1 © Copyright 2012 EMC Corporation. All rights reserved.
2 © Copyright 2012 EMC Corporation. All rights reserved.
實現 IT 即服務的願景
Leveraging IT To Accelerate Business Agility
李百飛 業務拓展總監/EMC Taiwan
(ITaaS: IT-As-A-Service)
3 © Copyright 2012 EMC Corporation. All rights reserved.
ITaaS 的目標為何?
4 © Copyright 2012 EMC Corporation. All rights reserved.
靈活性是企業導入私有雲的 #1 動力
55% 靈活性
15% 其他
24% 成本
9% 業務連結
“ 大部份的用戶看到靈活性與速度是導入私有雲的最主要效益。”
- Gartner
Source: “The Drivers And Challenges Of Private Cloud Computing”, March 2011, Gartner
5 © Copyright 2012 EMC Corporation. All rights reserved.
Global Business Agility Survey, VMware, February 2011
• Agility Is Important To Achieving Key Business Outcomes
• IT Agility Strongly Linked To Agile Companies
• Cloud Computing Enables IT Agility
• Business Leaders Even Link Cloud Directly To Business Outcomes
63% Of Business Leaders Agree Cloud Can Have A Significant Impact In Making Their Business More Agile And Responsive
Companies With Enterprise-wide Cloud Deployments Are 3x More Likely To Achieve Business Agility That Is “much better than competition”
IT Agility
Cloud
Business Agility
Corporate Performance
提供業務上層的優勢價值
ITaaS 的目標: 靈活性
6 © Copyright 2012 EMC Corporation. All rights reserved.
實現 IT 即服務
IT 必須轉型成為 “內部服務供應商”
Deliver Improved Business Agility.
Provide Value To Business Top-Line.
Maintain Trust And Control.
Simplify Consumption of Internal/External Services.
7 © Copyright 2012 EMC Corporation. All rights reserved.
傳統客服
IT 提供
淨成本
孤島式
User 自選
自助式服務
融合式服務
計量付費
8 © Copyright 2012 EMC Corporation. All rights reserved.
IT Production Infrastructure Focus
Business Production Applications Focus
IT-as-a-Service Business Focus
雲端旅程中伴隨產生眾多的邊際效益
ITaaS 是雲端旅程的最終目標
% 虛擬化
79%
EMC is here
100%
86%
15%
30%
40%
標準化 自動心
簡單性 效率性 保護性
延展性 永續性 安全性
9 © Copyright 2012 EMC Corporation. All rights reserved.
IT Production Infrastructure Focus
Business Production Applications Focus
IT-as-a-Service Business Focus
% Virtualized
標準化 自動心
簡單性 效率性 保護性
延展性 永續性 安全性
價值聚焦由基礎架構成本移轉至業務靈活性
ITaaS 的業務價值是極為不同的!
x/$ Unit Cost Savings
t Agility: Time to Provision, Deploy
C LoB Customer Sat. (Competitiveness)
C CFO Customer Sat. (Cost Transparency)
$ Data Center Equipment Savings
% Increase In Energy Efficiency
CO2 Pounds of CO2 Reduced
$ Power And Space Savings
$ Data Center Equipment Savings
% Of Mission-Critical Apps Virtualized
CO2 Pounds of CO2 Reduced
$ OpEx Savings
10 © Copyright 2012 EMC Corporation. All rights reserved.
技術模式
Private, Public, Hybrid Cloud
Controls, Trust, Compliance
Standardize, Automate
維運模式
實現 ITaaS 需要新的模式
消費模式
11 © Copyright 2012 EMC Corporation. All rights reserved.
TRU
ST
端對端的信賴與自動化 (E2E Trust & Automation)
ITaaS 的新技術模式
A U
T O
M A
T I O
N
Application Transformation (Hybrid)
Infrastructure Transformation (Hybrid)
End User Provisioning Transformation (BYOD)
Private Public
New Application Platform
New End User Computing
Automated Hybrid Cloud Infrastructure
12 © Copyright 2012 EMC Corporation. All rights reserved.
端對端的信賴與自動化 (E2E Trust & Automation)
ITaaS 的新技術模式
TRU
ST
A U
T O
M A
T I O
N
傳統技術 Point-
Products
• Component-focus
• End-User Devices
• Provisioning Tools
• Application
• Server
• Networking
• Storage
新技術 Integrated End-To-End
• Composite-Focus
• Service Catalog Integration
• Virtual Infrastructure
• Data Federation
• Cloud SP Federation
13 © Copyright 2012 EMC Corporation. All rights reserved.
技術模式
Private, Public, Hybrid Cloud
Controls, Trust, Compliance
Standardize, Automate
維運模式
實現 ITaaS 需要新的模式
消費模式
Self-Service Catalogs
Financial Transparency
Consumerized IT
14 © Copyright 2012 EMC Corporation. All rights reserved.
IT 的運作方式(Act/Operate)必須像一個服務供應商
ITaaS 簡化 IT 消費模式:
Public Cloud
Simple Low Cost
Flexible Self-Service
Internal IT requires
• Customer-Focus
• Financial Transparency
• Choice Computing
• Catalog of Services
15 © Copyright 2012 EMC Corporation. All rights reserved.
提供一致性的 …
ITaaS 運用服務目錄簡化 IT 消費機制
Standard Services: Familiar Terms to LoBs
Control: Services Packaged With Trust, SLAs
Management: Demand, Capacity, Financial
Business Data: Variable Costs, Service Levels
LoB User
IT Staff
App Owner
16 © Copyright 2012 EMC Corporation. All rights reserved.
明確的計量與成本價格可以創造各種不同的服務計費模式
ITaaS 計價透明可簡化決策機制
Links Cost to Consumption
Provides Basis for Service Pricing
Quantifies Demand (maps per-user utilization)
Forecasts Demand (highlights consumption)
Supports Delivery (aids capacity management)
17 © Copyright 2012 EMC Corporation. All rights reserved.
ITaaS 創造消費者化的 IT 能簡化滿足業務需求與存取的複雜性
Choice Computing
Service Pricing & Rate Sheets
Self-Service Portals
Brokered Services
18 © Copyright 2012 EMC Corporation. All rights reserved.
• 技術模式
Private, Public, Hybrid Cloud
Controls, Trust, Compliance
Standardize, Automate
維運模式
Organization, Skills, Roles
Horizontal Processes
Business Alignment
實現 ITaaS 需要新的模式
消費模式
Self-Service Catalogs
Financial Transparency
Consumerized IT
19 © Copyright 2012 EMC Corporation. All rights reserved.
需要從孤島式的組織移轉至融合式的服務架構
ITaaS 需要配合調整 IT 組織與處理流程:
IT Service Sales &Marketing
IT Service Management
Infrastructure–as-a-Service
App Platform–As-A-Service
Enterprise Apps –As-A-Service
User Experience–As-A-Service
Platform Management
Platform Architecture
Systems Storage Backup & Recovery
Data Center Networks
Security Foundational
IT Roles
Horizontal Processes
Service-Oriented Skills, Roles,
Operations
20 © Copyright 2012 EMC Corporation. All rights reserved.
加速您的職場生涯
ITaaS 需要新的專業技能與職掌:
EMC Cloud Architect
EMC Data Center Architect
EMC Technology Tracks
Cloud Infrastructure And Services
Virtualized Infrastructure
IT-As-A-Service
Information Architect
Storage Service Management
Information Engineer
Information Availability
Service Marketing
Service Operations
Product Management
Financial Management
Technology Architect
Storage Administrator
Implementation Engineer
Platform Engineer
IT Business Roles
21 © Copyright 2012 EMC Corporation. All rights reserved.
Service Operations Management Basic Capabilities Needed to Meet SLAs
IT Product Management Disciplines To Manage IT Services
以客戶為中心並建立 IT 是企業內服務供應商的心態
ITaaS 提升 IT 與業務的連結
IT Go To Market Defined Services With Transparent Pricing
How Do We Market, Sell, And Bill For Our Offerings?
How Do We Productize To Win The Business?
How Do We Implement And Support Our Products?
22 © Copyright 2012 EMC Corporation. All rights reserved.
EMC IT 邁向 ITaaS 的旅程!
23 © Copyright 2012 EMC Corporation. All rights reserved.
2008 Vertical Silos
2011 Unified Private Cloud
Infrastructure And IT-As-A-Service
Operational Models Affect Organization
EMC IT 的演變:
EMC’s Shift From Silos To Services
24 © Copyright 2012 EMC Corporation. All rights reserved.
成本與靈活性的趨勢
EMC IT: 在旅程中伴隨產生的巨大效益
2005 2006 2007
Phase 1 IT Owned Apps
Phase 2 Mission-Critical Apps
Phase 3 Run IT-as-a-Business
2008 2009 2010 2011
1
Hour
7
Days
40
Days
60
Days
80
Days
90
Days
42%
40%
20%
21%
23%
20%
Percentage Of IT Spend On New Capabilities vs. Lights-on 30
Days
IT PRODUCTION Lowered Costs
BUSINESS PRODUCTION Improved Quality of Service
IT-AS-A-SERVICE Improved Business Agility
Approximate Time-to-Provision App. Environments
25%
25 © Copyright 2012 EMC Corporation. All rights reserved.
83% FASTER TIME TO DEPLOY
EMC IT 在 ITaaS 的一個範例 - Cloud9 Sandbox Infrastructure-As-A-service
For Developers
Hosted In EMC IT Global Data Centers
IT Supported Operating Systems
Choice Of Size Configurations
24x7 Monitoring, OS Support
Backups & Self-Service Restore
26 © Copyright 2012 EMC Corporation. All rights reserved.
邁向 ITaaS 的蛻變: EMC 能幫什麼?
維運模式
Cloud & ITaaS Architect Training and Certifications
Process Design, Management
Organizational Change Management
技術模式
Converged Infrastructure
EMC Proven(SM) Solutions
Trust, GRC Solutions
Cloud Trust Authority
消費模式
Service Catalog Design
Financial Management
Transition Planning
Service Provider Ecosystem