Global Mining, Oil and Gas
Connecting the natural resources industries for a better future
BT Global ServicesFebruary 2014
We help you make the connections you need to succeed
We provide the networked IT services to connect the mining, oil and gas industries to a better future.
All the super-majors, many nationals, service companies, integrated petrochemical manufacturers and mining multinationals rely on our services.
We help them manage risk, exploit scarce reserves and skills, and work more efficiently, productively and safely.
We connect exploration trucks, deep sea platforms, mines, refineries, storage facilities, call centres, commodity trading desks, service stations and offices.
We make secure connections globally and locally in over 170 countries.
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We connect you with solutions to the issues you face
Because…
Economic power-bases are shifting, geo-political risk and uncertainty are growing
Once-marginal geographies and technologies are now viable
Individuals have the power to like or vilify your brand instantly and globally
Skills and talent are in short supply
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You need to…
Connect people, systems and information with each other wherever they are needed
Transfer information across systemic, geographical & organisational boundaries
Meet the multi-channel contact preferences of today’s customers
Attract and retain people by letting them work where and how they want
Exploration Extraction & production
Refining & processing Distribution Marketing Commodity
Trading Retailing Offices
How these forces affect the whole mining, oil and gas value chain
Specialist service companies
Improve strike rate
Connect in remote areas
Move seismic data fast
Connect with remote geoscientists
Recover resources efficiently
Achieve uninterrupted production
Monitor assets remotely
Maximise asset utilisation
Operate more efficiently
Reduce HSE incidents
Remain physically and digitally secure
Extend supply chain visibility
Optimise utilisation of storage facilities
Manage the warehouse
Track consignments and assets
Communicate seamlessly with third party logistics providers
Offer superior customer service
Serve the multi-channel customer
Save cost through self- service
Manage trade orders and payments
Connect with the market
Access market information services
Execute trades at ultra-high speed
Process payments and settle efficiently
Remain compliant
Maximise service station sales
Maximise online trade sales
Process transactions efficiently
Manage customer relationships and loyalty
Operate service station stores efficiently
Connect offices worldwide
Connect within office and campus
Support unified comms
Optimise workspace
Save office space costs
Save energy
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The networked IT services you need to succeed in every area
Connectivity
Satellite
Radio
Wi-fi
Mobile
Data transfer
Global WAN
Data centre
Cloud computing
Field force tracking
Telemetry
Asset monitoring
Process control comms
Telemetry
Secure integration of IT and operating technologies
Cyber security
Physical security
Inventory management
Warehouse management
Transport-asset tracking
Logistics
Field force automation
International inbound call routing
Global virtualised customer contact
Multi-channel customer management systems
Messaging, email and collaboration
Online order and payment processing
Connectionwith energy and commodity market s
Access to information services and trading venues
Post-trade settlement and payment processing services
Point of Sale
E-commerce
Digital signage
Footfall analytics
Inventory management
Store-staff mobility
Store wi-fi
eLearning
CCTV
CRM and loyalty
Managed payments
WAN
LAN
IP telephony
Unified comms
Enterprise social media
Workspace optimisation
Energy saving technology
Bring your own device (BYOD)
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Exploration Extraction & production
Refining & processing Distribution Marketing Trading Retailing Offices
Underpinned by
Global WAN LAN Telephony Radio Satellite Security Conferencing Data centre
Exploration
How we support one particular super-major’s exploration activities:
– We provide our own WAN in their home country and– Manage their NNI (network-to-network integration) in rest of world– We connect their remote exploration teams by satellite– Radio networks on platforms– Telemetry and emergency communications network
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Connectivity, computing and communications for remote teams on land or sea
We can connect your exploration teams by satellite
We’ll supply and manage your rugged field devices
We’ll give your people secure remote systems access
We’ll support your temporary activities with cloud infrastructure
We’ll give you cost-effective roaming access by mobile
Extraction and production
“BT has helped us bring together our remote operations so we can truly leverage our global scale.”
Mike Bowden, Group Chief Information Officer, Anglo American
Our services enable Anglo American and Kinross to maximise asset productivity, optimise infrastructure uptime and reduce extraction costs
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We help reduce production costs for global mining, oil and gas companies
Robust, flexible, scalable infrastructure around the world
Connecting oil and gas service companies with their clients
Environmentally-friendly data centres in all regions
Safeguard people & assets with field force tracking & telemetry
Refining and processing
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Our IT standardisation and security mean uninterrupted processing for BASF
“…consistent standards and reliable service delivery on a global scale… BT kept convincing us with innovative solutions and the high level of commitment of their employees.”
Fareed Mohammed, CTO, BASF
BT connects all BASF 650 sites worldwide, provides 400 LANs and IP telephony for 50 sites. We manage all their ICT standards and processes, giving global standardisation and allowing for the rapid integration of corporate acquisitions.
IT security is now an agent of operational productivity
We have a full range of world-class cyber security services
Physical security and business continuity services
Visibility of your security threats with Assure Analytics
Distribution
“We chose BT because it is a well-established and financially stable company that could offer us leading technology with global reach. BT has also shown a strong commitment to China and we have been impressed with its people, its collaborative approach,
and the technology innovation around its 21st Century Network.”Xiuping Wang, General Manager of Enterprise Strategy Planning, China Shipping
China Shipping, operates a significant oil and LNG tanker fleet. They chose a BT IP Connect network to connect 37 sites across Asia Pacific and the Americas, giving them with 6 times the bandwidth for 20% less cost than their old network.
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BT enables you to see where everything is, and so work as efficiently as possible
‘Trace’ inventory and assets throughout the distribution network
Field force automation services streamline distribution operations
Specialist logistics applications and the underlying infrastructure
Pacific Rubiales (Columbia) communications network
Marketing
Cloud-based Contact Centre Service Provider of the Year 2013 Frost & Sullivan Asia Pacific ICT Awards
We provide international inbound call routing and cloud contact services to one un-named super-major. The solution supports 1500 agents at nine sites worldwide, helping them to keep their customers loyal.
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Complete customer management technology that delivers superior service
End-to-end customer relationship management solutions
International inbound call routing from 170 countries
Cloud-based and on-site contact centres by all major vendors
Self-service, call recording and queue-management platforms
Energy and commodity trading
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Connect securely to the market and trade efficiently and compliantly
A third of the world’s trading floors use BT technology
Market access, trading turrets, messaging, payment & settlement
BT Radianz is the largest trading community in the world
Top 10 global exchanges and top 50 broker dealers use BT
Australia’s Financial and Energy Exchangeuses BT as its cloud connectivity provider
Singapore ExchangeSGX links Chicago and London to Asia using BT
NYSE EuronextBT technology underpins vibrant vision for trading floor transformation
Retailing
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Maximise retail sales by making your service stations more efficient
Full range of specialist IT services for retailers
Network, tills, digital signs and CCTV
Inventory management and in-store wi-fi
Payment processing services, loyalty schemes and CRM
BT’s services for retailers can help you maximise service station sales, process transactions quickly, operate your shops efficiently and increase customer loyalty
Visa Europechoose BT to help process €2 million of payments every minute
Office workers
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Attract and retain scarce skills by letting people work where and how they want
Optimise your workplace and people-management practices
Install the global infrastructure to enable hyper-productivity
Exploit the power of unified communications and collaboration
Embrace the trend of bringing your own device - securely
Transform office working – slash your office costs and boost your people’s productivity
As leaders in this field, BT have proven that we can deliver:• 25-40% lower office space costs • 10-20% increase in knowledge-worker productivity • 20% better skills retention
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Our unique role: communications integrators
Global network capabilities
Leading scope of services
What makes BT the only real choice
BT has helped us bring together our remote operations so we can truly leverage our global scale and reapply best practice from wherever it is created to wherever it is needed.
Mike Bowden, Group Chief Information Officer and Head of Shared Services, Anglo American
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bt.com/miningoilandgas
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