Touch card below.

Please wait. Your payment is processing. Don’t touch again.

Proceed.

Your transit value balance is below $10.00. Proceed.

Your pass is expiring in less than three days. Proceed.

Your card wasn’t read or charged. Please touch it again.

There is a negative balance on the account and no valid pass.orThere is a valid pass but account has a balance of at least –$10.00orCard is reported lost or stolen.

You touched your card more than once and it wasn’t charged a second time.orYou tried to utilize multi-ride but didn’t tell the bus driver. (Up to seven rides within five minutes are allowed if account isn’t negative. Alert bus driver first.)

Your Ventra Card/Ticket or bankcard has reached its expiration date. You were not charged.

You have an unusual issue with your card/ticket. You must call 1.877.NOW.VENTRA or visit the Ventra Customer Service Center.

You are using your Card to pay for someone eligible for a reduced fare. (children ages 7-11, seniors, etc.)

On trains, tell the attendant that you need pay a reduced fare and they’ll touch their card to make this screen appear.

On buses, tell the driver that you need to pay a reduced fare and they’ll hit a button to make this screen appear.

You’re paying for a multi-ride on a bus.

1) Touch your card and the screen says “Go.”2) Tell the driver you want to pay for someone’s ride, and driver will hit “multi-ride” button to bring up this screen. You can pay for up to seven riders within five minutes.

Card Reader Screens