Complex Boolean StrategyDefusing Conflicts

LIS 601Spring 2013

Dr. Diane NahlUniversity of Hawaii

Library and Information Science Program

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Boolean AND1 Blue--the records found

in set 1 with “dogs” in the results.

2 Yellow--the records found in set 2 with “cats” in the results.

3 Green--the records found in both sets 1 and 2 with both terms “dogs” AND “cats” appearing in each record.

Cream outer space--the records not found in either Venn diagram set.

dogs AND cats [intersection, overlap, exclusion]

1 2

3

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Boolean OR

1 Yellow--the records found in set 1 with either OR both ”cats” and/or “dogs” in the results.

Cream outer space--the records not found in either Venn diagram set..

dogs OR cats [inclusion]

1

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Nested Boolean AND/OR

4 Yellow--the items found in set 4 with “leashes” and either OR both “cats” and “dogs” in the results.

Inner Yellow pentagon --the records found in set 4 with “leashes” “dogs” and “cats” in each item

Cream outer space--the records not found in any of the Venn diagram sets. (dogs OR cats) AND leashes

[inclusion] [intersection]

4

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Exercise: Complex Boolean Strategy

Query: What is being done in AIDS education?

CONCEPTS: 1. AIDS

2. education STRATEGY:

(AIDS OR acquired immune deficiency syndrome) AND (prevention OR education)

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Exercise: Complex Boolean Strategy

Query: What are the government policies on communications technology? CONCEPTS:

1. policies

2. communications technology STRATEGY:

(policy OR OR ) AND

(email OR Internet OR )

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Exercise: Complex Boolean Strategy

Query: I need material on jailbreak movies with car chases. CONCEPTS:

STRATEGY:

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This Nested Boolean Strategy:(cars OR automobiles) AND (film OR movies)

AND (prisoners OR convicts) performs all of the following

search combinations to obtain the final result:

cars and film and prisoners automobiles and film and prisoners cars and film and convicts automobiles and film and convicts cars and movies and prisoners automobiles and movies and prisoners cars and movies and convicts automobiles and movies and convicts

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Exercise: Complex Boolean Strategy

Query: Which diets can lower cholesterol levels? CONCEPTS:

STRATEGY:

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Exercise: Complex Boolean Strategy

Query: What has been done on the control of rust and mildew on wheat and barley? CONCEPTS:

STRATEGY:

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Scenario: Person rushes to the Desk, breathless & demanding in tone,

“This computer doesn’t work! I’ve spent 20

minutes searching for a book I know you have in

this library and the computer says it doesn’t exist!

With the card catalog it would take less than 2

minutes to find it. It’s ridiculous to have to waste

so much time and not find what I want when I

know it’s there!”

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Defusing Conflicts p. 42

WORDS TO LOSE Really? Most people

like it. It’s not that hard to use. What kind of search did you do?

You probably did a Title search when you need a Keyword search.[Defend]

WORDS TO USE

That’s terrible, it should give you the call number if we have that book. What’s the title?

[Agree]

Horn, Sam. TONGUE FU! How to Deflect, Disarm, and Defuse Any Verbal Conflict. St. Martin's Griffin, 1997.

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Defusing Conflicts p. 42

WORDS TO LOSE

You might have the title wrong. Are you sure you spelled the author’s name correctly?

We probably don’t have it.

[Contradict, Discourage]

WORDS TO USE

I’m sorry it’s not working for you. I’d be happy to give it a try for you right now if you have a minute.

[Apologize and Offer to Do It]

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Defusing Conflicts p. 42

WORDS TO LOSE

I didn’t design the system. Try the Keyword search if you’re sure we’re supposed to have it.

[Contempt]

WORDS TO USE

Thank you for telling me about the difficulties you had. I’ll report it at our staff meeting.

[Give Hope]

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Shift Your Internal Orientation

Rigid & Defensive:

1. Certainty (I already understand)

2. I am right3. I know what was

intended4. I know who is to blame5. Debate6. Simplicity7. Either/or

Flexible & Supportive:1. Curiosity (Help me

understand)2. I am curious3. I know the impact on

users4. I know who contributed

what5. Exploration6. Complexity7. And

Stone, Douglas. Difficult Conversations. Penguin Books, 2000.

FROM TO

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Virtual ReferenceRude Patron Policy

“4.5.1 Rude patrons.If you encounter a patron who is abusive or behaves in other inappropriate ways, including communication of a sexual or too personal nature, do not engage in dialog with them. Send the Goodbye-Inappropriate script

[“This is a library reference service. Whenyou have a reference question, we will be glad to help you. Goodbye.”],

then disconnect.”24/7 Reference Policies: questionpoint.org http://www.questionpoint.org/ordering/cooperative_guidelines_247rev3.htm

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Virtual World ReferenceRude (Griefers) Patron Policy

In Second Life sim managers and some members with group and parcel permissions have the ability to Eject or Ban avatars who refuse to cease troublesome behavior.

We will practice being ejected on UHS islands so you can see what it is like.

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Scenario: A patron comes to the circulation desk to check

out another ten books. The library staff person

cannot check out the books to the person

because of an outstanding fine. The library user

is irate! The staff person called you over to help.

The library patron has now started yelling about

the type of help she receives every time she

comes into the library. She shouts that the library

should be open more hours on the weekends.

How do you handle the situation?

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Exercise: Defusing Conflicts p. 42

WORDS TO USE

AGREE:

APOLOGIZE:

GIVE HOPE:

SL Workshop: Acquiring Information and Objects

Teleport to U of Hawaii island one of three ways from the login screen: My last location Home Type location in box: University of Hawaii

Chamindade U. LibGuide:10 basic SL Skills and beyond http://chaminade.libguides.com/secondlife

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SL Workshop: Acquiring Information and Objects

UH Island Freebie Store or Exhibits Area: Wear UH group tag (People, Groups, ) Right click an object, select Touch or Buy (for $0) Click Accept (upper right Notifications area) Rez the object (Drag object from Inventory to

ground near, but not touching, your avatar) Right click object on the ground, select Open Click Copy to Inventory in box contents dialog

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SL Workshop: Finding Information and Objects

Inventory (suitcase icon): Find (Recent tab, acquired since last login) Right click folder or item to Wear (Replace) Right click to Edit the empty box on ground

(General tab Owner = Your avatar name) Take/Delete to remove trash

Search Groups: Click People icon, Groups tab Right click your avatar, Select My Groups

Wear the Group Tag on group land Nahl LIS 601 2013 22

SL Workshop: Teleporting and TP requests

Teleporting several ways UH TP Board, Home (top left or ctl-shift-H),

Back arrow (top left) Inventory, Landmarks folder, click a LM to TP Send TP requests to Friends (highlight avatar

in People, Friends tab, click i, select Teleport, click Yes in TP request dialog)

Click Teleport to accept TP requests from Friends Check the Notifications area top right, little heads

in boxes, Accept a Teleport in the IM windowNahl LIS 601 2013 23

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Next Week

Chapter 7

Search Work 3 Bibliographies

Handouts pp. 40-41 Dictionaries

Quiz Review Chapters 1-5, 7-8, 17 & lectures 1-9