101 cd 1315-1345

1 © Copyright 2012 EMC Corporation. All rights reserved.


實現 IT 即服務的願景

Leveraging IT To Accelerate Business Agility

李百飛業務拓展總監/EMC Taiwan

(ITaaS: IT-As-A-Service)


ITaaS 的目標為何?


靈活性是企業導入私有雲的 #1 動力

55% 靈活性

15% 其他

24% 成本

9% 業務連結

“ 大部份的用戶看到靈活性與速度是導入私有雲的最主要效益。”

- Gartner

Source: “The Drivers And Challenges Of Private Cloud Computing”, March 2011, Gartner


Global Business Agility Survey, VMware, February 2011

• Agility Is Important To Achieving Key Business Outcomes

• IT Agility Strongly Linked To Agile Companies

• Cloud Computing Enables IT Agility

• Business Leaders Even Link Cloud Directly To Business Outcomes

63% Of Business Leaders Agree Cloud Can Have A Significant Impact In Making Their Business More Agile And Responsive

Companies With Enterprise-wide Cloud Deployments Are 3x More Likely To Achieve Business Agility That Is “much better than competition”

IT Agility

Cloud

Business Agility

Corporate Performance

提供業務上層的優勢價值

ITaaS 的目標: 靈活性


實現 IT 即服務

IT 必須轉型成為 “內部服務供應商”

Deliver Improved Business Agility.

Provide Value To Business Top-Line.

Maintain Trust And Control.

Simplify Consumption of Internal/External Services.


傳統客服

IT 提供

淨成本

孤島式

User 自選

自助式服務

融合式服務

計量付費


IT Production Infrastructure Focus

Business Production Applications Focus

IT-as-a-Service Business Focus

雲端旅程中伴隨產生眾多的邊際效益

ITaaS 是雲端旅程的最終目標

% 虛擬化

79%

EMC is here

100%

86%

15%

30%

40%

標準化自動心

簡單性效率性保護性

延展性永續性安全性


IT Production Infrastructure Focus

Business Production Applications Focus

IT-as-a-Service Business Focus

% Virtualized

標準化自動心

簡單性效率性保護性

延展性永續性安全性

價值聚焦由基礎架構成本移轉至業務靈活性

ITaaS 的業務價值是極為不同的!

x/$ Unit Cost Savings

t Agility: Time to Provision, Deploy

C LoB Customer Sat. (Competitiveness)

C CFO Customer Sat. (Cost Transparency)

$ Data Center Equipment Savings

% Increase In Energy Efficiency

CO2 Pounds of CO2 Reduced

$ Power And Space Savings

$ Data Center Equipment Savings

% Of Mission-Critical Apps Virtualized

CO2 Pounds of CO2 Reduced

$ OpEx Savings


技術模式

Private, Public, Hybrid Cloud

Controls, Trust, Compliance

Standardize, Automate

維運模式

實現 ITaaS 需要新的模式

消費模式


TRU

ST

端對端的信賴與自動化 (E2E Trust & Automation)

ITaaS 的新技術模式

A U

T O

M A

T I O

N

Application Transformation (Hybrid)

Infrastructure Transformation (Hybrid)

End User Provisioning Transformation (BYOD)

Private Public

New Application Platform

New End User Computing

Automated Hybrid Cloud Infrastructure


端對端的信賴與自動化 (E2E Trust & Automation)

ITaaS 的新技術模式

TRU

ST

A U

T O

M A

T I O

N

傳統技術 Point-

Products

• Component-focus

• End-User Devices

• Provisioning Tools

• Application

• Server

• Networking

• Storage

新技術 Integrated End-To-End

• Composite-Focus

• Service Catalog Integration

• Virtual Infrastructure

• Data Federation

• Cloud SP Federation


技術模式




維運模式


消費模式

Self-Service Catalogs

Financial Transparency

Consumerized IT


IT 的運作方式(Act/Operate)必須像一個服務供應商

ITaaS 簡化 IT 消費模式:

Public Cloud

Simple Low Cost

Flexible Self-Service

Internal IT requires

• Customer-Focus

• Financial Transparency

• Choice Computing

• Catalog of Services


提供一致性的 …

ITaaS 運用服務目錄簡化 IT 消費機制

Standard Services: Familiar Terms to LoBs

Control: Services Packaged With Trust, SLAs

Management: Demand, Capacity, Financial

Business Data: Variable Costs, Service Levels

LoB User

IT Staff

App Owner


明確的計量與成本價格可以創造各種不同的服務計費模式

ITaaS 計價透明可簡化決策機制

Links Cost to Consumption

Provides Basis for Service Pricing

Quantifies Demand (maps per-user utilization)

Forecasts Demand (highlights consumption)

Supports Delivery (aids capacity management)


ITaaS 創造消費者化的 IT 能簡化滿足業務需求與存取的複雜性

Choice Computing

Service Pricing & Rate Sheets

Self-Service Portals

Brokered Services


• 技術模式




維運模式

Organization, Skills, Roles

Horizontal Processes

Business Alignment


消費模式

Self-Service Catalogs

Financial Transparency

Consumerized IT


需要從孤島式的組織移轉至融合式的服務架構

ITaaS 需要配合調整 IT 組織與處理流程:

IT Service Sales &Marketing

IT Service Management

Infrastructure–as-a-Service

App Platform–As-A-Service

Enterprise Apps –As-A-Service

User Experience–As-A-Service

Platform Management

Platform Architecture

Systems Storage Backup & Recovery

Data Center Networks

Security Foundational

IT Roles

Horizontal Processes

Service-Oriented Skills, Roles,

Operations


加速您的職場生涯

ITaaS 需要新的專業技能與職掌:

EMC Cloud Architect

EMC Data Center Architect

EMC Technology Tracks

Cloud Infrastructure And Services

Virtualized Infrastructure

IT-As-A-Service

Information Architect

Storage Service Management

Information Engineer

Information Availability

Service Marketing

Service Operations

Product Management

Financial Management

Technology Architect

Storage Administrator

Implementation Engineer

Platform Engineer

IT Business Roles


Service Operations Management Basic Capabilities Needed to Meet SLAs

IT Product Management Disciplines To Manage IT Services

以客戶為中心並建立 IT 是企業內服務供應商的心態

ITaaS 提升 IT 與業務的連結

IT Go To Market Defined Services With Transparent Pricing

How Do We Market, Sell, And Bill For Our Offerings?

How Do We Productize To Win The Business?

How Do We Implement And Support Our Products?


EMC IT 邁向 ITaaS 的旅程!


2008 Vertical Silos

2011 Unified Private Cloud

Infrastructure And IT-As-A-Service

Operational Models Affect Organization

EMC IT 的演變:

EMC’s Shift From Silos To Services


成本與靈活性的趨勢

EMC IT: 在旅程中伴隨產生的巨大效益

2005 2006 2007

Phase 1 IT Owned Apps

Phase 2 Mission-Critical Apps

Phase 3 Run IT-as-a-Business

2008 2009 2010 2011

1

Hour

7

Days

40

Days

60

Days

80

Days

90

Days

42%

40%

20%

21%

23%

20%

Percentage Of IT Spend On New Capabilities vs. Lights-on 30

Days

IT PRODUCTION Lowered Costs

BUSINESS PRODUCTION Improved Quality of Service

IT-AS-A-SERVICE Improved Business Agility

Approximate Time-to-Provision App. Environments

25%


83% FASTER TIME TO DEPLOY

EMC IT 在 ITaaS 的一個範例 - Cloud9 Sandbox Infrastructure-As-A-service

For Developers

Hosted In EMC IT Global Data Centers

IT Supported Operating Systems

Choice Of Size Configurations

24x7 Monitoring, OS Support

Backups & Self-Service Restore


邁向 ITaaS 的蛻變: EMC 能幫什麼?

維運模式

Cloud & ITaaS Architect Training and Certifications

Process Design, Management

Organizational Change Management

技術模式

Converged Infrastructure

EMC Proven(SM) Solutions

Trust, GRC Solutions

Cloud Trust Authority

消費模式

Service Catalog Design

Financial Management

Transition Planning

Service Provider Ecosystem

Documents

101 cd 1315-1345