Airline Duty of Care

Customer Operations

Duty of Care service overview

Used by operations and customer service teams to proactively; manage targeted passenger communications, particularly

during times of disruption. share consistent information with staff and passengers. post-event customer and regulatory review.

Uses the concept of “Campaigns”, “Linked Messages” and “Dialogues”

Campaign summary

Creating a new campaign

Linked messages

Add a new linked message

Filter the passengers

Filter for date, flight, route, time

Multi-day filter

Summary, approval, send