IMPORTANT: Need to close auto tickets from OCC under our global queue-- G.AAPODFTS. Here are the formats in closing tickets: Area: Application Sub-Area: Duplicate Problem Type: Duplicate Service Impact: no impact Affected CI: SAP-APO-BP-DRP Service: GLOBAL APO DISTRIBUTION REQUIREMENTS PLANNING Why not CWT: Deferred Ticket Closure Code: Deleted Solution field: (copy and paste below in solution field) Deleted (Y/N): Y, no errors were found Duplicate (Y/N): N Downgraded (Y/N): N Related to PR (Optional): Related to CR (Optional): N Rootcause (Optional): N Background: Solution: No errors were found Example:
Service Impact: no impactAffected CI: SAP-APO-BP-DRPService:
GLOBAL APO DISTRIBUTION REQUIREMENTS PLANNING
Why not CWT: Deferred TicketClosure Code: Deleted
Solution field:(copy and paste below in solution field)
Deleted (Y/N): Y, no errors were foundDuplicate (Y/N):
NDowngraded (Y/N): NRelated to PR (Optional):Related to CR
(Optional): NRootcause (Optional): NBackground:Solution: No errors
were found
Example:
Then click save followed by close . Kung may ngprompt na window
na do you really want to close this . YES lang.
