21CN voice migrations workshop
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Welcome, workshop aims & objectives
Jo Upward
Director 21CN Customer Experience
Cautionary Statement
BT's 21st Century Network is still in the process of development and the subject of consultation. The information in this presentation may be subject to change'
21CN voice migrations workshop – why this workshop is important to you
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• Voice migration to 21CN is happening• We have already migrated 75K voice lines to 21CN • There has been lots of progress on activities to date• We want to make engagement to the programme easy and
manageable for you• Your customers will be affected by the migrations –
together we can make it seamless for them
21CN voice migrations workshop - agenda
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10.00 Introduction, aims & objectives of the workshop
Jo Upward
10.10 21CN programme strategy & plans – latest update
Joe Kelly
10.25 Pathfinder – voice customer migration Chris Basey
11.00 Break
11.20 21CN and CPE compatibility Mike Piggott
11.40 Switched-on communications Wendy Moir
11.55 Your migration toolkit – making migrations easier
Stephen Doughty
12.15 Getting involved Becky Hewlett
12.35 Q&A
12.55 Next steps & close of workshop Jo Upward
13.00 Lunch
21CN voice migrations workshop – what we want you to get out of the day
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We want you to ..• Have the very latest progress information on 21CN• Understand how you can be engaged and feel that
engagement is easy• Feel that you can influence the programme by being
engaged• Be involved with the consultations – it isn’t a one way
exercise
The big picture: Progress on implementing the vision
Joe Kelly
Director of Communications for BT Wholesale and 21CN
November 2009
Our 21st Century Network Vision
• Delivering next generation communications services and capabilities that enable our customers to achieve more
• It provides customers with greater direct control of their services through automation and self-service
• And enabling our customers to innovate on BT’s platforms, themselves or in collaboration with BT
21CN is the foundation for BT’s transformation to a global, customer-centric and software driven communications partner
21C Network and Computing Architecture
The concept…..
Device, User or Enterprise Applications or Software as
a Service (SaaS)
Software Services & Applications
Software Services &
Applications
Services SDKs & Virtualised Platforms
Network & Computing Platforms
Service SDKs & Virtualized Platforms
SDKs exposing virtualized platform services (ECS/Vozone,
PaaS and VDC/IaaS)
Network & Computing Platforms
Global Network & Networked Compute Infrastructure
Build a set of user and device basedapplications or propositions either byBT or 3rd party developers (TOP) to…
…consume a set of SDKs that BT uses to expose a set of platform level, software (API) driven services, constructed using an integrated set of globally virtualized network and compute infrastructure resources (capabilities)…
…over a grid of 21C network and networked IT Infrastructure
21CN Broadband: The Mixed Economy
CopperUp to 24Mbit/s
Fibre to the cabinet Up to 40Mbit/s with improved upstream rates
Fibre to the premiseUp to 100Mbit/s + with improved upstream rates
Exchanges Homes/Businesses
Copper
CopperFibre
Fibre
Cabinet
Mobile NetworkMobileUp to 7.2Mbit/s … and beyond
Mobile Mobile
10mOver
potential UK homes and businesses already enabled
Next generation broadband enabled exchanges
Next Generation Broadband – UK by March 2009
20m (75%)
Up to
potential end user lines enabled by March 2011
13.5m (55%)
Up to
UK homes and businesses will be enabled by March 2010
The Super-fast Broadband Timeline
Chelmsford
St. Albans
Watford
Hemel Hempstead
Luton
Chingford
Edmonton
Enfield
Highams park
Tottenham
WoolwichCanonbury
Bury
Didsbury Failsworth
Heaton Moor
Oldham
Rusholme
Balmoral
Dean
Edinburgh
Belfast
Manchester
Glasgow
Halfway
Western
Cardiff
Taffs Well
London
Halifax
Pudsey
WestYorkshire
Calder Valley
• Fibre to the premise (FTTP) – Sept 2008: first end-users connected at
Ebbsfleet Valley, Kent using FTTP greenfield solution
Subject to appropriate regulatory environment & customer demand
Foxhall
Leagrave
Whitchurch
Muswell Hill Ebbsfleet
Thamesmead
• Fibre to the cabinet (FTTC) – January 2009; Technical trials in Foxhall,
Ipswich– July 2009: Operational pilots in Muswell Hill,
London & Whitchurch, Cardiff– Glasgow Halfway to be introduced as
a 3rd pilot site from October 2009
• Early market deployment of FTTC from January 2010
– Over 1Million premises passed, including urban and rural locations by Spring 2010
Cornwall
Northern Ireland
Manchester
Key
Fibre rollout Jan 2010
Areas of NGA bid activity
FTTP
FTTC Trial/Pilot
Creating New Opportunities: 21CN Ethernet
700Nodes already enabled nationwide
Ethernet nodes deployment
BT has the largest Ethernet footprint
in the UK
800Nodes by March 2010
Creating New Opportunities: 21CN Voice
75,000Lines now on 21CN voice
Voice lines deployed350,000By summer 2010
Creating choice in next generation voice
services
Creating New Opportunities: 21CN Virtualised Data Centres
VDCsDeployedFor internal and external customer use
The basis of BT’s entry to Cloud
Computing
21CN – What we’ve achieved to date
Infrastructure
• Rebuilt the UK Core and transmission network
• Implemented our Global 21CN platform across 170+ countries worldwide
New Services
• Implemented end to end IP voice as a replacement for PSTN
• Made next generation broadband based on ADSL 2+ available to 40% of the UK (by end of March)
• Delivered next generation Ethernet across the largest national footprint in the UK market
• Delivered a global network of Virtualised Data Centres
• Implemented the first Cloud Computing and SaaS platforms with customers; commercial launch this year
• Launched new Ethernet Backhaul capabilities across the UK
Build on our existing momentum
Ethernet:Exploit our market leading footprintContinue to deliver on Mobile Ethernet Access Services contracts
WBC:Deliver end users in volume; extend footprint
Voice:Pathfinder to industrial scale and prepare for national deploymentDevelop voice options using innovation capability
Innovation:Launch Cloud Computing and SaaS propositions
Customer Experience:Drive for Right First Time performance to par or better than 20CN
21CN – Strategic Priorities for this year
Speed:21CN is delivering a range of higher speed access for end users in the UK and worldwide
Choice:21CN is enabling the mixed economy for services, bringing new levels of choice to the market
Innovation:21CN is introducing a new era of innovation – by BT, by our customers and by third parties
Ways of working:21CN is enabling new ways of working by BT’s customers, including the introduction of enterprise cloud services
Control:21CN is designed to pass control of new services into the hands of BT’s customers
21CN – Key Messages for customers
21CN voice migrations workshop
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Pathfinder – voice customer migration
Chris Basey
21CN PSTN/WLR Transformation Programme Lead
Pathfinder - objectives
• Deployment of like-for-like replacement products on 21CN• POTS, ISDSN2e, ISDN30e, ISDN30DASS, DPNSS• Remake our Portfolio• harmonisation
• Service fulfilment, service assurance voice quality • as good as, if not better, than 20CN
• Excellent migration experience • predictable and controlled • customer impact matrix
Pathfinder 1
• Two exchanges in Cardiff
• July 2008 to May 2009
• POTS customers only
• Up to 75k lines (64k customer lines)
• Slow rate of migration ie partial exchange per night
• Grooming of incompatible products and customer premise equipment
• Regression of incompatible customer premise equipment
• Learning log for review with CPs ie technology, process
Pathfinder Volume POTS (PFVP)
• Seven exchanges in Cardiff (inc Bridgend and Pontypridd)
• June/July 2010 to December 2010/January 2011
• POTS customers only
• Up to 275k lines
• Faster rate of migration
• complete exchange per night
• Grooming of incompatible products
• Minimal regression
• Maintain learning log for review with CPs
For d
iscus
sion
purp
oses
onl
y
Plan criteria• following discussion through Consult21• have high degree of confidence of success regardless of start date• maintain exit/success criteria for new technology builds and full testing periods• maintain CP notification periods (PEWs)• 7 DLEs – each approx 4 weeks apart• change migration order to start with smaller exchanges
• Bridgend, Cardiff B and Pontypridd promoted to the front of the schedule• maintain call server loading pattern• avoid migrations and upgrades around bank holidays• transfer engineering testing, “virtual” and “real” cutover timelines are serial• greater opportunity for CPs to witness TE war gaming which will be based on final solution build• 5 week contingency built into the plan• legacy remigrations will happen after MSAN upgrades and a minimum of Roath and Caerphilly will be completed before the first migration
PFVP - planning principles
Vendor functionality• Continues to be delivered during November• First key technical sign out December 2009• Final key technical sign out March 2010
CMSAN upgrades• 25% of non-live sites will be upgraded before any live sites• Test calls will be made from Barry/Bargoed before the first live site is upgraded• Penarth will be the first live site• 1 week stability period after Penarth and before other live sites are upgraded• All live sites upgraded over a 5 week period in March/April 2010
Call Server upgrade• Call server upgrades to follow CMSAN upgrades• All live sites upgraded in April 2010• AUP process (2 x 2 min downtime) may not be required
PFVP - planning principles
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For discussion purposes only
Summary of upgrade impacts on end usersCause Timing Experience Scale
CMSAN hub upgrade Between midnight & 6am Monday to Friday (10 mins elapsed time)
Between 3am-5am, 5 minutes incoming & outgoing call outage for all customers simultaneously but E&C calls in progress will not be cut off. Provision data freeze 6pm to 6am. No Network Services freeze
Each MSAN site will be completed in one night irrespective number of MSANs on that site. Multiple MSAN sites may run in parallel subject to overall throughput limits.
CMSAN line card upgrade
On the same night between 1 and 30 mins after hub outage
2 minutes incoming & outgoing call outage for all customers in batches of 5 linecards, successively until all linecards have been upgraded . E&C calls in progress will not be cut off
Impacts all end users on an CMSAN site, in batches of 5 linecards (max 320 end users at a time) on a rolling basis until the upgrade is complete
Call Server upgrade Between midnight & 6am. Thursdays.
1 minute 30 second disruption to calls in setup but calls in progress including E&C calls will not be cut off. Provisioning & Network Services freeze from midnight to 6am.
Impacts circa 30K end users simultaneously.
Note: Upgrades will not take place on Bank Holidays or on Maundy Thursday
For discussion purposes only
Upgrade MSAN schedule Pathfinder 1Call Server Concentrator Unit DATE OF MSAN
upgrade
00.00-06.00hrs
Volume
(approx)
Notes
Bristol CS003 Penarth Unit D 22/03/10 300 Customer served by 1 MSAN so 1 Hub Upgrade on the night
Cardiff CS002 Nelson 30/03/10 2K Customer spread over 2 MSANs so 2 Hub Upgrades on the same night
Bristol CS003 Whitchurch Unit F 31/03/10 4.5K Customer spread over 3 MSANs so 3Hub Upgrades on the same night
Bristol CS003 Roath Units D & E 06/04/10 14.5K Customer spread over 7 MSANs so 7 Hub Upgrades on the same night
Bristol CS003 Llanishen Unit C 07/04/10 7K Customer spread over 3 MSANs so 3Hub Upgrades on the same night
Bristol CS003 Cardiff Unit S 08/04//10 2K Customer spread over 2 MSANs so 2 Hub Upgrades on the same night
Bristol CS003 LLandaff Unit E 09/04/10 2K Customer served by 1 MSAN so 1 Hub Upgrade on the night
Cardiff CS002 Ynysybwl 12/04/10 2K Customer spread over 2 MSANs so 2 Hub Upgrades on the same night
Cardiff CS002 Caerphilly 13/04/10 16K Customer spread over 5 MSANs so 5 Hub Upgrades on the same night
Cardiff CS002 Ferndale 14/04/10 5K Customer spread over 2 MSANs so 2 Hub Upgrades on the same night
Cardiff CS002 Tonyrefail 15/04/10 5K Customer spread over 2 MSANs so 2 Hub Upgrades on the same night
Cardiff CS002 Treharris 16/04/10 2.5K Customer spread over 2 MSANs so 2 Hub Upgrades on the same night
Cardiff CS002 Wick 19/04/10 600 Customer served by 1 MSAN so 1 Hub Upgrade on the night
Cardiff CS002 Bedlinog 20/04/10 650 Customer served by 1 MSAN so 1 Hub Upgrade on the night
For disc
ussion purpose
s only
Upgrade call server schedule Pathfinder 1Call Server
20C DLE Catchment Area
Call Server
Upgrade
00.00-06.00hrs
Volume
(approx)
Notes
Bristol CS003
Cardiff Unit D
System X
20/04/10 30K Upgrade will affect Penarth , Cardiff, Roath, Llanishen, Llandaff & Whitchurch exchanges simultaneously
Cardiff CS002
Cardiff Unit C
AXE10
27/04/10 34K Upgrade will affect Wick, Bedlinog, Nelson, Ynysybwl, Treharris, Ferndale, Tonyrefail & Caerphilly exchanges simultaneously
For discussion purposes only
Pathfinder Volume POTS
Migration methodology
(Transfer Engineering)
21CN - connecting customers• Traditional methods of moving customer connections are slow, expensive & prone to human error for large volume migration• Pathfinder is an first opportunity to migrate live customers using the JT47 Transfer Connection Point (TCP) Shoe
PSTN DLE
PSTN Concentrator
Pre 21CN voice configuration
MDF
Voice Only Customer
PSTN DLE
PSTN Concentrator
Pre 21CN voice configuration
MDF
Voice Only Customer
Groom incompatible products
Customers Affected
Timeline Outages Duration Time of Day
10% 36 weeks to 12 weeks before migration
1 3 mins 24/7 mainly during the day
JT47 TCP Shoe
OVP Modules(Over Voltage Protection)
TCP Shoe(Transfer Connection Point)
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PSTN DLE
PSTN Concentrator
20C Voice Configuration
MDF
Voice Only Customer
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PSTN DLE
PSTN Concentrator
20C Voice Configuration
MDF
Voice Only Customer
PSTN DLE
PSTN Concentrator
Install and commission 21CN network
21CN Call Server
EthernetEthernet
MSAN EvoTAM
WB THNB TH MDF
Voice Only Customer
MSAN
PSTN DLE
PSTN Concentrator
Connect 21C via TCP (Transfer Connection Point)
EvoTAM
WB THNB TH
MDF
Voice Only Customer
21CN Call Server
EthernetEthernetMSAN
Customers Affected
Timeline Outages Duration Time of Day
100% 12 weeks before migration
1 < 30 secs 24/7 mainly during the day
PSTN DLE
PSTN Concentrator
Convert & apply customer data / manage churn
EvoTAM
WB THNB TH
MDF
Voice Only Customer
21CN Call Server
EthernetEthernetMSAN
VDMT
PSTN DLE
PSTN Concentrator
Migrate voice customers
EvoTAM
WB THNB TH
MDF
Voice Only Customer
21CNCall Server
EthernetEthernetMSAN
Remotely Switched.
Pull plugs offConcentrators
Customers Affected
Timeline Outages
Duration Time of Day Freeze Periods
100% On the night 1 3 mins outgoingUp to 10 mins incoming
Midnight to 6am
Order fulfilment 6pm to 9amNetwork services 10pm to 6am
20C disconnection using concentrator plugs
Prepare Network
Configure + Verify
On the nightMigration
MonitorTE completion and handover
Go/No Go Decision Point
Decision not to fallback
Frames Uplift
Customer data Audit
Groom Legacy services to retained platform
Compression
connect 21CN to customer lines
Capture and translate data
Load data - start churn process
Pre-transfer customer checks & audit
6pm CSS Data freeze
10pm Network Service frozen
Disconnect PSTN Connect to 21CN
Modify PSTN call routing
Update BT OSS
Post transfer Tests
Fault Handling
9am Freeze removed
Monitor customer experience
Monitor Network - resolve issues
Initiate fallback if necessary
Hand over to In-Life management
Transfer Engineering Workflow Management
- 36 - 12 Weeks - 12 Weeks + 7 Days
Abort before cutover
Abort during cutover
Reverse Migration
after Cutover
Extract 3rd churnProcess & Apply
3rd ChurnLoad CS &
MSANUpdate VDMT & SM
CS Audit
DDI Extract from CDM
MSAN Audit
SVI
Extract STLProcess & Apply VDMT
& CS with STL
01:0022:0017:30
Playbook improvement & Target automation to handle larger volumes
Improvement in systems
Improvement in systems
Improvement in systems
Not in PFVP – RDB moves to
after 22:00
New & improved code – minimal
sorting
QG4
Network Services Freeze starts
Orders Freeze starts
QG3
PFVP On-the-Night Timings
Prepare for batch migrations Complete DLE batch migrations Stability & updates to Switch Manager
08:3005:4501:00
Playbook improvement & Target automation
QG5
Network Services Freeze ends
Orders Freeze ends
QG4
PFVP On-the-Night Timings
01:45 06:00
Notify
Outages have completedCustomers successfully working via 21C
Recover 20C Voice Network
MSAN
EvoTAM
WB TH
MDF
Voice Only Customer
21CN Call Server
EthernetEthernet
NB TH
MSAN
Pathfinder – where next?
• Incorporate second MSAN vendor
• Incorporate ISDN
• Prove migration experience for all products, complete DLE at a time
• Programme under development• Huawei Northern Ireland (HNI)
• Belfast (System X)• Pathfinder Volume All Products (PFVAP)
• Thamesmead (AXE10)• Redditch (System X)
21CN voice migrations workshop
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Break
Issue date
21CN voice migrations workshop
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21CN and CPE compatibility
Mike Piggott
21CN Customer Experience
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Services on 21CN vs. legacyPSTN:• New PSTN line cards in new MSAN edge equipment.• IP packet based transport of voice data (legacy PSTN uses switched
circuit transport).
ISDN:• New ISDN line cards in new MSAN edge equipment.• IP packet based transport of voice data (legacy PSTN uses switched
circuit transport).
Broadband:• New ADSL/ADSL2+ line cards in new MSAN edge equipment.• Same IP packet based transport as existing broadband.
Some of these changes cause certain characteristics to differ from those on the existing network.
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CPE related differences
21CN PSTN• loop current: maximum off-hook loop current reducing.• ringing implementation moving to balanced ringing.
21CN PSTN and ISDN• echo cancellation used unless fast modems are detected.• audio path discontinuities when jitter buffers adapt.• end to end delay increasing.
21CN Broadband• No fundamental changes expected.
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Network is built to Standards
• BT SINs (Suppliers Information Notes).– Migrated services will continue to be consistent with what is in the
current SINs.
• UK Transmission Plan.– 21CN meets the performance criteria & specifications of ND1701
issued by the NICC.• Testing to date has confirmed that where equipment complies with the
full range of specifications and guidelines in these public domain documents, it is compatible with 21CN.
• The vast majority of kit works on 21CN.
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Objectives of CPE compatibility testing
• To help identify CPE compatibility related issues so that
appropriate solutions can be communicated to all relevant
stakeholders.
• To help manufacturers and other stakeholders ensure that
CPE functions properly on 21CN.
• To help ensure that CPE compatibility related issues are
constrained to an acceptable level.
• Feedback into the 21CN design, if and when compatibility
issues are found.
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Testing environments
• £150M investment in testing capability. • Main CPE testing sites at Adastral Park and Swansea.
• BT’s CPE testing team Adastral based; isolated model; experimental build capability; second line diagnostics & investigation focused.• Swansea 8 testing bays & breakout; part of live 21CN network; supports more independent testing; supports high volume testing.
• Both sites open to CPs, manufacturers, industry associations where testing is deemed relevant.• Results are published.
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www.switchedonuk.org
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Test partner engaged and
educated on 21CN & CPE.
Need to test identified & CPE
Engagement team target “best test
partner” & engage.
Test Plan & Schedule agreed. Testing facilitated
& executed at Adastral/Swansea.
CPE Engagement Team.
Publication of test results.
Reporting back into Consult21.
Risk mitigation.Etc etc ….
• CP’s• BSIA – British Security Industry Association (Security systems)• ENA – Energy Networks Association (Gas & Electricity)• WITS – Water Industry Telemetry Standards (Water Industry)• Environment Agency• Link Network (ATMs)• Home Office – specifically custodial services (Tagging devices)• APACS – UK Payments Association (EPOS/EFTPOS)• Payphones• CAA/NATS – Civil Aviation Authority & National Air Traffic Services• Trinity House – lighthouses, coastguard• Network Rail (Railside emergency phones, signalling etc)• Lifts & Emergency Phones• Fire Industry Association• TSA – Telecare Services Association (Social & Telecare for the
vulnerable)
CPE RFI response.
CPE related policies & processes.
Incompatibility resolution.
Test partner kept abreast of public domain updates.
Engagement model
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Need to know……
Testing & result publication
Test failure spreadsheet
Advice notes
Service testing availability
Manufacturer/Industry Association engagement
Stakeholder management
End user comms
Industry comms
CPE briefings
Customer operational readiness monitoringCritical CPE special treatmentsLine reversion processGrooming processCPE diagnostic processEscalation route for utilities & environment agencyStatus of fixesCritical customer requirementsRFI process [email protected]
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Information sources• General information about 21CN can be found at:
http://www.btplc.com/21cn• Information about 21CN and migration can be found at:
http://www.switchedonuk.org• BT Supplier Information Notes (SINs) can be found at:
http://www.sinet.bt.com• The UK Transmission Plan can be found at:
http://www.nicc.org.uk• RFI process, email to:
[email protected]• Access to testing database, apply at:-
http://21cntestingdb.bt.com
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21CN voice migrations workshop
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Switched-on communications
Wendy Moir
Head of customer experience communications
The public information campaign to communicate about the process of
migration to BT’s next generation network27 November 2009
Information correct at time of publication.
Please note that the latest version of this presentation can always be found in the toolkit section within the communications area of the Consult21 website – www.btwholesale.com/consult21
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What is switched-on?
• Switched-on is the name of the programme of public information to communicate BT’s migration to a NGN.
• Switched-on is not commercial in any way and is not designed to give any single provider a competitive advantage. It will not communicate any new services or benefits enabled by the new network for BT or any other CP.
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The aim of switched-on
• To create awareness with consumer and SMEs (over 250 employees) end users about the migration and communicate details of service interruptions and minor changes to services.
• To ensure that customers are positively informed about the migration process and feel a sense of reassurance.
• To build a sense of anticipation for what the new platform will enable.
• To be inclusive and representative of the whole industry: not to create competitive advantage for any CP.
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Multi-site corporate businesses and the public sector
• Service providers have requested that they communicate with their multi-site corporate businesses and public sector customers across the UK.
• The industry working group has worked on materials covering the practical process of migration to BT’s NGN to help with the communications processes to these large organisations.
• There is now an area in the switched-on website for corporate businesses and public sector organisations to provide overview information on the process.
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Creating a brand for migration communication
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End user communication collateral
Residential
SME
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Website
Referring sites• These are the top referring sites for Sept 2 to date:
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The communications toolkit • To ensure CP generated communications regarding the new network
and the process of getting switched-on are consistent across the industry, a comprehensive toolkit of collateral and guidance has been produced.
• Contents include:
– Artwork and brand guidelines including copies of the logo.– Downloadable banners for websites.– Practical process information for service providers.– Call centre team briefing information.– Key message documents for publications.– The latest version of this presentation.– Q&A documents.
• The latest toolkit materials can be downloaded from the communications area of the Consult21 website and will be added to over time at www.btwholesale.com/consult21
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SOURCES OF FURTHER INFORMATION
• Information and support for communication providers on the 21CN programme:http://www.btwholesale.com/consult21
• The independent public information website covering the process of migration:http://www.switchedonuk.org
• For general information about BT’s 21CN programme go to:http://www.btplc.com/21CN/
21CN voice migrations workshop
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Your migration toolkit –
making migrations easier
Stephen Doughty
Migration Control Centre
Operational Integrity Manager
Your migration toolkit – making migrations easier
• 21CN migration comms• 21CN Migration Portal• Overview, handbooks, user guides & recordings
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21CN migration comms
• 21CN migration reports – • Automated, event-driven 21CN migration reporting• Aligned with the 21CN migration timeline for each migration• Triggered by the completion of key milestones on the 21CN migration timeline • Bespoke to each 21CN migration
• Real-Time reports – • Quality Gates 1-6 • Quality Gate updates/interim reports• Extension of stability period• Abort• Fallback• Situation reports (RAG status)
• Summary reports - • Sites In Stability Period• Migrations Completed• Migration Exceptions• National Migration Schedule
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21CN migration comms• Quality Gate reports – Real-time Migration Reports that reflect the completion of key milestones in the 21CN migration timeline and describe the current situation and potential customer/end user impact at each stage.
• QG1 – the Migration Site has entered the final 4 weeks of pre-migration activity and is under the full control of the Migration Control Centre
• QG2 – the Migration Site is ready for the final stages of pre-migration
• QG3 – the Migration Site is ready for the commencement of the on-the-night migration activities
• QG4 – the Migration Site has begun the on-the-night migration activities to transfer customers to the 21C network
• QG5 – the Migration Site has successfully completed the on-the-night migration activities and is now on the 21C network
• QG6 – the Migration Site has successfully passed the stability monitoring period, is stable and has been released to BAU monitoring
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21CN Migration Portal
• 21CN Migration Portal – • A web-based repository of information for Communications Providers and
Service Providers on 21CN migrations• Not intended for end users (only customers of BT Group)• Automates delivery of 21CN Migration Reporting for the 21CN Programme• Central store for the bulk of 21CN migration comms• User configurable to individual needs (opt in/opt out, push/pull)• Accessed via the 21CN pages of www.btwholesale.com• User Account Access Request Form available at
http://www.btwholesale.com/pages/static/Applications/Networks/mcc_hub_page/21CN_Web_Portal_User_Guide.html
• Only get 21CN migration comms if you have registered for a User Account
• Functions & facilities – • Search facility (by defined criteria, e.g. by PEW, DLE, migration date)• National Migration Schedule• PEW (Planned Engineering Work) Notifications• Migration reports
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xxxx
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Overview, handbooks, user guides & recordings Several documents are available to provide help, guidance and support –
• 21CN Migration Portal overview(Explains what it is, who it’s for, what information it contains).
• 21CN Voice Reports handbook(Provides screen shots of each type of 21CN Migration Report for Voice).
• 21CN Migration CP handbook(Explains the timeline of events for migrating customers to 21CN).
• XML user guide(Explains how to set up a machine-to-machine interface with the 21CN Migration Portal using Extensible Mark-Up Language).
• Portal recordings(Bite size audio/visual modules that explain aspects of using the 21CN Migration Portal, e.g. how to access the Portal, how to use the search facility, how to manage your account).
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21CN voice migrations workshop
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Getting involved
Becky Hewlett
Consult21 lead
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What happens between now and the start of migrations?
• Today has given you the chance to get fully up to speed on all
aspects of PFVP from BT’s overall 21CN programme strategy to the specifics of the migrations toolkits that are available.
• It is important that we keep up the momentum of involvement from today.
• Between now and the start of the migrations in the summer we will be offering you a variety of opportunities to maintain your involvement at a level that is appropriate to you and your business.
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It’s happening anyway – what’s the point of getting involved?
• Your customers will be affected, and will be aware of the migration. It’s important for your customer experience that you are able to answer any queries or concerns they may have.
• Critical customers in particular will need assistance prior to and during migration.
• Ensure that your operational people are provided with the latest information as we build up to the migrations, and this will help you to have the right resources in place.
• Only by being involved do you get the opportunity to influence the
programme.
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What suits you best?
“I just need to keep generally up to speed with what’s going on with 21CN and PFVP as part of that programme.”
Awareness Engagement and influence
Consult21 distribution list &
website
• Quarterly webcalls• Monthly summary• 21CN Deployment Strategy Plan• Engagement Plan• Ad hoc awareness audios/webcalls
Information to register for:• MCC Portal• CPE Testing
Expert groups to attend:• E&C customers• Remigration project• Pathfinder progress
CPE testing involvement:• Swansea CPE test facility
Implementation & Migration
Working Group
• Monthly meetings covering all aspects of Voice Line migration progress
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What suits you best?
“Being aware of, and shaping the plans, policies and processes for voice line migrations is a key part of my job.”
Awareness Engagement and influence
Consult21 distribution list &
website
• Quarterly webcalls• Monthly summary• 21CN Deployment Strategy Plan• Engagement Plan• Ad hoc awareness audios/webcalls
Information to register for:• MCC Portal• CPE Testing
Expert groups to attend:• E&C customers• Remigration project• Pathfinder progress • Communications
CPE testing involvement:• Swansea CPE test facility
Implementation & Migration
Working Group
• Monthly meetings covering all aspects of Voice Line migration progress
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What suits you best?
“I have operational responsibilities that require me to be fully involved in the migrations.”
Awareness Engagement and influence
Consult21 distribution list &
website
• Quarterly webcalls• Monthly summary• 21CN Deployment Strategy Plan• Engagement Plan• Ad hoc awareness audios/webcalls
Information to register for:• MCC Portal• CPE Testing
Expert groups to attend:• E&C customers• Remigration project• Pathfinder progress • Communications
CPE testing involvement:• Swansea CPE test facility
Implementation & Migration
Working Group
• Monthly meetings covering all aspects of Voice Line migration progress
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We want to make being involved easy.
If it’s not working for you then let us know.
21CN voice migrations workshop
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Questions
answers
21CN voice migrations workshop
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Summary & close of workshop
Jo Upward
Director 21CN Customer Experience
21CN voice migrations workshop - summary
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What’s does the 21CN big picture look like?
• 21CN is here and happening• Huge progress made on Ethernet, WBC and voice• Building on our existing momentum
What’s involved with voice migrations and what are the impacts that will affect my customers?
• The next phase of voice migrations is coming soon – called
Pathfinder Volume POTS – planning principles heard today• MSAN and Call Server upgrades are associated
What about my customer’s CPE?
• Well established & comprehensive programme proving CPE compatibility which you can get involved with• CPE testing database will help you check compatibility
How will my customers hear about the migrations?
• We have a public information campaign to communicate about the process of migration to BT’s next generation network – switched-on• Communications toolkit available for you to use
What tools are available to help me?
• The best tool is the MCC portal• Lots of reports, user guides & useful info to help you
Why and how can I be engaged?
• Various options to be involved• We want you to be engaged – in a way that suits you• You can influence the programme
21CN voice migrations workshop – some final reminders
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• Please complete the feedback form• Speakers will be available over lunch or in the
information areas
Thank you for coming to the
workshop
Please join us for lunch on
the 34th floor