IMPORTANT:Need to close auto tickets from OCC under our global queue-- G.AAPODFTS.

Here are the formats in closing tickets:

Area: ApplicationSub-Area: DuplicateProblem Type: Duplicate

Service Impact: no impactAffected CI: SAP-APO-BP-DRPService: GLOBAL APO DISTRIBUTION REQUIREMENTS PLANNING

Why not CWT: Deferred TicketClosure Code: Deleted

Solution field:(copy and paste below in solution field)

Deleted (Y/N): Y, no errors were foundDuplicate (Y/N): NDowngraded (Y/N): NRelated to PR (Optional):Related to CR (Optional): NRootcause (Optional): NBackground:Solution: No errors were found

Example:

Then click save followed by close . Kung may ngprompt na window na do you really want to close this . YES lang.