Providing the ultimate customer experience is the cornerstone of

your agency, and it’s what makes Allstate a leader in the industry.

Often the first experience your customers have with your agency is

through the phone. A reliable phone solution from a trusted advisor

should be part of your business foundation ensuring you provide

your customers with a top-notch experience. Fonality’s goal is to

deliver the same customer experience and service standards that

have made Allstate a leadehave made Allstate a leader, building trust with your customers from

the very first call. With Fonality, Allstate agencies can expect:

www.Fonality.com/Allstate

1-800-791-1652

Fonality products are built specifically to meet the communication needs of Allstate agencies and you benefit from

pre-negotiated pricing at up to 40% cost savings.

Accelerate Your Business

Cost Savings

Fonality offers advanced phone features like multiple auto attendants, call recording and contact center functionality

like barge, whisper and monitor to communicate more efficiently between your agents and customers.

Improved Customer Experience

Whether you have one or multiple agencies, your business growth depends on agents staying productive. Measuring

important agent call metrics like call volumes, talk-time, and missed calls gives you the true data to make important

business decisions.

Monitor Agent Productivity

Integrate your phone with eAgent to quickly identify who is calling and have their customer data displayed on your

screen to provide a more personal touch when answering the phone.

eAgent Integration

Work is an activity, not a location. Your availability to meet the needs of your customers doesn’t stop when you’re

away from the office. Forward calls to your cell phone, ring multiple phones in sequence, or have them all linked

together to ensure you never miss customer calls.

Work Anywhere

Roger Francis, Allstate Agency Owner

FONALITY AND ALLSTATE

“Fonality provides my agency the communication tools to most efficiently run my business. After

much research, there wasn’t another provider that could offer the span of services as Fonality.”

The Solution: Fonality has custom-built a very specific Allstate phone solution

that meets each agencies’ business needs today and in the future, regardless

of size.

Business Voice

• 40+ voice features

• Auto Attendant

• Mobility

• Find Me/Follow Me

• Call Routing

• Audio Conferencing

• • Transfer to Cell Phone

• Caller ID

• Music on Hold

Collaboration

• eAgent Integration

• Heads Up Display app

• Employee Presence

• Chat

• Voicemail to Email or Text *

• Screen Share *

• • Video Conferencing

• Click-to-email

• Drag and Drop Calls

Contact Center

• Unlimited Queues

• Real-time metrics

• On-Demand Call Recording

• Barge, monitor, whisper

• Skills-based routing

• Automatic call distribution

• • Ring all

• Agent broadcast alerts

Agent login/logout

www.Fonality.com/Allstate

1-800-791-1652

Accelerate Your Business

FONALITY AND ALLSTATE

PREMIUM ALLSTATE FEATURES

Hosted

Pricing is $40 / per user per month.

• No hardware to manage

• Phones included

• Voice over IP

• Remote installation

HASSLE FREE CLOUD-BASED DEPLOYMENT

The Fonality A-team is comprised of our top engineers and our most senior technical support specialist and is your

agency’s one-stop shop for support. They are ready to serve you throughout the entire client relationship. You can be

assured that with the extensive knowledge the team has working with Allstate agencies; they will build the best

communications solution to meet your agency’s specific needs.

With Fonality's hosted solution, there's

no hardware to manage or complicated

installation. Phones and remote set-up

assistance are included, so you can

focus on your business.

Dedicated Support

Fonality HUD is a powerful business tool

that integrates your phone system with your

day-to-day business communications (email,

fax, voicemail, chat, conferencing) needs.

Heads Up Display

Retrieve and review voicemail from any

phone or 1-touch from your desktop. Even

get your voicemail via email or text.

Voicemail to Email *

Screen share allows you sales presentations,

review customer policies, and more.

Screen Share *

Agency-wide company chat with colleagues

for quicker response times and to resolve

customer issues promptly.

Chat

Keep your finger on the pulse of your

agents’ productivity in real-time with a full

360 degree view of vital call metrics and

reports.

Call Reporting

Work from home or on the road and enjoy

the same communication experience as in

the office.

Mobility

Record and store all agent calls for review,

and legal purposes.

Additional fees may apply

Record All *

*