79Statewide Report 2017

The best things about this service were...

Your Experience of Service78

0 10020 40 60 800 10020 40 60 800 10020 40 60 80

Overall Experience

Respect

Safety and Fairness

Participation

Individuality

Information and Support

Making a Difference

Experience Scores by Domain 2017

2015 2016 20172015 2016 20172015 2016 2017

Community Bed BasedAdmitted ServicesCommunity Services

60

70

90

80

100

Queensland

Overall Experience Scores 2015–2017

2015 2016 2017

DeclinedCompleted

Survey Completion Rates

Your Experience of Service

My experience would have been better if…

81

84

78

84

85

73

75

80

85

84

80

84

70

72

85

90

88

88

87

75

73

61%

15%19%13%

5%

7%

4%

Community Bed Based

9%Admitted26%Community

66%

Surveys Completed

192Service

Episodes

1256

Sunshine CoastHospital and Health Service

Very Good or Excellent

Overall how would you rate your experience of care with this service

in the last 3 months?

...I was not involved much in my care plan.

...Individual lifestyle was taken more into consideration where don't 'fit' common ideals.

...More communication between care team and patient eg. explaining results of tests, discussing discharge plans etc.

...I think the outpatient system is a brilliant idea and is working for all stakeholders – patients, care workers and the state (i.e. cost)

...The team came and visited me! and I felt that there might be some hope for me!

...The fact that my husband has been involved in my treatment. The service has been very much geared to my wellbeing.

3.55Q23. The effect

the service had on your hopefulness

for the future

3.65Q24. The effect the service had on your ability to manage your day to day life

3.62Q25. The effect

the service had on your overall well-

being

3.65Q22. Convenience of the location for

you

3.62Q21. Development of a care plan with you that considered all of your needs

Lowest Scoring

Questions

4.44Q10. Your opinions about the involvement of family or friends in your care were respected

4.54Q6. Your individuality and values were respected

4.43Q2. Staff showed

respect for how you were feeling

4.42Q4. Your privacy was respected

4.45Q1. You felt

welcome at this service

Scale5 – Highest Score1 – Lowest Score

Highest Scoring

Questions

...Support and being given the responsibility for my own health. I am trusted.

...I was listened to better during my crisis points.

81Statewide Report 2017

What has been the most helpful thing about the services you and your child receive?

Additional comments...

What would improve services here?

Family of Youth80

1009080706050403020100

Overall Experience

Accessibility

Appropriateness of Care

Needs Were Met

General Satisfaction

Involvement in Care

Respect and Safety

Service Outcomes

Experience Scores by Domain 2017

60

70

80

90

100

Queensland

Overall Experience Scores 2015–2017

201720162015

DeclinedCompleted

Survey Completion Rates

Family of Youth

201720162015

84

75

83

85

85

82

90

68

201720162015Sunshine Coast

87%

Surveys Completed

30

Service Episodes

208

14%2%

20%

0.5%

Sunshine CoastHospital and Health Service

Agree or Strongly Agree

Overall, I am satisfied with the treatment my child receives

Sunshine Coast HHS received less than 10 completed Family of Youth surveys in 2016, therefore results have not been presented here.

Very pleased with the psychologist who worked with us.

Let more families know how to get help.

More flexible times to be seen.

More specific goals and interventions.

That my child is talking to someone.

Developing strategies to help my child cope with every day life situations.

The right people are available when we need them.

3.20Q21. I am satisfied with our family life

right now

3.30Q19. My child is doing better in school and/or work

3.37Q20. My child is better able to cope when things go wrong

3.30Q18. My child gets

along better with friends and other

people

3.50Q16. My child is

better at handling daily life

Lowest Scoring

Questions

4.30Q4. The people helping my child stick with us no matter what

4.48Q13. Staff respect my family's religious/spiritual beliefs

4.45Q6. I participate

in my child's treatment

4.70Q14. Staff speak with me in a way

that I understand

4.70Q12. Staff treat me with respect

Scale5 – Highest Score1 – Lowest Score

Highest Scoring

Questions