Complex Boolean StrategyDefusing Conflicts
LIS 601Spring 2013
Dr. Diane NahlUniversity of Hawaii
Library and Information Science Program
Nahl LIS 601 2013 2
Boolean AND1 Blue--the records found
in set 1 with “dogs” in the results.
2 Yellow--the records found in set 2 with “cats” in the results.
3 Green--the records found in both sets 1 and 2 with both terms “dogs” AND “cats” appearing in each record.
Cream outer space--the records not found in either Venn diagram set.
dogs AND cats [intersection, overlap, exclusion]
1 2
3
Nahl LIS 601 2013 3
Boolean OR
1 Yellow--the records found in set 1 with either OR both ”cats” and/or “dogs” in the results.
Cream outer space--the records not found in either Venn diagram set..
dogs OR cats [inclusion]
1
Nahl LIS 601 2013 4
Nested Boolean AND/OR
4 Yellow--the items found in set 4 with “leashes” and either OR both “cats” and “dogs” in the results.
Inner Yellow pentagon --the records found in set 4 with “leashes” “dogs” and “cats” in each item
Cream outer space--the records not found in any of the Venn diagram sets. (dogs OR cats) AND leashes
[inclusion] [intersection]
4
Nahl LIS 601 2013 5
Exercise: Complex Boolean Strategy
Query: What is being done in AIDS education?
CONCEPTS: 1. AIDS
2. education STRATEGY:
(AIDS OR acquired immune deficiency syndrome) AND (prevention OR education)
Nahl LIS 601 2013 6
Exercise: Complex Boolean Strategy
Query: What are the government policies on communications technology? CONCEPTS:
1. policies
2. communications technology STRATEGY:
(policy OR OR ) AND
(email OR Internet OR )
Nahl LIS 601 2013 7
Exercise: Complex Boolean Strategy
Query: I need material on jailbreak movies with car chases. CONCEPTS:
STRATEGY:
Nahl LIS 601 2013 8
This Nested Boolean Strategy:(cars OR automobiles) AND (film OR movies)
AND (prisoners OR convicts) performs all of the following
search combinations to obtain the final result:
cars and film and prisoners automobiles and film and prisoners cars and film and convicts automobiles and film and convicts cars and movies and prisoners automobiles and movies and prisoners cars and movies and convicts automobiles and movies and convicts
Nahl LIS 601 2013 9
Exercise: Complex Boolean Strategy
Query: Which diets can lower cholesterol levels? CONCEPTS:
STRATEGY:
Nahl LIS 601 2013 10
Exercise: Complex Boolean Strategy
Query: What has been done on the control of rust and mildew on wheat and barley? CONCEPTS:
STRATEGY:
Nahl LIS 601 2013 11
Scenario: Person rushes to the Desk, breathless & demanding in tone,
“This computer doesn’t work! I’ve spent 20
minutes searching for a book I know you have in
this library and the computer says it doesn’t exist!
With the card catalog it would take less than 2
minutes to find it. It’s ridiculous to have to waste
so much time and not find what I want when I
know it’s there!”
Nahl LIS 601 2013 12
Defusing Conflicts p. 42
WORDS TO LOSE Really? Most people
like it. It’s not that hard to use. What kind of search did you do?
You probably did a Title search when you need a Keyword search.[Defend]
WORDS TO USE
That’s terrible, it should give you the call number if we have that book. What’s the title?
[Agree]
Horn, Sam. TONGUE FU! How to Deflect, Disarm, and Defuse Any Verbal Conflict. St. Martin's Griffin, 1997.
Nahl LIS 601 2013 13
Defusing Conflicts p. 42
WORDS TO LOSE
You might have the title wrong. Are you sure you spelled the author’s name correctly?
We probably don’t have it.
[Contradict, Discourage]
WORDS TO USE
I’m sorry it’s not working for you. I’d be happy to give it a try for you right now if you have a minute.
[Apologize and Offer to Do It]
Nahl LIS 601 2013 14
Defusing Conflicts p. 42
WORDS TO LOSE
I didn’t design the system. Try the Keyword search if you’re sure we’re supposed to have it.
[Contempt]
WORDS TO USE
Thank you for telling me about the difficulties you had. I’ll report it at our staff meeting.
[Give Hope]
Nahl LIS 601 2013 15
Shift Your Internal Orientation
Rigid & Defensive:
1. Certainty (I already understand)
2. I am right3. I know what was
intended4. I know who is to blame5. Debate6. Simplicity7. Either/or
Flexible & Supportive:1. Curiosity (Help me
understand)2. I am curious3. I know the impact on
users4. I know who contributed
what5. Exploration6. Complexity7. And
Stone, Douglas. Difficult Conversations. Penguin Books, 2000.
FROM TO
Nahl LIS 601 2013 16
Virtual ReferenceRude Patron Policy
“4.5.1 Rude patrons.If you encounter a patron who is abusive or behaves in other inappropriate ways, including communication of a sexual or too personal nature, do not engage in dialog with them. Send the Goodbye-Inappropriate script
[“This is a library reference service. Whenyou have a reference question, we will be glad to help you. Goodbye.”],
then disconnect.”24/7 Reference Policies: questionpoint.org http://www.questionpoint.org/ordering/cooperative_guidelines_247rev3.htm
Nahl LIS 601 2013 17
Virtual World ReferenceRude (Griefers) Patron Policy
In Second Life sim managers and some members with group and parcel permissions have the ability to Eject or Ban avatars who refuse to cease troublesome behavior.
We will practice being ejected on UHS islands so you can see what it is like.
Nahl LIS 601 2013 18
Scenario: A patron comes to the circulation desk to check
out another ten books. The library staff person
cannot check out the books to the person
because of an outstanding fine. The library user
is irate! The staff person called you over to help.
The library patron has now started yelling about
the type of help she receives every time she
comes into the library. She shouts that the library
should be open more hours on the weekends.
How do you handle the situation?
Nahl LIS 601 2013 19
Exercise: Defusing Conflicts p. 42
WORDS TO USE
AGREE:
APOLOGIZE:
GIVE HOPE:
SL Workshop: Acquiring Information and Objects
Teleport to U of Hawaii island one of three ways from the login screen: My last location Home Type location in box: University of Hawaii
Chamindade U. LibGuide:10 basic SL Skills and beyond http://chaminade.libguides.com/secondlife
Nahl LIS 601 2013 20
SL Workshop: Acquiring Information and Objects
UH Island Freebie Store or Exhibits Area: Wear UH group tag (People, Groups, ) Right click an object, select Touch or Buy (for $0) Click Accept (upper right Notifications area) Rez the object (Drag object from Inventory to
ground near, but not touching, your avatar) Right click object on the ground, select Open Click Copy to Inventory in box contents dialog
Nahl LIS 601 2013 21
SL Workshop: Finding Information and Objects
Inventory (suitcase icon): Find (Recent tab, acquired since last login) Right click folder or item to Wear (Replace) Right click to Edit the empty box on ground
(General tab Owner = Your avatar name) Take/Delete to remove trash
Search Groups: Click People icon, Groups tab Right click your avatar, Select My Groups
Wear the Group Tag on group land Nahl LIS 601 2013 22
SL Workshop: Teleporting and TP requests
Teleporting several ways UH TP Board, Home (top left or ctl-shift-H),
Back arrow (top left) Inventory, Landmarks folder, click a LM to TP Send TP requests to Friends (highlight avatar
in People, Friends tab, click i, select Teleport, click Yes in TP request dialog)
Click Teleport to accept TP requests from Friends Check the Notifications area top right, little heads
in boxes, Accept a Teleport in the IM windowNahl LIS 601 2013 23
Nahl LIS 601 2013 24
Next Week
Chapter 7
Search Work 3 Bibliographies
Handouts pp. 40-41 Dictionaries
Quiz Review Chapters 1-5, 7-8, 17 & lectures 1-9