Yarra House handbook 2015 - My Student Village from CLV · Yarra House Residents’ Handbook 2015 2 ... Residents need to provide their own cookware, and are ... your convenience

University of Canberra Village Residents’ Handbook 2010 I

‘15Resident Handbook

Disclaimer & Warning

“Melbourne Polytechnic (the owner of the Village) and CLV Management Services Pty Limited (the company which operates the Village) (“CLV”) strive to ensure the accuracy and reliability of the information contained in this handbook (Information) but no warranty is provided in this regard. Melbourne Polytechnic and CLV and each of their respective employees disclaim any liability (including all losses, damages, costs and expenses of whatever nature) arising from the use of, or reliance on, any of the Information.”

welcome

Live, Learn, GrowAt Yarra House we provide a fullresidential life program designed to enhanceyour campus experience. Our program is basedon our philosophy of creating a place where youcan live, learn and grow. We aim to make sureyour time with us is fun and memorable, to support your study success, to provide oportunities for new experiences and skills that will last you a life time.

Contents

2 Welcome to Yarra House 3 Your community: Yarra House

Background & history

The village staff 6 Facilities and services

The games room Recreational lounge

Study room Kitchens

Laundry Cultural activities Fairfield campus

7 Your residences

What is provided? What to bring

What you can purchase from the village Internet Access cards

9 Fresh out of the nest? Cooking

Cleaning

Garbage Reporting maintenance Car parking

12 Administratively speaking

Mail

Checking in Payment of bills Damages charges list

15 Your community: Residential life

Live, Learn, Grow

17 Community living

Sharing living: a beginner’s guide Resolving difficulties Noise Partying at the village

Smoking

19 Your safety, security and wellbeing

Personal wellbeing Cars in the village

Drugs – legal & illegal Personal issues Sexual decision making Harassment

A little about you 22 Staying connected

Communication within the village 23 Where to go for help

The resident support team

Locked out of your room? MELBOURNE POLYTECHNIC counseling

24 In case of emergency

Fire

Medical Hospitals

26 Your community: Local and Melbourne city

Entertainment Eating local Transport

Appendix A Village maps Appendix B Village rules Appendix C Noise policy Appendix D Party policy Appendix E Privacy policy Appendix F 2015 Rent schedule

Handy phone numbers

Yarra House Residents’ Handbook 2015 2

© 2014 Melbourne Polytechnic/ CLV Management Services Proprietary Limited October 2014: Version 5

Welcome to Yarra House

On behalf of the team at Yarra House, welcome to life on campus.

Yarra House is exciting student accommodation, fully renovated in 2010, on Melbourne Polytechnic’s

beautiful Fairfield campus. We look forward to welcoming you to our community.

We aim to ensure your time at Yarra House is a memorable experience, where you will make friends and

have fun in a supportive environment, as well as have time to focus on your studies. We want to create an

environment where you can live, learn and grow.

All our staff are focused on making Yarra House a great place to live, and really enjoy what they

do. Residential Assistants, who live in Yarra House, will help in many ways, from providing advice and

support, to helping organise programs and activities throughout the year.

The Resident Handbook identifies the services, polices and resources you need to be an informed resident.

I encourage you to take the time to read it and to always keep it handy for reference purposes. If there is

any more information that you need, please contact any of the Yarra House Staff or one of our Residential

Assistants. We’re all here to help you gain the most from your time on campus and provide support during

your stay.

I wish you all the best with your studies. I hope that you will make the most of the activities on campus,

as well as the residential program events we’ll be running this year.

I look forward to meeting you.

Siobhan Russell

Village Manager

Yarra House



Your community:

Yarra house

Yarra House opened its doors as a student accommodation

facility for the first time in March 2010, providing Melbourne Polytechnic’s first on-campus housing. Yarra House is the nurses quarters of a historic hospital and was

completely refurbished to create a home for 149 students. Campus Living Villages, specialist student accommodation providers, manage the facility in partnership with Melbourne Polytechnic.

Yarra House offers fully furnished rooms, most with en-suite bathrooms. Each is fitted with reverse cycle-

air conditioning and heating. There are plenty of places to relax, with lobbies throughout the building and

recreational lounges where residents can meet for a group meal, or just relax with friends.

With a large games room and easy access to walking tracks, bicycle paths and sporting facilities, there are

plenty of recreational opportunities to explore. For those seeking a quiet study space away from their

room, a dedicated study with wireless internet is also available.

Yarra House offers residents a high degree of independence, with great facilities and all within the security

of a supportive student community.



The village staff

Michal Lynch General Manager

t. +61 3 8330 2000

e. [email protected]

Michael Lynch is the General Manager of two CLV properties in

Melbourne. Michael has established a strong market presence in

Melbourne by focusing on providing clean, secure accommodation

and an innovative residential life program with his diverse team of

highly competent staff.

Siobhan Russell Village Manager

t. +61 3 9269 8990


Siobhan has been employed with Campus Living Villages in various

roles. As Village Manager of Yarra House, Siobhan’s main

responsibility is to ensure that the stay of every resident in Yarra

House is rewarding, enjoyable, secure and comfortable.

Alessandra Busio Administrator

t. +61 3 9269 8990


Alessandra manages administration and reception at Yarra House,

handling all accommodation enquires and processing student

applications. Alessandra also assists residents with day to day

enquiries and works closely with the residential manager to

actively promote the Yarra House Residential Life Program.

Alessandra comes from a hospitality background having worked

as a hotel receptionist in a busy Cairns hotel. Being Italian and

having studied in Australia and lived in student accommodation

herself, Alessandra knows first-hand what it is like for

international students studying and living in a foreign country and

is able to relate well to residents and their needs.



Michael Cowan Residential Manager

t. +61 3 9269 8992


Michael is the Residential Manager at Yarra House and comes with

20 years’ experience in student accommodation and housing. The

Residential Manager lives onsite, is employed full time and is on-

call after hours. Michael also oversees Yarra House’s community

events and coordinates the Resident Assistant Team.

Resident Assistants (RAs)

As you settle into life at Yarra House you will also meet our willing, ready and able Resident Assistant (RA)

team members. The RAs have been appointed to work with Yarra House management to help make your stay

with us as comfortable, fun and safe as possible. If you have any ideas or suggestions about how we can

enhance the quality of your stay with us, please talk to an RA or come and see us at reception.



Facilities and services

The games room

Need a break from study? You can chill out in our very own common room. Equipped with two pool tables

that can be used anytime free of charge, a table tennis table, air-hockey table, foosball table and a flat screen

television with free Foxtel. It is a great place for you to mingle and catch up with the latest in-house news.

Recreational lounges

There is one furnished lounge on each level where you can share a group meal, and just relax with friends.

Each recreation room has a flat screen television with free to air channels.

Study room

If you prefer to study away from your room there is a quiet study room available on level 2 for quiet

individual and group study. Please be considerate of other users when using this facility and remove any

rubbish including used food and drink containers when you leave.

Kitchens

There are two kitchens located at the end of the North East wing on Level 1 and Level 2 and are accessible

24/7. Quiet use is required between 10pm and 8am. Residents need to provide their own cookware, and are

required to wash it within an hour of use and store it in their rooms. Spillages must be wiped up and the

kitchen is to be left clean for the next user.

Laundry

The laundry room is located in the basement of the South East wing. The cost for a wash cycle is currently $4

and $3 for a dry cycle (coin operated). There is also a small laundry on Level 1 for the use of residents that

have a physical disability. If you require change for the machines you can get this at reception during opening

hours.

Gym A small gym is located on level 1. All residents are welcome to use this space. Residents are not allowed to use the gym between the hours of 10pm and 6am.

Cultural activities

We celebrate diversity. We encourage multiculturalism and will be offering a number of fun cultural activities

throughout the year.

See reception, your events calendar, Facebook, Instagram or the Yarra House website for upcoming events.

If you have any ideas for events, come and have a chat with us at reception or see your Residential Manager.

Fairfield campus

In addition to the facilities located within Yarra House, Melbourne Polytechnic’s Fairfield campus has many

facilities available to Yarra House residents. These include:



> Cafeteria

> Library

> Nursery café

> Plant Nursery

> Bike and walking tracks

> Car parking

> ATM

> Lockable bike shelter



Your residence

What is provided?

All residences come furnished with a:

> Desk

> Desk chair

> Wardrobe

> Bed

> Mattress

> Mattress protector

> Reverse cycle air conditioning

> Blinds (filter & block out)

> Socket for TV aerial

> Data port

> Shower

> Toilet

> Bar fridge

> Basin

What do I need to bring/buy?

All residents need to supply their own:

> Crockery, cutlery, pots and cooking utensils

> Bed linen and quilts

> Towels and bathmats

> Coat hangers

> Cleaning supplies

> Rubbish bin

> First Aid Kit

What you can buy from the village….

The residential fee is for the right to occupy the room only and does not include bedding or kitchen packs. For

your convenience (particularly for those who are getting straight off a plane), Yarra House has bedding and

kitchen packages that may be purchased from reception upon your arrival.



Single bedding package

$160.00 (suitable for all room types)

Includes:

Bathroom:

> 1 x bath mat

> 1 x bath towel

> 1 x hand towel

Kitchen Package

$110.00

Includes:

> can opener

> dinner plate

> bowl

> fork, knife, spoon

> vegetable peeler

> glass and mug

> side plate

> pot and pan

> chopping board

Internet

Internet connectivity is available in every bedroom. Internet packages can be organised through the Yarra

House internet provider, BigAir. Various pre-paid packages can be bought online or over the phone. Visit

www.bigaircommunitybroadband.com.au or see reception for more information.

Lost access cards

Report lost room keys (cards) to reception immediately. The longer you leave it, the longer the security of

your room is in jeopardy.

Replacement of broken, damaged or lost cards incurs a $20 fee.

Bedding:

> 2 x sheets

> 1 x pillow case

> 1 x doona and doona cover blanket

> 1 x pillow

> egg flip

> tongs

> tea towel

http://www.accessplus.com.au/

http://www.bigaircommunitybroadband.com.au/



Fresh out of the nest?

Here’s a little help

Cooking

Shopping and cooking for yourself is cheaper and much better for you than a diet of take-away. Looking

after yourself is essential to good academic outcomes and great health. Wholesome balanced meals help

you maintain a healthy weight and thus decrease your risk of developing lifestyle diseases such as diabetes

and heart disease.

Your nearest local supermarket options are:

> IGA Supermarkets: 96 Station Rd, Fairfield

> IGA Supermarket: 284-288 High Street, Northcote

> Woolworths: 72-84 Upper Heidelberg Road, Ivanhoe

> Coles: Ivanhoe Plaza Shopping Centre, 4 Livingston St, Ivanhoe

> Coles: Separation St, Northcote

Near the supermarkets you will also find fresh fruit & vegetable shops and butchers which may charge less.

Queen Victoria Market on the corner of Elizabeth and Victoria Street in the city offers a huge range of fresh

foods and continental delicacies at very good prices.

The Queen Victoria

Market operates Tues, Thurs, Fri, Sat, from 6am and Sunday from 9am until early-mid afternoon.

Forming cooking groups is a great way to have fun preparing meals and make friends as well as trying new

foods and flavours. Shopping with another resident or two is a simple way to learn about simple food ideas

and new products you might enjoy.

Cooking is not permitted in rooms. Please use the kitchens on Level 1 and Level 2 for cooking, and when

you have finished please wash and remove your dishes, and leave the area ready for the next user. To

ensure the kitchens remain clean and tidy, pots, pans, crockery and utensils left in kitchens and pantries

will be removed on a weekly basis, washed and stored for later collection by gold coin donation. Any

unclaimed items will be given to charity by discretion of Village Management. Fridges and Freezers will also

be checked for un-named and out of date food items on a monthly basis. All out of date and unnamed

items will be removed and thrown. Prior notice of the clear out will be given by Village Management.

Cleaning

It is very important to have a high level of personal hygiene. Please keep your room as tidy as possible.

There will be random inspections throughout the year to keep a check on the state of the rooms.

Cleaning services:



You are encouraged to keep your room as clean as possible and do all your own cleaning. We have vacuum

cleaners at reception for you to use – please provide a $10.00 deposit or an ID per use – this is refunded to

you when you return the vacuum cleaner.

However, if you are struggling with keeping your room clean, we can organise a cleaner. We call it the Lazy

Bones cleaning service; as it costs only $50 per room, or $25 per person if in a twin share room.

‘Lazy Bones’ cleaning includes:

> Vacuuming

> Cleaning of entire bathroom

> Wiping down of desks and furniture

> Window cleaning

This service does not include:

> Picking up of items left around the room

> General tidying

> Making of beds

> Cleaning of fridge

> Washing of dishes

> Laundry

Your room will need to be relatively tidy before it can be cleaned. This is not a hotel type service but simply a

cleaning service to encourage personal hygiene. To book the Lazy Bones service you can contact reception

either in person or via email at [email protected]

Cleaning must be booked at least 3 working days in advance.

Garbage

Garbage can become a major problem if not taken care of properly. Garbage is not to be left in your room for

an extended period of time as the smell can go through the whole building. There are waste disposal bins

outside of the South West corner of the building which you are able to use. Do NOT place any personal

rubbish in the laundry room bins, recreation room or kitchen bins, and/or in common areas or on balconies.

Recycling

Recycling bins are also available outside of the South West corner of the building. If you do use the recycling

bins please make sure that only items that are recyclable are placed in the bin as contaminated bins will not

be collected and end up as general waste.

Reporting maintenance

To report any maintenance problems in your room or around the property, please contact reception, either in

person, by phone or by email to [email protected]

Your maintenance issue will then be logged and addressed by Melbourne Polytechnic’s maintenance

department.

Changing of light globes is the responsibility of Yarra House, so please let us know during the week if any

have blown.

mailto:[email protected]



Car parking

On-site parking is available for Yarra House residents in the student car park.

Yearly and half yearly permits

Yearly permits are available for $300.00; 6 months permits cost $150.00. These can be organized directly

with Melbourne Polytechnic by applying and paying online on https://vpermit.com.au/nmit. Once an application

has been submitted for a parking permit an email will be sent to your registered email address with payment

details.

Please note:

> Once payment is made there are no refunds.

> The Vpermit system will allow Yarra House residents to register 1 vehicle. Residents can login and update

details at any time including changing car registration details.

> The parking permit entitles Yarra House residents to park in the student all day parking areas at any

campus or designated Yarra House car park in the student car park.

> The parking permit entitles residents to park in Yarra House car parks opposite the reception entrance

from 5pm - 8am Monday to Friday and all day on weekends only, not during business hours.

> Yarra House residents are not permitted to park in 0-5 hour student zone, staff zones or visitors parking

areas. Yarra House residents parking in these zones risk a parking infringement notice.

Any parking enquiries can be directed to [email protected] or 03 9269 1656.

For security reasons the student car park gate and main campus gates are closed overnight from the hours of

9pm to 6am Monday to Thursday and from 7pm Friday through to 6am Monday morning.

Electronic swipe card access is available to residents during these hours using your room access card.

All parking is subject to availability and at the car owner’s own risk. Try not to leave any valuables in your

car. Casual parking permits If you require a casual parking permit residents will need to register with CellOPark Pay As You Go parking.

There are 3 ways you get register with CellOPark:

1) Via the Website: To register online, head to the CellOPark registration page and fill in your details and

payment method. You can register up to two vehicles:

https://www.cellopark.com.au/Account/SignUp

2) Via your Phone: You can also register by calling 1300 467 275 and following the prompts.

3) Via the CelloPark App: This App is free to download:

https://vpermit.com.au/nmit






Rates for casual parking are listed below:

Pay As You Go

Daily rate (flat rate all day) $4.80

Five-hour zone = $0.56 (per hour) $2.80

After hours and weekend parking Yarra House residents are permitted to park within the main campus grounds in front of Yarra House between

5pm and 8am Monday to Friday and all day on weekends. All cars must be returned to the main student car

park before 8am each weekday (excluding public holidays); if you fail to move your car you may receive a

parking infringement notice.

Residents parking in the student car park at night can contact the Yarra House evening security guard to

request an escort from the car park by calling 0427 997 363.

Speed limits

Speed limits are strictly enforced by the Campus Security Staff; drivers must keep within the nominated

limits.

Failure to do so may result in the vehicle being excluded from parking at, or entering the campus.



Administratively speaking

Mail

your postal address is:

[Your Name]

Yarra House

Melbourne Polytechnic Fairfield Campus

101 Yarra Bend Rd

Fairfield VIC 3078

Australia

Receiving mail All mail received via ordinary Australia Post is distributed in your mailbox near reception, which is accessible

24 hours a day. Should you receive a large parcel or envelope, it will be kept at reception and a notification

email will be sent to your email address. Parcels can be collected during office hours from reception or after

hours from security. Any mail not collected within one month of receipt will be returned to sender.

Couriers & other deliveries

Yarra House will sign for packages delivered by couriers during business hours to avoid frustration between

residents and the courier company, only when permission is given by the resident prior to a parcel being

delivered. However, Yarra House does not accept any responsibility for misplaced or damaged goods.

Courier companies may charge you if items have to be redelivered.

Some companies will return deliveries to the sender if they cannot be delivered.

Sending mail Residents can purchase postage stamps and standard envelopes from the reception desk. You can send

postal items via Australia Post whose offices include:

> Fairfield Post Office, 145A Station Road, Fairfield

> Alphington Post Office, 730 Heidelberg Rd, Alphington

> Ivanhoe Post Office, 90-92 Upper Heidelberg Rd, Ivanhoe

Checking in

You will have provided us with a photo of you at the time of returning your contract paperwork, this photo will

be printed onto your personal Access Card. Your personal Access Card will be encrypted with your room

access and access to all common areas within the building.

You will need to fill out a room condition form, letting us know of the condition of your room upon arrival. It is

imperative that these are completed in detail as they are a record of the condition of the room when you

arrived at Yarra House. You are also required to fill in a Fire Awareness Form and Emergency Contact Form.

These must be returned to reception within 48 hours of check-in.

You will also receive further information about living in Yarra House and using the facilities in your Welcome

Pack envelope that will be given to you upon arrival.



Checking out

1. fix a date

Please advise reception in advance IN WRITING on the form prescribed of your check-out date and your

check-out time. It is essential that we know when you will be leaving.

2. where to go

Checking out can only be done at reception. Allow ample time, as a number of people may also be checking

out at the same time. On your day of departure, you must fully vacate your room by 10am.

If your actual departure time is before reception opens in the morning, you must complete all departure

formalities the day before.

3. upon checking out

You will need to arrange for a pre-departure inspection of your room by contacting reception and filling out a

departure confirmation form. Your room must be cleaned to the same standard it was when you arrived

otherwise you may incur additional cleaning charges. So you need to clean the shower, toilet, wipe or dust all

surfaces, remove any posters, clean inside of windows, clean and empty the fridge, and vacuum the floor.

Take all of your possessions with you.

Your room will be checked within 24 hours of your departure, and if it is not in a satisfactory condition, as

inspected by Yarra House management, you will be charged for the cost of additional cleaning.

4. furniture and fittings in place

Make sure that all items that should be in your room are present. Anything that is missing or damaged will be

replaced at your cost. When you have checked and cleaned everything, lock your bedroom door.

5. pay up!

You will be required to settle all accounts, miscellaneous charges etc. prior to your check out.

Payment of bills

Payments must be made on time or in advance. If you find yourself in financial hardship, contact the CLV

Accountant on t. 8330 2004 as soon as possible. We understand that it may be the first time that you have

had to pay residential fees and are more than happy to talk to you on the matter. Do not just let it go, as it

will result in a build-up of debt and leave you with a poor credit rating. Coming in for a chat with the Village

Manager or Accountant can avoid both of these problems.

ITEM COST

Bedroom

Study desk $ 300.00

Book shelf $ 175.00

Blinds $ 245.00 – 365.00

Single bed frame $ 415.00

Flat screen television $ 3000.00

Single mattress $ 300.00

Mattress protector $ 30.00

Study Chair $ 200.00

Wardrobe $ 725.00

TV antenna point $ 60.00

Data outlet $ 60.00



Damages charges

Recipients of a bill for damage have 7 days after the date of the bill in which to pay or request a review of the

claim. If you have received a damage bill, please take care of it immediately. Any bill not challenged within 7

days after issue is no longer subject to review.

Residents with an unpaid damages bill may have additional disciplinary action including reference to Yarra

House management.

Damages which occur in a common area will be charged to the residents concerned, or if not identified, to all

current residents. So if you see someone break something let us know so that the person/s responsible pays.

Standard charges for replacement of damaged furniture and fittings in a room are as shown above.

It is impossible to price many items or maintenance services, as they are generally dependant on the damage

caused. All work carried out on a Do and Charge basis, will be charged at a rate equal to the actual charge

from the supplier or contractor to Melbourne Polytechnic plus an administration fee equivalent to 20% of that

cost.

ITEM COST

Lounge

2 Seater lounge $ 700.00

3 Seater lounge $ 900.00

Tub chair $ 375.00

Artwork $ 125.00

Coffee table $ 140.00

Chairs $ 200.00

Microwave $ 180.00

Refrigerator $ 270.00 – 1150.00

Tap ware $ 250.00

Bathroom

Shower screen $ 280.00

Basin and tap-ware $ 550.00 – 880.00

Shelf $ 70.00

Towel rail $ 55.00

Toilet roll holder $ 45.00

Soap holder $ 12.00



Your community:

Residential life

It won’t take you long to realise that there’s never a boring moment at Yarra House. Yarra House life is very informal -

after all it is your home. Lots of socialising takes place around the common areas, and it’s not uncommon to find half a dozen people in the lounge watching TV.

Throughout the year there will be a wide range of activities at Yarra House. Your Residential Manager will be

responsible for putting together an Events Calendar each semester; this will be a great resource for upcoming

events. We are very open to suggestions so if you think of an idea, do not hesitate to contact either a

member of the RA team or come and see us at reception.

Live, Learn, Grow

Yarra House, as part of Campus Living Villages, provides you with a place to Live, Learn & Grow. This is the

essence of our Residential Life Program which provides for you facilities with a range of activities that

support your academic, personal and social life.

Living away from home for the first time can be very challenging at times. At Yarra House we believe that

being part of a supportive residential community can make all the difference.

Live: We facilitate the creation of a fun, friendly and diverse community through social events, sporting

and recreational activities and community development programs.

Learn: We support residents’ academic success through study support, study groups, academic advice,

financial assistance and educational facilities.

Grow: We encourage residents’ personal growth and transition to independence with a focus on life

skills, cultural awareness, social conscience, personal development and pastoral care.

The Residential Manager coordinates a wide variety of activities and provides regular updates regarding the

dates and times they are held. Your RA also has the latest information, so go on - get involved and enjoy

the interaction!



Joining the gym

If sport is not for you but you want to stay fit you can join a nearby gym. There are a number of gyms in the

area including:

> Melbourne Polytechnic Fitness Centre (Preston Campus)

Building F Preston Campus 77 - 91 St Georges Road, Preston VIC 3072 P: 9269 1822

http://www.nmit.edu.au/services/shops/nmit-fitness-centres/preston-fitness-centre/

> Curves Fairfield, Women’s Fitness Centre

298 Station Street, Fairfield, P: 9486 6600

http://curvesfairfield.com.au

> Ivanhoe Aquatic & Fitness Centre

170 Waterdale Rd, Ivanhoe

http://www.iafc.vic.gov.au/

> Collingwood Leisure Centre

St Hoddle, Clifton Hill, P: 9205 5522

http://www.nmit.edu.au/services/shops/nmit-fitness-centres/preston-fitness-centre/



Community living

Community and diversity are key components of Village life. We encourage all residents to be involved in activities if only in a small way. You will encounter people whose lifestyles,

backgrounds, personalities and values are different to your own. Take the time to get to know people around you, and never be afraid to ask questions, seek advice or guidance.

Living in shared accommodation:

A survival guide

For those of you in a twin share room, living with a new person can be somewhat confronting: you don’t

know their funny quirks and aren’t familiar with their pet peeves. The important thing is that it doesn’t need

to be confronting. Indeed, if you follow a few simple rules, you can ensure that you will get along with your

new roommate.

> Get to know each other. When your new roommate moves in, take the opportunity to show them around

Yarra House and have a drink together or grab a meal. If you are going to be living with your room mate

for the next 10-12 months, the sooner you get to know them, the better.

> Be considerate with your use of shared facilities and equipment.

> If something has strong sentimental value to you, store it away on your side of the room, and be clear it

cannot be borrowed without your permission.

> Be aware of the noise you and any guests you have over produce. This is common courtesy which should

extend to all residents.

> You must ask your roommate before inviting people over to stay and remember to register them at

reception or with evening duty staff by 10pm.

> Change the toilet roll when it is empty.

> Don’t hog the bathroom.

> Arrange an agreed cleaning roster for communal areas and bathroom.

> Take out the garbage when the bag looks full or is smelly.

Resolving difficulties

Living with other people involves a balance between patience with them and knowing when to raise issues

that are affecting your personal wellbeing.

If you have an issue with a fellow resident, try first to talk about that issue with the person concerned. Try to

talk about it before you are at bursting point. Talk about how the actions of the other person are affecting

your happiness or ability to study. Avoid using accusations. Think of solutions that can accommodate the

interests of all involved.



If you feel that you are unable to come up with suitable compromises yourselves you can call a Resident

Assistant to discuss strategies with them.

Sanctioned room moves (only approved in exceptional circumstances) will incur a room-move fee of $150

and will be subject to the usual room condition report processes.

Please see the Visitor Policy further along in the Handbook and ensure compliance as this could cause

problems between roommates.

Noise

An important part of becoming a member of the Yarra House community is having respect for fellow

residents. It is important to remember that not everyone has the same workload and whilst you may be free

to party and have a good time others may have assessments due the next day.

Key things to remember in regards to noise onsite is:

> No gatherings and noise in corridors and lobbies after 10pm – socialise in Recreation and games rooms

only after this time, or go off site.

> No gatherings in rooms after 10pm (rooms are for study and sleep only after 10pm) - socialise in

Recreation and Games rooms only after this time, or go off site. Noise and music should be inaudible

beyond resident’s bedrooms or the doors of the Recreation and Games rooms after 10pm.

It is for these reasons that we ask you to abide by the Noise Policy. (See appendix C).

Partying at the village

A major part of Village life is about socialising and having a good time. We encourage people to interact with

one another in a safe environment. The games room or recreation rooms are also good places to host

gatherings. You are allowed to have small parties onsite, you simply have to fill in a party application five

workings days before the event is scheduled and BEFORE you extend invitations, and it needs to be approved

by the Yarra House Manager (See appendix D).

You are responsible for your guests and must ensure the venue is cleaned afterwards. Parties that involve

alcohol consumption may require a rostered security guard and may incur a charge payable by you.

Celebratory events such as birthdays and engagements where alcohol consumption will be a focus are better

held off-site as all parties and noise in Yarra House must cease by midnight and unregistered guests must

then leave both Yarra House and Melbourne Polytechnic’s Fairfield Campus. Under no circumstances may

alcohol be supplied to minors (including under age siblings).

Smoking

From 2015 Melbourne Polytechnic will be a smoke free campus. There are a number of designated areas

where smoking is permitted. For more information on where to find these areas please view campus maps or

contact reception. There is to be no smoking in rooms or on balconies and when smoking outside remember

to put your butts in the bins provided. Please respect this policy and be courteous of those around you. Make

sure your guests are also aware.



Your safety, security and

personal wellbeing

Yarra House is designed with your safety in mind. While Melbourne is a friendly place, it is dynamic and like any city

it is sensible to be security conscious both at home and when you are out and about. Campus Living Villages provides after hours security. We advise residents to always lock their bedroom door upon leaving their room.

Personal wellbeing

Uniformed security are at Yarra House between 10.00pm and 5.00am every night of the week, there is also

an RA on duty who is contactable at any time and whose phone number is displayed at reception and on the

fridge magnet in your room. The Residential Manager is also on site five evenings per week. On the evenings

the Resident Manager is absent a security guard will be on site between 6.00pm and 8.00am. 24 hour video

surveillance is situated around Yarra House for your security.

Our first priority is to ensure that as a member of our community you feel safe and secure. However, you will

need to take responsibility for yourself to ensure your own safety as well. Yarra House is located in Melbourne

and like any big city, when travelling to and from Yarra House, especially at night, you should take simple

security precautions. Stick to busy, well lit streets and try not to walk alone. If you feel that your personal

security is threatened at any time you should first contact the police on ‘000’ and then contact the Resident

Assistant on duty or the Yarra House security guard.

Bikes

Bikes must be stowed in the bike shelter on the North side of the building. If you have a bicycle then you

need to use a heavy-duty lock that is very hard to cut such as a “U-Bolt”. If your bike has flip lock wheels

then consider securing these and taking flip lock seats with you. Please do not store bikes in the building as

inevitably they scrape walls and doorways and chip off paint, and you may be held financially liable for such

damage.

Cars

It is advisable not to leave any valuables in open sight such as stereos, wallets, keys, coins, mobile phones or

cameras. Consider leaving your glove box open so that people can see there is nothing of worth to steal.

Melbourne Polytechnic and Yarra House/CLV do not accept any responsibility for any stolen goods and

damage done to your car. You must acquire a free Yarra House parking permit from reception and display the

sticker on the windscreen of your car if you wish to park on the Fairfield Campus.

Doors and windows

Always remember to firmly close all doors behind you (so they lock), particularly laundry, games room, foyer

and balcony doors. It is important that residents take responsibility for the security of their own rooms and

the building. Very simple precautions such as ensuring you always lock your room door, lock windows and



draw blinds before you go out can reduce the likelihood of burglary. Also remember to NEVER leave your door

propped open as this just encourages people to walk into your room uninvited. Please ensure all your

personal belongings are secure as Melbourne Polytechnic, Yarra House/CLV accepts no responsibility for

damaged or stolen goods.

Suspicious persons

Only residents, Yarra House, key maintenance and security personnel can gain access to corridor entrances.

If you see anyone acting suspiciously, alert reception, the Residential Manager or a Resident Assistant.

Drugs – legal and illegal

We have placed information about drugs under this section because our primary concern is your safety.

Alcohol is perhaps the most widely used ‘drug’ in society and its use can have a very negative impact. The

negative health effects of alcohol are widely known and include brain, heart and liver disease. The regular and

excessive use of alcohol can have a major impact on your personal relationships, work and study. If you are

drinking several times a week, every week, then you may have an addiction to alcohol. There is also a strong

link between alcohol and violence, including sexual assault.

We’re not here to preach but we do want you to be safe and enjoy all aspects of life. MELBOURNE

POLYTECHNIC and Yarra House/CLV prohibit the use of any illegal drugs. The possession and use of

marijuana is illegal in Australia.

A few things to note about drugs in Yarra House:

> The use of marijuana and other illicit drugs is prohibited.

> If you are in possession of, dealing (selling) marijuana or any other illicit drug in Yarra House the police

will be called and you will be required to immediately move out of Yarra House.

> If there are reasonable grounds or suspicions of illicit drug use then random drug searches may be

authorised by Melbourne Polytechnic or Yarra House Management and carried out by local police

authorities.

> If you think you have an alcohol or drug problem and don’t know who to see for assistance then you can

talk with the Yarra House Manager or the Melbourne Polytechnic Counselor, who will assist you.

> The counselor can be booked by phoning student services on (03) 9269 1314

> Your welfare is our primary concern. In the evenings, you can always contact the on-call RA or

Residential Manager if you or your friends need help.

Personal issues

Personal issues, such as academic stress, alcohol abuse, depression and eating disorders may strain

relationships in a living situation. It is both a resident’s right and a resident’s responsibility to seek help when

such issues become disruptive.

Studies on alcohol abuse within universities and TAFEs show that there are significant secondary affects for

room-mates and friends of those who drink excessively. A resident’s concern about protecting a room-mate’s

privacy, where excessive drinking is involved or otherwise, should not keep him or her from getting support

personally or for that other person.

If a resident is worried about a friend, if the behaviour of another resident affects living habits of others, he or

she has the right and responsibility to seek help both personally and for that other person. It may be that the

resident’s action spares the individual concerned painful consequences, then or later. You may seek

assistance from the Residential Manager or the Yarra House Manager.



If you need help or want to talk to someone about excessive alcohol use, quitting smoking or problems you

may have with illicit drugs, then think about contacting the health service of the institution where you are

enrolled or make an appointment to see a doctor.

Sexual decision making

No-one should feel pressured into being sexually active. Despite general sexual freedom and more openness

in discussing sexual attitudes and behaviour, don’t feel forced into behaviours you aren’t yet ready for. You

need to feel comfortable with the decisions you make in this regard. Decisions about sexual behaviour should

be made thoughtfully. Everyone has their own set of values and attitudes and people are ready to engage in

different sexual behaviours at different times. Go with what feels right for you.

If you and your partner decide to be sexually active, both of you should take some responsibility for health

care within the relationship. You have to decide how much physical contact to have, and you have to make

decisions about contraception.

Partners should share these responsibilities and should respect each other’s wishes. It is vital to consider the

consequences of sexual involvement. These could include: unwanted pregnancy, dealing with the issue of

abortion, sexually transmitted infections, HIV and so on. These issues need to be discussed with your partner

before you start a sexual relationship. These aren’t easy decisions. If you need some guidance, the Family

Planning Australia Health Line can provide information and referral; they also have an excellent website:

www.shfpa.org.au/ with many facts under the ‘sex matters’ link. Your general practitioner is also a good

source of help in discussing the options in contraceptive control.

There are times when you are vulnerable to being swept away in strong feelings, for example in the party

context with free flowing alcohol, when spur of the moment impulses may lead you into unwise behaviour.

Don’t forget, you can always see a GP to discuss your options. Melbourne Polytechnic doesn’t have a health

service.

If you want to talk about relationship issues at any time, and feel uneasy talking with a RA, make an

appointment to see a counsellor where you are enrolled, which is generally free and is confidential.

Harassment

Harassment has no place within Yarra House or any of our Villages or halls and the residential management

team have a proper concern where the behaviour of students towards other students may constitute

harassment.

Such behaviour may take the following forms (but is not limited to): offensive jokes; expressing stereotypes

(assumptions about an individual’s behaviour, values or culture based on a group they belong to); derogatory

or offensive material sent through mail or email; physical contact; intimidation, abuse or assault.

Behaviour is considered harassment when it is unwelcome or offensive to the recipient and is repeated or of

such a significant nature that it has a detrimental effect on the recipient’s ability to study or engage in his or

her normal activity.

Harassment complaints procedure:

In the first instance, assistance may be provided by the Village Manager. If it does not seem appropriate,

then contact your General Manager (contact details can be obtained via the Village Manager or Reception).



A little about you

Your personal details

It is really important that you keep Yarra House up to date with all your personal details. Any mail we receive

for you after your departure will be returned to its sender, so make sure to re-direct any important mail upon

your departure. To change any personal details, please come to reception and leave your new details with an

office staff member, who will change them in our system. Alternatively you can always email us at

[email protected]




Staying connected

Communication within Yarra House

Every week Yarra House sends a group email. The weekly emails keep everyone up to date with everything

that is happening and recaps on past events. If you would like to publish something in the email please let an

RA or the Residential Manager know.

Yarra House events calendar

An Event Calendar will be published at the start of each month with all the upcoming events, public holidays,

community fundraisers and any other exciting things happening throughout the semester.

Reception

Reception is also a great place to keep informed about Yarra House. Here you can get information about up-

coming events, contact information and general enquires.

The reception desk is open from 9am-5pm Monday to Friday (excluding public holidays).

Email

It is important to have an up to date email address as this is one of the main ways we get in touch.

Weekly emails from Yarra House will inform you of any changes to upcoming events or scheduled

maintenance. Be sure to give your email address to reception in order to stay connected!

Yarra House Online

Keep in the loop by becoming a fan of Yarra House on Facebook. Here we keep everyone posted on all things

to do with Yarra House. Our website is also a useful reference tool: you can find forms, events calendars and

pages of other useful information at www.yarrahouse.com.au

Public telephone

A pay phone is located within Yarra House on Level 1 near reception. Coins are required.

Notice boards

Notice boards throughout the building display relevant event posters and other important information and

contact numbers.

Mobile phone It’s likely that during your stay reception will need to contact you via phone. Please make sure your phone number is up to date. It is also worth saving the RA and Security mobile phone numbers into your own phone as you may need to contact them if there is an emergency or you have locked yourself out of the building.

http://www.yarrahouse.com.au/



Where to go for help

The resident support team

You will meet all your Resident Assistants (RAs) within a short period of arriving at Yarra House. It is

important that you become familiar with the RA team as they are your bridge between residents and the

Yarra House management.

No matter how big or small you think your problem is you can always approach one of the RA Team to ask for

help (chances are they have come across a problem like yours before). The team is your first point of call for

any difficulty that you may encounter whilst living in Yarra House. They can provide you with advice, support

and where appropriate refer you on to other organisations for help. They can help with lockouts, noise

complaints, resident disputes and more serious matters. If you are having trouble with your course,

experiencing emotional problems or stress, are ill or just in need of a chat, please feel free to contact a RA

after hours on the RA mobile 0421 896 949. Save this number into your mobile phone, it will certainly come

in handy!

Alternatively, you can arrange a time during office hours to meet with the Yarra House Manager or Residential

Manager to discuss your problem.

Locked out of your room?

There is always someone at Yarra House who can assist you to get back into your room if you lock yourself

out. To encourage you to carry your access card with you there is a $20 lock out charge that is donated

annually to a designated charity. Three grace lock-outs between 8am and midnight will be tolerated before a

charge is applied to your account. All lock-outs between midnight and 8am will incur a $20 lock-out fee.

After office hours lockouts are attended to by the On-Call RA, the Residential Manager or Security. Remember

that other more pressing matters may restrict these staff from attending to your lockout straight away, so

please be patient.

MELBOURNE POLYTECHNIC counselling

An MELBOURNE POLYTECHNIC counselling service is available at the Fairfield campus on Monday, Tuesdays,

Thursdays and Fridays to MELBOURNE POLYTECHNIC students. Residents studying at institutions without

student services may also make an appointment with the Melbourne Polytechnic counsellor. The service is

located in the Library.

For more information contact 9269 1314 or visit the Melbourne Polytechnic student portal.



In case of emergencies

Fire

Fire alarms are life and death matters and must be treated as such. Please listen for fire alarms and follow

the procedures set out below. To minimise fire risk in Yarra House do not use any open fire sources in your

room or in common areas. This includes lighters, candles, incense burners, all of which are forbidden. Do not

leave appliances on in your room in your absence. As heating is provided using any additional heaters is only

permitted following a discussion with the Yarra House Manager who will indicate permission in an email to you

(if approved). False alarm fees payable by residents to the Victorian Fire Brigade are a minimum of $1,800

for each false alarm occurrence. Please ensure that any fire safety equipment is only used in an actual

emergency. Any inappropriate use of fire safety equipment is prohibited and may result in a resident’s

immediate removal from Yarra House.

Procedures:

When you hear the alert alarm (BEEP BEEP BEEP)

> Switch off all appliances, grab your room key and wait for further instructions or the evacuation alarm.

When you hear the evacuation alarm (WHOOP WHOOP WHOOP), you MUST:

> Evacuate via the nearest EXIT.

> Take your room key with you. Leave all belongings behind.

> Proceed to assembly area (north side of the Chapel adjacent to Yarra House).

> The authorities will advise when it is safe to return to your room.

Who at Yarra House responds to fire alarms?

During office hours, the staff in the office will investigate fire alarms. If outside of office hours and you hear a

fire alarm going off or set off a fire alarm in your room, it is important that you tell someone about it. Even if

you’ve just burnt the toast and the alarm goes off for a minute or two, you need to tell someone about it so

that the alarms can be re-set. After hours it will be the RA on duty and Security or Residential Manager who

respond to the fire alarm.

Medical

Always ensure that staff know if you or your room-mate or a fellow resident has experienced a serious

medical emergency. If the emergency is of a serious nature do not hesitate to phone an ambulance by

dialling 000. Be calm and clear about the nature of the emergency and the address. If you are unsure of what

to do you should phone a Resident Assistant immediately. They will attend, assess the situation and contact

the relevant people, ambulance, security etc. It is your responsibility to maintain ambulance and medical

treatment insurance cover. Staff reserve the right to call an ambulance if they deem a situation warrants it.

Ambulance cover is wholly YOUR responsibility, and your lack of cover will not deter staff from calling an

ambulance if they consider circumstances warrant it.

If you are unsure whether you should seek medical treatment a 24-hr free helpline called Nurse-On-Call is

available, call1300 60 60 24.

Hospitals

If you feel the need at any-time to go to hospital please let the RA on duty or reception know.



All opening hours are subject to change without notice. International students may choose to see a doctor

that bulk bills direct to their private health care provider.

Doctors and dentists:

There are several Doctors and Dentists in the local area as listed on the following page.

Hospitals Telephone Number

Austin Hospital

145 Studley Rd, Heidelberg

(03) 9496 5000

Royal Melbourne Hospital Grattan Street, Parkville

(03) 9342 7000

Royal Victorian Eye & Ear Hospital 32 Gisborne St, East Melbourne

(03) 9929 8666

Doctors

Telephone Number

Fairfield Medical Centre 130 Station Rd, Fairfield

(Bulk billing for Medicare card holders)

Mon-Fri 8.30am-5.00pm, Sat 9.00am-noon

(03) 9486 6833

Wingrove Medical Clinic 270 Wingrove St, Fairfield

Mon-Fri 9.00am-6.00pm, Sat 9.00am-11.00am

(03) 9481 7322

Alphington Medical Centre

36 Station St, Fairfield

Mon-Fri 8.30am-6.15pm

(03) 9481 4861

My Doctor - 244 Smith St, Collingwood

(Bulk billing for Medicare card holders)

Mon-Thurs 8.30am-7.00pm

(03) 9419 4666

North Yarra Community Health Centre

365 Hoddle St, Collingwood

(Bulk billing for Medicare car holders)

Mon-Fri 9.00am-5.00pm, Sat 9.00am-11.30am

(03) 9411 4333

Medical One at QV

292 Swanston St, City

(03) 8663 7000

Plenty Road Medical Centre

105 Plenty Rd, Bundoora

(03) 9467 5433

Swanston St Medical Centre

939 Swanston St, City

(03) 9654 2722

Dentists Telephone Number

Fairfield Dental Clinic

54-56 Station St, Fairfield

(03) 9310 1517

Fairfield City Medical and Dental Centre

130 Station Street, Fairfield

(03) 9486 6833

Royal Dental Hospital

720 Swanston St, Carlton

(03) 9341 1000 or 1300 360 054



Your community:

Local and Melbourne city

Entertainment

Apart from life at Yarra House, the city of Melbourne is renowned for its great entertainment in all areas of

sport, art, music and religion. Some venues that maybe of interest are:

Cinema centres

> Main stream movies can be seen at Hoyts Cinema in Melbourne Central and Village Cinemas in Crown

Casino

> Westgarth Theatre, 89 High St Northcote 9482 2001

> Art House movies can be seen at ‘Nova Cinema’ on Lygon Street

Sporting venues

> MCG, Etihad Stadium, Rod Laver Arena, Hisense Arena

Music concerts

> Rod Laver Arena, Myer Music Bowl, Festival Hall, The Corner Hotel, The Northcote Social Club, The Palais

Theatre

Theatre and musicals

> The Arts Centre, 100 St Kilda Rd, City

> Athenaeum Theatre 188 Collins Street, Carlton

> Courthouse Theatre 349 Drummond Street, North Melbourne

> Comedy Theatre 240 Exhibition Street, City

Art galleries

> Alcaston House Gallery, 2 Collins St, City

> Aboriginal Desert Art, 31 Flinders Lane, City

> National Gallery of Victoria, Federation Square, City

For more venues and information, check out www.thatsmelbourne.com.au

This website showcases the wide variety of events, shows and nightlife that Melbourne has to offer!

Eating local

For those of you who are sick of cooking and looking for somewhere else to eat check out the local

restaurants:

> Alfio's Caffe, 86 Station Street, Fairfield

> Degani Bakery Café, 106 Station St, Fairfield

> Everest Indian Restaurant, 85 Station St, Fairfield

> Fairfield Park Boathouse, Fairfield Park Drive, Fairfield

http://www.thatsmelbourne.com.au/



> Grand View Hotel, 429 Heidelberg Rd, Fairfield

> Matsuya Japanese, 146 Station St, Fairfield

> Mexican Hacienda, 75 Station Street, Fairfield

> Organic Gertrude, 108 Station St, Fairfield

> Red Rooster, 784 Heidelberg Rd, Fairfield

> Station Street Foodstore, 134 Station Street, Fairfield

> Trapezi, 145B Station Street, Fairfield

Melbourne Polytechnic offers excellent value for money meals at its own St Georges Licensed Restaurant &

Bistro on the Preston campus, 9269 1577. You can get a two-course lunch for around $15-$17, a two-course

dinner for $ 27.50, and a three-course dinner for $ 33. St Georges has limited operating hours so please ring

first. (Note: Prices and opening hours are subject to change without notice).

Transport

Taxi phone 13CABS

A taxi phone is located in the foyer near reception, the phone will automatically dial 13CABS for you. You

need to wait at the Campus Gatehouse for the taxi to arrive.

Alternatively you can call a taxi 24/7 on 13 CABS or 132 227 or 131 008. A coin operated pay phone is

available at Yarra House for resident use.

If you are studying at another one of Melbourne Polytechnic’s campus’ or another nearby tertiary

institution, below are details of how to travel via public transport from Yarra House to each campus.

Melbourne Polytechnic Preston Campus

77-91 St Georges Rd, Preston 3072

Travel time approx 35 minutes

Directions:

> Walk to Corner Westgarth St/Victoria Road

> Take 251 Bus towards Northland Shopping Centre

> Get off at stop - Albert St/Bell St (Preston)

> Take Route 513 bus towards Glenroy

> Get off at stop - Penola St/Bell St (Preston)

> Walk about 230 metres

Melbourne Polytechnic Collingwood Campus

20 Otter St, Collingwood 3066


Directions:


> Take 250/241 Bus to Cnr Westgarth St/High St

> Walk to tram stop 27 and catch 86 Tram (Docklands)

> Get off at stop 18 Hodgson St/Smith St (Fitzroy)


Melbourne Polytechnic Heidelberg Campus

Cnr Waterdale & Bell Sts, Heidelberg 3081


http://www.metlinkmelbourne.com.au/stop/view/8443





Directions:


> Take 246/250 Bus to The Mall/Oriel Rd (Heidelberg West)

> Walkabout 540 metres

Melbourne Polytechnic Epping Campus

Cnr Cooper St & Dalton Rd, Epping 3076


Directions:


> Take 250/241 Bus to Cnr Westgarth St/High St

> Get off at stop Rushall Railway Station/Rushall Cres

> From Platform 2 Take train to Epping Station


University of Melbourne

Travel Time approx 25 minutes

Directions:

> Walk to bus stop near junction of Yarra Bend Rd & Heidelberg Rd

> Take the Route 546 bus towards Queen Victoria Market

> Get off at stop University of Melbourne Gate 12 Royal Pde (Parkville)

> Walk about 300 metres to The University of Melbourne

To RMIT City Campus


Directions:

> Walk about 590 metres to Dennis Station Northcote

> Take train to Melbourne Central railway Station

> Walk about 300 metres to RMIT

To check details or to plan any journey, go to:

www.metlinkmelbourne.com.au or call 13 1638

Purchase and carry a validated MET ticket or Myki card at all times. Significant fines apply to person’s

detected using public transport without a valid ticket.

Buses

Many buses operate close to Yarra House. For more information on timetable and routes please contact Public

Transport Victoria : http://ptv.vic.gov.au/

Train

The closest train station to Yarra House is Dennis station, which is approximately a 12 minute walk. Clifton

Hill and Westgarth stations are also walking distance. For more information on timetable and routes please

contact Public Transport Victoria: http://ptv.vic.gov.au/Timetables can also be found at reception.





http://www.metlinkmelbourne.com.au/



Tram

Trams are another form a transport that operates throughout Melbourne. For more information on

timetable and routes please contact Public Transport Victoria: http://ptv.vic.gov.au/

http://ptv.vic.gov.au/



Handy numbers

Emergency Services Telephone Number

Police/Ambulance/Fire

000

Duty Resident Assistant

0421 896 949

Residential Manager

0421 896 950

Reception (business hours)

(03) 9269 8990

Yarra House Security

0427 997 363

Village Emails

Reception

[email protected]

Siobhan Russell – Village Manager

[email protected]

Michael Cowan - Residential Manager

[email protected]

Gary Guo – Village Accountant

[email protected]

Michael Lynch – General Manager, Melbourne

[email protected]

CLV Head Office

Phone

(02) 9270 1600

Email

[email protected]

Internet Services

BigAir Customer service Phone: 1300 739 822 or Text: 0416 907 398



AAppendix

BAppendix

CLV – Village Rules VIC 2015 Page 1 of 14

Village Rules

Introduction

Subject to the terms of the Residential Agreement and any applicable legislative provisions, the Village Rules ("the Rules") are as set out below.

The Rules are a supplement to and form part of the Residential Agreement which all residents sign when they take up residence in the Village. The Rules provide guidance and information about the standards and procedures which residents of the Village are expected to meet and comply with during their residence in the Village. Throughout the year, updates of the Rules and information about residency in the Village may be distributed to residents by emails and flyers.

Any failure by residents to comply with these Rules (as updated from time to time as notified by Village management) will constitute a failure to comply with the provisions of the Residential Agreement and may lead to disciplinary action including termination of a resident's right to reside in the Village. The expectations of residents outlined in the Rules should not be seen as an exhaustive list. In becoming a resident of the Village, you become a member of the Village community and accept the responsibilities and obligations associated with being a good neighbour and citizen, whether or not they are detailed in the Rules.

Interpretation

For the purpose of this document, capitalised terms have the same meaning as in the Residential Agreement. The following terms are defined as follows (unless the context requires otherwise):

‘administration fee’, where referenced in the Rules, means an amount to be determined and notified to the Resident by the Owner or Village management (on behalf of the Owner), being a genuine pre‐estimate of the administrative costs incurred by the Owner to attend to and/or rectify any issues arising from or in connection with a breach or non‐compliance with the Rules (or part of the Rules) by Resident(s), which the Owner or Village management (on behalf of the Owner) may, in its absolute discretion, charge the Resident (and the resident must pay as a debt due on demand);

‘University’ means the University, TAFE and/or the tertiary education institution associated with the applicable Village (as the case may be).

'Village' refers to the student accommodation facility, owned or managed by Campus Living Villages or its related entities, the subject of the Residential Agreement (a list of the Villages is available at http://www.campuslivingvillages.com/Australia/Our‐villages.html).

Should some or any of these Rules become invalid or deemed contrary to any applicable residential tenancy legislation or any other legislative provisions then, to the extent of that invalidity the offending rule (or part thereof) is deemed to be severed from the Rules and all other Rules remain in effect.

1. Orientation Sessions

All Residents (including new, returning and carry‐over Residents) must attend at least one orientation session within a calendar month of checking‐in to the Village (or at the earliest available session during the term of their Residential Agreement). The orientation sessions are designed to foster a vibrant Village community, the paramount concern being to ensure the safety, security and well‐being of all residents and staff at the Village.

Throughout the year, Village management will schedule a number of

orientation sessions (dates and venues to be notified) to cater for different arrival times. Attendance by all Residents to at least one orientation session is important, as it is designed to:

induct Residents in living within a Village community with individuals from diverse cultures and backgrounds;

communicate the standard of behaviour expected of Residents (as set out in these Village Rules);

inform Residents of the applicable Village policies and procedures (such as fire safety measures, emergencies, incident management and disciplinary protocols).

The topics to be covered during an orientation session are not intended to be exhaustive and remain at the discretion of Village management, however, particular focus shall be given to matters covered in, without limitation, Rule 4 (Alcohol and Other Personal Issues), Rule 19 (Discipline and Misconduct), Rule 36 (Hazing/Initiation) and Rule 51 (Inappropriate Behaviour). Residents who fail to attend a scheduled orientation session must, when requested, attend a one‐off session (at a time nominated by Village management) to ensure they are adequately inducted to the Village.

2. Absence from Room

If you expect to be absent from your Room or away from the Village for more than 48 hours, please inform Village management, via email, and leave an emergency contact number. You do not have to tell Village management where you are going, we just want to know how to contact you urgently if we need to, and so we do not worry.

If you are detained away from the Village for any reason, please contact the Village administration office and leave a message if it is unattended. For the avoidance of doubt, absence from your Room and/or the Village does not negate your responsibilities under your Residential Agreement.

Should another resident or a Resident Assistant report to Village management that you have not been seen for 48 hours and you have not advised us of your intended absence, Village management considers this to constitute an emergency and reserves the right and has the authority to enter your Room/Apartment to check that you are okay. If you are reported as being absent from the Village for more than 72 hours, and we have no records of your whereabouts, Village management may report you as a missing person to the police and/or contact your next of kin. If you are under 18 years of age, we will also contact the person nominated as Guarantor in your Residential Agreement.

3. Aesthetic Appearance The Village is part of both the University life and the local community. You are required to maintain your Room in a neat and clean state of condition/appearance. To the extent applicable, you must, in conjunction with other resident(s) of your Apartment, ensure that the Apartment Common Areas are maintained to the same standard.

You must not place foil, cardboard or other unsightly material or objects in or on any windows in your Room, Apartment Common Areas or alter any window coverings in your Room or Apartment Common Areas. You must, at all times, keep balconies, decks and patios neat and orderly and clear of personal belongings. The hanging of any item from the walls, ceiling or balustrades of balconies, decks and patios is prohibited. You must not use furniture other than for their intended purposes, including not using furniture designed for indoor use outside (including on any balcony, deck or patio).


If, in the opinion of Village management, any item adversely affects the appearance of the Village (or any part thereof), including your Room or any Apartment Common Areas, the resident concerned will be asked to remove the relevant item. If you are asked by Village management to remove any item, you must do so within the timeframe set by Village management.

4. Alcohol and Other Personal Issues Personal issues, such as academic stress, alcohol abuse, depression and eating disorders may strain relationships in a living situation. It is both a resident’s right and a resident’s responsibility to seek help when such issues become disruptive. If Village management is concerned about the personal wellbeing and/or safety of a resident, then they are entitled to treat the situation as an emergency and enter a resident’s Room/ Apartment without notice and/or notify the University counselling services about the concerns.

Studies on alcohol abuse within universities show that there are significant secondary affects for roommates and friends of those who drink excessively. A resident’s concern about protecting a roommate’s privacy, where excessive drinking is involved or otherwise, should not keep them from getting support personally or for that other person.

If a resident is worried about a fellow resident in their Apartment or if the behaviour of another resident in the Village affects the living habits of other residents, the resident should immediately notify Village management and endeavour to seek help for that resident of concern. Sources of help such as University health & counselling services are listed under "handy phone numbers" at the back of the Resident Handbook.

Village management recognises that alcohol is an established part of life in Australia and is enjoyed by many members of the Village community. Generally, Village management will not attempt to stop drinking at the Village, but will encourage moderation in and a responsible attitude towards the consumption of alcohol. Village management aims to create a climate that enables residents to make a free and informed choice as to the level of their alcohol consumption, in an environment free of social pressures to drink to excess.

Alcoholic drinking games and other activities that promote binge drinking or excessive drinking and disorderly drunkenness are not permitted at the Village and may be deemed as serious misconduct under Rule 19. Drinking games tend to encourage excessive drinking and drunkenness, tend to inhibit all other social interaction and pressure players to drink over their limits. Such activities can quickly make a participant very intoxicated and are dangerous to the safety, security and welfare of the participant(s) and the Village community. The host of the party and other participants may be held responsible for any negative consequences of excessive drinking. Intoxication and disorderly behaviour may be treated as misconduct by Village management and a repeated pattern of such behaviour will be treated as serious misconduct (refer to Rule 19).

Residents are required to comply with any policy, rule or guideline published by the University which relate to the consumption of alcohol and will be in breach of their obligations under the Rules and their Residential Agreement if they fail to do so. This rule works in conjunction with specific village rules as outlined in the Resident Handbook.

5. Apartment/Room Condition Form

When moving into a Room/Apartment, a resident is expected to carefully inspect the Room/Apartment. Within 24 hours of moving in, any damaged or missing items must be reported to Village management by returning the Apartment/Room condition form, which is provided to the resident upon

arrival. This form includes a full list of all items that should be in the Room/Apartment. A resident should also report to Village Management if there are any concerns with the cleanliness condition of the Room/ Apartment or the Apartment Common Areas when submitting the Apartment/Room Condition Form. For the avoidance of doubt, any requests for maintenance/repair must be submitted via a “fix‐it request” (refer to Rules 29 and 46 (Maintenance)). Village management will follow up on all issues reported in the Room/Apartment condition form and take corrective action, as appropriate.

If a resident fails to notify Village management of any issues(s) within 24 hours of moving in to the Room/Apartment, the resident will be taken to have been satisfied with the condition of the Room/Apartment and confirmed that the Room/Apartment was in a good and undamaged condition at the date of first occupation by the resident. Upon vacating a Room/Apartment, a resident will be charged a reasonable amount as determined by Village management for any missing or damaged items and for damage to the Room/Apartment not reported to Village management within 24 hours of moving into the Room/Apartment.

6. Bikes

Where there is signage on or about the Village grounds prohibiting the use of bicycles, skateboards and scooters (motorised or otherwise), residents are prohibited from doing so. Bicycles must, otherwise, be secured only to the bicycle racks and/or cages located throughout the Village. Bicycles must not to be left unattended or secured to other objects such as benches, light posts, trees, handrails or disabled access ramps or placed in hallways or obstruct or impede a means of access. Bicycles that are left in contraction of this Rule 6, which presents a safety hazard, may be removed and confiscated by Village management (where upon an administration fee may be charged for their return). Bicycles are not permitted inside Rooms or Apartments. Bicycle storage is not available during the Summer Period once you have vacated your Room.

The Village is not responsible for the security of, the theft of, or any loss or damage sustained to any bicycle which is secured via the bicycle racks or left anywhere else in the Village. It is strongly recommended that residents use U‐bolt locking devices for securing bicycles throughout the Village.

7. Candles/Incense

Due to risk to life and damage to property, candles, open flame torches, incense and other open flame devices are strictly prohibited anywhere inside or around buildings in the Village, including in Rooms and Apartments. Burning of any of the above devices is likely to set off the smoke detectors in your Room/Apartment. If a smoke detector is activated as a result of the use of any of the above prohibited items, please refer to Rule 27 (Fire Alarms).

8. Car Parking and Motorbikes

The Village may have limited parking spaces available and may not be able to provide parking facilities to all residents of the Village.

If the Village has parking facilities:

(a) a Resident must, where required, have a valid University campus parking sticker and/or a Village parking sticker to park a vehicle within the Village, subject to availability;

(b) subject to availability and where such is available at the Village, Residents may apply for a Village parking sticker . Residents must prove that they are a resident of the Village by producing a copy of their Residential Agreement. If the resident’s application is successful, they


will be issued with a Village parking sticker allowing the resident's vehicle to be parked within the Village. Details of applicable parking fees can be obtained from the Village administration office; and

(c) any vehicles that do not belong to a resident of the Village, do not display a current and valid Village parking sticker or which are not parked in an non‐parking area may be issued with a warning notice. If the warning notice is not complied with, at Village management’s discretion, the offending vehicle be towed from the Village at the vehicle owner’s cost. The Owner reserves the right to charge the vehicle owner an administration fee for arranging the towing services. Repeated breaches of this Rule is considered misconduct (refer to Rule 19).

Where visitor parking spaces are available at the Village, the visitor parking spaces are clearly displayed as such. The limited visitor parking spaces must be left clear for visitors. Authority must be sought from the Village administration office to park in a visitor parking space. Visitors who park in non‐visitor areas or in a visitor parking space without the appropriate prior approval from Village management will, at Village management’s discretion, be towed from the Village at the vehicle owner’s expense. The Owner reserves the right to charge the vehicle owner an administration fee for arranging the towing services.

Where resident parking is available at a Village, limited disabled parking spaces are also available and these spaces are strictly for residents with disabilities, who display the appropriate disabled parking permit. Village management may take disciplinary action against the owner of any vehicle parked in a disabled parking space not displaying such permit and Village management reserves the right to have such vehicle(s) towed from the Village at the vehicle owner’s expense. The Owner reserves the right to charge the vehicle owner an administration fee for arranging the towing services. The Village is not liable for any damage to and/or theft of any vehicle or property left within the vehicle whilst the vehicle is parked in the Village or resulting from the vehicle being towed from the Village.

9. Damage to floor coverings

Any damage to carpet, tiles or any floor covering (the “Floor Covering”) in a Room will be charged to the resident. Damage to any Floor Covering in an Apartment Common Area or in the common area of a Village will be charged equally between Apartment and Village residents respectively, unless the Village management is able to identify the specific person or persons responsible for the damage, in which case those person or persons will be charged for the damage. Village management will attempt to have soiled Floor Coverings professionally cleaned at the expense of the resident(s) of a Room/Apartment. In the event that a stain cannot be removed, the Floor Covering will be replaced at the expense of the resident(s) of a Room/ Apartment.

At all times during the Term of the Residential Agreement and upon vacating a Room/Apartment, each resident must ensure all Floor Coverings in the Room/Apartment are in the same condition as it was in on the date of first occupation by the Resident, taking into consideration general wear and tear. Where the Resident(s) fail to do so, Village management may arrange for the Floor Coverings of the Room/Apartment to be professionally cleaned and the cost of returning the Floor Covering in a Room/Apartment to this condition, including the cost of having the Floor Covering professionally cleaned will be charged to the resident(s).

10. Chalking

For the purposes of this Rule 10, “Chalking” means to write, draw, rub or otherwise mark or delineate with chalk any surface as a means of promoting

any event or message. Any chalking on Village roads, footpaths, parking areas or buildings is prohibited and will be removed immediately by Village management and the persons responsible will be charged for the cleaning cost.

11. Cleaning

(a) Village management shall arrange for:

(i) sweeping, vacuuming and mopping of the external and internal common areas of the Village (e.g. laundry, administration & resource centre etc.);

(ii) maintenance of the Village grounds and gardens;

(iii) flyers posted in non‐designated areas to be taken down;

(iv) external garbage bins to be regularly emptied; and

(v) cleaning of external surface of buildings in the Village.

(b) All residents are required to keep their Room, Apartments and/or Apartment Common Areas (as applicable) in a reasonable state of cleanliness. All residents must:

(i) clean and vacuum their Room on a regular basis;

(ii) maintain their Room in a hygienic manner, including removing rubbish from the Room on regular basis;

(iii) clean internal windows and walls in their Room; and

(iv) comply with any reasonable directions of Village management in this regard.

(c) All Residents who live in multi‐bedroom Apartments with shared Apartment Common Areas are also expected to:

(i) participate equally with other Residents in the Apartment to clean and keep the Apartment Common Areas clean on a regular basis (this may include the Residents agreeing a roster for cleaning);

(ii) clean and keep clean all appliances and surfaces within an Apartment;

(iii) clean and keep clean the internal areas of, and the external surfaces beside, beneath and surrounding, the cook top, range hood, oven, microwave and refrigerator equipment; and

(iv) remove garbage from the Apartment regularly.

Residents must supply their own cleaning materials and equipment, where not otherwise supplied in the Apartment by the Village. In some Villages, prior arrangements have been made for cleaning provisions. Residents may arrange for their Room and/or Apartment to be cleaned professionally on a once off, weekly, monthly or other regular basis for a fee. Details of fees associated with these services are available from the Village administration office. Where it is brought to the attention of Village management that a Room/Apartment is not being cleaned regularly or is unhygienic, the Resident(s) of that Room/Apartment will be requested to thoroughly clean the Room/Apartment. If following such notification the Room/Apartment is not promptly cleaned to comply with basic cleanliness and health standards, Village management may arrange for the Room/Apartment to be professionally cleaned at the expense of the Resident(s) of the Room/Apartment.

Upon vacating a Room/Apartment, Resident(s) must leave the Room/Apartment clean and in a state fit for immediate use and occupancy by other occupants and in the same condition as at the date of first occupation, subject to fair wear and tear and taking into account any notice the resident submitted to Village management in accordance with Rule 5. Where the Resident(s) fails to comply with this Rule 11, Village management reserves the right to charge Resident(s) with the cost of professionally cleaning the Room/Apartment to the required condition.


12. Computer, Telephone and TV Facilities

Residents acknowledge and agree that the telephone & computing infrastructure installed throughout the Village forms an essential part of the Village. Residents must not tamper with or remove any part thereof. The cost of repairing any damage to the telephone and computing infrastructure caused by resident(s) will be charged to the resident(s) responsible, together with an administration fee.

The Village data network is designed to be more than adequate for residents' use unless congestion is caused. Congestion is generally caused when a resident(s) download large data files such as movies. Resident(s) who download these type of files and who continue to do so despite a warning from Village management will be disconnected from the network.

Residents must adhere to the following protocols when using the Village data network:

(a) only connect to the data port with the recommended cables and connections;

(b) do not dismantle the data port;

(c) when connecting to the network, remember that others are doing likewise;

(d) continually downloading large data files may slow down the network and affect others and as such should only occur in limited circumstances;

(e) the network is not to be used for any criminal or illegal activity, including port surfing or computer hacking; and

(f) the network may be monitored by the University’s network security services.

Where a free to air television service connection is available, resident(s) must not tamper with or remove it.

13. Conduct of guests and visitors

Residents and their guests in the Village are to show respect for order, morality, personal honour and rights as members of the Village community. Residents are responsible for their guests and will be held accountable (including financially, where applicable), for any act, omission or misconduct by their guests (including for breach of the Rules or non‐compliance with directions given by Village management to the guest). In cases of serious misconduct by a guest whilst at the Village, Village management may take action against the Resident, including issue of breach and/or termination notice(s).

14. Cooking

Cooking is permitted in the designated kitchen area(s) of an Apartment only and where applicable, the area in the Village allocated by Village management as the common area kitchen available for common use by all Residents. Cooking equipment such as (but not limited to) hot plates, toasters, rice cookers, electric woks and fry pans are not permitted in Rooms or any other area in the Apartment other than the kitchen.

Barbeque grills and charcoal fluid may be a fire hazard and are not permitted inside buildings in the Village or outside on balconies, patios or decks. See Rule 59(c) for use of BBQs supplied by Village management.

When cooking and using cooking equipment in Apartments, Residents must take reasonable care, use the equipment for its intended purpose only and ensure the exhaust fan and/or the range hood (as applicable) is switched on when cooking and comply with any signage installed in kitchens. Failure to do

so is likely to set off the smoke detectors in your Apartment, which will trigger an alert to the local fire brigade, security and/or monitoring services of the Village (as applicable). Where a false alarm occurs due to a resident’s failure to comply with this Rule 14, see Rule 27 (Fire Alarms) for the consequences of such a failure by the Resident.

15. Damage or Loss

Residents must take proper care when using Village property. Residents must notify Village management as soon as practicable of any damage to Village property. Removal of any Village property from its designated location will be reported to the police. The person responsible will be charged the cost for restoring, repairing or replacement (at the discretion of Village management and having regard to the extent and nature of the damage) of the relevant item and an administration fee. When responsibility cannot be attributed to a specific person, Village management may, in its absolute discretion, divide the replacement cost and the administration fee between all residents and recover such costs from the residents of the Apartment and or the Village.

Residents are responsible for all damage to or loss of Village property in their assigned Room and Apartment. If the damaged or lost item was located in a Room, then the resident of that Room will be held responsible and charged for the cost of restoring, repairing or replacing the item (at the discretion of Village management). If the damaged or lost item was located within an Apartment/ Apartment Common Area, then all Residents who reside in the Apartment will be held responsible and charged an equal share unless responsibility can be attributed to a specific person. In addition, Resident(s) considered responsible by Village management may be subject to disciplinary action (see Rule 19 Discipline and Misconduct).

Residents are also responsible for the conduct of their guests and any misconduct, injury to any person or property damage, which their guests cause whilst in the Village.

16. Damage Charges

Residents who receive an invoice for payment of costs for restoring, repairing and/or replacing damaged or lost Village property must, within 7 days after the date of the invoice, pay the invoice or make contact with Village management to request a review of the invoice and/or discuss payment options. If you have received an invoice for damaged or lost Village property, please take care of it immediately. Any invoice not challenged within 7 days of issue is no longer subject to review.

Standard charges for repair or replacement of damaged furniture and fittings in a Room/Apartment are available from the Village administration office. It is not possible to provide a comprehensive list of prices and costs for all items of Village property or maintenance services in the Village, as they are generally dependant on the damage caused.

All repair work is carried out on a ‘do and charge’ basis and will be invoiced at a rate equal to the actual charge from the supplier or contractor to the Village plus the administration fee.

17. Decorating Rooms and Apartments

Murals are not permitted to be painted on any surface in the Room, the Apartment or the Village. Most adhesives will remove paint. Residents must not fix sticky stars, use sticky tape of any nature or other adhesive decorations to the ceiling or elsewhere in the Room or the Apartment. The use of nails or screws will damage the walls and the paint. Residents must not use nails or screw on any surface of the walls in the Room or the Apartment. If any holes are left in the walls due to use of nails or screws and require patching, you will


be charged not only for fixing the holes but also for painting the entire wall(s) that require repainting.

Notwithstanding the above, Residents may decorate Rooms/ Apartments with posters affixed to walls using blu‐tak or a similar non‐marking re‐usable adhesive. Upon vacating, Residents must remove all decorations, including without limitation posters, and ensure all marks on the walls are removed. Residents must notify Village management of any damage other than marking to the walls, for which Village management shall repair to its satisfaction (but to a standard not greater than prior to the damage) and on‐charge any costs in respect of the rectification of the damage to the Resident(s) responsible (see Rule 16 (Damage Charges) for applicable charges).

18. Disabled and wheelchair access

A number of the Rooms, Apartments and buildings within the Village have been fitted with facilities to assist persons with disabilities.

Residents must not interfere with, obstruct, impede access to or from any such facilities, including (but not limited to) wheelchair ramps, curb cuts, and building entry ways (access ways). Residents must ensure all such access ways remain clear at all times to allow residents and others who use wheelchairs free access to their Rooms/Apartments and other areas of the Village. Resident(s) must notify Village management upon becoming aware of any obstruction to any access way in the Village. Village management reserves the right to remove and confiscate any items obstructing any access way and to charge the cost of restoring, repairing or replacing any damage to such facilities to the responsible resident(s).

19. Discipline and Misconduct

Misconduct is an action or series of actions that breach your Residential Agreement, these Rules, any laws or any other generally accepted standard of behaviour in the Village (as determined by Village management).

Depending on the nature and severity of a Resident's misconduct, Village management reserves the right to take the disciplinary action detailed in a Resident's Residential Agreement and/or these Rules and reserves the right to refer or disclose any occurrence of misconduct to the University and/or the relevant authorities (such as police) if they determine that course of action is appropriate to ensure the safety, security and welfare of the Village community.

Disciplinary action includes but is not limited to admonition, probation, termination of the Residential Agreement and the requirement for the Resident to leave the Village (with notice or otherwise, depending on the severity of the misconduct).

Except in circumstances of serious misconduct or a material breach of the Residential Agreement, Village management shall issue a warning notice, by email or in writing, notifying a resident of the unacceptable behaviour and the right of Village management to require the resident to leave the Village if the (or other) unacceptable behaviour re‐occurs and the steps which the Resident must take to retain the right to continue to reside in the Village.

Should a Resident fail to comply or respond in an acceptable manner to an email or written warning and continue to behave in a manner that is detrimental to the well‐being of the Village community, Village management may, by written notice terminate the resident’s Residential Agreement and the Resident must leave their Room/Apartment and the Village by the date and time specified in the termination notice.

In circumstances of serious misconduct or a material breach of the Residential Agreement, as determined by Village management at its discretion, Village management is not required to give any prior warning or notice to terminate a resident's Residential Agreement, except if to do so would breach a specific term of the Residential Agreement or any legislative requirements applicable to the Residential Agreement.

A Resident required to leave the Village for disciplinary reasons will not ordinarily have the opportunity to return to their Room/Apartment except via prior arrangement with Village management and then only to collect the resident's possessions and under the supervision of Village management. If an individual has their Residential Agreement terminated on grounds of misconduct, Village management reserves the right to not accept and/or consider any future application from that individual for residency at the Village or any other affiliated Village.

20. Dishware

Residents must provide their own dishware in most Villages. If your Room/Apartment is supplied with pots, pans, crockery and cutlery, it is the responsibility of each resident in the Room/Apartment that the amount of inventory stated at the start of the year is maintained and present upon departure.

Any concerns or requests to replace the pots, pans, crockery or cutlery should be submitted to the Village administration office for consideration.

If the Village is a catered facility, dishes and other items must not be removed from the Village or University catering outlets. This equipment belongs to the Owner or operator of these facilities (as the case may be) and removal of their equipment, dishware and other items constitutes theft and will be treated accordingly.

21. Drugs and illegal substances

The possession, cultivation, usage, or selling of any non‐prescribed or illegal drugs and/or substances or usage or selling of prescribed drugs other than for its intended purpose; and the possession of any equipment to aid such use are prohibited at all times.

Where Village management has grounds to reasonably suspect that a Resident(s) is in breach of this Rule, Village management may, request the Resident to immediately remove any such substances and/or equipment from the Village. Where the Resident(s) fails to do so, Village management may (without limitation) confiscate such substances and/or equipment and undertake disciplinary action in line with Rule 19 (Discipline and Misconduct). This aims to ensure the safety and security of all Residents residing at the Village.

A breach of this Rule 21, in any form, by a Resident is considered serious misconduct. Village management reserves the right to immediately terminate a Resident's Residential Agreement and also report the incident to the University the relevant authorities (such as the police) (See Rule 19 ).


22. Electrical Equipment in Rooms

To prevent the overloading of (or the risk of) electrical circuits and to conserve energy in the Village, Residents must limit electrical equipment in Rooms and/or the Apartment to such items as computers, study lamps, clocks, stereos, coffee makers, personal vanity items and other small electrical appliances. These items must be maintained in good and clean operating condition.

The use of hot plates, electric heaters (other than those specified in Rule 37 (Heating), electric blankets and any appliances with open heating elements are prohibited in Rooms and Apartments, unless supplied by Village management or otherwise approved in writing by Village management.

Other than the small electrical appliances mentioned above, Residents must not install or use any other electrical appliances in the Room and/or the Apartment without the prior written consent of Village management (such consent may be withheld or granted subject to conditions as may be required by Village management, in its absolute discretion), For clarity, ‘any other electrical appliances’ includes (but is not limited to) mini bar fridges, fridges, washing machines, sewing machines, fans, portable air conditioners and heaters (other than those specified in Rule 37 (Heating)).

Residents must ensure all electrical appliances in the Room/ Apartment are switched off when not in use and particularly during any extended absence from the Room/Apartment.

23. Electrical Safety Reminders

Residents must comply with the following fire and safety policies, which are intended to prevent injuries in the Village and to ensure compliance with health and safety regulations:

(a) never modify a plug by bending or removing prongs;

(b) if plug prongs break off and remain in the receptacle slots after insertion or withdrawal, do not attempt to remove them, contact the Village administration office for assistance;

(c) extension cords should only be used when absolutely necessary and only on a temporary basis. If you must use an extension cord, we recommend using a multiple outlet power strip equipped with an internal circuit breaker and the electrical cord should not exceed 1 metre in length. If you discover any faulty electrical equipment, please report this immediately to Village management;

(d) do not “daisy chain” extension cords and/or power strips; and

(e) promptly replace, at the resident’s cost, frayed or damaged cords.

24. Emergencies

Located in the Resident Handbook, you will find all the numbers to be called in the event of an emergency. For any life‐threatening emergency call ’000’ from a landline or ‘112’ from a mobile to summon fire, police and ambulance services. If dialling from a telephone provided in your Room and/or Apartment (where applicable), dial “0” to access an external line, followed by “000” for emergency services.

False alarms waste the time of emergency services and Village management and may result in disciplinary action. Refer to Rule 27 (Fire Alarms) for consequence of a false fire alarm activation by Residents. You are responsible for familiarising yourself with the location of alarms and fire fighting equipment in your Room/Apartment and in the common areas of the building in which your Room/Apartment is located, and with the emergency

procedures for the Village. Fire safety information is posted in all Rooms/Apartments.

25. Evacuation

Evacuation maps are posted in various parts of the Village indicating the location in which the map is posted in relation to the nearest exit and steps to take to vacate the premises in the event of an emergency.

You must familiarise yourself with the location of all exits from your Room/Apartment and the building in which your Room/Apartment is situated and attend any emergency evacuation when required by Village management, fire awareness programs and participate in fire and evacuation drills at the Village. Attendance at emergency fire and evacuation (whether as a drill or actual) is compulsory and the failure to comply will be considered by Village management as non‐compliance with the Rules, which may be escalated as serious misconduct for repeated failures.

Evacuation maps are part of the fire equipment of the Village and must not be tampered with. In the event of an evacuation, residents must report to your building’s assigned emergency assembly point for further instruction. If you are aware a fellow resident of the Village is not in attendance at the emergency assembly point, you must immediately notify the Village management in attendance at the assembly point.

The Village is regularly inspected by the fire brigade for safety and fire code compliance. Residents must keep common areas clear of any items which may affect safe access to and egress from buildings in the Village. Whenever Village management encounter these obstructions or are informed of their presence, they will proceed to remove the obstructions to ensure fire code compliance.

If Village management is required to remove any obstructing items left in common areas, residents will be charged the cost to remove the obstruction, together with an administration fee. Repeated violations by a resident(s) of this Rule 25 may, in the absolute discretion of Village management, be considered as serious misconduct, which result in disciplinary action, which may include (but is not limited to) termination of the Residential Agreement.

26. Exit Signs

Exit signs have been located throughout the Village for safety of residents and visitors. Residents (and the Residents must ensure its guests and visitors) must not tamper with, disconnect, remove or otherwise interfere with or obstruct exit signs in the Village. Playing of ball games in Rooms, Apartments and common areas of buildings could potentially damage exit signs and are therefore prohibited. Where resident(s) are found to have caused damage or destruction to any exit signs, the responsible resident(s) will be charged for the repair, reinstatement or replacement of the signs.

27. Fire Alarms

Residents must not assume that a building alarm goes directly to the fire brigade. Residents must always call ‘000’ from a landline (if calling from a phone provided in the Room/Apartment, dial “O” first, then “000”) or ‘112’ from a mobile in an emergency situation, or immediately contact Village management if you are unsure what to do when you hear an alarm.

The fire brigade, security and/or the Village monitoring services (as applicable) is obligated to respond to any alarm regardless of the cause. Any resident(s) found to have set off a false fire alarm, whether purposefully or because of carelessness (as determined by Village management) is responsible for any charges levied by the fire brigade, Village monitoring services and/or security (as applicable) on the Village for the call out. Village management also reserves the right to charge residents an administration fee and treat the false


alarm as a breach of the Rules, where repeated violations may be considered as serious misconduct. Refer to Rule 19 (Discipline and Misconduct) for consequences of serious misconduct.

Residents must, when showering, ensure the bathroom door is closed, as excessive steam from the bathroom may set off a fire alarm. Residents must always use (in accordance with installed signage, as applicable) bathroom exhaust fans when showering and kitchen exhaust fans and range hoods when cooking (see Rule 14 (Cooking)).

28. Fire Equipment

Fire blankets, extinguishers and/or fire hoses are located in all kitchens and/or the Apartment Common Areas (as the case may be). These are to be used for small fires only such as stove top fires where oil has ignited. Residents must immediately notify and return all used fire blankets and/or extinguishers to Village management for immediate replacement.

Fire equipment that is not in working order jeopardises the safety of all residents and as such Village management will regularly be checking all fire equipment including fire extinguishers and hoses, fire alarm boxes, smoke detectors, exit signs and evacuation maps. It is against the law to tamper with fire equipment, including removing or covering exit signs, damaging exit signs, altering the function of door closers, disabling or covering smoke detectors, discharging fire extinguishers for any purpose other than putting out a fire and doing anything that may compromise the proper functioning of fire equipment. Violators will be subject to any fines imposed by a relevant authority or agency, possible criminal penalties, an administration fee. A breach of this Rule in any way by a resident may be considered as serious misconduct (refer to Rule 19 (Discipline and Misconduct) for consequences of serious misconduct).

Any fire equipment repair or replacement that results from resident misconduct will be charged to the resident(s) responsible. If the responsible party cannot be determined, the cost incurred to repair or replace the damaged equipment will be charged to all residents of the building or Apartment as the case may be in equal shares.

29. Fix‐it Requests & Repairs

The Village has a substantial asset management and maintenance schedule, which is continually being implemented, to ensure that the Village is maintained in an excellent condition. All maintenance in the Village is carried out by suitably qualified tradesperson who will be identifiable by Village ID cards.

Residents must submit all requests for repairs or replacements in your Room/Apartment via a "fix‐it request" via the Website or, where applicable, via the Village Resident Portal. Fix‐it requests are processed Monday to Friday by Village management. Residents must, as soon as practicable, report to the Village management any problem which they believe constitutes a safety or security risk. Depending on the nature and extent of the problem, Village management shall do their best to ensure that urgent repairs are dealt with immediately. This may not always be possible due to the availability of contractors and parts required for repairs.

Residents are not permitted to repair or replace electrical, plumbing, heating, security equipment, glass or any other item in the Village nor are they permitted to contract with any third party for such repairs. The cost of any repair or replacement in the Village which is necessitated because of a deliberate act or omission or the negligence of a resident(s) will be charged to that resident(s).

30. Flyers

Residents may only post flyers and posters on or about the Village only with the prior written approval of Village management and then only at approved locations or on bulletin boards throughout the Village. Any materials posted anywhere else will be removed and cleaning charges will be charged to the responsible resident(s).

31. Furniture

Furniture provided in a Room and/or Apartment is to remain in that Room or Apartment. It is not to be moved to another Room, Apartment or anywhere else in the Village, even on a temporary basis. Furniture is to remain inside Rooms and Apartments unless it has been nominated for outdoor use.

Residents are not permitted to install, bring into or use in the Room, Apartment or Village any item of furniture or other furnishings, including without limitation beds and mattresses, (other than those furniture items supplied in the Room, Apartment or Village by the Owner) without the prior written consent of Village management, which may be withheld or granted subject to conditions, in its absolute discretion. A breach of this Rule in any way is considered as misconduct by Village management (see Rule 19 (Discipline and Misconduct) for consequences of misconduct). Any costs incurred by the Owner to remove, store, dispose of and/or rectify any damage to any item of furniture or furnishing will be on‐charged to the Resident(s) responsible in line with Rule 16 (Damage Charges).

32. Garbage Disposal & Recycling

Residents are responsible for the frequent and regular removal of all garbage from their Rooms, Apartments and areas immediately outside the Apartment entry doors.

Multiple garbage bins are available for residents to dispose of rubbish. Residents are responsible for ensuring rubbish is placed in the appropriate garbage and recycling bins. In the interest of hygiene and aesthetics, residents must not place garbage adjacent to or on top of garbage bins. There are ample bins within the Village to cope with the garbage from all residents.

Residents must not leave garbage outside their Rooms or Apartments. Residents must not dispose of garbage or throw any item over or from balconies or terraces of Apartments. Any resident found not complying with these procedures may be charged with the cost of cleaning, removing and/or disposing of the garbage, at the discretion of Village management.

33. Grounds and Gardens

The Village grounds are maintained by (or on behalf of) Village management pursuant to the Village landscaping plan. Residents must not remove, damage, cut or break any foliage off plants or trees within the Village grounds. Please help in keeping the Village free of litter by notifying Village management of any area on or about the Village grounds that may be in need of attention.

34. Gym use

If the Village includes a gym, it is for the use and benefit of residents of the Village only. The gym is not monitored and residents use the gym at their own risk at all times and releases the Owner and/or Operator of the Village from any liability for any personal injury, loss or damage to property arising from or in connection with the use of the gym or the gym equipment. Residents must use the gym and gym equipment for its intended purpose only, and must follow any gym rules and/or equipment instructions specified on signage in or


around the gym. Residents who cause damage or destruction to the gym equipment may be charged with the cost of replacing or repairing the damaged item.

Residents may only use the gym and gym equipment if they have no medical condition or impairment (including being under the influence of drugs or alcohol) which would limit their ability to use the equipment in a safe manner. Residents who use the gym agree and consent to receive first aid/medical treatment at the resident’s expense.

35. Hazardous Material

Hazardous materials, including (but not limited to) aerosol spray paint cans, automotive or industrial batteries, chemicals, charcoal fluid, propane, fuelled camping lanterns, kerosene, and corrosive materials like acid and explosives, must not be brought onto, used or stored in or around the Village because of the safety risk to you and other occupants of the Village. If a material is deemed hazardous, Village management may arrange for its removal with the cost of arranging such removal to be on‐charged to the Resident(s) responsible for the material. Residents must not pour motor oil or any other hazardous material on the ground or down any drain in the Village. Motor oil is a hazardous waste material and cannot legally be recycled or discarded at the Village.

36. Hazing/Initiation

For the purposes of this Rule 36, “Hazing” means any mental or physical requirement or obligation placed upon any person or group of persons, used as a way of initiating another person(s) into a group, which could cause discomfort, pain, fright, disgrace, injury or which may be personally degrading or which violates any University policy, Village policy or applicable law. Hazing in any form (whether by on‐line means, such as via social networking sites, or otherwise) is prohibited in the Village. Any resident who is found to be involved in Hazing (or any form of it) will be reported to the appropriate authorities and will be subject to disciplinary action at the discretion of Village management, which may include immediate termination of their Residential Agreement and revocation of their right to remain in the Village.

37. Heating

In the interests of safety, heaters with an exposed element, small fan heaters and bar heaters are prohibited within the Village. If heaters are not supplied in your Room, residents are only entitled to use enclosed column heaters with a maximum capacity not exceeding 1,200 watts with the prior consent of Village management. Please use common sense when using the heaters. Do not leave heaters on when you leave your Room/Apartment. Do not place any items of clothing or any other article over or close to a heater.

38. Indoor Plants

Indoor plants are permitted in Rooms and Apartments, but residents are reminded to be mindful of the needs of co‐residents. Residents must not water plants in the showers or sinks as this can create plumbing problems. All indoor plants must be placed on trays or other receptacles to avoid staining carpets.

39. Inspections and Building Condition Issues

Subject to complying with the notice provisions in Rule 47 (Management Access to Rooms), Village management reserves the right to enter any Room/Apartment:

(a) in the case of an emergency (as determined by Village management at its discretion);

(b) for the purpose of inspection, maintenance or repair; or

(c) if requested to do so by a resident who resides in the Room/Apartment (as the case may be).

Residents must not change any lock or place any additional locks on any door to their Room or any other doors within their Apartment.

Inspections of Rooms/Apartments are undertaken by Village management to identify maintenance needs, ensure that health, safety and cleanliness standards are being maintained in the Room/ Apartment and to enable planning for renovation or refurbishment projects. Failure to pass the cleaning inspections, particularly after Village management has issued notice(s) from previous inspections) may result in charges to resident(s) for professional cleaners to return the Room/Apartment to Village standards.

40. Insurance

The Village assumes no responsibility for the personal property of residents and their guests. Residents should maintain insurance protection against loss and damage to or theft of personal property.

41. Keys/Swipe Cards

Residents will be issued with keys and/or swipe cards for access to their Room/Apartment and to Village common areas.

If your Room/Apartment is fitted with an electronic door lock system, instructions on how to understand the warning signals are located on the inside of the Apartment entry door. It is the resident’s responsibility to monitor these light signals and notify Village management if batteries are running low or are not working properly.

Keys and/or swipe cards that are lost must be immediately reported to Village management and with appropriate identification, a resident will be issued with a new key and/or swipe card

at a cost. The amount of the cost charged to

the resident will be dependent on whether the lock itself has to be replaced and/or whether any keying system has to be re‐programmed or replaced, as the case may be. If your keys and/or swipe card is faulty, please return it to the Village administration office and it will be replaced at no charge. If your keys and/or swipe card is damaged by your use or misuse, please return it to the Village administration office and you will be issued with a new keys and/or swipe card at a cost.

Residents are responsible for the keys and/or swipe cards issued to them. To ensure the safety, security and welfare of fellow residents and Village staff, Residents must not, under any circumstances, give their keys and/or swipe access card, to any other person (including, without limitation, another resident, a guest or visitor whilst unaccompanied by the resident). Any breach of this provision which results in a security breach at the Village or serious incident will be deemed as serious misconduct, and Village management may take disciplinary action against the resident, including termination of the Residential Agreement.

Residents are not permitted to duplicate keys and/or swipe card. Only Village management or a duly appointed locksmith may alter or repair a lock, with notice given to the affected Resident(s) of the Room and/or Apartment (as applicable), at or immediately before the time that the alteration, removal or addition is carried out.

If you have lost your key and/or swipe card, locked yourself out of your Room/Apartment or if you have damaged the lock to your Room/Apartment, you must verify your identity at the Village administration office prior to the


issue of a replacement key and/or swipe card or access being granted to your Room/Apartment. If you are locked out of your Room/Apartment after hours, please contact the duty Resident Assistant, the Evening Duty Manager or Security, as applicable. The duty RA has a master key with which to open your Apartment/Room door. Village management may charge an administration fee to attend to lock‐out calls. Costs of replacing a swipe card, key and/or lock and lock out charges are outlined in the Resident Handbook.

Village management strongly recommends that Residents keep their Room door locked when they are not in their Room/Apartment.

42. Kitchens

Residents must clean the kitchen appliances and equipment supplied in the Village after each use. If a Resident becomes aware that a kitchen appliance requires maintenance, they should advise Village management via the "fix it request" on the Website. The cost of repairing or replacing damaged appliances and an administration fee will be on‐charged to the person responsible for the damage or to all residents of an Apartment if the person responsible cannot be identified (see Rule 16 Damage Charges). Faulty appliances will be repaired at no charge.

43. Laundry

For a fee, Residents may use the Village laundry facilities. Residents may access the Village laundry facilities based on the operational hours set by Village management (at its discretion). For specific opening hours, please contact Village reception and/or, where applicable, see the signage at the location of the laundry facility. Unless otherwise specified or approved by Village management, the Village laundry facilities are intended for use by residents only and residents must not permit or do (or omit to do) anything to allow any non‐resident entry to and use of the Village laundry facilities. Residents must provide their own washing supplies and must ensure that they leave the area in a clean and tidy state after use.

Laundry left in washers or dryers must be placed in the laundry baskets located under the folding bench. Any laundry left in the Village laundry facilities which is not claimed within 7 days will be deemed abandoned and will be donated to a local charity (at the discretion of Village management). Any items left unsupervised in the Village laundry facilities are left at the resident’s risk. The Village is not responsible for any damage caused to clothes or other items resulting from the use by residents of the Village laundry facilities. Residents must use the equipment supplied in the Village laundry facilities for its intended use only. The cost of repairing or replacing damaged laundry equipment and an administration fee will be charged to the person responsible for the damage. Faulty appliances will be repaired at no charge.

44. Lighting

Any light fixture provided by a resident in addition to existing lighting must not exceed 100 watts per fixture. Residents must not repair or replace permanent light fixtures in their Room/Apartments under any circumstances. As a matter of safety, we ask residents not to change light globes themselves, but to report blown globes via a "fix‐it request".

45. Mail and Communications

The primary means of communication within the Village is by email, so it is important that you inform Village management immediately of any changes to your email address and your mobile number specified in your Residential Agreement. General notices will also be posted on the Website and around the Village. Unless advised otherwise by Village management, Residents wishing to receive standard mail should use the mailing address listed in the Resident Handbook and consult with Village management in regards to receipt of mail procedures at the Village.

Where Village management accepts parcels delivered by Australia Post for residents, parcels will be kept at the Village administration office and a note will be placed in the resident's mailbox and/or the resident will be notified by email, indicating that you have a parcel for collection. Residents are required to acknowledge collection of parcels. Village management will not sign for any courier or non‐Australia Post deliveries on a resident's behalf, except in exceptional circumstances where a resident has requested and authorised Village management to do so and we have accepted that responsibility. Under no circumstances will the Village be responsible for any item delivered by courier or non‐Australia Post deliveries. It is a resident’s responsibility to regularly check their mail box. Any mail not collected within two weeks of its delivery may be returned to the sender by Village management, at the cost of the resident. Facilities for purchasing stamps and posting letters and parcels are available from the post office located on the University campus.

46. Maintenance and Emergencies

If there is an emergency situation (such as a flood, a shower that will not turn off, a Room door that will not lock etc.), please call the on‐call RA and ask for assistance on the number listed in the Resident Handbook which is staffed 24 hours a day (see also Rule 24 (Emergencies)). All other requests for maintenance/repair must be submitted by a "fix‐it request" on the Website or, where applicable, via the Village Resident Portal. If you submit a "fix‐it request", you are deemed to have given Village management permission to enter your Room/Apartment to assess and carry out the requested maintenance/repair. Any questions or concerns about after hours emergency response should be directed to the Village administration office.

47. Management Access to Rooms

By signing a Residential Agreement and without limiting any provision of the Residential Agreement, Residents agree to give access to Rooms/Apartments as set out in the Minimum Notice Table below (for the avoidance of doubt, Village management is not required to give notice to access and/or inspect Apartment Common Areas in multi‐bedroom Apartments).

Notwithstanding the Minimum Notice Table below:

(a) Village management may enter the Room/Apartment with the consent of the Resident given prior to or at, or immediately before, the time of entry or where the Resident agrees to the entry; and

(b) where Village management access and inspect a Room/Apartment under this Rule, Village management reserves the right to enforce a breach of the Residential Agreement and/or Rules (or any part thereof), notwithstanding the purpose for which access was gained.


Minimum Notice Table Subject to the Residential Tenancies Act 1997 (VIC):

Purpose of Entry Minimum Notice (given to you)

(a) In an emergency or to carry out urgent repairs (determined by Village management, at its discretion)

Without notice

(b) Where Village management has made a reasonable attempt to obtain entry with consent and has reasonable cause for serious concern about the health and/or safety of a Resident(s) or any other person that Village management believes is in the Room/ Apartment

Without notice

(c) Where Village management forms a reasonable belief that a Room and/or Apartment has been abandoned

Without notice

(d) Where Village management forms a reasonable belief that a you have failed to comply with your duties under the Residential Agreement

24 hours

(e) To carry out or assess the need for repairs (other than urgent repairs) to, or maintenance of, the Room/ Apartment (at your request or for general purposes)

Without notice, where your request gives consent for access and otherwise, 24 hours

(f) To carry out, inspect or assess the need for work for the purpose of compliance with the Owner’s statutory obligations relating to the health or safety of the Room, Apartment or Village (as applicable)

24 hours

(g) To conduct an inspection (other than final departure inspections, where not less than 24 hours’ notice is to be given)

Notice may be given by way of an Inspection Schedule.

24 hours (not more than once every 6 months, unless you agree otherwise)

(h) To show prospective occupants the Room/ Apartment at reasonable hours

24 hours (but only in the period 14 days before the Termination Date, unless you agree otherwise).

Where notice is required to be given pursuant to the Minimum Notice Table, Village management will not be able to specify the exact time that access will be required but will use reasonable endeavours to specify time period (e.g. prior to midday or after 12pm) in which the entry may take place.

For the avoidance of doubt, where Village management gives residents a schedule in advance of Room/Apartment inspections for a period (such as, half yearly, yearly or any other period, as applicable from Village to Village)

(Inspection Schedule), for the purposes of this Rule 47, the Owner is deemed to have given notice to residents from the day of issue of the Inspection Schedule.

48. Modifications to Buildings and Rooms

Residents must not make any internal or external modifications to Rooms, Apartments or any other part of the Village, such as installing shelves, hooks or hammocks, adding new light fittings, changing light fittings, painting or repainting, or altering permanent fixtures, without the prior written approval of Village management.

Modifications undertaken without prior written approval will be removed, reinstated and/or repaired (as the case may be), at the resident’s expense, and the resident will be subject to disciplinary action at Village management's discretion, having regard to the nature and extent of the modifications and costs for removal, repair and/or reinstatement.

49. Moving Out Procedures

Two calendar months prior to the end of the academic year all residents will be requested to confirm the date they will be vacating their Room/Apartment ("the vacation date"), which must be no later than the Termination Date.

Residents must comply with the following procedures and requirements whilst moving out of their Room and Apartment in addition to any other reasonable requirements of Village management:

(a) All residents must vacate their Room/Apartment on the Termination Date, unless the resident has given Village management prior written notification otherwise and obtained agreement from Village management to this effect;

(b) Prior to vacating a Room/Apartment, the Resident must pay in full and without set off, all fees and charges payable and due by the Resident under the Residential Agreement, or make arrangements for payment satisfactory to Village management;

(c) Village management may, at its election subject to resourcing and capacity constraints, undertake pre‐inspections if so requested by residents. If requested by a Resident, Village management shall use reasonable endeavours to arrange for the pre‐inspection within the period not earlier than a 48 hours prior to the Termination Date, with a final inspections to take place within 24 hours after the vacation date;

(d) Village management will endeavour to undertake departure inspections of Rooms/Apartments within 24 hours (or as soon as practicable having regard to the number of departures) after the Termination Date (or any earlier departure date notified in writing by the Resident and agreed by Village management);

(e) Upon vacating a Room/Apartment, residents must leave the Room/ Apartment in a condition suitable for immediate occupation by another occupant (in Village management’s discretion), having regard to the condition and repair on the first day of occupation by the resident, and excepting for fair wear and tear and taking into account any notice the resident submitted to Village management in accordance with Rule 5 (Room condition);

(f) All furniture and fittings within the Room/Apartment must be left in the appropriate rooms and if any are damaged or missing they will be charged to the resident responsible in accordance with these Rules; and

(g) Residents must ensure all personal belongings and all rubbish in the Room/Apartment are removed from the Room/Apartment by no later than 10:00am on the vacation date.


50. Noise

Every resident is responsible for the maintenance of good order and reasonable quietness in their Room and Apartment. Residents must, at all times, show proper regard for others. Radios, televisions, stereos, musical instruments and other audio equipment should be adjusted so as not to disturb other residents of an Apartment or the Village. Residents must comply with all directions from Village management in relation to noise minimisation, particularly in response to noise complaints from other occupants of the Village and/or neighbours of the Village.

Residents must, at all times, adhere to the Village "Noise Policy", a copy of which is contained in the Resident Handbook or can be obtained from the Village administration office or Website. A breach of this Rule is deemed as misconduct by Village management (refer to Rule 19 (Discipline and Misconduct) for consequences of breach, where repeated breaches may be deemed as serious misconduct).

51. Inappropriate Behaviour

Village management is committed to ensuring that anyone who is part of the Village community treats, and is treated, at all times fairly and equitably, in an environment which is free of harassment, intimidation, bullying and discrimination (whether by on‐line means, such as email or via social networking sites, or otherwise). All people have the right to be treated with dignity and respect, regardless of their sex, marital status, pregnancy, race, religion, disability, age, political beliefs, family responsibilities, parental status, sexual orientation, industrial activity, gender identity or physical features.

Residents must not engage in any form of discrimination, bullying, intimidation and/ or harassment of any kind (by on‐line means, such as email or via social media, or otherwise) towards fellow residents, Village management or any other person on or about the Village. Village management will enforce a zero tolerance policy in respect of inappropriate behaviour. Examples of such unacceptable behaviour includes (but is not limited to) verbal abuse, use of physical force or aggression against another, use of obscene, offensive or harassing acts (including by any online means such as email or via social networking such as Twitter or Facebook, taking and/or publishing unauthorised images or recordings, including by any online means, such as Facebook, Twitter and U‐Tube).

All Residents must comply with any direction or request from Village management to cease and desist with such unacceptable behaviour, including deleting, removing and/or retracting any such offending material, failure to do so will be construed as misconduct (refer to Rule 19).

Village management will not tolerate nor accept any form of such behaviour at the Village and a breach of this Rule 51 may be deemed as serious misconduct and may result in disciplinary action (at the Village’s absolute discretion), including without limitation, referral to the University and appropriate authorities (such as the police), and termination of the resident’s Residential Agreement. See Rule 19 (Discipline and Misconduct) for consequences of serious misconduct.

The Village recognises and residents acknowledge the University’s code of conduct and/or any such related policy (such as bullying, sexual harassment, discrimination policies), copies of which can be found on the University's website, forms part of these Rules, a breach of which is considered serious misconduct and may result in disciplinary action (at the Village’s absolute discretion) under Village Rule 19 (Discipline and Misconduct).

Any resident experiencing or witnessing such behaviour should report it immediately to Village management, who in turn will investigate and action the complaint accordingly. Outside general office hours, report such calls to the duty Resident Assistant, to University security, as the case may be.

Any resident who is found to be in breach of this Rule 51 will be subject to disciplinary action at the discretion of Village management, which may include immediate termination of their Residential Agreement and revocation of their right to remain in the Village. Village management also reserves the right to refer the matter to the appropriate authorities, including to the University.

Any residents affected by any form of such behaviour are also advised to contact the University's welfare & counselling service for support.

52. Overnight Guests & Unauthorised Occupancy

While Village management does not encourage overnight guests, it is understood that on occasion this will occur. Residents are permitted to have guests for short periods of time with the approval of the other residents of the Apartment. Extended visits are not permitted and residents must not, in any circumstances, allow any other person to reside in their Room or the Apartment Common Areas.

To ensure compliance with fire and safety regulations, and in consideration of the rights of other residents of an Apartment, the following procedures must be followed:

(a) All residents of an Apartment must be aware of a guest staying overnight and have their given approval to this;

(b) A guest must be registered at the Village administration office;

(c) A guest must be accompanied at all times by a resident and must never be given a Swipe Card/Room key; and

(d) A guest cannot stay more than two consecutive nights in any given consecutive seven day period.

For the purposes of this Rule 52:

a resident staying in a Room/Apartment other than their allocated Room/Apartment is a considered as a guest; and

no guests are permitted, at any time, in a dual occupancy room.

Any person found to occupy a Room, where the above procedure has not been followed, will be deemed as unauthorised, and the resident of the Room will be charged (and paid as a debt due on demand) an administration fee for each night the unauthorised person has stayed and will be in breach of their Residential Agreement. A guest must leave the Village immediately if requested to do so by Village management whether or not the above procedure has been followed. Residents must ensure that any guest or other person who is in the Village at the invitation of the resident or in the residents company complies with the Rules and any reasonable directions given by Village management and does not do anything which a resident is prohibited from doing under the Rules and the Residential Agreement.

53. Parties and Special Events

Residents must comply with the “Party Policy” at all times.

A copy of the “Party Policy” can be found in the Resident Handbook or can be obtained from the Village administration office or the Website.

If a building or an Apartment has a party or other event, residents must clean up immediately following the event including spills, stains, removal of rubbish, restoring furniture to its proper configuration, vacuuming and cleaning surfaces. Liquids left on any surface overnight may cause extensive damage.


External banners, lights, tarpaulins or external “party” decorations are strictly not permitted (except with the prior written approval of Village management).

Residents must immediately comply with any direction by Village management in relation to complaints received about a party, such as reducing the noise levels or ceasing any activity or behaviour which is causing a disturbance to other occupants of the Village and/or nearby neighbours of the Village. Village management reserves the right to charge resident(s) a security call out fee incurred by the Village if security is required / called out to attend to deal with complaints relating to a breach of this or any of the Rules. A breach of this Rule 53 is deemed as misconduct by Village management (refer to Rule 19 for consequences of breach, where repeated breaches may be deemed as serious misconduct).

54. Pest Control

Any infestations that are found to have been introduced or caused by a resident(s) will result in charges being levied for the costs of the eradication of the pests incurred by the Village. Good housekeeping is very important. Residents must ensure that food is not left out or uncovered. It is unhealthy and attracts ants and other pests. The Village employs a pest control company to carry out routine treatments. This company will only use chemicals that are permitted by law and which comply with Australian/NZ Standards as applicable. Prior to any residential area of the Village being treated, 48 hours’ notice will be given to residents.

55. Pets

Residents are not permitted to keep pets, including (without limitation) fish, rodents, insects and reptiles in the Room, Apartment and/or the Village. Additionally, residents are not permitted to bring animals into any building of the Village. This Rule does not apply to the extent that it restricts the keeping of a guide or hearing dog.

56. Political and Religious Views / Solicitation

Residents are encouraged to discuss their political and religious views, however, no resident has the right to force their opinion and views on another in a way that is (or may be construed as) abusive, discriminatory or which causes (or may cause) physical or emotional harm or distress, and no person may be discriminated against or oppressed because of their beliefs.

Solicitation is an uninvited or unwanted attempt to make contact (in any form, whether by on‐line means, such as email, social media or otherwise) with another person for the purpose of promoting religious beliefs, engaging political views, or encouraging the purchase of items or tickets to an activity or event, or membership to a club or organisation. Solicitation is prohibited in the Village.

57. Privacy and Quiet Enjoyment

Except as otherwise outlined in the Residential Agreement (including these Rules), all residents are entitled to privacy and quiet enjoyment in their Rooms and Apartments, both from Village staff and other residents. Residents must be respectful of noise levels and allow other residents the degree of privacy they desire. When entering another resident’s Room/Apartment, residents must knock on the door and do not enter uninvited.

Resident Assistants hold a set of keys when on duty to deal with lockouts and emergencies. Resident Assistants are not permitted to open Room doors without the permission of the occupier, except in emergencies, as otherwise contemplated in the Rules or as required by law. Any person requesting entry into another person’s Room will be denied access unless the occupier gives permission.

58. Project Work

Residents must not use cutting knifes or equipment on furniture, counters, tables and other surfaces as this can cause permanent damage to the Village and/or Village property. If a resident has a project that requires use of a sharp implement, then they must acquire a piece of appropriate material to cut on. Residents must ensure that they thoroughly protect surfaces if painting posters or other projects to avoid staining walls, floor coverings, carpet and other surfaces. Village management reserves the right to charge the resident(s) for any damage or costs incurred by the Owner as a result of a breach of this Rule 58.

59. Recreational Facilities

(a) General recreational facilities ‐ If the Village has recreational facilities, they are for the use and enjoyment of all residents of the Village. Non‐residents, if they are registered with the Village administration office, are also allowed to use the recreational facilities but only if accompanied by a resident. Village management does not encourage the use of the Village's recreational facilities by non‐residents on a regular basis and reserves the right to restrict non‐resident use and/or access to the recreational facilities.

(b) Pools ‐ If the Village has a pool(s), the following rules apply to its use:

(i) access to and use of the pool is strictly limited to the opening hours displayed by signage at (or close by to) the pool or otherwise notified by Village management from time to time. Any resident found to be accessing and/or using (or attempting to access or use) the pool outside the opening hours will be in breach of this Rule, which is deemed as misconduct (refer to Rule 19 for consequences of breach);

(ii) no glassware is permitted in, on/around the pool area;

(iii) if the pool is deemed unclean, unsafe or unhygienic by Village management (in its absolute discretion), the pool may be closed for an indefinite period of time at Village management's discretion;

(iv) no diving is permitted;

(v) no unsafe or dangerous behaviour, determined by Village management at its discretion, is permitted.

(c) BBQs ‐ If the Village has barbeque(s) (BBQ) available for common use by residents, residents must only use the BBQ for its intended purpose. Resident(s) who use the BBQ must keep it tidy and clean it after each use. Due to the inherent fire hazards, residents are not permitted, under any circumstances, to bring in or use a BBQ in the Village (including the Room and/or the Apartment), other than those supplied by the Village.

60. Resident Assistants

As part of the Residential Program at the Village, a number of senior students are appointed by Village management to the position of Resident Assistant (RA). The role of an RA is to give support and advice to residents. Full details on the role of an RA can be obtained from the Village administration office. RAs must respect the privacy of residents and residents must in return respect the RA’s privacy of RAs. RAs must respect the privacy of residents and residents must in return respect the privacy of RAs.

61. Resource Centre/E‐Library

Full details on the facilities in the Resource Centre/E‐Library and how to use them are available from the Village administration office or the Website. The Resource Centre/E‐Library is for the exclusive use of residents of the Village.


The Resource Centre/E‐Library is not manned, but is available for use 24 hours a day. Residents must not allow access to the Resource Centre/E‐Library to non‐residents or persons who are not personally known to them. Under no circumstances is the Resource Centre/E‐Library to be left unlocked and no food or drink is ever to be consumed inside. The Village is not responsible for any damaged or loss incurred by residents as a result of their use of the Resource Centre/E‐Library. The cost of repairing or replacing damaged equipment in the Resource Centre/E‐Library and an administration fee will be charged to the person responsible for the damage or to all residents of the Village if the person responsible cannot be identified. Faulty equipment will be repaired at no charge.

62. Roofs

The roofs of buildings in the Village are not constructed for pedestrian traffic. Residents must not go onto the roof of any buildings in the Village for both their own safety and to avoid damage. Resident(s) are responsible for and will be charged for any damage they cause to the roofs as a result of a breach of this Rule.

63. Running a Business from the Village

Residents must not conduct a business (or part thereof) of any description (including, without limitation any form of an on‐line business) from their Room, Apartment or any other part of the Village without the prior written consent of Village management, which may be withheld or subject to conditions, at the absolute discretion of Village management.

64. Security Issues

The Village strives to provide its residents with a safe and secure atmosphere that is conducive to the academic life of each resident.

Complacency often results in burglary, and we often think that “it will never happen to me” but when it does we are shocked and look to blame someone other than ourselves. With this in mind, there are several ways in which residents can further increase their level of security by:

(a) ensuring that your Room/Apartment door closes and locks behind you when you enter or leave your Room/Apartment;

(b) ensuring that building external doors are kept locked at all times;

(c) not propping open doors (noting that this may result in an administration fee being levied on the resident(s) responsible by Village management);

(d) disallowing people that you do not know from following you into a building;

(e) getting to know your neighbours;

(f) never lending your keys and/or swipe card to another person;

(g) not leaving your Apartment key and/or swipe card under a pot plant, door mat or on the frame of the door jamb;

(h) not leaving windows wide open when you are not in your Room/Apartment;

(i) not leaving money or valuables in full view when you are not in your Room/Apartment;

(j) securing your bike to a bike rack using a quality lock such as a U‐bolt; and

(k) by notifying Village management or University security if you notice any suspicious people or behaviour in or around the Village.

65. Shopping Trolleys

Shopping trolley(s) are not permitted within the Village. Any Resident found to have brought a shopping trolley(s) into the Village will be charged an administration fee as well as any amount incurred by the Owner from the owner of the trolley.

66. Smoking

Subject to any applicable University policy (and only to the extent the policy is applicable to the Village) which will prevail to the extent of any inconsistency with this Rule, smoking of any substance is prohibited in the Room and/or Apartment and all Village buildings, including all undercover outdoor common areas within the Village.

If, Village management has grounds to suspect a Resident(s) is in breach of this Rule, Village management may request the Resident remove from the Room and/or Apartment any substance or apparatus which Village management reasonably believes is in the possession of the Resident for use in the aid of smoking (such as, but not limited to, cigarettes, a hookah or shisha pipes or any associated paraphernalia).

If the Resident fails to remove such items as and when requested by Village management, Village management may confiscate and hold such item(s) and release the item when the resident leaves the Village. Violation of this Rule may, at Village management’s discretion, result in disciplinary action and an administration fee being charged in respect of, without limitation, cleaning required to remove smells/ smoking stains, cigarette butts and any costs for storage of any confiscated apparatus under this Rule. Refer to Rule 19 (Discipline and Misconduct). Unless advised otherwise by Village management, smoking of cigarettes is permitted in any Village designated smoking area (if any) and/or outside of Village buildings only, subject to any rules and or policies of the University.

Smokers must dispose of their cigarette butts in the ashtrays/receptacles provided. If cigarette butts are found in the area surrounding Village buildings, the Village may charge the responsible residents of that building the cleaning costs incurred by the Village and an administration fee (at the Village’s absolute discretion). Smokers must be mindful of not smoking near an open window. Residents who wish to stop smoking may contact the University’s welfare & counselling service for assistance.

67. Student Records and Privacy Policy

Village management are bound by the CLV Privacy Policy as amended from time to time, a copy of which can be found on the Website or on the CLV corporate website (http://www.campuslivingvillages.com/Australia/About‐Us/Privacy‐Policy.html).

In signing the Residential Agreement, each resident consents to and authorises Village management, on behalf of the Owner, the Manager or the Operator (as the case may be), to liaise with the University to verify a resident’s student status of the University and to otherwise collect, use, store and/or disclose their personal information in accordance with the CLV Privacy Policy. This may include (without limitation) disclosure of personal information about you to the University, your specified next of kin (or nominated emergency contact) and/or any other agency or authority in circumstances of an emergency or where Village management has serious concerns for the safety, security or welfare of a resident(s) or the Village community.

Upon checking‐in to the Village and prior to receiving keys to the Room/Apartment, all residents are required to present to Village management


photo identification (such as a passport, driver’s licence or student ID) along with a copy of such photo ID for Village management’s records. Residents must provide Village management with any updates to their personal details following any change to the information previously submitted, by contacting the Village administration office.

68. Summer Letting and Storage

Where applicable, Residents who vacate their Rooms in the Summer Period must remove all personal belongings from their Room/Apartment. There is no guarantee that on returning from the summer break a returning resident will get the same Room or Apartment as they had in the previous year which emphasises the need to remove everything from a Room/Apartment, including all common areas. Village management will remove any personal belongings from a vacated room or apartment. Items will be considered as being abandoned and will be disposed of at a cost to the resident.

69. Trespassing

Unauthorised persons (including non‐residents, uninvited visitors or any other person(s) deemed to be unauthorised by Village management, at its absolute discretion) will be asked to and must leave the Village. Any person whose behaviour is unacceptable, or who is behaving in a suspicious manner will be asked by Village management to leave the Village and if they do not leave the Village will be trespassing. Unauthorised persons and residents who have been asked to leave after having their Residential Agreement terminated but have not left the Village will be trespassing. Village management reserves the right to report all trespassers to the police.

70. Utilities

Village management monitors utility usage throughout the Village on a continual basis, and maintains practices in an attempt to keep utility charges to an absolute minimum. In order to ensure that utility charges remain low, Village management requests that residents keep their utility use to a minimum. Room and Apartment lights and other electrical equipment should be turned off when not needed. Showers and other water usage should be of a reasonable duration.

Village management reserves the right to increase the utility charges throughout the year, if we find that utility rates or consumption increases considerably.

71. Vacuuming

Vacuum cleaners may be provided in an Apartment for use by residents or are available for loan from Village management. If a resident has borrowed a vacuum cleaner from the Village management and does not return it within the applicable loan period, Village management reserves the right to charge the resident a late return fee.

Vacuum cleaners must be checked regularly by residents and emptied after each use. If a resident notices that a vacuum cleaner is in need of repair, they must notify Village management by submitting a "fix‐it request". Any resident found to be abusing or deliberately misusing a vacuum cleaner will be charged, and must pay as debt due on demand, for the repair or replacement cost.

72. Village Greens/Courtyards

The Village greens/courtyards are for the use and enjoyment of all residents of the Village. Please be mindful that ball games or activities such as (without limitation) rugby, soccer and cricket can be disturbing to other residents.

Residents must:

(a) consider the rights and need of other residents in the Village;

(b) play far enough away from the buildings to minimise risk of window breakage and other damage to the Village; and

(c) if a resident is directed to cease playing these type of games by Village management, the resident must do so immediately.

The Village reserves the right to charge the responsible resident(s) for the cost of repairing, reinstating or replacing any damaged item of or on the Village caused as a result of a breach of this Rule 72.

73. Visitors

A visitor is defined as a person who is meeting with a resident for a short period of time, while a guest is defined as a person who is staying overnight with a resident in accordance with the Rules. All visitors are required to leave the Village by 12 midnight. Any visitor present in the Village after midnight will be considered an “unauthorised person” to which Rule 52 (Overnight Guests & Unauthorised Occupancy) and Rule 69 (Trespassing) applies. See also Rule 13 (Conduct of Guests & Visitors).

74. Weapons/Firearms

The possession of weapons (sword/knives etc.) or fire arms (guns etc.) by a resident and/or their guests within the Village is strictly forbidden. If a resident is found to be in possession of a weapon and/or firearm, Village management will take disciplinary action which may include immediate termination of a resident's Residential Agreement, confiscation of the weapon/firearm. Village management also reserves the right to report the incident to the police, including handing over any such confiscated weapon or firearm to the police.

A breach of this Rule, in any way whatsoever, is deemed serious misconduct by Village management. See Rule 19 (Discipline and Misconduct) for consequences of serious misconduct.

CAppendix

Campus Living Villages – Noise Policy The Village brings together a large number of residents in one complex. One of the major challenges of living together in harmony is that of being able to reside in the Village without being affected by undue loud noise. The Village is also a social place and some noise will be present. It is the responsibility of all residents to balance these aspects and in doing so, ensure that an environment conducive to study, sleep and quiet relaxation is maintained. This noise policy expands on Village Rule 50 (Noise), Village Rule 53 (Parties and Special Events) and Village Rule 57 (Privacy and Quiet Enjoyment). Every resident is responsible for the maintenance of good order and reasonable quiet in his or her room and apartment. Residents must, at all times, show proper regard for others. Radios, televisions, stereos, musical instruments and other audio devices should be adjusted so as not to disturb other residents of the Village and in compliance with direction(s) by Village management in relation to noise. All residents are entitled to privacy and quiet enjoyment in their rooms and apartments, both from Village staff and other residents. All residents are must be respectful of noise levels and allow other residents the degree of privacy they desire. Residents should be able to live free of unsanctioned loud noise. Thus all residents need to be aware of the noise they and their guests are making regardless of the hour of the day. Residents should be particularly mindful of the noise generated from normal activity in an apartment, such as (but is not limited to) watching TV, holding small gatherings, or returning late at night to the Village after being out. The noise policy applies at all times during the year, as study requirements are not restricted to traditional semesters. Residents of the Village undertake summer semester, mid-semester classes and clinical blocks. Postgraduate research students study all year round. Many residents also work or study late into the night and therefore have varying sleep requirements. If you are unsure what constitutes unreasonable noise, please contact the On-Call Resident Assistants (RA). The level of acceptable noise at the Village, at any time, is at the discretion of Village management, including (without limitation) the RAs, Evening Duty Manager (EDM) and Security (as the case may be). Residents must comply, at all times, with the directions of Village management in respect of noise. Official activities authorised by Village Management may generate loud noise and such activities will generally cease by 10pm, or as notified by Village management for time to time. These activities will normally be advertised in advance of time. Official activities are held throughout the year in the Village, providing residents with opportunities to socialise and have fun, involving noise from music and large gatherings. There are many other options close to the Village that provide residents the opportunity to get together, provide music and other entertainment.

Procedure for addressing noise complaints Residents are responsible for the noise they and their guests make. Residents must always be mindful they are not unreasonably disturbing fellow residents. If a resident is affected by unreasonable noise, please follow these steps: 1. Approach the resident(s) causing the noise, discuss the

effect it is having on you and request that they lower the level of noise (if you are comfortable doing so, this is especially the case within apartments).

2. If you are unable to approach the resident(s) causing the

noise or they are unresponsive, you should address the complaint to the On-Call RA or the EDM (as applicable) (please do not contact the police about noise complaints in the first instance). Residents must comply with all directions relating to noise by Village management.

3. If a direction by Village management relating to noise is

not complied with by resident(s), Village management may escalate the complaint to Security and/or the police. Those responsible for causing the noise shall be identified and subject to disciplinary action under Village Rule 19 (Discipline and Misconduct), where such non-compliance is considered as misconduct.

Specific Noise Restrictions Residents can generally expect reasonable quiet at all times in the Village, having regard to the high-density student accommodation provided at the Village. When residents hold social gathering, residents must observe the following conditions, subject always to any other policy and/or Village management direction: • Week Nights (Sunday to Thursday inclusive)

Gatherings with a reasonable amount of noise may be held in apartments until 9pm, subject to any direction by Village management. Social gatherings held on a week night on patios outside apartments and in communal areas, such as the Village Greens, must not make any intrusive noise after 9pm.

• Weekend Nights (Friday & Saturday nights)

Social gatherings that generate a reasonable amount of noise may be held until 10pm, subject to any direction by Village management. Gatherings on the Village Greens and other outdoor communal areas must cease by 10pm.

• Music

Stereos, other audio devices, musical instruments (including singing) must not be used for outdoor gatherings and use of such devices is restricted to indoors with doors closed only.

• Exam Periods

During official University exam periods and any period pre-the exam periods assigned for studying (“exam period”), no social gatherings are to be held that may disturb other residents, except with the prior written approval of Village management. From time to time, communal areas in the Village may be closed and/or converted to quiet study areas, to minimise noise that may disturb residents’ study and sleep and to facilitate quiet studying during exam periods.

DAppendix

CLV -‐ Party Policy Page 1 of 2

Campus Living Villages – Party Policy Social gatherings are an important part of Village life and residents may hold parties in the Village. The Village and residents of the Village need to balance social gatherings against issues such as noise, security, and the use of communal space by residents. This party policy is formulated to assist in ensuring that social gatherings can take place in the Village while being mindful of the needs of other residents. Other benefits of the policy include minimizing risks to the organiser and residents of an apartment in which a party is held. This party policy expands on a number of provisions of the Village Rules, including (but is not limited to) Rule 50 (Noise), Rule 53 (Parties and Special Events) and Rule 57 (Privacy and Quiet Enjoyment), in conjunction with the Noise Policy (and any other applicable policies). Residents must (and procure that guests and/or visitors of residents) comply with all directions of Village management, including (but is not limited to) the on-call Resident Assistant, Evening Duty Manager or Security in relation to any gatherings. A breach and/or non-compliance with any such direction will be deemed as misconduct under Village Rule 19 (Discipline and Conduct). Parties 10 to 20 persons Gatherings involving 10 to 20 people in attendance require a significant level of responsibility on the part of the person hosting the party. It is important that this person plans for the party, and is sober and present for the duration of the party. For such gatherings, the person hosting the party must submit the party application from to Village Management at least three days (72 hours) before the party. Parties over 20 persons Proposals for parties with over 20 people attending (large gatherings) in an apartment or outdoor area will not normally be approved. Proposals for such parties should be discussed upfront with Village Management, along with submitting a completed party application form, not less than 5 days before the proposed large gathering. This is so that Village management may consider any additional security and/or Village management staffing requirements if the proposal is approved.

Procedure for applying for consent The host of any proposed party must complete and submit the party application form (available from Village Administration) in accordance with this Party Policy. The party application form assist Village management with managing noise, security and emergencies at the Village and is designed to ensure the interests of other residents of the Village not attending the party and people attending the party are adequately considered by the host. In weighing up these interests, Village management reserves the right, in its absolute discretion, to refuse consent or grant consent subject to conditions in respect of a party application form. In completing the party application form, one resident must be clearly identifiable as being responsible for the party. This person should note their responsibilities in the Village Rules, including, but is not limited to, being responsible for the conduct of non-residents (Village Rule 13 – Conduct Issues) and the Village Noise Policy. The application will usually be assessed within 48 hours and a response sent via email to the applicant. The application form is designed to ensure the interests of other residents of the Village not attending the party and people attending the party are adequately considered by the host. The prior advance notice is required so that Village management may consider any additional security and/or Village management staffing requirements if the proposal is approved. Failure to submit the application within the required timeframe may mean your proposed gathering is not approved. This does not negate the applicant’s responsibility for managing the party. In the party application form, applicants must provide a detailed reason for the party, the date and time of the party, if alcohol will be present, how many people will be in attendance (not to exceed the maximum of 20 persons unless otherwise approved), how many non-residents will be in attendance (along with names and contact details of non-residents), and how the applicant proposes to manage the party, including (but is not limited to) measures to prevent uninvited guests from attending. Please note, kegs are not permitted at parties, at any time, and will be confiscated. A breach of this will be considered as misconduct under Village Rule 19 (Discipline and Misconduct). The resident hosting the party will be held responsible for any breach or non-compliance of the Village Rules, including (but is not limited to) damage to property and noise disturbance. Any costs arising from or in connection with a party, including costs for cleaning and damage, will be on-charged to the host of the party, which is to be paid to Village management as a debt due on demand. Approval of parties by the household The host of a proposed party must also seek and obtain the written unanimous consent of all residents residing in the apartment of the party host (which is to be evidenced in the party application form).

CLV -‐ Party Policy Page 2 of 2

Non-Residents at parties Many of the problems associated with parties and social functions are often linked to non-residents. Non-residents who are invited to the Village by a resident are defined as either guests (staying overnight) or as visitors. There are Village Rules that apply to non-residents that hosts of parties should be aware of and must comply with. These include (but are not limited to): (a) Guests – Village Rule 13 (Conduct Issues)

“…Residents are responsible for their guests and will be held financially accountable for any misconduct on their part...”

(b) Guests – Village Rule 15 (Damage or Loss)

“…Residents are also responsible for the conduct of their guests and any misconduct, injury to any person or property damage which they cause…”

(c) Guests – Village Rule 52 (Overnight Guests & Unauthorised Occupancy)

“..You must ensure that any guest or other person who is in the Village at your invitation or in your company complies with the Rules of the Village and any reasonable directions given by the Village and does not do anything which you are prohibited from doing by this document…”.

In consideration of Fire and Safety Regulations, and the other residents of an apartment, the procedures below must be followed (see the Village Rules for further details):

> All residents of an apartment must give their

approval of a guest staying overnight in the apartment.

> A guest must be registered at Village administration by speaking to Reception.

> A guest must be accompanied at all times and never given a room key.

> A guest cannot stay more than two nights in any given period of seven days.

A guest must leave (and the resident responsible for the guest must procure the guest to leave) the Village immediately if requested to do so by Village management whether or not the above procedure has been followed. Village management may escalate the matter to Security and/or police for a failure to comply with any such direction.

(d) Visitors – Village Rule 69 (Trespassing) “…Unauthorised persons (including non-residents, uninvited visitors or any person deemed to be unauthorised by Village management) will be asked to and must leave the Village. Any person whose behaviour is unacceptable, or who is behaving in a suspicious manner will be deemed as trespassing and will be asked to leave…”.

(e) Visitors - Village Rule 73 (Visitors)

“A visitor is defined as a person who is meeting with a resident for a short period of time, while a guest is defined as a person who is staying overnight with a resident…All visitors are required to leave the Village by 12 midnight. Any visitor present in the village after midnight will be considered an ‘unauthorised person’ to which Rule 52 (Overnight Guests and Unauthorised Occupancy) and Rule 69 (Trespassing) applies.”

(f) Visitors – Village Rule 4 (Personal Issues) - Drinking Games “…Alcoholic drinking games and other activities that promote binge drinking are not permitted at the Village. Drinking games tend to encourage excessive drinking and drunkenness, tend to foreclose all other social interaction, and pressure players to drink over their limits. Such activities can quickly make a participant very intoxicated and are dangerous. The host of the party and other participants may be held responsible for any negative consequences of excessive drinking…”.

Please note, the above are extracts of the Village Rules only and residents are to read the Village Rules in the entirety to fully understand their rights and obligations. Criminal activity Any criminal activity (or suspected criminal activity) associated with, arising from or in connection with a party will be reported to the appropriate authorities and resident(s) responsible will be disciplined pursuant to the Village Rules, including but is not limited to Rule 19 (Discipline and Misconduct). Criminal activity includes (but is not limited to) the (actual or suspected) possession, cultivation, use or supply of any non-prescribed or illicit drugs (see Village Rule 21 – Drugs & Illicit Substances). Parties during exam periods During official University exam periods, no social gatherings can be held that may disturb other residents. Large social gatherings should be held off-site. Residents who finish their exams early and wish to celebrate are advised to hold parties outside the Village. Official Village functions held during this time will generally be low key and aimed at providing residents with the opportunity to take a quiet break from study.

EAppendix

CLV Privacy Policy Page 1 of 3

Privacy Policy

In carrying out our business, it may be necessary for us to collect personal information from clients, residents, customers, employees, contractors and other individuals. The type of personal information that may be collected will be determined by the nature of our business relationship with the individual.

This document sets out our policy for the collection, use, disclosure and storage of personal information that is covered under the Australian Privacy Act 1988 (Cth), as amended from time to time (the Act). We may, from time to time, amend and update this policy and publish the updated policy on our website.

General information about privacy and the operation of the Act can be found at the Office of the Australian Information Commissioner (OAIC) website at www.oaic.gov.au/privacy/about-privacy. Definitions In this policy, unless the context provides otherwise:

“electronic means” is a reference to any communication by online means, such as email, interaction via our website or via social media channels, such as Facebook, Twitter and YouTube;

"we", "us" or "our" is a reference to Campus Living Villages Pty Limited ABN 19 093 198 915 and/or its related bodies corporate and related entities in relation to its operations in Australia (as applicable). Our

contact details are on page 4 of this policy;

“our website” is a reference to (as applicable):

our corporate website at www.campuslivingvillages.com;

each Village website, a list of which is available at

www.campuslivingvillages.com/Australia/Our-Villages.html;

our social media accounts, which includes each

Villages’ Facebook and Twitter accounts; and

any ancillary portals provided through our websites, such as the Resident Portal or the Investor Portal which are accessible only by a unique username and password issued by us (or on our behalf) to you;

“Owner” is the owner entity or entities of the relevant Village;

"personal information" has the meaning given to that expression in the Act, which is a reference to information, or an opinion, about an individual that identifies the individual or from which the individual's identity can be reasonably be ascertained;

"Village" is a reference to the relevant student accommodation facility operated by us in Australia, a list of which is available at www.campuslivingvillages.com/Australia/Our-Villages.html.

Our commitment

We recognise that an individual’s right to keep personal information private is highly important. We are committed to protecting and maintaining the privacy, accuracy and security of personal information in accordance with the privacy principles established under the Act, specifically the Australian Privacy Principles (the Privacy Principles).

Your responsibilities

By engaging with us (whether in person, by telephone or in writing, including by electronic means), you agree:

to ensure that personal information provided to us is accurate, complete, up-to-date and not misleading and

you acknowledge that we will rely on this information to conduct our business with you;

to notify us, in writing, of changes to personal information provided to us as soon as reasonably practicable; and

to co-operate with us in addressing our respective privacy obligations, having regard to the nature of our business relationship with you.

You have the right to refuse to provide us with personal information. However, if you decide to do so, we may be unable to conduct business with you.

How we collect your personal information

We only collect personal information, by lawful and fair means, and only if such information is relevant to our

business relationship with you.

The personal information we collect may typically include (as well as other information depending on the nature of our business relationship) your name, date of birth, contact details (such as address, telephone numbers, email addresses), next of kin or emergency contact details, bank details and, where applicable, information about tertiary education records, and history of any prior dealings with us.

We generally collect personal information directly from you (unless you otherwise provide your consent). The personal information we collect may be provided in forms or applications, or where you provide information to us over the telephone, in person or in writing (including by electronic means). If you contact us or engage with us by electronic means, we may also keep a record of that contact. We may collect personal information about you from third parties and will let you know if we do so.

If we receive personal information about you that we have not requested, and if we determine that we could not have lawfully collected that information under the privacy law if we had requested it, we will destroy or de-identify the information, if it is lawful and reasonable to do so.

How we use your personal information

We are committed not to use or disclose personal information that we have collected, other than in accordance with this policy and in the manner contemplated by the Privacy Principles. It is our policy to obtain your consent before we use your personal information for any other purpose.

http://www.oaic.gov.au/privacy/about-privacy

http://www.campuslivingvillages.com/

http://www.campuslivingvillages.com/Australia/Our-Villages.html





We may use your personal information as follows, depending on the nature of our business relationship (as applicable):

in the ordinary course of conducting our business,

such as to provide our goods and/or services to you or to engage you to provide goods and/or services for us or on our behalf, which includes keeping you informed of events, news publications and promotional offers;

perform general management, administration and reporting purposes, such as invoicing and account management, which may include referrals to a debt collection agency and/or a tenancy database in accordance with applicable legislation;

for purposes related to employment of personnel, including recruiting of personnel, and providing internal services to our staff;

to comply with legislative and regulatory requirements otherwise necessary to fulfil our legal obligations and for internal corporate governance purposes; and

for all other purposes related to and in connection with our business, including fulfilling our statutory obligations and contractual obligations to third parties, subject to your rights under this policy.

Marketing and promotional uses

We may use your personal information to provide you with information about our services or products or those provided by third parties, that we believe may be of interest to you. To that extent, we may provide your details to such third party organisations for specific marketing purposes.

We may wish to refer to you based on the nature of our business relationship when marketing our business. We will only do so with your prior consent and will only disclose personal information to the extent to which you have consented.

You may opt out at any time if you do not wish to, or no longer wish to, receive marketing promotional information. To do so, you may contact us (in writing) and request that we no longer send promotional materials to you or disclose your information to other organisations for specific marketing purposes, or, where applicable, by clicking the "unsubscribe" button from promotional messages.

Whom we may disclose your personal information to

We may disclose your personal information (depending on the nature of our business relationship, as applicable):

to the Owner;

to any company which is a related body corporate or a related entity of us or the Owner or otherwise for

corporate governance purposes;

to the tertiary institution you attend;

to your parent(s), legal guardian(s) or nominated emergency contact;

to debt collection agencies and/or tenancy databases, where you have not complied with your payment obligations, subject to applicable legislation;

to our employees, agents, contractors, financial lender, external advisers (such as lawyers, auditors, accountants, mailing houses) and consultants (such as market research consultants, promotional agencies, recruitment agents, travel agents, security storage providers, website hosts, electronic database managers), or those of the Owner;

unless you have asked us not to, to select organisations with whom we deal in connection with our business operations and which, in our assessment, may offer services or products to you, which may be of interest to you;

to government or regulatory authorities, law enforcement bodies, tribunals and courts where required or permitted by law;

to emergency service providers (such as paramedics or fire fighters) for purposes relating to your health, medical emergencies or in circumstances where we have serious concerns for your health, safety or personal well-being;

in circumstances required to protect our rights and property, or to protect the rights, property and personal safety of a member of the public, our staff, customers, clients or contractors; and

in circumstances where some or all of our assets or operations are or may be transferred to another party as part of the sale of some or all of our business.

Where it is necessary for us to give external third parties, such as contractors or consultants, access to personal information held by us, we take all reasonable steps to ensure that they are bound by confidentiality and privacy obligations with respect to the protection of your personal information.

Sensitive information

For the purposes of this policy, "sensitive information" is:

personal information, which is also information or an opinion about an individual's racial or ethnic origins, political opinions or association membership, religious beliefs or affiliations, philosophical beliefs, sexual orientation or practices, criminal record; or

health, genetic or biometric information about the individual.

We only collect sensitive information (including health information) about you with your consent, except where we are required or permitted by law to collect your sensitive information without your consent.

We will only use your sensitive information where it is directly related to provision of our goods or services to you, and such reasonable secondary purpose. Specifically, we may use information relating to:

your racial or ethnic origin, religious beliefs or affiliations and your dietary requirements for the primary purpose for which we have collected such information (and any reasonable secondary purpose);

your health, for medical emergency purposes or in circumstances where we have serious concerns for your health, safety or personal well-being; and

complying with legislative and regulatory requirements and otherwise fulfilling legal obligations.

Who we may disclose your sensitive information to

We will not share your personal sensitive information with any company or person other than:

the Owner;

any company which is a related body corporate or a related entity of us or the Owner;

the tertiary institution you attend;


your parent(s), guardian(s) or nominated emergency contact;

employees, agents or contractors of us, our related bodies corporate or related entities, or the Owner;

government or regulatory authorities (including law enforcement bodies, tribunals and courts), where required or permitted by law; and

any other person as permitted by law.

We take all reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations with respect to the protection of your personal sensitive information.

Storage of your personal information

Your personal information may be stored in paper-based form or electronically in our systems.

We maintain physical security over our paper-based and electronic data storage and premises and computer and

network security, which are aligned with current industry standards to ensure that your personal information is kept secure and confidential. This includes implementing reasonable procedures to our information technology systems to protect personal information that is kept on our systems from misuse, interference and loss and unauthorised access, modification or disclosure. We will notify you of any breach of security which may result in unauthorised access to your personal information.

As a result of our global operations (with operations in Australia, New Zealand, the United Kingdom and USA), we may transfer personal information to those regional operations (i.e. outside Australia). We may also transfer personal information to our overseas operations or contractors to process, store or back-up personal information. Those recipients are generally located in New Zealand, the United Kingdom or the United States of America. Any such transfer, however, does not change any of our commitments to safeguard your personal information under this policy.

Where we no longer require your personal information (including where we are no longer required by law to keep records relating to you), we will ensure that it is destroyed or de-identified.

With your help, we will keep your personal information accurate, complete and up to date.

Privacy on our websites: cookies

In addition to personal information you may provide to us directly, we may also collect personal information from you when you access our websites via the cookies on our websites, to which this policy also applies.

A ‘cookie’ is a small text file which is placed on your internet browser and which we access each time you visit our website. The cookie allows us to obtain information about how our website is being used. Cookies may be used by us for various reasons, including remarketing across the internet through Google Adwords, maintaining website security, monitoring website traffic, measuring website performance and improving the navigational experience of our websites. We do not use cookies to identify you or any other user.

If you do not wish to receive cookies when using our websites, you should select the appropriate “opt-out” setting in your web browser.

Links on our website to other websites

Our website may contain links to third party websites that are not operated by us. We are not responsible for the privacy practices or policies of those sites and encourage you to review each website's privacy policy and/or terms of

use, especially if you intend to disclose any personal information via that site.

A link to any third party website is not an express or implied endorsement, promotion or warranty of the products or services offered by or accessible through that site or advertised on that site.

Accessing your personal information

You may request access to the personal information we hold about you by contacting us. We will respond to any such request within a reasonable time, subject to any applicable law.

If we cannot provide you with access, we will provide you with a written notice setting out the reasons for the refusal. For example, you may not access information relating to existing or anticipated legal proceedings between you and us, where the request for access is frivolous or vexatious, where access might threaten the privacy of others or where access would be unlawful or prejudicial to law enforcement.

Accuracy and correcting or updating your details

If you believe that personal information we hold about you is incorrect, incomplete or not current, you can request that we correct or update your personal information by contacting us in writing.

We will deal with your request within a reasonable time. If we do not agree with the corrections that you have requested, we are not obliged to alter your personal information accordingly. However, where we refuse to do so, we will give you a written notice setting out the reasons.

Questions and complaints

If you have any questions, concerns or complaints about or in connection with this policy (including any concerns about how we handle your personal information), please contact us in writing. We will respond to you as soon as possible.

If you are not satisfied with our response, please let us know and we will investigate further and work with you to resolve the matter.

Where we are not able to resolve the complaint with you, you may also refer the complaint to the Office of the Australian Information Commissioner.

Our contact details

You may contact our Head Office:

by mail: Pier 8/9 Walsh Bay, 23 Hickson Road,

Sydney NSW 2000 Australia

by telephone: +61 2 9270 1600

by fax: +61 2 9270 1601

by email: [email protected]

through our website: campuslivingvillages.com.

You may contact our Villages by referring to the ‘Contact Us’ tab at the relevant Village website, which is listed at www.campuslivingvillages.com/Australia/Our-Villages.html.


FAppendix

Yarra House 2015 Fortnightly Rent Schedule

Period Covered

Rent Day From To Days

Fri

2 January 2015 01-Jan-15 11-Jan-15 11 Mon

12 January 2015 12-Jan-15 25-Jan-15 14 Tues

27 January 2015 26-Jan-15 08-Feb-15 14 Mon

9 February 2015 9-Feb-15 22-Feb-15 14 Mon

23 February 2015 23-Feb-15 08-Mar-15 14 Tue

10 March 2015 9-Mar-15 22-Mar-15 14 Mon

23 March 2015 23-Mar-15 05-Apr-15 14 Tue

7 April 2015 6-Apr-15 19-Apr-15 14 Mon

20 April 2015 20-Apr-15 03-May-15 14 Mon

4 May 2015 4-May-15 17-May-15 14 Mon

18 May 2015 18-May-15 31-May-15 14 Mon

1 June 2015 1-Jun-15 14-Jun-15 14 Mon

15 June 2015 15-Jun-15 28-Jun-15 14 Mon

29 June 2015 29-Jun-15 12-Jul-15 14 Mon

13 July 2015 13-Jul-15 26-Jul-15 14 Mon

27 July 2015 27-Jul-15 9-Aug-15 14 Mon

10 August 2015 10-Aug-15 23-Aug-15 14 Mon

24 August 2015 24-Aug-15 6-Sep-15 14 Mon

7 September 2015 7-Sep-15 20-Sep-15 14 Mon

21 September 2015 21-Sep-15 4-Oct-15 14 Mon

5 October 2015 5-Oct-15 18-Oct-15 14 Mon

19 October 2015 19-Oct-15 1-Nov-15 14 Mon

2 November 2015 2-Nov-15 15-Nov-15 14 Mon

16 November 2015 16-Nov-15 29-Nov-15 14 Mon

30 November 2015 30-Nov-15 13-Dec-15 14 Mon

14 December 2015 14-Dec-15 31-Dec-15 18

Documents

Yarra House handbook 2015 - My Student Village from CLV · Yarra House Residents’ Handbook 2015 2 ... Residents need to provide their own cookware, and are ... your convenience