Airline Duty of Care
Customer Operations
Duty of Care service overview
Used by operations and customer service teams to proactively; manage targeted passenger communications, particularly
during times of disruption. share consistent information with staff and passengers. post-event customer and regulatory review.
Uses the concept of “Campaigns”, “Linked Messages” and “Dialogues”
Campaign summary
Creating a new campaign
Linked messages
Add a new linked message
Filter the passengers
Filter for date, flight, route, time
Multi-day filter
Summary, approval, send