board.
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Route the communication cable so that it exits out the notch in the upper left corner of
the Hamilton controller enclosure.
Re-install the Hamilton controller enclosure by placing it over the two studs in the
Hamilton cabinet and fastening the two standoff nuts. The serial communication cable
should exit out the upper rear corner of the enclosure.
Installation of the CardMate SR Card Reader Display Module
The SR Card Reader Display module will be installed using the existing credit card
reader cutouts in the door of the Hamilton auto cashier. If a credit card reader is not
currently present in the auto cashier you will need to remove the stainless steel security
plate from the 6 studs on the back side of the door in the upper left corner and cut a hole
in the plastic to allow access through the door.
You will need to cut a hole in the plastic front cover and graphic label. It is possible to
cut a hole smaller than the current hole in the stainless door. A rectangular hole 5/8”
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wide by 1-5/8” tall, located against the lower left edge of the hole in the stainless cutout
of the door is all that’s necessary to pass the SR reader cables through the door. Be sure
the plastic front cover does not interfere with the port on the back of the SR reader when
it is mounted. You will also need to remove the front panel mounting screw to the left of
the security plate so the SR reader mounts flat against the front face. It will have a nylon
nut.
Drill out the plastic in the Hamilton face currently covering the 4 card reader mounting
holes.
Pass the wire from the back of the SR reader module through the front of the door and
thread the wire through the WashGear SR Reader security plate on the back side of the
door. You can hang the new security plate on the larger studs on the back of the door to
hold it in place.
Using the 4 holes in the door, mount the reader using the 4 screws provided in the kit.
You will sandwich the door of the auto cashier between the security plate and the SR
reader module.
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The security plate should be oriented as the text on the security plate suggests with the
text facing towards you when you place the security plate. Using the two holes that the
arrows point to, in the ACW-4, GOLD, WSII text box, pass the screws through these two
holes, through the holes in the door, and into the holes on the SR reader module that have
a SQUARE shape cutout around them on the back of the SR reader module.
Once the upper two screws are started, but not tightened, start the bottom two screws.
They should line up easily if the top two screws are all ready started. Once all four
screws are started then you can tighten them. You will want to retighten the screws
later to accommodate for compression of the gasket on the back of the SR reader
module. Otherwise water will enter the card reader.
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Copyright © 2002-2012 WashGear, LLC 93
Now that the SR reader is mounted you can reinstall the original nuts for the security
plate.
Next plug the 70 inch serial cable into the port on the back of the SR reader.
The two cables can now be routed through the Auto cashier cabinet. Carefully remove the
coin hopper as not to damage the harness to the coin hopper. Bundle the two cables
together and route them alongside the other cables that are routed to the door of the auto
cashier for support
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You can route the cables behind the existing cables in the upper rear of the cabinet and
through the wire harnessing channel in the upper area of the auto cashier. This will keep
the cables out of the way and tidy. The cables will exit on the left side of the cabinet
where all three cables will then connect to the SE controller.
***The controller can be mounted using existing holes or studs in the auto cashier or it
can be attached to the back wall left of the power switch using high quality Velcro.
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Copyright © 2002-2012 WashGear, LLC 95
Plug the 3 communication cables into the black ports on the controller.
Route the Cat5 cable for communication between the controller and the Ethernet switch
in the equipment room. This cable needs to plug into the SILVER port on the controller.
Plug the 24V AC power cube into the upper 120V AC plug in the auto cashier. Plug the
4pin connector into the SE controller. You will see the lights on the ports of the SE
controller light up when the AC power cube is plugged in, even if the auto cashier is
turned off.
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You should now have all 5 cables plugged into the back of the controller and their
locations should looks similar the photo below.
Clean up all wiring, clip the ends of all zip-ties, re-install the coin hopper, and inspect the
installation for any possible problems.
Turn power to the Hamilton auto cashier back on.
Add the address in CardWorks and set prices. ***
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Copyright © 2002-2012 WashGear, LLC 97
Test all wash functions. You can verify the CardMate system is sensing each wash
selection by pressing a wash selection and then pressing refund. The display on the
system should cycle through PAY BY CARD SAME AS CASH when communicating
with CardWorks. When you press a wash selection the display will change too WASH
SELECTION DETECTED PLEASE SWIPE CARD OR DEPOSIT MONEY. If you
press refund the display should return to cycling through PAY BY CARD SAME AS
CASH. You can test each wash selection this way to insure that they are all being
detected by the CardMate system. Also check to see that the Unitec system is responding
to these actions by reading the display on the auto cashier. You can verify the system is
sensing credit cards without being charged by swiping a card and then pressing refund.
After a card swipe the display should say CARD SWIPE DETECTED PLEASE SELECT
WASH. If you press refund before pressing any wash selections it will abandon the
transaction and your card will not be charged. The display should return to cycling PAY
BY CARD SAME AS CASH.
Check that the pricing displayed on the CardMate system matches what’s being
displayed on the auto cashier. If they do not match change the wash pricing in
CardWorks.
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Copyright © 2002-2012 WashGear, LLC 98
GoldLine e-series controller
Parts included in kit:
CardMate SR Card Reader Display Module (1ea): CrdMate SR Security Plate (1ea): 5/8” 6-32 18-8
Stainless steel Pan
head Screws (4ea):
CardMate Gold Line Cable Module board (1ea):Serial cables (2 ea dif. lengths): CardMate SE Controller (1ea):
¾”,24VAC 450mA Power Supply (1ea):
Tools required for performing the Installation:
Phillips #2 tip screw driver
5/16” socket nut driver
Small flat tip screwdriver
Side Cutting Pliers
Cat-5 Crimping tools and testing equipment
7/16” socket nut driver (if card reader security plate is present)
Consumables required when performing the Installation:
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Copyright © 2002-2012 WashGear, LLC 99
RJ-45 connectors (approximately 8 for all connections including network cable)
Suggested parts: Ideal Industries Part Number 85-396, OR Platinum Tools EZ-RJ45 Part
Number 100003 (specific crimp tool required for EZ-RJ45 connectors Part Number
100004). www.idealindustries.com www.platinumtools.com
0.100” width zip ties 4 1/16” length
Suggested Parts: McMaster Carr Part Number 7130K12 www.mcmaster.com
8 conductor Silver Satin Cable (approximately 20 feet). Or you can use standard CAT-5e
or CAT-6e wire to make the cables.
Cables to Go Part Number for Silver Satin Cable 27961 (500 foot spool),
www.cablestogo.com
CAT-5e or CAT-6e cable length dependant on site. DO NOT USE CAT-3 STYLE
CABLE.
Cables to Go Cat5E Cable, Part# 27351 (500 foot spool), www.cablestogo.com
Installation of the CardMate ACWM board
Turn the power to the auto cashier off.
Remove the two screws located above the power outlet and power switch.
Unplug the cable from the distribution panel labeled 7.
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Mount the Gold Line Cable module in place of the two screws that were removed.
Plug the 20 pin cable from the Gold Line Cable module into the 20 pin connector on the
distribution panel labeled 7.
Plug the cable that was removed from the distribution panel labeled 7 into the 20 pin
connector on the top side of Gold Line Cable module.
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Unplug the cable from the distribution panel labeled 20.
Plug the longer 6 pin cable from the Gold Line Cable module in place of the cable that
was removed from the distribution panel labeled 20.
Plug the cable that was removed from the distribution panel labeled 20 into the end of the
short 6 pin cable from the Gold Line Cable module.
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Next strip and install an RJ-45 terminal to the end of the 8 conductor wire. This will be
the communication cable between the CardMate SE controller and the Gold Line Cable
Module. The wire needs to be approximately 12 inches
long. Crimp the other housing on after routing the cable
through the auto cashier and the proper length is estimated.
Take note of what colors are on what side of the terminal
when placing it so you can repeat this same connection
orientation when placing the terminal on the other end of
the wire. The connection between both ends needs to be 1
to 1. Example: blue wire on left side at one end and blue
wire on left side of the other end when looking at terminals
in the same orientation. See: RJ-45 Connectors (Page XX)
Plug the 8 conductor communication cable into the jack in
the bottom face of the Gold Line Cable module.
Route the 8 conductor communication cable from the Gold
Line Cable module to the controller.
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Installation of the CardMate SR Card Reader Display Module
Please ignore the cable that is hardwired into the SR Card Reader in some of the photos
and any instructions relating to it. It is no longer required as of the publishing date of this
manual.
The SR Card Reader Display module will be installed using the existing credit card
reader cutouts in the door of the Hamilton auto cashier. If a credit card reader is not
currently present in the auto cashier you will need to remove the stainless steel security
plate from the 6 studs on the back side of the door in the upper left corner and cut a hole
in the plastic and graphic label to allow access through the door.
You will need to cut a hole in the plastic front cover and graphic label. It is possible to
cut a hole smaller than the hole in the stainless door. A rectangular hole 5/8” wide by 1-
5/8” tall, located against the lower left edge of the hole in the stainless cutout of the door
is all that’s necessary to pass the SR reader cables through the door. Be sure the plastic
front cover does not interfere with the port on the back of the SR reader when it is
mounted. You will also need to remove the front panel mounting screw to the left of the
security plate so the SR reader mounts flat against the front face. It will have a nylon
nut. (A black background has been placed behind the hole for better visibility in the
photos below).
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Copyright © 2002-2012 WashGear, LLC 104
Pass the wire from the back of the SR reader module through the front of the door and
thread the wire through the WashGear SR Reader security plate on the back side of the
door. You can hang the security plate on the larger studs on the back of the door to hold it
in place.
Using the existing holes in the door, mount the reader using the 4 screws provided. You
will sandwich the door of the auto cashier between the security plate and the SR reader
module.
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The security plate should be oriented as the text on the security plate suggests with the
text facing towards you when you place the security plate. Using the two holes that the
arrows point to, in the ACW-4, GOLD, WSII text box, pass the screws through these two
holes, through the holes in the door, and into the holes on the SR reader module that have
a square shape cutout around them on the back of the SR reader module.
Once the upper two screws are started, but not tightened, start the bottom two screws.
They should line up easily if the top two screws are all ready started. Once all four
screws are started then you can tighten them. You will want to retighten the screws
later to accommodate for compression of the gasket on the back of the SR reader
module. Otherwise water will enter the card reader.
Now that the SR reader is mounted you can reinstall the nuts for the security plate.
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Copyright © 2002-2012 WashGear, LLC 106
Next build a second communication cable out of the 8 conductor cable crimping an RJ-45
housing on the end of the cable. Follow the same procedure you used in step 11. Plug
this cable into the port on the back of the SR reader. Leave the cable about 72 inches
long but don’t place an RJ-45 housing on the other end.
The two cables can now be routed through the Auto cashier cabinet. Remove the coin
hopper, careful not to damage the harness to the coin hopper. Bundle the two cables
together and route them alongside the other cables that are routed to the door of the auto
cashier for support
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Copyright © 2002-2012 WashGear, LLC 107
You can route the cables behind the existing cables in the upper rear of the cabinet and
through the wire harnessing channel in the upper area of the auto cashier. This will keep
the cables out of the way and tidy. The cables will exit on the left side of the cabinet
where all three cables will then connect to the controller.
The controller can be mounted using existing holes or studs in the auto cashier or it can
be attached to the back wall left of the power switch using high quality Velcro.
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Copyright © 2002-2012 WashGear, LLC 108
Plug in the 3 communication cables into the black ports on the controller.
Route the Cat5 cable for communication between the controller and the switch in the
equipment room. This cable needs to plug into the SILVER port on the controller.
Follow the standard wiring convention for connecting the RJ-45 housings to each end of
the Cat-5e cable. Cat-6e cable can also be used. DO NOT USE CAT-3 STYLE CABLE.
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Be sure the housing is viewed in the same orientation when making these connections.
The connection needs to be the same at both ends and it is important to follow the color
code to ensure proper noise cancelation by the twisted pairs within the wire bundle.
Hint: (Mark the cable in the equipment room to identify the bay or machine the cable is
running too for future identification).
Plug the 24V AC power cube into the upper 120V AC plug in the auto cashier. Plug the
4pin connector into the SE controller. You will see the lights on the ports of the SE
controller light up when the AC power cube is plugged in, even if the auto cashier is
turned off.
You should now have all 5 wires plugged into the back of the controller and their
locations should looks similar the photo below. (the flat cables may be Cat-5 or Cat-6
cable which is acceptable)
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Copyright © 2002-2012 WashGear, LLC 110
Clean up all wiring, clip the ends of all zip-ties, re-install the coin hopper, and inspect the
Installation for any possible problems.
Turn power to the Hamilton auto cashier back on.
Add the address printed on the SE controller to the device list as a Hamilton Automatic in
CardWorks. See: Adding terminals In CardWorks (Page XX)
Test all wash functions. You can test that the CardMate system is sensing each wash
selection by pressing a wash selection and then pressing refund. The display on the
system should cycle through PAY BY CARD SAME AS CASH. When you press a wash
selection the display will change too WASH SELECTION DETECTED PLEASE
SWIPE CARD OR DEPOSIT MONEY. If you press refund the display will return to
cycling through PAY BY CARD SAME AS CASH. You can test each wash selection
this way to insure that they are all being detected by the CardMate system. Also check to
see that the Hamilton system is responding to these actions by reading the display on the
auto cashier. You can test that the system is sensing credit cards as well without being
charged by swiping a card and then pressing refund. Swipe a card, the display will say
CARD SWIPE DETECTED PLEASE SELECT WASH. If you hit refund it will end the
transaction upon which your card will not be charged and the display will return to
cycling PAY BY CARD SAME AS CASH.
Check that the pricing displayed on the CardMate system matches what’s being
displayed on the auto cashier. If they do not match change the wash pricing in the
CardWorks software.
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Copyright © 2002-2012 WashGear, LLC 111
Unitec WashSelectII
Parts included in kit:
CardMate SR Card Reader Display Module (1ea): CardMate SR Security Plate (1ea): 5/8” 6-32 18-8
Stainless steel Pan
head Screws (4ea):
CardMate ACWM board (1ea): Serial cables (2 ea dif. lengths): CardMate SE Controller (1ea):
¾”,24VAC 450mA Power Supply (1ea): #6 Stainless Steel KL-Nuts (2ea):
Tools required for performing the installation:
Phillips #2 tip screw driver
¼” nut driver
Side Cutting Pliers
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Copyright © 2002-2012 WashGear, LLC 112
Cat-5 Crimping tools
We recommend Platinum Tool EZ-RJ45® Crimp Tool Part number 100004
P/N 100004 www.platinumtools.com
Requires Platinum Tools EZ-RJ45 crimps Part Number 100003
P/N 100003C www.platinumtools.com
Experienced technicians may be more comfortable with the industry standard crimper
Ratchet Telemaster™ Catalog # 30-696 usually available at home depot.
P/N 30-696 http://www.idealindustries.com/
Requires standard RJ-45 crimps such as IDEAL Catalog # 85-396 usually available at
home depot.
PN/85-396 http://www.idealindustries.com/
Cat-5 testing equipment –Essential to a quality installation.
We recommend LinkMaster™ Tester Catalog # 62-200
P/N 62-200 http://www.idealindustries.com/
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Copyright © 2002-2012 WashGear, LLC 113
Consumables required when performing the installation:
RJ-45 connectors (2 required but usually more are needed due to cable test faults.)
0.100” width zip ties 4 1/16” length
CAT-5, CAT-5e or CAT-6, CAT-6e cable length dependant on site. DO NOT USE
CAT-3 STYLE CABLE.
Installation of the CardMate ACWM board
Start by powering down the Unitec WashSelectII using the Black On/Off switch above
the coin hopper.
Remove the coin hopper.
Remove the clear plastic shroud covering the Unitec CPU board.
Remove both ribbon cables from the Unitec CPU board
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Plug the ACWM board into the sockets from which you just removed the ribbon cables.
Reattach the ribbon cables to the ACWM board and connect the 50” serial cable.
Installation of the CardMate SR Card Reader Display Module
The SR Card Reader Display module will be installed using the existing credit card
reader cutouts in the door of the Unitec WashSelectII. If a credit card reader is not
currently present in the Unitec you will need to remove the rectangular aluminum
security plate from the 4 screws on the back side of the door under the coin acceptor and
cut the front graphic label to allow access through the door. You’ll also need to cut out
the holes for the screws and remove the existing screws from the door.
Hint: (if the screw turns when removing the nuts press on the screw from the front)
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Copyright © 2002-2012 WashGear, LLC 115
Place two #6 5/8” screws through the top two mounting holes in the security plate and
door so that the security plate is hanging on the top two mounting screws as pictured.
Holding the card reader with your right hand and the screw driver with your left, start the
top two mounting screws into the holes in the card reader that have triangle shaped
openings in the gasket around them.
Start the other two mounting screws in the same fashion.
After all four mounting screws are started then tighten them.
Connect and route the 72” serial cable as pictured below.
The CardMate SR Card Reader Display Module is now mounted to the door.
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Route the 2 serial cables alongside the existing cables inside the Unitec for connection to
the CardMate controller.
It is recommended that the CardMate controller be mounted using the using double lock
or the #6 studs in the upper left back wall of the auto cashier. Mount the controller closer
to the top of the cabinet so the lights inside the ports and the status LED are easily
visible.
Route the 2 serial cables to the any of the black ports on the bottom of the SE controller.
Route the Cat5 cable for communication between the controller and the switch in the
equipment room. This cable needs to plug into the SILVER port on the SE controller.
Plug in the 24V AC wall cube and route the cable to the controller. Plug this cable into
the black 4 pin connector on the back of the SE controller.
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Copyright © 2002-2012 WashGear, LLC 117
You should now have all 4 wires plugged into the back of the controller and their
locations should looks similar the photo below. (the flat cables may be replaced with
Cat-5 or Cat-6 if the factory cables are ever damaged)
Clean up all wiring, clip the ends of all zip-ties, place the clear cover over the Unitec
CPU board, re-install the coin hopper, and inspect the installation for any possible
problems.
Retighten the card reader mounting screws to accommodate for compression of the
gasket on the back of the SR reader module. Otherwise water will enter the card reader.
Turn power to the Unitec back on. You will see the ports and status light on the SE
controller become active.
Program the Unitec Auto cashier Metal Token value to be equal to the value of the Metal
Token you currently accept or the most expensive wash; which ever is less.
Disable upgrades in the Unitec Auto cashier programming.
Add the address and pricing in CardWorks See: Adding Terminals in CardWorks (Page
123) & ACW Price Configuration (Page 131)
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Copyright © 2002-2012 WashGear, LLC 118
Test all wash functions. You can verify the CardMate system is sensing each wash
selection by pressing a wash selection and then pressing refund. The display on the
system should cycle through PAY BY CARD SAME AS CASH when communicating
with CardWorks. When you press a wash selection the display will change too WASH
SELECTION DETECTED PLEASE SWIPE CARD OR DEPOSIT MONEY. If you
press refund the display should return to cycling through PAY BY CARD SAME AS
CASH. You can test each wash selection this way to insure that they are all being
detected by the CardMate system. Also check to see that the Unitec system is responding
to these actions by reading the display on the auto cashier. You can verify the system is
sensing credit cards without being charged by swiping a card and then pressing
“Change”. After a card swipe the display should say CARD SWIPE DETECTED
PLEASE SELECT WASH. If you press change before pressing any wash selections it
will abandon the transaction and your card will not be charged. The display should return
to cycling PAY BY CARD SAME AS CASH.
Check that the pricing displayed on the CardMate system matches what’s being displayed
on the auto cashier. If they do not match, change the wash pricing in CardWorks.
CardWorks Manual Version 3.0.0.46 (B31), Page 119 of 176
Copyright © 2002-2012 WashGear, LLC 119
CardWorks SoftWare
Logging in
1. You must be logged into CardWorks to access all menu options.
2. Type cardworks in lower case letters in the Password box and click OK.
3. The following window will appear. Click OK
4. You must assign a PCI compliant password to the default Admin account
before proceeding.
5. Click Update Password.
6. Click OK
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7. You’re now logged into CardWorks as the Administrator with a full menu on
the left.
User account overview
There are two types of user accounts in CardWorks each with specific privileges.
This is not meant to be an exhaustive list of privileges but rather to tool to provide
a context for deciding which type of account people in your organization should
be provided with.
Privileges Administrator Basic User
Change your own password X X
Keyed Processing X X
Print Receipts X X
Settle batches manually X X
Add administrator accounts X
Add basic user accounts X
Change any person’s password X
Disable any person’s account X
Disable your own account X
Change sensitive data in CardWorks X
View sensitive data in CardWorks X
Generate new encryption key X
Create backups X
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All user names and passwords are case sensitive. User names must be a minimum
of five characters long and passwords must be seven characters long. In addition,
passwords must contain at least one number. These username and password
requirements are mandated by the PCI council.
Adding Users
a. Select Add Users from the Tools menu at the top of the CardWorks
window.
3. Enter user name.
a. The user name will appear in log reports so it should identify the user
clearly.
b. Must be a minimum of 5 characters in length.
c. User name is case sensitive.
4. Select the type of user that the account will belong to.
5. Enter the password twice.
6. Click Add User
7. Click Close
8. This user may now log into CardWorks.
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Managing users
Changing passwords
a. Any password may be changed by an administrator including other
administrators.
b. Any administrator or user may change their own password at any time.
c. Click Tools> Manage Users
d. Select the user that requires a new password.
e. Either enter the desired password or have the user that the account will
belong to enter it in both password fields.
I. ANY PASSWORD ISSUED BY AN ADMINISTRATOR
SHOULD BE THOUGHT OF AS TEMPORARY AND
SHOULD BE CHANGE AFTER LOGGING IN FOR THE
FIRST TIME.
II. PASSWORDS ARE CASE SENSITIVE.
f. Click Update Password
g. Click Close
h. Log out of CardWorks
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Copyright © 2002-2012 WashGear, LLC 123
i. Have the user test their password. If it fails an administrative user must
modify the user’s password.
Disabling users
1. Any account may only be disabled by an administrator including other
administrators.
2. Administrators may disable their own account.
3. Basic users are prohibited from disabling their own account.
Managing Terminals
Adding Terminals in CardWorks
1. Get the address of the terminal you want to add. This is a combination of 6
numbers or letters (from A to F) and should be stamped on the Serial# tag inside
the CardMate terminal on self-serve terminals on the controller box for ACWs.
2. Login to the program. See: Logging in (Page 119)
3. Click Devices on the main menu.
4. Click on Manage Devices.
5. Click on Add
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6. Type the address into the Address box
7. Select the device type from the second box.
8. Enter the Device Number.
9. Click Save
10. Repeat steps 1-8 for all other terminals.
Replacing Terminals in CardWorks
1. This procedure is required any time the controller is changed in a CardMate
terminal.
2. Write down the address of the replacement controller before installing it. This is a
combination of 6 numbers or letters (from A to F) and should be stamped on the
Serial# tag on the controller.
3. Login to the program. See: Logging in (Page 119)
4. Click Devices on the main menu.
5. Click on Manage Devices
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6. Select the terminal that is being repaired and Click Modify
7. Click Edit device.
8. Delete the text in the address field.
9. Type the address of the new controller into the Address field.
10. Edit Device Number if necessary.
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11. Click Save.
12. Close the Manage Devices screen.
13. Verify that terminal is displaying “PAY BY CARD SAME AS CASH” screen
saver.
14. Test terminal.
Deleting a terminal
1. Login to the program. See: Logging in (Page 119)
2. Click Devices on the main menu.
3. Click on Manage Devices
4. Click on the machine which you wish to disable
5. Click the Delete button.
6. The terminal has been removed.
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Costs and Limits
1. Log in to the program. See: Logging in (Page 119)
2. Click Devices on the main menu.
3. Click on the Cost and Limit Editor button.
4. From this screen you can configure the ACW, Vacuum, and Wand bays pricing as
well as the “Low Balance Warning Point” setting.
a. Low balance warning point determines when the display on your
CardMate terminals will tell a Fleet or Pre-Paid customer ‘Funds Low”.
5. Select the device type or low balance warning that you would like to edit.
6. Set the pricing to match your cash price.
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a. Cost Per Minute = Minimum $ to start / Start up time in minutes
i. Example: $0.50 = $2.00 / 4 minutes
b. Maximum In Dollars = Max minutes x Cost Per Minute
i. Example: $10.00 = 20 minutes x $0.5000 Per Minute
3 minute start up 4 minute start up 5 minute start up
Cost Per Minute
Minimum in Dollars
Cost Per Minute
Minimum in Dollars
Cost Per Minute
Minimum in Dollars
$0.3333 $1.00 $0.2500 $1.00 $0.2000 $1.00
$0.4167 $1.25 $0.3125 $1.25 $0.2500 $1.25
$0.5000 $1.50 $0.3750 $1.50 $0.3000 $1.50
$0.5833 $1.75 $0.4375 $1.75 $0.3500 $1.75
$0.6667 $2.00 $0.5000 $2.00 $0.4000 $2.00
$0.7500 $2.25 $0.5625 $2.25 $0.4500 $2.25
$0.8333 $2.50 $0.6250 $2.50 $0.5000 $2.50
$0.9167 $2.75 $0.6875 $2.75 $0.5500 $2.75
$1.0000 $3.00 $0.7500 $3.00 $0.6000 $3.00
7. Click Save
8. Select another device type at the top to edit or click Close.
Low balance warning point
1. Select Low Balance Warning from the menu at the top.
2. Set amount for the Low Balance Warning Level.
a. Low balance warning point determines when the display on your
CardMate terminals will tell a Fleet or Pre-Paid customer ‘Funds Low”.
3. When you are done, press Save.
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4. If you are done with all editing, press Close. Changes should take affect within 2
minutes.
Timed Price Configuration
1. Select Vacuum, Wand, Super Bay etc… from the menu at the top.
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2. Input the Cost per Minute for the device type you are configuring.
3. Input the Minimum amount. The terminal cannot be shut off until this amount is
reached.
4. Input the Maximum amount. This is the amount at which the terminal will stop if
the stop button hasn’t been pressed before then. When you are done, press Save.
5. If you are done with all editing, click Close. Changes should take affect within 2
minutes.
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ACW Price Configuration
1. Select your type of automatic from the menu at the top.
2. Select a function/Wash to edit.
3. Enter the description with less than 20 characters including only letters, numbers
and spaces.
4. Enter the cost.
a. Don’t enter the $.
b. Do use decimals where appropriate.
5. When you are done with function 1, click Save and select another function to edit.
6. When you are done with all editing, click Close. Changes should take affect
within 2 minutes.
7. If the values being charged are reversed (IE they are charged $5 for the $8 wash
in the below example.) These values can be reversed by pricing all functions in
the opposite order, and reversing the Descriptions as well.
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Terminal Display
1. Login to the program. See: Logging in (Page 119)
2. Click Devices on the main menu.
3. Click the Screen Editing button.
4. Select the Display category you want to change. Descriptions of these screens are
listed below.
a. Wait for Green Light: This is displayed on the Hamilton ACW when there
is a wash loaded and a car in the bay. This can be set to any 2 lines with 20
letters.
b. Expired: This is shown when the Gift or Credit Card is expired. 3 lines are
configurable to tell the customer what to do in case their card is expired.
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c. Card Type Decline: Shown to the customer if they use a card type (i.e.
American express, Visa, Discover, Fleet or Gift) that is not accepted at
this location. 2 lines are configurable.
d. Charged: Shown when the customer is done a wash in the Wand and
Vacuum, and is shown when the customer is done loading a wash in the
Automatic. The last line is configurable.
e. Account inactive: Shown when a fleet customer’s account is deactivated. 3
lines are configurable.
f. Card inactive: Shown when a fleet customer’s card is deactivated. 3 lines
are configurable.
g. Gift Card Empty: Shown if a customer tries to use a gift card that is
empty. 3 lines configurable.
h. Not In System: Shown if the card cannot be found in the system. 3 lines
are configurable.
i. Out Of Service: Shown when there is an error state in the terminal. 2 lines
are configurable to tell the user whom to contact about it.
j. Time Restriction: Shown if a fleet card is used outside of its restricted
time range. 2 lines configurable.
5. Select display line to edit.
6. Enter up to 20 characters to be displayed.
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7. After you change any value, click Save. If you don’t save before selecting another
screen or line, the changes will be lost.
8. If you are done with all editing, click Save and Close. Changes should take affect
within 2 minutes.
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Reports
Program Reports
Unless you are having a problem with the system, it is unlikely that the program report
will be of any use. Here’s how to find it in case there is a problem.
1. Click Reports on the main menu.
2. Click the Program Reports button.
Financial Reports
Viewing Reports
1. Click Reports from the list on the main screen.
2. Select Financial Reports
3. Choose a report range; Single Day, Range of Dates, or All History
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4. If using Single Day or Range of Dates, select the date range you want the report
for by clicking the From, and To Date buttons.
5. If selecting a date, choose it from the calendar that appears when you click the
drop down arrow.
Usage Reports
Selecting Credit cards, Fleet, Gift or All Cards from the “Usage Reports Section” will
give you a report listing all transactions within the selected date range for the selected
card types.
You can also get an activity report on an individual card by clicking Activity Report in
the “Searchable reports” section and entering the last four digits of the card number.
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Credit Card Batches
To view the totals for credit cards by card type, select the date range and select Batches.
The batch values on this report should match with the batch values on the statement from
your bank.
To view the totals for credit card batches by bay type, select the date range and click
Batches by Type. The batch numbers on this report should match up with the batch
numbers on the statement from your bank.
Fleet Cards Reports
Fleet Statements are discussed in Monthly Statements (Page 155)
The Fleet Cards status report gives you a listing of all cards for all fleets, sorted by which
fleet they belong to. They include information such as name, function restriction, and
time restriction.
Gift Cards Reports
These are discussed in Gift Card Status Report (Page 166)
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Settings
Program Settings
1. Login to the program. See: Logging in (Page 119)
2. Click Settings on the main menu.
3. Click on the Program Settings button.
4. From here you can change the CardWorks Password and Daily Batch
settlement time.
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Card Processors
1. N/A
Auto Settle
Settle batch at a specific time: This typically should be enabled. It tells the system
to automatically settle all credit card transactions that have been authorized that
day at the time selected.
3. Change Password: Click the Change Password button to alter your password. It
will bring up another screen where you can set your new password.
a. First, enter the old password here. It is initially “cardworks” without the
quotes.
b. Next, enter the new password twice.
c. Re-enter the new password.
d. Last, click Save.
e. Password has been changed.
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Credit Card Settings
1. You will require a merchant account operating on the Vital/Visanet/TSYS
platform to process credit cards. If you have not opened a Vital/VisaNet/TSYS
merchant account for your car wash or have not requested an additional terminal
number from your current VisaNet merchant account provider please visit
http://www.washgear.com/creditcardsetup.cfm for instructions.
2. Login to the program. See: Logging in (Page 119)
3. Click Settings on the main menu.
4. Click on the Credit Card Settings button.
VisaNet Settings
These fields need to be filled in exactly as they appear in your merchant setup sheet. If
they use capitals on the sheet use capitals in this window etc.
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Card Type Acceptance
2. Log in to the program. See: Logging in (Page 119)
3. Click Settings on the main menu.
4. Click the Credit card settings button.
5. Click on the Accepted Cards button.
6. This screen has a list of all supported card types. To disable acceptance of a card
type, remove the check from the box next to its name. To accept a card type,
check the box next to that card type.
7. Click the Save button to save the changes made to this screen. Changes should
take affect within 2 minutes.
8. Click Cancel on the Credit card settings screen.
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Company Data
1. To set the name and address of your company:
2. Login to the program. See: Logging in (Page 119)
3. Click Settings on the main menu.
4. Click the Company Data button.
5. Put the Company name and address that you want to appear on your statements
and reports here.
6. Click on Save and Close to save these changes, or Undo to change back to the old
information.
7. To cancel the changes and return to the main menu, click Cancel.
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Credit Card Processing
Credit cards are authorized before any service is provided. Batches should be Settled only
once per day however.
Once the cards have been authorized and service has been provided, they will be
available to appear on the Financial Activity reports.
Printing a receipt
Any transaction that has been finalized can be accessed in order to generate a receipt.
1. To generate a receipt; first click Credit Cards on the main menu.
2. Click the Receipts button.
3. Select Finalized on the right side of the window and select the transaction you would
like to process.
4. To generate a receipt click Preview.
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1. To print the receipt, click the Print button in the top left corner of the receipt
window.
Processing a “Keyed-In” Transaction
This function is useful when the operator desires to accept a credit card to sell Pre-Paid
cards, tokens.
To process a keyed-in transaction; first click Credit Cards on the main menu.
1.Click Keyed Process button
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2. Select Credit Card, Fleet Card or Gift Card from the drop down menu.
3. Enter the card number, amount of the transaction, card expiration month and year if
credit card, your name (appears in reports) and a description of the transaction. (Oil
change, Tokens, Vac, Gift card, Fleet payment etc.)
3. Click Process Payment.
4. If the transaction is approved, a preview of the receipt will be displayed.
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6. To print the receipt, click the Print button in the top left corner of the receipt window.
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Batch Settlement
Settling a batch is simply confirming the amount of each transaction that’s been
authorized. These amounts will only change if refunds are issued on transactions, which
have not been settled.
1. To Settle a batch, click Credit Cards on the main menu.
2. Click on the Settle Batch button.
3. You don’t normally need to do this manually. By default, the system will settle
batches each day at the time you’ve set for Auto Settle provided the “Settle at
specific time” is enabled in Program Settings. See: Auto Settle (Page 139)
4. The program will tell you if the day end was successful or not.
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Bad Cards
To add or remove cards from the Blocked Cards list:
To view a listing of bad cards:
1. Login to the program. See: Logging in (Page 119)
2. Click the Blocked Cards on the main menu.
3. Click the Banned Cards button.
4. The card number, name, Amount of purchase, Process date, Wash date, and the
message the card was declined with will be shown on this screen.
5. To remove a card from this list, click on the card you want to remove and click
the Remove button.
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6. There are two ways to add cards to the banned card list.
a. Add a card based on the card number
b. Add a card based on the letters appearing in the name
7. To add cards to this list select Credit Card Number or Text In Name Field.
8. Click the “Add” Button
a. Card Number Block:
i. To perform a card number block, populate no less than the Card
Number field to block a given card. All other fields are optional
but it is recommended that you enter the amount and the Decline
code.
b. Text String Block
This feature is very powerful and should be used cautiously because any
card containing the entered text string will be blocked.
i. To perform a string block, populate ONLY the Name Field with the
text string that you would like to block.
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(Hint) Don’t use common strings like id, LLC, Inc, joe, wil,
joh, sh, or ch etc… unless you actually want to block cards
containing that text string.
ii. This is not case sensitive.
Refunding Cards
1. To refund a credit, fleet or gift card transaction:
2. Login to the program. See: Logging in (Page 119)
3. Click Credit Cards on the main menu.
4. Click on the Refund button.
5. Select the Month and year of the transaction.
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6. Select the transaction from the list.
7. The refund amount will default to the full amount.
8. If the transaction has not yet been settled:
a. To issue a full refund, enter the full card number without any spaces and
click “Process” without changing the amount.
b. To issue a partial refund, enter the full card number without any spaces,
enter the amount you would like to be refunded in the amount field and
Click Process.
9. If the transaction has been settled:
a. To issue a full refund, enter the full card number without any spaces and
click “Process” without changing the amount.
b. To issue a partial refund, enter the full card number without any spaces,
enter the amount you would like to be refunded in the amount field and
Click Process.
10. Acknowledge the confirmation window.
11. Click Close
Fleet & Pre-paid (Gift) Cards
CardWorks supports two types of proprietary cards for use in washing: fleet cards, and
prepaid cards. Many fleet cards can be tied to an individual company account. These will
generate a billing statement monthly, and have a shared limit, which you can set, through
the CardWorks interface. Payments can also be recorded in this interface.
Fleet cards can be restricted by time of day, Day of week, and allowed functions. See
Card Usage Restrictions (Page 155) for more details.
Prepaid cards have a defined value, which is depleted as the card is used. You can add
additional card value through the CardWorks interface.
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Fleet Cards
Adding New Accounts
1. Login to the program. See: Logging in (Page 119)
2. Click Fleet on the main menu.
3. Click on Manage Accounts
4. Click on the Add Account button
5. Enter the information for the account. Most fields are required.
6. Make sure that Account Active is checked.
7. Click Save
Managing Accounts
1. Login to the program. See: Logging in (Page 119)
2. Click Fleet on the main menu.
3. Click on Manage Accounts
4. Select the account you want to manage with the top drop down box, or browse to
find it using the right and left arrows on the bottom of the window.
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5. Once you have found the account you wish to edit, click the Edit Account button.
6. Enter the new values in the appropriate boxes.
7. Click Save to apply the changes.
Adding Cards to Fleet Accounts
Fleet account may consist of an unlimited number of Fleet Cards all posting to the
fleet balance, which is compared to the fleet limit to authorize the transaction
when a Fleet card is used.
1. Login to the program. See: Logging in (Page 119)
2. Click Fleet on the main menu.
3. Click the Manage Accounts button.
4. Use the Jump to Account drop down menu to find the proper Fleet account.
5. Once you have found the account, Click the Manage Cards button.
6. Click the Add Card button
7. Enter the first and last name data.
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8. Enter the card number. You can enter just the ending digits of the number, leaving
off any 0’s that may be at the front. If you are entering multiple cards, enter the
first card number here.
9. Select what times the cards will be valid.
10. Select the functions the card is allowed to use
11. If you are entering multiple cards, select the number from the Cards to Add
dropdown box.
12. Click Save when done..
Managing Cards
1. Login to the program. See: Logging in (Page 119)
2. Click Fleet on the main menu.
3. Click on Manage Accounts
4. Select the account you want to manage with the top drop down box, or browse to
find it using the right and left arrows on the bottom of the window
5. Click on the Manage Cards button
6. Use the drop down menu at the top of the window to find the card you want to
manage.
7. Click the Edit Card button to change the card attributes.
8. Click Save to apply the changes.
9. Click Close
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Card Usage Restrictions
You can restrict cards both by Date and Time. You can also specify which machines the
card has access to.
The time restrictions are set by day. A card can either be Invalid for a day, Valid for the
whole day, or restricted to one of two 9-hour shifts. The shifts are 8am-5pm, and 8pm-
5am.
The Function restrictions are by device type. You can allow or disallow Vacuum, Wand,
and Automatic and Super Bay use. To allow them to use these functions, put a checkbox
next to the device type. To disallow their use, remove the check box.
You can also disable a card to turn its use off for all devices. To disable the card, remove
the checkbox next to “Card Active”
Monthly Statements
Customizing monthly statements
1. Log in to the program. See: Logging in (Page 119)
2. Click Fleet on the main menu.
3. Click on the Fleet Statements button.
4. Click on the Statements Messages button
5. Enter the messages you would like to appear on the bottom of the statements.
6. Click on Save and Close.
Issuing monthly statements
1. Login to the program. See: Logging in (Page 119)
2. Click Fleet on the main menu.
3. Click on the Fleet Statements button
4. Select Range of Dates from the top box
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5. Select a start and end date for the statement in the Date Ranges section. These
default to the first and last of the previous month.
6. Click on the Due Date button to set the date that the statements are due to be paid.
7. To view an individual statement, click on the radio button next to “View on
Screen”, and then select a fleet from the dropdown list below this.
8. To print all the statements, Select the radio button next to “Print”, and then select
the statements you want to print from the list on the right. All inactive accounts
and internal accounts (Owner account 2001 and Employee account 2002) are
deselected by default.
9. Click on the View Statements or Print Statements button depending which option
is selected.
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Entering Fleet account payments
1. Login to the program. See: Logging in (Page 119)
2. Click Fleet on the main menu.
3. Click on Manage Payments button
4. Click on the Closing date field to enter the last closing date. (last day of previous
billing period). In other words, the last date for which statements have been
mailed.
5. Select the appropriate fleet from the dropdown list.
6. Select the payment type. Typically, you should use Payment Received.
7. Select cash, check or Credit. If check, enter the check number.
8. If the payment was not made today, select the appropriate date for the payment.
9. Enter the amount of the payment
10. Enter a payment description. (May in full) for example.
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11. To finish a cash or check payment, Click on Apply Payment.
12. To finish Credit card payment, Click on Enter Credit Card
13. Enter Credit card number, expiration month/year and employee name.
14. Click on Process Payment.
15. If the transaction is approved, a Card Approved message will appear. Click OK
16. A preview of the receipt will be displayed.
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5. To print the receipt, click the Print button in the top left corner of the receipt
window.
17. Once the receipt preview is closed the fleet account payment screen will be
displayed.
Notice the payment processed confirmation below the check number field.
18. Click on Close, or start a new payment by selecting another Fleet account from
the drop down menu.
18. You can get other reports from this screen, such as a payment report since the
closing date selected and a balance report as of the closing date selected.
Editing Fleet account payments
Any element of a Fleet payment may be edited or deleted in CardWorks unless the
payment was made using a credit card. If you happen to apply a payment to the wrong
account you must delete the payment and apply a new payment to the correct account.
1. Login to the program. See: Logging in (Page 119)
2. Click Fleet on the main menu.
3. Click on Manage Payments button
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4. Select the fleet account for which you would like to edit the payment from the
drop down menu at the top of the window.
5. Click on
6. Select the payment you would like to edit.
7. Make any required changes and click Update Payment.
8. Click Yes to confirm or No to cancel the edit.
9. As you can see the Amount has been changed to $99.12.
10. Click Close when done.
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Pre-paid Cards
Prepaid Gift cards are generally for sale in a machine. They can be charged up with
whatever amount you choose and can also be given out to local business for promotions
or to entice potential Fleet customers.
Adding Prepaid Cards
1. Login to the program. See: Logging in (Page 119)
2. Click Prepaid on the main menu.
3. Click on the Manage Cards button
4. Click on Add Card
5. Enter the card number. You can enter just the ending digits of the number, leaving
off any 0’s that may be at the front. If you are entering multiple cards, enter the
first card number here.
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6. Enter a Limit. This should be the value of the card.
7. If you wish for card to expire, set the expiration date now, otherwise check the
never expire box.
8. First and last name are both optional
9. Promotion field is used to track specific cards or groups of cards.
10. Select the number of consecutive cards to add with this information.
11. Click Save.
Manage Expirations
Changing expirations for prepaid cards consists of two activities which are both
accomplished in the Manage Gift Card Expirations window.
1. You must select the card numbers on which you would like to change the
expiration date. This is accomplished by selecting cards with higher or lower than
acertian card number or selecting a block of cards for example 2222 to 5555. This
would select card 2222, 5555 and all cards in between.
2. Now you must set the expiration parameter for the cards that you have selected.
You have the option of setting the expiration of all selected cards to the same date
or setting them to never expire.
3. Once you have selected the cards that you would like to change and selected a
desired expiration parameter, Click apply and the cards you selected will reflect
the change that you have made.
4. The gift cards expire on the last day of the following year by default. This can be
changed when you add the card. When the cards are used, their expiration date is
changed to 6 months after the first use, or the set expiration date, whichever is
sooner.
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The expiration date on the cards is shown to the user on the screen each time the card is
used in all machines except Unitecs.
Recharging Pre-paid Gift cards
1. To recharge a Pre-paid Gift Card, select Prepaid cards on the main menu and click
Manage Cards button.
2. Login to the program. See: Logging in (Page 119)
3. Click the Prepaid on the main menu.
4. Click on Manage Payments button
5. Select the appropriate card from the drop down list.
6. If the payment was not made today, select the appropriate date for the payment.
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7. Select the payment type. Typically, you should use Payment Received.
8. Select cash, check or Credit. If check, enter the check number.
9. Enter the amount of the payment
10. Enter a payment description
11. To finish a cash or check payment, Click on Apply Payment.
12. To finish Credit card payment, Click on Enter Credit Card
13. Enter Credit card number, expiration month/year and employee name.
14. Click on Process Payment.
This will initiate a call to the credit card processor so the phone line must be
available.
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15. If the transaction is approved, a Card Approved message will appear. Click OK
16. A preview of the receipt will be displayed.
6. To print the receipt, click the Print button in the top left corner of the receipt
window.
17. Once the receipt preview is closed the fleet account payment screen will be
displayed.
Notice the payment processed confirmation below the check number field.
18. Click on Close, or start a new payment by selecting another prepaid card number
form the drop down menu
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Gift Card Status Report
1. Click Reports on the main menu.
2. Click on Financial Reports.
3. Select Gift Cards under status reports.
4. This report is a listing of all gift cards. It displays the card number, expiration
date, most recent date used, amount purchased, and the value remaining on the
card.
Multiple Bays
Gift cards can only be used in a single bay at the same time. If the customer attempts to
use it in a second bay while the first is still active, it will warn them that the card is
currently in use.
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Troubleshooting
Communication with CardMate terminals
Communication between CardWorks and the CardMate terminal must be established in
order for equipment activation or further troubleshooting to take place.
Below is a diagram of each link in the communication chain between the computer and
any CardMate terminals:
Refer to the Quickstart Checklist at the front of the manual or the troubleshooting section
for your CardMate terminal to diagnose communication problems with any of the items
in the communication chain illustrated above.
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CardMate Terminals
DISPLAY CONDITION VERIFY SOLUTIONS
Searching for server Never configured or Out of Service
Searching for server Never configured or Out of Service
CardWorks is running Start CardWorks
Install CardWorks if not already done
Network card on PC is set to address 10.0.0.1
Set the network card to "Use the following address"
Set address 10.0.0.1 and subnet mask 255.0.0.0
Network switch has power
Plug in each end of the network switch power adapter
Replace Network switch
Test CAT-5 cable between CardMate and network switch
Recrimp RJ-45 connectors and retest
Replace CAT-5 cable
Test CAT-5 from PC to network switch
Recrimp RJ-45 connectors and retest
Replace CAT-5 cable
Terminal not in system
Terminal not in system
Verify the address of the terminal has been correctly entered into CardWorks
Modify the address of the terminal in CardWorks
Verify Ethernet circuit board has the same address as the address tag on the terminal
If not, modify label with correct address.
Modify the address of the terminal in CardWorks
Machine is already on
Machine is already on
The bay's timed output circuit isn't on due to cash, coin or test switch.
Turn off test switch or if being activated by coin reset timer.
CardMate controller polarity is flip flopped
CardMate Black wire is connected to 24vac Hot and White wire is connected to 24vac Neu
Connect power wires correctly.
Charged ($Minimum)
Credit Card activated wash stops for no reason.
Power may have been interrupted
Unplug power for 10 seconds and test with a credit card.
Problem goes away if the stop button is unplugged
Replace stop button
Problem remains when stop button is unplugged
Contact your distributor or WashGear to determine which circuit board needs replaced.
Charged $0.00 Owner/Employee fleet cards won't start the bay.
Power may have been interrupted
Unplug power seconds and test an Owner/Employee fleet card transaction.
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Problem goes away if the stop button is unplugged
Replace stop button
Problem remains when stop button is unplugged
Contact your distributor or WashGear to determine which circuit board needs to be replaced.
Water isn't present in CardMate enclosure
Seal any holes where water may enter enclosure
Contact your distributor or WashGear to determine which controller circuit board needs to be replaced.
Keeps timing up. Card is being charged but bay won't start.
Disconnect the CardMate Black/White wire. After a valid card swipe which will turn the reader light purple, test voltage between the Black/White wire and Neutral. Does test indicate 24vac?
"If controller polarity has already been tested, controller is damaged and in need of repair."
Black/White wire is attached to the circuit that feeds #11 & or #21 on the rotary switch
Move Black/White wire to appropriate terminal in coin box.
Bay will still activate with coins
Remedy coin activation problem first.
8 pin connector is plugged into controller.
Plug in 8 pin connector
Keeps timing up. Bay won't stop Bottom line doesn't display "Will stop at minimum"
Wait for minimum amount to be reached before testing the stop button.
Unplug power for 10 seconds and retest in case there was a power interruption.
Replace stop button
Button circuit hasn't been damaged
Replace stop button
Button circuit is plugged in
Plug in button circuit
Please Insert Card. PAY BY CARD SAME AS CASH
Card reader won't read cards
Nothing other than the welcome message is being displayed after a valid card swipe.
If message other than default is being displayed, change appropriate setting in CardWorks.
If default message, card is not being read.
Connector on card reader has not been broken
Card Reader may need to be replaced.
Harness from card reader to controller circuit isn't damaged
Replace harness
Water isn't present in CardMate enclosure
Seal any holes where water may enter enclosure
Contact your distributor or WashGear to determine which controller circuit board needs to be replaced.
CardWorks Manual Version 3.0.0.46 (B31), Page 170 of 176
Copyright © 2002-2012 WashGear, LLC 170
There isn't debris in the card reader preventing cards from being fully inserted
Remove debris and retest
CardMateSE/AE Terminal
READER
COLOR CONDITION SOLUTION
Blinking Red Communication Problem.
Refer to the status indicator on the controller to determine which condition exists. If controller is green, damage to the reader and or controller has occurred.
Solid Green Ready to use
Solid Purple In use
Solid Red Will stop at minimum
CONTROLLER
Red Searching for server Verify CardWorks is running, network card on PC is set to address 10.0.0.1, Make sure network switch has power, set WashServerNET.exe as an exception in Windows firewall, and any other firewalls such as Norton and McAfee, Test CAT-5 cable, Test CAT-5 from PC to network switch, make sure no Cat-5 cables are plugged into the uplink port on the switch.
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Copyright © 2002-2012 WashGear, LLC 171
Yellow Terminal not in system Verify the address of the terminal has been correctly entered into CardWorks, Verify Ethernet circuit board has the same address as the address tag on the terminal.
Green Ready to use
CardMateSE Troubleshooting
SYMPTOMS CONDITION TEST TO PROVE CONDITION SOLUTION
Timer doesn't start/stop some or all of the time
Dixmor timer may have the wrong communication hardware installed
Contact Dixmor for proper inspection procedure. Optocoupler and resistor must be compatible.
Contact Dixmor (888) 234-9667 (303) 794-1387
"Failure to start" scrolls across timer when an allowed card type is swiped"
Damaged CardMate inhibit input
Does card reader ignore valid card swipes if you connect CardMate Red/Black to 24vac hot
If not, controller is damaged and in need of repair
Bay pump chatters for a few seconds when valid card is swiped.
Timer needs firmware changed
Cycle Dixmor power to get firmware version.
Contact Dixmor (888) 234-9667 (303) 794-1387
Bay stops unexpectedly Damaged card reader stop button
Symptom is sufficient test Card reader is damaged and in need of repair.
Bay stops when button is pressed but timer keeps running
Dixmor timer may have the wrong communication hardware installed
Contact Dixmor for proper inspection procedure. Optocoupler and resistor must be compatible.
Contact Dixmor (888) 234-9667 (303) 794-1387
Card Reader has ice present Card reader heater fuse blown
Test 24vdc fuse for continuity. Replace 24vdc fuse
Card Reader has ice present Damaged card reader heater Test at factory Card reader may be damaged and in need of repair.
Card Reader has ice present or card reader warmer than expected
Damaged card reader temperature sensor
Test at factory Card reader may be damaged and in need of repair.
Card Reader has ice present, but everything else OK
Damaged card reader port on controller
Test 24vdc fuse for continuity. "If fuse and cable test good, card reader is damaged and in need of repair"
Card reader indicator color doesn't match legend
Damaged card reader indicator light
Symptom is sufficient test Card reader is damaged and in need of repair.
Card reader indicator flashes Red even though controller indicator is green
Faulty card reader cable Does a cable known to be good work fine in it's place?
Replace cable between card reader and controller.
Card reader indicator flashes Red even though controller indicator is green
Damaged card reader port on controller
Test for faulty card reader cable "If cable test good, Card reader is damaged and in need of repair."
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Copyright © 2002-2012 WashGear, LLC 172
Card Reader indicator starts blinking red even though controller indicator is solid green.
Damaged power regulator circuit on controller.
Does rotating the rotary switch during a card activated wash cause the card reader indicator to flash?
"If so, contact WashGear (970) 241-7780"
Card Reader indicator starts blinking red when certain functions are selected on the rotary switch.
Damaged power regulator circuit on controller.
Does rotating the rotary switch during a card activated wash cause the card reader indicator to start blinking Red?
"If so, contact WashGear (970) 241-7780"
Card reader indicator stays purple after repeated button pressed
Damaged card reader stop button
Symptom is sufficient test Card reader is damaged and in need of repair.
Card reader indicator will switch from Green to Blue then to Purple for approximately 10 seconds then back to Green when an allowed card type is swiped
SerialMate port fuse blown on controller
Test SerialMate port fuse for continuity. "If fail, replace fuse"
Card reader indicator will switch from Green to Blue then to Purple for approximately 10 seconds then back to Green when an allowed card type is swiped but timer never reacts
Faulty cable between SerialMate and timer
Does a cable known to be good work fine in it's place?
Replace cable between SerialMate and timer.
Card reader indicator will switch from Green to Blue then to Purple when an allowed card type is swiped and not turn red or green until maximum is reached or stop button is pressed, but bay will not activate.
Faulty cable between Controller and SerialMate
Does a cable known to be good work fine in it's place?
Replace cable between Controller and SerialMate.
Card reader indicator won't light
Card reader port fuse blown Does controller's card reader port light remain out with nothing plugged into it after power to controller has been removed for 10 seconds?
Replace Card Reader port fuse
Faulty card reader cable Does a cable known to be good work fine in it's place?
Replace cable between card reader and controller.
Damaged card reader indicator light
Symptom is sufficient test Card reader is damaged and in need of repair.
Damaged card reader port on controller
If you plug the card reader cable into another port on the controller does the card reader indicator light Green?
Test card reader fuse in controller
Card reader port light on controller is out
Card reader port fuse blown Test Card Reader port fuse for continuity.
Replace Card Reader port fuse
Card reader won't read cards Reader is reading cards correctly.
After installing most current firmware, swipe a valid card. Does the reader indicator light flash blue?
Card reader is being inhibited by a timed output, timer communication isn't working or software is blocking use of the card based on type or decline status.
Card reader port fuse blown Test Card Reader port fuse for continuity.
Replace Card Reader port fuse
CardMate inhibit input (Red/Black wire) terminated incorrectly
Is CardMate Red/Black wire terminated to timer's timed output circuit?
Correct the termination point of Red/Black wire.
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CardMate inhibit input terminated incorrectly
Is CardMate Red/Black wire terminated to timer's timed output circuit?
"If yes, test read head and test for timer output leaking current"
Damaged card reader head Disconnect the SerialMate and CardMate Red/Black wire and remove controller power for 10 seconds. Does card reader ignore all card swipes?
"If so, card reader is damaged and in need of repair."
Card reader won't read cards all or most of the time.
Timer output leaking current causing CardMate controller to inhibit card reader
Disconnect the SerialMate and CardMate Red/Black wire and remove controller power for 10 seconds. Does card reader indicator switch from Green to Purple when an allowed card type is swiped and not turn red or green until maximum is reached or stop button
Place a 24vac relay between timer and CardMate controller
Reader is reading cards correctly.
After installing most current firmware, swipe a valid card. Does the reader indicator light flash blue?
Card reader is being inhibited by a timed output, timer communication isn't working or software is blocking use of the card based on type or decline status.
Card reader won't read cards and "Failure to start" scrolls across timer when an allowed card type is swiped
CardMate inhibit input terminated incorrectly
Is CardMate Red/Black wire terminated to timer's timed output circuit?
"If yes, test bay activation with coins. Timer may be damaged. Solve coin activation problem before proceeding with CardMate troubleshooting."
Symptoms not listed above CardMate may need firmware updated
Contact WashGear for current test procedure. (970) 241-7780
"If so, contact your distributor or WashGear (970) 241-7780"
Terminal with no SerialMate will switch card reader indicator from green to Blue to purple when an allowed card type is swiped but machine won't start
Reader is reading cards correctly.
After installing most current firmware, swipe a valid card. Does the reader indicator light flash blue?
Card reader is being inhibited by a timed output or software is blocking use of the card based on type or decline status.
CardMate timed output (Black/White wire) terminated incorrectly
Is CardMate Black/White wire terminated to timer's timed output circuit?
Terminate Black/White wire to timer's timed output circuit.
Controller polarity is flip flopped
Does CardMate Black/White have 24vac neu when card reader indicator light is purple
Switch CardMate Black wire with CardMate White wire
Controller polarity is flip flopped
If you switch CardMate Black wire with CardMate White wire will it activate using an allowed card type?
"If so, test solved problem."
Damaged CardMate timed output (CardMates equipped with a SerialMate should not have Black/White wire terminated)
Does CardMate Red/Black wire have 24v hot while light on reader is purple?
"If controller polarity has already been tested, controller is damaged and in need of repair."
Timed output requires 110vac to activate
"When activated with coin, does timed output have 110vac hot or neu?"
Contact WashGear for assistance
Timer does not react to card swipes even though cables and port have been verified.
Reader is reading cards correctly.
After installing most current firmware, swipe a valid card. Does the reader indicator light flash blue?
Card reader is being inhibited by a timed output, timer communication isn't working or software is blocking use of the card based on type or decline status.
CardWorks Manual Version 3.0.0.46 (B31), Page 174 of 176
Copyright © 2002-2012 WashGear, LLC 174
Damaged SerialMate Swipe an allowed card type. Does timer start timing up at all?
"If cables and port test good, replace SerialMate"
Damaged SerialMate port on controller
Disconnect power from controller and connect the card reader to the SerialMate port. Restore controller power. Does Card reader light green?
"If not, controller is damaged and in need of repair"
Timer doesn't start/stop some or all of the time
CardMate timed output terminated incorrectly (CardMates equipped with a SerialMate should not have Black/White wire terminated)
Is CardMate Black/White wire terminated to anything?
Disconnect Black/White wire if CardMate is equipped with a SerialMate
Timer doesn't start/stop some or all of the time
Dixmor timer may have the wrong communication hardware installed
Contact Dixmor for proper inspection procedure. Optocoupler and resistor must be compatible.
Contact Dixmor (888) 234-9667 (303) 794-1387
Credit Card error and Decline Codes
Pressing (CTRL+E) while logged into CardWorks will display the results last five credit
card authorization attempts.
Decline Codes Definition
0 (any) Approved and completed.
1 "CALL" Refer to issuer.
2 "CALL" Refer to issuer - Special condition.
3 "TERM ID ERROR" Invalid merchant ID.
4 "HOLD-CALL" or "PICK-UP CARD" Pick up card.
5 "DECLINE" Do not honor.
6 "ERROR xxxx" General error.
7 "HOLD-CALL" or "PICK-UP CARD" Pick up card - Special condition.
8 Approval Honor MasterCard with ID
10 Partial Approval Partial approval for the authorized amount returned in Group III version 022
11 Approval VIP approval
12 "INVALID TRANS" Invalid transaction.
13 "AMOUNT ERROR" Invalid amount.
13 "AMT ERROR" Invalid amount
14 "CARD NO. ERROR" Invalid card number.
15 "NO SUCH ISSUER" No such issuer.
19 "RE ENTER" Bad currency, country, zip code, or City or Punctuation in Co. name
21 "NO ACTION TAKEN" Unable to back out transaction.
28 "NO REPLY" Processor is temporarily unavailable.
39 "NO CREDIT ACCT" No credit account.
41 "HOLD-CALL" or "PICK-UP CARD" Pick up card - Lost.
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43 "HOLD-CALL" or "PICK-UP CARD" Pick up card - Stolen.
51 "DECLINE" Insufficient funds.
52 "NO CHECK ACCOUNT" No checking account.
53 "NO SAVE ACCOUNT" No savings account.
54 "EXPIRED CARD" Expired card.
55 "WRONG PIN" Incorrect PIN.
57 "SERV NOT ALLOWED" Transaction not permitted - Card.
58 "SERV NOT ALLOWED" Transaction not permitted - Terminal.
61 "DECLINE" Exceeds withdrawal limit.
62 "DECLINE" Invalid service code, restricted.
63 "SEC VIOLATION" Security violation.
65 "DECLINE" Activity limit exceeded.
76 "NO ACTION TAKEN" Unable to locate, no match.
77 "NO ACTION TAKEN" Inconsistent data, rev. or repeat.
78 "NO ACCOUNT" No account.
79 "ALREADY REVERSED" Already reversed at switch.
80 "DATE ERROR" Invalid date.
81 "ENCRYPTION ERROR" Cryptographic error.
85 (any) No reason to decline.
91 "NO REPLY" Issuer or switch unavailable.
92 "INVALID ROUTING" Destination not found.
93 "DECLINE" Violation, cannot complete.
94 Duplicate Trans Unable to locate, no match
96 "SYSTEM ERROR" System malfunction at the processor.
EA "ACCT LENGTH ERR" Verification Error.
EB "CHECK DIGIT ERR" Verification error.
EC "CID FORMAT ERROR" Verification error.
N4 "DECLINE" Exceeds issuer withdrawal limit.
201 Timeout Confirm no cables are connecting the 10.0.0.1 network and the internet network - Repair PC
504 Luhn fail. Invalid card number
506 Card is expired Credit card is expired
595 Bad MerchntBankId (BIN) or Host Disconnect Indicates a discrepancy between merchant account setting/s & merchant account
700 System error Confirm no cables are connecting the 10.0.0.1 network and the internet network - Repair PC
11004 System error No internet available - Test by running a Google search - Contact internet provider for support
11053 System error Confirm no cables are connecting the 10.0.0.1 network and the internet network - Repair PC
FAILURE_CV Merchant account isn't set up for this card type
Invalid Key Encryption key has expired or been damaged. Click Tools>Generate New Key>Generate Key
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Batch Settlement error codes
Settling Credit Cards
Event log message Description Solution
201 Timeout Connection took too long to establish
Confirm no cables are connecting the 10.0.0.1 network and the internet network - Repair PC
506 Card expired. Card won't be charged because it is expired
No solution
522 Host disconnected. Retry Settle Batch manually
523 No response from host.
Retry Settle Batch manually
527 Duplicate Batch Batch Number matches 1 of the last 5 submitted
Turn off Auto Settle immediately - Contact WashGear
527 Rejected Batch Merchant provider rejected the batch
Contact WashGear - Too numerous to list
595 Bad MerchntBankId (BIN) or Host Disconnect
Indicates a discrepancy between merchant account setting/s & merchant account
Correct discrepancy between merchant account setting/s & merchant account
700 System error Winsock error Confirm no cables are connecting the 10.0.0.1 network and the internet network - Repair PC
11004 System error No internet available - Test by running a Google search
No internet available - Test by running a Google search - Contact internet provider for support
11053 System error Winsock error Confirm no cables are connecting the 10.0.0.1 network and the internet network - Repair PC
Invalid Key Click Tools>Generate New Key>Generate Key