"Airport Ground Transportation of the Future“
AGTA Fall Conference
Steve GrubbsPHX Sky Harbor International AirportDeputy Director – OperationsSeptember 15, 2014
Why Do We Regulate GT Providers?
To Provide a Safe, Efficient, & Friendly Passenger Environment– Passenger Choices
• Reservation based• On demand• Transportation Network Companies
– Providing safe, insured commercial vehicles & drivers• Taxi• Shared Ride Vans• Luxury
Future Improvements in Ground Transportation - Customer Service
Delivery1. Technology– Keeping pace
2. Sustainability– Financial– Environmental
3. Cost Efficiency– Operating costs– Cost recovery fees
• Automated Vehicle Identification System:– Dispatching Taxis– Permitting all GT vehicles– Issuing Driver Identification Cards
• Web based applications– Reports
• Expiration of documents• Trip Counts
– Integrating with other systems• OSP – Security credentials
Technology
Technology
• Automated Vehicle Identification System:– Use of handhelds
• Improved dispatching capabilities– Ability to see activity at all curbs
• Develop integration of handhelds to permit system:– Enforcement staff to check permits and IDs – Remotely document quarterly inspections
• Signage– Use of Dynamic signage at curb– Use of interactive directives to promote GT & enhance
wayfinding
Technology• Transportation Network Companies (TNC’s)– Arizona HB 2262– Vetoed by Governor Brewer on April 25th, 2014
“Customer safety must not be sacrificed for the sake of innovation”
– If passed would have changed the definition of when commercial insurance applies to TNC’s
– No substantive change for PHX Sky Harbor GT providers• Contracts – Closed system• Permits – Semi-closed system
Technology• Transportation Network Companies– Choice of passengers• Mobile app convenience
– Geo Fenced Airport• 24th St to 44th St; Washington to south border
– 2 hold lots: west side of airport for T2 & T3, north east side of airport for T4
– Vehicles are commercially plated and insured• Uber SUV• Uber Black
Technology
• Transportation Network Companies– City of Phoenix• Working on interim agreement with Uber• Task Force working on City Ordinance
– Must Operate in Pre Arranged Category• Airport Permit and Fee• Commercial Insurance• Driver background check and vehicle inspection
Sustainability
• PHX Sky Train– LEED Certified– Connection to Light Rail & Valley Metro Busing– Bike lockers available at 44th St Station– Early Bag Check• 44th St Station, East Economy & Rental Car Center
– Boarding Pass Kiosks
Sustainability
• Alternative Fuel Requirements • Using OBD-II device to monitor flex fuel vehicles
• Maintain requirements for ADA accessible vehicles in fleet
Sustainability44th Street Transportation Hold Lot (North East)
Repurposing developed sites
44th St Hold lot (prior bus
center)
Cost Efficiency
• Move towards cost recovery for Ground Transportation Program– Trip fees for all categories
• Currently contracted companies only
• Using Technology to reduce costs– Duplication of data entry– Integration of programs to avoid duplication of effort– Maintenance agreements to always include upgrades
Cost Efficiency
• PHX Sky Train: Stage 1A– Completed in early 2015– Phase out of Inter-Terminal busing
• PHX Sky Train: Stage 2– 2020’s anticipated completion– Phase out Rental Car Center busing
Cost Efficiency
• West Ground Transportation Center– Right Time, Right Place
• Consolidate other needs in location– Parking, PHX Sky Train, Consolidated Office Bldg.
• Consider appropriate timing from financial standpoint• Include needed amenities
• Terminal 3 Remodel– Closing of Terminal 2
• Consolidate other needs in location• Expanded curb for GT services