Increase in Revenue 17.85%

Upsells Sold 17

Email Opens 68%

Click Throughs 11%

Upselling with Xperium by RepUpXperium Success Story - A Boutique Resort in Bali

The ChallengeThis boutique resort is situated by the Ayung River in Bali.

Before Xperium by RepUp, the resort lacked consolidated guest preferences that limited them from offering personalized experiences to guests.

Also, there was no system to provide guests with timely suggestions for upsells.

The Solution

Xperium by RepUp implemented automated pre-arrival emails that provide guests with the option to plan their stay before they’ve arrived.

Additionally, the resort could create, customize and send guests relevant upsells and cross-sells through guest segmentation.

Each upsell can be tracked with in-depth reports, so they can renew upsells that sell more, and remove ones that don’t.

Guests are more likely to buy Upsells through pre-arrival emails

The Result

In a 30 day period, the resort sold 17 upsells that resulted in a 17.85% increase in revenue as compared to the previous month.

Over the course of a 30 day period, automated pre-arrival campaigns had a 68% open rate, and an 11% click-through rate as compared to the average of 1.9%.

68%

amy@repup.me | +91 9555990044