[XLS] · Web view2015 0 12.5 23.5 0.45 7.5 14 0 0.5 0 0 0.2 0.5 0 1 1 1 1 0 0 0 0.5 0.5 1 1 1 0.5 1 0 1 1 0.2 0.2 1 1 0.2 0.2 0 1 0 1 0 1 1 1999 1 1 1 1 1 1 1 1 1 1 1 100 2011 100

GLAAS 2013-2014 Country survey questionnaire responses

Information note:

The UN-Water Global Analysis and Assessment of Sanitation and Drinking-water (GLAAS) monitors the inputs required to extend and sustain water, sanitation and hygiene (WASH) systems and services. The GLAAS 2014 report is the third in a series of biennial reports and presents information received from 94 developing countries, and from 23 external support agencies that provide development assistance for sanitation and drinking-water.

The GLAAS report summarizes the status and trends of the “enabling environment” for WASH including: government policy and institutional frameworks; the volume, sources and targeting of financing; the human resource base; factors affecting equity in service delivery; trends and priorities in external assistance; and performance. GLAAS also analyses the factors associated with progress, or lack thereof, in order to identify drivers and bottlenecks, knowledge gaps, strengths, weaknesses, challenges, priorities and successes in delivering WASH services. More information available at: www.who.int/water_sanitation_health/glaas/en/

The following Excel data compilation represents the questionnaire responses of 94 countries to the GLAAS 2013/2014 country survey questionnaire. For the most part, this Excel spreadsheet presents rawdata as provided by country respondents, however, country responses to data quality inquiries are reflected. Of note, questions A3, A6, B6, D2, D11 provide summary data. Methods to clean or aggregate responses to these questions are footnoted within each data worksheet. A separate file will present raw qualitative text responses to the questionnaire and will be available online by mid-2015. If clarification is required regarding the quantitative responses or qualitative comments please contact [email protected] for more information.

Responses are presented in tabbed worksheets corresponding to the Sections (A-D) (Section A - Governance; Section B - Monitoring; Section C - Human Resources; and Section D - Finance) and Questions found in the GLAAS 2013-2014 country survey (Country survey available in seven languages at: http://www.who.int/water_sanitation_health/glaas/2014/en/ ). A worksheet containing each section (A-D) of the questionnaire annotated with levels of categorical responses is located directly in front of the corresponding data worksheet. The levels assigned to response scales may reflect that the data is ordinal in nature but does not imply that these assigned levels should be used as numerical score values in analysis. Please refer to the UN-Water GLAAS 2013/2014 country survey questionnaire for precise wording of questions and response key. These data are intended to be updated on an ongoing basis, thus not all responses presented herein will correspond with the printed GLAAS 2014 report.

Disclaimer: The responses provided herein have been made by country representatives participating in the 2013/2014 UN-Water Global Analysis and Assessment of Sanitation and Drinking-water (GLAAS) initiative. This information is being distributed without warranty of any kind, either expressed or implied. The responsibility for the interpretation and use of the material lies with the reader/user. In no event shall the World Health Organization (WHO) be liable for damages arising from its use.

If you have any questions concerning this file or these data, pleased contact: [email protected]

GLAAS 2013-2014 country survey questionnaire (Section A)

Section A: Governance

This section of the questionnaire examines laws, policies, and plans supporting the provision of water and sanitation services. The section also examines the existence of regulatory, legal and institutional frameworks, including coordination mechanisms, roles and responsibilities of government and service providers; levels of stakeholder participation; and mechanisms to ensure accountability.

NATIONAL LAWS

A1.

WaterYes

a. a. 1

b. b. /

NATIONAL POLICY AND PLANS

A2.

WASH area

a. Urban sanitation a.

b. Rural sanitation b.

c. Sanitation in schools c.

d. Sanitation in health facilities d.

e. Urban drinking-water supply e.

f. Rural drinking-water supply f.

g. Drinking-water in schools g.

h. Drinking-water in health facilities h.

Human right to water and sanitation: Does the constitution or other legislation recognize water and sanitation as a human right?

Constitution or other legislation

If yes, please provide the date (month/year) that such recognition in law occurred.

c. Please provide title of the law and text of the relevant provision:

Policy/plan development and implementation: Do national policies and plans exist, and to what extent are these implemented to ensure the provision of water and sanitation? (Note: If a single policy or plan addresses more than one of the WASH areas listed below, please respond for each of the WASH areas covered by a combined policy or plan)

i. Hygiene promotion i.

j. Hygiene promotion in schools j.

k. Hygiene promotion in health facilities k.

l. Other comments:


A3.

WASH area

a. Urban sanitation

b. Rural sanitation

c. Sanitation in schools

d. Sanitation in health facilities

e. Urban drinking-water supply

f. Rural drinking-water supply

g. Drinking-water in schools

h. Drinking-water in health facilities

i. Hygiene promotion

j. Hygiene promotion in schools

k. Hygiene promotion in health facilities

See GLAAS 2013-2014 qualitative database for responses to A4 and A5 below. (to be posted)

DEFINITIONSA4. Definition of improved services:

Policy and plan coverage targets: Please indicate the coverage target (including the year targets are expected to be attained) as documented in the policy or plan

A5.

SERVICE PROVISION BY INSTITUTIONAL TYPE

A6.

Sanitation

Urban

(millions)

a. a.

b. b.

i) Please indicate what types of sanitation facilities are considered in your target coverage. If other criteria are also used please also describe (e.g. connection to treatment facility)

ii) Please indicate what types of drinking-water facilities are considered in your target coverage. If other criteria are also used please also describe (e.g. distance, volume)

Hygiene: Please indicate what types of hygiene promotion activities are considered in your target coverage.

Populations served by type of provider: What is the approximate population served by the following service provider types?

Formal service providers (e.g. government and private sector utilities)

Community-based (owned or operated) service providers

c. c.

d. d.

e. Other comments:

SUSTAINABILITY MEASURES

A7.

Not in policy or plan

a. a. 0

b. b. 0

c. c. 0

d. d. 0

e. e. 0

f. f. 0

g. g. 0

h.

Informal service providers (e.g. informal private operators, NGOs)

Self-supply by individual households

Improving and sustaining services: Do plans include specific measures in any of the following areas, and how well are these measures implemented? (please check all that apply)

To keep rural water supplies functioning over the long-term (e.g. supply of parts, human resources for operation and maintenance, etc.)

To improve the reliability and continuity of urban water supplies

To rehabilitate broken or disused public latrines (e.g. in schools)

To safely empty or replace latrines when full

To reuse wastewater and/or septage

To ensure drinking water quality meet national standards

To address resilience to climate change

Please describe any other significant measures that are specified for improving, maintaining, and rehabilitating/replacing services (e.g. use of Water Safety Plans or asset management approaches)

UNIVERSAL ACCESS

A8.

a. Poor populations a.

b. b.

c. Remote or hard to reach areas c.

d. Indigenous population d.

e. Internally displaced e.

f. Ethnic minorities f.

g. People with disabilities g.

h. h.

Universal access for disadvantaged groups: If there is a policy or plan for universal access, does it explicitly include measures to reach the following population groups?

Populations living in slums or informal settlements

Other disadvantaged groups:

i.

INSTITUTIONAL COORDINATION

(Please check all that apply)Level of responsibility in each sector:

Drinking-water

None Support Lead

0 0.5 1

Yes Developing

Institutional roles and responsibilities and lead agencies: Please list ministries/ national institutions with responsibilities in WASH and indicate the level of responsibility in each sector. Please add lines or attach separate page if necessary.

AA9.

Ministry or national institution

A10. 1 0.5

a. a.

b. b.

c. c.

d. d.

e. Is the coordination process documented? e.

If yes to above, how often does this body meet or formally interact?f.

A11.

Coordination between actors: Does a formal mechanism exist to coordinate the work of different organisations with responsibilities for WASH (health, education, environment, public works, etc.) to coordinate activities?

If yes to above, does the coordination process: (check all that apply)

Include all ministries and governmental agencies that directly or indirectly influence service delivery?

Include non-governmental stakeholders (e.g. advocacy groups) ?

Apply evidence-based decision-making, including consideration of agreed indicators (e.g. access, WASH related diseases, WASH finance)

Base its work on agreed sectoral framework[2] or national plan

Coordinating with non-government organizations: To what extent do NGOs coordinate with government institutions?

a. Sanitation

b. Drinking-water supply

c. Hygiene

COMMUNITY AND USER PARTICIPATION

A12.

(In this instance ‘participation’ means a mechanism by which individuals and communities can meaningfully contribute to decisions and directions about WASH planning).

Procedures defined in law or policy

Yes

a. Urban sanitation a. 1b. Rural sanitation b. 1

c. c. 1

d. d. 1

e. Hygiene promotion e. 1

PUBLIC REPORTING/COMPLAINTS

A13.(Please check one response in each row)

a. Urban sanitation

b. Rural sanitation

c. Urban drinking-water supply

d. Rural drinking-water supply

Participation procedures: Are there clearly defined procedures in laws or policies for participation by service users (e.g. households) and communities in planning programs and what is the level of participation?

Urban drinking-water supply

Rural drinking-water supply

Public reporting/complaints: Do members of the public served by formal service providers have an effective mechanism to file complaints concerning the lack of, or unsatisfactory sanitation and drinking-water services?

e. Please provide an example of an effective complaint mechanism (e.g. existence of complaint hotline, target response times, customer satisfaction with responses, etc.)

f. Please provide an example of a situation(s) where complaint mechanisms need to be improved.

[1] % coverage for facilities applies for schools and health facilities (c, d, g, h, j & k)

[2] For example the National WaSH Implementation Framework of the Government of Ethiopia http://cmpethiopia.files.wordpress.com/2011/11/full-wif.pdf


NATIONAL LAWS

Water SanitationNo Yes No

0 1 0

/ /


Level of development/implementation

Lowest

Policy

0 0.3 0.5 0.7

0 0.3 0.5 0.7

0 0.3 0.5 0.7

0 0.3 0.5 0.7

0 0.3 0.5 0.7

0 0.3 0.5 0.7

0 0.3 0.5 0.7

0 0.3 0.5 0.7

Does the constitution or other legislation recognize water and sanitation as a human right?

: Do national policies and plans exist, and to what extent are these implemented to ensure the provision of water and sanitation? (Note: If a single policy or plan addresses more than one of the WASH areas listed below, please respond for each of the WASH areas covered by a combined policy or plan)

(Please select ALL that apply. Answer option can only be checked if ALL criteria in that answer are met (e.g. “Plan being fully implemented, with funding, and regularly reviewed.”)

No national policy or policy still under

development

National policy formally approved

Implementation plan developed based on

approved policyand gazetted through

formal public announcement

and plan costed and being partially implemented

0 0.3 0.5 0.7

0 0.3 0.5 0.7

0 0.3 0.5 0.7


Policy/Plan

WASH area

Coverage target

Date of policy/plan

a.

b.

c.

d.

e.

f.

g.

h.

i.

j.

k.

: Please indicate the coverage target (including the year targets are expected to be attained) as documented in the policy or plan

Title of policy or plan where coverage target is expressed (and web

link if available)

(% of population or facilities[1])

e.g. 100% for universal coverage

SERVICE PROVISION BY INSTITUTIONAL TYPE

Sanitation Drinking-water

Rural Rural

(millions) (millions)

What is the approximate population served by the following service provider types?

Urban (millions)

Other comments:

SUSTAINABILITY MEASURES

Yes, and level of implementation is:

Low Some High

0.2 0.5 1

0.2 0.5 1

0.2 0.5 1

0.2 0.5 1

0.2 0.5 1

0.2 0.5 1

0.2 0.5 1

: Do plans include specific measures in any of the following areas, and how well are these measures implemented? (please check all that

Please describe any other significant measures that are specified for improving, maintaining, and rehabilitating/replacing services (e.g. use of Water Safety Plans or

UNIVERSAL ACCESS

Yes No

1 0

1 0

1 0

1 0

1 0

1 0

1 0

1 0

: If there is a policy or plan for universal access, does it explicitly include measures to reach the following

Briefly describe the measures including how disadvantaged groups are informed of their rights or of government actions (e.g. communication campaigns)



SanitationHygiene

promotion

None Support Lead None Support

0 0.5 1 0 0.5

Developing No

It is recognized that each respondent country may have a different definition of “disadvantaged” populations, using similar or different groupings as shown above. If such categories of population groups are used in policy, planning, or monitoring in the WASH sectors, please provide the country’s definition of disadvantaged populations or groups.

: Please list ministries/ national institutions with responsibilities in WASH and indicate the level of responsibility in each sector. Please add lines or attach

0.5 0

Yes No

1 0

1 0

1 0

1 0

1 0

If yes to above, how often does this body meet or formally interact?

To what extent do NGOs coordinate with government institutions?

a.

b.

c.

COMMUNITY AND USER PARTICIPATION

(In this instance ‘participation’ means a mechanism by which individuals and communities can meaningfully contribute to decisions and directions about WASH planning).

Procedures defined in law or policy Extent to which service users participate in planning

No Low Moderate High

0 0.2 0.5 10 0.2 0.5 1

0 0.2 0.5 1

0 0.2 0.5 1

0 0.2 0.5 1


(Please check one response in each row)Effective complaint mechanisms

exist for:

Unknown

a. 0.2 0.5 1 0b. 0.2 0.5 1 0c. 0.2 0.5 1 0d. 0.2 0.5 1 0

Number of NGOs implementing WASH

projects

Number of NGOs participating in central government-led sector coordination

framework (ref to A10)

Number of NGOs actively coordinating

work with local authorities in support

of government-defined priorities

: Are there clearly defined procedures in laws or policies for participation by service users (e.g. households) and communities in planning programs

: Do members of the public served by formal service providers have an effective mechanism to file complaints concerning the lack of, or unsatisfactory sanitation and drinking-water

Few

Some (between. 25-50% population

served)

Most

(less than 25% population served)

(more than 50% population served)

Please provide an example of an effective complaint mechanism (e.g. existence of complaint hotline, target response times, customer satisfaction with responses, etc.)

Please provide an example of a situation(s) where complaint mechanisms need to be improved.

[2] For example the National WaSH Implementation Framework of the Government of Ethiopia http://cmpethiopia.files.wordpress.com/2011/11/full-wif.pdf


Highest

1

1

1

1

1

1

1

1

(Note: If a single policy or plan addresses more

Answer option can only be checked if ALL criteria in that answer are met (e.g. “Plan being fully implemented, with funding, and

Plan being fully implemented, with

funding, and regularly reviewed

1

1

1

Policy/Plan

Year that coverage target will be attained



Hygiene

promotion

Lead

1

: Please list ministries/ national institutions with responsibilities in WASH and indicate the level of responsibility in each sector. Please add lines or attach


(Please check one response in each row)Effective complaint mechanisms

exist for:

Unknown

0000

Number of NGOs reporting results of monitoring back to government institutions.

: Do members of the public served by formal service providers have an effective mechanism to file complaints concerning the lack of, or unsatisfactory sanitation and drinking-water


GLAAS 2013-2014 country survey dataMarch 2, 2015Note: See worksheet 'SectionA_Questions_ResponseCode' for section A questions and explanation of response levels

ISO3 Code Country Question A1

ISO3 Code Country

AFG Afghanistan 0AGO Angola 0ARG Argentina 1 1994AZE Azerbaijan 1 1998; 1999BGD Bangladesh 1 1972; 2013BLR Belarus 1 1999BEN Benin 1 2010BTN Bhutan 1 2011BOL Bolivia (Plurinational State of) 1 2009BWA Botswana 1 1981BRA Brazil 1 1988; 1990; 2001; 2007; 2010BFA Burkina Faso 1 2001BDI Burundi 0KHM Cambodia 0 1998CMR Cameroon 1 2006CAF Central African Republic 1 1998-1999TCD Chad 1CHL Chile 0 1991COL Colombia 1COG Congo 0COK Cook Islands 1CRI Costa Rica 1CUB Cuba 1 2012CIV Côte d'Ivoire 1 1998COD Democratic Republic of the Congo 1 2006DOM 1 2010SLV El Salvador 0ERI Eritrea 1 2010EST EstoniaETH Ethiopia 1 1994FJI Fiji 1 2013GAB Gabon 0GMB Gambia 1 2004; 2007GEO Georgia 1GHA Ghana 1 1945GIN Guinea 0GNB Guinea-Bissau 1 1992HTI Haiti 1HND Honduras 1 2012IND 0IDN Indonesia 1 2008IRN Iran (Islamic Republic of) 1 2010JOR Jordan 0KAZ Kazakhstan 1 2003; 2010KEN Kenya 1 2010KGZ Kyrgyzstan 1 2010

SECTION A: GOVERNANCE

A1a. Does the constitution or

other legislation recognize drinking-water as a human

right?

A1b. If yes, please provide date that

such recognition in law occurred (year).

Dominican Republic2

India3

LAO Lao People's Democratic Republic 1 2012 (most recent legislation cited)LBN Lebanon 1 2000LSO LesothoLBR Liberia 0LTU Lithuania 1 2001MDG Madagascar 1 1997; 1999; 2008MDV Maldives 1 2008MLI Mali 1 2002MRT Mauritania 1MEX Mexico 1 2012MNG Mongolia 1 2012MAR Morocco 1 2011MOZ Mozambique 0MMR Myanmar 0NPL Nepal 1 2007NER Niger 1 2010NGA Nigeria 1OMN Oman 1 1996PAK Pakistan 0PAN Panama 0PRY Paraguay 1PER Peru 0PHL Philippines 1 2009MDA Republic of Moldova 0 2003RWA Rwanda 1SEN Senegal 0SRB Serbia 1 2006SLE Sierra Leone 1 1960ZAF South Africa 1 1997SSD South Sudan 1 2011LKA Sri Lanka 1 2010SDN Sudan 1 2005MKD TFYR Macedonia 1 2008TJK Tajikistan 1THA Thailand 1 1953; 1999TLS Timor-LesteTGO Togo 1 2010TON Tonga 1TUN Tunisia 0UGA Uganda 1 1995UKR Ukraine 1TZA United Republic of Tanzania 1 2013URY Uruguay 1VUT Vanuatu 0VNM Viet Nam 1 1989PSE West Bank and Gaza Strip 1 2002YEM Yemen 1 2002ZWE Zimbabwe 1 2013

footnotes (Section A)

+ Given the regulatory scheme and achieved coverage figures, there are currently no targets in the urban drinking-water and sanitation sector for Chile.

1Coverage targets represent the percentage of population (or facilities) with access to improved drinking-water or sanitation services as defined in the national policy or plan. In the case of hygiene the coverage target represents the percentage of the population (or facilities) covered by hygiene promotion activities. If more than one coverage target was indicated, the highest target/target year is listed and additional target information has been provided in the adjacent policy plan/title data cell. If coverage target was not specified in terms of percentage or population or facility then the target definition, as reported, has been listed.

2 Domincan Republic country results were based on an draft version of the GLAAS 2013-2014 country questionnaire, therefore, these country results were only included in relevant analysis.3 All GLAAS 2013-2014 country survey results for India represent rural areas only.

Note: See worksheet 'SectionA_Questions_ResponseCode' for section A questions and explanation of response levels

Question A2

0 Human right to water 0.7 0.70 0 01 2005 CONSTITUCION NACION 0 01 1999 WATER CODE OF AZERBAIJ 1 11 2005 1. Constitution of Ban 0.7 11 1999 The Constitution of th 1 11 2010 Loi n° 2010-44 Portant 0.7 0.71 a. Water Act of Bhuta 0 11 2009 LA NUEVA CONSTITUCI 1 11 1981 The penal code crimina 0.7 0.71 1988; 1990; 2001; 2007; 2010a) A) Constituição Fed 0.7 0.70 Article 2 de la loi n°0 1 10 La Politique Nationale 0.7 0.70 0.3 0.31 2011 La loi n°98/005 du 14 0.7 0.71 2003; 2007 Loi portant Code de l 0 01 2003 Code de L’Eau : Décret 0.50 El Código de Aguas establece que las aguas son un bien nacional de uso público. Por otra parte, la Constitución reconoce el derecho1 1991 El acceso al agua y s 1 0.50 1 11 Article 64 of the Cook 0.3 0.31 No se tiene reconocimi 0 01 2012 Además, la Ley 41, “Le 1 11 2000 • Loi 98-755 du 23 déc 0.7 0.7

2006; 2011 La Constitution de la 1 11 Constitución Dominicana del 2010, capitulo 4, Articulo 15.0 En El Salvador, la mod 0 00 Proclamation no. 162/ 0.7 0.7

The Constitution of t 1 11 1994 The title of the const 0.7 0.71 2013 Constitution of the R 1 0.70 0.5 0.51 1990 The National Water Pol 0 01 1. Constitution of Ge 0.3 0.31 1945 • The National Water 0.7 0.70 L’accès à l’eau n’est 0.7 0.71 1992 Abordagem do direito 0.5 0.51 La Loi sur l’Eau et l’ 0.7 0.71 2012 De acuerdo a la Const 0.3 0.30 11 2008; 2014 The title of law is C 1 11 2010 Ministry of Energy's 0.7 0.70 Jordan has ratified t 0.7 0.71 2003; 2010 Water Code of July 9 1 11 2010 The constitution of Ke 0.3 11 2010 In sphere of water sup 0.5 0.5

A1a. Does the constitution or

other legislation recognize sanitation as a human right?

A1b. If yes, please provide date that

such recognition in law occurred (year).

A1c. Please provide title of the law and text of the relevant

provision.

A2a. Do national policies and plans

exist in urban sanitation and to what extent are

these implemented?

A2b. Do national policies and plans

exist in rural sanitation and to what extent are

these implemented?

1 2012 (most recent legislation cited)Law on Water Supply, 0.3 01 2000 The Lebanese constitu 0.7 0.70 Water and sanitation P 0.7 0.70 0.7 0.51 2006 The Law on Drinking W 0.5 0.51 1997; 1999; 2008 Ass: Code de l’eau (DA 0.3 0.31 2008 Constitution of the Re 0 01 1992 -Le droit à l’eau n’e 0.7 0.70 « L’usage de l’eau c 0.7 0.71 2012 Constitución Política 1 11 1998 Constitution of Mongo 1 11 2011 The Morrocan Constit 1 00 Implicitly the Human R 0.7 0.70 But Myanmar always ha 1 0.71 2007 Although right to wate 0.5 0.71 2010 Constitution du Niger 0.3 0.31 Although the right to 0.7 0.71 1996 In The White book / Th 1 10 0.3 0.30 0.7 0.30 Ley de Recursos Hídric 0 00 0.7 0.71 2009 Republic Act 9710 (Au 0.7 0.70 There are no provision 0.7 0.71 2003 Article 49 of the Cons 0.7 0.70 1 11 2006 Constitution of the Re 0.7 0.71 The Public Health Ord 0.7 0.71 1997 Water Services Act 10 0.3 0.31 2011; 2013 Water Policy: 2007 4.1 0.7 0.71 2010 National Water Supply 0.7 0.71 2005 In Sudan constitution 0 0

The Law on Waters was 0.7 0.7The Constitution Artic 0.7 0.3

1 1992 1 11 2012 National Policy of Bas 0.3 0.30 Loi 2010-004 du 14 jui 0.7 0.71 PUBLIC HEALTH ACT 0 0.71 In the new constitution 1 11 1995 1. The Constitution of 0.7 0.71 Constitution of Ukrai 0.5 0.51 2013 National Constitution 0.7 0.71 Constitución de la Rep 0.3 0.30 Constitution of the Re 0.5 0.51 1989 Human right to access 1 11 2002 Palestinian Water Law 0.7 0.70 0.7 0.71 2013 Zimbabwe Constitution 0.3 0.3

+ Given the regulatory scheme and achieved coverage figures, there are currently no targets in the urban drinking-water and sanitation sector for Chile.

The current water legislations recognize the right of people to use water resources, *Implicitly; Water law 2002 and its modifications انتظشف نظبحجو ثبنمبء االنتفبع حك ٌل .(in 2006- chapter five Text 27 ) ّخ

Coverage targets represent the percentage of population (or facilities) with access to improved drinking-water or sanitation services as defined in the national policy or plan. In the case of hygiene the coverage target represents the percentage of the population (or facilities) covered by hygiene promotion activities. If more than one coverage target was indicated, the highest target/target year is listed and additional target information has been provided in the adjacent policy plan/title data cell. If coverage target was not specified in terms of percentage or population or facility then the target definition, as reported, has been listed.

Domincan Republic country results were based on an draft version of the GLAAS 2013-2014 country questionnaire, therefore, these country results were only included in relevant analysis.

0.7 0.7 0.7 0.7 0.70 1 1 0.50 0 0 0 01 1 1 1 11 1 1 1 11 1 1 1 1

0.7 0.7 0.7 0.7 0.70.3 1 0 1 0.30 0.3 1 1 0

0.3 0.3 0 0 0.30.7 1 0.7 0.7 0.71 1 1 1 1

0.7 0.7 0.7 0.7 0.70.5 0.5 0.3 0.3 0.50.7 0.7 0.7 0.7 0.70 0 0.7 0.7 0.7

0.5 0.5 0.5 0.5 0.5El Código de Aguas establece que las aguas son un bien nacional de uso público. Por otra parte, la Constitución reconoce el derecho 1

0.3 0.3 1 0.5 01 1 1 1 0.7

0.3 0.3 0 0 00 0 0.3 0.31 1 1 1 1

0.7 0.7 0.7 0.7 0.71 1 1 1 1

0 0 0 0 00.7 0.7 0.7 0.7 0.71 1 1 1 1

0.7 0.7 0.7 0.7 0.70.7 1 1 0.7 0.70.3 0.3 0.5 0.5 0.30 0 0 0.3 0

0.3 0.5 0.3 0.3 0.30.7 0.7 0.7 0.7 0.7

0 0 00 0 0.5 0.5 0

0.7 0.7 0.7 0.7 0.70.3 0.3 0.3 0.3 0.31 1 1

0.7 1 1 1 0.70.7 0.7 1 1 0.71 1 0.7 0.7 11 1 1 1 1

0.7 0.5 1 0.7 0.50.5 0.5 0.5 0.5

A2c. Do national policies and plans exist for sanitation in schools and to what extent are

these implemented?

A2d. Do national policies and plans exist for sanitation in health facilities

and to what extent are these

implemented?

A2e. Do national policies and plans

exist in urban drinking-water and to what extent are

these implemented?

A2f. Do national policies and plans

exist in rural drinking-water and to what extent are

these implemented?

A2g. Do national policies and plans exist for drinking-

water in schools and to what extent are

these implemented?

0 0 0.5 0.5 0.50.7 0.7 0.7 0.7 0.70.7 0.7 0.7 0.7 0.70.5 0.3 0.7 0.5 0.30.5 0.5 0.5 0.5 0.50.3 0.3 0.5 0.5 0.50 0 0 0

0.7 0.7 0.7 0.7 00.7 0.7 0.7 0.7 01 1 1 1 10 0 1 1 0.71 1 1 1 1

0.7 0.7 11 1 1 0.5 0.7

0.7 0.7 0.7 0.7 0.50 0 0.3 0.3 0

0.7 0.7 0.7 0.7 0.71 1 1 1 0.7

0.3 0.3 0.3 0.3 0.30 0 0.7 0.7 00 0 0 0 0

0.7 0.7 0.7 0.7 0.71 1 1 0.7 1

0.7 0.7 0.7 0.7 0.70.7 0.7 0.7 0.7 0.71 1 1 1 1

0.7 0.7 0.7 0.7 0.70.7 0.7 0.7 0.7 0.70.5 0.3 0.5 0.5 0.50.7 0.7 0.7 0.7 0.70.7 0.7 1 1 0.70.3 0.3 0.7 0.7 0.71 1 1 0.7 1

0.5 0.7 0.7 0.50.7 0.7 0.7 0.7 0.70 0 0 0 00 0.5 0.7 0.7 0

0.3 0.7 1 1 11 1 1 1 1

0.5 0.5 0.7 0.7 0.70.7 1 0.7 0.5 0.70.7 0.5 0.7 0.7 0.70.3 0.3 0.3 0.3 0.30.5 0.5 0.5 0.5 0.51 1 1 1 10 0 0.7 0.7 00 0 0.7 0.7 01 1 0.3 0.3 1


0.7 0.7 0.7 0.7 MRRD-MOPH-MOE receive0.5 0.7 0.7 0.70 0 0 01 1 1 11 0.7 0.7 0.71 1 1 1 At the moment in the

0.7 0.7 0.7 0.7 Pour les écoles et les1 0 0 0 For urban sanitation

0.3 0.7 0.7 0.7 MEDIANTE DECRETO SU0.3 0.3 0.3 0.3 National Water and Was1 1 1 1 O atual estágio da po1 0.3 1 1 Le Programme nationa

0.7 0.7 0.7 0.7 La Politique National0.5 0.5 0.5 0.5 1. National Water and0.7 0.7 0.7 Plans sectoriels élab0.7 0 Le document de politiq0.5 0.5 0.5 0.5 Plusieurs documents o

0.3 0.3 0.3 0.30.7 1 1 10 0.7 0.7 0.7 National Sanitation P

0.7 0.3 0.7 0.3 Observaciones: * El 1 1 1 1

0.7 0.7 0.7 0.7 Existence d’un plan na1 1 1 1 En RDC il existe plusi

0 0 0 0 Existen planes y polí0.7 0.7 0.7 0.7 - Rural Sanitation Pol1 1 1 1 The development of pub

0.7 0.7 0.7 0.7 School and health fac1 1 1 1 Presently reviewing le

0.3 0.5 0.3 0.3 PSGE PNDS Plan santé 0 0 0 0 The draft sanitation p

0.5 0 0 0.30.7 0.7 0.7 0.7 Sanitation and drinkin0 0.3 0.7 En matière d’assainiss0 0.5 0 0

1 1 10.3 0.3 0.3 0.3

1 11 0.7 The Proportion of drin

0 0.3 0.7 0.31 0 0 01 1 1 1

0.5 0.5 0.5 0.5 The ODF road is being0.5 0.5

A2h. Do national policies and plans exist for drinking-

water in health facilities and to what extent are

these implemented?

A2i. Do national policies and plans exist in hygiene

promotion and to what extent are

these implemented?

A2j. Do national policies and plans exist for hygiene

promotion in schools and to what

extent are these implemented?

A2k. Do national policies and plans exist for hygiene

promotion in health facilities and to what extent are

these implemented?

A2. Do you have any other comments?

0.5 0.3 0.3 0.3 Based on the Law on Hy0.7 0 0 0 Schools and health fac0.7 0.3 0.3 0.3 The water and sanitati0.3 0.5 0.5 0.3 Urban drinking water 0.5 0.5 0.5 0.5 In addition to "Natio0.5 0.3 0.3 0.3 Ass : Les détails ont

0 No formal policy gazet0 0.7 0.7 0.7 La politique Nationale0 0 0 0 le secteur de l’eau e1 1 1 1 Como se mencionó ante

0.7 0.7 0.7 0.71 1 1 1 A national liquid sani

0.7 0.7 0.7 Under schools, sanitat0.5 10.5 0.7 0.7 0.7 Sanitation and Hygiene0 0.3 0 0 Assainissement urbain

0.7 0.7 0.7 0.7 Note: 1. Nat1 0.7 0.7 0.7 Haya water working ac

0.3 0.3 0.3 0.3 After 18th amendment i0 1 1 0.30 0 0.7 0

0.7 0.7 0.7 0.71 0.7 0.7 0.7 List of relevant Plan

0.7 0.7 0.7 0.70.7 0.7 0.7 0.7 The Plan is not fully 1 0.7 0.7 0.7 Le niveau de l’alloca

0.7 0.7 0.7 0.70.7 0.7 0.7 0.7 1. The Government sho0.5 The Strategic Framewo0.7 0.7 0.7 0.7 Beside the South Suda0.7 0.7 0.7 0.71 0 0.7 0.71 1 0.5 1 see supporting docum

0.3 0.7 0.7 National Development S0.7 0.7 0.7 0.70 0 0 0 Water law include wat0 0.7 0 0.7 - Existence d’une poli1 1 1 11 1 1 1 National Policies and

0.7 0.7 0.7 0.5 The sector has good pl1 0.7 0.7 1 1. Basic principles o

0.7 0.7 0.7 0.7 Rating of the above re0.3 0 0 0 Aclaraciones a pregunt0.5 0.5 0.5 0.5 National Policy and S1 0 0 00 0 0 0 National Water and Was0 0.7 0 0.51 0.3 1 1 In the National Water


50 Safe sanitation acces 2005 2014 5074 IBEP – Inquérito Integ 2008 - 2009 2875 ODM 2003

100 The State Program on 2011; 2011 2016; 2035 100 Sector Development P Nov 2011 2015 10098.5 Sep 15, 2011 2016 32.569.1 Taux de couverture de 2012 2015 69.1100 11th Five Year Plan 2013 2018 >8079 PLAN SECTORIAL DE A 25/04/2011 2015 8090 Urban Sewerage Pro 2003 2030 7593 % de domicílios urban 2014-2033 2033 6957 Programme national d 2006 2015 5471 Objectif du Millénai 2000 2015 7290 2005; 2013 2015; 2020 10057 2009 2020 5760 11% à 60% en 2015. Document de stratégie 2015 6030 SDEA et Analyse et perspectives 6

96.3 99 2012 2021 7675 Document National d Mars 2005 2015 50

100 National Sanitation Po 2013 10085 26976 2023 99 Política Nacional Hidr 2012 2017 9368 Plan National de Développement (PND 201 2015 5555 DSCRP 2 2010 2015 55

100 Saneamiento tiene cobertura universal para 2030 100 54

09.10.2007; 21.05.19912015; Agglomeration over 10 000 pe.31.12.2009 and 2000 –10 000 pe.31.12.2010767,446 household latrines constructed; 95 new public latrines constructed; 95 new and 408 communal rehabilitated improved latrines constructed; 12,335,386 households exercising hand washing availableNational Hygiene and 2012; 2013 2015; 2015100% basic sanitation coverage for rural and pastoralist WASH (6,185,701 household sanitation facilities constructed in rural areas in communities where CLTSH is launched) sanitation; 82% ODF status for rural and pastoralist communities

51% of which 21% are connectedWater Authority Fiji 2007 Progressive 49100 PSGE 2012 2020 10080 Draft Sanitation Policy 2015 8086 STATE STRATEGY FOR Jun 25, 2010 6368 Environmental Sanitat Mar 2010 2015 61 57.6* PLANO DE ACCAO OM 2010 2015 *

30-40 < 30En revisión PLANAPS /CONASA 2013 2017 45

10076.82 Community-Led Total SKemenkes no.3 2014 dan Kemenkes no.852/Menkes/SK/IX/20082015 55.551.5 Execution of collecti 30/10/2012 2015 8.171 EDP (2011-2013); GP (2013-2016) 2016 7175 Definition of sanitation facilities considere 1097 National Sanitation St 2010; 2012 2015 8340 Central canalization Sep 27, 2013 50 villages.

Question A31

A3a. Please indicate the coverage target for urban sanitation as documented in the policy or plan (% of

population unless otherwise stated).

A3a. Please provide the title of the policy/plan where the urban sanitation coverage target is expressed.

A3a. Please provide the date of the

policy/plan where the urban sanitation

coverage target is expressed.

A3a. Please provide the year that the

coverage target for urban sanitation will

be attained.

A3b. Please indicate the coverage target for rural sanitation as documented in the policy or plan (% of population unless otherwise

stated).

98,5 %(provision population centralized and local systems for household sanitation).State Program on Water Supply and Sanitation «Clear Water» on 2011 - 2015, approved by the decision of Council of Ministers of the Republic of Belarus from 9/15/2011 № 1234http://pravo.by/main.aspx?guid=3871&p0=C21101234&p2={NRPA}

74% Cambodia Millennium Development Goals (CMDGs);90 %The plan of Ministry of Public Works and Transport has set the target by 2020 people in town 90% will be received sanitation services, among that 50% is connected sewage system and 40% is septic tank.Cameroun – vision 2035Document de Stratégie pour la croissance et l’emploiStratégie Nationale d’assainissement liquide MINEE 2011Tratamiento de aguas servidas urbanas, referido a las aguas recolectadas: 99,8 % (Esta cifra incluye las aguas servidas que son dispuestas en el mar mediante emisarios submarinos provistos de difusores)PLAN DECENAL DE SALUD PUBLICA 2012-2021http://www.minsalud.gov.co/Documentos%20y%20Publicaciones/Plan%20Decenal%20-%20Documento%20en%20consulta%20para%20aprobación.pdf

Plan de saneamiento de Heredia ESPH.

Campaña Nacional de Letrinización, Ley 5412 (Ley Orgánica Ministerio de Salud del 8/11/1973, comprende atribuciones, organización general, financiamiento, recursos y procedimientos del Ministerio )

Greater number of people connected tothe public sewage (Agglomerations with

pollution load over 20 000 pe.)- 55 000 people; Collection andensuring of the treatment of the wastewater that meets the requirements

Operational programme 2007-2013: “Development of LivingEnvironment (http://ec.europa.eu/regional_policy/country/prordn/details_new.cfm?LAN=7&gv_PAY=EE&gv_reg=ALL&gv_PGM=1106&gv_PER=2&gv_defL=7&lang=7); Council directive 91/27/EEC concerning urban waste water treatment(http://eurlex.europa.eu/Notice.do?val=172885:cs&lang=en&list=172885:cs,&pos=1&page=1&nbl=1&pgs=10&hwords=&checktexte=checkbox&visu=#texte)

Sanitation refers to population connected to sewerage network. Executive Development Program (EDP) for (2011-2013) available at www.mop.gov.jo; Government Program for (2013-2016 ) available at www.pm.gov.joNote: Government Program is only available at the website

87 87% (JMP 2013); 79.1% (LSIS 2011-2012) 2015 4880 National Strategy for 17/10/2012 2015 80

82.6 2010 2015 5077 The WASH Sector Strat Aug 2011 2017 5795 2015 95 99

100 “AnehDhivehiraajje”- The Strategic Action 2013 10050 2009 2015 5077 Politique et stratégie Mai 2011 2015 63

95.6 cobertura de alcantar 2007-2012 2012 63* 2010-2015 2021 *

80 National Sanitation P2005, reviewed in 2008 2020 67 (8 million). Water Poli 2007 2015 6090 1.4.2011 2016

100 National Water plan 2 2005/2009 2017 10079 79% (Taux d’accès aux Décembre 2011 2015 25

100 Key Performance Indi 2010 2030 100100 Haya Water Master Pl 2006 7590 Economic Survey of Pa June 2013 2015 9095 2015 10050 Plan de Gobierno 201 07/2013 2018 84 Plan Nacional de San 17/03/2006 2015 60

100 Philippine Sustainabl 2011 2028 10090 Joint Order nr.91/70420.10.2010 and 2007 2020 70

100 Water and Sanitatio June 2013 2017 10078 Programme d’Eau Pota 2005 2015 63

100 Regulation on the pro 2002 2015 10066 Agenda for Prosperity 2012 2015 66

100 Strategic Framework for Water Services 10022 Urban Water Investme 2013 2018 17.3

100 2010 2020 10037 Water , sanitation an 2012 2016

50 Program on improvemen 02.12.2006 2020 65100 2015 10060 http://www.mof.gov.tl/budget-spending/et 4083 Plan d’action national Aug 2010 2015 55

100 Tonga Water Board Ac 2002 2000 100* Connection rate 88.4% September 2010 2014 *

82 Ministry of Water and Environment: Sector 2014 72100 Jul 9, 2003 2020 5045 2010 2015 3598 2015 80 National Environmental Health Policy & Str 2016 80* 2009 2025 100* July 2013 2032 ** 2008 2015 *

100 National Water Policy Mar 2013 2015 50

Water and sanitation interim strategyEU Water and Sanitation Sector Policy Support ProgrammeLesotho WASA application to the EU-Water Facility: (As a consequence of the implementation of the Maseru Wastewater Project , an additional 100,000 people will have access to sanitation in Maseru) by 2015Resolution of Drinking water supply and waste water management development strategy for 2008-2015 year has been approved by the Government of Lithuania in 2008.

Instructions for Water supply and waste water management infrastructure development plans has been approved by the Ministry of Environment in 2006

2008-08-27Official Gazette, 2008 No 104-3975

2006-12-29Official Gazette 2006 No 8-337Politique National Assainissement (PNA)

Plans Stratégiques Nationaux

3.4.1. Make technical and technological renovation of wastewater treatment plants in province center, larger cities, settlement areas and improve operation to meet standard.

3.4.5.Construct new wastewater collectors in some microregions of Ulaanbaatar city, construct and expand water supply and sewerage pipelines in provinces centre(10 townships 60%-90%) Healthy city and urban health programme under the Determinants of Health Programme of National Health Plan (2011- 2016)30 years plan for 100%

Plan Estratégico de Gobierno 2010-2014Política Nacional de Salud y Lineamientos Estratégicos 2010-2015Plan Maestro y Estudio de Factibilidad del Proyecto de Saneamiento de la Ciudad y Bahía de PanamáPlan Estratégico del IDAANPrograma Complementario de Agua Potable y Saneamiento en Provincias de CONADESResolución ASEP JD-2914 de 2003; DGNTI-COPANIT 35-2000 y DGNTI-COPANIT 39-2000.

Dic. 2009200120032000

Piped sewerage – 5%Sanitation – 100% .“MahindaChinthanaIdiriDakma”www.priu.gov.lk/mahindachinthana

a. 100 % toilet projectb. 100% sitting toilet in every house

a. 1999 b. 2012

80%-100%. Pursuant to the Law of Ukraine "On Ratification of the Protocol on Water and Health to the Convention on the Protection and Use of Transboundary Watercourses and International Lakes, 1992"MINISTRY OF ENVIRONMENT AND NATURAL RESOURCES OF UKRAINEOrder "On Approval of the National targets of the Protocol on Water and Health"http://zakon.nau.ua/doc/?uid=1041.47750.0

Access to improved toilets increased from 27% in 2010 to 45% in 2015

Proportion of HH connected to sewer increased from 18% in 2010 to 22% in2015National Strategy for Growth and Reduction of Poverty(NSGRP) IIBy 2025:- Rain water drainage:+ To do away with regular inundation in urban centers.+ To expand the service capacity of urban water drainage systems to 90-95%, and 100% for urban centers of grade IV upwards.- Wastewater drainage:+ Urban centers of grade IV upwards will have consolidated daily-life wastewater-collecting systems and treatment stations; the percentage of daily-life wastewater collected and treated will reach 70-80% and wastewater will be treated up to set standards. In urban centers of grade V, 50% of wastewater will be treated up to set standards.+ Craft villages will have consolidated or scattered treatment stations operating regularly and the quality of

75% of households will be connected to a sewer;

80% of sewered water will be properly treated.. National Water and Waste water policy and Strategy for Palestine final draft has been submitted for endorsement

When preparing the strategy, their was no differentiation between Rural and Urban or Camps, and Gaza the whole Palestine was taken as one body and Planning was according to this issue.

(33%) covered by public centralizedpublic systems +6% covered by thedecentralized systems.National Water Strategy and Investment Program 2009 - 2015


Safe sanitation acces 2010 2014 80 Safe sanitation accessIBEP – Inquérito Integ 2008-2009

2011 100

Sector Development P Nov 2011 2015 100 * There is no separate target for water supplSep 15, 2011 2016 100 100 % (provision centralized and local systems for household sani

Taux de couverture de 2012 2015 100 Taux de couverture en11th Five Year Plan f 2013 2018 100 11th Five Year Plan f

25/04/2011 2015 80National Rural Sanita 2003 2030 100 School Health Policy% de domicílios rurai 2014-2033 2033Programme national d 2006 2015 100 Programme national dObjectif du Millénai 2000 2015

2005; 2011 2015; 2025 100 National Water Supply2009 2020 57

1,7% à 60% en 2015. Document de stratégie 2015SDEA et Analyse et perspectives 55

2021

Document National d Mars 2005 2015National Sanitation Po 2013 100 National Sanitation PoCampaña Nacional de L 8/11/1973 Política Nacional Hidr 2012 2017 100 Estrategia Ambiental Plan National de Développement (PND 201 2015 30 Cellule d’encadrement DSCRP 2 2010 2015 55 DSRP 2Saneamiento tiene cobertura universal para 2030

Environmental Health May 2010 2014 54 Environmental Health

No date, because based on the national legislation,requirements must comply constantlyNational Hygiene and 2011; 2013 2015; 20156,122 new sanitation facilities constructed and 15,122 rehabilitated in schools One WASH National Rural Water and sanita March 2012 2015 100 School health policy PSGE 2020 100 PSGEDraft Sanitation Policy 2015 100 Draft Sanitation Policy and PAGE ( PrograSTATE STRATEGY FOR Jun 25, 2010 70 STATE STRATEGY FOR Environmental Sanitat Mar 2010 2015 100 Education Strategy PlProgramme national d’ Juin 2009 2015 92

50

% Cobertura de Hogare Jan 2010 2017Rural Sanitation and 4th July, 2011 2022 100 Outcome Budget 2014-2015. http://www.mCommunity-Led Total SKemenkes no.3 2014 dan Kemenkes no.852/Menkes/SK/IX/20082015 Community-Led Total Sanitation (Sanitasi Total Berbasis MasyarakExecution of collecti 30/10/2012 2015 80 Schools EnvironmentaSanitation refers to EDP (2011-2013); GP (2013-2016) 2016Definition of sanitation facilities considere National Sanitation St 2010; 2012 2015 95 School Sanitation PoliNational strategy of Sep 27, 2013 90 Targets in the contex

A3b. Please provide the title of the policy/plan where the rural sanitation coverage target is expressed.

A3b. Please provide the date of the

policy/plan where the rural sanitation coverage target is

expressed.

A3b. Please provide the year that the

coverage target for rural sanitation will

be attained.

A3c. Please indicate the coverage target

for sanitation in schools as

documented in the policy or plan (% of

facilities unless otherwise stated).

A3c. Please provide the title of the policy/plan where the sanitation in schools coverage target is expressed.

The State Program on socio-economic development to ensure drinking water supply in rural areas (2011-2015)www azersu.az

Single norms on construction of educational institutions, logistical supply, general hygienic and sanitary requirements, normative of provision per student place. (Cabinet of Ministry, 3 august 2012)

32,5 % (provision population centralized and local systems for household sanitation). State Program on Water Supply and Sanitation «Clear Water» on 2011 - 2015, approved by the decision of Council of Ministers of the Republic of Belarus from 9/15/2011 № 1234http://pravo.by/main.aspx?guid=3871&p0=C21101234&p2={NRPA}

PLAN SECTORIAL DE AGUA POTABLE Y SANEAMIENTO2001-2015 CAPITULO 2 DIAGNOSTICO SECTORIAL PUNTO 2.6.1 TABLA 16

NO EXISTE UNA COBERTURA DEFINIDA COMO META, PEROPOR POLITICA DE SALUD TODOS LOS ESTABLECIMINETODE SALUD DEBEN CONTAR CON AGUA POTABLE YSANEAMIENTO. ESTE TEMA SE RESPALDA EN EL CODIGODE SALUD, CAPITULO DE AGUA, DE 1978 Y MODIFICADO1992 EN ACTUAL VIGENCIA. ASIMISMO SE ESTABLECE QUEEL AGUA DISTRIBUIDA AL ESTABLECIMIENTO DE SALUDDEBE SER POTABLE.DE ACUERDO A INFORMACION DEL MINISTERIO DE SALUDEXISTE UNA COBERTURA DEL 99.82% DEESTABLECIMIENTOS DE SALUD QUE CUENTAN CONSANEAMIENTO.

30% Cambodia Millennium Development Goals (CMDGs)100% National Strategy on Water Supply and Sanitation 2011-2015Cameroun – vision 2035Document de Stratégie pour la croissance et l’emploiStratégie Nationale d’assainissement liquide MINEE 2011

Document de Stratégie pour la croissance et l’emploiStratégie Nationale d’assainissement liquide MINEE 2011

PLAN DECENAL DE SALUD PUBLICA 2012-2021http://www.minsalud.gov.co/Documentos%20y%20Publicaciones/Plan%20Decenal%20-%20Documento%20en%20consulta%20para%20aprobación.pdf

Requirements are set in the Water Act. Wastewater must be collected and treated. This expands for allthe areas. https://www.riigiteataja.ee/akt/127062013003?leiaKehtiv


No reported target for sanitation at school is available at this point.Schools located within areas with sewerage network are served with these sewerage network , other schools have septic tanks.Building Codes ensures that schools has sanitation facilities

48% (JMP 2013); 34.2% 10 October 2011 42 (UNICEF 2012 COARs and EMIS)National Strategy for 17/10/2012 2015 80 National Strategy forWater and sanitation 2010 2015The WASH Sector Strat Aug 2011 2017 70 The WASH Sector Strat

2015 100 No need for a special policy since the whole target population is 2018

“AnehDhivehiraajje”- The Strategic Action Ministry of Education School Registration Presages all the school w2009 2015 80 Rapport d’opérationnal

Politique et stratégie Mai 2011 201563% (cobertura de alca 2007-2012 2012 El Programa de Acción 4.5.4. Install a small 2008-2015 2015 4.5.1/2.23. Connect se

100 National Sanitation P(60%- 7 million) Water 2007 2015 70 70 % of actual coverage. There is no target explicitly stated in po

100Rural Water Supply an 2004 2017 100Programme Nationale Décembre 2011 2015Key Performance Indi 2010 2030 100 Key Performance Indi5 year plan for Minist 2010 2015 100Economic Survey of Pa June 2013 2015 90 Economic Survey of PaLos Acuerdos de Concer 2007 2025 Por norma todos los centros educativos deben tener facilidades p

Plan Nacional de San 17/03/2006 2015 Plan Estratégico MultPhilippine Sustainabl 2011 2025 No dataJoint Order nr.91/70420.10.2010 and 2007 2020 100 Joint Order nr.91/704Water and Sanitatio June 2013 2017 100 Water and SanitatioProgramme d’Eau Pota 2005 2015 95Regulation on the pro 2002 2015 100 Regulation on the proAgenda for Prosperity 2012 2015 78 Adolescent and schoolStrategic Framework for Water Services 100 Strategic Framework for Water ServicesRural WASH Investmen 2012 2015 1501 Rural WASH Investmen

2010 2020 100Water , sanitation an 2012 100 Water , sanitation an

1002020 80 Strategy to improve the welfare of the popul2015 90 Thai public toilets de

National policy of Basic Sanitation (2012) Plan d’action national Aug 2010 2015Public Health Act 200 2008 2000 100 Tonga Water Board ActConnection rate 10% ( September 2010 2014 100 XII Development EconMinistry of Water and Environment: Sector 2014

Jul 9, 2003; Sep 14, 2011 2020 20Access to improved to 2010 2015 812 schools with rehab

National Environmental Health Policy & Str 2016 80 National Environmental Health Policy & Str

2012, 200 2020 100 The National Target July 2013 2032 100 Annual and strategic

2008 2015National Water Policy Mar 2013 2015 100 School Health Regulat

Resolution of Drinking water supply and waste water management development strategy for 2008-2015 year has been approved by the Government of Lithuania in 2008.



2006-12-29Official Gazette 2006 No 8-337

46% (2013), 58% (2015), 99% (2018), Pour déclenchement SDAL.Planification de Secteur de l’Eau, Assainissement et de l’Hygiène, Période2013-2018 ; Ministere de L’Eau – Page 15

Construire 12 000 différents types delatrines institutionnelles au niveau desCSB,écoles et lieux publics jusqu’en 2018Planification de Secteur de l’Eau, Assainissement et de l’Hygiène, Période2013-2018 ; Ministere de L’Eau – Page 25

Politique National Assainissement (PNA)Plans Stratégiques Nationaux

Adolescent Health Programme in Improving Health for Mothers, Neonates, Children, Adolescent and Elderly as a Life Cycle Approach Programme of NHP (2011- 2016), 20 year Long Term Basic Education Development Plan(0211-12 to 2030-31)

Haya Water Master Plan 5 year plan for Ministry of Regional Municipality and water Resources

“MahindaChinthanaIdiriDakma”www.priu.gov.lk/mahindachinthana

WASH programme in schoolsCountry paper: www.waterboard.lk

a. 100 % toilet projectb. 100% sitting toilet in every house

a. 1999 b. 2012



By 2015:- 65% rural household having hygienic latrine (MOH standards)- 45% of farmer households access hygienic livestock pensBy 2020:- 100% rural household having hygienic latrine

75% of households will be connected to a sewer;

80% of sewered water will be properly treated. National Water and Waste water policy and Strategy for Palestine final draft has been submitted for endorsement

When preparing the strategy, their was no differentiation between Rural and Urban or Camps, and Gaza the whole Palestine was taken as one body and Planning was according to this issue

An average of 10% of every projectvalue to be allocated to sanitationinvestment, along with theappropriate health and hygieneeducation. National Water Strategy and Investment Program 2009 - 2015Coverage targets represent the percentage of population (or facilities) with access to improved drinking-water or sanitation services as defined in the national policy or plan. In the case of hygiene the coverage target represents the percentage of the population (or facilities) covered by hygiene promotion activities. If more than one coverage target was indicated, the highest target/target year is listed and additional target information has been provided in the adjacent policy plan/title data cell. If coverage target was not specified in terms of percentage or population or facility then the target definition, as reported, has been listed.

2010 2014 80 Safe sanitation acces 2010

Aug 3, 2012 2017 100 The Strategic Plan of 2011* There is no separate target for water suppl 2015 100 * There is no separate 100 % (provision centralized and local systems for household sani 100 100 % (provision centr

2012 2015 100 2013 2018 100 The coverage is 100% a

2015 100 1999 100 National Health Policy 1995

2006 2015 100 Programme national d 2006

2003 2025 100 National Water Supply 2003

2020 57

2013 100 National Sanitation Po 2013100 Programa Nacional de 12/09/2007

2012 2017 100 Estrategia Ambiental 2012/20132011 2010 2015 55 Plan Quinquennal Ecol 2013

May 2010 2014 100 No date, because based on the national legislation,requirements must comply constantlyNo date, because based on the national legislation,requirements must comply constantly

2013 20157,037 sanitation facilities constructed and 7,141 rehabilitated in health canters/postsOne WASH National 2013draft 100 Safe Hospital guideline 2012

100 PSGE Draft Sanitation Policy and PAGE ( Progra 2015 100 Draft Sanitation Pol

Jun 25, 2010 100 STATE STRATEGY FOR Jun 25, 2010Dec 2010 2015 100 Health Sector Medium Jan 2011

60

Outcome Budget 2014-2015. http://www.m 2015 Community-Led Total Sanitation (Sanitasi Total Berbasis Masyarak

2009 2013 86 Management of Hospi 2011

54 2009 80 National Sanitation St 2010

June 26, 2013 2020

A3c. Please provide the date of the

policy/plan where the sanitation in schools coverage

target is expressed.

A3c. Please provide the year that the

coverage target for sanitation in schools

will be attained.

A3d. Please indicate the coverage target

for sanitation in health facilities as documented in the policy or plan (% of


A3d. Please provide the title of the policy/plan where the sanitation in health facilities coverage target is expressed.

A3d. Please provide the date of the

policy/plan where the sanitation in health facilities

coverage target is expressed.

Taux de couverture en ouvrage d’évacuation des excrétaTaux de couverture en incinérateur

NO EXISTE UNA COBERTURA DEFINIDA COMO META, PEROPOR POLITICA DE SALUD TODOS LOS ESTABLECIMINETODE SALUD DEBEN CONTAR CON AGUA POTABLE YSANEAMIENTO. ESTE TEMA SE RESPALDA EN EL CODIGODE SALUD, CAPITULO DE AGUA, DE 1978 Y MODIFICADO1992 EN ACTUAL VIGENCIA. ASIMISMO SE ESTABLECE QUEEL AGUA DISTRIBUIDA AL ESTABLECIMIENTO DE SALUDDEBE SER POTABLE.DE ACUERDO A INFORMACION DEL MINISTERIO DE SALUDEXISTE UNA COBERTURA DEL 99.82% DEESTABLECIMIENTOS DE SALUD QUE CUENTAN CONSANEAMIENTO.

NO EXISTE UNA COBERTURA DEFINIDA COMO META, PEROPOR POLITICA DE SALUD TODOS LOS ESTABLECIMINETODE SALUD DEBEN CONTAR CON AGUA POTABLE YSANEAMIENTO. ESTE TEMA SE RESPALDA EN EL CODIGODE SALUD, CAPITULO DE AGUA, DE 1978 Y MODIFICADO1992 EN ACTUAL VIGENCIA. ASIMISMO SE ESTABLECE QUEEL AGUA DISTRIBUIDA AL ESTABLECIMIENTO DE SALUDDEBE SER POTABLE. DE ACUERDO A INFORMACION DEL MINISTERIO DE SALUDEXISTE UNA COBERTURA DEL 99.82% DE ESTABLECIMIENTOS DE SALUD QUE CUENTAN CON SANEAMIENTO.

Document de Stratégie pour la croissance et l’emploiStratégie Nationale d’assainissement liquide MINEE 2011

Document de Stratégie pour la croissance et l’emploi Stratégie Nationale d’assainissement liquide MINEE 2011



No reported target for sanitation at school is available at this point.Schools located within areas with sewerage network are served with these sewerage network , other schools have septic tanks.

Building Codes ensures that schools has sanitation facilities

No reported target for sanitation at health facilities at this point.Health facilities located within areas with sewerage network are served with sewerage network , other schools have septic tanks.Building Codes ensures that schools has sanitation facilities

(UNICEF 2012 COARs and EMIS) 91 (DHHP report 2012) 17/10/2012 2015 80 National Strategy for 17/10/2012

100 Long-term Infrastruct 2004Aug 2011 2017

No need for a special policy since the whole target population is 100 No need for a special 2018 *

Ministry of Education School Registration Presages all the school w 100 No defined policy and 2009 2015 80 Rapport d’opérationnal 2009

2007-2012 El Programa de Acción 2007-20122008-2015 2008-2015 * 2008-2015

2005, reviewed in 2008 already achieved 100 National Sanitation P2005, reviewed in 200870 % of actual coverage. There is no target explicitly stated in po

2011, 2012 November 70 (60%-90%) National H 100

2010 2030 100 Key Performance Indi 2010

2006, 2010 100 2006, 2010August 2009 2015 90 Economic Survey of Pa June 2013

Por norma todos los centros educativos deben tener facilidades p 100 Por norma todos los e

19/12/2012 Norma técnica para es 19/12/2005No data 100 Philippine Water Sup 2010

20.10.2010 2020 100 Strategy for Develop GD 1471 / 14.12.2007June 2013 2017 100 Water and Sanitatio June 2013

2018 100 20022010-2013 extension, renewal, 2014-2015 the adoption100 Regulation on the pro 20022010 2015 72 Reproductive and Chil 2011

Strategic Framework for Water Services 100 Strategic Framework f 2012 2015 839 Rural WASH Investmen 20122007 2020 National Health Policy 20072012 2016 100 Water , sanitation an 2012

100 Strategy to improve the welfare of the popul 2015

2013 2016 90 Thai public toilets de 2013

2002 and 2008 100 Tonga Water Board Act 2002 and 20082010 2014 100 XII Development Econ 2010

Jul 9, 2003; Sep 14, 2011 2015; 2020

2012 2014 * WASH interventions imp 2014

National Environmental Health Policy & Str 2016 80 National Environmenta 2012 2015 100 -By 2015, 100% commu 2012

2010/2013 2032 100 National Water and Wa 2013

Feb 2008 2015 100 Health Professions Au Apr 2001

Construire 12 000 différents types delatrines institutionnelles au niveau des

écoles et lieux publics jusqu’en 2018Planification de Secteur de l’Eau, Assainissement et de l’Hygiène, Période2013-2018 ; Ministere de L’Eau – Page 25

Construire 12 000 différents types delatrines institutionnelles au niveau desCSB,écoles et lieux publics jusqu’en 2018.Planification de Secteur de l’Eau, Assainissement et de l’Hygiène, Période2013-2018 ; Ministere de L’Eau – Page 25“Improvement of sanitation ’ programme Goal 2http://www.gazar.gov.mn/eland/law/class/105/detail/1004120021/

2016,2030-31

Haya Water Master Plan 5 year plan for Ministry of Regional Municipality and water Resources Ministry of Health 5 years Plan

2014 50 Afghanistan National 2010 2014 58 PNEA - Plano Naciona Dezembro de 2012 2017 90 ODM 2003 2015

2015 100 Drinking Water Strate 2011 20352015 100 Sector Development P Nov 2011 2015

98.5 Sep 15, 2011 2016 75 Taux de desserte en e 2012 2015 100 11th Five Year Plan f 2013 2018

Achieved 95 PLAN SECTORIAL DE AGUA POTABLE Y SAN 20152016 100

100 % de domicílios urban 2014-2033 20332015 87 Programme national d 2006 2015

99 Objectif du Millénai 2000 20152025 100 2005; 2011 2015; 20252020 72 2007 2015

67 27,6 % à 67 % en 2015. Document de politi 2015 60 SDEA et Analyse et perspectives + 99 2012 2021 90 Document National d Mars 2005 2015 100 Integrated Water Mas 2013/14

2015 98 Programa Nacional de 12/09/ 2007 20152020 98.5 Política Nacional Hidr 2012 2017

82.5 Plan National de Dév 2000 20152017 DSCRP 2 2010

100 Suministro de agua tiene meta de cobertura 2020 100 Water Resource Sector 2009 2020

No date, because based on the national legislation,requirements must comply constantlyGreater number of people connected to the public water supply (water supplies over 2000 consumers)– 55 000 people; Percentage of population supplied with drinking water conforming to requirements – 88%.Operational programm 9.10.2007; 2009 2015; 20162015 100 One WASH National 41487 20152013 0.51 Water Authority of Fij 2007 2013

100 PSGE 20202015 100 PAGE and VISION 2020

96 STATE STRATEGY FOR Jun 25, 2010 2013 100 Water Sector Strategi 2013 2025

92 Etablissement d’un dia Septembre 2013 2030 * 60 En revisión Plan de Nación y Vis 2013 2017 75.29 Community-Led Total SKemenkes no.3 2014 dan Kemenkes no.852/Menkes/SK/IX/20082015

2015 100 Execution of water tra 30/10/2012 2015 98 EDP (2011-2013); GP (2013-016) 2016 85 Definition of improve 2020-100%

2015 80 National Water Servic Sep 2007 2015 National strategy of Sep 27, 2013

A3d. Please provide the year that the

coverage target for sanitation in health

facilities will be attained.

A3e. Please indicate the coverage target for urban drinking-

water as documented in the policy or plan (% of population unless otherwise stated).

A3e. Please provide the title of the policy/plan where the urban drinking-water coverage target is expressed.

A3e. Please provide the date of the

policy/plan where the urban drinking-

water coverage target is expressed.

A3e. Please provide the year that the

coverage target for urban drinking-

water will be attained.

98,5 (provision population centralized drinking water supply systems). State Program on Water Supply and Sanitation «Clear Water» on 2011 - 2015, approved by the decision of Council of Ministers of the Republic of Belarus from 9/15/2011 № 1234http://pravo.by/main.aspx?guid=3871&p0=C21101234&p2={NRPA}

80% Cambodia Millennium Development Goals (CMDGs)100% National Strategy on Water Supply and Sanitation 2011-2015OMDLa lettre de politique sectorielle de l’hydraulique urbaine

PLAN DECENAL DE SALUD PUBLICA 2012-2021http://www.minsalud.gov.co/Documentos%20y%20Publicaciones/Plan%20Decenal%20-%20Documento%20en%20consulta%20para%20aprobación.pdf

Adequate water supplies refer to access to water network with water quality according Jordanian Water Quality Standards. Executive Development Program (EDP) for (2011-2013) available at www.mop.gov.jo; Government Program for (2013-2016 ) available at www.pm.gov.jo) Note: Government Program is only available at the website

83 83% (JMP 2013); 87.6% (LSIS 2011-2012). Di 2015 100 National Strategy for 09/03/2012 20352010 78.3 Water and sanitation 2010 2014

93 The WASH Sector Strat Aug 2011 2017 95 Resolution of Drinkin 2015 76 Aout2013 2018 100 “AnehDhivehiraajje”- The Strategic Action

2015 90.7 Plan National d’Accès Juillet 2009 2015 62 Stratégie de développ Mai 2012 2015 99.5 Programa Nacional Hí 2007-2012 2012

2008-2015 * 2010-2015 2021already achieved 100 Achieved

70 (9 million). Water Policy 20152012-2016 90 Urban Water Scheme 2000-2001

100 National Water plan 2 2005/2009 2017 82.5 82,5% (taux de desser Décembre 2011 2015

2030 100 Key Performance Indi 2010 2030 90 Policy of drinking wat 2011 2015

2015 93 Economic Survey of Pa June 2013 2015 97 2009 2014 90 Plan de Gobierno 2013 07/2013 2018 87 Plan Nacional de San 17/03/2006 2015

2025 100 Philippine Water Sup 2010 20252017 95 Joint Order nr.91/70420.10.2010 and 2007 20202017 100 Water and Sanitatio June 2013 2017

88 2005 20152010-2013 extension, renewal, 2014-2015 the adoption100 Regulation on the pro 2002 2015

2015 74 National Water and Sa 2010 2015 100 Strategic Framework f Sept 2003 2014

2015 27 Urban Water Investme 2013 20182017 85 High level segment of 2007 20152016 100 Water , sanitation an 2012 2016

100 2020 98 Programme to improve 02.12.2006 20202016 100 National Strategy Pla Jun, 2012 2016

95 69 description of indicat 2010 2015 100 Tonga Water Board Ac 2002 2000

2014 100 Coverage water supply rate 100% since the 71 Ministry of Water and Environment: Sector 2014 100 Jul 9, 2003; Sep 14, 2011 2020

2019 95 2010 2015 99 2015

2016 90 National Environmental Health Policy & Str 20162015 100 2009 20252032 100 100% of communities s 2013 2032

* 2008 20152015 100 Public Health Act 1996 2015


2006-12-29

62% (2013), 72% (2015), 76% (2018). Planification de Secteur de l’Eau, Assainissement et de l’Hygiène, Période2013-2018 ; Ministere de L’Eau – Pages 12 et 22

3.3.11. Construct and operate a new water source facilities in Ulaanbaatar, Darkhan, Erdenet, install technological equipments, renovate and expand existing plants and implement integrated control system and water metering

3.3.12. Perform renovate and expansion of engineering pipelines of new apartment buildings in Ulaanbaatar city and provinces centre.

Plan Estratégico de Gobierno 2010-2014Política Nacional de Salud y Lineamientos Estratégicos 2010-2015Programa Complementario de Agua Potable y Saneamiento en Provincias de CONADES

Dakar : 88%Autres régions : 79%


Access increased from 84% in 2010 to 95% by 2015.

Proportion of HHs in small towns provided with improved sources of water increased from 53 percent in 2009 to 57 percent by 2015

Proportion of HHs in Dar es Salaam provided with improvedsources of water increased from 68% in 2010 to 75% by 2015National Strategy for Growth and Reduction of Poverty II

- By 2025: The coverage of clean water supply services in urban centers will reach 100%, with an average water supply norm of 120 liters/person/day and of quality up to prescribed standards- Vision towards 2050:To satisfy the water supply demand in all urban centers and industrial zones on the basis of supplying quality water with good services in a stable and efficient manner60%) covered by public sector+5% covered by the privatesector. National Water Strategy and Investment Program 2009 - 2015

50 Access to Safe drinki 2010 2014 8050.3 PNEA – Plano Naciona Dezembro de 2012 2017

100 The State Program on 2011 2015100 Sector Development P Nov 2011 2015 10083.5 83,5 (provision popul Sep 15, 2011 2016 10069 Taux de desserte en ea 2012

100 11th Five Year Plan f 2013 2018 10079 PLAN SECTORIAL DE AGUA POTABLE Y SANE 2015 95 100

80 2014-2033 203376 Programme national d 2006 2015 10079 Objectif du Millénai 2000 2015

100 2005; 2011 2015; 2025 10072 2008 2015 7267 31,8% à 67 % en 2015. Document de politi 201544 SDEA et Analyse et perspectives 99 Permanente 201383 202175 Document National d Mars 2005 2015

100 10093 Programa Nacional de 12/09/ 2007 2015 9397 Política Nacional Hidr 2012 2017 100

82.5 Plan National de Dév 2000 2015 82.552 DSCRP 2 2010 2015 55

100 Suministro de agua tiene meta de cobertura 2020

100 Water Resource Sector 2009 2020 100Greater number of people connected to the public water supply (water supplies over 2000 consumers)– 55 000 people; Percentage of population supplied with drinking water conforming to requirements – 88%.Operational programm 9.10.2007; 2009 2015; 2016Greater number of people connected to the public water supply (water supplies over 2000 consumers)– 55 000 people; Percentage of population supplied with drinking water conforming to requirements – 88%.

97.4 One WASH National 41487 2015Water supply facilities for 22,342 schools will be constructed or rehabilitated 0.49 Rural Water and sanit March 2012 2015 100100 PSGE 2020 100100 ADB Rural Water Supp 2012-2015 2015 10082 STATE STRATEGY FOR Jun 25, 2010 86

100 Water Sector Strategi 2013 2025 7571.12 Programme nationale d Juin 2009 2015

* 30 7085 % Cobertura de Hogare Jan 2010 201780 80 % coverage with p 13/08/2013 2022 100

65.81 Community-Led Total SKemenkes no.3 2014 dan Kemenkes no.852/Menkes/SK/IX/2008201592 Ministry of Energy's 30/10/2012 2015 8598 EDP (2011-2013); GP (2013-2016) 2016 10045 Definition of improve 2020-80% 5275 National Water Servic Sep 2007 2015 55

Not less than 20% to the level of 2010National strategy of Sep 27, 2013 100

A3f. Please indicate the coverage target for rural drinking-

water as documented in the policy or plan (% of population unless otherwise stated).

A3f. Please provide the title of the policy/plan where the rural drinking-water coverage target is expressed.

A3f. Please provide the date of the

policy/plan where the rural drinking-

water coverage target is expressed.

A3f. Please provide the year that the

coverage target for rural drinking-water

will be attained.

A3g. Please indicate the coverage target

for drinking-water in schools as

documented in the policy or plan (% of


% de domicílios rurais abastecidos por rede de distribuição e por poço ou nascente com canalização interna. 2018 - 67%; 2023 - 71%; 2033 - 80%. Plano Nacional de Saneamento Básico - PLANSAB.

50% Cambodian Millennium Development Goals 100% National Strategy on Water Supply and Sanitation 2011-2015OMDle plan d’action 2008-2015 pour le secteur de l’approvisionnement en eau potable et d’assainissement en milieu rural

Programa de Agua Potable Rural ( http://www.doh.gov.cl/apr/Paginas/Inicio.aspx )PLAN DECENAL DE SALUD PUBLICA 2012-2021http://www.minsalud.gov.co/Documentos%20y%20Publicaciones/Plan%20Decenal%20-%20Documento%20en%20consulta%20para%20aprobación.pdf

Adequate water supplies refer to access to water network with water quality according Jordanian Water Quality Standards.Executive Development Program (EDP) for (2011-2013) available at www.mop.gov.jo; Government Program for (2013-2016 ) available at www.pm.gov.joNote: Government Program is only available at the website

63 63% (JMP 2013); 63.9% 10 October 2011 53NA 2035 10064 Water and sanitation 2010 201467 The WASH Sector Strat Aug 2011 201795 2015 10061 Aout2013 2018

100 “AnehDhivehiraajje”- The Strategic Action 9077.8 Plan National d’Accès Juillet 2004 201575 Stratégie de développ Mai 2012 2015

80.4 Programa Nacional Hí 2007-2012 2012* 3.3.17. Improve water 2010-2015 2021

96 national program for the generalization of 2016 10070 70 % (11 million) 2007 2015 70

100 Rural Water Supply (1 2000-2001 2010 100100 National Water plan 2 2005/2004 201758 58% (taux d’accès théo Décembre 2011 2015

100 Key Performance Indi 2010 2030 10080 Policy of drinking wat 2011 2035 10093 Economic Survey of Pa June 2013 2015 9390 2009 201455 Plan de Gobierno 2013 07/2013 2018 201370 Plan Nacional de San 17/03/2006 2015

100 No data No data 202545 Joint Order nr.91/70420.10.2010 and 2007 2020 100

100 Water and Sanitatio 2013 2017 10082 Programme d’Eau Pota 2005 2015 85

100 Regulation on the pro 2002 2015 10074 National Water and Sa 2010 2015

100 trategic Framework fo Sept 2003 201456.3 Rural Water and Sanit 2012 2015 173885 2007 2015 100 100

80 2020 55.4100 National Strategy Pla Jun, 2012 2016 10075 63 description of indicat 2010 2015

100 Public Health Act 200 2008 200098 Coverage water supply September 2010 2014 10067 Ministry of Water and Environment: Sector 201470 Jul 9, 2003; Sep 14, 2011 2020 2565 Access increased from 2010 2015 100

85 Vanuatu National Water Strategy 2008 –20 2014 100100 2000 2020 100100 100% of communities s 2013 2032 10072 (> 72%) National Wate 2008 201575 National Water Policy Mar 2013 2015 100

Resolution of Drinking water supply and waste water management development strategy for 2008-2015 year has been approved by the Government of Lithuania in 2008.



2006-12-29Official Gazette 2006 No 8-337

Target: 43% (2013), 48% (2015), 61% (2018)Title: Planification de Secteur de l’Eau, Assainissement et de l’Hygiène, Période2013-2018 ; Ministere de L’Eau – Pages 12 et 22

Plan Estratégico de Gobierno 2010-2014Política Nacional de SaludPlan de Desarrollo Sostenible de CONADES

50%-70%. Pursuant to the Law of Ukraine "On Ratification of the Protocol on Water and Health to the Convention on the Protection and Use of Transboundary Watercourses and International Lakes, 1992"MINISTRY OF ENVIRONMENT AND NATURAL RESOURCES OF UKRAINEOrder "On Approval of the National targets of the Protocol on Water and Health"http://zakon.nau.ua/doc/?uid=1041.47750.0- 85% of rural people access hygienic water with 60 litters/person/day, of which 45% meet MOH’s standards (QCVN 02-BYT)By 2020:- 100% of rural people access clean water that meet national standards.

Safe drinking water a 2010 2014 80 Safe drinking water a

Aug 3, 2012 2017 The Strategic Plan of * There is no separate target for water suppl 2015 100 * There is no separate 100 % (provision centralized drinking water supply systems). Achi 100 100 % (provision centr

11th Five Year Plan f 2013 2018 100 11th Five Year Plan f2015 100

School Health Policy 1999 100 National Health Polic

Programme national d 2006 2015 100 Programme national d

National Strategy on 2011 2025 100 National Water Supply2015 72 OMD

100Programa Nacional de 12/09/ 2007 2015 100 Programa Nacional de Estrategia Ambiental 2012 2015 100 Estrategia Ambiental Plan National de Dév 2000 2015 82.5 Plan National de DévPlan Quinquennal Ecol 2013 2017 DN

Water Resource Sector 2009 2020 100 Water Resource SectorOperational programm 9.10.2007; 2009 2015; 2016Greater number of people connected to the public water supply (water supplies over 2000 consumers)– 55 000 people; Percentage of population supplied with drinking water conforming to requirements – 88%.Operational programmOne WASH National 41487 2015Water supply facilities 7,272 health centres/ posts will be constructed or rehabilitated One WASH National School health policy Draft 100 Safe Hospital guidelinePSGE 100PAGE 2015 100 PAGESTATE STRATEGY FOR Jun 25, 2010 100 STATE STRATEGY FOR Education Strategy Pl Dec 2010 2020 100 Health Sector Medium

65

Strategic plan 2011-2 1/12/2011 Complete

Improved sanitation a 2001 2015 Schools are supplied with drinking water through water networks. 100 Health facilities are

6875

Targets in the contex Jun 2013 2020 Install filters, reserve tanksPlan on implementatio

A3g. Please provide the title of the policy/plan where the drinking-water in schools coverage target is expressed.

A3g. Please provide the date of the

policy/plan where the drinking-water in schools coverage target is expressed.

A3g. Please provide the year that the

coverage target for drinking-water in

schools will be attained.

A3h. Please indicate the coverage target

for drinking-water in health facilities as documented in the policy or plan (% of


A3h. Please provide the title of the policy/plan where the drinking-water in health facilities coverage target is expressed.

Single norms on construction of educational institutions, logistical supply, general hygienic and sanitary requirements, normative of provision per student place. (Cabinet of Ministry, 3 august 2012)

NO EXISTE UNA COBERTURA DEFINIDA COMO META, LASESCUELAS SE EDIFICAN EN AREAS CON ASENTAMIENTOPOBLACIONAL, POR LO QUE LA META DEL 95% AL 2015, TAMBIEN SE APLICA A LA ESCUELA

NO EXISTE UNA COBERTURA DEFINIDA COMO META, PEROPOR POLITICA DE SALUD TODOS LOS ESTABLECIMIENTOSDE SALUD DEBEN CONTAR CON AGUA POTABLE. ESTETEMA SE RESPALDA EN EL CODIGO DE SALUD, CAPITULODE AGUA, DE 1978 Y MODIFICADO 1992 EN ACTUALVIGENCIA. ASIMISMO SE ESTABLECE QUE EL AGUADISTRIBUIDA AL ESTABLECIMIENTO DE SALUD DEBE SERPOTABLE.DE ACUERDO A INFORMACION DEL MINISTERIO DE SALUDEXISTE UNA COBERTURA DEL 98.51% DE ESTABLECIMIENTOS DE SALUD QUE CUENTAN CON SERVICIO DE AGUA.

OMDLes guides pédagogiques relatifs au WASH dans les ordres d’enseignement maternel, primaire et normal;

(UNICEF 2012 COARs and EMIS) 89 (DHHP 2012)National Strategy for the Water Sector 2035 100 National Strategy for

100 Long-term Infrastruct

No need for a special policy since the whole target population is 100 No need for a special Plan intérimaire MEN, inc. Amis de WASH. 70 70% pour les CSB en 2Ministry of Education School Registration Presages all the school wi 100 No formal policy gazet

El Programa de Acción 2007-2012 El Programa Nacional 3.3.14. Construct and 2010-2015 2010-2021 * 3.3.14. Construct and

already achieved 10070 % of actual coverage. There is no target explicitly stated in po 20 year Long Term Ba 2012 November 2030-2031 80 (75%-85%) National H

Key Performance Indi 2010 2030 100 Key Performance IndiPolicy of drinking wat 2011 100Economic Survey of Pa June 2013 2015 93 Economic Survey of PaPor norma todos los centros educativos deben contar con agua p 100 Por norma todos los e

Plan Estratégico Mult 19/12/2012 Norma técnica para esno data Joint Order nr.91/704 20.10.2010 2020 100 Strategy for DevelopWater and Sanitatio 2013 2017 100 Water and Sanitatio

2018 Regulation on the pro 20022010-2013 extension, renewal, 2014-2015 the adoption100 Regulation on the pro

Rural WASH Investmen 2012 2015 1202 Rural WASH Investmen2007 2020 National Health Policy

100

2020 National Strategy Pla Jun, 2012 2016 100 National Strategy Pla

XII Development Econ 2010 2014 100 XII Development Econ

Jul 9, 2003; Sep 14, 2011 WASH interventions imp 2014 2019 100 WASH interventions imp

Vanuatu Guidelines fo 1999 80 National EnvironmentaThe National Target 2012 2015 100 The National Target National Water and Wa 2013 2032 100 100% of health care c

School Health Regulat Feb 2008 2015 100 Health Professions Au

Policy of drinking waterMOH 5 years plan

WASH programme in schoolsCountry paper: www.waterboard.lk


2010 2014 50 Hygiene awareness for 20100 80 Plano de Desenvolvime 20130

2011 20150 2015 800 100 Achieved by the moment as a result of realization of number of st0

2013 2018 > 80 11th Five Year Plan f 20130 80

1995 100 National Health Polic 1999,19810

2006 2015 100 Politique nationale de 20040

2003 2025 100 2005; 20110 2015 75 OMD0 22 Politique et stratégies nationales de l’Assai0 440000 100 Health Promotion Charter

12/09/ 2007 2015 Programa Bandera Azu 36481-MINAET-S2012 2015 100 20072000 2015 2000; 2012; 2014

0 55 Plan Quinquennal Ecol 201300

2009 2020 87 20139.10.2007; 2009 2015; 2016Requirements are set in different national regulations, over which the Health Board is constantlyNo date, because based on the national legislation,requirements must comply constantly

41487 201577% hand washing with soap or substitute at critical times; 77% household water treatment and safe storage National Hygiene and 20122012 2013 100 Health Promotion –Well Under review

0 100 PSGE0 2015 100 Health Promotion Policy

Jun 25, 2010 100Jan 2011 2015 43 National Behaviour Ch Jun 2011

000 8000 100 Rural Sanitation and 4th July, 2011000 (NCS-(2008-2012) and updated (2013-2017)0 800 400 2015

A3h. Please provide the date of the

policy/plan where the drinking-water in health facilities coverage target is

expressed.

A3h. Please provide the year that the

coverage target for drinking-water in

health facilities will be attained.

A3i. Please indicate the coverage target

for hygiene promotion as

documented in the policy or plan (% of population unless otherwise stated).

A3i. Please provide the title of the policy/plan where the hygiene promotion coverage target is expressed.

A3i. Please provide the date of the

policy/plan where the hygiene

promotion coverage target is expressed.

PROGRAMA DE EDUCACIÓN SANITARIA Y AMBIENTAL "SOMOS AGUA" (PESA/SENASBA) 10% DE CONTRIBUCIÓN EN LA DISMINUCIÓN EN LA MORBI-MORTALIDAD INFANTIL POR EDAS Y PARASITOSIS DISMINUCIÓN EN UN 10% DE PREVALENCIA DE ENFERMEDADES PARASITARIAS Y DIARREICAS EN LOS NIÑOS EN EDAD ESCOLAR. EL 80% DE LA POBLACIÓN ESTUDIANTIL HA DESARROLLADO EL HÁBITO DE LAVARSE LAS MANOS DESPUÉS DE INGRESAR AL BAÑO. EL 80% DE LAS UNIDADES EDUCATIVAS MANTIENEN SUS ESPACIOS LIBRES DE BASURA. EL 80% DE LAS UNIDADES EDUCATIVAS TIENE LAS CONDICIONES SUFICIENTES PARA EL DESARROLLO DE PRÁCTICAS DE HIGIENE EL 50% DE LAS UNIDADES EDUCATIVAS, CENTROS DE SALUD., EPSA Y GOBIERNOS MUNICIPALES INVOLUCRADOS EN PROYECTOSMUNICIPALES INTEGRALES DE EDUCACIÓN SANITARIA30% Cambodia Millennium Development Goals (CMDGs)100% National Strategy on Water Supply and Sanitation 2011-2015

Programa de promoción de Salud. Objetivos de trabajo del MINSAP Obj No 1: Incrementar el estado de salud de la población y su satisfacción con los servicios. En todas las Provincias y Municipios. Ver Notas Aclaratorias.Plan National de Développement (PND 2012-2015) Plan National de Développement Sanitaire (PND 2012-2015) Documents de Politique et de Stratégie Nationale d’Hygiène Communautaire (en cours d’élaboration) : 2014-2015

Communication Strategy for hygiene and Sanitation 2013- After defecation (87%)- Before handling food (64%)-Before eating (67%)

For example, hygiene requirements for schools, kindergartens and residential institutions for children: https://www.riigiteataja.ee/akt/128082013010https://www.riigiteataja.ee/akt/111102011003

Ministry of Health Law promotes hygiene.There is a national policy for health awareness, in addition to a project that supports health systems based on community empowerment , Also, a National Communication Strategy (NCS) for healthy life styles

009/03/2012 2035 100 NA NA

2004 20100 80 The WASH Sector Strat Aug 20110 100 No need for a special policy since the whole target population is 0 1000 1000 700

2007-2012 El Programa Nacional 2007-20122010-2015 2010-2021

0 already achieved 100 Hygiene Control Progrpermanent programme0 In national policy and plans, hygiene promotion is always embedded in sanitation programs. So there are no explicit targets for hygiene promotion, however they are included in sanitation targets.0 2012-2016 100 Under 5 year National Health Plan ( Health Promotion) ( - 0 100 Rural Water Supply an 20040

2010 2030 100 Key Performance Indi 20100 100 2010

June 2013 20150 Plan del Proyecto Educativo de Higiene y Adecuado Lavado de Manos0

19/12/2005 Norma técnica de prom 20/04/201100 2017 National program for GD 658/2007

2013 2017 100 20120 80 PNDS 2009

20022010-2013 extension, renewal, 2014-2015 the adoption100 Regulation on the pro 200200

2012 2015 Rural Water and Sanit 20122007 2017 Sri Lanka National He 2007

0 37 Water , sanitation an 20120 1000 2020 National Programme of 30.10.2010

Jun, 2012 2016 100 Food and Drinking Wat Jun, 2012000

2010 2014 100 19970 310

2014 2019 75 National Sanitation Ca 201400 2016 100 Vanuatu Guidelines for Health-Promoting Schools 1999

2012 20152013 2032 100 National Water and Wa 2013

0Apr 2001 2015 50 Sanitation and Hygien Sep 2011

Basé sur la déclaration ci-après (3.3.5 : page 28 du secteur Plan de mise enoeuvre) : La population cible est composée de toute la populationmalagasy. Remarque : il existe également des cibles pour l'assainissementmarketing pour les années jusqu'en 2018 - Comme c'est la politique que modifierles comportements en matière d'hygiène sensibilisation devrait être accompagnéede l'assainissement marketing.

-Plan stratégique de promotion des pratiques d’hygiène à grand impact-Plan stratégique de prévention et de prise en charge des intoxications liées aux produits chimiques

-2011-2012

3.6.6. Participate actively in programmes organized for World Water Day and by international and regional organizations, organize measures in our country and publicize the results to the public.

4.2. Extensively use the media in informing, training and awareness raising activities among the population with ecology, environmental and public health; organize formal and non formal training

4.3. Support community initiatives concerning the establishment of healthy environment, develop movements for the healthy city, district, soum, workplace and school

2010-2015

2006-2015

MOH 5 years Plan MRMWR 5 years plan Muscat Municipality 5 years plan Dhofar Municipality 5 years plan

Health Sector Strategic Plan http://www.moh.gov.rw/fileadmin/templates/Docs/HSSP_III_FINAL_VERSION.pdfEnvironmental Health policy

Coverage rate for institutions per health control100% Annually- the national program for the prevention of waterborne diseases- The national network for health monitoring of drinking water in the border areas.

2014 80 Hygiene awareness for 2010 20142025 80 Plano de Desenvolvime 2013 2025

1999 201780

Achieved by the moment as a result of realization of number of st 100 Achieved by the moment as a result of realization of number of st

2018 near 100 11th Five Year Plan f 2013 201880

100 School Health Policy, 1999

2015 100 Politique nationale de 2004 2015

2015; 2025 100 National Water Supply 2003 20252015 75 20152015

65

100 Health Promoting Schools

2015 100 Programa Promoción 2007 20152015 40 Arrêté N° 0041/MEN/CA 2012 20152017 55 Plan Quinquennal Ecol 2013 2017

2016No date, because based on the national legislation,requirements must comply constantly

2015100 School health policy Draft100

2030 100 Health Promotion Policy 2030National standards 2 2003

2015 100 Education Strategy Pl Dec 2010 2015

80

2022 100 Outcome Budget 2014-15 2015

20 Health Promotion 2001 2014(NCS-(2008-2012) and updated (2013-2017) Strategy of Ministry of Health / Directorate of School Health raises awareness among s

8055

A3i. Please provide the year that the

coverage target for hygiene promotion

will be attained.

A3j. Please indicate the coverage target

for hygiene promotion in

schools as documented in the policy or plan (% of


A3j. Please provide the title of the policy/plan where the hygiene promotion in schools coverage target is expressed.

A3j. Please provide the date of the


promotion in schools coverage


A3j. Please provide the year that the

coverage target for hygiene promotion in schools will be

attained.

Reform program in education sector (1999-2013 biennium)National standards and curriculum in general education (2013) www kurikulum.az

PROGRAMA DE EDUCACIÓN SANITARIA Y AMBIENTAL "SOMOS AGUA" (PESA/SENASBA) 10% DE CONTRIBUCIÓN EN LA DISMINUCIÓN EN LA MORBI-MORTALIDAD INFANTIL POR EDAS Y PARASITOSISDISMINUCIÓN EN UN 10% DE PREVALENCIA DE ENFERMEDADES PARASITARIAS Y DIARREICAS EN LOS NIÑOS EN EDAD ESCOLAR.EL 80% DE LA POBLACIÓN ESTUDIANTIL HA DESARROLLADO EL HÁBITO DE LAVARSE LAS MANOS DESPUÉS DE INGRESAR AL BAÑO.

EL 80% DE LAS UNIDADES EDUCATIVAS MANTIENEN SUS ESPACIOS LIBRES DE BASURA.EL 80% DE LAS UNIDADES EDUCATIVAS TIENE LAS CONDICIONES SUFICIENTES PARA EL DESARROLLO DE PRÁCTICAS DE HIGIENEEL 50% DE LAS UNIDADES EDUCATIVAS, CENTROS DE SALUD., EPSA Y GOBIERNOS MUNICIPALES INVOLUCRADOS EN PROYECTOS

MUNICIPALES INTEGRALES DE EDUCACIÓN SANITARIA

PROGRAMA DE EDUCACIÓN SANITARIA Y AMBIENTAL "SOMOS AGUA" (PESA/SENASBA) 10% DE CONTRIBUCIÓN EN LA DISMINUCIÓN EN LA MORBI-MORTALIDAD INFANTIL POR EDAS Y PARASITOSIS DISMINUCIÓN EN UN 10% DE PREVALENCIA DE ENFERMEDADES PARASITARIAS Y DIARREICAS EN LOS NIÑOS EN EDAD ESCOLAR. EL 80% DE LA POBLACIÓN ESTUDIANTIL HA DESARROLLADO EL HÁBITO DE LAVARSE LAS MANOS DESPUÉS DE INGRESAR AL BAÑO. EL 80% DE LAS UNIDADES EDUCATIVAS MANTIENEN SUS ESPACIOS LIBRES DE BASURA. EL 80% DE LAS UNIDADES EDUCATIVAS TIENE LAS CONDICIONES SUFICIENTES PARA EL DESARROLLO DE PRÁCTICAS DE HIGIENE EL 50% DE LAS UNIDADES EDUCATIVAS, CENTROS DE SALUD., EPSA Y GOBIERNOS MUNICIPALES INVOLUCRADOS EN PROYECTOSMUNICIPALES INTEGRALES DE EDUCACIÓN SANITARIAOMDLes guides pédagogiques relatifs au WASH dans les ordres d’enseignement maternel, primaire et normal;

NA 75 NA NA NA50 National Health Sector 2013 2017

2017 25 The WASH Sector Strategic Plan (2011) 2015No need for a special policy since the whole target population is 100 No need for a special policy since the whole target population is

2018 Plan intérimaire MEN, inc Amis de WASH100 School curriculum will cover Hygiene promotion80 Plan stratégique de pr 2011 2015

El Programa de Acción 2007-20123.6.3. Develop and imp 2010-2015 2010-2021

2020 100Hygiene Control Programme of drinking water + Health Programme of monitoring solid and liquid sanitation2020In national policy and plans, hygiene promotion is always embedded in sanitation programs. So there are no explicit targets for hygiene promotion, however they are included in sanitation targets.Under 5 year National Health Plan ( Health Promotion) ( - 100 20 year Long Term Ba 2012 November 2030-31

2017 100 2017

2030 100 Key Performance Indi 2010 2030100 MOH 5 years plan : Sc 2010

Plan del Proyecto Educativo de Higiene y Adecuado Lavado de Manos Plan del Proyecto Educativo de Higiene y Adecuado Lavado de Manos de la Dirección de Promoción de la Salud que se coordina con MEDUCA, UNICEF y so

Plan Estratégico Mult 19/12/2012

2015 100 National program for GD 658/2007 20152018 100 Draft National policy 2012 20172018

2010-2013 extension, renewal, 2014-2015 the adoption100 2010-2013 extension, renewal, 2014-2015 the adoption

2015 1522 Rural WASH Investmen 2012 20152016 60 2007 20202016

Students in first and 2007 Continuous process

2016 100 Food and Drinking Wat Jun, 2012 2016

1997 100 199045

2019 Hand washing pints ins 2014 2019

Vanuatu Guidelines for Health-Promoting Schools 1999 100

2032 100 Annual and strategic 2010 /2013 2032

2015 100 School Health Regulat Feb 2008 2015

-2015-2016

2010-2021

2006-2015

Regulation on the protection of population from communicable diseases with Programme on the protection of population from communicable diseases from 2002 to 2010 ( Official gazette 29/2002);Primary National Curriculum

2002;2007, 2008, 2009, 2010

Health promotion acceleqcation programme (Gol/ Silver/ Bronze for schools)Health related subjects are included for Grade 01 – 09 in the curriculum

Coverage rate for institutions per health control100% Annually-Promotion of hand hygiene in schools

Question A4

80 Hygiene awareness for 2010 2014 Flash latrine, pour flas80 2025 2013 2025 Casas de Banho munidas

POR RED PUBLICA – NMechanical treatment fa

80 Individual or shared la100 Achieved by the moment as a result of realization of number of stProvision population

Latrines VIP à double 100 11th Five Year Plan f 2013 2018 1. Pour Flush Toilet 50 06.06.2012 2016 EL SANEAMIENTO MEJ

100 National Health Policy 1995 Centralised sewerage sAtendimento adequado:

100 2004; 2008 2015; 2015 En milieu rural, sont -WC raccordé à : 1) l’é

100 National Water Supply 2003 2025 Improved facilities ar75 OMD 2015 Latrines améliorées ;

1. Latrine améliorée à 28 L’Assainissement prend

Sector urbano: ConexiEn Colombia los siguieRaccordement au tout-à- l’égoût; raccordement à une fosse septiqu

100 Infection control & promotion There are no central w80 80% del personal de l 2007 2013 Mayoritariamente se us

100 Programa Promoción 2007 2015 Alcantarillado público,50 Jun 2011; 2009; 2013-20152015; 2012; 2015 • Latrines VIP, • Fos55 Feuille de route du G 2011 2015 - Installations amélio

Alcantarillado sanitar• Ventilated Improved Target coverage incorpEthiopia concurs and u

100 Safe Hospital guideline 2012 2013 For urban: connection100 En zone urbaine : Ass100 Health Promotion Policy 2030 Flush or pour flush to 100 The Strategic Plan of Dec 2010 2015 Progress on sanitation100 Health Sector Medium Jan 2011 2013 Water Closet (WC), Ven

Latrines VIP ; latrine

80De acuerdo a la Ley MaThe following type of Improved sanitation fExecution of collectio

Strategy of Ministry of Health / Directorate of School Health raises awareness among sMinistry of Health Law and General Health law promotes hygieneSanitation refers to Centralized and decent

70 Improved sanitation meCentral canalization c

A3k. Please indicate the coverage target

for hygiene promotion in health

facilities as documented in the policy or plan (% of


A3k. Please provide the title of the policy/plan where the hygiene promotion in health facilities coverage target is expressed.

A3k. Please provide the date of the


promotion in health facilities coverage


A3k. Please provide the year that the

coverage target for hygiene promotion in health facilities will be attained.

A4i. Please indicate what types of

sanitation facilities are considered in

your target coverage. If other criteria are also used please also

describe (e.g. connection to

treatment facility).

The State Program on Poverty Reduction and Sustainable Development in the Republic of Azerbaijan for the period 2008-2015, Section 3, "Development of human resources and social progress" in paragraph 3.2.4. called upon to form a healthy lifestyle among the population; The Strategic Plan of the Ministry of Health of the Republic of Azerbaijan for 2011-2015 stipulates in section 5 "The increase in the fruitfulness of the sanitary epidemiological service" item 5 "Strengthen hygiene education for the implementation of knowledge disease prevention among citizens. "

PROGRAMA DE EDUCACIÓN SANITARIA Y AMBIENTAL "SOMOS AGUA" (PESA/SENASBA) EL 50% DE LAS UNIDADES EDUCATIVAS, CENTROS DE SALUD., EPSA Y GOBIERNOS MUNICIPALES INVOLUCRADOS EN PROYECTOSMUNICIPALES INTEGRALES DE EDUCACIÓN SANITARIA

Politique nationale de l’hygiène publiquePolitique nationale de l’hygiène hospitalière

1 Document de Politique Nationale en Sécurité des injections et Gestion des Déchets Médicaux1 Document de référence en Hygiène Hospitalière et Lutte contre les infections nosocomiales2 Plans Stratégiques ont été élaborés :le Plan national de gestion des déchets Médicaux PNGDM 2009-2011 puis le Plan National d’Hygiène Hospitalière, de sécurité des injections et de Gestion des Déchets Sanitaires PNHHSIGDS 2013-2015

Piped sewer system; sep75 NA Networks – Lifting St

Urban: 1. -Covered Pit latrines

100 No need for a special policy since the whole target population is Water services must be2009 C'est le même que le J

100 Health Master Plan 2006 - 2015 Human excreta disposa80 2012 2016 Les Latrines tradition

- Réseau d’égout - LaEl Programa Nacional de Salud (PRONASA) 20 2007-2012 *Con drenaje conectadoPrevent from negative 2008-2011 2008-2011 Sanitation facilities

100 Hygiene Control Programme of drinking wate 2020 Access to sewerage isIn national policy and plans, hygiene promotion is always embedded in sanitation programs. So there are no explicit targets for hygiene promotion, however they are included in sanitation targets. • Connection to the s

100 Under 5 year National 2012 2016 Population Coverage(6x1100 2017 Improved sanitation ser

Assainissement autono100 Key Performance Indi 2010 2030 Limited Central Sewera100 MOH 5 years plan Infe 2010 Sanitation Network Se

Facilitating the procePlan del Proyecto Educativo de Higiene y Adecuado Lavado de Manos de la Dirección de Promoción de la Salud que se coordina con MEDUCA, UNICEF y soEn los datos de los ce

Con arrastre de agua cURBANO Red de alcantaRefer to NEDA board 12,

100 National Strategy on GD 1032/2013 2016 In our target coverage100 Healthcare waste mana 2008 % of people with acces100 PNDS 2009 2018 Pour l’assainissement 100 Regulation on the pro 20022010-2013 extension, renewal, 2014-2015 the adoptionRegulation on the prot

Improved Sanitation FacFacility: The infrastr

Rural WASH Investmen 2012 2015 Includes flushed to piSri Lanka National He 2007 2016 • Flush or Poor flush t

Improved latrine and 100 Universal sanitary facil

National Health Strategy of population of Republic of Tajikistan In cities and towns, th100 Food and Drinking Wat Jun, 2012 2016

Basic sanitation: 1. Hy- Assainissement de ba-all connected to treat

100 1990 * Connection rate: NumA latrine whether sharThe centralized system

WASH interventions imp 2014 2019 1. Improved Pit LatrinEn materia de saneamie

100 National Policy and Strategy for Healthy Islands 2011 - 2015 VIP, Water seal, waterHygienic latrines are l

100 National Water and Wa 2013 2032 - Improved sanitation Urban water supply and

100 Health Professions Au Apr 2001 2015 Urban Areas: Flush or

1500 CSB Amis de WASH mis en place - 2012Ministere de la Sante et du Planning Familial ; (PNS en cours d’actualisation)-Plan stratégique de prévention et de contrôle des infections en milieu de soins-Plan de gestion des déchets biomédicaux

Coverage rate for institutions per health control100% Annually-Promotion of hand hygiene in health facilities- Prevention of nosocomial infections

Question A5 Question A6

Bore wells with hand Training community inf 5 3 3Rede Domiciliar; PequPromoçao de Campanha 8.424 2.016 6.264POR RED PUBLICA, NO OBSTANTE SE CENSAN 12.5 23.5Purification by silica f Visual propaganda: the 2.5 0.465722 3.5Individual or shared wFollowing hygiene prom 6 12 36Provision population Provision of hygienic 7.1 0.7 7.2Forages à Pompe à Mo1. Le lavage des mains à l’eau et au savon 2. L’utilisation et l’entretien des latrines 3. L’hygiène du milieu 4. L’hygiène de l’eau de boisson 5. L’hygiène des denrées alimentaires.1. Gravity Fed System1. Handwashing at crit 0.221 0.221AGUA POTABLE MEJORAEL SERVICIO NACIONA 4.07 1.31 6.32Public Standpipes at Washing hands after using sanitation facilities. Hand-washing, Household hygiene surveys. Ensuring provision of sanitary facilities and promotion of cleanliness in households, institutions and commercial establishmentsAtendimento adequado: Elaboração e distrib 89.5 1.1 148En milieu rural, sont Lavage des mains au s 1.1 0.6 3.7- Source Aménagée (SA)En cours d’élaboratio 0.05 0.72 For urban water supplHygiene promotion aim 4.23 1.99Adductions d’Eau PotaCampagnes d’hygiène et salubrité, Modules de formation en matièr 8.7Système AEP : centre 1. Lavage des mains 2. Gestion des excréta 3. Gestion E.U domestiques 4. Gestion des ordures ménagères 5. Hygiène en milieu scolaire 6. Hygiène individuelle 7. Entretien des ouvragesLe pompes à motricité Promotion de l’hygiène 6 0.6Sector urbano: Conexión a red de Agua Potab 15.13 15.7En Colombia y de acueHacen parte de la promoción de higiene, los siguientes programas: 1. Estrategia de Entornos Saludables, Escuela Saludable y Vivienda Saludable. 2. Lavado de manos. En Colombia, a través del Ministerio de Vivienda, Ciudad y Territorio, adelanta campañas de lavado de manos y cultura del agua con el fin de que capacitar a las comunidades para hacer un uso racional del

Raccordement au tout-à- l’égoût; raccordement à une fosse septiqu 2.017 0.339 2.042Community UV Treated Handwashing and hygiene promotion, vector control, safe drinkin 0.015143La mayoría de los sist - Programas como: El l 1.096 2.656Acueducto público con Acciones intersectori 8.22 1.3 8.3• Système hydraulique DGIHH/ONEP : • Réalis 8 2.5 12En milieu rural : - Fo -Activités de Communication pour le changement social et de compo 15

Conexión domiciliar Enfoque hacia grupos 0.6428 0.05 0.9743• Improved water syst• Water handling and use; Food hygiene an 0.18 0.9Target coverage incor Reconstruction and d 1.063 0.87Ethiopia concurs and u In Ethiopian context, hygiene refers to practices associated with ensuring good health and cleanliness. This includes hand washing with soap or substitute and water at critical times most notably after defecation or before contact with food and strict observation of the safe drinking water chain.For urban: Water AuthoHealth promotion inc 0.425 0.423 0.425Réseaux d’AEP en zoneIEC aux populations Fo 1 1.2Piped water (into dwelHand washing with soap 0.5 0.4 0.5 Progress on sanitati Public awareness pro 2.39 2.39Pipe network, Small TMethods: • Community, household and school sessions • Home, community and school inspection • Mass campaigns Topics: • Safe excreta disposal • Hand washing with soap or ash • Household water treatment and safe storage • Environmental hygiene • Food hygiene • Personal hygiene • Menstrual hygieneInstallations : Forage Assainissement Totale 0.9 3.8

3 1 4De acuerdo a la Ley MDe acuerdo a la Políti 3.77 1.08 1.53Pipe water supply witMass media campaign „ Mobile media campai 422.1The group of drinking-The fifth target from 0.71 8.33Execution of water transmission, distributio 21.3 0.088 54.2Adequate water suppliHygiene promotion incl 3.4 0.028 4.84Centralized and decenHygienic regimen and s 7 1 11Piped water into dwellHand washing with soa 2.093 0.196901 7.917The centralized utili Trainings for the repr 0.43 0.1 1.8

A4ii. Please indicate what types of

drinking-water facilities are

considered in your target coverage. If other criteria are also used please

also describe (e.g. distance, volume).

A5. Please indicate what types of

hygiene promotion activities are

considered in your target coverage.

A6a. What is the approximate

population served by formal urban

sanitation service providers (millions)


population served by formal rural



population served by formal urban drinking-water

service providers (millions)

Piped water into dwellNational Plan of Action for Rural Water Supply, sanitation and Hyg 1.02Networks – Pumping StTraining – Training Ma 3.57 0 3.5Urban Piped water - HThough there are no s 0.007 0.16 0.3 -Hand Pump on protec-School Health Clubs -Household Water treatment -Electronic and Print Media publications and training -Community hygiene promotersWater services must be Hygiene promotion activities are considered on education and training, abidance of legal standards. Health education is included in the curriculum through health education programs in schools. The health specialist is participating in personal hygiene skills training.C'est le même que le JActivités classiques: 0.278 0.093 2.919Treated water ( usual Hygiene promotion IE 0.062567 0.06173 0.062567Pompes à Motricité HuPromotion du lavage des mains au savon, le traitement et la bonne 3.18456Robinet (branchement L’Assainissement total 0.069 0 0.752*Con agua dentro de l Las establecidas en e 96.5 70.1 95.51. Centralized drinkin To reduce community, 0.365 0.164 1.123Access to drinking wat- Awareness and educat 13.33 19.05• Bore or borehole wi• Use sanitation facil 0.68112 4.03967073Tap water into the dwelClean Hand, Clean Food 2.46 6.7 5.4Improved sources of drHand washing with soap 1.55 0.65 4.46Les types d’installati - ATPC, SARAR, PHAST - Campagnes IEC / CCC; - journée de lavage 2.088Pipe Borne Water, BorCampaign against Open Defecation, Hand washing Campaign, Campa 53.65Water Network Tanker National awareness 1.9 0.8 1.9Provision of safe drin Healthy and livable e 38.85 7.21 37.55Según el “Atlas Social Actividades: Práctica 1.773 0 2.333Redes de abastecimieEscuelas y Juntas de 0.6 1.8URBANO Red de distribEducación sanitaria Es 17.3 18.8Refer to NEDA Board -Personal hygiene -Handwashing In our target coverag In our target covera 1.1 0.3 1.4 Percentage of people Percentage of Food establishments with satisfactory hygiene stan 1.2Borne fontaine, Pompe - Les programmes d’ea 3.566 2.486 5.692Regulation on the prot- Informing population 4.223042 4.417534Improved Water SourceHand Washing with Soap, Cholera awareness raising programs, Sch 1a) Basic level defined as 25 litres/person/day (or at least 6000 litres/household/month) 31.26Includes water that is Hand washing, CLTS, House to house visits, school Hygiene clubs, Talk show (Radio Messages), posters, hygiene promotion sessions (community and schools)• Piped water in to dw• To strengthen leader 7 3The distance to acces Hand washing with soap after defecation and before eating Contr 7.13Public water supplyingUniversal hygiene standards and activities to promote them are considered The Ministry of Health in collaboration with the Ministry of education and science, according to the National Strategy for prevention of oral diseases in children of 0-14 years in the country for the period 2008-2018, has started promotional activities / presentations on oral hygiene for students iCentralized and decent The issues of hygiene 0.95 0.17 2.1

Protected water sourcHand washing with soap (HWWS), use of latrine through demand creation approach (PAKSI. CLTS), hygiene education and promotion in school (curriculum,Les ouvrages d’eau pot - Le traitement et le 0.285197 0.077132 1.234Every household is weUrban Areas- Public a 0.064 0.004 0.064* Coverage rate: the Health coverage rate 6.148 0.184 7.2Rural & Urban: - Prot Our hygiene coverage only looks at hand washing with soap in households and schoolsCentralized drinking wDrinking water intended for human consumption must meet the following hygiene requirements : be safe in the epidemic and radiation terms, have favorable organoleptic properties and harmless chemical composition.Hygienic evaluation of the safety and quality of drinking water by conducting epidemiologic indicators of safety ( microbiological, parasitological ) , sanitat1. Household piped wa1. Hand washing with soap by using running water 2. Drying utensils using dish racks (rural areas) 3. Personal hygiene (Oral hygiene etc) Agua potable- fuentes mejoradas En materia 1.77 2.94Rural supplies – numbeSchools and healthcare facilities 0.0441) Piped water (from Hand washing with soap 25.8 18.2Improved drinking wateHand Washing Campaign 0.58 0.0361 2.22It should be safe, cos Practically, It is al 2 3.6Urban Areas: • Piped wA person is considered to have access to improved personal hygiene at the household level if he/she has access to the following:- • a hand washing facility with water, and soap or ash; • a bathing facility with water which ensures privacy for the users; • a water transport and storage container that is closed to prevent contamination and is elevated at least 50 cm above the

4 1 1 1 23.62

0.451.472 2 5 1 61.4 0 0 0 0

1. Le lavage des mains à l’eau et au savon 2. L’utilisation et l’entretien des latrines 3. L’hygiène du milieu 4. L’hygiène de l’eau de boisson 5. L’hygiène des denrées alimentaires.0.513 0.4762.21

Washing hands after using sanitation facilities. Hand-washing, Household hygiene surveys. Ensuring provision of sanitary facilities and promotion of cleanliness in households, institutions and commercial establishments7

7.84.7

6.51. Lavage des mains 2. Gestion des excréta 3. Gestion E.U domestiques 4. Gestion des ordures ménagères 5. Hygiène en milieu scolaire 6. Hygiène individuelle 7. Entretien des ouvrages

2 0.21.58

Hacen parte de la promoción de higiene, los siguientes programas: 1. Estrategia de Entornos Saludables, Escuela Saludable y Vivienda Saludable. 2. Lavado de manos. En Colombia, a través del Ministerio de Vivienda, Ciudad y Territorio, adelanta campañas de lavado de manos y cultura del agua con el fin de que capacitar a las comunidades para hacer un uso racional del 0.304

0.284 0.41 0.632.2 0 0.1 0 0.18

16

0.3674 0.4223 0.5 0.0252 0.01891.5

0.32 In Ethiopian context, hygiene refers to practices associated with ensuring good health and cleanliness. This includes hand washing with soap or substitute and water at critical times most notably after defecation or before contact with food and strict observation of the safe drinking water chain.

0.4230.15 0 0 0 00.4 0.15

Methods: • Community, household and school sessions • Home, community and school inspection • Mass campaigns Topics: • Safe excreta disposal • Hand washing with soap or ash • Household water treatment and safe storage • Environmental hygiene • Food hygiene • Personal hygiene • Menstrual hygiene4.4

1 2 2 11.76

351.41.26 1.26

16.3 3.5410.96 0.009915 0.007191

45.644 6.363 11.715 0.777 6.793

3.4


population served by formal rural drinking-water

service providers (millions)

A6b. What is the approximate

population served by community urban



population served by community

sanitation rural service providers

(millions)


population served by community urban

water service providers (millions)


population served by community rural


0 0.1 0 0 01.04

-School Health Clubs -Household Water treatment -Electronic and Print Media publications and training -Community hygiene promoters Hygiene promotion activities are considered on education and training, abidance of legal standards. Health education is included in the curriculum through health education programs in schools. The health specialist is participating in personal hygiene skills training.

0.379 0 0 0 6.0370.021752 0.00109 0.0017947.072988 0.852691

0.141 0.006 0.235 0.13880.3

0.594 0.07612.53 5.72 0.94

0.8641235 0.9504 6.8810.73 0.15 2.65 3.23 15.41

18.229.022

740.8

16.83 23.95 54.110.497 0.1 0.5 0.025 0.726

2.4 0.029 1.3 0.51.6 2.9

0.1 0.065 0.0656.6

5.6721.470865

17.1Hand washing, CLTS, House to house visits, school Hygiene clubs, Talk show (Radio Messages), posters, hygiene promotion sessions (community and schools)

115.35

Universal hygiene standards and activities to promote them are considered The Ministry of Health in collaboration with the Ministry of education and science, according to the National Strategy for prevention of oral diseases in children of 0-14 years in the country for the period 2008-2018, has started promotional activities / presentations on oral hygiene for students i2.4

Hand washing with soap (HWWS), use of latrine through demand creation approach (PAKSI. CLTS), hygiene education and promotion in school (curriculum,2.46

0.0041.8 1.58

Drinking water intended for human consumption must meet the following hygiene requirements : be safe in the epidemic and radiation terms, have favorable organoleptic properties and harmless chemical composition.Hygienic evaluation of the safety and quality of drinking water by conducting epidemiologic indicators of safety ( microbiological, parasitological ) , sanitat1. Hand washing with soap by using running water 2. Drying utensils using dish racks (rural areas) 3. Personal hygiene (Oral hygiene etc)

0.030.2

51.6

3.3 6.9A person is considered to have access to improved personal hygiene at the household level if he/she has access to the following:- • a hand washing facility with water, and soap or ash; • a bathing facility with water which ensures privacy for the users; • a water transport and storage container that is closed to prevent contamination and is elevated at least 50 cm above the

0.5 0.3 1 1 1

7.5 14

2 5 1 6 380 0 0 0

0 0

Washing hands after using sanitation facilities. Hand-washing, Household hygiene surveys. Ensuring provision of sanitary facilities and promotion of cleanliness in households, institutions and commercial establishments18

1 3 0.1 0.3 1.2

Hacen parte de la promoción de higiene, los siguientes programas: 1. Estrategia de Entornos Saludables, Escuela Saludable y Vivienda Saludable. 2. Lavado de manos. En Colombia, a través del Ministerio de Vivienda, Ciudad y Territorio, adelanta campañas de lavado de manos y cultura del agua con el fin de que capacitar a las comunidades para hacer un uso racional del

0.0151433.037

0.05 0 0 0.2

0.022 0.0028

In Ethiopian context, hygiene refers to practices associated with ensuring good health and cleanliness. This includes hand washing with soap or substitute and water at critical times most notably after defecation or before contact with food and strict observation of the safe drinking water chain.

0.5 0 0.1 0 0.20.1 0.1

Methods: • Community, household and school sessions • Home, community and school inspection • Mass campaigns Topics: • Safe excreta disposal • Hand washing with soap or ash • Household water treatment and safe storage • Environmental hygiene • Food hygiene • Personal hygiene • Menstrual hygiene0.44

1 12.43 0.44 0.44

1.2633.307

1.56 1.01 0.115 0.0651 0.7 0.5 0.3

0.341985 0.032916 0.207264 0.360985 1.378

A6c. What is the approximate

population served by informal urban sanitation service

providers (millions)


population served by informal rural sanitation service



population served by informal urban



population served by informal rural


A6d. What is the approximate

population served by self-supply urban


0 0 0 0 1.830.001 0.001 0.32

Hygiene promotion activities are considered on education and training, abidance of legal standards. Health education is included in the curriculum through health education programs in schools. The health specialist is participating in personal hygiene skills training.0.182 1.774 0 0 0.455

0.75

0.15 0.15 0.758

1.584 2.388 2.779920.16 0.85 0.06 0.62 13.292.43 0.01 0.68

5.18 14.43 2.590.136 0.02 0.061 0 0.462

0.2 0.042.9

0.2 0.41.3

0.1

1 2 14.7

Universal hygiene standards and activities to promote them are considered The Ministry of Health in collaboration with the Ministry of education and science, according to the National Strategy for prevention of oral diseases in children of 0-14 years in the country for the period 2008-2018, has started promotional activities / presentations on oral hygiene for students i1.4

1.084

Drinking water intended for human consumption must meet the following hygiene requirements : be safe in the epidemic and radiation terms, have favorable organoleptic properties and harmless chemical composition.Hygienic evaluation of the safety and quality of drinking water by conducting epidemiologic indicators of safety ( microbiological, parasitological ) , sanitat

1.160.044

0.95592.83 4.4

A person is considered to have access to improved personal hygiene at the household level if he/she has access to the following:- • a hand washing facility with water, and soap or ash; • a bathing facility with water which ensures privacy for the users; • a water transport and storage container that is closed to prevent contamination and is elevated at least 50 cm above the

Question A7

0.4 2 0.5 0.20.50

0.590 10 28 Note: Total Populatio 1

0 0 In the Republic of Bel 1Informations non dispo 0.5

0.037 0.03 b and c does not appl 0.5NOTA: POBLACION PRO 0

14.1 6.7 8.1 Observações sobre os 0.5

Concernant le nombre d 0.5La prestation des se 0.2

3.197 9.01 • Urban drinking-water 0.2Existence de nombreux 0.2Forage installé par l 0.5

0.6 0.12 La mairie intervient d 0.5 s/i: sin información 1

Hacen parte de la promoción de higiene, los siguientes programas: 1. Estrategia de Entornos Saludables, Escuela Saludable y Vivienda Saludable. 2. Lavado de manos. En Colombia, a través del Ministerio de Vivienda, Ciudad y Territorio, adelanta campañas de lavado de manos y cultura del agua con el fin de que capacitar a las comunidades para hacer un uso racional del Población Total del p 00.2

0.005385 All wastewater is on- 0.50.051 0.252 See doc for exact spli 0.5

1.4 0.2 0.4 0.5Prestataire privé : SO 0.5Les activités d’assain 0.2

0.0297 0.0907 0.2• The 182,211 rural p 0.5

0.1 Sanitation data for fo 1Data entry note: only 0.5Rural drinking water 1

0.3 0.01 0.15 Les prestations fourni 0.20.05 The Multiple Indicator 0.5

2.105 2.105 Information about 201 0.2Methods: • Community, household and school sessions • Home, community and school inspection • Mass campaigns Topics: • Safe excreta disposal • Hand washing with soap or ash • Household water treatment and safe storage • Environmental hygiene • Food hygiene • Personal hygiene • Menstrual hygiene See supporting docume 0.5

0.272 En milieu rural 272 m 0.50.50.5

2.15 0.17 0.73 Notas: De acuerdo a p 0.50.5

52.767.576 in rural ar 0.521.343 0.407 1.59 * Population covered 0.5

0.01165 0.00729 Information presented 0.50.3 0.5

15.227 0.601 5.02097 Most of the water serv 0.5Currently more than 70 0


population served by self-supply rural sanitation service



population served by self-supply urban

drinking-water service providers

(millions)


population served by self-supply rural


A6e. Other comments

A7a. Do plans include specific

measures to keep rural water supplies

functioning over long-term and what

is the level of implementation?

Considering on populat 0.50 2 0 In term of network co 0

0.64 Previously on-site s 1No Data Available fr 0.5Absolute majority of p 0.5

1.867 0 0.713 Les chiffres présenté 0.20.225429 0.264647 1

-Plusieurs partenaires 0.50.833 L’accès en assainisse 0.5

**Situación del Subse 0.20.714 0.364 0.5

Morocco's population i 12.125686 0.0069128 Given in percentage. S 0.5

22.35 8.97 5.1 111.1 0.63 3.22 The above data have be 0.5

0.5FCT Data as baseline fo 0.5Sanitation services a 1

58.92 22.01 88.98 Source: Pakistan Soci 10.672 0 0.011 0.2

0.08 0Figures for 2010 0.2

0.51.7 0.1 1.2 Data mentioned above 0.56.7 Guidelines and strateg 1

Les types de prestatai 11) (drinking water) Es 0.2

0.01 The Major provider of 0.5All people in South Af 0.5No disaggregated data 0.5

7 11.59 Strategic plan of Act 1

Universal hygiene standards and activities to promote them are considered The Ministry of Health in collaboration with the Ministry of education and science, according to the National Strategy for prevention of oral diseases in children of 0-14 years in the country for the period 2008-2018, has started promotional activities / presentations on oral hygiene for students i See complete responses 15.2 0.5 The majority of the po 0.2

1See districts and popu 0.2Les données d’accès a 0.5

0.53.316 0.22 -The public drinking w 0.5

The populations served 1Drinking water intended for human consumption must meet the following hygiene requirements : be safe in the epidemic and radiation terms, have favorable organoleptic properties and harmless chemical composition.Hygienic evaluation of the safety and quality of drinking water by conducting epidemiologic indicators of safety ( microbiological, parasitological ) , sanitatFor information: Nati 0.2

0.50.15 0.04 0.1 Aclaraciones a A6 - 10.2 0.044 0.2 No central wastewater 0.5

10.6242 Source: Annual Water 0.212.45 8.83 These figures are base 0.5

A person is considered to have access to improved personal hygiene at the household level if he/she has access to the following:- • a hand washing facility with water, and soap or ash; • a bathing facility with water which ensures privacy for the users; • a water transport and storage container that is closed to prevent contamination and is elevated at least 50 cm above the Disaggregated data no 0.5

0.5 0.5 0.5 0 0.21 0 0 0 0.2

0.5 0 0 0.2 0.50.5 0.5 11 0.2 0.2 0.2 0.51 1 1 0 1

0.5 0.2 0.5 0.2 0.50 0.2 0.5 0 0

0.5 0 0 0 0.51 0.2 0.2 0.51 0.2 0.2 0.2 11 0.5 0.5 1

0.5 0.2 0.2 0.2 0.20.5 0.2 0.2 0 0.20.5 0.2 0 0 0.50.2 0 0 0 0.50.5 0.2 0.2 0.51 11 0 0 0 1

0.5 0.5 1 0 0.51 1 1 0.2 0.5

0.5 0.2 0.2 0.2 0.51 0 0 0.2 1

0.5 0 0 0 10 0.2 0.2 0 0.2

0.5 0.2 0 0 0.50.5 0.5 0.5 0.2 0.51 0.2 0.2 0.2 1

0.5 0.5 0.5 0 0.51 1 0.5 0 11 0 0.2 0 1

0.5 0.5 0.2 0 10.5 0.5 0.5 0 0.50.5 0.2 0.2 0 10.2 0.2 0.2 0.2 0.50.5 0.2 0 0 10.5 0.5 0.5 0.5 0.51 0.5 0 0 0.2

0.2 0.51 0.2 0.2 0.2 0.51 0.5 0 0.2 11 0.2 0 1 1

0.5 0.5 0.5 0.5 11 0.5 0.5 0.2 1

0.5 0.2 0.2 0.5

A7b. Do plans include specific

measures to improve the

reliability and continuity of urban water supplies and what is the level of implementation?

A7c. Do plans include specific

measures to rehabilitate broken

or disused public latrines (e.g. in

schools) and what is the level of

implementation?

A7d. Do plans include specific

measures to safely empty or replace latrines when full

and what is the level of implementation?

A7e. Do plans include specific

measures to reuse wastewater and/or septage and what is

the level of implementation?

A7f. Do plans include specific

measures to ensure drinking-water quality meets

national standards and what is the level of implementation?

0.5 0.2 0.2 0.50.5 0 0 0.2 0.51 0.2 0.5 0 1

0.5 0.2 0.2 0 0.20.5 0.5 0.5 0 10.5 0.2 0.2 0.2 0.21 1 0 0 1

0.5 0.5 0.5 0.2 0.50.5 0.2 0.2 0.2 0.50.5 0.2 0.2 0.2 0.51 0.2 0.2 0 11 0.5 0.5 0.2 1

0.5 0.2 0.2 0.2 10.5 1 1 0.2 0.50.5 0.5 0.2 0 0.51 0 0.2 0.2 0.5

0.5 0.5 0.5 0 0.51 1 1 0 11 0.2 0 0.2 0.51 0.5 0 0.2 0.50 0 0 0 0

0.5 0 0.2 0.2 0.51 1 0.5 0.2 1

0.5 0.5 0.5 0.2 11 0.5 0.5 0.2 11 0.5 0.5 0.2 1

0.5 0.2 0.2 0 0.50.5 0.5 0.5 0.2 0.51 1 1 0.5 1

0.2 0.5 0.2 0 0.51 0.5 1 0.5 1

0.5 0.2 0 11 1 1 0.2 1

0.5 0.2 0.2 0.2 0.21 1 1 0.2 0.5

0.5 0.2 0 0 0.50.5 0 0 0 0.51 0.5 1 0.2 11 0.5 0.5 0.5 11 0.2 0.2 0 0.5

0.2 0.2 0.2 0.2 0.20.5 0.5 0.2 0 0.51 0 11 0 0 0.5 0.51 0.5 0.5 0.5 1

0.5 0.5 0 0.2 0.50.2 0 0 1 0.21 0.2 1 0.2 0.5

Question A8

0 Ministry of Urban Deve 1 Communication campai 10.5 Planos Directores de 1 10 POLITICAS SOCIALES 1 1

0.5 1.Construction and rec 1 Media; TV0.2 Communities need to b 1 Through WATSAN Com 10.5 When implementing projects for the constructNot relevant for the Republic of Belarus0.2 Stratégie nationale d 1 Aucune mesure appli 10.5 Nationwide rolling ou 1 Through decentralized 00.2 ACTUALMENTE SE ESTA 1 CAMPAÑA DE COMUNI 10.2 Generally Botswana’s w 1 These include people i 00.2 1) Melhoramento da Ág 1 10.5 Pour l’eau potable en 1 10.2 - Projet de Décret por 10 • Water Safety Plans 1 Only ID poor mechanism 0

0.5 Mise en place systéma 0 00.2 Les normes en vigueur 1 Comité de gestion, c 10.2 1 Campagnes de sensibili 1

1 El Ministerio de Ob 11 En algunas ciudades s 1 La Corte Constituciona 1

0.2 1 Campagne de mobilisation, de sensibilisatio0.2 Water Safety Plan for Rarotonga is present. Water master plan under development0.2 La mayoría de las act 1 Subgerencia de Acuedu 10.5 Programa de rehabilitación de redes de acueducto Programa de r 10.2 Il existe des programm 1 10.5 1. Le PEVA appuie : le 1 1

1 10 1 1

0.5 • So far establishmen 1 Information is provid 10.5 The quality of public 1 Local authority is obl 10.2 To improve the quality 1 Use of mass media ( e 10.2 Water safety and asse 1 Informal - WAF reduce 11 En études 1 Décrire le mécanismes 11 Training and local ca 1 One of the important se 10 1

0.2 The Water Resources C 1 10.2 Commentaire sur le poi 0 00.2 Os Planos / Políticas 0 00.5 1 10 En cuanto al agua pota 1 Si existe (se reglamen 1

1 Below Poverty Line(BPL)0.5 Survey of water supply 1 Health Promotion, Co 10.2 Water safety plan is u 1 Under implementation 10.2 Ministry of water and 1 10.50.5 The water sector refo 1 Pro-poor Implementati 10.5 Since 2000 for account of credit means there were restored and constructed water supplies in 545 villages. Different programs on urban and rural water supply with engagement of donor funds (Osh, Batken, Karakil, Dzhalal-Abad) are implemented. Measures on centralizing of management in sphere of water supply and sewage are taken. The Department of water supply and sewage was established

A7g. Do plans include specific

measures to address resilience to climate change and what is

the level of implementation?

A7h. Please describe any other significant

measures to improve services.

A8a. If there is a policy/plan for

universal access, does it explicitly

include poor populations?

A8a. Describe the measures used to

inform poor populations of their

rights or of government actions.

A8b. If there is a policy/plan for


include measures for populations

living in slums or informal

settlements?

O Programa Água para Todos, para além de incidir as suas acções no Meio Rural, beneficia, também, as populações pobres do País. Existem igualmente a Estratégia de Combate a Pobreza e os Programas Municipais Integrados de Desenvolvimento Rural e Combate a Pobreza, que beneficiam as populações pobres do país.

1) Medidas para construção e ampliação de sistemas, bem como para construção de soluções individuais ou atendimento coletivo, sem ser por redes.2) Ainda não há medida específica para a comunicação destes direitos no âmbito da política de saneamento básico. Entretanto, no âmbito da política de saúde, os Conselhos Municipais de Saúde desenvolvem ações de comunicação e informação sobre direitos em saúde, de uma forma geral. 3) Nos municípios onde há regulação, são estabelecidas medidas específicas para a comunicação destes direitos.Pour l’eau potable : les branchements promotionnels de l’ONEA dont l’information est diffusée à travers des canaux de communication et des campagnes de promotion et les Tranches tarifaires qui tiennent compte des pauvres.Pour l’assainissement : la subvention total des ouvrages d’assainissement pour les populations vulnérables.Selon la Politique Nationale de l’Eau, les Principes d’équité et de solidaritéseront appliqués en vue d’assurer aux pauvres et autres catégoriesvulnérables, l’accès au service de l’eau et de l’assainissement pourrépondre à leurs besoins fondamentaux à un prix abordable.Pour cela les mesures suivantes seront appliquées :• Création de conditions tarifaires qui permettent aux pauvres etautres groupes vulnérables de satisfaire leurs besoinsélémentaires en eau et assainissement,• Développement de stratégies de subventions croisées dans unsystème tarifaire progressif et différentiel à travers lequel lesgrands consommateurs subventionnent les pauvres ;• Promotion de l’accès à l’eau potable et à l’assainissement parl’octroi de facilités de branchement aux réseaux d’eau et d’assainissement.

Ley de Subsidio (Se aplica al sector urbano y rural) En el sector rural los Gobiernos regionales deben definir las prioridades para la inversión con criterios sociales verificados por Ministerio de Desarrollo Social.

Campagne de sensibilisationApproche ATPC1. Le PEVA appuie :les communautés à assurer le fonctionnement de l’approvisionnement rural en eau à long terme et de réhabiliter les latrines cassées ou désaffectées dans les écoles

Existing policy and plans for universal access are applied to all citizens of the Republic of Georgia fully equal conditions,Media, TVThrough outreach or extension services and mass media, e.g. radio;Districts have carried out poverty mapping for better targeting

Water and sewerage networks are community-based services.Policy does not differentiate between groups or individual.

0.2 Water Safety Plans sh 10 0 1

0.5 (a) Old asbestos ceme 10.2 1 Guideline developmen 00.5 Concerning c and d poi 0 00.2 Notes : ASS C, d) : Da 1 11

0.2 -Il est prévu des com 0 Le document de politiq 00.2 la vulgarisation et l’ 1 10.2 El gobierno federal, 1 El gobierno federal a 00.5 - Drinking water stan 1 Government of Mongol 00.2 - Some projects of was 1 10.5 • Community co-financ 1 Water tariff subsidiz 10.5 Policy about rural 1 Providing water brow 10.2 Users contribution in 1 OBA provisions, Cross 00.2 - L’Ordonnance du 1er 1 10.2 1. Establishment of V 1 People are being info 00 -Water safety plan -Emergency Response PlNot Applicable

0.2 Water Supply and Sanit 1 Seminars, Walks, Comm 10.2 Según DISAPAS se está 1 IDAAN tiene tarifa acc 10 1 1

0.2 Medidas de impacto rá 1 Educación sanitaria in 10.5 Water safety plans ha 1 Thru Media, schools, 10.5 In Republic of Moldova 0 00.5 District support Unit 1 Campaigns to use comm 10.2 0 Commentaire : Les subv 00 Other significant meas 0 Existing policy and pla 1

0.2 Development of the Ru 1 Stakeholder’s meetin 11 i) Drinking water and 1 Free basic water (6kl 1

0.5 Training of pump mecha 1 Communities have to id 10.5 • Micro biological & c 1 Through the local auth 10.2 Improve monitoring an 1 Via community civil 10.5 See supporting docume 1 10.2 A Single Window has be 00.2 1 10.2 Government and NGOs i 1 MSS socialize national 00 a- En milieu rural, l 1 01 1 11 - The sustainability o 1 Communication and se 1

0.2 -Improving functiona 1 Constructing pro-poor 10.2 For information: Nati 1 10.2 1. Formation of Water 0 10.5 La empresa pública OSE 1 10.5 One urban WSP in place (Luganville) and 7 rural WSPs to be developed as part of WHO WSP mainstreaming project. NGOs also developing and promoting WSPs with 4 developed to date. There are plumbers training and management training (for water committees) to increase capacity and improve services to maintain the system0.2 - Proper mechanism fo 1 00.2 The following are con 0 00 Rural Projects Managem 1 0

0.2 There are efforts to r 1 PHHE programmes and m 0

As per described in the national policy by prioritising the poor focal areas, poorest districts that bring into the preparation phase of the projects by using community dialogue method; community led total sanitation approach; water safety plan methodology...- (Urban): Public hearing.The Maseru Wastewater project is piloting provision of on-site sanitation facilities for the urban poor, water closets are to be constructed and the tariff for these will be based on the 60% return rate as opposed to the normal 85%. A credit facility has been established for connections to both water and sewerage network and households are allowed to pay for these over a period of up to 36 months depending on their level of income. A beneficiary assessment is to be undertaken that will categorise the beneficiaries so as to allow for issuance of grants for the facilities for those households that will be classified as poor.In addressing rural water and sanitation, the approach followed is highly subsidised and all inclusive.

Cadre stratégique de lutte contre la pauvreté III,Campagnes et approches de communication (ATPC, PFE)

- Progressive rate with a first tranche social relatively low tariff- Payment facilities for connections at home

Le PDES (Plan de Développement Economique et Social) a inscrit l’objectif de :- Réduire la vulnérabilité de la population et des groupes défavorisés en particulier en élargissant la protection sociale à tous les niveaux.- La promotion de l’égalité et l’équité du genre et des droits humains en visant bâtir, avec tous les acteurs, une société, sans discrimination, où les hommes et les femmes, les filles et lesgarçons ont les mêmes chances de participer au développement et de jouir des bénéfices de la croissance. En hydraulique : il est mis en œuvre la réalisation de branchements d’eau promotionnels au profit des populations pauvres ainsi que la réalisation de bornes fontaines d’eau dans les quartiers périphériques (Exemple : Programme PEAMU/IDA, Programme AEP/AFD, Programme AEP/ORIO (Pays Bas).En assainissement : Il est promu :- L’approche ATPC (Assainissement Total Piloté par la Communauté) par notamment l’UNICEF et Plan Niger à travers la Communication pour un Changement de Comportement;- des subventions des infrastructures d’assainissement de base par plusieurs projets financés par la BAD, l’AFD, l’IDA, le FED, le Danemark, la Suisse, la Belgique …) au profit des populations pauvres, des bidonvilles et des habitats informelsPor Decreto 3617/04, política de financiamiento relacionada a la inversión que establecen régimen de subsidio en agua y saneamiento:• hasta 85% en comunidades indígenas• en comunidades menores a 150 conexiones 82%• para comunidades mayores a 150 conexiones 40%

1.Thai public toilets development project2.Campaigning( e.g. ‘Rangsit’ Love together project)A travers des campagnes de communication sur les médias et à l’occasion des conférences-débats (journée mondiale de l’eau), la population défavorisée est informée de certaines mesures pour faciliter leurs accès aux services d’eau potable et assainissement tels que : - Tranche sociale tarifaire entre 0 et 10 m3 d’eau potable, - opérations ponctuelles de branchements sociaux- la subvention de la construction des latrinesThe State guarantees the protection of rights in the field of drinking water and drinking water by ensuring that each person drinking water regulatory quality within scientifically based standards of drinking water, depending on the area and living conditions, problems and needs of vulnerable groups and lumpen elements not specifically defined, but is reflected in the policies and actions relating to specific groups.The means used to verify: Law "On Drinking Water and Drinking Water ", National Program "Drinking Water of Ukraine" for 2006-2020, industry standards, protocols State Sanitary and Epidemiological Service water studies on compliance Public health rules and regulations 2.2.4-171-10. Information dissemination campaigns ; connect volunteers , the connection of non-governmental public organizations- Saneamiento a hogares urbanos con redes frentistas a su vivienda – Planes para hacer factible la conexión al servicio (Plan Nacional de Conexiones OSE-MVOTMA y Fondo Rotatorio de Conexiones Intendencia de Montevideo. - Abastecimiento agua y saneamiento a población rural – Programa de Abastecimiento de agua a escuelas rurales y pequeñas localidades(linderas)- Abastecimiento agua y saneamiento a población rural – Programas de nuevas viviendas y mejora de vivienda de MEVIR incluyendo siempre en el primer caso las obras de agua potable y saneamiento.- Saneamiento con evacuación por pozo negro o fosa séptica. Intendencias o gobiernos locales cuentan por lo general con servicios parciales subsidiados de vaciado de unidades con camiones barométricas - Plan Juntos con acciones de impacto socio- habitacional para personas en situación de extrema pobreza y precariedad habitacional- incluye en todos los casos mejoras en el acceso al agua potable .y saneamiento mejorado (incluyendo servicios higiénicos) y por lo general a través de redes públicas. - - - Programas de Nuevas viviendas, refacción de viviendas, de la Dirección Nacional de Viviendas del MVOTMA y Agencia Nacional de la Vivienda del MVOTMA. Las nuevas viviendas incluyen acceso al agua potable a través de redes y al saneamiento por lo gral. por redes, pero contempla en forma excepcional soluciones de saneamiento alternativo.Theses are first priority in the MOEHE plans and actions, communicated through the school administration. UNRWA giving special attention to this category inside the refugee camps, they are informed through the Camp committee and through different workshops and meetings inside the campUrban* To ensure that the poor haveaffordable access Cost for the poor with networkaccess does not exceed 5% ofincome All utilities have a pro-poor strategyin the business plan to expandcoverage for the poor, includingthorough innovative businessmodels and technologyRural* Finance targeted to greatest need Rate of coverage in remote areaswith scarce water resources and inpoorest districts

Communication campai 0 01 Não aplicável1 11 Media; TV 1

Through WATSAN Com 1 Through WATSAN Com 1 Through WATSAN ComNot relevant for the Republic of Belarus Not relevant for the Republic of Belarus Not relevant for the Republic of BelarusAucune mesure appli 1 Pour L’AEP urbain, l’uniformisation du prix par la péréquation

1 Through decentralized process and local government forum people representatives are aware of priority for remote areasCAMPAÑA DE COMUNI 1 CAMPAÑA DE COMUNI 1 CAMPAÑA DE COMUNICACION RESPECTO A

1 An affirmative action 11 10 0

0 00 0

Comité de gestion, c 1 Comité de gestion, c 1Campagnes de sensibili 1 Campagnes de sensibili 1 Campagnes de sensibili

1 Los Gobiernos regionales deben definir las prioridades para la inversión con criterios sociales verificados por Ministerio de Desarrollo SocialLa Corte Constitucional mediante sentencia T-717 de 2010 reconoc 1 En atención al Auto 0Le Congo a une stratégie globale qui prend Le Congo a une straté 1 Campagne résultant de

0 1Urbanización de barrio 1 Programas rurales territoriales No existe

1 0Radios rurales, sensibi 0 0

11 0

Information is provide 1 Information is provid 1 Information is providHomeless have access t 1 Local authority must ensure access to drink We don't differ populationsUse of mass media ( e 1 Use of mass media ( e 1 Use of mass media ( e

1 RWSP e.g. de-salinatio 1 Provincial Council me0 0

Reduction of connecti 1 One of the important selection criteria for new water facilities in rural areas is poor settlements with no water facility1 11 10 000

Si existe 0 Si existe 0 Si existe1 Left Wing extremist districts

Health Promotion, Co 1 Communication campai 1 Communication campAccording to health eq 1 1

1 11 1

Pro-poor Implementati 1 Pro-poor Implementati 1 Open defecation freeSince 2000 for account of credit means there were restored and constructed water supplies in 545 villages. Different programs on urban and rural water supply with engagement of donor funds (Osh, Batken, Karakil, Dzhalal-Abad) are implemented. Measures on centralizing of management in sphere of water supply and sewage are taken. The Department of water supply and sewage was established

A8b. Describe the measures used to

inform populations living in

slums/informal settlements of their


A8c. If there is a policy/plan for


include measures for populations in remote or hard to

reach areas?

A8c. Describe the measures used to

inform populations living in remote or hard to reach areas of their rights or of

government actions.

A8d. If there is a policy/plan for


include measures for indigenous populations?

A8d. Describe the measures used to inform indigenous

populations of their rights or of

government actions.

O Programa Água para Todos, para além de incidir as suas acções no Meio Rural, beneficia, também, as populações residentes nas zonas peri-urbanas do País.Existem igualmente a Estratégia de Combate a Pobreza e os Programas Municipais Integrados de Desenvolvimento Rural e Combate a Pobreza, que beneficiam as populações pobres do país.

O Programa «Água para Todos», para além de incidir o abstecimento de agua nas áreas rurais, tem, também, uma certa abrangência nas zonas remotas ou de difícil acesso.Existem igualmente a Estratégia de Combate a Pobreza e os Programas Municipais Integrados de Desenvolvimento Rural e Combate a Pobreza, que beneficiam as populações pobres do país.

1) Medidas para construção e ampliação de sistemas, bem como para construção de soluções individuais ou atendimento coletivo, sem ser por redes.2) Ainda não há medida específica para a comunicação destes direitos no âmbito da política de saneamento básico. Entretanto, no âmbito da política de saúde, os Conselhos Municipais de Saúde desenvolvem ações de comunicação e informação sobre direitos em saúde, de uma forma geral. 3) Nos municípios onde há regulação, são estabelecidas medidas específicas para a comunicação destes direitos.

1) Medidas para construção de soluções individuais ou atendimento coletivo sem ser por redes.2) Ainda não há medida específica para a comunicação destes direitos no âmbito da política de saneamento básico. Entretanto, no âmbito da política de saúde, os Conselhos Municipais de Saúde desenvolvem ações de comunicação e informação sobre direitos em saúde, de uma forma geral.

1) Medidas para construção e ampliação de sistemas, bem como para construção de soluções individuais ou atendimento coletivo, sem ser por redes.2) Ainda não há medida específica para a comunicação destes direitos no âmbito da política de saneamento básico. Entretanto, no âmbito da política de saúde há medidas específicas para a comunicação destes direitos às populações indígenas, que são realizadas pela Secretaria Especial de Saúde Indígena do Ministério da Saúde, ao nível central ou de forma descentralizada, por meio dos Distritos Sanitários Especiais Indígenas.Pour l’eau potable : L’approvisionnement en eau potable des quartiers périphériques non lotis par l’ONEA à travers des bornes fontaines et des branchements privés. La gestion est assurée par des délégataires.

Pour l’assainissement : l’extension des Plans stratégiques d’assainissement aux zones nonSelon la Politique Nationale de l’Eau, les Principes d’équité et de solidaritéseront appliqués en vue d’assurer aux pauvres et autres catégoriesvulnérables, l’accès au service de l’eau et de l’assainissement pourrépondre à leurs besoins fondamentaux à un prix abordable.Pour cela les mesures suivantes seront appliquées :

Création de conditions tarifaires qui permettent aux pauvres etautres groupes vulnérables de satisfaire leurs besoinsélémentaires en eau et assainissement,

Développement de stratégies de subventions croisées dans unsystème tarifaire progressif et différentiel à travers lequel lesgrands consommateurs subventionnent les pauvres ;

Promotion de l’accès à l’eau potable et à l’assainissement parl’octroi de facilités de branchement aux réseaux d’eau et d’assainissement.

Ley de Subsidio (Se aplica al sector urbano y rural) En el sector rural los Gobiernos regionales deben definir las prioridades para la inversión con criterios sociales verificados por Ministerio de Desarrollo Social.

Subgerencia de Acueductos Comunales del AyA. Se realiza sesiones y/o reuniones de trabajo, información y sensibilización, directamente con las comunidades y los líderes comunales, mediante el programa de abastecimiento de agua potable a las comunidades rurales (DESAF - IDA).

El Ministerio de Salud por medio de los funcionarios del nivel local y en coordinación con el CCSS, los Asistentes Técnico de Atención Primaria en Salud, por medio de visitas a domicilia de las poblaciones, se censa las necesidades y se prioriza a la familia que será favorecida.

Subgerencia de Acueductos Comunales del AyA. Se realiza sesiones y/o reuniones de trabajo, información y sensibilización, directamente con las comunidades y los líderes comunales, mediante el programa de abastecimiento de agua potable a las comunidades rurales (DESAF)Además se participa en el Consejo Nacional de Salud para Poblaciones Indígenas CONASPI, órgano de trabajo, información y consulta, donde participan representantes de las comunidades indígenas.

Campagne d’information et de sensibilisation lors de projets/programmesApproche ATPC

Urban –WAFRural – RWSPGovernment Priority (Road Map)

Existing policy and plans for universal access are applied to all citizens of the Republic of Georgia fully equal conditions,Existing policy and plans for universal access are applied to all citizens of the Republic of Georgia fully equal conditions,Media, TV

Existing policy and plans for universal access are applied to all citizens of the Republic of Georgia fully equal conditions,Media, TVThrough outreach or extension services and mass media, e.g. radio;

Districts have carried out poverty mapping for better targetingThrough outreach or extension services and mass media, e.g. radio;Districts have carried out poverty mapping for better targeting

Through outreach or extension services and mass media, e.g. radio;Districts have carried out poverty mapping for better targeting

1 Shall be included in t 1 Shall be included in tPalestinian Refugees 0 0

1 In addressing rural water and sanitation, the approach followed is highly subsidised and all inclusive.0 00 0

Oui – Assainissement, 1 0

Le document de politiq 0 Le document de politiq 0 Le document de politiqCampagnes d’informat 1 Campagnes et approches de communication (ATPC, PFE, techniqueNo hay consideración d 1 El gobierno federal a 1 El gobierno federal a

1 Sustainable Livelihood 1 Government of MongolFacilities standpipes 1Facilities for quick connection to the network to pay in installment

1 0 Drawing planning by 0 110 0

Not Applicable Not ApplicablePolicy 1 Policy 1 PolicyProyecto de estudio, 1 Programa de Desarrol 1 Programa Conjunto de

1 1 Consulta Previa, libre0 1

Thru Media, schools, 1 Thru Media, schools, 10 0

campaigns to move from informal settlemencampaigns to move from informal settlement to formal settlementCommentaire : Les subv 0 Commentaire : Les subv 0 Commentaire : Les subvThe Law on legalizatio 0 Existing policy and pla 0 Existing policy and plaCommunication Camp 1 Jingles 1 Plays

1 Interim water supply s 0Planning and coordinat 1 Planning and coordinat 1 Planning and coordinatThrough the local auth 1 Through the local auth 1 Through the local authVia community civil societies and NGOs and community supporti 1 Communication channel

10 01 10 00 01 1

Communication and se 1 Communication and se 0Establishment of a pro 1 Construction of low-c 1 Adoption of appropriat

1 1The WSDP IIWASH packa 0 Not applicable Not applicablePrograma de Mejoramiento de Barrios (PMB-PIAI) - de regularización de asentamientos esp. Incluyendo acceso mediante red pública al agua p. y saneamiento y apoyo técnico y económico para bañ

One urban WSP in place (Luganville) and 7 rural WSPs to be developed as part of WHO WSP mainstreaming project. NGOs also developing and promoting WSPs with 4 developed to date. There are plumbers training and management training (for water committees) to increase capacity and improve services to maintain the system1 0

This classification dos 0 This classification dos0 01 Planning strategies ar 1 Extension services

As per described in the national policy by prioritising the poor focal areas, poorest districts that bring into the preparation phase of the projects by using community dialogue method; community led total sanitation approach; water safety plan methodology...- (Urban): Public hearing.

The Maseru Wastewater project is piloting provision of on-site sanitation facilities for the urban poor, water closets are to be constructed and the tariff for these will be based on the 60% return rate as opposed to the normal 85%. A credit facility has been established for connections to both water and sewerage network and households are allowed to pay for these over a period of up to 36 months depending on their level of income. A beneficiary assessment is to be undertaken that will categorise the beneficiaries so as to allow for issuance of grants for the facilities for those households that will be classified as poor.In addressing rural water and sanitation, the approach followed is highly subsidised and all inclusive.

Contributed by departments concernedand local authority

Contributed by department concerned,UNICEF and local authority

Le PDES (Plan de Développement Economique et Social) a inscrit l’objectif de :- Réduire la vulnérabilité de la population et des groupes défavorisés en particulier en élargissant la protection sociale à tous les niveaux.- La promotion de l’égalité et l’équité du genre et des droits humains en visant bâtir, avec tous les acteurs, une société, sans discrimination, où les hommes et les femmes, les filles et lesgarçons ont les mêmes chances de participer au développement et de jouir des bénéfices de la croissance. En hydraulique : il est mis en œuvre la réalisation de branchements d’eau promotionnels au profit des populations pauvres ainsi que la réalisation de bornes fontaines d’eau dans les quartiers périphériques (Exemple : Programme PEAMU/IDA, Programme AEP/AFD, Programme AEP/ORIO (Pays Bas).En assainissement : Il est promu :- L’approche ATPC (Assainissement Total Piloté par la Communauté) par notamment l’UNICEF et Plan Niger à travers la Communication pour un Changement de Comportement;- des subventions des infrastructures d’assainissement de base par plusieurs projets financés par la BAD, l’AFD, l’IDA, le FED, le Danemark, la Suisse, la Belgique …) au profit des populations pauvres, des bidonvilles et des habitats informels

Le PDES (Plan de Développement Economique et Social) a inscrit l’objectif de :- Réduire la vulnérabilité de la population et des groupes défavorisés en particulier en élargissant la protection sociale à tous les niveaux.- La promotion de l’égalité et l’équité du genre et des droits humains en visant bâtir, avec tous les acteurs, une société, sans discrimination, où les hommes et les femmes, les filles et lesgarçons ont les mêmes chances de participer au développement et de jouir des bénéfices de la croissance. En hydraulique : il est mis en œuvre la réalisation de branchements d’eau promotionnels au profit des populations pauvres ainsi que la réalisation de bornes fontaines d’eau dans les quartiers périphériques (Exemple : Programme PEAMU/IDA, Programme AEP/AFD, Programme AEP/ORIO (Pays Bas).En assainissement : Il est promu :- L’approche ATPC (Assainissement Total Piloté par la Communauté) par notamment l’UNICEF et Plan Niger à travers la Communication pour un Changement de Comportement;- des subventions des infrastructures d’assainissement de base par plusieurs projets financés par la BAD, l’AFD, l’IDA, le FED, le Danemark, la Suisse, la Belgique …) au profit des populations pauvres, des bidonvilles et des habitats informels

1.Thai public toilets development project2.Campaigning( e.g. ‘Rangsit’ Love together project)

1.Thai public toilets development project2. Villagers are informed from leader.

1.Thai public toilets development project2. Villagers are informed from leader.

The State guarantees the protection of rights in the field of drinking water and drinking water by ensuring that each person drinking water regulatory quality within scientifically based standards of drinking water, depending on the area and living conditions, problems and needs of vulnerable groups and lumpen elements not specifically defined, but is reflected in the policies and actions relating to specific groups. The means used to verify:Law " On Drinking Water and Drinking Water ", National Program "Drinking Water of Ukraine" on 2006-2020 years, the industry-standard protocols of the State Sanitary and Epidemiological Service water studies on compliance Public health rules and regulations 2.2.4-171-10. According to the Law of Ukraine of 02.06.2005 № 2623 -IV, funding for the social protection of homeless people and street children, at the expense of state and local governments with the ability to raise funds of associations, enterprises, institutions, charitable funds, etc. The proportion allocated to ensure access to water and sanitation that category across the country failed to remove possible. Scope of institutions providing social services to the homeless, is funded entirely by local budgets and not always to the extent that is needed in every area of their network is well developed. Information dissemination campaigns ; connect volunteers, the connection of non-governmental public organizations

The State guarantees the protection of rights in the field of drinking water and drinking water by ensuring that each person drinking water regulatory quality within scientifically based standards of drinking water, depending on the area and living conditions, problems and needs of vulnerable groups and lumpen elements not specifically defined, but is reflected in the policies and actions relating to specific groups. The means used to verify:Law "On Drinking Water and Drinking Water", National Program "Drinking Water of Ukraine" on 2006-2020 years, the industry-standard protocols of the State Sanitary and Epidemiological Service water studies on compliance Public health rules and regulations 2.2.4-171-10. Information dissemination campaigns ; connect volunteers, the connection of non-governmental public organizations

The State guarantees the protection of rights in the field of drinking water and drinking water by ensuring that each person drinking water regulatory quality within scientifically based standards of drinking water, depending on the area and living conditions, problems and needs of vulnerable groups and lumpen elements not specifically defined, but is reflected in the policies and actions relating to specific groups. The means used to verify:Law "On Drinking Water and Drinking Water", National Program "Drinking Water of Ukraine" on 2006-2020 years, the industry-standard protocols of the State Sanitary and Epidemiological Service water studies on compliance Public health rules and regulations 2.2.4-171-10. Information dissemination campaigns;connect volunteers, the connection of non-governmental public organizations

Governmental organizations conduct field visits to these communities together with the Local councils and community representatives. international and local NGOS who work through Humanitarian projects / Emergency projects

Theses are first priority in the MOEHE plans and actions,

Capacity building for community orprivately run schemes, especially inremote or mountainous areas (withcooperation of NGOs and SFD)

1 Communication campai 1 Communication campai 11 1 As minorías étnicas, 10 0 01 Media; TV 11 Through WATSAN Com 1 Through WATSAN Com 1

Not relevant for the Republic of Belarus Not relevant for the Republic of Belarus Not relevant for the R 11 Assistance et prise en charge des déplacés en cas de sinistre 1

Through decentralized process and local government forum people representatives are aware of priority for remote areas 1CAMPAÑA DE COMUNICACION RESPECTO ANO APLICA ESTE TER 1 CAMPAÑA DE COMUNI 1

1 1 10 1 01 Interventions conform 0 1

0 0 10 0 0

campagne IEC 1 Comité de gestion, c 01 Campagnes de sensibilisation et de vulgarisation de l’information 1

Los Gobiernos regionales deben definir las prioridades para la inversión con criterios sociales verificados por Ministerio de Desarrollo Social1 Programa conexiones in 1 En atención al Auto 0 01 Campagne de communication, de sensibilisaLe Congo a une straté 1

11 1 1

No existe Son parte de la pobla 11 Campagne d'informat 0 11 Radios rurales, sensibi 0 11 10 01 Public posting 1 Information is provid 1

We don't differ populations Non-existing. 1 We don't differ ethni 11 Use of mass media ( e 1 Use of mass media ( e 11 1 Advisory Councils 10 0 0

One of the important selection criteria for new water facilities in rural areas is poor settlements with no water facility 01 1 11 1 10 0 0

0 Si existe 0 Si existe 01

1 Communication camp 0 01 1 1

1 11 11 WESCOORD, WASH In 1 Open defecation free 1

Since 2000 for account of credit means there were restored and constructed water supplies in 545 villages. Different programs on urban and rural water supply with engagement of donor funds (Osh, Batken, Karakil, Dzhalal-Abad) are implemented. Measures on centralizing of management in sphere of water supply and sewage are taken. The Department of water supply and sewage was established

A8e. If there is a policy/plan for


include measures for internally

displaced persons?

A8e. Describe the measures used to inform internally

displaced persons of their rights or of

government actions.

A8f. If there is a policy/plan for


include measures for ethnic

minorities?

A8f. Describe the measures used to

inform ethnic minorities of their


A8g. If there is a policy/plan for


include measures for disabled

persons?

Após o fim da guerra em Fevereiro de 2002, as pessoas que eram internamente deslocadas, regressaram às suas zonas de origen, ou fixaram-se nas antigas zonas de acolhimento.

Devido as calamidades naturais verificam-se em algumas zonas populações deslocadas que são temporariamente realojadas em zonas de maior segurança.

1) Medidas para construção e ampliação de soluções individuais ou atendimento coletivo, sem ser por redes.2) Ainda não há medida específica para a comunicação destes direitos no âmbito da política de saneamento básico. Entretanto, no âmbito da política de saúde, os Conselhos Municipais de Saúde desenvolvem ações de comunicação e informação sobre direitos em saúde, de uma forma geral.3) Nos municípios onde há regulação, são estabelecidas medidas específicas para a comunicação destes direitos.

Disaster Management Council (DISMAC) following disastersRelocation of informal settlements- People’s Community Network (PCN)

Existing policy and plans for universal access are applied to all citizens of the Republic of Georgia fully equal conditions,Media, TV

Existing policy and plans for universal access are applied to all citizens of the Republic of Georgia fully equal conditions,Media, TVThrough outreach or extension services and mass media, e.g. radio;

Districts have carried out poverty mapping for better targetingThrough outreach or extension services and mass media, e.g. radio;Districts have carried out poverty mapping for better targeting

1 Based on the real sit 1 Shall be included in t 11 Application of SPHERE 0 0

In addressing rural water and sanitation, the approach followed is highly subsidised and all inclusive. 10 0 10 0 00 0 1

0 Le document de politiq 0 Le document de politiq 00 0 00 1 El gobierno federal a 01 Government of Mongol 1 Presidential decree fo 1

1 Contributed by depart 1 Contributed by depart 10 1 11 Réalisation d’études 1 Circonscriptions créée 00 0 0

Not Applicable1 NDMA in Pakistan prov 1 The ethnic minorities 11 Proyecto con fondo de 0 10 No aplica a la realidad 0 No aplica a la realidad 10 0 11 Thru Media, schools, 1 10 0 0

campaigns to move from informal settlement to formal settlement 10 Commentaire : Les subv 0 Commentaire : Les subv 00 Existing policy and pla 0 Existing policy and pla 01 Civil society Organis 1 Policy Dialogues 10 0 01 Planning and coordinat 1 Planning and coordinat 11 Through the local auth 1 Through the local auth 11 HAC with collaboration with National and inter national NGOs 11 1 101 1 11 Through National Dis 0 11 Les personnes déplacé 0 11 1 10 0 01 1 Construction of low-c 11 1 11 The WSDP II WASH package of interventionsNot applicable 1

Programa de Mejoramiento de Barrios (PMB-PIAI) - de regularización de asentamientos esp. Incluyendo acceso mediante red pública al agua p. y saneamiento y apoyo técnico y económico para bañ 0One urban WSP in place (Luganville) and 7 rural WSPs to be developed as part of WHO WSP mainstreaming project. NGOs also developing and promoting WSPs with 4 developed to date. There are plumbers training and management training (for water committees) to increase capacity and improve services to maintain the system

1 1 00 Through the NGOs who are working on AdvThis classification dos 00 0 01 Civil Protection 0 1

1.Thai public toilets development project2.Directly provided from government

1.Thai public toilets development project2. .Villagers are informed from leader.

-Existence of national strategy for emergency areas for WASHConstruction of low-cost, minimal O&M facilities. They are informed through targeted campaigns, radio messages, seminars and meetingsThe State guarantees the protection of rights in the field of drinking water and drinking water by ensuring that each person drinking water regulatory quality within scientifically based standards of drinking water, depending on the area and living conditions, problems and needs of vulnerable groups and lumpen elements not specifically defined, but is reflected in the policies and actions relating to specific groups. The means used to verify:Law "On Drinking Water and Drinking Water", National Program "Drinking Water of Ukraine" on 2006-2020 years, the industry-standard protocols of the State Sanitary and Epidemiological Service water studies on compliance Public health rules and regulations 2.2.4-171-10. Information dissemination campaigns;connect volunteers, the connection of non-governmental public organizations. Provision of foreigners and stateless persons regulated under keeping them in temporary accommodation centers, the creation of adequate sanitation as provided by law, which applies to all public and Model Regulations (the temporary residence for foreigners and stateless persons who are illegally residing in Ukraine and the temporary accommodation centers). Clock are provided with unhindered access to the water point with shower and toilet rooms (separate for men and women), industrial wastewater treatment is carried out to the city sewer network or stand-alone biological treatment plants. Ensuring proper sanitary and epidemic status carried out by responsible personnel item and monitored quarterly regional sanitary-epidemiological stations.Financing providing water points and sanitation creation is done at the expense of the State Budget.

The State guarantees the protection of rights in the field of drinking water and drinking water by ensuring that each person drinking water regulatory quality within scientifically based standards of drinking water, depending on the area and living conditions, problems and needs of vulnerable groups and lumpen elements not specifically defined, but is reflected in the policies and actions relating to specific groups. The means used to verify:Law "On Drinking Water and Drinking Water", National Program "Drinking Water of Ukraine" on 2006-2020 years, the industry-standard protocols of the State Sanitary and Epidemiological Service water studies on compliance Public health rules and regulations 2.2.4-171-10. Information dissemination campaigns;connect volunteers, the connection of non-governmental public organizations

Communication campaigns, media, radio, TV Substantial resource aDe uma forma geral, as pessoas com deficieDe uma forma geral, as pessoas com deficiencias vivem com as su

Media; TV For disadvantaged groThrough WATSAN Com 1 Children/women Through WATSAN ComIn the Sector DevelopState Program on Creation of a Barrier-free Environment for People with Physical DisabIn the Republic of BelAucune mesure appliquée pour le moment Il n’est pas défini deThrough celebration of disability days and program highlights in media D,e and f does not apCAMPAÑA DE COMUNICACION RESPECTO ANO APLICA DE ACUERDO A LA CONS

1 The definition of disa1 Ainda não há medida eNo Brasil, os grupos

En matière d’assainiss 1 Construction de latrines réservées aux filles/femmes dans les lieuxEnfants de la rue.

Mainly available at public schools and health centres

Les couches vulnérablEn Chile se usa el co

Campagne d’information à des circonscriptions d’action sociale (CALe Congo a une stratégie globale qui prend Free water tanks and a 1 Senior citizens Free water tanks and aDepartment of Internal* Acciones integradas en los programas anteriores. Toda la población recibe el mismo * Acciones integradas Construcción subsidiada de viviendas Se aplican por los G

Radios rurales, sensibilisation et vulgarisation, La Politique NationaleEstrategia Nacional de Desarrollo. 2.3.6 Objetivos específicos para discapacitados

Municipios clasificadInformation is provid 1 Orphan children, PLH Through seminars, vil • The Eritrean policy iLocal authority is obliged to support people with disabilitiesUse of mass media ( electronic and print), Local community leaders, during triggering Ethiopia has no separaMin. of Social Welfare 1 Women and children.RWSP, inclusion of w In the Roadmap it stat

0

For disadvantaged gro1 The aged, widows, orphans It is recognized that 01 Coastal population1

Si existe 1 Tercera edad De acuerdo a Plan de N1 SC, ST, Small and marginal farmers, WomenBPL- Below Poverty Li

Poor population is th1 * The main duty of the Low income groups are

Building codes include specific provision for sanitation facilities for people with disabilitThe Government in currPopulation having acce

Pro-poor Implementation plan for water services in placeSince 2000 for account of credit means there were restored and constructed water supplies in 545 villages. Different programs on urban and rural water supply with engagement of donor funds (Osh, Batken, Karakil, Dzhalal-Abad) are implemented. Measures on centralizing of management in sphere of water supply and sewage are taken. The Department of water supply and sewage was established According to the data

A8g. Describe the measures used to inform disabled persons of their


A8h. Are there measures for other

disadvantaged groups explicitly included in the policy or plan?

A8h. Please specify the other

disadvantaged group that is

explicitly included in the policy/plan.

A8h. Describe the measures used to inform the other disadvantaged groups of their


A8i. Please provide the country's definition of

disadvantaged populations or

groups if defined differently than in

the categories provided.

População em situação de ruaPopulações do campo e da floresta

Existing policy and plans for universal access are applied to all citizens of the Republic of Georgia fully equal conditions,Media, TVThrough outreach or extension services and mass media, e.g. radio;Districts have carried out poverty mapping for better targeting

Si existe(Ley de la Tercera edad, incluyedescuentos por servicios públicos)Exemption from paying connection feeRural tariffs are lower than urban (1/3)

Shall be included in the annual plan of action and implementation. We do not have differe1 Syrian Refugees are provided with water and sanitation services without any specific measures

Recognised and given special attention in terms of location of facilities In the case of the MaGuideline development The WASH Sector Strat

0 This question is not r0 Ass : Dans la stratégi

Le document de politique concerne toutes les couches sociales. Toute fois il a des ac See supporting docume

0 En México no existe un

The extent of poverty , vulnerability and inIs in process to be in 1 Women and Children Gender balanced during the creation of RuContributed by department , local authority, donor and private sector

1 Not aplicable Not aplicableN.B : Défavorisé = vul

Consideration for inclusiveness We have Universal AccNot Applicable Not Applicable Not ApplicableUNCRPD ratified, but a 0 Women and Girls Menstrual Hygiene ManDisadvantaged groups IDAAN tarifa accesible y subsidios

00 Población desfavorecid

Thru Media, schools, 1 farmer-peasant, artisaThru Media, schools, A policy for disadvant0

The water and saniatation sector put particular attention and priority to improving water Disadvantaged groups Commentaire : Les subv 0 Commentaire : Les subventions sont accordées à toutes les couchesExisting policy and pla 1 Roma Population There are not national

10 By default they are seIllegal immigrants The Strategic Framewor

Planning and coordination meetings, which iWomen, Children and elderlyThrough the local auth 1 People affected by disThrough the local auth• Ministry of DisasterMinistry of social care and community assurance as well as and civil society Poor comunities

According to the curre1 100% sitting toilet in every house campaign f

Include in the National Policy of Basic SanitationLes ouvrages sanitaires publics sont toujours construits avec des rampes pour un accèsDéfinition de populati

1 No matter urban or Rur0 * The government has a

Adoption of appropriate technologies. They are informed through targeted campaigns, In addition to the abo1 According to the StateSocially vulnerable po

Technologies and servi 1 Vulnerable groups NSGRP II recognize theNSGRP II defines vulnAclaraciones a A8 La

One urban WSP in place (Luganville) and 7 rural WSPs to be developed as part of WHO WSP mainstreaming project. NGOs also developing and promoting WSPs with 4 developed to date. There are plumbers training and management training (for water committees) to increase capacity and improve services to maintain the system All people are treated1 Families of invalids a Vulnerable populations

Theses are first priority in the MOEHE plans and actions, communicated through the sc Theses are first prior0 Marginal communities In National water legislations, basin plans…etc, there is no any recognition of disadvantaged populations. However, Donor - WASH projects which lately came into the water scene such discourse is discussed. --- * However, measures to inform the disadvantaged groups about their rights in water and sanitation services are almost inattentive

National Constitution 1 OVC, PWLA and OlderSocial Welfare

1. National program for population, having developmental problem 2. Problem of national minority and vulnerable part of a society are belong with framework for program for develop local economy and social

Action plan for the implementation of the Strategy for Improvement Status of Roma Population in the Republic of Serbia for the period 2012-2014 within "Decade of Roma Inclusion":"8.5 The aim: to improve living conditions in the Roma communityMeasures:8.5.1. Monitoring of hygienic and epidemiological conditions in Roma settlements on regular basis8.5.2. Development and implementation of measures by the network of institutes of public health for improvement of housing conditions, providing safe drinking water and adequate sanitation.

1.Building facilities for the disabled or handicapped and elderly acc. to Ministerial Regulations 2005, Ministry of Interior 2.Public relation

Problems and needs access to water and sanitation to some extent reflected in a number of targeted strategies and measures relating to specific social groups, and implemented the relevant departments (health, social protection, prison service, etc.). The means used to verify:Law "On the Principles of Social Protection of the Disabled in Ukraine" State Program "National Action Plan for the implementation of the Convention on the Rights of Persons with Disabilities" for the period until 2020, Order from July 17, 2003 № 1110 "On approval of provision of temporary residence for foreigners and stateless persons who are illegally residing in Ukraine"{current edition of 08.02.2012 № 70}; industry standards - report Office of the State Penitentiary Service of Ukraine on environmental factors affecting human health , minutes of tap water research institutions on compliance Public health rules and regulations 2.2.4-171-10.Information dissemination campaigns;connect volunteers, the connection of non-governmental public organizations.Creating the conditions for unhindered access of the disabled to social infrastructure, public and civil purposes, the establishment of appropriate workplace disability, including sanitary conditions required by law Ukraine.

No existe una definición de grupos desfavorecidos única en el país. Se indican a continuación los grupos que no aplican al caso y se presentará cierto desglose dentro de los grupos de posible aplicación al país, en el listado tentativo que se presentado.

No aplican los grupos c), y e) en atención a las características geográficas y demográficas del país.

En cuanto a los d) y punto f) según el censo del año 2011(http://www.ine.gub.uy/censos2011/index.html) surge en relación a las principales minorías étnicas que 8 % de la población cree tener ascendencia afro o negra y 5 % ascendencia indígena. Estas minorías no tienen una segregación territorial a nivel de las localidades con servicios de agua potable y saneamiento y por lo tanto quedan incluidos (cuando corresponde) en los grupos que finalmente se consideran.

- Local broadcasting communication system: Television and radio informing to disseminate the policies from national to commune levels; and the loudspeaker system at village level to disseminate messages to every household- Mass media: Local newspapers- IEC activities: Propaganda, communication panels, posters at public places, leaflets, handbooks, etc.- Face to face communication: community meetings, household visits, etc.

Question A9

Ministry of Rural Reh 1 1 0.5 Ministry of Urban DevMinistério da Energia 1 0.5 Ministério do AmbienENHOSA 0.5 0.5State Water Company 1 1 0.5 Ministry of HealthMinistry of LGRD & Co 1 1 1 Ministry of Health an

1 1 0 Ministry of Health of Ministère de la Santé 0.5 1 1 Ministère en charge dMinistry of Health 1 1 1 Ministry of Works anMINISTERIO MEDIO 1 1 0.5 MINISTERIO SALUD Y DEPORTESMinerals Energy and 0.5 0.5 0.5 Minerals Energy and Secretaria Nacional d 1 1 0 Fundação Nacional de Ministère de l’eau, d 1 1 0.5 Ministère de la santéMinistère de l’Energie 1 0.5 0.5 Ministère de l’Eau, dMinistry of Rural De 1 1 0.5 Ministry of Health (MMinistère de l’Eau et 1 1 0.5 Ministère de l’AgricuMMPEH 1 1 0.5 Ministère de la SantéMinistère de l’Hydrau 1 1 1 Ministère de la Santé

1 0.5MINISTERIO DE SALUD 1 1 1 MINISTERIO DE VIVIEMinistère de l’Energie 1 1 0.5 Ministère de la Santé Ministry of Infrastruc 1 1 0.5 Ministry of HealthMINISTERIO DE SALU 1 1 1 MINISTERIO DEL AMBInstituto Nacional de 1 1 0.5 Ministerio de Salud PMinistère de l’Educat 0.5 0.5 0.5 Ministère des InfrastRessources Hydraulique 1 0.5 0.5 Agriculture et du Déve

Administración Nacion 1 1 0.5 Ministerio de Salud, Ministry of Health 0.5 1 1 Ministry of Land, WaMinistry of Social Affa 1 0.5 1 Ministry of EnvironmeMinistry of Health 0.5 1 1 Ministry of Water andWater Sewerage Depa 1 1 0.5 Water Authority FijiMinistère du Pétrole, 1 1 0.5 Ministère de la SantéMinistry of Health 1 1 Department of Water Ministry of Labour, He 0.5 0.5 1 Ministry of Regional Ministry of Water R 1 0.5 0.5 Water DirectorateMinistère d’Etat charg 1 0.5 0.5 Ministère de l’Environnement, des Eaux et MRN/DGRH 1 1 0.5 M. Energía/ EAGBMinistère de l’Envir 0.5 0.5 0.5 Ministère de l’AgricuCONASA (Consejo Naci 1 1 0.5 Secretaria de SaludMinistry of Drinking 1 1 1 Ministry of Health anBappenas 1 1 1 Ministry of HealthMinistry of Health 0.5 0.5 1 Ministry of EnergyMinistry of Health 0 Water Authority of JoMinistry of Environm 1 1 0 Ministry of RegionalMinistry of Environme 1 0.5 0.5 Ministry of HealthDevelopment of water 1 1 0.5 Ministry of Health of

A9. Please list ministries/national

institutions with responsibilities in

WASH.

A9. Please indicate this ministry

/national institution's level of

responsibility in drinking-water.



responsibility in sanitation.



responsibility in hygiene promotion.



WASH.

Ministerio de PlanificaciónFederal, Inversión Pública yServicios

Ministry of Housing and Communal Services of the Republic of Belarus,

local administrative and executive authorities

Sector RuralMinisterio de Obras Públicas/DOH/Subdirección de Agua Potable Rural

Sector UrbanoMinisterio de Obras Públicas/Superintendencia de Servicios Sanitarios

Ministry of Health (in 1 1 1 Ministry of Public WorSyrian Refugees are provided with water and sanitation services without any specific measures

Water and Sewerage 1 1 0.5 Department of Rural WMinistry of Public Wo 1 0.5 0.5 Ministry of HealthMinistry of Environmen 1 1 Lithuanian geologicalMINEAU 1 1 0.5 MINSAN pour les HopitMinistry of Environme 1 1 0.5 Ministry of HealthMinistère de l’Enviro 0.5 1 0.5 Ministère de l’AdminisMinistère de l’Hydraul 1 1 0.5 Ministère de la santéGobiernos estatales (s 1 1 0.5 Gobiernos municipaleNational water commi 1 0.5 0.5 Ministry of Environm

The extent of poverty , vulnerability and in 0.5 0.5 0Ministry of Public Wo 1 1 1 Ministry of HealthMinistry of Health 1 1 1 Ministry of Livestock, fishery and rural developmentMinistry of Urban De 1 1 0.5 Ministry of Federal AMinistère de l’Hydraul 1 1 0.5 Ministère de la Santé PubliqueFederal Ministry of W 1 1 1 Federal Ministry of EMOH Ministry of Heal 1 1 PAEW Public Authority Climate Change Divisi 0.5 0.5 0.5 Housing and Urban DevMinisterio de Salud 1 1 1 IDAANMOPC/DAPSAN 1 1 0 M.S.P. y B.S/SENASAMinisterio de Viviend 1 1 1 Ministerio de SaludDepartment of Health 1 1 1 Local Water Utilities National Centre of Pub 1 0.5 1 Ministry of EnvironmeMinistry of Infrastruc 1 1 0.5 Ministry of HealthDAs 0 0 0.5 Ministère de l’HydraulMinistry of Health 1 0.5 1 Ministry of Science, Ministry of Water Res 1 0.5 0.5 Ministry of Health andDept Of Water Affairs 1 0.5 0 Dept of Cooperative Ministry of Electrici 1 1 1 Ministry of Health (MNational Water Suppl 1 0.5 0.5 Ministry of Education

MoEPP (Ministry of En 0.5 1 0.5 MH (State Sanitary andMinistry of Meliorati 0.5 0 0 Ministry of Health of R1.Department of Healt 0.5 1 0.5 Local government, MiniMinistry of Public Wo 1 1 0.5 Ministry of HealthMinistère de l’Equipem 1 1 0.5 Ministère de la santéUrban- Tonga Water 1 1 1 Urban- Ministry of HeSONEDE utility (Urban 1 0 0 Ministry of AgricultuMinistry of Water an 1 0.5 0.5 Ministry of EducationMinistry of Ecology a 1 1 0.5 Ministry of Health of Ministry of Water 1 0.5 0.5 Ministry of Health andMinisterio de Vivien 1 1 0.5 Ministerio de Salud PúMinistry of Health 0.5 1 1 Department of Water Ministry of Constructi 1 1 0 Ministry of AgriculturMinistry of Health 0.5 0.5 1 Ministry Of Health

In National water legislations, basin plans…etc, there is no any recognition of disadvantaged populations. However, Donor - WASH projects which lately came into the water scene such discourse is discussed. --- * However, measures to inform the disadvantaged groups about their rights in water and sanitation services are almost inattentiveMinistry of Environme 1 0.5 0.5 Department of Infras

1 1 0 Ministry of Public hea 0.50.5 1 1 Ministério da Saúde 0.51 1 Ministerio de Salud 1

0.5 0.5 1 Ministry of Education 0.50.5 0.5 1 Ministry of Primary a 0.50.5 0.5 1 Ministry of Natural R 01 0.5 0.5 Ministère en charge d 0.51 1 0.5 Ministry of Education 1

MINISTERIO SALUD Y DEPORTES 1 MINISTERIO EDUCACION1 1 0.5 Ministry of Environme 0.51 1 0.5 Ministério do Meio A 0.5

0.5 0.5 1 Ministère de l’envir 0.50.5 1 0.5 Ministère de la Santé 0.50.5 0.5 1 Ministry of Education 0.50.5 0.5 0.5 Ministère de la Santé 0.50.5 0.5 1 Ministère des Affaires 0.50.5 1 0.5 Ministère de l’Educat 0.51 1 11 1 0.5 SUPERINTENDENCIA DE 0.5

0.5 0.5 1 Ministère de l’Agricult 0.51 1 1 National Environment 0.5

0.5 0.5 INSTITUTO COSTARRI 11 1 1 Ministerio de Educac 0.51 Société de Distributio 0.51 0.5 0.5 Environnement, Conser 0.5

0.5 0.5 1 Ministerio del Medio 0.51 0.5 0.5 Ministry of Education 0.51 1 0.5 Health Board 11 0.5 0.5 Ministry of Education 0.51 1 0.5 Ministry of Health 0.5

0.5 1 1 Ministère de l’Intérieur 0.51 0.5 0.5 Community Development1 1 0 Ministry of Agricultur 11 0.5 0.5 Community Water and 1

Ministère de l’Environnement, des Eaux et 1 Ministère de l’urbanisme, de l’habitat et de0.5 0.5 0 Ministerio da Saude 0.50.5 1 0.5 Ministère de l’Educati 11 1 1 1

0.5 0.5 0.5 Ministry of Human R 0.50.5 0.5 0.5 Ministry of Home Affa 0.51 1 01 1 0 Miyahuna Water Company-Public Utility1 1 0.5 Ministry of Industry 0.5

0.5 1 1 Ministry of Education0.5 0.5 1 Ministry of education 0.5












WASH.




Sector Urbano y RuralMinisterio de Salud

ERSAPS (Ente Regulador de losServicios de Agua Potable ySaneamiento

1 1 0.5 Ministry of Natural R 0.5

1 1 0.5 Ministry of Health 0.50.5 1 1 Ministry of Education 0.51 Ministry of Health of the Republic of Lithuania1 1 1 MEN pour les écoles 1

0.5 0.5 1 Ministry of Education 0.50.5 0.5 0.5 Ministère de l’Energie 10.5 0.5 1 Ministère de l’envir 0.51 1 0.5 Comisión Nacional para 0.51 0.5 0.5 Ministry of Construc 0.5

0.5 0.5 1 0.50.5 0.5 1 Ministry of Education

Ministry of Livestock, fishery and rural development Yangon City Development Committee0.5 0.5 0.5 Ministry of Health & 0.5

Ministère de la Santé Publique 0.5 1 Ministère de l’Environnement, de la Salubr0.5 0.5 0.5 Federal Ministry of He 0.51 1 MRMWR Ministry of mu 0.51 0.5 0.5 Education Department1 1 1 ANAM 11 1 1 M.S.P. y B.S/DIGESA 0.51 1 1 Ministerio del Ambien 0.5

0.5 0.5 0 Department of Interi 0.51 1 0.5 Ministry of Education 0

0.5 0.5 1 Ministry of Local Gov 0.50 1 0.5 Ministère de l’Hydraul 1

0.5 0.5 1 Ministry of Energy, 0.50.5 1 1 Ministry of Finance 0.50.5 0.5 0.5 Dept of Human Settle 0.50.5 0.5 0.5 Ministry of Lands, Ho 00.5 0.5 0.5 Ministry of Health 0.5

1 0.5 1 MTC 0.50.5 0.5 1 State Committee for E 0.51 1 1 Community Development Department, Minist

0.5 0.5 1 Ministry of Education 0.50.5 0.5 1 Ministère de l’Urbanis 0.50.5 0.5 0.5 Urban- Ministry of La 0.51 0.5 0.5 Ministry of Equipmen 0

0.5 0.5 0.5 Ministry of Health 0.51 0.5 1 Ministry of Regional 1

0.5 1 1 Ministry of Education 0.51 1 1 Obras Sanitarias del E 11 0.5 0.5 Public Work Departmen 11 0.5 0.5 Ministry of Health (le 0.5

0.5 0.5 1 Ministry of Local Gov 0.5In National water legislations, basin plans…etc, there is no any recognition of disadvantaged populations. However, Donor - WASH projects which lately came into the water scene such discourse is discussed. --- * However, measures to inform the disadvantaged groups about their rights in water and sanitation services are almost inattentive

0.5 0.5 0.5 DDF 1

0.5 1 Ministry of Education 1 10.5 1 Governos Provinciais 1 10.5 10.5 0.5 Non-governmental org 0.5 0.50.5 0.5 Department of Public 1 11 0 Ministry of Education 0.5 0.5

0.5 0.5 Ministère en charge de 0.5 0.51 1 Dratshang Lhentshog ( 1 1

1 AUTORIDAD DE FISCA 1 10.5 0.5 Ministry of Environme 0.5 0.50.5 0 Ministério da Saúde/ 1 11 0.5 Ministère de l’économ 0.5 0.5

0.5 1 Ministère de l’Intérieu 0.5 0.50.5 0.5 Ministry of Industries 1 0.50.5 1 Ministère de l’Habita 0.5 10.5 0.5 Ministère de l’Envir 0.5 0.5

Ministère de l’Intérieu 0.51 1

0.5 0 COMISION DE REGULA 0.5 0.50.5 0.5 Ministère de l’Intérieu 0.5 0.50.5 1 Ministry of Agricultur 0.5 0.51 0.5 SERVICIO NACIONAL 0.5 0.5

0.5 1 Ministerio de Educac 0.5 0.50.5 Ministère des Eaux et 0.5 0.51 0.5 SANTE PUBLIQUE 0.5 0.5

0.5 0.5 Fondo de Inversión Soc 0.5 0.50.5 0.5 Ministry of Informati 0.5 0.50.5 1 National Institute for Health Development0.5 0.5 Ministry of Finance 0.5 0.50.5 1 Ministry of Education 0.5 0.51 0.5 Ministère de l’Econom 0.5 0.5

0.5 0.5 Local Government Aut 0.5 0.50.5 0.5 Georgian National En 1 10.5 0.5 Water Resources Com 0.5 00.5 Ministère de la santé 0.5 0.50.5 1 M. Interior/CMB 0.5 0.50.5 1 Ministère de la Santé 0.5 0.51 0.5 1 1

0.5 0.5 Ministry of Women an 0.5 0.50.5 0.5 Ministry of Public Wo 0.5 0.5

Yarmouk Water Company-Public Utility0.5 0.5 Ministry of Health 0.5 0.50.5 0.50.5 0.5 Local authorities 1 1









WASH.







SANAA – En su rol de asistenciatécnica (Servicio AutónomoNacional de Acueductos yAlcantarillados)

0 0 Ministry of Agricultur 0 0

0.5 1 Ministry of Local Gov 0.5 0.50.5 0.5 Ministry of Lands, Mi 0.5 0.5

Ministry of Health of the Republic of Lithuania 1 Ministry of Education and Science of the Republic of Lithuania1 1 VPDAT 0.5 0

0.5 0.5 Ministry of Finance a 0.5 0.50.5 0.5 Ministère de la Santé 0.5 0.50.5 0.5 Ministère de l’éducat 0.5 0.50.5 0 Comisión Nacional de 1 11 0.5 Ministry of Finance 0.5 0.51 0.5 1 0.5

0.5 0.5 Ministry of Environment 0.5Mandalay City Development Committee

0.5 0.5 Ministry of Education 0.5 0.50.5 0.5 Ministère de l’Urbanisme et du Logement 0.50.5 0.5 Federal Ministry of E 0.5 0.5

Haya waste water company 1Local Government Dep 0.5 1

1 0.5 ASEP 1 10 0 M.S.P. y B.S/Dir. Prom 0.5 0.5

0.5 0.5 Ministerio de Agricult 0.5 0.50.5 0.5 Metropolitan Waterw 0.5 0.50 1 Ministry of Regional 0.5 0.5

0.5 0.5 Ministry of Finance a 0.5 0.50 0.5 Ministère de l’Hydrau 1 0

0.5 0 Ministry of Regional 0.5 0.50.5 0.5 Ministry of Local Go 0.5 0.51 0.5 Dept of Environmental 0.5 0.5

0.5 0.5 Ministry of Education 0.5 0.51 Ministry of Disaster 0.5 0.5

0.5 0 Ministry of labor and 1 10.5 0.5 Main Department of Ge 0.5 01 Ministry of Natural Resources and Environ 0.5

0.5 0.5 Ministry of State Admi 0.5 0.50.5 0.5 Ministère de l’Enviro 0.5 0.50.5 0.5 Urban- Tonga Waste Authority 11 0 Ministry of sanitation 0.5 0.51 1 National Water and S 0.5 0.51 0.5 Ministry of Education 0.5 0.5

0.5 0.5 Prime Minister’s Offi 0.5 0.51 0.5 Intendencia de Montev 0.5 1

0.5 0.5 NGOs 0.5 0.51 1 Ministry of Education 0.5 0.5

0.5 0 Ministry of Education 0.5 0.5In National water legislations, basin plans…etc, there is no any recognition of disadvantaged populations. However, Donor - WASH projects which lately came into the water scene such discourse is discussed. --- * However, measures to inform the disadvantaged groups about their rights in water and sanitation services are almost inattentive

0.5 0.5 Ministry of Health and 0.5 1

0.5 NGOs 0.5 0.5 0.51 Administrações Munic 1 1 1

0.5 The State Committee 1 1 00.5 WASAs 1 1 0.51 Ministry of Financing 0.5 0.5 0.5

0.5 Ministère en charge de 0.5 0.51 Gross National Happi 0.5 0.5 0.5

0.5 FONDO INVERSION PR 1 1 10 Ministry of Health 0.5 0.5 11 Ministério da Saúde / 0.5 0.5 1

0.5 Ministère de l’éducati 0.5 0.5 0.50.5 Ministère en charge d 0.5 0.5 0.50.5 Ministry of Public Wo 0 1 00.5 Ministère de l’Économ 0.5 0.5 0.50.5 Municipalités 0.5 0.5 0.5

Ministère de l’Urbani 0.5

1 MINISTERIO DE AMBI 1 1 0.50.5 Ministère du Plan et d 0.5 0.5 0.50.5 Ministry of Marine Re 0.5 0.5 0.50.5 AUTORIDAD REGULADO 1 1 00.5 Ministerio de Economí 1 1 0.50.5 Ministère auprès du P 0.5 0.5 0.51 Plan et Suivi de la Mi 0.5 0.5 0.5

0.5 Dirección General de 0.5 0.50.5 Ministry of Finance 0.5 0.5 0.51

0.5 Central Statistics Auth 0.5 0.5 0.50.5 Mineral Resources De 1 0 00.5 Ministère du Budget 0.5 0.5 0.50.5 National Water and E 1 1 00 Ministry of Education 0.5 0.5 10 Ghana Water Company 1 0 01 Ministère de l’Adminis 0.5 0.5 0.5

0.5 CIMA 1 1 0.51

0.5 1 1 0.50.50.5 State Minister for Th 0.5 0.5 0.5

1 Basin Management 1 0.5 0.5

0.5 The State Agency on E 0.5 0.5 0.5






WASH.










Las Municipalidades, titulares delos servicios y como tales,responsables de la prestación delos mismos / Mancomunidades

0 Ministry of Education 0.5 0.5 0.5

0.5 Commissioner of Wat 1 1 0.50.5 Liberia Water and Se 1 1 0.50.5 Environmental Protec 0.5 0.5

AES 0.5National Disaster Ma 0.5 0.5 0.5

1 Ministère de l’Econom 0.5 0.5 0.50.5 Le Ministère du Déve 0.5 0.5 0.50 Secretaría de Salud (S 0.5 0.5 0

0.5 Ministry of Health 0.5 0.5 10

0.5 Ministry of State Affai 0.5 0.5 0.5Naypyitaw Development Committee

0.5Ministère de l’Enseignement primaire, de l’ 0.5 0.5

0.5 Federal Ministry of I 0.5 0.5 0.5GOVERNOR OF DHOFAR OFFICE 1

0.5 Health Department 0 0 10 CONADES 0.5 0.5 01 M.E.C. 0 0 1

0.5 Ministerio de Educaci 0.5 0.5 0.50 National Water Resou 0.5 0 00 Ministry of Finance 0.5 0.5 0.5

0.5 Ministry of Natural R 0.5 0.5 0.50.5 SONES 1 0 0.50 Ministry of Agricultu 1 1 0.5

0.5 Ministry of Education 0.5 0.5 0.50 Dept of Health 0.5 0.5 1

0.5 South Sudan Urban W 0.5 0.5 0.50 Ministry of Local Gov 0.5 0.5 0.5

1 Public Enterprise 1 1 0.50 State Unitary Enterpri 1 1 00 Ministry of Social De 0 0.5 0

0.5 Ministry of Social Soli 0.5 0.5 0.50.5 Ministère du développe 0.5 0.5 0.5

Rural- Tonga Water B 0.5 0.5 0.51

0.5 UWASNET 0.5 0.5 0.50.5 State Sanitary and Epi 0.5 0.5 10.50.5 Unidad Reguladora de 1 1 0.50.5

0.5 Ministry of Planning 0.5 0.5 0.5

1 Ministry of Local Gov 0.5 0.5 0.5

Administrações Comu 1 1 1 Ministerio da Educaçã

Ministry of Ecology a 0.5 0.5 0City corporation/Pour 1 1 0.5 Upazila Parishad (Sub-dMinistry of Economy 0.5 0.5 0.5 National Statistical CMinistère de l’enseign 0.5 0.5National Environment Commission 0.5 0 Ministry of FinanceSERVICIO NACIONAL P 1 1 1 INSTITUTO NACIONAL Ministry of Local Gove 0.5 1 0.5 Ministry of InfrastrucMinistério da Saúde / 0.5 0.5 1 Ministério da IntegraMinistère de l’aménage 0.5 0.5 0.5 Ministère de l’industrMinistère en charge de 0.5 0.5 0.5 Ministère en charge dMinistry of Environme 0.5 0.5 0.5 Ministry of Water ReMinistère de l’Éducat 0.5 0.5 0.5 Ministère des transpo

Ministère de l’Aménag 0.5 Ministère des Infrastr

Ministère de l’Economi 0.5 0.5 0.5 Ministère de l’AménagMinistry of Finance 0.5 0.5 0.5CONTRALORIA GENERA 0.5 0.5 0.5 MUNICIPALIDADESMinisterio de la Con 0.5 0.5 0.5 Ministerio de CienciaMinistère d’Etat, Mini 0.5 0.5 0.5 Ministère de la ConstEnseignement primaire 0.5 0.5 0.5 Aménagement du Territ

Municipalidades 0.5 0.5 0 Prestadores comunitarMinistry of National 0.5 0.5 0.5 Ministry of Public Wo

Development Partner 0.5 0.5 0.5 CSOs/NGOsFiji National Universit 0.5 0.5 0.5 Ministry of Strategic Ministere en charge d 0.5 0.5 0.5Ministry of Basic and 0.5 0.5 0.5 NGOsMinistry of Environme 0.5 0.5 0 Non-governmental orgMinistry of Local Go 0.5 1 1 Environmental Health

CTA 1 1 0.5 CNA

1 1 1

Ministry of Finance 0.5 0.5 0.5 Ministry of Economics

«Taza suu», ADFA proj 1 0.5 0.5 Kyrgyz Alliance in wa



WASH.












WASH.

Juntas de Agua y Saneamiento(JAS), grupos de la comunidadorganizada para la prestación delos servicios en el área rural.

Sociedad Civil, garantiza latransparencia de las actuacionesen el sector y para hacer posiblelas auditorías sociales.

Health Education Cent 0 0.5 0.5 Nutrition Centre

Water Affairs 0.5 0.5 0 Ministry of EnvironmeMinistry of Finance 0.5 0.5 0.5 Ministry of Internal AfService 0.5 Ministry of Finance of the Republic of LithuaniaDIORANO WASH 0.5 SAMVA

Ministère du Plan et l 0.5 0.5 0.5 Ministère de l’EducatLe Commissariat chargé 0.5 0.5 0.5 Le Commissariat à la SInstituto Mexicano de 0.5 0.5 0.5Ministry of Education, 0.5 0.5 0.5 Ministry Of Food, Agri

Ministry of Agriculture and forest Ministry of Education

Les Villes/Arrondissements Communaux 0.5 0.5 Les Communes (ruralNational Bureau of Sta 0.5 0.5 0.5 Women AffairsSallalh Wastewater Se 1 MECA

PRONADEL 0.5 0.5 0 PANERSSAN 1 1 0 SEAMMinisterio de Inclusió 0.5 0.5 0.5 Ministerio de la MujerDepartment of Enviro 0.5 0.5 0 Department of EducatNational Bureau of Sta 0.5 0.5 0.5Energy Water and Sani 0.5 0.5 0.5 Rwanda Natural ResouMinistère de la Santé 0.5 0.5 1 Ministère de l’EducatInstitutes of Public He 1 1 1 Serbian EnvironmentaLocal Councils 1 1 1 Guma Valley Water CDept of Education 0.5 0.5 0.5 National TreasuryLOCAL GOVT 0.5 0.5 0.5 Ministry of EnvironmMinistry of Social Serv 0 0.5 0

Food and Veterinary 1 Ministry of AgriculturState Agency for Cons 0.5 0.5 0National Statistical 0 0.5 0NGOs (National & Inte 0.5 0.5 0.5 International agenciesMinistère des Travaux Publics et des Transp 0.5 Ministère des EnseignRural -Ministry of Hea 1 1 1 Rural -Ministry of La

Association of Privat 0.5 0.5 0.5State Water Resource 0.5 0.5 0.5 State Statistics Servic

Intendencias de los re 0.5 0.5 0.5 Intendencias de los re

0.5 Environmental Quality

0.5 0.5 0.5

1 0.5 0.5 Union Parishad 0.50.5 0.5 0 Ministry of Architect 0.5

0.5 0.5 0.5 NGO’s 0.50.5 0.5 0.5 ENTIDAD EJECUTORA 10.5 0.5 0.5 Botswana Bureau of S 0.50.5 0.5 0 Ministério do Desenv 0.50.5 0 0 Ministère de l’action s 0.50.5 0.5 0.5 Ministère des Finance 0.50.5 0.5 0.5 Ministry of Interior 0.50 0.5 0.5 CAMWATER 0.5

0.5 STE 0.5

0.5 0.5 0.5 Ministère de la Constr 0

1 1 0.5 EMPRESA SERVICIOS P 10.5 1 0.5 Ministerio de Indust 0.50.5 1 0.5 Ministère de la Santé 0.50.5 0.5 0.5 FINANCE 0.5

0.5 0.5 0.5 Secretaría Técnica de 0.50.5 0.5 0.5 Ministry of Local Gov 0.5

0.5 0.5 0.5 Private Sectors 0.50.5 0.5 0 Ministry of Maritime 0.5

0.5 0.5 0.5 National Environment Agency0.5 0.5 0.5 Local self l governmen 10 1 1 Metropolitan, Municip 1

1 0.5 0.5 Sector privado 0.5

0.5 0.5 0.5 Secretaría de Educaci 0.5

0.5 0.5 0.5 Eurasian Center of W 0.5

0.5 0.5 0.5 WED MALR of the KR 0












WASH.




0.5 0.5 Mother and Child Centre

0.5 0.5 Various NGOs 0.50.5 0.5 0.5 Environmental Protec 0.5

Ministry of Finance of the Republic of Lithuania0.5 APIPA 0.5

0.5 0.5 0.5 Ministère des Transp 0.50.5 0.5 0.5 Le Ministère des Aff 0.5

0.5 0.5 0.5 Ministry of Mining 0.5

Ministry of Education Ministry of Transport (Only for water supply)

0.5 0.5 0.50.5 0.5 0.5 Federal Ministry of 0.5

Ministry of Education

0.5 0.5 0 ACP 0.50.5 0.5 00.5 0.5 0.5 Ministerio de Cultura 0.50.5 0.5 0.5 National Economic De 0.5

0.5 0.5 0.5 Rwanda Environmenta 0.50.5 0.5 0.5 Ministère de l’Envir 0.50.5 0.5 0 Statistical Office of t 0.51 0.5 0.5 SALWACO- Provincial 1

0.5 0.5 00.5 0.5 0.5 Ministry of Gender, C 0.5

0.5 Municipalities 0.5

0.5 0.5 0.50.5 0.5 0.5 Ministère de l’Action 0.50.5 0.5 0.5 Rural -Tonga Waste Authority

0.5 0.5 0.5 National Academy of S 0.5

0.5 1 0.5 PMB-PIAI- Programa d 0.5

0.5 0.5 0 Ministry of Education 0.5

0.5 0.50.5 0

0.5 0.51 0.5 VICEMINISTERIO DE I 0.5 0.5

0.5 0.50 0 Ministério da Educaçã 0.5 0.5

0.5 0 Ministère de l’Habitat 0 0.50.5 0.50.5 0.50.5 0.5 CDE 0.5 0.5

ESMS 0.5 0.5

0.5 0 Ministère du Tourisme 0.5 0.5

1 1 OTROS OPERADORES 1 10.5 0.50.5 1 Ministère d’Etat, Mi 0.5 0.50.5 0.5 0.5 0.5

0.5 10.5 0.5 Red Cross and Crescent 0.5 0.5

0.5 0.50.5 0.5 Ministry of Fijian Affa 0.5 0.5

0.51 0.51 1 Ministry of Health/G 0 0.5

0.5 0.5 ONG's 0.5 0.5

0.5 0.5 0.5 0.5

0.5 0.5

0.5 0 State agency on geolo 0.5 0.5









WASH.







Media chargé des Relations avec Parlement et Initiation à la Nouvelle CitoyennetéBUDGET

Secretaría de Recursos Naturalesy Ambiente (SERNA)

0.5 Environmental Health 1 1

0.5 0.50.5 0.5

ANDEA 0.5

0.5 0.5 Ministère du Travail e 0.5 0.50.5 0.5 Le Ministère de l’Hab 0.5 0.5

0.5 0.5

Ministry of Transport (Only for water supply) Ministry of Home affairs

0.5 0.5 NEWSAN 0.5 0.51 1

0.5 0.5 Ministerio de Educaci 0 0

0.5 0.5 SUNASS 1 10.5 0.5

0.5 0.5 Rwanda Utility Regula 0.5 0.50.5 0.50.5 0 Chamber of Commerce 0.5 0.50.5 0.5 Non State Actors 0.5 0.5

0.5 0.5 Ministry of Finance, 0.5 0.5

0.5 0.5 Ministère de l’Administ 0.5 0.51

0.5 0.5 National Academy of M 0.5 0.5

0.5 0 Dirección Nac. de Vivi 0.5 0.5

0.5

0.50

0.5 Ministère de l’Enviro 0.5 0.5 0.5

0.5 MAIRIE 0.5 0.5 0.5

0 Ministère de l’Enseignement Primaire, Secon 0.5 0.5

0.5 CAJA COSTARRICENSE DEL SEGURO SOCIAL (CCSS)

0.5 Ministère de l’Enviro 0.5 0.5 0.50.5 Intérieure sécurité Dé 0.5 0.5 0.5

0.5

0.5 Ministry of Women’s, 0.5 0.5 0.5

1 Ministry of Educatio 0.5 1 1

0.5 GAS 0.5 0.5 0.5

0.5 Instituto de Conservac 0.5 0.5 0.5

0 Ministry of Emergency 0.5 0.5 0.5






WASH.










1 National Rural Develo 0.5 0.5

MININT 0.5

0.50.5 Le Ministère de l’Intér 0.5 0.5 0.5

Ministry of National planning & economic development ( as coordinator)

0.5 National Planning Co 0.5 0.5 0.5

1

0

0.5 Rwanda Bureau of Sta 0.5 0.5 0.5

0.50.5 Research and Training 0.5 0.5 0.5

0.5

0.5 0.5

0.5

0.5 Plan Juntos- Presidenc 0.5 0.5 0.5

Comité Interministériel de Pilotage du processus de Gestion Intégrée des Ressources en eau(CIP/GIRE)

Ministère de l’Adminis 0.5 0.5 0.5 Secteur Privé

UP 0.5 0.5 0.5

Ministère de la Recher 0.5 0.5 0.5

INSTITUTO NACIONAL 0.5 0.5 DEFENSORIA DE LOS

ONGs 0.5 0.5 0.5

Ministry of Finance/P 0.5 0.5 0.5

Environmental Protec 0.5 0.5 0

Secretaría de Finanzas 0.5 0.5 0.5 Secretaría de Planific



WASH.












WASH.

National Disaster Ma 0.5 0.5 0.5 Ministry of Information, Culture and Tourism

MINTP 0.5

Comité interministérie 0.5 0.5 Institut National d'Hy

0.5 0.5 0.5 Organisations Non G 0.5

0.5 0.5 0.5 UNIVERSIDADES 0.5

0.5 0.5 0.5












WASH.




Ministry of Information, Culture and Tourism 0.5 Lao Mass Organization (Lao Women Union, Lao Trade Union, Lao

0.5 0.5 0.5

0.5 0.5

0.5 0.5









WASH.







Lao Mass Organization (Lao Women Union, Lao Trade Union, Lao 0.5 Lao Red Cross (PM Off 0.5 0.5






WASH.










0.5

MEVIR ** (8) 0.5 0.5 0.5

Question A9bis

Ministry of Rural Reh 3 4 2 3

Ministry of Health 3 1 4 3Ministry of Health 1 1 4 1

A9bis. Please list ministries/national


WASH.

A9bis. Please indicate this

ministry/national institution's level of

responsibility to govern/regulate in

drinking-water.



responsibility to provide service in drinking-water.



responsibility to monitor/conduct

surveillance in drinking-water.




sanitation.

MOPH 3 1 4 3

Ministry of Energy, 4 1 3 3

MOH Ministry of Heal 3 1 4 3Climate Change Divisi 2 1 4 2

SONEDE utility (Urban 2 4 4 2

MoH 3 1 4 2e.g. MoH 3 1 4 3

4 4 2 2 2

1 2 4 4 41 3 3 2 4



responsibility to provide service in

sanitation.




surveillance in sanitation.




hygiene promotion.




hygiene promotion.




surveillance in hygiene promotion.

1 2 4 4 4

1 2 1 1 1

1 2 4 4 41 4 2 1 2

1 1 2 1 1

1 2 4 4 41 2 4 4 4

Ministry of Urban De 2 4 2 2

Ministry of Energy 3 4 4 3Water Authority of Jo 4 4 3 4



WASH.




drinking-water.











sanitation.

MOEW 4 4 4 4

Ministry of Health 3 1 4 3

PAEW Public Authority 4 4 4 1Housing and Urban De 3 2 4 3

Ministry of Agricultu 4 4 3 2

PWA 4 2 4 4Ministry of Water an 4 1 4 4

4 3 1 1

4 44 3 1 1 1




sanitation.








hygiene promotion.




hygiene promotion.





4 4 1 1 1

1 2 4 4 4

1 1 4 4 42 2 2 2 1

1 1 2 1 1

2 3 2 1 11 4 1 2 2

Ministry of Public Hea 1 1 4 1

Miyahuna Water Compa 1 4 2 1



WASH.




drinking-water.











sanitation.

MOE 1 1 2 3

Ministry of Interior 3 1 2 4

MRMWR Ministry of mu 2 2 3 4Local Government De 3 3 3 3

Ministry of Agricultur 2 1 1 3

MOLG 3 4 3 3Ministry of Health (MoH) 1 1 1

1 4 4 4 4

4 2 1 1 1




sanitation.








hygiene promotion.




hygiene promotion.





1 3 2 2 2

1 3 1 2 1

4 4 4 4 43 4 2 2 2

4 4 2 1 1

4 2 1 1 11 1 4 3 4

Ministry of Education 1 4 2 1

Yarmouk Water Compan 1 4 2 1



WASH.




drinking-water.











sanitation.

MOIM 1 1 4 1

National Office of Ele 2 4 3 2

Haya waste water company 1Health Department 1 2 2 1

Ministry of Finances 3 1 1 3

EQA 3 1 3 3National Water Resources Authority (NWRA 1 1 2

4 2 1 3 3

4 2 1 1 1




sanitation.








hygiene promotion.




hygiene promotion.





3 4 2 2 4

4 3 1 2 1

1 1 1 1 12 2 4 3 4

1 1 3 1 1

1 3 1 1 11 1 1 1 1

NGOs 1 2 1 1




WASH.




drinking-water.











sanitation.

MOSA 1 1 1 1

Public companies ( Ré 1 4 3 1

GOVERNER OF DHOFAR 2 4 3 1Education Departmen 2 3 4 2

Ministry of rural dev 3 1 1 3

PSI 3 1 1 3National Water and Sa 2 3 2 2

2 2 1 2 2

1 1 2 2 2




sanitation.








hygiene promotion.




hygiene promotion.





1 1 2 2 2

4 3 1 2 1

1 1 1 1 13 4 2 3 3

1 1 3 1 1

1 3 1 1 13 2 1 1 1




WASH.




drinking-water.











sanitation.

MOF 3 1 1 3

Sallalh Wastewater Se 1 1 1 1

MOPAD 3 1 3 3Local Water and Sanita 1 4 2 1

1 1 2 2 2




sanitation.








hygiene promotion.




hygiene promotion.





1 1 1 1 1

4 4 1 1 1

1 1 2 1 14 2 1 1 1

Ministry of Environme 1 1 2 1



WASH.




drinking-water.











sanitation.

WE 1 4 4 1

Ministry of Environme 3 1 1 4

UNRWA (inside the re 3 2 4 1General Authority for 2 2 2 2

1 4 1 1 1




sanitation.








hygiene promotion.




hygiene promotion.





4 4 1 1 1

1 1 1 1 1

4 4 1 4 42 2 1 1 1

Department of standa 3 1 1 3



WASH.




drinking-water.











sanitation.

CDR 1 3 3 1


MOEHE 3 4 4 3Ministry of Education 1 1 1 1

1 1 1 1 1




sanitation.








hygiene promotion.




hygiene promotion.





3 3 1 1 1

1 1 3 3 3

4 4 4 4 41 1 1 2 1

Question A10

1 1 1 1 10.501 1 1 1 11 1 1 1 11 1 1 1 1

0.50.51 1 1 1 10

0.51 1 1 1 11 1 1 1 11 1 1 1 11 1 1 1 1

0.5 1 1 1 11 1 1 1 11 11 1 0 1 11 1 1 1 1

0.5 0 0 0 00.5 1 1 0 11 1 1 1 1

0.51 1 1 1 11 1 1 01 1 0 0 01 1 1 1 11 1 1 1 11 1 1 1 11 1 1 1 11 1 1 0 01 1 1 0 01 1 0 1 01 1 1 1 1

0.5 1 1 1 01 0 0 1 11 1 0 11 1 1 1 11 1 1 0 01 1 1 1 11 1 0 1 11 1 1 1 11 1 1 1 11 1 1 1 11 1 1 1 1

A10. Does a formal mechanism exist to coordinate the work

of different organisations with responsibilities in

WASH?

A10a. If a mechanism exists,

does the coordination

process include all ministries and government agencies that

directly or indirectly influence sesrvice

delivery?

A10b. If a mechanism exists,

does the coordinations

process include non-government

stakeholders?

A10c. If a mechanism exists,

does the coordination proces

apply evidence-based decision-

making, including consideration of

agreed indicators?

A10d. If a mechanism exists,

does the coordination

process base its work on an agreed sectoral framework

or national plan?

1 1 1 10.51 1 1 1 11 1 1 1 11 1 1 1 11 1 1 1 101 1 1 1 11 1 1 0 01 1 1 1 11 1 0 1 11 1 1 1 1

0.5 1 1 11 1 1 1 11 1 1 1 11 1 1 0 11 1 1 1 11 1 1 1 11 1 1 1 01 1 1 1 1

0.501 1 1 1 11 1 1 1 11 1 1 1 1

0.5 1 1 1 11 1 1 1 11 1 1 1 11 1 1 1 11 1 1 1 11 1 1 1 11 1 1 1 11 1 1 1 11 1 1 1 11 1 1 1 11 1 1 1 0

0.5 0 1 0 11 1 1 1 101 1 1 1 11 1 1 1 11 1 1 1 1

0.51 1 1 1 11 1 0 1 11 1 1 1 101 1 1 1 1

Question A11

1 Through monthly coor 11 9 813 6 6

As required when maki 12 12 121 National Water Supply 97 91 Interministerial commi 1 0 0

Pour le moment, c’est 207 7 72 1 1

1 LAS INSTITUCIONES 8 8 8There is NO formal me 0 3 0Em relação à coordenação das ações entre os diversos agentes envolvidos, cabe ressaltar a especificidade do desenho institucional do setor no país. Os serviços de água e saneamento no Brasil são descentralizados e de competência de cada Município, que pode prestar tais ser

1 Deux fois par an. 25 16 251 - Selon les document 31 • MRD is a lead mini 19 4 151 Il est prévu de se réu 5 12 41 CSEA/ Comité Sectorie 82 82 821 Une fois par mois en s 35 35

La SISS se relaciona con los organismos antes señalados con base en los procedimientos, plazos y responsabilidades establecidos en el marco normativo vigente (respectivas leyes y reglamentos). La Subdirección de Agua Potable Rural, del Ministerio de Obras Publicas establece coordinac1 PERMANENTE1 12 12 120 This is currently an informal system1 La coordinación entre 1 0 11 Semestral según comisiones de la Asamblea Nacional. Reunión de coordinación, MINSAP e INRH cada mes. Ve

> 151 En RDC, il existe un o 100 2 50

0 A la fecha, el proceso está siendo implementado por ANDA, STP, MARN, MINSAL y FISDL1 • Once a year • Meet 0 0 01 We have different bodi 6 3 21 On top of the previou 30 210 WASH coalition meets Quarterly includes MoH, WSD, WHO, UNICEF, SPC and NGOs.0 19 2 21 The coordination mech 501 • Monthly water sector working group meeting for leadership of development partners, civil society organisations (CSOs) and government. • Quarterly national technical working group on sanitation meeting • Mechanisms for effective co-ordination with health and education sectors 00 À Nacional, formalmen 10-15 10-151 2-3 FOIS PAR AN1 Como instancias de coo 151 National Drinking Water and Sanitation Council (NDWSC) has been formed in 2011 for effective convergence with related ministries like Human Resource Development, Health , Women and child development, Panchayati raj, Rural Development etc. chaired by the Minister for better outcomes. Annually1 They meet for 2 months in one’s time. 1 50 At the time of preparing the annual budget and at the beginning of the ministerial development plans and during the monitoring of development plans coordination is made among different organ1 Several country compacts are negotiated and signed between the government and development partners (UN, USAID, GIZ,..) . to improve aid effectiveness and deliver aid according to priorities in the national strategy. Under Prime Minister Office, there are several committees, in1 Annually, as required1 Quarterly , through t 50 40 801 In the frame of Nation 20 5 5

A10e. If a mechanism exists, is

the coordination process

documented?

A10f. If formal mechanism exists,

how often does this body meet to

formally interact?

A11a. Please indicate the number

of NGOs implementing WASH

projects in sanitation.

A11a. Please indicate the number

of NGOs participating in

central government-led sector

coordination framework in

sanitation.

A11a.Please indicate the number of NGOs

actively coordinating work

with local authorities in

support of government-defined

priorities in sanitation.

1 The WASH Technical Working Group has established and met monthly. Formal mechanism still in developing process and required the lead agency to act: the existing coordination was applied as ad-hoc basis; meaning during the cases of disaster management meeting, WASH in s4 0 0

1 Quarterly 6 6 61 The WASH sector in Li 18 58 181 There is no schedule for regular meetings, since it can be held according to the needs.1 Pour c. Oui quand on 10 8

1 Le comité de pilotage du Programme Sectoriel Eau et Assainissement (PROSEA) est créé par l’arrêté inter0 Le conseil national de 7 41 El mecanismo de coordinación es propiciado por: Programas Federalizados, que de acuerdo a las reglas de operación de cada uno, debe considerar labores de coordinación entre los gobiernos federal, estatales y municipales, además de vinculación con la ciudadanía. Esta coordi11 - Provincial water committees meet annually. - For sanitation, there is a national sanitation committee involving institutions mentioned in A9. This committee meets 5-6 times a year.1 There are three platfo 24 33 241 Committee for provisi 201 Regularly 500 10 5001 - La Commission Natio 45 451 • Body responsible fo 261 3 31 ONCE/3 months If ne 0 0 01 After the 18th Constit 22 8 141 El Comité Interinstit 1 1

7 7 71 1. Interagency Commi 5 5 51 By Joint Order of Min 12 1 71 Water and Sanitation 10 10 101 La Revue Annuelle du PEPAM a lieu une fois par an. Elle fait le bilan annuel du secteur WASH et dégager des 1 In accordance with th 23 23 231 Quarterly, but this n 60 40 400 Role confusion still exists among the various roleplayers which has led, in some instances, to a fragmented service delivery approach. The Dept of Water Affairs is busy establishing a Programme Management Unit to oversee and coordinate South Africa’s water sector. The Dept of1 A number of mechanis 76 301 • Monthly the WATSAN 9 9 91 49 49 491 According defined dyn 31 Interagency Coordinating Council, which includes all the concerned ministries and departments, meets two times a year. Organization's network of partners on sustainable water supply and sanitation in Tajikistan meets quarterly (WWW.TAJWSS.TJ)0 2 21 Formally done every 27 27 270 See supporting docum 18 8 81 National Water Supply 3

A National Water Council was created in 2010 per a Decree No. 407 . This council has in charge the elaboratio1 Water and Environmen 250 160 1601 Meeting of the Intera 12 12 121 National Steering Co 45 45

4 81 National Water Adviso 8 6 61 17 11 151 Regular meeting are c 26 20 20

8 8 81 At least once a month 13 40 40

A National Steering Committee for rural water supply and sanitation has been established. Vice Prime Minister is chairman and members are from Ministry of Agriculture and Rural Development, Ministry of Health, Ministry of Education and Training, Ministry of Planning and Investment, Ministry of Finance, Ministry of Natural Resources and Environment, Ministry of Defence, Ministry of Information and Communication, Women’s Union, Youth’s Union. There is no NGOs participated in this Steering Committee. The SC meetings are organized every 3 months. In order to get participation of non-government stakeholders, Vietnam has a Rural Water Supply and Sanitation Partnership (RWSSP), leading by Ministry of Agriculture and Rural Development. The RWSSP is first and foremost a partnership among RWSS sector stakeholders. Its membership comprises the government of Vietnam and 25 signatory organizations, including donors, multilateral institutions, and NGOs. The institutional structure of the RWSSP consists of the Partnership Steering Committee (PSC), the Coordination Unit(CU) and Technical Working Groups established on an as need basis. A Sanitation Working Group has been founded and members meet every 3 months.

0 11 9 8 013 13 6 6 13

12 12 12 12 1297 7

0 1 0 0 0207 7

1 1 0 0 08 8

3 1 1 1Em relação à coordenação das ações entre os diversos agentes envolvidos, cabe ressaltar a especificidade do desenho institucional do setor no país. Os serviços de água e saneamento no Brasil são descentralizados e de competência de cada Município, que pode prestar tais ser

25 25 16 25 259

23 6 54 12 12 12 7

82 82 82 82 8222 22 22

La SISS se relaciona con los organismos antes señalados con base en los procedimientos, plazos y responsabilidades establecidos en el marco normativo vigente (respectivas leyes y reglamentos). La Subdirección de Agua Potable Rural, del Ministerio de Obras Publicas establece coordinac

12 12 12

0 4 0Semestral según comisiones de la Asamblea Nacional. Reunión de coordinación, MINSAP e INRH cada mes. Ve 5 5 5

50 100 10 50 50

A la fecha, el proceso está siendo implementado por ANDA, STP, MARN, MINSAL y FISDL0 0 0 0 00 7 3 2 00 100 100 42

2 0 0 0 08

• Monthly water sector working group meeting for leadership of development partners, civil society organisations (CSOs) and government. • Quarterly national technical working group on sanitation meeting • Mechanisms for effective co-ordination with health and education sectors

10-15 10-15

15National Drinking Water and Sanitation Council (NDWSC) has been formed in 2011 for effective convergence with related ministries like Human Resource Development, Health , Women and child development, Panchayati raj, Rural Development etc. chaired by the Minister for better outcomes. Annually

13 1 5 13At the time of preparing the annual budget and at the beginning of the ministerial development plans and during the monitoring of development plans coordination is made among different organSeveral country compacts are negotiated and signed between the government and development partners (UN, USAID, GIZ,..) . to improve aid effectiveness and deliver aid according to priorities in the national strategy. Under Prime Minister Office, there are several committees, in

20 50 20 10 100 633 5 5 390

A11a.Please indicate the number of NGOs reporting results of monitoring back to

government institutions in

sanitation.

A11b. Please indicate the number

of NGOs implementing WASH projects in drinking-

water.





drinking-water.


of NGOs actively coordinating work


support of government-defined

priorities in drinking-water.

A11b. Please indicate the number of NGOs reporting

results of monitoring back to


drinking-water.

The WASH Technical Working Group has established and met monthly. Formal mechanism still in developing process and required the lead agency to act: the existing coordination was applied as ad-hoc basis; meaning during the cases of disaster management meeting, WASH in s0 4 0 0 26 5 5 5 5

18 18 58 18 18

2 1

Le comité de pilotage du Programme Sectoriel Eau et Assainissement (PROSEA) est créé par l’arrêté inter 20 6 204 4 4

El mecanismo de coordinación es propiciado por: Programas Federalizados, que de acuerdo a las reglas de operación de cada uno, debe considerar labores de coordinación entre los gobiernos federal, estatales y municipales, además de vinculación con la ciudadanía. Esta coordi

- Provincial water committees meet annually. - For sanitation, there is a national sanitation committee involving institutions mentioned in A9. This committee meets 5-6 times a year.10 24 33 24 10

20 20100 500 10 500 10045 45 45 4561 261 3 3 610 0 0 0 07 22 8 14 7

2 1

7 7 70 10 10 10 0

35 1 3510 10 10 10 10

La Revue Annuelle du PEPAM a lieu une fois par an. Elle fait le bilan annuel du secteur WASH et dégager des 5 5 5 523 23 23 23 2320 60 12 60

Role confusion still exists among the various roleplayers which has led, in some instances, to a fragmented service delivery approach. The Dept of Water Affairs is busy establishing a Programme Management Unit to oversee and coordinate South Africa’s water sector. The Dept of51 76 30 51 519 9 9 9 9

49 49 49 49 49

Interagency Coordinating Council, which includes all the concerned ministries and departments, meets two times a year. Organization's network of partners on sustainable water supply and sanitation in Tajikistan meets quarterly (WWW.TAJWSS.TJ)

9 27 27 27 98 18 8 8 7

3A National Water Council was created in 2010 per a Decree No. 407 . This council has in charge the elaboratio 4

108 250 160 160 10812 12 12 12 12

45 458

6 8 6 6 615 17 8 15 1515 26 20 20 158 8 8 8 8

40 10 40 40 40

Question A12

11 9 8 0 013 6 6 13 1

113 13 13 13 197 9 11 0 0 0 0

11 1 0 1 17 7 10 1 1 0 1

Em relação à coordenação das ações entre os diversos agentes envolvidos, cabe ressaltar a especificidade do desenho institucional do setor no país. Os serviços de água e saneamento no Brasil são descentralizados e de competência de cada Município, que pode prestar tais ser 125 16 25 25 13 18 1

12 12 12 7 182 0

35 1La SISS se relaciona con los organismos antes señalados con base en los procedimientos, plazos y responsabilidades establecidos en el marco normativo vigente (respectivas leyes y reglamentos). La Subdirección de Agua Potable Rural, del Ministerio de Obras Publicas establece coordinac 0

112 12 12

10

3 3 3 1> 15 2 4 150 10 50 50 1

00 0 0 0 03 3 2 0 1

30 21 0 01

7 0 0 0 011

• Monthly water sector working group meeting for leadership of development partners, civil society organisations (CSOs) and government. • Quarterly national technical working group on sanitation meeting • Mechanisms for effective co-ordination with health and education sectors 11

10-15 10-151

15 1National Drinking Water and Sanitation Council (NDWSC) has been formed in 2011 for effective convergence with related ministries like Human Resource Development, Health , Women and child development, Panchayati raj, Rural Development etc. chaired by the Minister for better outcomes. Annually

1 5 13 110 10 0

Several country compacts are negotiated and signed between the government and development partners (UN, USAID, GIZ,..) . to improve aid effectiveness and deliver aid according to priorities in the national strategy. Under Prime Minister Office, there are several committees, in 11

50 40 80 20 10

A11c. Please indicate the number

of NGOs implementing WASH projects in hygiene.





hygiene.


of NGOs actively coordinating work


support of government-defined priorities in hygiene.

A11c. Please indicate the number of NGOs reporting

results of monitoring back to


hygiene.

A12a. Are there clearly defined

procedures in law or policy for

participation by service users and communities in

planning programs in urban sanitation?

The WASH Technical Working Group has established and met monthly. Formal mechanism still in developing process and required the lead agency to act: the existing coordination was applied as ad-hoc basis; meaning during the cases of disaster management meeting, WASH in s 1250 250 250 250 1

3 3 3 3 118 58 18 18 1

110 8 1

011 6 11 10 0 0 0

El mecanismo de coordinación es propiciado por: Programas Federalizados, que de acuerdo a las reglas de operación de cada uno, debe considerar labores de coordinación entre los gobiernos federal, estatales y municipales, además de vinculación con la ciudadanía. Esta coordi 111

24 33 24 10 110 0

500 10 500 100 145 45 45 1

261 3 3 61 10 0 0 0 1

22 8 14 7 13 0 1 1 1

17 7 7 7 15 5 5 0 13 1 3 3 0

10 10 10 10 12 1

23 23 23 23 141 41 38 1

Role confusion still exists among the various roleplayers which has led, in some instances, to a fragmented service delivery approach. The Dept of Water Affairs is busy establishing a Programme Management Unit to oversee and coordinate South Africa’s water sector. The Dept of 076 30 51 19 9 9 9 1

49 49 49 49 13 1

Interagency Coordinating Council, which includes all the concerned ministries and departments, meets two times a year. Organization's network of partners on sustainable water supply and sanitation in Tajikistan meets quarterly (WWW.TAJWSS.TJ) 11

27 27 27 9 11

3 11

250 160 160 108 11 1 1 1 1

45 45 11

8 6 6 6 014 10 14 14 0

18 8 8 8 0

14 40 40 40 1

1 0.2 1 1 11 0.5 1 1 11 0.2 0.2 1 11 0.5 0.5 1 11 0.2 1 1 10 0.5 0.5 0 01 0.5 0.5 1 11 0.5 1 1 11 0.5 1 1 11 0.2 0.2 1 11 0.5 0.5 1 11 0.2 0.5 1 11 0.5 0.5 1 11 0.5 0.5 1 11 0.5 1 0 10 1 10 0.2 1 1

0 11 0.5 0.2 1 1

1 0.5 0.5 0 00 0.2 0.2 1 11 0.5 0.5 1 11 0.5 0.5 1 11 0.2 0.2 1

1 0.5 1 11 0.5 1 1 11 0.5 0.5 1 11 0.5 1 1 11 1 1 1 10 0.2 0.2 0 01 1 1 1 10 0.5 1 01 0.2 1 1 11 0.5 0.5 1 1

1 0.5 0.2 1 11 0.2 0.2 1 11 0.51 0.2 1 1 10 0 01 0.2 0.2 1 11 1 1 1 11 0.5 0.5 1 10 0.2 0.2 1 1

A12b. Are there clearly defined



planning programs in rural sanitation?

A12a. To what extent do service

users participate in urban sanitation?

A12b. To what extent do service

users participate in rural sanitation?

A12c. Are there clearly defined



planning programs in urban drinking-

water?

A12d. Are there clearly defined



planning programs in rural drinking-

water?

1 0.5 0.5 1 11 0.5 0.5 1 11 1 1 1 11 0.2 0.5 1 11 0.5 0.5 1 11 0.2 1 0 10 0 01 0.2 0.2 1 10 0 01 0.5 0.5 1 11 0.5 0.2 1 11 0.5 0.2 1 11 0.5 0.5 1 10 1 1 0 01 0.5 0.5 1 11 1 1 1 11 0.5 0.5 1 11 0.5 0.5 1 11 0.2 0.5 1 11 0.2 0.5 1 11 0.5 0.2 1 11 0.5 0.5 1 11 0.5 0.5 1 10 0.5 0.5 0 01 1 1 1 11 0.5 0.5 1 11 0.5 0.2 1 11 0.5 1 1 10 0.2 0.5 0 01 0.2 0.5 1 11 0.5 1 0 11 0.5 1 1 11 1 11 0.5 0.2 1 11 0.5 0.5 1 11 0.2 0.2 1 11 0.2 0.2 1 1

0.5 0.5 10 0.5 0.5 1 11 0.5 0.5 1 11 0.2 0.2 1 11 1 1 1 11 0.2 0.2 1 10 1 1 0 01 0.2 0.2 1 11 0.5 0.5 1 11 0.2 0.2 1 11 0.5 0.5 1 1

Question A13

0.5 0.5 1 1 0.20.2 1 1 1 0.50.2 0.2 0 10.5 0.5 1 0.5 10.2 1 1 0.2 0.50.5 0.5 0 0.5 11 0.5 1 0.5 0.2

0.5 1 1 0.5 10.5 1 1 0.5 10.2 0.2 1 0.2 00.5 0.5 1 1 10.5 0.5 1 0.5 10.5 0.5 1 0.5 00.2 0.2 1 0.5 00.2 0.5 1 0.5 00.5 0.5 1 0.2 0.20.2 0.2 1 0.2 0

0.5 10.5 0.2 1 0.2 1

11 0.5 1

0.2 0.2 1 1 10.5 0.5 1 1 10.5 0.5 0 0.5 10.2 0.2 1 0.5 0

0.2 1 1 0.5 10.5 0.5 1 0.5 00.5 0.5 1 0.5 10.5 0.5 1 0.5 0.51 1 1 1 1

0.2 0.2 0 0.2 00.5 1 1 0.5 10.5 0 10.5 1 1 0.5 0.50.5 0.5 1 0.2 0.2

0.5 0.2 1 0.2 00.2 1 1 0.2 0.2

1 0.51 1 1 1 0.5

0 10.2 0.2 0 0.2 11 1 1 1 0.2

0.5 0.5 1 0.5 10.5 0.5 1 0.2 1

A12c. To what extent do service

users participate in urban drinking-

water?

A12d. To what extent do service

users participate in rural drinking-

water?

A12e. Are there clearly defined



planning programs in hygiene

promotion?

A12e. To what extent do service

users participate in hygiene promotion?

A13a. Do members of the public served

by formal service providers have an

effective complaint mechanism for

urban sanitation?

0.5 1 0.2 0.20.2 0.2 0 0.21 1 1 0.2 1

0.2 0.2 0.20.5 0.5 1 0.5 1

0.5 1 0.2 00 1

0.5 0.5 1 0.2 10 0

0.5 0.5 1 0.5 0.50.5 0.5 1 0.2 0.50.5 0.5 0 0.5 10.5 0.5 1 0.5 0.21 0.5 1 1 1

0.5 0.5 1 0.5 0.21 1 1 1 0

0.5 0.5 1 0.5 10.5 0.5 1 0.5 10.2 1 1 0.2 00.2 0.5 0 0.2 0.20.5 0.5 1 0.5 10.5 0.5 1 0.5 11 0.5 0 0.5 0.5

0.5 0.5 1 0.5 11 1 1 1 1

0.5 0.5 1 0.5 10.5 0.2 1 0.5 10.5 1 1 0.5 0.50.2 0.5 0 0.5 0.50.2 0.5 1 0.2 0.2

1 1 1 11 1 1 0.2 0.2

1 10.5 0.2 1 10.5 0.5 1 0.5 10.2 0.5 0 0.2 00.2 0.2 1 0.2 10.5 0.5 1 0.5 10.5 0.5 0 0.2 11 0.5 1 0.5 1

0.2 0.2 1 0.2 10.5 0.5 1 0.5 0.20.2 0.2 1 11 1 0 1 1

0.5 0.5 0 0.2 0.20.5 0.5 0 0.2 0.50.2 0.5 0 0.20.5 1 1 0.5 0.5

0.2 0.2 0.2 MRRD has its representative offices called Provincial Rural Rehabilitation Departments (PRRDs) in each province. People through the community based mechanism called Community Development Council (CDC) present their complains to the provincial directorate.0.5 0.2 No Meio Urbano são utilizadas as Administrações Municipais e Comunais, assim como à Comunicação Social (Rádio e Televisão) pública e privada para se fazerem as reclamações. No Meio Rural são utilizadas as Administrações Municipais e Comunais.0 1 0 La factura de la empresa proveedora de los servicios en el área metropolitana de Buenos Aires (provee servicios de provisión de agua potable a 9, 2 millones de habitantes y de desagües cloacales aproximadamente a 7 millones de habitantes) presenta en su factura un recuadro destacado de aprox. 5 cm2 (8% del total de la superficie de la misma) con un número telefónico de cobro revertido (0800) disponible para atención técnica durante las 24 horas.1 1 1 Established a telephone hotline 955 for the adoption and rapid response of complaints from the public; been established electronic communication with the public www.az. Issued bulletins of "Azersu", information is transmitted by the mass media (TV, radio). Complaints from the public, depending on the response times are divided into categories in terms from immediate to 1 month.

0.2 0.5 0.2 1. In rural areas the complaints are received at service provider’s office in person. The personnel of the service provider inspect the point of complaint and do remedial measure. 2. In urban areas the service providers also receive the complaint in person or over telephone and take remedial measures.1 1 1 All the questions connected with citizens is regulated by the Law of the Republic of Belarus «On Appeals of Citizens and Legal Entities» from July 18, 2011 № 300-z. http://president.gov.by/press11545.html_ Treatment - individual or collective statement, suggestion, complaint, as set out in written, electronic or oral form. Citizens of Belarus have the right to appeal to the organization by submitting a written, electronic or oral applications (personal reception) and individual entrepreneurs by making comments and proposals in the book of comments and suggestions. Written requests should be responded not later than fifteen days, and cases requiring additional investigation and checking - not later than in one month, unless otherwise specified by legislative acts. The most frequent calls in the WASH sector are complaints on the quality of water due to high natural content of iron, as well as complaints about the construction of local treatment facilities.

0.2 0.5 0.2 Boîtes de suggestion, centre d’appel téléphonique, courriers, Enquête de satisfaction de la clientèle, Association des Consommateurs d’Eau Potable, Emissions interactives au niveau des radios,0.2 1 0.5 For urban: Complaint hotline put in place for water and sanitation For rural : Informal complaints to water user groups and local authorities0 1 0 EN EL AREA URBANA, LAS EPSAS CUENTAN CON OFICINAS DE ATENCION AL CONSUMIDOR, DONDE SE PROCESA LOS RECLAMOS QUE DEBERAN SER ATENDIDOS POR LA EPSA. EL SISTEMA DE ATENCION A CLIENTES ES REGULADO POR LA AUTORIDAD DE FISCALIZACION Y CONTROL SOCIAL DE AGUA POTABLE Y SANEAMIENTO AAPS. LOS RECLAMOS SON REALIZADOS POR VIA TELEFONICA O DE MANERA ESCRITA. CADA RECLAMO TIENE SU NUMERO DE REGISTRO PARA CONTROL. ANUALMENTE LA EPSA PRESENTA UN REPORTE Y LOS INDICADORES DE ATENCION AL CLIENTE A LA AAPS. EN EL AREA RURAL, NO EXISTE SISTEMAS DE ATENCION AL CLIENTE INSTITUIDO EN LAS EMPRESAS OPERADORES DEL SERVICIO.0 0 0 There are no formal mechanisms in place for handling complaints. However, the following practices are in place yet not very effective: . For urban water supply and sanitation toll free lines exist, though not effective. . Customer satisfaction survey conducted every 5 years by the National Strategy office. . Open door policy available especially in high offices such as Office of the President, Permanent Secretary etc1 1 1 Não existe no país um órgão nacional para regulação e fiscalização dos serviços de água e esgotamento sanitário, em função do desenho institucional do setor, determinado pela Constituição Federal, e regulamentado pela Lei de Saneamento Básico (Lei no 11.445/2007). A regulação e a fiscalização cabem aos entes subnacionais municipais (5565 municipalidades) e está em processo de implantação. Em função disto, não há um mecanismo e de queixas nacional. Contudo, a maioria dos prestadores dos serviços nos governos subnacionais disponibiliza canais para recebimento de reclamações dos usuários sobre falta ou precariedade dos serviços, por via telefônica, internet e presencial. Da mesma forma, nos municípios em que atua alguma agência reguladora, esta possui ouvidoria para atender às reclamações dos usuários. Nos municípios maiores geralmente existe um órgão público de defesa dos consumidores (PROCON), para defesa de direitos do consumidor, em geral, que atua como instância de reclamação e de solução de conflitos não resolvidos diretamente com os prestadores. Há no país uma Associação Brasileira de Agências de Regulação (ABAR), que congrega os reguladores de diferentes serviços e que dispõe de uma Câmara Técnica de Saneamento Básico, que vem atuando no sentido de implantar algum mecanismo de coordenação entre os reguladores de água e esgotamento sanitário, no que couber. No âmbito da Justiça, o Ministério Público, agência independente, tem competência e atribuições de defesa de direitos Sociais.1 1 1 Pour le milieu urbain, il y a les centres d’appel, les boites à idées dans les agences, l’accueil clientèle dans les agences et les enquêtes de satisfaction des bénéficiaires. Pour le milieu rural, il y a la possibilité pour les bénéficiaires d’interpeler l’administration à travers les structures déconcentrées (Direction régionale en charge de l’eau et l’assainissement) par le biais des représentants communaux.0 0 0 Ces mécanismes n’existent pas.0 0.2 0 1. The members grumble and make complaints in the public meetings. 2. In case of urban water supply, water bills provides contact numbers for customers to feedback for the service providing. However, there is no customer committee to received and solving user’s complaint at all level, it happens only ad-hoc .0 1 0 Centre d’appel téléphonique / « Numéro Vert » Associations des Consommateurs d’Eau Existence d’un délai de traitement des requêtes Enquêtes de satisfaction auprès de la clientèle

0.2 0.2 0 Service de réclamation au niveau de la SODECA (Société de distribution d’eau en Centrafrique). Il existe un numéro vert.0 0 0 emandes d'accès à l’assainissement à titre de droit humain est recevable dans les tribunaux du pays (cf. Djamal Abdel Nassir Chérif [email protected] document présenté pour la rencontre de haut niveau en 2012) . Le numéro vert est en train d’être mis en place1 1 1 Sector Urbano: Todas las Empresas concesionarias de Agua potable y Saneamiento deben disponer de mecanismos para reclamos, e informar a la Superintendencia de Servicios Sanitarios periódicamente las estadísticas respectivas. Además, la Superintendencia dispone de mecanismos de atención de reclamos de la ciudadanía. Sector Rural: Los usuarios de Comités de Agua Potable Rural pueden acceder a las Direcciones Regionales de Obras Hidráulica o a través de Oficinas de Información y Reclamos, OIRS, dispuestas por el Estado. La administración de los sistemas de agua potable rural es efectuada por las propias comunidades, por lo que la atención se refiere a nuevos sistemas o nuevos usuarios que pueden ser beneficiaros de inversión del Programa de Agua Potable Rural.1 1 1 A través de las empresas de servicios públicos, pues estas tienen la obligación de informar a los usuarios de cómo presentarlas y aun de presentar recursos establecidos en la ley. También la Superintendencia realiza divulgación a través de herramientas como la página Web y capacitación a vocales de control de servicios públicos. La SSPD desarrolla la estrategia de Fortalecimiento en la Promoción de la Participación Ciudadana y el Control Social en desarrollo de los deberes legales contenidos en la Ley 142 de 1994, y en virtud de ella, realiza capacitaciones dirigidas a los vocales de control, autoridades locales, municipales y departamentales, a fin de sensibilizarlos sobre sus responsabilidades en la promoción del control social, defensa de los derechos de los usuarios de servicios públicos y deberes de los mismos, con miras a buscar una solución concertada a las problemáticas regionales en la prestación de los servicios públicos. Adicional a esto mediante un trabajo de asesoramiento y capacitaciones a los usuarios de servicios públicos se promueve la conformación de Comités de Desarrollo y Control Social y se capacita sobre el proceso de reclamación ante las empresas prestadoras y la Superservicios. A su vez, la entidad realiza varios eventos de Presencia Institucional tales como Ferias de Servicios Públicos y Superservicios a la Universidad; con el fin de acercar la entidad a la comunidad y dar a conocer el procedimiento adecuado que deben realizar para realizar una reclamación ante las empresas prestadoras, los medios de contacto que tienen disponibles para comunicarse con la entidad y puedan tener un asesoramiento constante por parte de la Superservicios.1 1 0.51 1 1 Complaints recorded but not centrally1 1 1 Los ministerios de Salud y Ambiente en sus contralorías de servicios y auditorías atienden reclamos por faltas al cumplimiento de leyes. -En el AyA y en la ESPH los reclamos se atienden por medio de la Contraloría de Servicios y en su centro de llamadas por medio de una línea 800 -En las ASADAS es posible plantear reclamos en las asambleas generales o ante el fiscal de la Junta Directiva. Y en general las personas pueden presentar sus inconformidades directamente ante: Sala Constitucional; Defensoría de los Habitantes; y la ARESEP1 1 1 Son varios. Existen oficinas comerciales locales de las empresas de abastecimiento y saneamiento para quejas y reclamaciones por incumplimiento de contratos, las que se verifican y se da respuesta en plazos de 1-7 días. De no estar satisfechos, los usuarios pueden reclamar a la Empresa y a los Gobiernos locales. Los delegados de Gobierno local renden cuenta de su gestión a los electores , recogen y tramitan quejas y planteamientos manifestados y da seguimiento con los prestatarios de los servicios púnicos.de agua y saneamiento.1 1 1 Eau potable • Enquête de satisfaction auprès de la clientèle (HU) • Existence d’un service d’enregistrement des plaintes à l’ONEP (Office National de l’Eau Potable) • Existence d’un centre d’appel téléphonique : 175 Assainissement : • La SODECI reçoit les requêtes qu’elle doit exécuter en 48h. • Après réception des listes de travaux exécutés, l’ONAD vérifie par des appels. • En milieu rural, existence de mécanisme pour saisir l’autorité villageoise (chefferie) et l’autorité administrative (Sous-préfecture) Hygiène : • En Santé et Hygiène, il existe un numéro de téléphone : 143 qui reçoit toutes les plaintes des usagers des services de Santé.0 0.2 0.2 - Centre d’appel téléphonique en milieu urbain (gratuit) ; - Enquête du niveau de satisfaction de la population. En RDC, il existe beaucoup de chaines audiovisuelles (télévision et radio) qui sensibilisent ou par lesquelles la masse passe pour s’exprimer ou encore chaque personne se plaint de sa manière.

0.2 1 0.2 Mecanismos de la Defensoría del Consumidor, Sistema de quejas y reclamos de ANDA, Centro de Defensa del Consumidor. El centro de atención ciudadana de ANDA tiene como ámbito de acción la prestación de una atención expresa a través del número telefónico único 915. Por medio de esta tecnología se le brindará una solución oportuna mediante un sistema único de registro electrónico que le permite dar seguimiento a sus trámites, denuncias y consultas; un sistema modelo de transparencia para dar confianza a la ciudadanía de una gestión de servicios confiable, precisa, veraz, eficiente y eficaz. www.anda.gob.sv0 0 0 All Complaints are directed to local administration through formal communication by concerned individuals or communities and these are referred to water Resource Department through written communications where corrective measures are taken1 1 1 Local authorities have regulations that describe how the drinking water and sewage services are managed. The companies who offer services have information and emergency tel. numbers, that the users can get contact and complain about the functioning and quality of the service.

0.2 1 0.5 The hotline complaint mechanism is very important for immediate reactions. However, there is no established hotline compliant mechanism for all urban areas for drinking water, there is hotline complaint mechanism for Addis Ababa which is free of charge. However, there are local FM radios whereby the public raises the issues of complaints to the Water supply and sewerage service providers in other towns. In some cases the service provider responsible personnel responds accordingly for live questions. Regarding to sanitation, there is no effective complaint mechanism such as hotline in the urban centers. However, as it is indicated for drinking water supply , there is also live radio programs entertaining the sanitation service issues. But in the rural setups, the Health Extension Workers (HEWs) are working house to house in each kebele so that the households will tell the sanitation service complaints physically to the HEWs. In addition, the Health Development Army (HDA), one to five networks, will also visit networked houses and inform to HEWs for soliciting solutions. This approach will also apply for urban settings in regard to sanitation since there is urban health extension programme.1 1 1 Complaint procedures in place, Help line 24/7, log books kept urban water logs audited by regulator – WAF and WSD. Ministry of Health also keeps complaint log & Investigation. Open door policy by Government.0 1 0 La SEEG dispose d’un centre appel téléphonique ouvert à tout le public pour les plaintes. Le délai de traitement est de 24 heures ARSEE0 1 1 For urban water supply and sanitation NAWEC has toll free numbers and radio phone-in programmes for sensitisation and registering complaints. For the rural areas complaints are lodged directly with the Dept. of W/Resources and DWR advises them about the course of action since maintenance has been transferred to local communities. In other cases complaints are lodged directly with the private company with which the community has a maintenance contract.

0.5 1 0.5 Established a telephone hotline for the adoption and rapid response of complaints from the public. Information is transmitted by the mass media (TV, radio). Complaints from the public, depending on the response times are divided into categories in terms from immediate to 20 day. Example of effective complaint mechanism in Tbilisi Waterworks and Sewerage: existence of complaint hotline, target response times, customer satisfaction with responses (call center).0.5 1 1 • The Ghana Water Company Limited (GWCL) has a complaints desk within its structure to receive and deal with complaints. • There are toll free numbers for the public to make such complaints. • Also available is a short-code for sending text messages of complaints. • Offices of the District Water and Sanitation Teams (DWST) are also a point of call if there is a problem. • At the community level, WASH Management Committees are in place to deal with complaints.0 1 0.5 Eau en milieu urbain : Centre d’appel (Numéro vert) ; Réception et Enregistrement des plaintes à l’accueil ; Délai de traitement (moins de 72 heures) Eau en milieu rural Réclamation déposée auprès des bases régionales ou base de suivi des points d’eau du SNAPE ou Assainissement en milieu urbain : Plaintes déposée au niveau de la Direction de l’Assainissement succédée d’une mission conjointe DNACV et Direction communale de l’Environnement qui va constater les faits et faire rétablir le tord. La brigade de salubrité (au niveau communal) ou la brigade verte (au niveau du ministère de l’environnement) peuvent être éventuellement mis à contribution.

0 0 00.2 0.5 0.5 En relación a la atención al cliente, de acuerdo a la Política Nacional del Sector de Agua Potable y Saneamiento (Pág. 34), “El prestador actuará con diligencia y eficiencia para resolver necesidades de atención y de mantenimiento correctivo solicitadas por los usuarios y mantendrá informados a sus usuarios sobre las condiciones extraordinarias que requieran ser del conocimiento de ellos.” Existe como ejemplo, el reglamento de solicitudes y reclamos del ERSAPS. Así también existen instancias para reclamos en las Unidades de supervisión y control local de las municipales que velan por función reguladora. Existe la oportunidad de hacer reclamos en forma digital, por ejemplo en las páginas de internet de: Aguas de Puerto Cortés y las municipalidades de Siguatepeque y Comayagua Por ejemplo SANAA, tiene la oficina de atención al cliente y vía teléfono (Tegucigalpa, sede central). Los principales prestadores urbanos tienen sus oficinas de atención al cliente, entre las doce principales están: Comayagua, Siguatepeque, Danli, El Paraiso, Choloma, Villanueva, La Lima, Pimienta, San Manuel, Choluteca, La Ceiba y El Progreso. En el caso de las juntas de agua urbanas tienen también oficinas de atención.0.5 1 Online centralised public grievance redressal and monitoring system is in place.0.5 1 1 Some programs in sanitation and hygiene have a different complaint mechanism. For instance, in PAMSIMAS and SANIMAS complaint mechanism through facilitator / facility management group (KPS), respectively. Another example is from a technical point field (PDAM) several complaints through telephone hotline, then through the PU complaints forwarded for immediate follow-up to the technical section.1 1 1 - Availability of 24-hour hotline No. 122 to report the urban and rural water and wastewater emergencies, where by a complaint is processed at the earliest possible time. -The 1490 hotline for complaints on health issues including water and wastewater, which are answered within 24 hours in flooding, 48 hours during emergencies and 72 hours under normal conditions

0.5 1 0.5 There is a Complaint Hotline for water and sanitation service at Water Authority and Public Utilities. Public utilities have to report on their target response time and customer satisfactions.0.5 0.2 0.5 On government, ministry and department blogs, processing times from 3 to 30 days0.2 1 0.5 The Water Services Regulatory Board has a complaint hotline and Water Action Groups. The Ministry in charge of Water affairs conducts annual customer satisfaction surveys and has to report as a statutory requirement on the number of complaints it has received and how they were addressed. For sanitation, this is still a challenge. There are no formal complaint mechanisms in the rural areas, but in the urban are, some of the systems work in the municipalities.1 1 1 Consideration of complaints and applications of the citizens on water supply and sanitation are governed by the Laws of the « Concerning the Protection of Consumers' Rights » (2007); «About drinking water» (1999); «About local authority» (2011), «About the order of citizens’ complaints and application s consideration» (2007), technical regulations «About drinking water safety». Non-compliance with the terms of the contract with the water supplier according to the quality and quantity of water, and sewage grant right to the subscriber for application to the service provider. Maximum term of consideration and response is not more than 30 days. Public agences consider the applications provided by the Law of the Kyrgyz Republic “About order of citizens’ applications consideration”. In writing of the Law of the KR from 26.02.2008 №16, 15.07.2009 №214, 03.05.2011 №17.

A13b. Do members of the public served


effective complaint mechanism for rural

sanitation?

A13c. Do members of the public served


effective complaint mechanism for urban drinking-water supply?

A13d. Do members of the public served


effective complaint mechanism for rural

drinking-water supply?

A13e. Please provide an example

of an effective complaint

mechanism (e.g. existence of

complaint hotline, target response times, customer satisfaction with responses, etc.)

0.2 0.2 0.2 Complaint to high level and/or development partners during the monitoring and evaluation and by ad hoc visits to rural and hard to reach areas ( for Rural sanitation and Rural drinking-water supply). By the way, they could complaint to the officer in charge by submission the complaint letter to government office and other concerned who could intervene to help them. They might complaint by line but the effectiveness need to be considered and waiting for the coming action plan by government office to come to check and design on how to repair and rehabilitate.0.2 0.2 0.2 After the incident a hotline is provided - target response time is provided directly – customer is satisfied.1 1 1 As part of the preparation for the regulation of the urban water sub-sector, LEWA has prepared the Urban Water Quality of Service and Supply Standards document and Section 3.6 of this document provides guidelines for handling customer complaints and has set standards and targets which are to be achieved by the service provider. For its part the service provider has a toll-free number where complaints are communicated and registered. In rural settings, consumers use a variety of mechanism to report service quality. These include: the local leadership, local government institutions, the media, politicians and advocacy NGOs.0 0.2 0 Not available in Liberia at the time of data collection. These are captured within a USAID study on the Institutional strengthening for the Liberia Urban Water Utility.1 1 1 The State Consumer Rights Protection Authority, by means of advance out-of-court settlements of disputes, examines consumer complains about the application of the unfair provisions of drinking water sale and purchase and waste water treatment contracts as well as about water consumption records, water supply emergencies, water supply emergencies, water supply cutoff or limitation, water bills. Complaints by consumers may be sent by mail or taken to the State Consumer Rights Protection Authority based in 25 Vilnius St, Vilnius, or by email [email protected] Enquires may also be made by telephone +370 5 2672751. A sample of a consumer‘s request is placed in the website www.vvtat.lt under „Activities“. The State Food and Veterinary Service seeking to safeguard consumer interests and protect their rights analyses consumer complaints concerning the safety and quality of drinking water. The complaints can be provided: on the free phone line 8 800 404 03, 24 hours a day; by e-mails [email protected]; [email protected], by completing a special online notification form on the web site http://www.vmvt.lt on the page “Praneškite mums” or by mail to the address Siesikų str. 19, LT 07170 Vilnius. At territorial State Food and Veterinary Services notifications (complaints) are received by phone, e-mail, mail or by coming to the territorial State Food and Veterinary Service. Contacts of the territorial Services are published on the web site http://www.vmvt.lt, on page “Kontaktai”.0 0.5 0 1-3 jours pour réponse. Centre d’appel téléphonique pour les plaintes. TV/radio informations. Rurale, communauté fontainier Commune Gestionnaire.

0.21 0.5 0 -Mairies, antennes, services locaux, niveaux régional et au national et au ministère -Il existe un service contentieux à la SOMAGEP, des lignes téléphoniques vertes et des boites à suggestion.0 0 0 L’usager peut porter plainte des infractions dans le domaine WASH qu’il subit devant l’administration et même devant les tribunaux

0.2 0.5 0.2 Se tienen los siguientes mecanismos de consulta y rendición de cuentas en los gobiernos: **Gobierno Federal. A través de la Conagua es posible solicitar, con base a los establecido en la Ley Federal de Transparencia y de Acceso a la Información Pública, información referente a cualquier tema de agua; **Gobiernos estatales. Al igual que en el gobierno federal, en este nivel es posible solicitar información respecto al agua a los gobiernos estatales, con base en las respectivas leyes estatales de transparencia y rendición de cuentas;**Gobiernos municipales. En algunos municipios urbanos y rurales, tienen líneas telefónicas para atención al público. En cuanto a reclamaciones y atención de las mismas, cada organismo operador tiene mecanismos de seguimiento a las reclamaciones. Con respecto al tema de calidad del agua potable, la COFEPRIS cuenta con una página de Internet y teléfonos para denunciar y mecanismos de atención.0.2 0.5 0.2 Complaint hotline of Government-1111 Complaint hotline of Chief of Governor’s office-1200 Target response times- 3 workdays0.2 1 0.5 - Satisfaction Surveys - telephone call center - Office-commercial services operators - Claims and complaints-written and sent to the authorities concerned - Parliament-Questions0.2 0.2 0.2 • Meetings of the Rural Water Committees • Green line for phone call of the main Water Supply Operator • Compliant book and designated desks for customer care of the Water Supply Operators • Creation in 1999 of the Regulation Council of Water Supply and Sanitation (CRA)0.5 1 0.5 Able to complain to Township DDA, Township Medical Officers, Township Administrators for urban and rural areas People in city and big urban to NDC, YCDC,MCDC0 1 0.2 Hot lines available in urban context, complaint register, generally within 3 days (depending on nature of complaints), Satisfactory0 1 1 - La Commission Nationale de l’Eau et de l’Assainissement qui se réunit statutairement 2 fois par an.

0.2 1 1 1. Hotlines are provided 2. Complaint boxes are available in the different offices. Complaint Mechanisms exist but usage is low due to apathy1 1 1 -Customer satisfaction - Hotline -Call Centre - Customer Survey

0.2 0.2 1 Most of the rural water supply schemes operated & maintained by community based organizations have developed their complaint redressal system0 0.5 0 Se cuenta con la línea gratuita 311 para hacer reclamos por problemas de agua potable y saneamiento en el área urbana. En la ASEP existen mecanismos de reclamación que puede hacerse personalmente, por medio de la línea gratuita 800-3333 y el correo electrónico: [email protected]. En el IDAAN en su página web institucional existe un buzón de sugerencias y se indica el mecanismo de reclamación a través del la línea 311.1 1 1 ESSAP – Línea directa 162 ERSSAN y MOPC – Reclamos vía notas En ERSSAN se encuentra la Unidad de Atención al Público, en donde los usuarios pueden acercar sus inquietudes en cuanto a la calidad del servicio. Se instala un expediente de la denuncia para luego dar seguimiento con las instrucciones dadas por la máxima autoridad del Ente y para dar una respuesta a los afectados. Cada prestador debe tener un centro de atención al público, conforme al Marco Regulatorio del ERSSAN SENASA recibe los reclamos de las juntas de saneamiento0 1 0 La SUNASS tiene cinco mecanismos para canalizar los reclamos y falta de información a los usuarios: 1) El proveedor (EPS) recibe y resuelve los reclamos de los usuarios en primera instancia 2)El Tribunal Administrativo de Solución de Reclamos (TRASS): es responsable de resolver en Segunda Instancia Administrativa (recursos de apelación) el reclamo de los usuarios presentados ante las EPS, de acuerdo a la Resolución de Consejo Directivo N° 066-2006-SUNASS-CD, con su modificatoria Res. N° 088-2007-SUNASS-CD. 3) La Gerencia de Supervisión y Fiscalización (GSF): atiende denuncias de problemas comerciales y operacionales de carácter general que no han sido atendidas de manera oportuna y efectiva. 4) El FonoSunass: es la Central Telefónica exclusiva para orientación de los usuarios que requieran información sobre cómo reclamar, sus derechos y deberes. A través del FonoSunass (línea gratuita para provincias), se pueden realizar consultas sobre cómo reclamar sobre consumo elevado, facturación excesiva, facturación indebida, falta de servicio, entre otros. 5) Oficinas Desconcentradas: para la atención personalizada, la SUNASS está expandiendo sus centros de atención en el país, contando a la fecha con 12 Oficinas Desconcentradas (ODS) para atención a los usuarios.

0.2 1 0.5 Big water utilities have customer service departments or units handling complaints (e.g. http://www.davao-water.gov.ph/web/custserv/1 1 1 According to the Law nr.190/1994 on complaints established a general procedure on addressing complaints and response times. Some Water Companies (ex. Apa Canal Chisinau)are conducting periodical surveys on customer’s satisfaction1 1 1 Suggestions boxes, hotline, call center, consumer directorate department, customer care services

1 1 Centres d’appel téléphonique pour les réclamations concernant l’assainissement et l’eau potable en milieu urbain (SDE et ONAS) En milieu rural, saisie des autorités locales et des associations des usagers de forage ou des comités de gestion des forages pour ce qui concerne l’eau potable. Pour ce qui concerne l’assainissement en milieu rural, c’est sans objet, car l’assainissement y est de type individuel.0.2 1 0.5 Example of effective complaint mechanism in Belgrade Waterworks and Sewerage: existence of complaint hotline, target response times, customer satisfaction with responses (call center)0.5 0.5 0.5 All Area Offices in the Head Office have phone numbers through which complaints can be made. Target response time for Complaints for Service Providers in Urban drinking water Supply is 48 hrs.0.2 0.5 0.2 The establishment of a Consumer Service to which complaints can be reported is a legal requirement, set by regulations in terms of the WS Act. Unfortunately this is not always a guarantee that one will be established. In many municipalities customer relations management remains problematic and is ineffective, despite the existence of Consumer Services. The best example in South Africa is the Drakenstein WSA with a phone-in hotline and an audited response time of 40 minutes.0.5 0.2 0.5 Complaints received through the coordination mechanism from the representatives, FM Radio debates, and summons by the legislative assemblies0 1 1 • Government Information Centre Hotline – 1919 • NWSDB complains/ leakage report Hotline – 1939 • Customer charter system is available in the NWSDB • There are mechanisms to solve any issues in Grass root levels in NWSDB. • Disaster Management Centre Hotline – 117 • Complain Unit for Local Government Hotline – 011 23284280 0.5 0.2 Hot call in urban Complain box and records in rural0 1 1 On the web page of the Public Utility for Drinking Water Supply in Skopje there is a free hotline functioning 24/7.

0.5 1 1 A special hotline is established in the cities for complaints, and the complaints are registered by traffic controller and depending on the nature of the complaints, the response time varies from 2 to 5 days. The report is provided to the chief of the organization on each case of the removal of complaints and customer satisfaction. In case of receipt of a written complaint, the inspection is conducted in the regulatory bodies. Information on the measures taken and their results is reported0.5 0.5 0.50 0 0 Service provider provide complaint number for water (No 3311-397)

0.2 1 0.2 Par rapport à l’AEPA en milieu rural, la déconcentration des services (directions régionale, affectation des agents forment dans les préfectures qui assistent les comités points d’eau dans la gestion ) ; la mise en place d’un réseau d’entretien/maintenance dans les localités ( Agents Forment/mécanicien pompe – Fournisseurs de pièces de rechanges/Vendeurs de pièces de rechanges des pompes – Artisan réparateurs- responsable villageois/comité eau) permettent l’enregistrement et le traitement des plaintes. En milieu urbain, La société Togolaise des Eaux a mis en place sur le plan national un appel téléphonique dit « numéro vert » sans coût qui se charge recueillir les plaintes de population ; en dehors de cet appel téléphonique il existe dans chaque centre d’exploitation une section clientèle chargé de réception des plaintes. On note aussi des boites à suggestions dans les services Dans le sous secteur hygiène et assainissement : plaintes directes au niveau des services1 1 1 Rural Areas- Complaints are to the Village Water Committee, if the committee can not handle, they will report to the Public health Inspectors and they will work to it as soon as possible Urban Areas- Hotline, counter for complains handled by customer service staff, which they will respon to a complaint within 8 hours.

1 1 Among the mechanisms for receiving complaints: -Green Numbers -Office of claims inside ONAS and SONEDE -Office of relationship with citizens inside the Ministries who did the analysis and annual reporting (number of claims, processing time, etc. ..). - The interactive web sites for ONAS and SONEDE. -Satisfaction Survey Customer (SONEDE). -The Ministry of Health. For drinking water systems in remote rural areas managed by the Water Users Associations. Receipt of complaints is done through: -Regional Offices of the Ministry of Agriculture -The Ministry of Health -The delegations -Governorates -The office of relationship with citizens (Ministry of Agriculture)0 1 0.5 National Water and Sewerage Corporation, the government parastatal in-charge of Operation and Maintenance of the largest 33 urban towns in Uganda has a complaints hotline of 0800100977 that works 24/7, its target response time is less than 3 hours and has recently carried out a customer satisfaction survey to determine the customer satisfaction index and know how to improve customer service. U Report by UNICEF The use of mobile phones to report breakdowns (Mobile for Water Initiative). Social accountability (using citizens’ report cards and community score cards have been used in a few places. Ministry of Finance has a budget monitoring unit which also goes to the field to check on the utilisation of funds.1 1 1 • The presence of a hot line for complaints, • deadlines reaction to complaints, • customer satisfaction, • the answers received, • the treatment in housing, • treatment of complaints to courts etc. Examples of effective complaints mechanism-of complaints on the issue of drinking water quality and sanitation in rural areas Local authorities of territorial communities of the seven villages of the Boryspil district of Kyiv region appealed to the Ministry of health of Ukraine, Chief state sanitary doctor Ministry of health of Ukraine and a number of scientific-research institutes of NAS of Ukraine on the issue of the negative environmental consequences due to the upcoming discharges of insufficiently treated municipal wastewater, Borispol in boggy forest coast Kanev reservoir and deterioration in this regard, the quality of drinking water in каптажах and wells. Complaint-appeal was considered by a number of scientific and research institutes of NAS of Ukraine (Institute of botany named. N.G. Kholodny, National Botanic garden named after. M.M. Grishko, the research Institute of forestry and agroforestry them. G.M. Vysotsky). In conclusion, these organizations were noted inadmissibility of the designed construction owing to the incomplete accounting of all the conditions and requirements of the environmental legislation. It was recommended to carry out a detailed environmental expertise of the territory in accordance with applicable law and international obligations of Ukraine in the sphere of health and environment. An Institute of colloid chemistry and chemistry of water named after A.V. Dumanskogo of the National academy of sciences of Ukraine took upon itself the obligation of monitoring the quality of drinking water. On the basis of the received conclusions of the Kyiv regional state administration has decided to conduct the mandatory state ecological expertise and public discussion of its results before the start of construction.

0.2 0.2 0.2 Complaint and complements suggestion boxes, complaint hotline, complaint desk1 1 El prestador OSE cuenta con una línea telefónica gratuita las 24 horas para la atención de reclamos de todos los servicios del país y centros de servicios distribuidos a lo largo del país para atención personalizada y posibilidad de efectuar reclamo por la web ( http://www.ose.com.uy/c_servicios_en_linea.html). La Intendencia de Montevideo cuenta con una línea telefónica para la atención de reclamos con un horario extendido en días hábiles y sábado y posibilidad de efectuar reclamos a través de la web. http://www.montevideo.gub.uy/tramites/formularios/buzon_ciudadan. También existe en Montevideo un Defensor del Vecino que recepciona, entre otros, reclamos de saneamiento. A su vez, el organismo regulador URSEA recibe reclamos en segunda instancia, es decir si luego de que el usuario le efectuara el mismo al prestador y este no respondiera en 15 días hábiles o la respuesta del prestador no le satisface, podría presentar un reclamo frente a la URSEA. La Unidad Reguladora cuenta con una línea telefónica para estos casos así como la posibilidad de presentar reclamos a través de la web (en ciertos casos de reclamos de calidad del agua potable, desbordes de agua residual, etc. podría efectuarse el reclamo en segunda instancia, pero sin necesidad de esperar los 15 días hábiles).

1 1 10 0.2 0.2 If people in the community are unsatisfied with the quality of served drinking water, they will collect signatures of community members then submit an official letter attached with signatory list and supporting evidences to the local government and involved bodies to request remedial measures. The local government then will be leading actor to request involved bodies, including water supplier, to fix with this problems then report the results to local government and inform to community by an official letter on how the problems are resolved? What measures have been taken? What can be or cannot be done? What is the situation of existing drinking water? Further actions for ensuring quality of water.

0.5 0.5 0.5 Jerusalem Water Undertaking (water service provider) 24 hour hotline West Bank Water Department Response to complaints within short time to water complains or water cut off or maintenance. Most of the Service providers communicate through social media and actions are taken0.2 0.2 0.2 Customer complaints and maintenance system using hotline, timing, and monitoring system for complaints. It is partially applied for about 20% of the capital population and parts of the city of Ibb, AL-Hodaidah, Aden, . However, there is a big room for improvement.0 0.5 0.5 Complaints call centre with the City of Bulawayo

MRRD has its representative offices called Provincial Rural Rehabilitation Departments (PRRDs) in each province. People through the community based mechanism called Community Development Council (CDC) present their complains to the provincial directorate.No Meio Urbano são utilizadas as Administrações Municipais e Comunais, assim como à Comunicação Social (Rádio e Televisão) pública e privada para se fazerem as reclamações. No Meio Rural são utilizadas as Administrações Municipais e Comunais.La factura de la empresa proveedora de los servicios en el área metropolitana de Buenos Aires (provee servicios de provisión de agua potable a 9, 2 millones de habitantes y de desagües cloacales aproximadamente a 7 millones de habitantes) presenta en su factura un recuadro destacado de aprox. 5 cm2 (8% del total de la superficie de la misma) con un número telefónico de cobro revertido (0800) disponible para atención técnica durante las 24 horas.Established a telephone hotline 955 for the adoption and rapid response of complaints from the public; been established electronic communication with the public www.az. Issued bulletins of "Azersu", information is transmitted by the mass media (TV, radio). Complaints from the public, depending on the response times are divided into categories in terms from immediate to 1 month.1. In rural areas the complaints are received at service provider’s office in person. The personnel of the service provider inspect the point of complaint and do remedial measure. 2. In urban areas the service providers also receive the complaint in person or over telephone and take remedial measures.All the questions connected with citizens is regulated by the Law of the Republic of Belarus «On Appeals of Citizens and Legal Entities» from July 18, 2011 № 300-z. http://president.gov.by/press11545.html_ Treatment - individual or collective statement, suggestion, complaint, as set out in written, electronic or oral form. Citizens of Belarus have the right to appeal to the organization by submitting a written, electronic or oral applications (personal reception) and individual entrepreneurs by making comments and proposals in the book of comments and suggestions. Written requests should be responded not later than fifteen days, and cases requiring additional investigation and checking - not later than in one month, unless otherwise specified by legislative acts. The most frequent calls in the WASH sector are complaints on the quality of water due to high natural content of iron, as well as complaints about the construction of local treatment facilities.Boîtes de suggestion, centre d’appel téléphonique, courriers, Enquête de satisfaction de la clientèle, Association des Consommateurs d’Eau Potable, Emissions interactives au niveau des radios,For urban: Complaint hotline put in place for water and sanitation For rural : Informal complaints to water user groups and local authoritiesEN EL AREA URBANA, LAS EPSAS CUENTAN CON OFICINAS DE ATENCION AL CONSUMIDOR, DONDE SE PROCESA LOS RECLAMOS QUE DEBERAN SER ATENDIDOS POR LA EPSA. EL SISTEMA DE ATENCION A CLIENTES ES REGULADO POR LA AUTORIDAD DE FISCALIZACION Y CONTROL SOCIAL DE AGUA POTABLE Y SANEAMIENTO AAPS. LOS RECLAMOS SON REALIZADOS POR VIA TELEFONICA O DE MANERA ESCRITA. CADA RECLAMO TIENE SU NUMERO DE REGISTRO PARA CONTROL. ANUALMENTE LA EPSA PRESENTA UN REPORTE Y LOS INDICADORES DE ATENCION AL CLIENTE A LA AAPS. EN EL AREA RURAL, NO EXISTE SISTEMAS DE ATENCION AL CLIENTE INSTITUIDO EN LAS EMPRESAS OPERADORES DEL SERVICIO.There are no formal mechanisms in place for handling complaints. However, the following practices are in place yet not very effective: . For urban water supply and sanitation toll free lines exist, though not effective. . Customer satisfaction survey conducted every 5 years by the National Strategy office. . Open door policy available especially in high offices such as Office of the President, Permanent Secretary etcNão existe no país um órgão nacional para regulação e fiscalização dos serviços de água e esgotamento sanitário, em função do desenho institucional do setor, determinado pela Constituição Federal, e regulamentado pela Lei de Saneamento Básico (Lei no 11.445/2007). A regulação e a fiscalização cabem aos entes subnacionais municipais (5565 municipalidades) e está em processo de implantação. Em função disto, não há um mecanismo e de queixas nacional. Contudo, a maioria dos prestadores dos serviços nos governos subnacionais disponibiliza canais para recebimento de reclamações dos usuários sobre falta ou precariedade dos serviços, por via telefônica, internet e presencial. Da mesma forma, nos municípios em que atua alguma agência reguladora, esta possui ouvidoria para atender às reclamações dos usuários. Nos municípios maiores geralmente existe um órgão público de defesa dos consumidores (PROCON), para defesa de direitos do consumidor, em geral, que atua como instância de reclamação e de solução de conflitos não resolvidos diretamente com os prestadores. Há no país uma Associação Brasileira de Agências de Regulação (ABAR), que congrega os reguladores de diferentes serviços e que dispõe de uma Câmara Técnica de Saneamento Básico, que vem atuando no sentido de implantar algum mecanismo de coordenação entre os reguladores de água e esgotamento sanitário, no que couber. No âmbito da Justiça, o Ministério Público, agência independente, tem competência e atribuições de defesa de direitos Sociais.Pour le milieu urbain, il y a les centres d’appel, les boites à idées dans les agences, l’accueil clientèle dans les agences et les enquêtes de satisfaction des bénéficiaires. Pour le milieu rural, il y a la possibilité pour les bénéficiaires d’interpeler l’administration à travers les structures déconcentrées (Direction régionale en charge de l’eau et l’assainissement) par le biais des représentants communaux.

1. The members grumble and make complaints in the public meetings. 2. In case of urban water supply, water bills provides contact numbers for customers to feedback for the service providing. However, there is no customer committee to received and solving user’s complaint at all level, it happens only ad-hoc .Centre d’appel téléphonique / « Numéro Vert » Associations des Consommateurs d’Eau Existence d’un délai de traitement des requêtes Enquêtes de satisfaction auprès de la clientèleService de réclamation au niveau de la SODECA (Société de distribution d’eau en Centrafrique). Il existe un numéro vert.emandes d'accès à l’assainissement à titre de droit humain est recevable dans les tribunaux du pays (cf. Djamal Abdel Nassir Chérif [email protected] document présenté pour la rencontre de haut niveau en 2012) . Le numéro vert est en train d’être mis en placeSector Urbano: Todas las Empresas concesionarias de Agua potable y Saneamiento deben disponer de mecanismos para reclamos, e informar a la Superintendencia de Servicios Sanitarios periódicamente las estadísticas respectivas. Además, la Superintendencia dispone de mecanismos de atención de reclamos de la ciudadanía. Sector Rural: Los usuarios de Comités de Agua Potable Rural pueden acceder a las Direcciones Regionales de Obras Hidráulica o a través de Oficinas de Información y Reclamos, OIRS, dispuestas por el Estado. La administración de los sistemas de agua potable rural es efectuada por las propias comunidades, por lo que la atención se refiere a nuevos sistemas o nuevos usuarios que pueden ser beneficiaros de inversión del Programa de Agua Potable Rural.A través de las empresas de servicios públicos, pues estas tienen la obligación de informar a los usuarios de cómo presentarlas y aun de presentar recursos establecidos en la ley. También la Superintendencia realiza divulgación a través de herramientas como la página Web y capacitación a vocales de control de servicios públicos. La SSPD desarrolla la estrategia de Fortalecimiento en la Promoción de la Participación Ciudadana y el Control Social en desarrollo de los deberes legales contenidos en la Ley 142 de 1994, y en virtud de ella, realiza capacitaciones dirigidas a los vocales de control, autoridades locales, municipales y departamentales, a fin de sensibilizarlos sobre sus responsabilidades en la promoción del control social, defensa de los derechos de los usuarios de servicios públicos y deberes de los mismos, con miras a buscar una solución concertada a las problemáticas regionales en la prestación de los servicios públicos. Adicional a esto mediante un trabajo de asesoramiento y capacitaciones a los usuarios de servicios públicos se promueve la conformación de Comités de Desarrollo y Control Social y se capacita sobre el proceso de reclamación ante las empresas prestadoras y la Superservicios. A su vez, la entidad realiza varios eventos de Presencia Institucional tales como Ferias de Servicios Públicos y Superservicios a la Universidad; con el fin de acercar la entidad a la comunidad y dar a conocer el procedimiento adecuado que deben realizar para realizar una reclamación ante las empresas prestadoras, los medios de contacto que tienen disponibles para comunicarse con la entidad y puedan tener un asesoramiento constante por parte de la Superservicios.

Los ministerios de Salud y Ambiente en sus contralorías de servicios y auditorías atienden reclamos por faltas al cumplimiento de leyes. -En el AyA y en la ESPH los reclamos se atienden por medio de la Contraloría de Servicios y en su centro de llamadas por medio de una línea 800 -En las ASADAS es posible plantear reclamos en las asambleas generales o ante el fiscal de la Junta Directiva. Y en general las personas pueden presentar sus inconformidades directamente ante: Sala Constitucional; Defensoría de los Habitantes; y la ARESEPSon varios. Existen oficinas comerciales locales de las empresas de abastecimiento y saneamiento para quejas y reclamaciones por incumplimiento de contratos, las que se verifican y se da respuesta en plazos de 1-7 días. De no estar satisfechos, los usuarios pueden reclamar a la Empresa y a los Gobiernos locales. Los delegados de Gobierno local renden cuenta de su gestión a los electores , recogen y tramitan quejas y planteamientos manifestados y da seguimiento con los prestatarios de los servicios púnicos.de agua y saneamiento.Eau potable • Enquête de satisfaction auprès de la clientèle (HU) • Existence d’un service d’enregistrement des plaintes à l’ONEP (Office National de l’Eau Potable) • Existence d’un centre d’appel téléphonique : 175 Assainissement : • La SODECI reçoit les requêtes qu’elle doit exécuter en 48h. • Après réception des listes de travaux exécutés, l’ONAD vérifie par des appels. • En milieu rural, existence de mécanisme pour saisir l’autorité villageoise (chefferie) et l’autorité administrative (Sous-préfecture) Hygiène : • En Santé et Hygiène, il existe un numéro de téléphone : 143 qui reçoit toutes les plaintes des usagers des services de Santé. - Centre d’appel téléphonique en milieu urbain (gratuit) ; - Enquête du niveau de satisfaction de la population. En RDC, il existe beaucoup de chaines audiovisuelles (télévision et radio) qui sensibilisent ou par lesquelles la masse passe pour s’exprimer ou encore chaque personne se plaint de sa manière.

Mecanismos de la Defensoría del Consumidor, Sistema de quejas y reclamos de ANDA, Centro de Defensa del Consumidor. El centro de atención ciudadana de ANDA tiene como ámbito de acción la prestación de una atención expresa a través del número telefónico único 915. Por medio de esta tecnología se le brindará una solución oportuna mediante un sistema único de registro electrónico que le permite dar seguimiento a sus trámites, denuncias y consultas; un sistema modelo de transparencia para dar confianza a la ciudadanía de una gestión de servicios confiable, precisa, veraz, eficiente y eficaz. www.anda.gob.svAll Complaints are directed to local administration through formal communication by concerned individuals or communities and these are referred to water Resource Department through written communications where corrective measures are takenLocal authorities have regulations that describe how the drinking water and sewage services are managed. The companies who offer services have information and emergency tel. numbers, that the users can get contact and complain about the functioning and quality of the service.The hotline complaint mechanism is very important for immediate reactions. However, there is no established hotline compliant mechanism for all urban areas for drinking water, there is hotline complaint mechanism for Addis Ababa which is free of charge. However, there are local FM radios whereby the public raises the issues of complaints to the Water supply and sewerage service providers in other towns. In some cases the service provider responsible personnel responds accordingly for live questions. Regarding to sanitation, there is no effective complaint mechanism such as hotline in the urban centers. However, as it is indicated for drinking water supply , there is also live radio programs entertaining the sanitation service issues. But in the rural setups, the Health Extension Workers (HEWs) are working house to house in each kebele so that the households will tell the sanitation service complaints physically to the HEWs. In addition, the Health Development Army (HDA), one to five networks, will also visit networked houses and inform to HEWs for soliciting solutions. This approach will also apply for urban settings in regard to sanitation since there is urban health extension programme.Complaint procedures in place, Help line 24/7, log books kept urban water logs audited by regulator – WAF and WSD. Ministry of Health also keeps complaint log & Investigation. Open door policy by Government.La SEEG dispose d’un centre appel téléphonique ouvert à tout le public pour les plaintes. Le délai de traitement est de 24 heures ARSEEFor urban water supply and sanitation NAWEC has toll free numbers and radio phone-in programmes for sensitisation and registering complaints. For the rural areas complaints are lodged directly with the Dept. of W/Resources and DWR advises them about the course of action since maintenance has been transferred to local communities. In other cases complaints are lodged directly with the private company with which the community has a maintenance contract.Established a telephone hotline for the adoption and rapid response of complaints from the public. Information is transmitted by the mass media (TV, radio). Complaints from the public, depending on the response times are divided into categories in terms from immediate to 20 day. Example of effective complaint mechanism in Tbilisi Waterworks and Sewerage: existence of complaint hotline, target response times, customer satisfaction with responses (call center).• The Ghana Water Company Limited (GWCL) has a complaints desk within its structure to receive and deal with complaints. • There are toll free numbers for the public to make such complaints. • Also available is a short-code for sending text messages of complaints. • Offices of the District Water and Sanitation Teams (DWST) are also a point of call if there is a problem. • At the community level, WASH Management Committees are in place to deal with complaints.Eau en milieu urbain : Centre d’appel (Numéro vert) ; Réception et Enregistrement des plaintes à l’accueil ; Délai de traitement (moins de 72 heures) Eau en milieu rural Réclamation déposée auprès des bases régionales ou base de suivi des points d’eau du SNAPE ou Assainissement en milieu urbain : Plaintes déposée au niveau de la Direction de l’Assainissement succédée d’une mission conjointe DNACV et Direction communale de l’Environnement qui va constater les faits et faire rétablir le tord. La brigade de salubrité (au niveau communal) ou la brigade verte (au niveau du ministère de l’environnement) peuvent être éventuellement mis à contribution.

En relación a la atención al cliente, de acuerdo a la Política Nacional del Sector de Agua Potable y Saneamiento (Pág. 34), “El prestador actuará con diligencia y eficiencia para resolver necesidades de atención y de mantenimiento correctivo solicitadas por los usuarios y mantendrá informados a sus usuarios sobre las condiciones extraordinarias que requieran ser del conocimiento de ellos.” Existe como ejemplo, el reglamento de solicitudes y reclamos del ERSAPS. Así también existen instancias para reclamos en las Unidades de supervisión y control local de las municipales que velan por función reguladora. Existe la oportunidad de hacer reclamos en forma digital, por ejemplo en las páginas de internet de: Aguas de Puerto Cortés y las municipalidades de Siguatepeque y Comayagua Por ejemplo SANAA, tiene la oficina de atención al cliente y vía teléfono (Tegucigalpa, sede central). Los principales prestadores urbanos tienen sus oficinas de atención al cliente, entre las doce principales están: Comayagua, Siguatepeque, Danli, El Paraiso, Choloma, Villanueva, La Lima, Pimienta, San Manuel, Choluteca, La Ceiba y El Progreso. En el caso de las juntas de agua urbanas tienen también oficinas de atención.Online centralised public grievance redressal and monitoring system is in place.Some programs in sanitation and hygiene have a different complaint mechanism. For instance, in PAMSIMAS and SANIMAS complaint mechanism through facilitator / facility management group (KPS), respectively. Another example is from a technical point field (PDAM) several complaints through telephone hotline, then through the PU complaints forwarded for immediate follow-up to the technical section.- Availability of 24-hour hotline No. 122 to report the urban and rural water and wastewater emergencies, where by a complaint is processed at the earliest possible time. -The 1490 hotline for complaints on health issues including water and wastewater, which are answered within 24 hours in flooding, 48 hours during emergencies and 72 hours under normal conditionsThere is a Complaint Hotline for water and sanitation service at Water Authority and Public Utilities. Public utilities have to report on their target response time and customer satisfactions.On government, ministry and department blogs, processing times from 3 to 30 daysThe Water Services Regulatory Board has a complaint hotline and Water Action Groups. The Ministry in charge of Water affairs conducts annual customer satisfaction surveys and has to report as a statutory requirement on the number of complaints it has received and how they were addressed. For sanitation, this is still a challenge. There are no formal complaint mechanisms in the rural areas, but in the urban are, some of the systems work in the municipalities.Consideration of complaints and applications of the citizens on water supply and sanitation are governed by the Laws of the « Concerning the Protection of Consumers' Rights » (2007); «About drinking water» (1999); «About local authority» (2011), «About the order of citizens’ complaints and application s consideration» (2007), technical regulations «About drinking water safety». Non-compliance with the terms of the contract with the water supplier according to the quality and quantity of water, and sewage grant right to the subscriber for application to the service provider. Maximum term of consideration and response is not more than 30 days. Public agences consider the applications provided by the Law of the Kyrgyz Republic “About order of citizens’ applications consideration”. In writing of the Law of the KR from 26.02.2008 №16, 15.07.2009 №214, 03.05.2011 №17.

Complaint to high level and/or development partners during the monitoring and evaluation and by ad hoc visits to rural and hard to reach areas ( for Rural sanitation and Rural drinking-water supply). By the way, they could complaint to the officer in charge by submission the complaint letter to government office and other concerned who could intervene to help them. They might complaint by line but the effectiveness need to be considered and waiting for the coming action plan by government office to come to check and design on how to repair and rehabilitate.After the incident a hotline is provided - target response time is provided directly – customer is satisfied.As part of the preparation for the regulation of the urban water sub-sector, LEWA has prepared the Urban Water Quality of Service and Supply Standards document and Section 3.6 of this document provides guidelines for handling customer complaints and has set standards and targets which are to be achieved by the service provider. For its part the service provider has a toll-free number where complaints are communicated and registered. In rural settings, consumers use a variety of mechanism to report service quality. These include: the local leadership, local government institutions, the media, politicians and advocacy NGOs.Not available in Liberia at the time of data collection. These are captured within a USAID study on the Institutional strengthening for the Liberia Urban Water Utility.The State Consumer Rights Protection Authority, by means of advance out-of-court settlements of disputes, examines consumer complains about the application of the unfair provisions of drinking water sale and purchase and waste water treatment contracts as well as about water consumption records, water supply emergencies, water supply emergencies, water supply cutoff or limitation, water bills. Complaints by consumers may be sent by mail or taken to the State Consumer Rights Protection Authority based in 25 Vilnius St, Vilnius, or by email [email protected] Enquires may also be made by telephone +370 5 2672751. A sample of a consumer‘s request is placed in the website www.vvtat.lt under „Activities“. The State Food and Veterinary Service seeking to safeguard consumer interests and protect their rights analyses consumer complaints concerning the safety and quality of drinking water. The complaints can be provided: on the free phone line 8 800 404 03, 24 hours a day; by e-mails [email protected]; [email protected], by completing a special online notification form on the web site http://www.vmvt.lt on the page “Praneškite mums” or by mail to the address Siesikų str. 19, LT 07170 Vilnius. At territorial State Food and Veterinary Services notifications (complaints) are received by phone, e-mail, mail or by coming to the territorial State Food and Veterinary Service. Contacts of the territorial Services are published on the web site http://www.vmvt.lt, on page “Kontaktai”.1-3 jours pour réponse. Centre d’appel téléphonique pour les plaintes. TV/radio informations. Rurale, communauté fontainier Commune Gestionnaire.

-Mairies, antennes, services locaux, niveaux régional et au national et au ministère -Il existe un service contentieux à la SOMAGEP, des lignes téléphoniques vertes et des boites à suggestion.L’usager peut porter plainte des infractions dans le domaine WASH qu’il subit devant l’administration et même devant les tribunauxSe tienen los siguientes mecanismos de consulta y rendición de cuentas en los gobiernos: **Gobierno Federal. A través de la Conagua es posible solicitar, con base a los establecido en la Ley Federal de Transparencia y de Acceso a la Información Pública, información referente a cualquier tema de agua; **Gobiernos estatales. Al igual que en el gobierno federal, en este nivel es posible solicitar información respecto al agua a los gobiernos estatales, con base en las respectivas leyes estatales de transparencia y rendición de cuentas;**Gobiernos municipales. En algunos municipios urbanos y rurales, tienen líneas telefónicas para atención al público. En cuanto a reclamaciones y atención de las mismas, cada organismo operador tiene mecanismos de seguimiento a las reclamaciones. Con respecto al tema de calidad del agua potable, la COFEPRIS cuenta con una página de Internet y teléfonos para denunciar y mecanismos de atención.Complaint hotline of Government-1111 Complaint hotline of Chief of Governor’s office-1200 Target response times- 3 workdays - Satisfaction Surveys - telephone call center - Office-commercial services operators - Claims and complaints-written and sent to the authorities concerned - Parliament-Questions• Meetings of the Rural Water Committees • Green line for phone call of the main Water Supply Operator • Compliant book and designated desks for customer care of the Water Supply Operators • Creation in 1999 of the Regulation Council of Water Supply and Sanitation (CRA)Able to complain to Township DDA, Township Medical Officers, Township Administrators for urban and rural areas People in city and big urban to NDC, YCDC,MCDCHot lines available in urban context, complaint register, generally within 3 days (depending on nature of complaints), Satisfactory- La Commission Nationale de l’Eau et de l’Assainissement qui se réunit statutairement 2 fois par an.1. Hotlines are provided 2. Complaint boxes are available in the different offices. Complaint Mechanisms exist but usage is low due to apathy -Customer satisfaction - Hotline -Call Centre - Customer SurveyMost of the rural water supply schemes operated & maintained by community based organizations have developed their complaint redressal systemSe cuenta con la línea gratuita 311 para hacer reclamos por problemas de agua potable y saneamiento en el área urbana. En la ASEP existen mecanismos de reclamación que puede hacerse personalmente, por medio de la línea gratuita 800-3333 y el correo electrónico: [email protected]. En el IDAAN en su página web institucional existe un buzón de sugerencias y se indica el mecanismo de reclamación a través del la línea 311.ESSAP – Línea directa 162 ERSSAN y MOPC – Reclamos vía notas En ERSSAN se encuentra la Unidad de Atención al Público, en donde los usuarios pueden acercar sus inquietudes en cuanto a la calidad del servicio. Se instala un expediente de la denuncia para luego dar seguimiento con las instrucciones dadas por la máxima autoridad del Ente y para dar una respuesta a los afectados. Cada prestador debe tener un centro de atención al público, conforme al Marco Regulatorio del ERSSAN SENASA recibe los reclamos de las juntas de saneamientoLa SUNASS tiene cinco mecanismos para canalizar los reclamos y falta de información a los usuarios: 1) El proveedor (EPS) recibe y resuelve los reclamos de los usuarios en primera instancia 2)El Tribunal Administrativo de Solución de Reclamos (TRASS): es responsable de resolver en Segunda Instancia Administrativa (recursos de apelación) el reclamo de los usuarios presentados ante las EPS, de acuerdo a la Resolución de Consejo Directivo N° 066-2006-SUNASS-CD, con su modificatoria Res. N° 088-2007-SUNASS-CD. 3) La Gerencia de Supervisión y Fiscalización (GSF): atiende denuncias de problemas comerciales y operacionales de carácter general que no han sido atendidas de manera oportuna y efectiva. 4) El FonoSunass: es la Central Telefónica exclusiva para orientación de los usuarios que requieran información sobre cómo reclamar, sus derechos y deberes. A través del FonoSunass (línea gratuita para provincias), se pueden realizar consultas sobre cómo reclamar sobre consumo elevado, facturación excesiva, facturación indebida, falta de servicio, entre otros. 5) Oficinas Desconcentradas: para la atención personalizada, la SUNASS está expandiendo sus centros de atención en el país, contando a la fecha con 12 Oficinas Desconcentradas (ODS) para atención a los usuarios.Big water utilities have customer service departments or units handling complaints (e.g. http://www.davao-water.gov.ph/web/custserv/According to the Law nr.190/1994 on complaints established a general procedure on addressing complaints and response times. Some Water Companies (ex. Apa Canal Chisinau)are conducting periodical surveys on customer’s satisfactionSuggestions boxes, hotline, call center, consumer directorate department, customer care servicesCentres d’appel téléphonique pour les réclamations concernant l’assainissement et l’eau potable en milieu urbain (SDE et ONAS) En milieu rural, saisie des autorités locales et des associations des usagers de forage ou des comités de gestion des forages pour ce qui concerne l’eau potable. Pour ce qui concerne l’assainissement en milieu rural, c’est sans objet, car l’assainissement y est de type individuel.Example of effective complaint mechanism in Belgrade Waterworks and Sewerage: existence of complaint hotline, target response times, customer satisfaction with responses (call center)All Area Offices in the Head Office have phone numbers through which complaints can be made. Target response time for Complaints for Service Providers in Urban drinking water Supply is 48 hrs.The establishment of a Consumer Service to which complaints can be reported is a legal requirement, set by regulations in terms of the WS Act. Unfortunately this is not always a guarantee that one will be established. In many municipalities customer relations management remains problematic and is ineffective, despite the existence of Consumer Services. The best example in South Africa is the Drakenstein WSA with a phone-in hotline and an audited response time of 40 minutes.Complaints received through the coordination mechanism from the representatives, FM Radio debates, and summons by the legislative assemblies• Government Information Centre Hotline – 1919 • NWSDB complains/ leakage report Hotline – 1939 • Customer charter system is available in the NWSDB • There are mechanisms to solve any issues in Grass root levels in NWSDB. • Disaster Management Centre Hotline – 117 • Complain Unit for Local Government Hotline – 011 2328428Hot call in urban Complain box and records in ruralOn the web page of the Public Utility for Drinking Water Supply in Skopje there is a free hotline functioning 24/7.A special hotline is established in the cities for complaints, and the complaints are registered by traffic controller and depending on the nature of the complaints, the response time varies from 2 to 5 days. The report is provided to the chief of the organization on each case of the removal of complaints and customer satisfaction. In case of receipt of a written complaint, the inspection is conducted in the regulatory bodies. Information on the measures taken and their results is reported

Service provider provide complaint number for water (No 3311-397)Par rapport à l’AEPA en milieu rural, la déconcentration des services (directions régionale, affectation des agents forment dans les préfectures qui assistent les comités points d’eau dans la gestion ) ; la mise en place d’un réseau d’entretien/maintenance dans les localités ( Agents Forment/mécanicien pompe – Fournisseurs de pièces de rechanges/Vendeurs de pièces de rechanges des pompes – Artisan réparateurs- responsable villageois/comité eau) permettent l’enregistrement et le traitement des plaintes. En milieu urbain, La société Togolaise des Eaux a mis en place sur le plan national un appel téléphonique dit « numéro vert » sans coût qui se charge recueillir les plaintes de population ; en dehors de cet appel téléphonique il existe dans chaque centre d’exploitation une section clientèle chargé de réception des plaintes. On note aussi des boites à suggestions dans les services Dans le sous secteur hygiène et assainissement : plaintes directes au niveau des servicesRural Areas- Complaints are to the Village Water Committee, if the committee can not handle, they will report to the Public health Inspectors and they will work to it as soon as possible Urban Areas- Hotline, counter for complains handled by customer service staff, which they will respon to a complaint within 8 hours.Among the mechanisms for receiving complaints: -Green Numbers -Office of claims inside ONAS and SONEDE -Office of relationship with citizens inside the Ministries who did the analysis and annual reporting (number of claims, processing time, etc. ..). - The interactive web sites for ONAS and SONEDE. -Satisfaction Survey Customer (SONEDE). -The Ministry of Health. For drinking water systems in remote rural areas managed by the Water Users Associations. Receipt of complaints is done through: -Regional Offices of the Ministry of Agriculture -The Ministry of Health -The delegations -Governorates -The office of relationship with citizens (Ministry of Agriculture)National Water and Sewerage Corporation, the government parastatal in-charge of Operation and Maintenance of the largest 33 urban towns in Uganda has a complaints hotline of 0800100977 that works 24/7, its target response time is less than 3 hours and has recently carried out a customer satisfaction survey to determine the customer satisfaction index and know how to improve customer service. U Report by UNICEF The use of mobile phones to report breakdowns (Mobile for Water Initiative). Social accountability (using citizens’ report cards and community score cards have been used in a few places. Ministry of Finance has a budget monitoring unit which also goes to the field to check on the utilisation of funds.• The presence of a hot line for complaints, • deadlines reaction to complaints, • customer satisfaction, • the answers received, • the treatment in housing, • treatment of complaints to courts etc. Examples of effective complaints mechanism-of complaints on the issue of drinking water quality and sanitation in rural areas Local authorities of territorial communities of the seven villages of the Boryspil district of Kyiv region appealed to the Ministry of health of Ukraine, Chief state sanitary doctor Ministry of health of Ukraine and a number of scientific-research institutes of NAS of Ukraine on the issue of the negative environmental consequences due to the upcoming discharges of insufficiently treated municipal wastewater, Borispol in boggy forest coast Kanev reservoir and deterioration in this regard, the quality of drinking water in каптажах and wells. Complaint-appeal was considered by a number of scientific and research institutes of NAS of Ukraine (Institute of botany named. N.G. Kholodny, National Botanic garden named after. M.M. Grishko, the research Institute of forestry and agroforestry them. G.M. Vysotsky). In conclusion, these organizations were noted inadmissibility of the designed construction owing to the incomplete accounting of all the conditions and requirements of the environmental legislation. It was recommended to carry out a detailed environmental expertise of the territory in accordance with applicable law and international obligations of Ukraine in the sphere of health and environment. An Institute of colloid chemistry and chemistry of water named after A.V. Dumanskogo of the National academy of sciences of Ukraine took upon itself the obligation of monitoring the quality of drinking water. On the basis of the received conclusions of the Kyiv regional state administration has decided to conduct the mandatory state ecological expertise and public discussion of its results before the start of construction.Complaint and complements suggestion boxes, complaint hotline, complaint deskEl prestador OSE cuenta con una línea telefónica gratuita las 24 horas para la atención de reclamos de todos los servicios del país y centros de servicios distribuidos a lo largo del país para atención personalizada y posibilidad de efectuar reclamo por la web ( http://www.ose.com.uy/c_servicios_en_linea.html). La Intendencia de Montevideo cuenta con una línea telefónica para la atención de reclamos con un horario extendido en días hábiles y sábado y posibilidad de efectuar reclamos a través de la web. http://www.montevideo.gub.uy/tramites/formularios/buzon_ciudadan. También existe en Montevideo un Defensor del Vecino que recepciona, entre otros, reclamos de saneamiento. A su vez, el organismo regulador URSEA recibe reclamos en segunda instancia, es decir si luego de que el usuario le efectuara el mismo al prestador y este no respondiera en 15 días hábiles o la respuesta del prestador no le satisface, podría presentar un reclamo frente a la URSEA. La Unidad Reguladora cuenta con una línea telefónica para estos casos así como la posibilidad de presentar reclamos a través de la web (en ciertos casos de reclamos de calidad del agua potable, desbordes de agua residual, etc. podría efectuarse el reclamo en segunda instancia, pero sin necesidad de esperar los 15 días hábiles).

If people in the community are unsatisfied with the quality of served drinking water, they will collect signatures of community members then submit an official letter attached with signatory list and supporting evidences to the local government and involved bodies to request remedial measures. The local government then will be leading actor to request involved bodies, including water supplier, to fix with this problems then report the results to local government and inform to community by an official letter on how the problems are resolved? What measures have been taken? What can be or cannot be done? What is the situation of existing drinking water? Further actions for ensuring quality of water. Jerusalem Water Undertaking (water service provider) 24 hour hotline West Bank Water Department Response to complaints within short time to water complains or water cut off or maintenance. Most of the Service providers communicate through social media and actions are takenCustomer complaints and maintenance system using hotline, timing, and monitoring system for complaints. It is partially applied for about 20% of the capital population and parts of the city of Ibb, AL-Hodaidah, Aden, . However, there is a big room for improvement.Complaints call centre with the City of Bulawayo

MRRD has its representative offices called Provincial Rural Rehabilitation Departments (PRRDs) in each province. People through the community based mechanism called Community Development Council (CDC) present their complains to the provincial directorate.No Meio Urbano são utilizadas as Administrações Municipais e Comunais, assim como à Comunicação Social (Rádio e Televisão) pública e privada para se fazerem as reclamações. No Meio Rural são utilizadas as Administrações Municipais e Comunais.La factura de la empresa proveedora de los servicios en el área metropolitana de Buenos Aires (provee servicios de provisión de agua potable a 9, 2 millones de habitantes y de desagües cloacales aproximadamente a 7 millones de habitantes) presenta en su factura un recuadro destacado de aprox. 5 cm2 (8% del total de la superficie de la misma) con un número telefónico de cobro revertido (0800) disponible para atención técnica durante las 24 horas.Established a telephone hotline 955 for the adoption and rapid response of complaints from the public; been established electronic communication with the public www.az. Issued bulletins of "Azersu", information is transmitted by the mass media (TV, radio). Complaints from the public, depending on the response times are divided into categories in terms from immediate to 1 month.1. In rural areas the complaints are received at service provider’s office in person. The personnel of the service provider inspect the point of complaint and do remedial measure. 2. In urban areas the service providers also receive the complaint in person or over telephone and take remedial measures.All the questions connected with citizens is regulated by the Law of the Republic of Belarus «On Appeals of Citizens and Legal Entities» from July 18, 2011 № 300-z. http://president.gov.by/press11545.html_ Treatment - individual or collective statement, suggestion, complaint, as set out in written, electronic or oral form. Citizens of Belarus have the right to appeal to the organization by submitting a written, electronic or oral applications (personal reception) and individual entrepreneurs by making comments and proposals in the book of comments and suggestions. Written requests should be responded not later than fifteen days, and cases requiring additional investigation and checking - not later than in one month, unless otherwise specified by legislative acts. The most frequent calls in the WASH sector are complaints on the quality of water due to high natural content of iron, as well as complaints about the construction of local treatment facilities.Boîtes de suggestion, centre d’appel téléphonique, courriers, Enquête de satisfaction de la clientèle, Association des Consommateurs d’Eau Potable, Emissions interactives au niveau des radios,

EN EL AREA URBANA, LAS EPSAS CUENTAN CON OFICINAS DE ATENCION AL CONSUMIDOR, DONDE SE PROCESA LOS RECLAMOS QUE DEBERAN SER ATENDIDOS POR LA EPSA. EL SISTEMA DE ATENCION A CLIENTES ES REGULADO POR LA AUTORIDAD DE FISCALIZACION Y CONTROL SOCIAL DE AGUA POTABLE Y SANEAMIENTO AAPS. LOS RECLAMOS SON REALIZADOS POR VIA TELEFONICA O DE MANERA ESCRITA. CADA RECLAMO TIENE SU NUMERO DE REGISTRO PARA CONTROL. ANUALMENTE LA EPSA PRESENTA UN REPORTE Y LOS INDICADORES DE ATENCION AL CLIENTE A LA AAPS. EN EL AREA RURAL, NO EXISTE SISTEMAS DE ATENCION AL CLIENTE INSTITUIDO EN LAS EMPRESAS OPERADORES DEL SERVICIO.There are no formal mechanisms in place for handling complaints. However, the following practices are in place yet not very effective: . For urban water supply and sanitation toll free lines exist, though not effective. . Customer satisfaction survey conducted every 5 years by the National Strategy office. . Open door policy available especially in high offices such as Office of the President, Permanent Secretary etcNão existe no país um órgão nacional para regulação e fiscalização dos serviços de água e esgotamento sanitário, em função do desenho institucional do setor, determinado pela Constituição Federal, e regulamentado pela Lei de Saneamento Básico (Lei no 11.445/2007). A regulação e a fiscalização cabem aos entes subnacionais municipais (5565 municipalidades) e está em processo de implantação. Em função disto, não há um mecanismo e de queixas nacional. Contudo, a maioria dos prestadores dos serviços nos governos subnacionais disponibiliza canais para recebimento de reclamações dos usuários sobre falta ou precariedade dos serviços, por via telefônica, internet e presencial. Da mesma forma, nos municípios em que atua alguma agência reguladora, esta possui ouvidoria para atender às reclamações dos usuários. Nos municípios maiores geralmente existe um órgão público de defesa dos consumidores (PROCON), para defesa de direitos do consumidor, em geral, que atua como instância de reclamação e de solução de conflitos não resolvidos diretamente com os prestadores. Há no país uma Associação Brasileira de Agências de Regulação (ABAR), que congrega os reguladores de diferentes serviços e que dispõe de uma Câmara Técnica de Saneamento Básico, que vem atuando no sentido de implantar algum mecanismo de coordenação entre os reguladores de água e esgotamento sanitário, no que couber. No âmbito da Justiça, o Ministério Público, agência independente, tem competência e atribuições de defesa de direitos Sociais.Pour le milieu urbain, il y a les centres d’appel, les boites à idées dans les agences, l’accueil clientèle dans les agences et les enquêtes de satisfaction des bénéficiaires. Pour le milieu rural, il y a la possibilité pour les bénéficiaires d’interpeler l’administration à travers les structures déconcentrées (Direction régionale en charge de l’eau et l’assainissement) par le biais des représentants communaux.

1. The members grumble and make complaints in the public meetings. 2. In case of urban water supply, water bills provides contact numbers for customers to feedback for the service providing. However, there is no customer committee to received and solving user’s complaint at all level, it happens only ad-hoc .Centre d’appel téléphonique / « Numéro Vert » Associations des Consommateurs d’Eau Existence d’un délai de traitement des requêtes Enquêtes de satisfaction auprès de la clientèle

emandes d'accès à l’assainissement à titre de droit humain est recevable dans les tribunaux du pays (cf. Djamal Abdel Nassir Chérif [email protected] document présenté pour la rencontre de haut niveau en 2012) . Le numéro vert est en train d’être mis en placeSector Urbano: Todas las Empresas concesionarias de Agua potable y Saneamiento deben disponer de mecanismos para reclamos, e informar a la Superintendencia de Servicios Sanitarios periódicamente las estadísticas respectivas. Además, la Superintendencia dispone de mecanismos de atención de reclamos de la ciudadanía. Sector Rural: Los usuarios de Comités de Agua Potable Rural pueden acceder a las Direcciones Regionales de Obras Hidráulica o a través de Oficinas de Información y Reclamos, OIRS, dispuestas por el Estado. La administración de los sistemas de agua potable rural es efectuada por las propias comunidades, por lo que la atención se refiere a nuevos sistemas o nuevos usuarios que pueden ser beneficiaros de inversión del Programa de Agua Potable Rural.A través de las empresas de servicios públicos, pues estas tienen la obligación de informar a los usuarios de cómo presentarlas y aun de presentar recursos establecidos en la ley. También la Superintendencia realiza divulgación a través de herramientas como la página Web y capacitación a vocales de control de servicios públicos. La SSPD desarrolla la estrategia de Fortalecimiento en la Promoción de la Participación Ciudadana y el Control Social en desarrollo de los deberes legales contenidos en la Ley 142 de 1994, y en virtud de ella, realiza capacitaciones dirigidas a los vocales de control, autoridades locales, municipales y departamentales, a fin de sensibilizarlos sobre sus responsabilidades en la promoción del control social, defensa de los derechos de los usuarios de servicios públicos y deberes de los mismos, con miras a buscar una solución concertada a las problemáticas regionales en la prestación de los servicios públicos. Adicional a esto mediante un trabajo de asesoramiento y capacitaciones a los usuarios de servicios públicos se promueve la conformación de Comités de Desarrollo y Control Social y se capacita sobre el proceso de reclamación ante las empresas prestadoras y la Superservicios. A su vez, la entidad realiza varios eventos de Presencia Institucional tales como Ferias de Servicios Públicos y Superservicios a la Universidad; con el fin de acercar la entidad a la comunidad y dar a conocer el procedimiento adecuado que deben realizar para realizar una reclamación ante las empresas prestadoras, los medios de contacto que tienen disponibles para comunicarse con la entidad y puedan tener un asesoramiento constante por parte de la Superservicios.


Mecanismos de la Defensoría del Consumidor, Sistema de quejas y reclamos de ANDA, Centro de Defensa del Consumidor. El centro de atención ciudadana de ANDA tiene como ámbito de acción la prestación de una atención expresa a través del número telefónico único 915. Por medio de esta tecnología se le brindará una solución oportuna mediante un sistema único de registro electrónico que le permite dar seguimiento a sus trámites, denuncias y consultas; un sistema modelo de transparencia para dar confianza a la ciudadanía de una gestión de servicios confiable, precisa, veraz, eficiente y eficaz. www.anda.gob.svAll Complaints are directed to local administration through formal communication by concerned individuals or communities and these are referred to water Resource Department through written communications where corrective measures are takenLocal authorities have regulations that describe how the drinking water and sewage services are managed. The companies who offer services have information and emergency tel. numbers, that the users can get contact and complain about the functioning and quality of the service.The hotline complaint mechanism is very important for immediate reactions. However, there is no established hotline compliant mechanism for all urban areas for drinking water, there is hotline complaint mechanism for Addis Ababa which is free of charge. However, there are local FM radios whereby the public raises the issues of complaints to the Water supply and sewerage service providers in other towns. In some cases the service provider responsible personnel responds accordingly for live questions. Regarding to sanitation, there is no effective complaint mechanism such as hotline in the urban centers. However, as it is indicated for drinking water supply , there is also live radio programs entertaining the sanitation service issues. But in the rural setups, the Health Extension Workers (HEWs) are working house to house in each kebele so that the households will tell the sanitation service complaints physically to the HEWs. In addition, the Health Development Army (HDA), one to five networks, will also visit networked houses and inform to HEWs for soliciting solutions. This approach will also apply for urban settings in regard to sanitation since there is urban health extension programme.Complaint procedures in place, Help line 24/7, log books kept urban water logs audited by regulator – WAF and WSD. Ministry of Health also keeps complaint log & Investigation. Open door policy by Government.

For urban water supply and sanitation NAWEC has toll free numbers and radio phone-in programmes for sensitisation and registering complaints. For the rural areas complaints are lodged directly with the Dept. of W/Resources and DWR advises them about the course of action since maintenance has been transferred to local communities. In other cases complaints are lodged directly with the private company with which the community has a maintenance contract.Established a telephone hotline for the adoption and rapid response of complaints from the public. Information is transmitted by the mass media (TV, radio). Complaints from the public, depending on the response times are divided into categories in terms from immediate to 20 day. Example of effective complaint mechanism in Tbilisi Waterworks and Sewerage: existence of complaint hotline, target response times, customer satisfaction with responses (call center).• The Ghana Water Company Limited (GWCL) has a complaints desk within its structure to receive and deal with complaints. • There are toll free numbers for the public to make such complaints. • Also available is a short-code for sending text messages of complaints. • Offices of the District Water and Sanitation Teams (DWST) are also a point of call if there is a problem. • At the community level, WASH Management Committees are in place to deal with complaints.Eau en milieu urbain : Centre d’appel (Numéro vert) ; Réception et Enregistrement des plaintes à l’accueil ; Délai de traitement (moins de 72 heures) Eau en milieu rural Réclamation déposée auprès des bases régionales ou base de suivi des points d’eau du SNAPE ou Assainissement en milieu urbain : Plaintes déposée au niveau de la Direction de l’Assainissement succédée d’une mission conjointe DNACV et Direction communale de l’Environnement qui va constater les faits et faire rétablir le tord. La brigade de salubrité (au niveau communal) ou la brigade verte (au niveau du ministère de l’environnement) peuvent être éventuellement mis à contribution.

En relación a la atención al cliente, de acuerdo a la Política Nacional del Sector de Agua Potable y Saneamiento (Pág. 34), “El prestador actuará con diligencia y eficiencia para resolver necesidades de atención y de mantenimiento correctivo solicitadas por los usuarios y mantendrá informados a sus usuarios sobre las condiciones extraordinarias que requieran ser del conocimiento de ellos.” Existe como ejemplo, el reglamento de solicitudes y reclamos del ERSAPS. Así también existen instancias para reclamos en las Unidades de supervisión y control local de las municipales que velan por función reguladora. Existe la oportunidad de hacer reclamos en forma digital, por ejemplo en las páginas de internet de: Aguas de Puerto Cortés y las municipalidades de Siguatepeque y Comayagua Por ejemplo SANAA, tiene la oficina de atención al cliente y vía teléfono (Tegucigalpa, sede central). Los principales prestadores urbanos tienen sus oficinas de atención al cliente, entre las doce principales están: Comayagua, Siguatepeque, Danli, El Paraiso, Choloma, Villanueva, La Lima, Pimienta, San Manuel, Choluteca, La Ceiba y El Progreso. En el caso de las juntas de agua urbanas tienen también oficinas de atención.

Some programs in sanitation and hygiene have a different complaint mechanism. For instance, in PAMSIMAS and SANIMAS complaint mechanism through facilitator / facility management group (KPS), respectively. Another example is from a technical point field (PDAM) several complaints through telephone hotline, then through the PU complaints forwarded for immediate follow-up to the technical section.- Availability of 24-hour hotline No. 122 to report the urban and rural water and wastewater emergencies, where by a complaint is processed at the earliest possible time. -The 1490 hotline for complaints on health issues including water and wastewater, which are answered within 24 hours in flooding, 48 hours during emergencies and 72 hours under normal conditionsThere is a Complaint Hotline for water and sanitation service at Water Authority and Public Utilities. Public utilities have to report on their target response time and customer satisfactions.

The Water Services Regulatory Board has a complaint hotline and Water Action Groups. The Ministry in charge of Water affairs conducts annual customer satisfaction surveys and has to report as a statutory requirement on the number of complaints it has received and how they were addressed. For sanitation, this is still a challenge. There are no formal complaint mechanisms in the rural areas, but in the urban are, some of the systems work in the municipalities.Consideration of complaints and applications of the citizens on water supply and sanitation are governed by the Laws of the « Concerning the Protection of Consumers' Rights » (2007); «About drinking water» (1999); «About local authority» (2011), «About the order of citizens’ complaints and application s consideration» (2007), technical regulations «About drinking water safety». Non-compliance with the terms of the contract with the water supplier according to the quality and quantity of water, and sewage grant right to the subscriber for application to the service provider. Maximum term of consideration and response is not more than 30 days. Public agences consider the applications provided by the Law of the Kyrgyz Republic “About order of citizens’ applications consideration”. In writing of the Law of the KR from 26.02.2008 №16, 15.07.2009 №214, 03.05.2011 №17.

Complaint to high level and/or development partners during the monitoring and evaluation and by ad hoc visits to rural and hard to reach areas ( for Rural sanitation and Rural drinking-water supply). By the way, they could complaint to the officer in charge by submission the complaint letter to government office and other concerned who could intervene to help them. They might complaint by line but the effectiveness need to be considered and waiting for the coming action plan by government office to come to check and design on how to repair and rehabilitate.

As part of the preparation for the regulation of the urban water sub-sector, LEWA has prepared the Urban Water Quality of Service and Supply Standards document and Section 3.6 of this document provides guidelines for handling customer complaints and has set standards and targets which are to be achieved by the service provider. For its part the service provider has a toll-free number where complaints are communicated and registered. In rural settings, consumers use a variety of mechanism to report service quality. These include: the local leadership, local government institutions, the media, politicians and advocacy NGOs.

The State Consumer Rights Protection Authority, by means of advance out-of-court settlements of disputes, examines consumer complains about the application of the unfair provisions of drinking water sale and purchase and waste water treatment contracts as well as about water consumption records, water supply emergencies, water supply emergencies, water supply cutoff or limitation, water bills. Complaints by consumers may be sent by mail or taken to the State Consumer Rights Protection Authority based in 25 Vilnius St, Vilnius, or by email [email protected] Enquires may also be made by telephone +370 5 2672751. A sample of a consumer‘s request is placed in the website www.vvtat.lt under „Activities“. The State Food and Veterinary Service seeking to safeguard consumer interests and protect their rights analyses consumer complaints concerning the safety and quality of drinking water. The complaints can be provided: on the free phone line 8 800 404 03, 24 hours a day; by e-mails [email protected]; [email protected], by completing a special online notification form on the web site http://www.vmvt.lt on the page “Praneškite mums” or by mail to the address Siesikų str. 19, LT 07170 Vilnius. At territorial State Food and Veterinary Services notifications (complaints) are received by phone, e-mail, mail or by coming to the territorial State Food and Veterinary Service. Contacts of the territorial Services are published on the web site http://www.vmvt.lt, on page “Kontaktai”.

-Mairies, antennes, services locaux, niveaux régional et au national et au ministère -Il existe un service contentieux à la SOMAGEP, des lignes téléphoniques vertes et des boites à suggestion.

Se tienen los siguientes mecanismos de consulta y rendición de cuentas en los gobiernos: **Gobierno Federal. A través de la Conagua es posible solicitar, con base a los establecido en la Ley Federal de Transparencia y de Acceso a la Información Pública, información referente a cualquier tema de agua; **Gobiernos estatales. Al igual que en el gobierno federal, en este nivel es posible solicitar información respecto al agua a los gobiernos estatales, con base en las respectivas leyes estatales de transparencia y rendición de cuentas;**Gobiernos municipales. En algunos municipios urbanos y rurales, tienen líneas telefónicas para atención al público. En cuanto a reclamaciones y atención de las mismas, cada organismo operador tiene mecanismos de seguimiento a las reclamaciones. Con respecto al tema de calidad del agua potable, la COFEPRIS cuenta con una página de Internet y teléfonos para denunciar y mecanismos de atención.

- Satisfaction Surveys - telephone call center - Office-commercial services operators - Claims and complaints-written and sent to the authorities concerned - Parliament-Questions• Meetings of the Rural Water Committees • Green line for phone call of the main Water Supply Operator • Compliant book and designated desks for customer care of the Water Supply Operators • Creation in 1999 of the Regulation Council of Water Supply and Sanitation (CRA)

Se cuenta con la línea gratuita 311 para hacer reclamos por problemas de agua potable y saneamiento en el área urbana. En la ASEP existen mecanismos de reclamación que puede hacerse personalmente, por medio de la línea gratuita 800-3333 y el correo electrónico: [email protected]. En el IDAAN en su página web institucional existe un buzón de sugerencias y se indica el mecanismo de reclamación a través del la línea 311.ESSAP – Línea directa 162 ERSSAN y MOPC – Reclamos vía notas En ERSSAN se encuentra la Unidad de Atención al Público, en donde los usuarios pueden acercar sus inquietudes en cuanto a la calidad del servicio. Se instala un expediente de la denuncia para luego dar seguimiento con las instrucciones dadas por la máxima autoridad del Ente y para dar una respuesta a los afectados. Cada prestador debe tener un centro de atención al público, conforme al Marco Regulatorio del ERSSAN SENASA recibe los reclamos de las juntas de saneamientoLa SUNASS tiene cinco mecanismos para canalizar los reclamos y falta de información a los usuarios: 1) El proveedor (EPS) recibe y resuelve los reclamos de los usuarios en primera instancia 2)El Tribunal Administrativo de Solución de Reclamos (TRASS): es responsable de resolver en Segunda Instancia Administrativa (recursos de apelación) el reclamo de los usuarios presentados ante las EPS, de acuerdo a la Resolución de Consejo Directivo N° 066-2006-SUNASS-CD, con su modificatoria Res. N° 088-2007-SUNASS-CD. 3) La Gerencia de Supervisión y Fiscalización (GSF): atiende denuncias de problemas comerciales y operacionales de carácter general que no han sido atendidas de manera oportuna y efectiva. 4) El FonoSunass: es la Central Telefónica exclusiva para orientación de los usuarios que requieran información sobre cómo reclamar, sus derechos y deberes. A través del FonoSunass (línea gratuita para provincias), se pueden realizar consultas sobre cómo reclamar sobre consumo elevado, facturación excesiva, facturación indebida, falta de servicio, entre otros. 5) Oficinas Desconcentradas: para la atención personalizada, la SUNASS está expandiendo sus centros de atención en el país, contando a la fecha con 12 Oficinas Desconcentradas (ODS) para atención a los usuarios.

According to the Law nr.190/1994 on complaints established a general procedure on addressing complaints and response times. Some Water Companies (ex. Apa Canal Chisinau)are conducting periodical surveys on customer’s satisfaction

Centres d’appel téléphonique pour les réclamations concernant l’assainissement et l’eau potable en milieu urbain (SDE et ONAS) En milieu rural, saisie des autorités locales et des associations des usagers de forage ou des comités de gestion des forages pour ce qui concerne l’eau potable. Pour ce qui concerne l’assainissement en milieu rural, c’est sans objet, car l’assainissement y est de type individuel.Example of effective complaint mechanism in Belgrade Waterworks and Sewerage: existence of complaint hotline, target response times, customer satisfaction with responses (call center)All Area Offices in the Head Office have phone numbers through which complaints can be made. Target response time for Complaints for Service Providers in Urban drinking water Supply is 48 hrs.The establishment of a Consumer Service to which complaints can be reported is a legal requirement, set by regulations in terms of the WS Act. Unfortunately this is not always a guarantee that one will be established. In many municipalities customer relations management remains problematic and is ineffective, despite the existence of Consumer Services. The best example in South Africa is the Drakenstein WSA with a phone-in hotline and an audited response time of 40 minutes.

• Government Information Centre Hotline – 1919 • NWSDB complains/ leakage report Hotline – 1939 • Customer charter system is available in the NWSDB • There are mechanisms to solve any issues in Grass root levels in NWSDB. • Disaster Management Centre Hotline – 117 • Complain Unit for Local Government Hotline – 011 2328428

A special hotline is established in the cities for complaints, and the complaints are registered by traffic controller and depending on the nature of the complaints, the response time varies from 2 to 5 days. The report is provided to the chief of the organization on each case of the removal of complaints and customer satisfaction. In case of receipt of a written complaint, the inspection is conducted in the regulatory bodies. Information on the measures taken and their results is reported

Par rapport à l’AEPA en milieu rural, la déconcentration des services (directions régionale, affectation des agents forment dans les préfectures qui assistent les comités points d’eau dans la gestion ) ; la mise en place d’un réseau d’entretien/maintenance dans les localités ( Agents Forment/mécanicien pompe – Fournisseurs de pièces de rechanges/Vendeurs de pièces de rechanges des pompes – Artisan réparateurs- responsable villageois/comité eau) permettent l’enregistrement et le traitement des plaintes. En milieu urbain, La société Togolaise des Eaux a mis en place sur le plan national un appel téléphonique dit « numéro vert » sans coût qui se charge recueillir les plaintes de population ; en dehors de cet appel téléphonique il existe dans chaque centre d’exploitation une section clientèle chargé de réception des plaintes. On note aussi des boites à suggestions dans les services Dans le sous secteur hygiène et assainissement : plaintes directes au niveau des servicesRural Areas- Complaints are to the Village Water Committee, if the committee can not handle, they will report to the Public health Inspectors and they will work to it as soon as possible Urban Areas- Hotline, counter for complains handled by customer service staff, which they will respon to a complaint within 8 hours.Among the mechanisms for receiving complaints: -Green Numbers -Office of claims inside ONAS and SONEDE -Office of relationship with citizens inside the Ministries who did the analysis and annual reporting (number of claims, processing time, etc. ..). - The interactive web sites for ONAS and SONEDE. -Satisfaction Survey Customer (SONEDE). -The Ministry of Health. For drinking water systems in remote rural areas managed by the Water Users Associations. Receipt of complaints is done through: -Regional Offices of the Ministry of Agriculture -The Ministry of Health -The delegations -Governorates -The office of relationship with citizens (Ministry of Agriculture)National Water and Sewerage Corporation, the government parastatal in-charge of Operation and Maintenance of the largest 33 urban towns in Uganda has a complaints hotline of 0800100977 that works 24/7, its target response time is less than 3 hours and has recently carried out a customer satisfaction survey to determine the customer satisfaction index and know how to improve customer service. U Report by UNICEF The use of mobile phones to report breakdowns (Mobile for Water Initiative). Social accountability (using citizens’ report cards and community score cards have been used in a few places. Ministry of Finance has a budget monitoring unit which also goes to the field to check on the utilisation of funds.• The presence of a hot line for complaints, • deadlines reaction to complaints, • customer satisfaction, • the answers received, • the treatment in housing, • treatment of complaints to courts etc. Examples of effective complaints mechanism-of complaints on the issue of drinking water quality and sanitation in rural areas Local authorities of territorial communities of the seven villages of the Boryspil district of Kyiv region appealed to the Ministry of health of Ukraine, Chief state sanitary doctor Ministry of health of Ukraine and a number of scientific-research institutes of NAS of Ukraine on the issue of the negative environmental consequences due to the upcoming discharges of insufficiently treated municipal wastewater, Borispol in boggy forest coast Kanev reservoir and deterioration in this regard, the quality of drinking water in каптажах and wells. Complaint-appeal was considered by a number of scientific and research institutes of NAS of Ukraine (Institute of botany named. N.G. Kholodny, National Botanic garden named after. M.M. Grishko, the research Institute of forestry and agroforestry them. G.M. Vysotsky). In conclusion, these organizations were noted inadmissibility of the designed construction owing to the incomplete accounting of all the conditions and requirements of the environmental legislation. It was recommended to carry out a detailed environmental expertise of the territory in accordance with applicable law and international obligations of Ukraine in the sphere of health and environment. An Institute of colloid chemistry and chemistry of water named after A.V. Dumanskogo of the National academy of sciences of Ukraine took upon itself the obligation of monitoring the quality of drinking water. On the basis of the received conclusions of the Kyiv regional state administration has decided to conduct the mandatory state ecological expertise and public discussion of its results before the start of construction.

El prestador OSE cuenta con una línea telefónica gratuita las 24 horas para la atención de reclamos de todos los servicios del país y centros de servicios distribuidos a lo largo del país para atención personalizada y posibilidad de efectuar reclamo por la web ( http://www.ose.com.uy/c_servicios_en_linea.html). La Intendencia de Montevideo cuenta con una línea telefónica para la atención de reclamos con un horario extendido en días hábiles y sábado y posibilidad de efectuar reclamos a través de la web. http://www.montevideo.gub.uy/tramites/formularios/buzon_ciudadan. También existe en Montevideo un Defensor del Vecino que recepciona, entre otros, reclamos de saneamiento. A su vez, el organismo regulador URSEA recibe reclamos en segunda instancia, es decir si luego de que el usuario le efectuara el mismo al prestador y este no respondiera en 15 días hábiles o la respuesta del prestador no le satisface, podría presentar un reclamo frente a la URSEA. La Unidad Reguladora cuenta con una línea telefónica para estos casos así como la posibilidad de presentar reclamos a través de la web (en ciertos casos de reclamos de calidad del agua potable, desbordes de agua residual, etc. podría efectuarse el reclamo en segunda instancia, pero sin necesidad de esperar los 15 días hábiles).

If people in the community are unsatisfied with the quality of served drinking water, they will collect signatures of community members then submit an official letter attached with signatory list and supporting evidences to the local government and involved bodies to request remedial measures. The local government then will be leading actor to request involved bodies, including water supplier, to fix with this problems then report the results to local government and inform to community by an official letter on how the problems are resolved? What measures have been taken? What can be or cannot be done? What is the situation of existing drinking water? Further actions for ensuring quality of water. Jerusalem Water Undertaking (water service provider) 24 hour hotline West Bank Water Department Response to complaints within short time to water complains or water cut off or maintenance. Most of the Service providers communicate through social media and actions are takenCustomer complaints and maintenance system using hotline, timing, and monitoring system for complaints. It is partially applied for about 20% of the capital population and parts of the city of Ibb, AL-Hodaidah, Aden, . However, there is a big room for improvement.

La factura de la empresa proveedora de los servicios en el área metropolitana de Buenos Aires (provee servicios de provisión de agua potable a 9, 2 millones de habitantes y de desagües cloacales aproximadamente a 7 millones de habitantes) presenta en su factura un recuadro destacado de aprox. 5 cm2 (8% del total de la superficie de la misma) con un número telefónico de cobro revertido (0800) disponible para atención técnica durante las 24 horas.Established a telephone hotline 955 for the adoption and rapid response of complaints from the public; been established electronic communication with the public www.az. Issued bulletins of "Azersu", information is transmitted by the mass media (TV, radio). Complaints from the public, depending on the response times are divided into categories in terms from immediate to 1 month.1. In rural areas the complaints are received at service provider’s office in person. The personnel of the service provider inspect the point of complaint and do remedial measure. 2. In urban areas the service providers also receive the complaint in person or over telephone and take remedial measures.All the questions connected with citizens is regulated by the Law of the Republic of Belarus «On Appeals of Citizens and Legal Entities» from July 18, 2011 № 300-z. http://president.gov.by/press11545.html_ Treatment - individual or collective statement, suggestion, complaint, as set out in written, electronic or oral form. Citizens of Belarus have the right to appeal to the organization by submitting a written, electronic or oral applications (personal reception) and individual entrepreneurs by making comments and proposals in the book of comments and suggestions. Written requests should be responded not later than fifteen days, and cases requiring additional investigation and checking - not later than in one month, unless otherwise specified by legislative acts. The most frequent calls in the WASH sector are complaints on the quality of water due to high natural content of iron, as well as complaints about the construction of local treatment facilities.

EN EL AREA URBANA, LAS EPSAS CUENTAN CON OFICINAS DE ATENCION AL CONSUMIDOR, DONDE SE PROCESA LOS RECLAMOS QUE DEBERAN SER ATENDIDOS POR LA EPSA. EL SISTEMA DE ATENCION A CLIENTES ES REGULADO POR LA AUTORIDAD DE FISCALIZACION Y CONTROL SOCIAL DE AGUA POTABLE Y SANEAMIENTO AAPS. LOS RECLAMOS SON REALIZADOS POR VIA TELEFONICA O DE MANERA ESCRITA. CADA RECLAMO TIENE SU NUMERO DE REGISTRO PARA CONTROL. ANUALMENTE LA EPSA PRESENTA UN REPORTE Y LOS INDICADORES DE ATENCION AL CLIENTE A LA AAPS. EN EL AREA RURAL, NO EXISTE SISTEMAS DE ATENCION AL CLIENTE INSTITUIDO EN LAS EMPRESAS OPERADORES DEL SERVICIO.There are no formal mechanisms in place for handling complaints. However, the following practices are in place yet not very effective: . For urban water supply and sanitation toll free lines exist, though not effective. . Customer satisfaction survey conducted every 5 years by the National Strategy office. . Open door policy available especially in high offices such as Office of the President, Permanent Secretary etcNão existe no país um órgão nacional para regulação e fiscalização dos serviços de água e esgotamento sanitário, em função do desenho institucional do setor, determinado pela Constituição Federal, e regulamentado pela Lei de Saneamento Básico (Lei no 11.445/2007). A regulação e a fiscalização cabem aos entes subnacionais municipais (5565 municipalidades) e está em processo de implantação. Em função disto, não há um mecanismo e de queixas nacional. Contudo, a maioria dos prestadores dos serviços nos governos subnacionais disponibiliza canais para recebimento de reclamações dos usuários sobre falta ou precariedade dos serviços, por via telefônica, internet e presencial. Da mesma forma, nos municípios em que atua alguma agência reguladora, esta possui ouvidoria para atender às reclamações dos usuários. Nos municípios maiores geralmente existe um órgão público de defesa dos consumidores (PROCON), para defesa de direitos do consumidor, em geral, que atua como instância de reclamação e de solução de conflitos não resolvidos diretamente com os prestadores. Há no país uma Associação Brasileira de Agências de Regulação (ABAR), que congrega os reguladores de diferentes serviços e que dispõe de uma Câmara Técnica de Saneamento Básico, que vem atuando no sentido de implantar algum mecanismo de coordenação entre os reguladores de água e esgotamento sanitário, no que couber. No âmbito da Justiça, o Ministério Público, agência independente, tem competência e atribuições de defesa de direitos Sociais.Pour le milieu urbain, il y a les centres d’appel, les boites à idées dans les agences, l’accueil clientèle dans les agences et les enquêtes de satisfaction des bénéficiaires. Pour le milieu rural, il y a la possibilité pour les bénéficiaires d’interpeler l’administration à travers les structures déconcentrées (Direction régionale en charge de l’eau et l’assainissement) par le biais des représentants communaux.

1. The members grumble and make complaints in the public meetings. 2. In case of urban water supply, water bills provides contact numbers for customers to feedback for the service providing. However, there is no customer committee to received and solving user’s complaint at all level, it happens only ad-hoc .

Sector Urbano: Todas las Empresas concesionarias de Agua potable y Saneamiento deben disponer de mecanismos para reclamos, e informar a la Superintendencia de Servicios Sanitarios periódicamente las estadísticas respectivas. Además, la Superintendencia dispone de mecanismos de atención de reclamos de la ciudadanía. Sector Rural: Los usuarios de Comités de Agua Potable Rural pueden acceder a las Direcciones Regionales de Obras Hidráulica o a través de Oficinas de Información y Reclamos, OIRS, dispuestas por el Estado. La administración de los sistemas de agua potable rural es efectuada por las propias comunidades, por lo que la atención se refiere a nuevos sistemas o nuevos usuarios que pueden ser beneficiaros de inversión del Programa de Agua Potable Rural.A través de las empresas de servicios públicos, pues estas tienen la obligación de informar a los usuarios de cómo presentarlas y aun de presentar recursos establecidos en la ley. También la Superintendencia realiza divulgación a través de herramientas como la página Web y capacitación a vocales de control de servicios públicos. La SSPD desarrolla la estrategia de Fortalecimiento en la Promoción de la Participación Ciudadana y el Control Social en desarrollo de los deberes legales contenidos en la Ley 142 de 1994, y en virtud de ella, realiza capacitaciones dirigidas a los vocales de control, autoridades locales, municipales y departamentales, a fin de sensibilizarlos sobre sus responsabilidades en la promoción del control social, defensa de los derechos de los usuarios de servicios públicos y deberes de los mismos, con miras a buscar una solución concertada a las problemáticas regionales en la prestación de los servicios públicos. Adicional a esto mediante un trabajo de asesoramiento y capacitaciones a los usuarios de servicios públicos se promueve la conformación de Comités de Desarrollo y Control Social y se capacita sobre el proceso de reclamación ante las empresas prestadoras y la Superservicios. A su vez, la entidad realiza varios eventos de Presencia Institucional tales como Ferias de Servicios Públicos y Superservicios a la Universidad; con el fin de acercar la entidad a la comunidad y dar a conocer el procedimiento adecuado que deben realizar para realizar una reclamación ante las empresas prestadoras, los medios de contacto que tienen disponibles para comunicarse con la entidad y puedan tener un asesoramiento constante por parte de la Superservicios.


Mecanismos de la Defensoría del Consumidor, Sistema de quejas y reclamos de ANDA, Centro de Defensa del Consumidor. El centro de atención ciudadana de ANDA tiene como ámbito de acción la prestación de una atención expresa a través del número telefónico único 915. Por medio de esta tecnología se le brindará una solución oportuna mediante un sistema único de registro electrónico que le permite dar seguimiento a sus trámites, denuncias y consultas; un sistema modelo de transparencia para dar confianza a la ciudadanía de una gestión de servicios confiable, precisa, veraz, eficiente y eficaz. www.anda.gob.sv

The hotline complaint mechanism is very important for immediate reactions. However, there is no established hotline compliant mechanism for all urban areas for drinking water, there is hotline complaint mechanism for Addis Ababa which is free of charge. However, there are local FM radios whereby the public raises the issues of complaints to the Water supply and sewerage service providers in other towns. In some cases the service provider responsible personnel responds accordingly for live questions. Regarding to sanitation, there is no effective complaint mechanism such as hotline in the urban centers. However, as it is indicated for drinking water supply , there is also live radio programs entertaining the sanitation service issues. But in the rural setups, the Health Extension Workers (HEWs) are working house to house in each kebele so that the households will tell the sanitation service complaints physically to the HEWs. In addition, the Health Development Army (HDA), one to five networks, will also visit networked houses and inform to HEWs for soliciting solutions. This approach will also apply for urban settings in regard to sanitation since there is urban health extension programme.



Some programs in sanitation and hygiene have a different complaint mechanism. For instance, in PAMSIMAS and SANIMAS complaint mechanism through facilitator / facility management group (KPS), respectively. Another example is from a technical point field (PDAM) several complaints through telephone hotline, then through the PU complaints forwarded for immediate follow-up to the technical section.- Availability of 24-hour hotline No. 122 to report the urban and rural water and wastewater emergencies, where by a complaint is processed at the earliest possible time. -The 1490 hotline for complaints on health issues including water and wastewater, which are answered within 24 hours in flooding, 48 hours during emergencies and 72 hours under normal conditions







Centres d’appel téléphonique pour les réclamations concernant l’assainissement et l’eau potable en milieu urbain (SDE et ONAS) En milieu rural, saisie des autorités locales et des associations des usagers de forage ou des comités de gestion des forages pour ce qui concerne l’eau potable. Pour ce qui concerne l’assainissement en milieu rural, c’est sans objet, car l’assainissement y est de type individuel.

The establishment of a Consumer Service to which complaints can be reported is a legal requirement, set by regulations in terms of the WS Act. Unfortunately this is not always a guarantee that one will be established. In many municipalities customer relations management remains problematic and is ineffective, despite the existence of Consumer Services. The best example in South Africa is the Drakenstein WSA with a phone-in hotline and an audited response time of 40 minutes.

• Government Information Centre Hotline – 1919 • NWSDB complains/ leakage report Hotline – 1939 • Customer charter system is available in the NWSDB • There are mechanisms to solve any issues in Grass root levels in NWSDB. • Disaster Management Centre Hotline – 117 • Complain Unit for Local Government Hotline – 011 2328428


Par rapport à l’AEPA en milieu rural, la déconcentration des services (directions régionale, affectation des agents forment dans les préfectures qui assistent les comités points d’eau dans la gestion ) ; la mise en place d’un réseau d’entretien/maintenance dans les localités ( Agents Forment/mécanicien pompe – Fournisseurs de pièces de rechanges/Vendeurs de pièces de rechanges des pompes – Artisan réparateurs- responsable villageois/comité eau) permettent l’enregistrement et le traitement des plaintes. En milieu urbain, La société Togolaise des Eaux a mis en place sur le plan national un appel téléphonique dit « numéro vert » sans coût qui se charge recueillir les plaintes de population ; en dehors de cet appel téléphonique il existe dans chaque centre d’exploitation une section clientèle chargé de réception des plaintes. On note aussi des boites à suggestions dans les services Dans le sous secteur hygiène et assainissement : plaintes directes au niveau des servicesRural Areas- Complaints are to the Village Water Committee, if the committee can not handle, they will report to the Public health Inspectors and they will work to it as soon as possible Urban Areas- Hotline, counter for complains handled by customer service staff, which they will respon to a complaint within 8 hours.Among the mechanisms for receiving complaints: -Green Numbers -Office of claims inside ONAS and SONEDE -Office of relationship with citizens inside the Ministries who did the analysis and annual reporting (number of claims, processing time, etc. ..). - The interactive web sites for ONAS and SONEDE. -Satisfaction Survey Customer (SONEDE). -The Ministry of Health. For drinking water systems in remote rural areas managed by the Water Users Associations. Receipt of complaints is done through: -Regional Offices of the Ministry of Agriculture -The Ministry of Health -The delegations -Governorates -The office of relationship with citizens (Ministry of Agriculture)National Water and Sewerage Corporation, the government parastatal in-charge of Operation and Maintenance of the largest 33 urban towns in Uganda has a complaints hotline of 0800100977 that works 24/7, its target response time is less than 3 hours and has recently carried out a customer satisfaction survey to determine the customer satisfaction index and know how to improve customer service. U Report by UNICEF The use of mobile phones to report breakdowns (Mobile for Water Initiative). Social accountability (using citizens’ report cards and community score cards have been used in a few places. Ministry of Finance has a budget monitoring unit which also goes to the field to check on the utilisation of funds.• The presence of a hot line for complaints, • deadlines reaction to complaints, • customer satisfaction, • the answers received, • the treatment in housing, • treatment of complaints to courts etc. Examples of effective complaints mechanism-of complaints on the issue of drinking water quality and sanitation in rural areas Local authorities of territorial communities of the seven villages of the Boryspil district of Kyiv region appealed to the Ministry of health of Ukraine, Chief state sanitary doctor Ministry of health of Ukraine and a number of scientific-research institutes of NAS of Ukraine on the issue of the negative environmental consequences due to the upcoming discharges of insufficiently treated municipal wastewater, Borispol in boggy forest coast Kanev reservoir and deterioration in this regard, the quality of drinking water in каптажах and wells. Complaint-appeal was considered by a number of scientific and research institutes of NAS of Ukraine (Institute of botany named. N.G. Kholodny, National Botanic garden named after. M.M. Grishko, the research Institute of forestry and agroforestry them. G.M. Vysotsky). In conclusion, these organizations were noted inadmissibility of the designed construction owing to the incomplete accounting of all the conditions and requirements of the environmental legislation. It was recommended to carry out a detailed environmental expertise of the territory in accordance with applicable law and international obligations of Ukraine in the sphere of health and environment. An Institute of colloid chemistry and chemistry of water named after A.V. Dumanskogo of the National academy of sciences of Ukraine took upon itself the obligation of monitoring the quality of drinking water. On the basis of the received conclusions of the Kyiv regional state administration has decided to conduct the mandatory state ecological expertise and public discussion of its results before the start of construction.


If people in the community are unsatisfied with the quality of served drinking water, they will collect signatures of community members then submit an official letter attached with signatory list and supporting evidences to the local government and involved bodies to request remedial measures. The local government then will be leading actor to request involved bodies, including water supplier, to fix with this problems then report the results to local government and inform to community by an official letter on how the problems are resolved? What measures have been taken? What can be or cannot be done? What is the situation of existing drinking water? Further actions for ensuring quality of water. Jerusalem Water Undertaking (water service provider) 24 hour hotline West Bank Water Department Response to complaints within short time to water complains or water cut off or maintenance. Most of the Service providers communicate through social media and actions are taken

La factura de la empresa proveedora de los servicios en el área metropolitana de Buenos Aires (provee servicios de provisión de agua potable a 9, 2 millones de habitantes y de desagües cloacales aproximadamente a 7 millones de habitantes) presenta en su factura un recuadro destacado de aprox. 5 cm2 (8% del total de la superficie de la misma) con un número telefónico de cobro revertido (0800) disponible para atención técnica durante las 24 horas.

All the questions connected with citizens is regulated by the Law of the Republic of Belarus «On Appeals of Citizens and Legal Entities» from July 18, 2011 № 300-z. http://president.gov.by/press11545.html_ Treatment - individual or collective statement, suggestion, complaint, as set out in written, electronic or oral form. Citizens of Belarus have the right to appeal to the organization by submitting a written, electronic or oral applications (personal reception) and individual entrepreneurs by making comments and proposals in the book of comments and suggestions. Written requests should be responded not later than fifteen days, and cases requiring additional investigation and checking - not later than in one month, unless otherwise specified by legislative acts. The most frequent calls in the WASH sector are complaints on the quality of water due to high natural content of iron, as well as complaints about the construction of local treatment facilities.

EN EL AREA URBANA, LAS EPSAS CUENTAN CON OFICINAS DE ATENCION AL CONSUMIDOR, DONDE SE PROCESA LOS RECLAMOS QUE DEBERAN SER ATENDIDOS POR LA EPSA. EL SISTEMA DE ATENCION A CLIENTES ES REGULADO POR LA AUTORIDAD DE FISCALIZACION Y CONTROL SOCIAL DE AGUA POTABLE Y SANEAMIENTO AAPS. LOS RECLAMOS SON REALIZADOS POR VIA TELEFONICA O DE MANERA ESCRITA. CADA RECLAMO TIENE SU NUMERO DE REGISTRO PARA CONTROL. ANUALMENTE LA EPSA PRESENTA UN REPORTE Y LOS INDICADORES DE ATENCION AL CLIENTE A LA AAPS. EN EL AREA RURAL, NO EXISTE SISTEMAS DE ATENCION AL CLIENTE INSTITUIDO EN LAS EMPRESAS OPERADORES DEL SERVICIO.There are no formal mechanisms in place for handling complaints. However, the following practices are in place yet not very effective: . For urban water supply and sanitation toll free lines exist, though not effective. . Customer satisfaction survey conducted every 5 years by the National Strategy office. . Open door policy available especially in high offices such as Office of the President, Permanent Secretary etcNão existe no país um órgão nacional para regulação e fiscalização dos serviços de água e esgotamento sanitário, em função do desenho institucional do setor, determinado pela Constituição Federal, e regulamentado pela Lei de Saneamento Básico (Lei no 11.445/2007). A regulação e a fiscalização cabem aos entes subnacionais municipais (5565 municipalidades) e está em processo de implantação. Em função disto, não há um mecanismo e de queixas nacional. Contudo, a maioria dos prestadores dos serviços nos governos subnacionais disponibiliza canais para recebimento de reclamações dos usuários sobre falta ou precariedade dos serviços, por via telefônica, internet e presencial. Da mesma forma, nos municípios em que atua alguma agência reguladora, esta possui ouvidoria para atender às reclamações dos usuários. Nos municípios maiores geralmente existe um órgão público de defesa dos consumidores (PROCON), para defesa de direitos do consumidor, em geral, que atua como instância de reclamação e de solução de conflitos não resolvidos diretamente com os prestadores. Há no país uma Associação Brasileira de Agências de Regulação (ABAR), que congrega os reguladores de diferentes serviços e que dispõe de uma Câmara Técnica de Saneamento Básico, que vem atuando no sentido de implantar algum mecanismo de coordenação entre os reguladores de água e esgotamento sanitário, no que couber. No âmbito da Justiça, o Ministério Público, agência independente, tem competência e atribuições de defesa de direitos Sociais.


Los ministerios de Salud y Ambiente en sus contralorías de servicios y auditorías atienden reclamos por faltas al cumplimiento de leyes. -En el AyA y en la ESPH los reclamos se atienden por medio de la Contraloría de Servicios y en su centro de llamadas por medio de una línea 800 -En las ASADAS es posible plantear reclamos en las asambleas generales o ante el fiscal de la Junta Directiva. Y en general las personas pueden presentar sus inconformidades directamente ante: Sala Constitucional; Defensoría de los Habitantes; y la ARESEPSon varios. Existen oficinas comerciales locales de las empresas de abastecimiento y saneamiento para quejas y reclamaciones por incumplimiento de contratos, las que se verifican y se da respuesta en plazos de 1-7 días. De no estar satisfechos, los usuarios pueden reclamar a la Empresa y a los Gobiernos locales. Los delegados de Gobierno local renden cuenta de su gestión a los electores , recogen y tramitan quejas y planteamientos manifestados y da seguimiento con los prestatarios de los servicios púnicos.de agua y saneamiento.Eau potable • Enquête de satisfaction auprès de la clientèle (HU) • Existence d’un service d’enregistrement des plaintes à l’ONEP (Office National de l’Eau Potable) • Existence d’un centre d’appel téléphonique : 175 Assainissement : • La SODECI reçoit les requêtes qu’elle doit exécuter en 48h. • Après réception des listes de travaux exécutés, l’ONAD vérifie par des appels. • En milieu rural, existence de mécanisme pour saisir l’autorité villageoise (chefferie) et l’autorité administrative (Sous-préfecture) Hygiène : • En Santé et Hygiène, il existe un numéro de téléphone : 143 qui reçoit toutes les plaintes des usagers des services de Santé.





Some programs in sanitation and hygiene have a different complaint mechanism. For instance, in PAMSIMAS and SANIMAS complaint mechanism through facilitator / facility management group (KPS), respectively. Another example is from a technical point field (PDAM) several complaints through telephone hotline, then through the PU complaints forwarded for immediate follow-up to the technical section.







The establishment of a Consumer Service to which complaints can be reported is a legal requirement, set by regulations in terms of the WS Act. Unfortunately this is not always a guarantee that one will be established. In many municipalities customer relations management remains problematic and is ineffective, despite the existence of Consumer Services. The best example in South Africa is the Drakenstein WSA with a phone-in hotline and an audited response time of 40 minutes.


Par rapport à l’AEPA en milieu rural, la déconcentration des services (directions régionale, affectation des agents forment dans les préfectures qui assistent les comités points d’eau dans la gestion ) ; la mise en place d’un réseau d’entretien/maintenance dans les localités ( Agents Forment/mécanicien pompe – Fournisseurs de pièces de rechanges/Vendeurs de pièces de rechanges des pompes – Artisan réparateurs- responsable villageois/comité eau) permettent l’enregistrement et le traitement des plaintes. En milieu urbain, La société Togolaise des Eaux a mis en place sur le plan national un appel téléphonique dit « numéro vert » sans coût qui se charge recueillir les plaintes de population ; en dehors de cet appel téléphonique il existe dans chaque centre d’exploitation une section clientèle chargé de réception des plaintes. On note aussi des boites à suggestions dans les services Dans le sous secteur hygiène et assainissement : plaintes directes au niveau des services

Among the mechanisms for receiving complaints: -Green Numbers -Office of claims inside ONAS and SONEDE -Office of relationship with citizens inside the Ministries who did the analysis and annual reporting (number of claims, processing time, etc. ..). - The interactive web sites for ONAS and SONEDE. -Satisfaction Survey Customer (SONEDE). -The Ministry of Health. For drinking water systems in remote rural areas managed by the Water Users Associations. Receipt of complaints is done through: -Regional Offices of the Ministry of Agriculture -The Ministry of Health -The delegations -Governorates -The office of relationship with citizens (Ministry of Agriculture)National Water and Sewerage Corporation, the government parastatal in-charge of Operation and Maintenance of the largest 33 urban towns in Uganda has a complaints hotline of 0800100977 that works 24/7, its target response time is less than 3 hours and has recently carried out a customer satisfaction survey to determine the customer satisfaction index and know how to improve customer service. U Report by UNICEF The use of mobile phones to report breakdowns (Mobile for Water Initiative). Social accountability (using citizens’ report cards and community score cards have been used in a few places. Ministry of Finance has a budget monitoring unit which also goes to the field to check on the utilisation of funds.• The presence of a hot line for complaints, • deadlines reaction to complaints, • customer satisfaction, • the answers received, • the treatment in housing, • treatment of complaints to courts etc. Examples of effective complaints mechanism-of complaints on the issue of drinking water quality and sanitation in rural areas Local authorities of territorial communities of the seven villages of the Boryspil district of Kyiv region appealed to the Ministry of health of Ukraine, Chief state sanitary doctor Ministry of health of Ukraine and a number of scientific-research institutes of NAS of Ukraine on the issue of the negative environmental consequences due to the upcoming discharges of insufficiently treated municipal wastewater, Borispol in boggy forest coast Kanev reservoir and deterioration in this regard, the quality of drinking water in каптажах and wells. Complaint-appeal was considered by a number of scientific and research institutes of NAS of Ukraine (Institute of botany named. N.G. Kholodny, National Botanic garden named after. M.M. Grishko, the research Institute of forestry and agroforestry them. G.M. Vysotsky). In conclusion, these organizations were noted inadmissibility of the designed construction owing to the incomplete accounting of all the conditions and requirements of the environmental legislation. It was recommended to carry out a detailed environmental expertise of the territory in accordance with applicable law and international obligations of Ukraine in the sphere of health and environment. An Institute of colloid chemistry and chemistry of water named after A.V. Dumanskogo of the National academy of sciences of Ukraine took upon itself the obligation of monitoring the quality of drinking water. On the basis of the received conclusions of the Kyiv regional state administration has decided to conduct the mandatory state ecological expertise and public discussion of its results before the start of construction.


If people in the community are unsatisfied with the quality of served drinking water, they will collect signatures of community members then submit an official letter attached with signatory list and supporting evidences to the local government and involved bodies to request remedial measures. The local government then will be leading actor to request involved bodies, including water supplier, to fix with this problems then report the results to local government and inform to community by an official letter on how the problems are resolved? What measures have been taken? What can be or cannot be done? What is the situation of existing drinking water? Further actions for ensuring quality of water.


EN EL AREA URBANA, LAS EPSAS CUENTAN CON OFICINAS DE ATENCION AL CONSUMIDOR, DONDE SE PROCESA LOS RECLAMOS QUE DEBERAN SER ATENDIDOS POR LA EPSA. EL SISTEMA DE ATENCION A CLIENTES ES REGULADO POR LA AUTORIDAD DE FISCALIZACION Y CONTROL SOCIAL DE AGUA POTABLE Y SANEAMIENTO AAPS. LOS RECLAMOS SON REALIZADOS POR VIA TELEFONICA O DE MANERA ESCRITA. CADA RECLAMO TIENE SU NUMERO DE REGISTRO PARA CONTROL. ANUALMENTE LA EPSA PRESENTA UN REPORTE Y LOS INDICADORES DE ATENCION AL CLIENTE A LA AAPS. EN EL AREA RURAL, NO EXISTE SISTEMAS DE ATENCION AL CLIENTE INSTITUIDO EN LAS EMPRESAS OPERADORES DEL SERVICIO.

Não existe no país um órgão nacional para regulação e fiscalização dos serviços de água e esgotamento sanitário, em função do desenho institucional do setor, determinado pela Constituição Federal, e regulamentado pela Lei de Saneamento Básico (Lei no 11.445/2007). A regulação e a fiscalização cabem aos entes subnacionais municipais (5565 municipalidades) e está em processo de implantação. Em função disto, não há um mecanismo e de queixas nacional. Contudo, a maioria dos prestadores dos serviços nos governos subnacionais disponibiliza canais para recebimento de reclamações dos usuários sobre falta ou precariedade dos serviços, por via telefônica, internet e presencial. Da mesma forma, nos municípios em que atua alguma agência reguladora, esta possui ouvidoria para atender às reclamações dos usuários. Nos municípios maiores geralmente existe um órgão público de defesa dos consumidores (PROCON), para defesa de direitos do consumidor, em geral, que atua como instância de reclamação e de solução de conflitos não resolvidos diretamente com os prestadores. Há no país uma Associação Brasileira de Agências de Regulação (ABAR), que congrega os reguladores de diferentes serviços e que dispõe de uma Câmara Técnica de Saneamento Básico, que vem atuando no sentido de implantar algum mecanismo de coordenação entre os reguladores de água e esgotamento sanitário, no que couber. No âmbito da Justiça, o Ministério Público, agência independente, tem competência e atribuições de defesa de direitos Sociais.


Los ministerios de Salud y Ambiente en sus contralorías de servicios y auditorías atienden reclamos por faltas al cumplimiento de leyes. -En el AyA y en la ESPH los reclamos se atienden por medio de la Contraloría de Servicios y en su centro de llamadas por medio de una línea 800 -En las ASADAS es posible plantear reclamos en las asambleas generales o ante el fiscal de la Junta Directiva. Y en general las personas pueden presentar sus inconformidades directamente ante: Sala Constitucional; Defensoría de los Habitantes; y la ARESEPSon varios. Existen oficinas comerciales locales de las empresas de abastecimiento y saneamiento para quejas y reclamaciones por incumplimiento de contratos, las que se verifican y se da respuesta en plazos de 1-7 días. De no estar satisfechos, los usuarios pueden reclamar a la Empresa y a los Gobiernos locales. Los delegados de Gobierno local renden cuenta de su gestión a los electores , recogen y tramitan quejas y planteamientos manifestados y da seguimiento con los prestatarios de los servicios púnicos.de agua y saneamiento.Eau potable • Enquête de satisfaction auprès de la clientèle (HU) • Existence d’un service d’enregistrement des plaintes à l’ONEP (Office National de l’Eau Potable) • Existence d’un centre d’appel téléphonique : 175 Assainissement : • La SODECI reçoit les requêtes qu’elle doit exécuter en 48h. • Après réception des listes de travaux exécutés, l’ONAD vérifie par des appels. • En milieu rural, existence de mécanisme pour saisir l’autorité villageoise (chefferie) et l’autorité administrative (Sous-préfecture) Hygiène : • En Santé et Hygiène, il existe un numéro de téléphone : 143 qui reçoit toutes les plaintes des usagers des services de Santé.



Eau en milieu urbain : Centre d’appel (Numéro vert) ; Réception et Enregistrement des plaintes à l’accueil ; Délai de traitement (moins de 72 heures) Eau en milieu rural Réclamation déposée auprès des bases régionales ou base de suivi des points d’eau du SNAPE ou Assainissement en milieu urbain : Plaintes déposée au niveau de la Direction de l’Assainissement succédée d’une mission conjointe DNACV et Direction communale de l’Environnement qui va constater les faits et faire rétablir le tord. La brigade de salubrité (au niveau communal) ou la brigade verte (au niveau du ministère de l’environnement) peuvent être éventuellement mis à contribution.


Consideration of complaints and applications of the citizens on water supply and sanitation are governed by the Laws of the « Concerning the Protection of Consumers' Rights » (2007); «About drinking water» (1999); «About local authority» (2011), «About the order of citizens’ complaints and application s consideration» (2007), technical regulations «About drinking water safety». Non-compliance with the terms of the contract with the water supplier according to the quality and quantity of water, and sewage grant right to the subscriber for application to the service provider. Maximum term of consideration and response is not more than 30 days. Public agences consider the applications provided by the Law of the Kyrgyz Republic “About order of citizens’ applications consideration”. In writing of the Law of the KR from 26.02.2008 №16, 15.07.2009 №214, 03.05.2011 №17.





ESSAP – Línea directa 162 ERSSAN y MOPC – Reclamos vía notas En ERSSAN se encuentra la Unidad de Atención al Público, en donde los usuarios pueden acercar sus inquietudes en cuanto a la calidad del servicio. Se instala un expediente de la denuncia para luego dar seguimiento con las instrucciones dadas por la máxima autoridad del Ente y para dar una respuesta a los afectados. Cada prestador debe tener un centro de atención al público, conforme al Marco Regulatorio del ERSSAN SENASA recibe los reclamos de las juntas de saneamientoLa SUNASS tiene cinco mecanismos para canalizar los reclamos y falta de información a los usuarios: 1) El proveedor (EPS) recibe y resuelve los reclamos de los usuarios en primera instancia 2)El Tribunal Administrativo de Solución de Reclamos (TRASS): es responsable de resolver en Segunda Instancia Administrativa (recursos de apelación) el reclamo de los usuarios presentados ante las EPS, de acuerdo a la Resolución de Consejo Directivo N° 066-2006-SUNASS-CD, con su modificatoria Res. N° 088-2007-SUNASS-CD. 3) La Gerencia de Supervisión y Fiscalización (GSF): atiende denuncias de problemas comerciales y operacionales de carácter general que no han sido atendidas de manera oportuna y efectiva. 4) El FonoSunass: es la Central Telefónica exclusiva para orientación de los usuarios que requieran información sobre cómo reclamar, sus derechos y deberes. A través del FonoSunass (línea gratuita para provincias), se pueden realizar consultas sobre cómo reclamar sobre consumo elevado, facturación excesiva, facturación indebida, falta de servicio, entre otros. 5) Oficinas Desconcentradas: para la atención personalizada, la SUNASS está expandiendo sus centros de atención en el país, contando a la fecha con 12 Oficinas Desconcentradas (ODS) para atención a los usuarios.






EN EL AREA URBANA, LAS EPSAS CUENTAN CON OFICINAS DE ATENCION AL CONSUMIDOR, DONDE SE PROCESA LOS RECLAMOS QUE DEBERAN SER ATENDIDOS POR LA EPSA. EL SISTEMA DE ATENCION A CLIENTES ES REGULADO POR LA AUTORIDAD DE FISCALIZACION Y CONTROL SOCIAL DE AGUA POTABLE Y SANEAMIENTO AAPS. LOS RECLAMOS SON REALIZADOS POR VIA TELEFONICA O DE MANERA ESCRITA. CADA RECLAMO TIENE SU NUMERO DE REGISTRO PARA CONTROL. ANUALMENTE LA EPSA PRESENTA UN REPORTE Y LOS INDICADORES DE ATENCION AL CLIENTE A LA AAPS. EN EL AREA RURAL, NO EXISTE SISTEMAS DE ATENCION AL CLIENTE INSTITUIDO EN LAS EMPRESAS OPERADORES DEL SERVICIO.




Eau en milieu urbain : Centre d’appel (Numéro vert) ; Réception et Enregistrement des plaintes à l’accueil ; Délai de traitement (moins de 72 heures) Eau en milieu rural Réclamation déposée auprès des bases régionales ou base de suivi des points d’eau du SNAPE ou Assainissement en milieu urbain : Plaintes déposée au niveau de la Direction de l’Assainissement succédée d’une mission conjointe DNACV et Direction communale de l’Environnement qui va constater les faits et faire rétablir le tord. La brigade de salubrité (au niveau communal) ou la brigade verte (au niveau du ministère de l’environnement) peuvent être éventuellement mis à contribution.





La SUNASS tiene cinco mecanismos para canalizar los reclamos y falta de información a los usuarios: 1) El proveedor (EPS) recibe y resuelve los reclamos de los usuarios en primera instancia 2)El Tribunal Administrativo de Solución de Reclamos (TRASS): es responsable de resolver en Segunda Instancia Administrativa (recursos de apelación) el reclamo de los usuarios presentados ante las EPS, de acuerdo a la Resolución de Consejo Directivo N° 066-2006-SUNASS-CD, con su modificatoria Res. N° 088-2007-SUNASS-CD. 3) La Gerencia de Supervisión y Fiscalización (GSF): atiende denuncias de problemas comerciales y operacionales de carácter general que no han sido atendidas de manera oportuna y efectiva. 4) El FonoSunass: es la Central Telefónica exclusiva para orientación de los usuarios que requieran información sobre cómo reclamar, sus derechos y deberes. A través del FonoSunass (línea gratuita para provincias), se pueden realizar consultas sobre cómo reclamar sobre consumo elevado, facturación excesiva, facturación indebida, falta de servicio, entre otros. 5) Oficinas Desconcentradas: para la atención personalizada, la SUNASS está expandiendo sus centros de atención en el país, contando a la fecha con 12 Oficinas Desconcentradas (ODS) para atención a los usuarios.















• The presence of a hot line for complaints, • deadlines reaction to complaints, • customer satisfaction, • the answers received, • the treatment in housing, • treatment of complaints to courts etc. Examples of effective complaints mechanism-of complaints on the issue of drinking water quality and sanitation in rural areas Local authorities of territorial communities of the seven villages of the Boryspil district of Kyiv region appealed to the Ministry of health of Ukraine, Chief state sanitary doctor Ministry of health of Ukraine and a number of scientific-research institutes of NAS of Ukraine on the issue of the negative environmental consequences due to the upcoming discharges of insufficiently treated municipal wastewater, Borispol in boggy forest coast Kanev reservoir and deterioration in this regard, the quality of drinking water in каптажах and wells. Complaint-appeal was considered by a number of scientific and research institutes of NAS of Ukraine (Institute of botany named. N.G. Kholodny, National Botanic garden named after. M.M. Grishko, the research Institute of forestry and agroforestry them. G.M. Vysotsky). In conclusion, these organizations were noted inadmissibility of the designed construction owing to the incomplete accounting of all the conditions and requirements of the environmental legislation. It was recommended to carry out a detailed environmental expertise of the territory in accordance with applicable law and international obligations of Ukraine in the sphere of health and environment. An Institute of colloid chemistry and chemistry of water named after A.V. Dumanskogo of the National academy of sciences of Ukraine took upon itself the obligation of monitoring the quality of drinking water. On the basis of the received conclusions of the Kyiv regional state administration has decided to conduct the mandatory state ecological expertise and public discussion of its results before the start of construction.




A través de las empresas de servicios públicos, pues estas tienen la obligación de informar a los usuarios de cómo presentarlas y aun de presentar recursos establecidos en la ley. También la Superintendencia realiza divulgación a través de herramientas como la página Web y capacitación a vocales de control de servicios públicos. La SSPD desarrolla la estrategia de Fortalecimiento en la Promoción de la Participación Ciudadana y el Control Social en desarrollo de los deberes legales contenidos en la Ley 142 de 1994, y en virtud de ella, realiza capacitaciones dirigidas a los vocales de control, autoridades locales, municipales y departamentales, a fin de sensibilizarlos sobre sus responsabilidades en la promoción del control social, defensa de los derechos de los usuarios de servicios públicos y deberes de los mismos, con miras a buscar una solución concertada a las problemáticas regionales en la prestación de los servicios públicos. Adicional a esto mediante un trabajo de asesoramiento y capacitaciones a los usuarios de servicios públicos se promueve la conformación de Comités de Desarrollo y Control Social y se capacita sobre el proceso de reclamación ante las empresas prestadoras y la Superservicios. A su vez, la entidad realiza varios eventos de Presencia Institucional tales como Ferias de Servicios Públicos y Superservicios a la Universidad; con el fin de acercar la entidad a la comunidad y dar a conocer el procedimiento adecuado que deben realizar para realizar una reclamación ante las empresas prestadoras, los medios de contacto que tienen disponibles para comunicarse con la entidad y puedan tener un asesoramiento constante por parte de la Superservicios.










































GLAAS 2013-2014 country survey questionnaire (Section B)

Section B: Monitoring Responses to this section of the questionnaire will help to determine the level of monitoring activity performed by the government, as well as other stakeholders and how this information is used in the planning, development and evaluation of water and sanitation services.

NATIONAL ASSESSMENT

B1.

a. Sanitation

b. Drinking-water

c.

B2.

a.

b.

c.

Latest National assessment (e.g. Joint Sector Review): When was the last national sanitation and drinking-water supply review or assessment conducted (month/year)?

Hygiene promotion and/or practice

Impacts of sector review: Please give an example of a time when regular performance review or Joint Sector Review resulted in a substantial change to policy, strategy or programming.

DRINKING WATER QUALITY SURVEILLANCE

B3.

a. Urban drinking-water quality

b. Rural drinking-water quality

c. Please describe the reasons for any insufficiencies, (e.g. low frequency of surveillance, lack of staff for follow-up action, etc.)

USE OF MONITORING DATA B4.

(Please check one response in each row)

Health sector

a. Identify public health priorities for reducing WASH related diseases

Independent monitoring and audits: Is independent surveillance[1] of drinking water quality carried out and does it inform remedial action?

Data availability for decision-making: Are data collected and used to inform decision making?

b. Response to WASH related disease outbreak

Sanitation

d. Policy and strategy

e. Resource allocation

Drinking-water

f. Policy and strategy

g. National standards

h. Resource allocation

MONITORING OF DISADVANTAGED GROUPS

B5.

a.

b.

c. Remote or hard to reach areas

d. Indigenous population

e. Internally displaced or refugees

f. Ethnic minorities

g. People with disabilities

h.

i.

PERFORMANCE INDICATORS

Tracking progress among disadvantaged groups: Do monitoring systems track and report progress in extending the service provision specifically among the following population groups?

Poor populations (e.g. poorest quintile)

Populations living in slums or informal settlements

Other disadvantaged groups:(please specify)

If yes, please attach available public report (or web link)

GLAAS March 2015: Please note there was an error with question numbering. B4b skips to B4d. This has been corrected in the datafile.

C73


B6.

i) Sanitation

a.

b.

c.

d.

Use of selected performance indicators to track progress: Are there clearly defined national standards or agreed upon performance indicators that are used in the following categories? (please select one applicable response in each row)

Expenditure (e.g. ratio spent/allocated, proportion of budget released mid-term)

Service quality (e.g. treated effluent quality, frequency of emptying septic, tanks response time to complaints)

Equitable service coverage (e.g. % populations in different locations, and different economic groups, with access)

Cost effectiveness (e.g. cost for levels of service (latrines, networked sewage system), O+M spent)

e.

f.

g.

h.

i.

Functionality of systems (e.g. working/non-working infrastructure, asset management)

Affordability (e.g. ability to pay by poorest 10%, % of household income spent on user charges)

Wastewater/septage reuse (e.g. % of septage reuse, levels of for various uses)

Institutional effectiveness (e.g. % of treated wastewater, technical staff per connection, material certification schemes )

Cost-recovery (e.g. % service provider costs covered by internal revenue versus external subsidies)

Question B6 continued on following page ->PERFORMANCE INDICATORS (CONTINUED)

B6. (continued from previous page)

ii) Drinking-water

a.

b.

c.

Expenditure (e.g. ratio spent/allocated, proportion of budget released mid-term)

Service quality (e.g. hours of service, min. pressures in piped water systems, response time to complaints, quality of the water supply, seasonable variability in delivery)

Equitable service coverage (e.g. % populations in different locations, and different economic groups, with access)

d.

e.

f.

g.

h.

Cost effectiveness (e.g. cost for levels of service (boreholes, networked piped system etc..), O+M spent)

Functionality of systems (e.g. working/non-working infrastructure, asset management)

Affordability (e.g. ability to pay by poorest 10%, % of household income spent on user charges)

Institutional effectiveness (e.g. non-revenue water, employees/1000 connections )

Cost-recovery (e.g. % service provider costs covered by internal revenue versus external subsidies)

Question B6 continued on following page ->PERFORMANCE INDICATORS (CONTINUED)

B6. (continued from previous page)

iii) Hygiene promotion

a. Coverage of promotion programs

b.

a.

b. Average nonrevenue water (NRW) for the three largest water suppliers

c. Please highlight additional specific examples of indicators or performance indicator system(s) that are used:

MONITORING OF SERVICE PROVIDERS

B7.(Please check the response that applies for the majority of providers in each service provider type and sub-sector)

Cost effectiveness of programs (e.g. costs, hygiene knowledge, hygiene practices)

iv) Monitored indicators: If the following indicators are measured, please indicate approximate value(s):

Please estimate the national percentage of urban wastewater that is treated[2]? (through a centralized or decentralized system?

3 In this instance, ‘treated’ means the use of physical, biological, or chemical treatment processes that reduce the impacts of wastewater flows to human health and the environment.

Service providers: Do service providers report the results of their internal monitoring against required service standards to the regulatory authority and does internal monitoring trigger timely corrective action?

a.

b.

c.

d.

e. Please describe other mechanisms to report and regulate based on monitoring:

COMMUNICATION OF MONITORING RESULTS

B8.

Sanitation

a. Urban sanitation

b. Rural sanitation

Drinking-water

c. Urban drinking water supply

d. Rural drinking-water supply

Urban formal service providers (e.g. government utilities, private sector utilities)

Rural formal service providers (e.g. government utilities, private sector utilities)

Community-based (owned or operated) service providers

Informal service providers (e.g. informal private operators, NGOs)

Dissemination of data: Is the performance (e.g. quality of service) of the formal service providers made public and are the results of customer satisfaction information made public? (please check all that apply)

[1] Surveillance performed by service provider with verification by independent regulator, or performed directly by independent regulator

Responses to this section of the questionnaire will help to determine the level of monitoring activity performed by the government, as well as other stakeholders and how this information is used in the planning, development and evaluation of water and sanitation services.

NATIONAL ASSESSMENT

No national assessment Assessment date (month/year)

0

0

0

Please indicate whether you have received external technical assistance to support sector review:

Please indicate whether further assistance is needed:

Latest National assessment (e.g. Joint Sector Review): When was the last national sanitation and drinking-water supply review or assessment conducted (month/year)?

Please attach a copy of the applicable report (or provide web-link)

Impacts of sector review: Please give an example of a time when regular performance review or Joint Sector Review resulted in a substantial change to policy, strategy or


Testing of WQ against national standards

Performed, but data not used

a. 0 0.5

b. 0 0.5

Please describe the reasons for any insufficiencies, (e.g. low frequency of surveillance, lack of staff for follow-up action, etc.)

USE OF MONITORING DATA

Identify public health priorities for reducing WASH related diseases a. 0


Not done or insufficiently performed

: Are data collected and used to inform decision making?

Only limited data collected and limited availability

Response to WASH related disease outbreak b. 0

d. 0e. 0

f. 0g. 0h. 0


Sanitation

Yes

a. 1

b. 1

c. 1

d. 1

e. 1

f. 1g. 1

h. 1


Tracking progress among disadvantaged groups: Do monitoring systems track and report progress in extending the service provision specifically among the following population groups?


Performance indicators are:

Being developed or in progress

a. 0.2

b. 0.2

c. 0.2

d. 0.2

Use of selected performance indicators to track progress: Are there clearly defined national standards or agreed upon performance indicators that are used in the following categories? (please select one applicable response in each row)

Please define main indicator(s) or if not monitored please indicate

“none”.

e. 0.2

f. 0.2

g. 0.2

h. 0.2

i. 0.2

PERFORMANCE INDICATORS (CONTINUED)(continued from previous page)


Being developed

a. 0.2

b. 0.2

c. 0.2


“none”.

d. 0.2

e. 0.2

f. 0.2

g. 0.2

h. 0.2



Being developed

a. 0.2

b. 0.2

Average nonrevenue water (NRW) for the three largest water suppliers

Please highlight additional specific examples of indicators or performance indicator system(s) that are used:


(Please check the response that applies for the majority of providers in each service provider type and sub-sector)Internal monitoring for sanitation

Not reported


“none”.

If the following indicators are measured, please indicate approximate value(s):


In this instance, ‘treated’ means the use of physical, biological, or chemical treatment processes that reduce the impacts of wastewater flows to human health and the environment.

: Do service providers report the results of their internal monitoring against required service standards to the regulatory authority and does internal monitoring trigger timely corrective action?

Reported but does not lead to corrective action

a. 0 0.5

b. 0 0.5

c. 0 0.5

d. 0 0.5

Please describe other mechanisms to report and regulate based on monitoring:


Performance review made public?

Some

(less than 25% of providers (between 25-75% of providers

a. 0 0.5

b. 0 0.5

c. 0 0.5

d. 0 0.5

Is the performance (e.g. quality of service) of the formal service providers made public and are the results of customer satisfaction information made public? (please check all that apply)

Few

[1] Surveillance performed by service provider with verification by independent regulator, or performed directly by independent regulator

Responses to this section of the questionnaire will help to determine the level of monitoring activity performed by the government, as well as other stakeholders and how this information is used in the planning, development and evaluation of water and sanitation services.

NATIONAL ASSESSMENT

Please indicate whether you have received external technical assistance to support sector review:

Please indicate whether further assistance is needed:

: When was the last national sanitation and drinking-water supply review or assessment conducted (month/year)?


Testing of WQ against national standards Auditing against recommended management procedures, with verification

Performed, but data not used

1 0 0.5

1 0 0.5


USE OF MONITORING DATA

0.2 0.7 1


Performed and informs remedial action

Not done or insufficiently performed

Partial data available, but not generally used

Data available and analysed through a management

information system and used for a minority of decisions

Data available and analysed through a management

information system and used for a majority of decisions

0.2 0.7 1

0.2 0.7 10.2 0.7 1

0.2 0.7 10.2 0.7 10.2 0.7 1


Sanitation

Yes No

1 0

1 0

1 0

1 0

1 0

1 01 0

1 0


: Do monitoring systems track and report progress in extending the service provision specifically among the following population groups?


0.4 0.7 1

0.4 0.7 1

0.4 0.7 1

0.4 0.7 1

: Are there clearly defined national standards or agreed upon performance indicators that are used in the following categories? (please select one applicable response in each row)

Agreed but not yet implemented Agreed and baseline data established

Agreed, tracked against established baseline data

0.4 0.7 1

0.4 0.7 1

0.4 0.7 1

0.4 0.7 1

0.4 0.7 1



0.4 0.7 1

0.4 0.7 1

0.4 0.7 1

Agreed but not yet implemented Agreed and baseline data established


0.4 0.7 1

0.4 0.7 1

0.4 0.7 1

0.4 0.7 1

0.4 0.7 1



Agreed but not yet implemented

0.4 0.7

0.4 0.7

a.

Average nonrevenue water (NRW) for the three largest water suppliers b.



(Please check the response that applies for the majority of providers in each service provider type and sub-sector)Internal monitoring for sanitation Internal monitoring for drinking-water

Not reported

Agreed and baseline data established


: Do service providers report the results of their internal monitoring against required service standards to the regulatory authority and does internal monitoring trigger timely corrective action?

Reported and triggers corrective action

Reported but does not lead to corrective action

1 0 0.5

1 0 0.5

1 0 0.5

1 0 0.5



Performance review made public? Customer satisfaction review made public?

Some

(more than 75% of providers (less than 25% of providers (between 25-75% of providers

1 0 0.5

1 0 0.5

1 0 0.5

1 0 0.5

Is the performance (e.g. quality of service) of the formal service providers made public and are the results of customer satisfaction information made public? (please check all that apply)

Most Few


Auditing against recommended management procedures, with verification

Performed and informs remedial action

1

1


Drinking-water

Yes No

1 0

1 0

1 0

1 0

1 0

1 01 0

1 0




1

1


(Please check the response that applies for the majority of providers in each service provider type and sub-sector)Internal monitoring for drinking-water

Reported and triggers corrective action

1

1

1

1



Customer satisfaction review made public?

(more than 75% of providers

1

1

1

1

Most

Drinking-water Hygiene promotion

No Yes

0 1

0 1

0 1

0 1

0 1

0 10 1

0 1

Hygiene promotion

No

0

0

0

0

0

00

0

GLAAS 2013-2014 country survey dataMarch 2, 2015Note: See worksheet 'SectionB_Questions_ResponseCode' for section B questions and explanation of response levels

SECTION B: MONITORINGISO3 Code Country Question B1

ISO3 Country B1_a_date_san_tot B1_a_rep_san_totAFG Afghanistan 2011-2012* Draft National Risk anAGO Angola 2008-2009* IBEP – Inquérito IntegrARG Argentina 2010 ANEXO 1AZE Azerbaijan Twice yearly www.azersu.azBGD Bangladesh 2012BLR Belarus 2013BEN Benin 2013BTN Bhutan 2010 www.nsb.gov.bt/ndas/BOL Bolivia (Plurinational State of) 2012 LA AAPS REALIZA LASBWA Botswana 2003 Botswana National MasBRA Brazil 2011 Diagnóstico dos ServiçBFA Burkina Faso 2013BDI Burundi 2013KHM Cambodia 2012* Cambodia Socio-EconomCMR Cameroon 2011CAF Central African Republic 2008 Rapport de fin de proTCD Chad 2013 Suivi des engagementCHL Chile NACOL Colombia 2012COG Congo revue OMD ..\..\..\GLAAS_2012\revue OMD secteur eauCOK Cook Islands No national assessmentCRI Costa Rica 2013CUB Cuba 2011 Política Nacional HidráCIV Côte d'Ivoire 2012COD Democratic Republic of the Con 2012 DSCRP 2DOM NASLV El Salvador 2013ERI Eritrea 2012*EST EstoniaETH Ethiopia 2011 National WASH InventoFJI Fiji Review in progress Reports not available GAB Gabon 2013 SE de l’UA

B1a. Please indicate the date of the latest national

assessment in sanitation.1

B1a. Please attach a copy of the

applicable report for sanitation (or provide

web-link)

1. GLAAS Report 20122. JMP reports of UNICEF and WHO 2012of children and women (MICS)(www. belstat.gov.by)

• Rapport bilan 2012 du PN-AEPA• Aide-mémoire de la revue conjointe de mars 2013Voir annexe 1; Rapport de la Revue Annuelle Conjointe sectorielle eau et assainissement 2012

Rapport diagnostique de la stratégie nationale d’assainissement liquide 2011http://water.worldbank.org/sites/water.worldbank.org/files/publication/Strategie%20nationale%20d'assainissement%20liquide.pdf

Informe acerca de la eficacia del estado para garantizar la calidad del agua en sus diferentes usos (Contraloría General de la República). http://www.cgr.go.cr (búsqueda de informe: DFOE-AE-IF-01-2013).

Revue annuelle du secteur WASH

Dominican Republic2-salvador/linea-de-base/politica-nacional-de-saneamiento/e Informes de ODMMay 2012 - Nation-wide latrine coverage survey and KABPOctober 2012 - Nation-wide assessment on availability of WASH facilities in health care facilities

Ongoing surveillance and reporting

GMB Gambia 2009 Situational Analysis ofGEO Georgia No national assessmentGHA Ghana 2011* GSS MICS, 2011GIN Guinea 2013 Rapport AMCOW 2012GNB Guinea-Bissau NAHTI Haiti NAHND Honduras 2011IND 2013* http://www.wssinfo.orIDN Indonesia 2013* http://labdata.litbangIRN Iran (Islamic Republic of) 2013 it has been sent to aboJOR Jordan 2012KAZ Kazakhstan 2012KEN Kenya 2013KGZ Kyrgyzstan 2011LAO Lao People's Democratic Republi 2010-2011* Lao Social Indicator SLBN Lebanon No national assessmentLSO Lesotho 2013 2012/13 Performance ALBR Liberia 2013 www.wash-liberia.orgLTU Lithuania 2012MDG Madagascar 2011 Rapport revue sectorieMDV Maldives 2013 Report is on the procesMLI Mali 2013MRT Mauritania 2012 Etude de la DSPC sur leMEX Mexico 2012 Se evalúa con los ProgMNG Mongolia 2013MAR Morocco 2008 Revue stratégique du MOZ Mozambique 2013 Find attached the AideMMR Myanmar 2011* Multiple Indicator CluNPL Nepal 2011 www.seiu.gov.npNER Niger 2012 Rapport sur les IndicatNGA Nigeria 2009 Water And Sanitation OMN Oman 2004 77/2004 Royal Decree PAK Pakistan 2011-2012*PAN Panama 2013PRY Paraguay 2011 DIGESA/SENASA – MSPBPER Peru No national assessmentPHL Philippines 2011 Philippine Sector AsseMDA Republic of Moldova 2012 www.mediu.gov.mdRWA Rwanda 2012* http://www.statistics.SEN Senegal 2013 http://www.pepam.gouSRB Serbia 2013SLE Sierra Leone 2013 WASH Sector Review rZAF South Africa 2012 Green Drop assessmentSSD South Sudan 2013 Rural and Urban WASH LKA Sri Lanka 2011* General Census 2011SDN Sudan 2011 External programme evMKD TFYR Macedonia 2013 YEAR ASSESMENT BY MHTJK Tajikistan 2011 Report on the conductio

Informe GLAAS – 2011 de Honduras8, Agregar MAPAS Y ELINFORME DE GASTO PUBLICO DE SEFIN.

India3

Public Utilities Annual Reports Sector reports prepared by different donor agencies

Kenya demographic health survey 2009, and through Quarterly interagency coordinating committee.Health facts and figures- 2012

Current assessment of measures for water supply and sewage systems renovation and expansion. http://www.am.lt/VI/index.php#a/9662

Evaluation annuelle (rapport)Revue harmonisée du secteur

National statistical office -http://www.nso.mn/

Pakistan Social and Living Standards Measurement Survey 2011-12JMP 2013Informe País para LATINOSAN Panamá 2013 Diagnóstico Nacional de Agua Residuales y Excretas

http://webrzs.stat.gov.rs/WebSite/repository/documents/00/01/04/18/ZS40_129_eng.pdf;webrzs.stat.gov.rs/WebSite/repository/documents/00/00/87/77/SB_556_EKO_BILTEN-2011.pdf

THA Thailand NATLS Timor-Leste 2010* DHS Survey (2010),TGO Togo 2011 www.dsrptogo.tgTON Tonga Monthly Please refer to the TTUN Tunisia 2009UGA Uganda 2013 Sector Performance RUKR Ukraine 2013TZA United Republic of Tanzania 2013 report attachedURY Uruguay 2013 *** http://www.latinoVUT VanuatuVNM Viet Nam 2011 http://www.wpro.who.iPSE West Bank and Gaza Strip 2012YEM Yemen 2008ZWE Zimbabwe 2011

footnotes (Section B):

2.Report/concept/strategy plan http://www.anamai.moph.go.th/main.php?filename=index3. Thai Public Toilet situation report http://env.anamai.moph.go.th/main.php?filename=home2011

-XII Economic and social Development Plan-Sector Review of the World Bank

“National report on drinking water quality and state of drinking water supply in Ukraine in 2012»http://minregion.gov.ua/attachments/content-attachments/1185/Проект%20Національної%20доповіді%20про%20якість%20питної%20води%20та%20стан%20питного%20водопостачання%20в%20Україні%20у%202012%20році.pdf

Conducted at subnational level: most recent 2014

PCBS: Local Community Survey - 2010http://www.pcbs.gov.ps/Portals/_PCBS/Downloads/book1754.pdfhumanitarian activities; last review is on 2013. Website is:www.reliefweb.int or yemen@humanitarianresponse

1Examples of national assessments as cited in GLAAS responses range from comprehensive joint sector reviews through to national assessments, GLAAS multi-stakeholder dialogues, WASHBATS, Sustainability Checks, situational analysis, plans and reports for the sector or household surveys. Countries that have responded based on nation-wide household surveys have been indicated with an asterix (*).2 Domincan Republic country results were based on an draft version of the GLAAS 2013-2014 country questionnaire, therefore, these country results were only included in relevant analysis.3 All GLAAS 2013-2014 country survey results for India represent rural areas only.

Note: See worksheet 'SectionB_Questions_ResponseCode' for section B questions and explanation of response levels

B1_b_date_wat_tot B1_b_rep_wat_tot B1_c_date_hyg_tot B1_c_rep_hyg_tot2011-2012* Draft National Risk an 2011-2012 Draft National Risk an2008-2009* IBEP – Inquérito Integr 2013 Avaliação Nacional do

2010 ANEXO 1Twice yearly www.azersu.az January 2013 www.health.gov.az

2012 02013 January 20132013 Avril 20132010 www.nsb.gov.bt/ndas/ 2010 www.nsb.gov.bt/ndas/2012 LA AAPS REALIZA LAS 02006 Botswana National Wat 2005-2006 National Household Su2011 Diagnóstico dos Serviços de Água e Esgotos 2013 May 20132013 March 2013

2012* Cambodia Socio-Econom 2010 Knowledge, Attitude an20102012 Rapport de fin projet PAIDSE2011 Rapport Analyses et pe 0NA

2012revue OMD ..\..\..\GLAAS_2012\revue OMD secteur eaurevue OMD ..\..\..\GL 2011 Stratégie eau Assainis

No national assessment Api - report title etc2012 Annual2011 Política Nacional Hidrá March 20132009 Rapport des Etats Géné 2011-2012 Enquête EDS-MICS/ MS2012 GLAAS RDC 2012 Février/Octobre 2012 GLAAS RDC 2012/le SuiNA

2013 2013 Monitoreo de los Avan2011*

2011 National WASH Invento May 2010 National assessment ofReview in progress Reports not available Newly developed Public Health Protection Decree (Final draft, awaiting Solicitor General’s approval)National community prof

2013 0

B1b. Please indicate the date of the latest national

assessment in drinking-water.1

B1b. Please attach a copy of the

applicable report for drinking-water (or provide web-link)

B1c. Please indicate the date of the latest national assessment

in hygiene promotion and/or practice

(none=0).

B1c. Please attach a copy of the

applicable report for hygiene promotion and/or practice (or provide web-link)

1. GLAAS Report 20122. JMP reports of UNICEF and WHO 2012of children and women (MICS)(www. belstat.gov.by)

for the year 2012 "(annual report) (www.rcheph.by/)

PROMOCIÓN E HIGIENE, NO EXISTE INFORMACION DE LA EJECUCION DE ESTAACTIVIDAD A NIVEL NACIONAL. EN LA UNIDAD AMBIENTAL DEL SEDES COCHABAMBA (CBBA), SE REALIZA UN SEGUIMIENTO DE LA CALIDAD DEL AGUA MEDIANTE ANALISIS DE CLORO RESIDUAL, TURBIEDAD Y Ph, E-COLI Y EL USO ADECUADO DE LA MISMA. ESTA ACTIVIDADSE REALIZA MENSUALMENTE (AGOSTO/2013)

O processo de elaboração do PLANSAB, realizado entre 2010 e 2013, foi também uma grande experiência de avaliação do setor de água e saneamento no Brasil, tendo produzido o estudo “Panorama do Saneamento Básico no Brasil”, disponível em www.cidades.gov.br..• Rapport bilan 2012 du PN-AEPA• Aide-mémoire de la revue conjointe de mars2013

ne évaluation de la politique de l’hygiène hospitalière a été réalisée en 2012 et la nouvelle politique est en cours d’élaboration.• L’évaluation de la politique nationale de l’hygiène publique est en cours.Voir annexe 1;

Rapport de la Revue Annuelle Conjointe sectorielle eau et assainissement 2012Voir annexe 1; Rapport de la Revue Annuelle Conjointe sectorielle eau et assainissement 2012

Etat des lieux du secteur de l’eau et l’assainissement au Camerounwww.gwp.org/.../Synthèse%20étude%20nationale%20sur%20le%20fina

Análisis sectorial, Agua Potable y Saneamiento de Costa Rica. 2002 (http://www.paho.org/cor/ (ubicar documento en publicaciones/sección salud y ambiente)El documento que evalúa la situación 2012 esta en proceso.

Saneamiento, (MAPAS) 2013Latinosan 2013 e informes ODMSeptember 2006 - Rapid rural water supply coverage assessmentDecember 2011 - Rapid rural water supply coverage assessment

May 2012 - Nation-wide latrine coverage survey (KABP)October 2012 - Nation-wide assessment on availability of WASH facilities in health care facilities

May 2012 - Nation-wide latrine coverage survey (KABP)October 2012 - Nation-wide assessment on availability of WASH facilities in health care facilities

Ongoing surveillance and reporting

CEEACEtats des lieux de la gestion des ressources en eau du Gabon

2006 The Gambia National W September 2009 Situational Analysis ofNo national assessment 0

2011* GSS MICS, 2011 2011 GSS MICS, 20112013 Rapport AMCOW 2012 Rapport AMCOW 2012NANA

20112013 http://indiawater.gov.in/imisreports/nrdwpmain.aspx

2013* http://labdata.litbangRISKESDAS 2013 and RCOADMAP STBM 2013http://labdata.litbang2013 it has been sent to abo 02012 20072012 20122013 The Annual Water Sector Review 2011-20132012 www. aris.br.ru June 2013

2010-2011* Lao Social Indicator SuNovember 2010 to January 2011Lao Social Indicator SuNo national assessment 0

2013 2012/13 Performance A3rd Quarter, 2011/2012http://www.bos.gov.ls2013 www.wash-liberia.org February 2013 www.wash-liberia.org2013 April 2013 http://www.smlpc.lt/lt/2011 Rapport revue sectoriel Février 2011 Rapport revue sectoriel2013 Report is on the proces 2009 Global School Based Student Health Survey2013 Revue harmonisée ProjSeptember 2012; Aout 20132012 Etude de la DSPC sur le 02012 Se evalúa con los Prog Diciembre de 2012 Se evalúa con los Progr2013 May 11, 20132009 Stratégie Nationale de 02013 Find attached the Aide March 2013 Find attached the Aide

2011* Multiple Indicator Clu August 2013 Evaluation on data ass2011 www.seiu.gov.np May 2011 www.seiu.gov.np2012 Rapport sur les Indicat Décembre 2012 Rapport Annuel 2012, Mi2009 Water And Sanitation October 2009 Water And Sanitation 2007 92/2007 Royal Decree 2010 5 years plan 2010-2015

2011-2012* 2012-20132013 Monitoreo de los Avan Nov 2012 Línea Base del Proyec2011 DIGESA/SENASA – MSPBS / ERSSAN / ESSAP www.aguaysaneamiento

No national assessment 02011 Philippine Sector Asse 2011 Philippine Sector Asse2012 www.mediu.gov.md 2010 www.cnsp.md

2012* http://www.statistics. February 2012 http://www.statistics.2013 http://www.pepam.gouAvril 2013; Juin/Décembre 20132013 April 2013; 20132013 WASH Sector Review r May 2013 WASH Sector Review r2011 A Blue Drop assessment was done in 2011 ( As part of ots regulato2013 Rural and Urban WASH June 2013 Rural and Urban WASH

2011* www.statistics.gov.lk December 20112011 External programme ev 2011 External programme ev2013 2013 YEAR ASSESMENT BY MH2011 Report on the conduction of the survey on the status of the water sa

Revue Unicef (Août 2013)Revue AMCOW (Décembre 2012)



Nota: Se adjunta copia de informe de GLAAS 2011 y MAPAS y Evaluación del Gasto Publico. Se realizó también el examen mapas en el año2011.

Public Utilities Annual Reports Sector reports prepared by different donor agencies

The Ministry of Health in collaboration with the Ministry of Education and with the support of WHO and CDC, the World Health Survey conducted among school students (GSHS) in 2007www.CDC-GSHS/Jordan2007

http://www.smlpc.lt/lt/mityba_ir_fizinis_aktyvumas/maisto_sauga/

Evaluation des conditions d’hygiène et de salubrité dans les établissements de restauration collective, Evaluation de l’accès à l’eau, Rapport d’évaluation WASH en milieu de soin.



Pakistan Social and Living Standards Measurement Survey 2011-12JMP 2013

Multiple Indicator Cluster Survey Punjab 2011Multiple Indicator Cluster Survey Balochistan 2010

SUNASS elabora dos informes anuales: “Las EPS y su Desarrollo” y “Benchmarking Regulatorio”, ambos documentos presentan información de interés regulatorio y sectorial, que incorpora indicadores de gestión empresarial, gobernabilidad, gobernanza, atención al cliente y ecoeficiencia, los que permiten tener una visión integral del desempeño de las 50 Empresas Prestadoras de Servicios de Saneamiento (EPS), las cuales suministran los servicios de agua potable a más de 16 millones de habitantes.Inexistencia de un glosario de términos comunes que posibilite la agregación de información estadística relacionada al sector.

RAC/MSAS/PNDSRevue UNICEF/Santé/volet WASHwebrzs.stat.gov.rs/WebSite/repository/documents/00/01/03/43/ZS30_128_eng+ispravka.pdf;

webrzs.stat.gov.rs/WebSite/repository/documents/00/00/87/77/SB_556_EKO_BILTEN-2011.pdfHealth statistical yearbook of the Republic of Serbia, web link:http://www.batut.org.rs/download/publikacije/pub2012.pdf

YEAR ASSESMENT BY MH (INSTITUTE OF PUBLIC HEALTH)Izvestaj 2010-DH konecen.pdf (in Macedonian)

NA http://Service.nso.go.t 2012 1. Thai Public Toilet situation report/Behavior use Thai Public Toilet http://env.anama2010* DHS Survey (2010), 02011 www.dsrptogo.tg August 2012 www.sante.gov.tg

Quarterly2009 2009 -XII Economic and soci2013 Sector Performance R October 2013 Sector Performance Re2013 July 20132013 report attached October 2013 report attached

No national assessments 0Malaria national survey 2012

2011 http://www.wpro.who.i 2005 Web link is not availabl2012 2012; 20132008 July 2008 Partially tackled the 2011 November 2011

-XII Economic and social Development Plan-Sector Review of the World Bank



Pero existen en el país importantes elementos para la misma: i) los prestadores disponen de múltiples documentos a tales efectos e incluso han de desarrollar a la brevedad trabajos de consultoría dentro de su ámbito de competencia (como la actualización del Plan Director de Saneamiento y Drenaje Urbano de Montevideo, la revisión del Plan de Saneamiento del Interior y criterios para su desarrollo, etc.), ii) también existen documentos del área social (se detallan en la pregunta B5) y numerosa información estadística (ver también pregunta B5) con importantes datos y análisis de los mismos.Conducted at sub-national

level: most recent 2014PCBS: Local Community Survey - 2010http://www.pcbs.gov.ps/Portals/_PCBS/Downloads/book1754.pdf

KAP Survey published 2013/MoE & UNICEF (http://www.unicef.org/oPt/UNICEF_-_English_Report_Final.pdfPCBS: http://www.pcbs.gov.ps/, http://www.pcbs.gov.ps/Portals/_PCBS/Downloads/book1914.pdf, http://www.pcbs.gov.ps/Portals/_PCBS/Downloads/book1935.pdfhumanitarian activities; last review is on 2013. Website is:

www.reliefweb.int or yemen@humanitarianresponse.

Examples of national assessments as cited in GLAAS responses range from comprehensive joint sector reviews through to national assessments, GLAAS multi-stakeholder dialogues, WASHBATS, Sustainability Checks, situational analysis, plans and reports for the sector or household surveys. Countries that have responded based on nation-wide household surveys have been indicated with an asterix (*). Domincan Republic country results were based on an draft version of the GLAAS 2013-2014 country questionnaire, therefore, these country results were only included in relevant analysis.

Question B2 Question B3

B2_a_impact_commenB2_b_techass_commenB2_c_needs_commentB3_a_wq_wat_urbMRRD will bring the neMRRD-MOPH-MOE receivesTo achieve the MDG goa 0.5Ministérios responsáveA avaliação efectuada É necessário um maior 1

1Review of 2011 contribYes. our state; the Is No 1Based on the progress Yes, it is done by WHO Yes 0.5Listed in B1 sector sur The project "DevelopmeYes: financial and met 1Lors de la revue sectoriAucune assistance tec Le besoin d’une assist 1The 11th Five Year PlanFor both rural and urb Assistance in technica 0.5LAS EPSAS REGULADAS EL SEGUIMIENTO SE REEN EL AREA DE SALUD, 1- Water Sector reformsThe World Bank were enYES. There is need t 1Em 2007, o Governo FedSim. Para ações da rev Sim, especialmente par 1

Il n’y a pas eu d’assistance technique dans l’ 1La mise en œuvre des rOui, avec l’appui de la Oui dans le domaine de 1There is no regular perSecond Sector Review (2• Updating policy, reg 0.5Rapport diagnostique quOui, l’assistance finan Oui les besoins sont e 1Relecture du code de Appui Bureau d’Etude Mise en œuvre du prog 1Suite à l’analyse et pe No Yes 0Sector Urbano El análisSector Urbano: No. SecSector Urbano: No. Sect 1En la vigencia 2005 con la expedición del documento Visión Colombia 0Sur la base des états Oui, nous avons reçu Oui 0.5Api report 1La evaluación FOCARD pCOSUDE BID, OPS/OMS, Es requerida para la ev 1A partir del examen secSe ha realizado asistenSí, en la Gestión local 1Eau potable : En 2006, Assainissement : EtudeGroupe Nodalis sollicit 1Le questionnaire GLAAS UN GLASS et autres PTF Oui, - pour l’analyse 0

Momento actual cuando Si se ha recibido Si 1• The shift from PHAST• Yes, the sector revie • Yes, further assistanc 0

1In Ethiopia Joint Tech Ethiopia has used in-c The capacity building o 1Pacific Wastewater AssoSPC, UNICEF, WHO, JICThere is a need. 1Elaboration de la poli Oui, consultants CEEA Oui 1

B2a. Please give an example of a time

when a regular performance review

or Joint Sector Review resulted in a

substantial change to policy, strategy or

programming.

B2b. Please indicate whether you have received external

technical assistance to support sector

review.

B2c. Please indicate whether further

assistance is needed

B3a. Is testing of urban drinking-water

quality against national standards

carried out?

ne évaluation de la politique de l’hygiène hospitalière a été réalisée en 2012 et la nouvelle politique est en cours d’élaboration.L’évaluation de la politique nationale de l’hygiène publique est en cours.

The study resulted in Yes- European Union fYes, for comprehensive 1No, we have not receiveYes, we need further a 1

Ghana’s urban water seYes. Through the WorldThere should be clear 1• L’organisation des ét Oui : Unicef, OMS, GIZ Oui, le pays a encore b 1

0Il est fondamental d’av 0.5

Se aprobó una Política Se ha contado con el Se necesita el involucr 0In 2012, Total Sanitat World bank Can’t sayPerformance reviews conYes, Echelon 3 of technIn this year, we expand 1- E.g. to create wastewater systems in rural areas, at the time of 1Sector reviews usually USAID is currently provFurther assistant is n 1

The sector review has cYes, the annual sector Yes , as we try to bette 1The sanitation and hygiPreparation of the spe Additional support is r 1The Government of Lao PThe overall lead governThe overall lead gover 0.5

Yes Yes 1Shortcomings identifie None No 1The first annual JSR o Yes, partners provided eYes, partners will conti 0The amendments of DriNo 1Ass : On n’a pas fait u Ass : Oui Cabinet de facAss : Oui (Evaluation 0

Global School Based Student Health Survey Yes. Yes. 1Par rapport à la progr -Les danois et suédois Oui 0Neant Neant Oui pour tout le sect 1Los resultados de las e El Consejo Nacional de Se requiere la asistenc 1

1. Control management 1. Specialization and t 0- Sanitation National P Yes, donors and internaYes, mainly concerning 1• Increase of governmeYes. Yes further assistance 1Thematic working groupYes, WHO and UNICEF foYes. 1- Functionality of the None Not needed 0La révision des indicat WSP/Banque Mondiale AL’assistance est nécess 1(i) In 2006, joint sect Yes, UNICEF, JICA, WorYes, external Assistan 1-Royal decree number [Yes – Veolia Water groYes- technical support 1-Water and Sanitation SWSP-SA, World Bank, Yes – to develop an equ 1Aunque son recientes lSe contó con el apoyo Sí se necesita para el 1Impuestos por los órganNo Si 0La información procesadPara evaluar el avance Se requiere asistencia 1The JMP data became a Yes. WHO provided suppFurther assistance is n 1Last Joint sector revie Sector review was perfFurther assistance is 1The Joint Sector reviewThe Water and SanitatiFurther assistance is 1La RAC 2009 a aboutit àNON NON 11. Based on the Evalua No, we have not receiveYes, we need further as 1Improved Sector CoordiYes yes 0The Departent of WaterYes external assessors No further assistance r 0The assessment of the YES FROM UNICEF – S YES, due to the fact th 0None. But, under the SAsian Development BankYes 1The role of partners waYes there is external Need of extra support especially in water surveillance system, capaIn order to integrate t No technical assistance so far received. 1Targeted assessment Yes Yes, for the conduction 1


1. Thai Public Toilet situation report/Behavior use Thai Public Toilet http://env.anama 1Sector consultative worAusAID, Unicef, WHO, Develop 2 focal points 0La revue annuelle du seLa revue organisée en 2En dehors de cette revu 0When the Tonga Water BYES YES 1Development plans are pYes technical assistanc Yes 1Key JSR Undertakings wiYes Yes 1According to the AnnuaNo Yes 1Joint water sector rev Development partners (IFinancial resources req 1

1Some reviews may lead Yes Yes 0Information on change oNo external technical aFurther technical and f 1Institutional Water Se Yes, technical assistan Further assistance is n 1In fact, Joint Annual Yes. water sector donorYes. Ministry of Water 0.5Technical support in facYes in international besCapacity gap at institut 0

Pero existen en el país importantes elementos para la misma: i) los prestadores disponen de múltiples documentos a tales efectos e incluso han de desarrollar a la brevedad trabajos de consultoría dentro de su ámbito de competencia (como la actualización del Plan Director de Saneamiento y Drenaje Urbano de Montevideo, la revisión del Plan de Saneamiento del Interior y criterios para su desarrollo, etc.), ii) también existen documentos del área social (se detallan en la pregunta B5) y numerosa información estadística (ver también pregunta B5) con importantes datos y análisis de los mismos.

Examples of national assessments as cited in GLAAS responses range from comprehensive joint sector reviews through to national assessments, GLAAS multi-stakeholder dialogues, WASHBATS, Sustainability Checks, situational analysis, plans and reports for the sector or household surveys. Countries that have responded based on nation-wide household surveys have been indicated with an asterix (*).

B3_b_wq_wat_rur B3_a_audit_wat_urb B3_b_audit_wat_rur B3_c_comment0.5 0 0 Different factors: 1- L

0 0 0 A baixa frequência da v0 1 0 No existe en el país un1 1 1 The national drinking

0.5 0 0 Regular drinking water 1 1 1 In compliance with stan1 0 0 insuffisance de person0 0.5 0 For rural sector: Impos1 0 0 EL SEGUIMIENTO REAL0 0.5 0 -Inadequate capacity in1 0 0 Em função do desenho i1 1 0 Insuffisance des ressou0 Manque d’équipement et 0 0.5 0 1. Rural: insufficientl0 1 0 Il n’existe pas de prest

0.5 0.5 0 1. Insuffisance de pers0 Analyse de la qualité d

1 La vigilancia de la calidad del agua potable en zonas urbanas se basa en el autocontrol que reportan a las SISS la1 0 0 En zonas rurales, hay e0 Le laboratoire de broma0 0 0 Ministry of Health inde1 0.5 0.5 Indeterminación de acci1 1 11 En milieu urbain, la fr0 0 0 - Fréquence insuffisant

1 1 1 Falta una asignación p0 0 0 • Lack of mini-laborato10 1 0 There are several reaso1 1 1 Ministry of Health moni0 0 0 Fréquence insuffisante

B3b. Is testing of rural drinking-water

quality against national standards

carried out?

B3a. Is auditing against

recommended management

procedures with verification carried

out for urban drinking-water

quality?

B3b. Is auditing against

recommended management

procedures with verification carried

out for rural drinking-water quality?

B3c. Please describe the reasons for any

insufficiences.

0.5 1 One reason is limited st0 1 0 The national drinking 1 1 1 Beyond the routine mon0 1 0 insuffisance d’équipeme0 0 0 A instituiçao com excl0 0 0 Problème de ressources0 0 0 El examen de calidad y 1 11 Low frequency of survei1 0 0 The audits of water saf1 1 1 Surveillance is perform

1 0 Insufficient laboratory 1 1 11 1 1 State sanitation and ep

0.5 0.5 0.5 Even we had the Decisi1 1 1 Laboratories are old – u

0.5 0 Inadequacy of district0 0 0 -Resource constraint i1 10 Inexistence de l’orga0 For rural drinking water0 0 0 • En zone urbaine véri

0.5 1 0 Parmi les raisons des i1 0.5 0 Los muestreos y vigilan0 0 0 - Weak environmental a1 1 1 Independent quality mon1 Along cross sectors in

0.5 1 0.5 Some agencies are lack 0 Policy for surveillance01 1 1 Funds Constraints Inad1 1 1 -lack of safety -Low f1 0.5 0.5 Various provinces are a

0.5 1 0.5 Los profesionales y téc01 1 1 - Insuficiente Presupue0 1 0 Rural drinking water qu0 0 Testing of WQ according1 1 1 There are not enough la0 1 0 Il n’y a pas pour le mo

0.5 1 0 • Lack of personnel for0 0 0 Currently there is Ina0 0 0 There is no completely 0 0 0 • LACK OF AN INDEPE1 1 1

Need of extra support especially in water surveillance system, capa 1 0 Insufficient of running1 1 1 In many urban areas the0 1 0 Weak capacity of the hu

1 1 10 0 0 No policy on independen0 0 0 - Le ministère de la Sa1 1 11 1 0 -The Control of Drinkin1 1 1 Low frequency of survei1 1 1 Insufficient technical 0 1 0 Inadequate funding for 0 0 La vigilancia independ1 0 0 No formal process, sta1 0 0 Water quality supplied1 1 1 1- Lack of human resour0 0 0 It should be indicated 0 Monitoring and reportin


Question B4

B4_a_hsprior_tot B4_b_hsresp_tot B4_c_sanpolicy_tot B4_d_sanalloc_tot0.7 0.7 0.7 0.20.7 0.70.2 0 0.2 0.2

1 1 1 10.7 0.7 0.7 0.7

1 1 1 10.7 0.7 0.7 0.70.2 1 0.2 0.7

0 0 1 10 0 0 01 1 1 11 1 1 1

0.7 1 0 00.2 0.2 0.7 0.7

1 1 0.7 0.71 0.71 1 0.2 0.2

La vigilancia de la calidad del agua potable en zonas urbanas se basa en el autocontrol que reportan a las SISS la0.7 1 1 1

0 0 0 01 1 1 1

0.7 1 0.2 0.21 1 1 11 1 0 0

0.2 0.2 0 0.2

0.2 0.7 0 00.7 1 0.2 0

1 1 1 10 0 0.7 0.21 1 1 11 1 0 0

B4a. Are data collected and used in the health sector to

identify public health priorities for reducing

WASH related diseases?

B4b. Are data collected and used in the health sector to respond to WASH

related disease outbreaks?

B4c. Are data collected and used for decision-making for sanitation policy

and strategy?

B4d. Are data collected and used for decision-making

for sanitation resource allocation?

1 1 0.21 1 0 01 1 1 0.71 1 0.2 0.20 0 0 0

0.2 0.2 0.2 0.20.2 0.2 0.2 0.70.7 0.7 1 1

1 1 1 11 1 1 11 1 0.2 0.21 1 1 1

0.7 0.7 1 0.21 1 0.7 0.7

0.7 1 0.7 0.20.2 1 0.7 0.20.7 1 1 10.7 0.7 0.2 0

1 1 11 1 0.2 0.21 1 0 0.71 1 0.2 0.20 0 0.2 0.21 1 0.7 0.71 1 1 1

0.7 1 1 11 1 1 11 1 1 0.7

0.7 0.7 0.7 0.70.7 1 0 0

1 1 1 0.71 1 1 1

0.2 0.7 0.7 0.70.7 1 0.2 0.20.2 1 0.7 10.7 0.7 0.7 0.7

1 1 0.7 0.71 1 0.7 0.71 1 1 1

0.7 1 1 11 1 1 10 0.7 0.2 00 0 1 11 1 0 01 1 1 0.21 1 0.2 0.21 1 0.7 01 1 0.7 0.7

1 1 1 10.7 0.7 0.7 0.20.7 0.7 0.7 0.2

1 1 1 11 1 0.7 0.7

0.7 1 1 11 1 1 1

0.7 0.7 0.7 0.70 1 1 1

0.7 0.2 0.2 0.20.2 0.2 0.7 0.7

1 1 0 00.2 0.7 0.7 0.7

1 1 1 0.7


Question B5

B4_e_watpolicy_tot B4_f_watstand_tot B4_g_watsalloc_tot B5_a_poor_san_tot0.7 0.2 0.2 1

1 0 1 10.2 0.2 0.2 0

1 10.7 0.7 0.7 0

1 1 1 11 1 1 0

0.2 0 0.7 11 1 1 1

0.2 0.2 0.2 01 1 1 11 1 1 00 0 0 0

0.7 0.7 0.7 01 1 1 0

0.2 0.2 00 1 0.2 01 1 11 1 1 10 0 00 1 10 1 0.2 01 1 11 1 1 0

0.2 0.2 0.2 0

0.2 0.2 0.2 11 0.7 0.7 11 1 11 1 1 11 1 1 0

0.7 0.2 0.7 0

B4e. Are data collected and used for decision-making for drinking-water

policy and strategy?

B4f. Are data collected and used for decision-making for drinking-water

national standards?

B4g. Are data collected and used for decision-making for drinking-water

resource allocation?

B5a. Do monitoring systems specifically

track and report progress in extending sanitation services to

poor populations?

0.7 0.7 0.7 10.7 0.7 0.7 0

1 1 0.7 11 1 1 00 0 00 0 0 1

0.2 0.2 0.7 11 1 1 1

0.7 1 0.7 11 1 1 1

0.2 1 1 01 1 11 0.7 0.7 01 1 0.7 1

0.7 0.2 0.2 10.7 0.2 0.2 0

1 0.7 1 01 0.7 0.7 01 1 11 1 1 10 0 0.71 1 0.7 0

0.2 0 0.2 00.7 0.7 0.7 1

1 1 1 11 1 1 11 1 1 11 1 0.7 1

0.7 0.7 0.7 01 1 1 0

0.7 0.7 0.7 01 1 1

0.7 0.7 0.7 10.7 0.7 0.7 00.7 0.7 1 00.7 0.7 0.7 0

1 1 1 11 1 0.7 11 1 1 01 1 1 01 1 1 0

0.7 0.7 0 11 1 1 0

0.7 1 0 01 1 1 11 0.7 1 01 1 1 0

0.7 0.7 0

1 1 1 10.2 0 0.2 00.7 0 0.2 1

1 1 1 10.7 1 1 1

1 1 1 11 1 1 1

0.7 0.7 0.7 01 1 1 0

0.7 1 10.2 0.2 0.2 10.7 0.7 0.7 00.7 0.2 0.7 0

1 1 0.7 0

B5_a_poor_wat_tot B5_a_poor_hyg_tot B5_b_sl_san_tot B5_b_sl_wat_tot1 1 1 11 1 1 10 0 0 0

0 0 0 01 00 0 0 01 1 0 01 0 1 11 11 1 1 10 0 1 10 0 0 00 0 0 00 0 0 00 0 0 00 0 0 0

1 0 00 0 0 0

1 1 0 11 1

1 1 0 10 1 1 1

1 1 0 01 1 1 1

0 1 1 10 0 0 00 0 0 0


track and report progress in extending

drinking-water services to poor

populations?


track and report progress in extending hygiene promotion to

poor populations?

B5b. Do monitoring systems specifically

track and report progress in extending sanitation services to populations living in

slums or informal settlements?



drinking-water services to

populations living in slums or informal

settlements?

1 1 0 00 0 01 1 1 10 0 0 0

1 1 1 11 1 1 111 1 1 11 0 1 10 0 0 0

1 0 1 11 0 0 01 10 0 0 00 00 0 0 0

1 1 0 0

0 0 0 00 0 0 01 11 1 1 11 1 1 11 1 11 1 1 10 0 0 01 0 0 10 0 0 0

1 1 1 11 0 0 10 0 0 01 1 1 11 0 0 01 10 0 0 00 0 0 00 0 0 01 1 1 10 0 0 00 0 0 01 1 11 1 0 10 0 0 00 0 0 0

0 0 1 00 0 0 01 1 0 01 1 1 10 1 1 01 1 1 11 1 1 10 0 0 00 0 0 0

0 0 0 00 0 0 00 0 0 00 0 1 1

B5_b_sl_hyg_tot B5_c_rem_san_tot B5_c_rem_wat_tot B5_c_rem_hyg_tot1 0 1 01 10 0 0 0

1 1 10 0 0 0

0 0 0 00 1 1 10 1 1 0

0 1 11 0 0 00 0 0 00 0 0 00 0 0 00 0 0 00 0 0 00 0 0 0

0 00 0 0 0

1 1 0 11 1 1 11 0 1 11 0 0 1

01 1 1 1

1 1 1 10 0 0 00 0 0 0


track and report progress in extending hygiene promotion to populations living in

slums or informal settlements?

B5c. Do monitoring systems specifically


populations in remote or hard to

reach areas?



drinking-water services to


reach areas?




reach areas?

00 0

1 1 0 10 0 0 0

1 0 0 11 0 0 0

1 11 1 1 10 1 1 00 0 0 0

1 1 11 1 1 10 0 0 0

1 1 10 0 0 0

0 0 00 0 0 0

0 1 1 1

0 0 0 00 0 0 0

1 1 11 1 1 11 0 1

1 1 1 10 0 0 0

0 1 00 0 0 0

1 1 1 01 0 0 10 0 0 01 0 0 00 0 0 0

0 0 0 00 0 0 00 0 0 01 1 1 10 0 0 00 0 0 0

1 110 0 1 10 0 0 0

0 1 1 00 0 0 00 0 0 01 1 1 11 0 1 11 1 1 11 1 1 10 0 0 00

0 0 0 00 0 0 00 0 0 01 1 1 1

B5_d_indig_san_tot B5_d_indig_wat_tot B5_d_indig_hyg_tot B5_e_disp_san_tot0 1 0 1

10 0 0 01 1 1 10 0 0 0

0 0 0 0

1 1 00 1 01 1 10 0 0 00 0 0 00 0 0 00 0 0 00 0 0 00 0 0 1

1 1 10 0 0 0

1 1 1 0

0 0 1 10 0 1

0 0 0 01 1 1 1

1 1 1 10 0 0 00 0 0 0

B5d. Do monitoring systems specifically


indigenous populations?



drinking-water services to indigenous

populations?



indigenous populations?

B5e. Do monitoring systems specifically

track and report progress in extending sanitation services to internally displaced

persons or refugees?

0 0 11 0 1 10 0 0 0

0 0 0 0

1 1 1 11 1 0 10 0 0 0

1 0 1 10 0 0 01 1 1 10 0 0 0

0 0 0 0

0 0 0 0

0 0 1 10 0 0 01 1 11 1 1 1

0 0 1 10 0 0 01 1 1 10 0 0 0

1 1 0 00 0 1 00 0 0 00 0 0 00 0 0 0

0 0 0 00 0 0 00 0 0 00 0 0 00 0 0 00 0 0 01 1 11 1 1 1

00 0 0 0

1 1 0 10 0 0 00 0 0 11 1 1 10 0 0 01 1 1 11 1 1 1

0

0 0 0 0

0 0 0 11 1 1 0

B5_e_disp_wat_tot B5_e_disp_hyg_tot B5_f_min_san_tot B5_f_min_wat_tot1 1 1 1

10 0 0 01 1 1 10 0 0 0

0 0 0 0

1 11 1

0 00 0 0 00 0 0 00 0 0 00 0 0 00 0 0 01 1 0 0

0 0 1 10 0 0 0

0 0 1

1 1 0 01 1 0 0

0 0 0 01 1 1 1

1 1 0 00 0 0 00 0 0 0



drinking-water services to internally displaced persons or

refugees?



internally displaced persons or refugees?

B5f. Do monitoring systems specifically


ethnic minorities?



drinking-water services to ethnic

minorities?

1 00 1 1 00 0 0 0

0 0 0 0

1 1 1 11 0 1 10 0 0 0

1 1 1 00 0 0 01 1 1 10 0 0 0

0 0 0 0

0 0 0 0

1 1 0 00 0 0 00 0 1 11 1 1 1

1 1 1 10 0 0 01 10 0 0 0

0 0 0 00 0 0 00 0 0 00 0 0 00 0 0 0

1 10 0 0 00 0 0 00 0 0 00 0 0 00 0 0 00 0 0 01 1 11 10 0 0 00 0 0 0

0 1 10 0 0 01 1 0 01 1 1 11 1 0 01 1 0 01 1 1 10 0

0 0 0 00 0 01 1 0 01 0

B5_f_min_hyg_tot B5_g_disab_san_tot B5_g_disab_wat_tot B5_g_disab_hyg_tot1 1 1 11 10 0 0 01 1 1 10 0 0 0

0 0 00 0 0 0

0 0 00 0

0 0 0 00 0 0 00 0 0 00 0 0 00 0 0 00 0 00 0 0 0

0 0 0 00 0 0 0

1 1

1 0 0 10 0

0 0 0 01 1 1 1

0 0 0 00 0 0 00 0 0 0



ethnic minorities?

B5g. Do monitoring systems specifically


disabled persons?



drinking-water services to disabled

persons?



disabled persons?

0 0 0

1 1 0 10 0 0 0

0 0 0 01

1 1 1 10 1 1 00 0 0 0

1 0 1 00 0 0 01 1 1 10 0 0 0

0 0 00 0 0 0

0 0 0 0

0 0 0 00 0 0 01 0 0 01 1 1 1

1 1 1 10 0 0 0

0 0 0 0

0 0 0 01 0 0 10 0 0 00 1 1 10 0 0 01 0 0 00 0 0 00 0 0 00 0 0 00 1 1 10 0 0 00 0 0 0

1 1 1

0 0 0 00 0 0 0

0 1 0 00 0 0 00 0 0 01 1 1 10 0 0 00 1 1 11 1 1 1

0 0 0

0 0 0 00 0 0

0 0 0 00 0 0

B5_h_other_specify_toB5_h_other_san_tot B5_h_other_wat_tot B5_h_other_hyg_tot

0 0 0

0 0 00 0 0

Latrines réservées aux f 1 0 0

0

0 0 1

Existe el llamado Mapa 0 0 01 1 1

0 0 0

B5h. Do monitoring systems specifically

track other disadvantaged groups? Please

specify.


track and report progress in extending sanitation services to other disadvantaged

groups?



drinking-water services to other disadvantaged

groups?


track and report progress in extending hygiene promotion to other disadvantaged

groups?

servicios para poblaciones de riesgo sanitario y pueblosindígenas, respectivamente

0 1 1

SC, ST, Small and mar 1

Population living in rur 1 1 0

1 1

0 0 0

0 0 01 1 1

Women and Children 1 1 1

0 0 0

0 0 00

Groups indicated in points b, c, d and e are not typical for Republic of Moldova,0 0 0

Roma population 1 1 10 0 0

Department of Water Aff 0

1 0

1 1 1

OVCs, Older persons , People with disabilities,

Religious Minorities (Buhra, Jewish,..)Marginal communities (Akhdam)

Question B6

B5_i_comment B6i_a_exp_indic_san_tB6i_a_exp_level_san_tB6i_b_qual_indic_san_none 0 none

Os relatórios encontram-se a nivel provincial 0.2Consultar: http://wwwspending on sanitation 0.7 Accordance with the anwww.azersu.az 1

ADP Progress Report 1 NoneCOMMENTS. Points b, c,ratio spent / allocated 1 treated effluent qualit

rate spent / allocated 1 treated effluent qualita. Bhutan Multiple Ind Percentage usage of al 1 Minimum service standarSE ADJUNTA INFORME DINVESTMENT PERFORMA 0.7Revised National Polic none 0 noneNão se aplica para o c none 0 noneRapport bilan 2012 du 1

% Compared to the nat 0.2 Connection rateYearly ratio spent (All 1 NoneNone 0 none

Ils sont pris en compt None 0 noneCf.: Rapport des ONG travaillant dans les cam 0.4 none

QoS of treatment planInvestment Implementa 1 Compliance Plan and M

En matière de politiquTaux alloué, taux d’exé 1 Taux de DBO5 et taux dNew programs yet to have monitoring and evaluation procedures.Informe anual de acce 0.7Formó parte de un Pro 0.7Enquête CAP sur la prévNone 0.2 noneMICS 2010 EDF 2007 DoND 0.4 none

Fuente: www.fisdl.gob.sv 0.2Rapid rural water sup Investment/capita 0.2 NoneWe don’t differ disadv Cost of 1 m3 of water 0.7 We have requirements foAs it is indicated in s % reduction in per capi 0.4 No. of vehicles, vacuumNo specific monitoring 1

None 0 none

B5i. Please attach available public

report or web link.

B6i.a. Please define main indicator(s)

monitored on sanitation

expenditure

B6i.a. Please indicate level of

implementation of sanitation

expenditure indicator(s)

B6i.b. Please define main indicator(s)

monitored on sanitation service

quality

ANY MEASURE CLIMATE CHANGE ADAPTATION. IN REGULATING THE USE MMAyA AAPS CAUTION FLAG CLAIMS (AR) concensuado FLAG WITH EPSAS.

• Coverage of expenditure sanitation • Proportion of funds spent

• Rate of customer satisfaction• Taux de satisfaction de la clientèle

(Budget implementation?) Running investments (executed Investment / budgeted investment * 100)

Running treated wastewater analyzes (total number of wastewater analysis made in the period / Total number of analyzes required by current legislation * 100) Compliance of treated wastewater analyzes (total number of analyzes of wastewater comply with regulations / total number of tests carried out in the period * 100) 1Sewer Maintenance

Income cleaning septic tanksResponse time to service request Septic tanks pouring

FJD 2 million provided by government per year for rural areas (WSD)Each Ministry a provided with different allocations for sanitations activities

CBH Septic tank StandardWaste Water Standard (EMA)

The MICS report providNA 0 NANote: Ministry of Inter none 0 none• JMP Reports/Updates % allocated, released 1

None 0 none

N/A 0De acuerdo a Estudio dBudget allocated and e 1www.tsc.gov.in http://Allocations and release 1The report from RISKES 0.7 Availability of accessThe compilation of indiRatio of governmental 1 NoneJordan has achieved uniratio spent/allocated 1 Treated effluent qualit

1-The majidata report onone 0.2 none

0.7_ NamTheun 2 Hydropower Dam Public Health Ac 0.2

None 0 According to Ministry none 0 The Licensee must ensu

Not available in Liberianone 0 noneComment: This question None 0 Wastewater collection SJustification de a) et c None 0 none

Ratio of spent and allo 1 Treated effluent qualitRapport des visites in 0.7

None 0 NoneLos resultados de las ND 0.21. Report on GovernmenThe total operating an 0.7 Centralized systems wor- National Initiative -Achievement rate: Exp 0.7Find attached the Soc % of the financial flux 0.2 none

30% 0.7Overall monitoring of % of expenditure agains 1 % HH having improved Cluster Wash site web None 0 noneWe track generally but Proportion of budget r 1 Treated effluent Qualit

0.7 Attend and inspect comPakistan Social and Li In the process of deve 0.2 In the process of deve

1 nonenone 0 none

La vigilancia se realiz 1Annual Poverty Indicator Survey, 2011 (http: 1Draft MICS 2012 Report None 0.2 % of treated effluent q

Percentage of Budget E 0 NoneRate spent / allocated 1 Treated effluent qualit

Note: The monitoring synone 0 treated effluent qualitDHS Survey 2008 –www. 1 NoneDepartment of Water Aff 1 Each treatment works mu

Budget outturn 1 NONE• www.waterboard.lk •none 0 noneArea coverage with h hNot available 0.4 Not available

0.2none 0 none

Management indicators ERSAPS (includes 39 indicators)

Clean water, reduction in the slums. So that life expectancy increased from 70.7% (2009) to 72.0% (2014).

2013:Spend for 9 months.-6502700 KGS

Main indicators of treated effluents quality: nitro-group, biochemical consumption of oxigen, suspended substances. Percent of the clearance over in Republic - 40-65%In Bishkek -83 –92%

% of budget executed Rate of treatment of sludge and sewageAccess rate to sewers with dimensions

Quality of service ** (time tap connection and reconnection; continuous service or tandeos, water pressure, monotonically increasing or measured service tariff structure; minimum payment or measured service) Water quality ** (extracted, treated and supplied)

-Time Claims Processing connection.-Rate wastewater treatment

% Of budget executed

• Costs of services by third party billed per unit volume (S /. / Cubic m), Town. • fees and invoiced sales per unit volume (S /. / Cubic m), Town.

• Costs of services by third billed per unit volume (S /. / Cubic m), Town. • fees and invoiced sales per unit volume (S /. / Cubic m), Town.

ii. General Government health expenditure as a proportion of total government expenditureStrategic Framework for Water Services sets a target for investment in water services infrastructure in the sector of atleast 0.75% of GDP. (water + sanitation, but no individual splits set)

0.70.2

Execution rate of the st 0.7 Processing time of comratio spent/allocated 1 response time to compl

-Ex-post evaluation re 1The Water and Environsector budget allocatio 1 waste water quality«National report on ratio spent/allocated, 0.2 treated effluent qualit

Amount of fund spent /f 1Aclaraciones a B5 La pregunta se ha respondido para los grupos desfavorecidos que se han incluido en la pregunta A8. Si bien los sistemas de vigilancia del sector no notifican específicamente de los avances en esos sectores, realizan ciertas actividades de seguimiento que se emplean en la elaboración de los planes para el cumplimiento del objetivo de acceso universal. Es por ello que los prestadores han implementado directamente y participan de las medidas descritas en relación al acceso de dichos grupos que se detallaron en la pregunta A8. Se dispone de diversos documentos que aportan información en relación al acceso a los servicios de los grupos considerados. El Consejo Nacional de Políticas Sociales que lleva adelante el análisis del cumplimiento de los Objetivos de Desarrollo del Milenio (ODM) del país, realiza un seguimiento del avance de la cobertura a nivel territorial, con vinculación directa

None 0 NoneNone 0 Treated Effluent Quali

There is an active Wash Cluster Group which c 0.2Functionality of point 0.7

Ratio budget allocated/budget approvedRatio budget spent/budget allocated

-Investment Budget-Budget consumption (expenses/allowance)

-Cleaning network rateComplaints treatment time (available on SICAD system at national level)

Client satisfaction, Client complaint,Frequency of service deliver

standards, number of sewers plugs,sewer blocks that have been repairedCollection Efficiency

Maintenance Coverage ratioTreated Effluent Quality Response to complaints

B6i_b_qual_level_san_B6i_c_equity_indic_sa B6i_c_equity_level_sa B6i_d_costeff_indic_sa0 0.2

0.2 0.20.7 POPULATION CENSUS , HOUSEHOLDS AND H0.7 10.2 Low coverage 0.2 Sale proceed

1 % of the population wit 1 costs of operation an0.7 % Of people in differe 1 cost level services (la0.7 >80% by 2018 1 For rural non-subsidiz

1 0.70 none 0 none0 Urban population serv 0.21 Rate of access to sanit 1 none

0.2 Coverage in basic sanit 1 none0 % population (Urban an 0.7 None0 none 0 none0 none 0 none0 none 001 COVERAGE BY LOCATIO 1 Combined Financial Ind0 Taux d’accès direct, ta 1 Coût du niveau de serv

1 11 1 Sewer maintenance cos

0.2 none 0.2 none0 1 aucun

0.2 0.20 % population in differen 1 None1 We don’t differ groups, 1 None

0.4 0.2 none1 10 none 0 Aucun

B6i.b. Please indicate level of

implementation of sanitation service

quality indicator(s)

B6i.c. Please define main indicator(s)

monitored on sanitation equitable

service coverage

B6i.c. Please indicate level of

implementation of sanitation equitable

service coverage indicator(s)

B6i.d. Please define main indicator(s)

monitored on cost effectiveness

Average cost of a connection home residence sewage

AAPS: SERVICE COVERAGE SEWER (CAS) FLAG IS NOT DEFINED

Average cost per m³ of sewage collected or per household (U.S. $ / m³, U.S. $ / household.).

Sewerage coverage (Population served with household connections sewer / resident population in the area of responsibility of the operator * 100) Note: The indicator does not distinguish between different groups

Total costs per account (total operating costs and overhead of potable water and sewerage / total number of accounts of drinking water and / or sewer.) Unit cost received liquid (sewage Operating Expenses / Total volume of wastewater received.)Population with public sewer

Number of populated places with sewage

Proportion of urban and rural population with access to sanitary latrines in intervention programs and health projects Zones.

% of population using improved sanitation facilities by rural and pastoralist, urban, and institutional;% of population practicing open defecationUrban – 100%Rural – Refer to section A3.

Environmental Impact Monitoring – Parameter in EMA 2005

0 0.7 NA0 none 0

0.2 % of the poor quintile 1 Production and operati0 0.7 Aucun

N/A 0 N/A1 1 Income / expenditure r

10.7 The increasing number 0.7 Individuals and communi

0 Percentage of urban po 1 None0.2 % populations in differ 1 O+M spent

1 10 none 0 none1 no 0 Sewage treatment plant

0.70.7 None 0 None0.7 1 None

0 none 0 none1 Service coverage (not d 1 Economic aspects must be evaluated when pl0 none 0 aucun

0.2 % of population is 1 Cost of level of servic0.2 Rate adequate sanitati 0.4 Reduction rate of defec

0 None 0 none1 Service Coverage ** ( 1 ND

0.7 Percentage of apartmen 0.7 Ratio of income and exp0.7 Rate-network connecti 1 -Average rate compared

0 % of households and po 1 None0.4 0.2

1 % populations by admini 1 Maximum Use of local 0 0.7 none

0.4 Different economic gro 1 Cost of level of service1 1

0.2 In the process of deve 0.2 In the process of deve0 none 0 none0 0.2 none1 Sanitation coverage in 11 None 0

0.7 % of population with a 1 None0.2 None 0.2 None

1 none 01 % populations in differ 1

0.2 0 None0.2 1 Capital expenditure is

0 % access by state 0.7 Costs per facilities0 none 0 none

0.2 Not available0.2 0.2

0 none 0 none

noneNote: the cost for levels of service is not economical, thus cost-effectiveness is not possible to perform

% Households using unimproved latrine Average number of persons / installation% Households where all members use improved latrine

Population with urban and rural coverage (CONASA / SEPLAN / Source: INE).

Rural: Proportion of rural households using in their place of residence a sewage system, septic tank, own VIP or own pit latrineUrban: Proportion of urban households using in their place of residence a sewage system, septic tank, own VIP or own pit latrine

In Haya Water Measurable (BSC)Nos. of blockage within metres &Maintenance cost less thanBz& Cost of consumable Chemical Power less than BZ

• Return on assets (ROA) (%) Return on equity (ROE) (%)

Cost level services (latrines, sewerage system) Operating expenses and maintenancenoneNote: the cost for levels of service is not economical, thus cost-effectiveness is not possible to perform% of Population residing within 5 km of a

Health Facility% with free basic sanitation.% in urban and rural areas with basic sanitation. Monitored by Dept of Human Settlements

0.7 0.7

1 Rate adequate sanitati 0.7 none1 % populations in differ 1 cost for levels of servic1 Connection rate 1 Monthly sanitation fee1 equity 11 The indicator is the p 1 cost for levels of servic

0.4 Improved Sanitation a 1 Cost of service of servAclaraciones a B5 La pregunta se ha respondido para los grupos desfavorecidos que se han incluido en la pregunta A8. Si bien los sistemas de vigilancia del sector no notifican específicamente de los avances en esos sectores, realizan ciertas actividades de seguimiento que se emplean en la elaboración de los planes para el cumplimiento del objetivo de acceso universal. Es por ello que los prestadores han implementado directamente y participan de las medidas descritas en relación al acceso de dichos grupos que se detallaron en la pregunta A8. Se dispone de diversos documentos que aportan información en relación al acceso a los servicios de los grupos considerados. El Consejo Nacional de Políticas Sociales que lleva adelante el análisis del cumplimiento de los Objetivos de Desarrollo del Milenio (ODM) del país, realiza un seguimiento del avance de la cobertura a nivel territorial, con vinculación directa

0 None 0 None0.7 0.7 None0.7 0.2 Other PIs may tackle t0.7 Billing 0.2

Percentage of households connected to sewage network

Cost Recovery Maintenance Ratio

B6i_d_costeff_level_saB6i_e_sys_indic_san_tB6i_e_sys_level_san_tB6i_f_afford_indic_san0.2 none none0.2 0.20.7 Capacity sewage pumpi 0.7 Turnover (revenue) of r

1 10.2 Drop out of use of sani 0.2 Coverage of extreme p

1 working/non-working i 1 the share of expenditu0.2 infrastructures that wo 0.7 capacité de payer des 1

1 Household toilets and 0.7 Basic pit latrine with p1

0 none 0 none0.2 none 0 none

0 Performance of wastewa 1 none0 % Adequate sanitation 1 none0 None 0 None0 none 0 none0 none 0 none

0.4 0.2Analysis based system

1 Treatment Systems in 1 Indicator under devel1 Nombre d’infrastructur 1 Taux d’accessibilité f

0.2 none 1 none0.7 in preparation 0.2 none0.2 none 0.2 none

0 none 0 none

0.2 0.20 No. of functional toilets 0.7 None

0.2 None 0.7 Cost of 1 m3 of water 0 none 0 none1 % breakdown in system 10 none 0 none

B6i.d. Please indicate level of

implementation of sanitation cost

effectiveness indicator(s)

B6i.e. Please define main indicator(s)


functionality of systems

B6i.e.Please indicate level of


functionality of systems indicator(s)

B6i.f. Please define main indicator(s)


affordability

(DESCOM) AND AREAS IN EPSA PERI-URBAN. AAPS: NOT DEFINED TO FOLLOW THIS INDICATORINCREASING NUMBER 2A ID CONNECTION BY YEAR OF SANITATION SYSTEMS WITH CONVENTIONAL TECHNOLOGIES. MMAyA AAPS: NOT DEFINED TO FOLLOW THIS INDICATOR

% non paymentArrears existing

0 NA 0 NA0 none 0 none

0.7 None 0 Rate of pro-poor consi0 none 0

0 N/A 0 N/A1 none 0 none1 0.7

0.7 The increasing percent 0.7 There is a general mon0 None 0 None1 Not monitored 0 Not monitored10 none 0 none1 Nonoperational sewage c 0.7 no

0.2 0.20 None 0 None0 None 0 Number of household l0 none 0 none

Economic aspects must be evaluated when plNone 0 The price for water se0 Rate of working latrine 0.2 aucun

0.2 working/non-working i 0.2 % of household income0.2 Rate of working latrine 0.4 Participation rate of t

0 none 0 none0.2 0.2 ND0.7 Currently working on th 0.7 The share of sanitatio0.7 State of infrastructures 0.7 -Rate of social connect0.4 % of sanitation facilit 1 Per-capita monthly exp0.2 0.20.4 % of functional toilets 1 Affordability (e.g. abi

0 none 01 Workin/non working In 1 ability to pay by all1 Nos. of assets Failur 1 Sewage Tariff and reve

0.2 In the process of deve 0.2 In the process of deve0 none 0 none0 2010 Joint Programme 0.4 Permanent Household 1 ND 0 •Morosidad (meses)1 1

0.2 None 0.2 % of household income0.2 None 0.2 None

1 Infrastructure that wo 1 none0 none 0 none

0.2 None 0.2 None0.7 DWA does limited monit 1 Not monitored0.2 Number of working and 0.4 Willingness to pay

0 none 0 none0 Water tariff according t

0.2 0.20 none 0 none

% Households having used a payment facilities for the construction of the project % Households having used a community outreach for the construction of the project

***Captación, suministro y tratamiento de agua, plantas potabilizadorasy de tratamiento de agua en operación

0.7 0.7

0 none 0 none1 working/non-working i 1 ability to pay by poore1 Break rate 1

functionality 10.4 asset management 1 % of household income

1 Service management/p 0.4 % of client affording coAclaraciones a B5 La pregunta se ha respondido para los grupos desfavorecidos que se han incluido en la pregunta A8. Si bien los sistemas de vigilancia del sector no notifican específicamente de los avances en esos sectores, realizan ciertas actividades de seguimiento que se emplean en la elaboración de los planes para el cumplimiento del objetivo de acceso universal. Es por ello que los prestadores han implementado directamente y participan de las medidas descritas en relación al acceso de dichos grupos que se detallaron en la pregunta A8. Se dispone de diversos documentos que aportan información en relación al acceso a los servicios de los grupos considerados. El Consejo Nacional de Políticas Sociales que lleva adelante el análisis del cumplimiento de los Objetivos de Desarrollo del Milenio (ODM) del país, realiza un seguimiento del avance de la cobertura a nivel territorial, con vinculación directa

0 None 0 None0.2 Only for the asset m 0.2 ability to pay by poor0.2 0.20.7 Functional toilets 0.7

-individual connection cost-Sanitation tariff for poor

Poorest segments' income level, , cost ofcubic meter for sanitation, Average tariff of the first blockAbility to pay by poorest 10%, % of household income spent on user charges

B6i_f_afford_level_sanB6i_g_wstwtr_indic_saB6i_g_wstwtr_level_saB6i_h_inst_indic_san_t0 none 0 none

0.2 0.20.7

10.2 None 0.2 None

1 Not relevant for the Re 0 % of treated wastewat0.2 % Sludge reused levels 0.2 % Of treated wastewate0.7 NA 0 Relevant agencies moni

1 NUMBER SYSTEMS SANI 1 ID 4 EPSA NUMBER WIT0 none 0 none0 none 0 Volume of sewage treat0 none 0 none0 none 0 Number of people affe0 None 0 None0 none 0 none0 none 0 none1 none 0 none0

0.2 Percentage of residual 1 Operating coefficient 1 Le Congo à ce jour ne r 0 % d’eaux usées traitée

1 none 00 Evacuated vs treated 1

0.2 none 0.2 none0 none 0 none

0.2 0.20.7 None 0 None

1 We have requirements 1 None.0 none 0 none1 None 00 none 0 none

B6i.f. Please indicate level of


affordability indicator(s)

B6i.g. Please define main indicator(s)


wastewater/septage reuse

B6i.g. Please indicate level of


wastewater/septage reuse indicator(s)

B6i.h. Please define main indicator(s)


institutional effectiveness

Proportion of treated wastewater (1)

Service time Number of complaints resolved

Waste Treatment Plant – Permit from MoEMinimum Qualification Requirements

0 NA 0 NA0 none 0 none

0.2 % of population using 0.20.4 Aucun 0 Aucun

0 N/A 0 N/A0 There is no water reus 01

0.7 Some areas are already 0.2 Re-socialization STBM effecti

0 None 0 Ratio of effluent to co0 Wastewater reuse 0.7 % of treated wastewat

10 none 0 none0 Quality of sewage wate 1 % of treated wastewater

0.20 None 0 None1 none 0 none0 none 0 none1 None 0 % of treated wastewat0 aucun 0 none

0.2 % of septage reuse, 0.2 % of treated wastewater0.2 none 0.2 none

0 none 0 none0.2 * Changes in the cove 1 Physical Performance **0.7 Currently there are no 0.4 Ratio of treated waste0.7 none 0.2 Rate wastewater treat

1 None 0.2 % of faecal sludge trea0.2 0.20.2 0.20.7 none 0 none

1 quality of waste water 0.2 % of treated waste wat0 Treated Effluent used fo 0.7 Coaching and developin

0.2 None 0 None0 none 0 none

0.7 none 0 ESSAP (Management A1 •. % Of treated wastew 1 • Staff costs billed per unit volume (S /. / M³).1 None 0 None

0.7 None 0.2 % of treated wastewat0.2 None 0.2 None

0 10 % of recycled wastewa 1 % of treated wastewat

0.2 None 0.2 None0.2 Not monitored 0.2 DWA via its Municipal S0.4 NONE 0 NONE

0 none 0 none1 Not available 0.2 Not available

0.2 0.20 none 0 none

Number of employees 1000 connections (ERSAPS)

% Sludge drain reused % Of wastewater treated and reused

% Of treated wastewater Number of technicians per connection

0.2 0.2

0 none 0 none1 % of septage reuse 0.4 technical staff per con1 1

staff per 1000 connecti1 % of septage reuse 1 % of treated wastewat

0.4 None 0 NoneAclaraciones a B5 La pregunta se ha respondido para los grupos desfavorecidos que se han incluido en la pregunta A8. Si bien los sistemas de vigilancia del sector no notifican específicamente de los avances en esos sectores, realizan ciertas actividades de seguimiento que se emplean en la elaboración de los planes para el cumplimiento del objetivo de acceso universal. Es por ello que los prestadores han implementado directamente y participan de las medidas descritas en relación al acceso de dichos grupos que se detallaron en la pregunta A8. Se dispone de diversos documentos que aportan información en relación al acceso a los servicios de los grupos considerados. El Consejo Nacional de Políticas Sociales que lleva adelante el análisis del cumplimiento de los Objetivos de Desarrollo del Milenio (ODM) del país, realiza un seguimiento del avance de la cobertura a nivel territorial, con vinculación directa

None 0 None0.2 1 Technical standards for

1 0.2 Total staff/1000 conne0.2 % of septage reuse 0.4

Reuse of treated waste water rate.-Quantity of sludge used.

-Number of ONAS staff /1000 subscribers-Number of ONAS staff/10 km of network

Percentage of reuse wastewater after Treatment of all wastewaterProduced (Second Annual NDP Monitoring Report 2012, Ministry of Planning and Administrative Development

% of treated wastewater % of wastewater collected

B6i_h_inst_level_san_tB6i_i_costrec_indic_saB6i_i_costrec_level_san_tot0 none 0

0.2 0.20.7 Cover operating costs ( 0.7

1 10.2 None 0.2

1 % service provider cost 10.2 % Of the costs of servi 1 % Of the costs of servi

1 Proper tariff mechanis 0.71 AAPS: EFFICIENT OPER 10 none 0

0.2 Sufficiency index box - 0.20 none 01 Recovery of billing for 0.40 None 00 none 00 none 00 none 0

1 The main source is supp 0.70 Pas d’indicateurs 0

1 Service vs operating cos 11 none 0

0.2 none 0.20 none 0 none

0.2 0.20 None 0

0.2 We have requirements fo 10 none 0

0.7 0.70 none 0

B6i.h. Please indicate level of


institutional effectiveness indicator(s)

B6i.i. Please define main indicator(s)

monitored on sanitation cost

recovery

B6i.i. Please indicate level of

implementation of sanitation cost

recovery ndicator(s)

Additional notes on sanitation

performance indicators

User Pay SystemHeavily Subsidized by Government

0 NA 00 none 0

0.2 % of population paying 1 Additional response for 0 Aucun 0

0 N/A 01 1

0.7 none 01 None 01 % service provider cos 110 none 0

% of treated wastewater no 0

0 None 00 none 00 none 01 Cost recovery 0.20 aucun 0

0.2 % service provider cost 0.20.2 none 0.2

0 none 01 Financial Performance * 1

0.7 Currently no details of 0.70.7 0.70.2 None 00.2 0.20.2 0.2

0 none 00.2 % of cost recovered th 0.40.2 Revenue from sewage c 0.2

In the process of devel 0.20 none 0

0.7 none 0• Staff costs billed per unit volume (S /. / M³). 1

0 • Working relationship.0.7 • Operating margin. 0.40.2 • Current liquidity. 0.2

1 • Indebtedness 11 • Interest coverage

0.2 rural: 11 • Family Fee 0.7 Until 2009, sanitation 0 NONE 00 none 0

0.2 Not available 0.20.2 0.2

0 none 0

In the country there is no policy on payback rate (It is working on a financial policy the sector)

Information obtained from the document ** "Information systems for drinking water and sanitation: reflections on a workshop analysis" published by the National Association of Water and Sanitation in Mexico, AC (ANEAS). http://www.aneas.com.mx/contenido/SistInfAPyS.pdf Document Information gained *** "Panorama census of water utilities in Mexico." http://www.inegi.org.mx/prod_serv/contenidos/espanol/bvinegi/productos

-Recovery Rate-Time payment

rural: • Family Fee

0.7 0.2

0 none 00.7 technical staff per con 1

1 -coverage of operatio 111 % service provider cost 1

% service provider cost 0.4Aclaraciones a B5 La pregunta se ha respondido para los grupos desfavorecidos que se han incluido en la pregunta A8. Si bien los sistemas de vigilancia del sector no notifican específicamente de los avances en esos sectores, realizan ciertas actividades de seguimiento que se emplean en la elaboración de los planes para el cumplimiento del objetivo de acceso universal. Es por ello que los prestadores han implementado directamente y participan de las medidas descritas en relación al acceso de dichos grupos que se detallaron en la pregunta A8. Se dispone de diversos documentos que aportan información en relación al acceso a los servicios de los grupos considerados. El Consejo Nacional de Políticas Sociales que lleva adelante el análisis del cumplimiento de los Objetivos de Desarrollo del Milenio (ODM) del país, realiza un seguimiento del avance de la cobertura a nivel territorial, con vinculación directa

Monitored under water 0 None 0

0.2 None 01 Many financial indicato 11 collection efficiency 1

B6ii_a_exp_indic_wat_B6ii_a_exp_level_wat_B6ii_b_qual_indic_watB6ii_b_qual_level_watnone 0 none 0

0.2 0.2spending on sanitation 1 0.7

1 0.7ADP Progress Report 1 Per capita per hour 0.2ratio spent / allocated 1 quality of the supplied 1rate spent / allocated 1 Ouput(volume), delay fau 1Percentage usage of al 1 1INVESTMENT PERFORMA 0.7 INCREASE THE NUMBER 1none 0 none 0none 0 Average duration of out 0.2

1 1% Compared to the nat 0.2 Total plant efficiency o 1Yearly ratio spent (All 1 Hours of service (Urba 1None 0 none 0None 0.7 0.2

0.71 1

Investment Implementa 1 Compliance Plan and M 1Taux alloué, taux d’exé 1 Temps de fonctionnemen 1

0.4 0.41 0.71 1

None 0.2 none 0.2ND 1 1

0.2 0.2Investment/capita 0.4 Sustainability 0.2Cost of 1 m3 of water 0.7 We have national techn 1% reduction in per capi 0 0.7

1 1None 0 Exists for the urban ar 0.7

B6ii.a.Please define main indicator(s)

monitored on drinking-water

expenditure

B6ii.a. Please indicate level of

implementation of drinking-water

expenditure indicator(s)

B6ii.b. Please define main indicator(s)

monitored on drinking-water service quality

B6ii.b. Please indicate level of

implementation of drinking-water service quality

indicator(s)

Percentage water connections with PMP from 0 to 4 mca, interrupted service time for drinking water (1)

Minimum service standards specified in the Rural water supply and sanitation sector Policy 2002 including schoolsFor Urban it is specified in Bhutan Municipal Act 1999

• Coverage of expenditure sanitation • Proportion of funds spent

• rate of physico-chemical compliance • bacteriological compliance rate

Supply quality: satisfactory Seasonal Variability: Remarkable

Urban Sector: Indicators of quality of serviceRural Sector: Flag of Cuts to rural service systems

(Budget implementation?) Running investments (executed Investment / budgeted investment * 100)

Overall implementation of committed analysis (total number of drinking water analysis conducted in the period / Total number of analyzes required by current legislation * 100)General conformity of the executed analysis (total number of analyzes complying with drinking water regulations / total number of drinking water analysis carried out in the period * 100)Sewer Maintenance

Income cleaning septic tankscertified potability Continuity of chlorination

1) Contract performance status REGIDESO; 2) fiscal Estimates 2012 (from page 55)

No. (%) water quality laboratories supported and operational;% of water quality tests meeting Ethiopian water quality guidelines and discharge from wastewater treatment plant meeting WHO guidelines for agriculture use.FJD 2 million provided by government per year for rural areas (WSD)

Each Ministry a provided with different allocations for sanitations activitiesWAF water master planCompliance with Fiji Drinking Water Standards

NA 0 NA 0none 0 0.7% allocated, released 1 Fecal count in water; 1None 0.7 none 0

N/A 0 N/A 0Budget allocated and e 1 Hours (continuity) ERS 1Allocations and release 0 quality of the water su 0Access providing to cl 0.7 Availability of access 0.7Ratio of governmental 1 Quality control of drin 1ratio spent/allocated 1 1

1 1Proportion of budget r 1 Hours of service 1

1 no 00.2

None 1 Quality of Water – Sea 1none 0 0.7none 0.4 none 0None 0 Drinking water supply a 1None 0.2 AUCUN 0Ratio of spent and allo 1 quality of the water su 0.2

0.4 1None 0.7 Hours of pumping, wate 0.4ND 0.2 1The total operating an 0.7 Centralized systems wor 0.7-Achievement rate: Exp 1 0.7% of the financial flux 0.7 Average time of distrib 130% 1 Partially and continuou 1% of expenditure agains 1 Quantity per capita per 0.7None 1 0.7Proportion of budget r 1 Quality of water suppl 1

1 Water Quality, Continu 1In the process of deve 0.2 In Process of Develop 0.2

1 Service quality goals 0.7none 0 1

1 11 1

None 0.2 To assure water distri 0.7Percentage of Budget E 0 Hours of service, min p 1Rate spent / allocated 1 1none 0 1

0.4 Number of water sourc 0.41 0.7

Budget outturn 1 Time and distance of a 1none 1 Water Availability 1Not available 0 Not available 0

0.2 0.2none 0 none 0

quality of the water supplyseasonal variability in delivery

response time to complaints,quality of the water supply

2013:Spend for 9 months.-6502700 KGS

Response time to complaints = 1 day for general complaints (pressure, water quality etc) and within two weeks for written complaints and response has to be in writingQuality of water supply = 100% of samples to meet WHO and/or national standards whichever is applicable

% of budget executed Access rate in rural areas Access rate in urban areas

Quality of service ** (time tap connection and reconnection; continuous service or tandeos, water pressure, monotonically increasing or measured service tariff structure; minimum payment or measured service) Water quality ** (extracted, treated and supplied)

- Consumption-tip- Middle consumption m3 / subscriber

% Of budget executed

• Costs of services by third party billed per unit volume (S /. / Cubic m), Town. • fees and invoiced sales per unit volume (S /. / Cubic m), Town.

• Densidad de Reclamos Totales (reclam./mes/1000 conx.)• Densidad de roturas en las redes de agua potable (Roturas/Km.).

quality of the water supplyseasonable variability in delivery

ii. General Government health expenditure as a proportion of total government expenditureStrategic Framework for Water Services sets a target for investment in water services infrastructure in the sector of atleast 0.75% of GDP. (water + sanitation, but no individual splits set)

Blue Drop programme monitors drinking water quality.In theory municipalities should monitor service standards, but in practice it is mostly only the metros and some of the larget towns that do so.

0.7 0.70

Execution rate of the st 1 Processing time for co 0.7ratio spent/allocated 1 hours of service 1

1 1sector budget allocatio 1 1ratio spent/allocated, 0 hours of service, min. 0Amount of fund spent /f 0.7 Frequency of water/quan 0.7

Aclaraciones a B5 La pregunta se ha respondido para los grupos desfavorecidos que se han incluido en la pregunta A8. Si bien los sistemas de vigilancia del sector no notifican específicamente de los avances en esos sectores, realizan ciertas actividades de seguimiento que se emplean en la elaboración de los planes para el cumplimiento del objetivo de acceso universal. Es por ello que los prestadores han implementado directamente y participan de las medidas descritas en relación al acceso de dichos grupos que se detallaron en la pregunta A8. Se dispone de diversos documentos que aportan información en relación al acceso a los servicios de los grupos considerados. El Consejo Nacional de Políticas Sociales que lleva adelante el análisis del cumplimiento de los Objetivos de Desarrollo del Milenio (ODM) del país, realiza un seguimiento del avance de la cobertura a nivel territorial, con vinculación directaNone Water qualityNone 1 1None 0.7

11 1

Ratio budget allocated/budget approvedRatio budget spent/budget allocated

-Investment Budget-Budget consumption (expenses/allowance)

-Treated complaints rate in time-Conformity of water quality to national standards.water source functionality rate (%);water quality (% of water samples that comply with national standards)

PWA : Performance Monitoring of water service providers in Palestinehours of service, Nr. Of reported leaks, Nr. Of repaired reported leaks, Nr. Of clorinesamples, Nr. Of positive samples,Collection Efficiency

Maintenance Coverage ratioresponse time to complaints, quality of the water supply,

B6ii_c_equity_indic_wB6ii_c_equity_level_w B6ii_d_costeff_indic_wB6ii_d_costeff_level_w0.2 0.20.2 0.2

CENSO 0 Total costs per account 0.71 1

Proportion of Un-serve 0.2 Cost per capita in rura 0.2% of the population wit 1 costs of operation an 1Service rate by region 0.7 operating expenses an 1Universal Coverage 1 For Rural operated and 1ID 1A INCREASING NU 1 NONE% population met 0.7 noneUrban population serv 0.2 Average cost per cubic 0.2

1 1Coverage of drinking w 1 none% population (Urban an 0.7 Nonenone 0 noneNon equitable 0.4 Poor performance: high 0.4

0.7 0.7Rural Sector: Reports 1 Urban Sector: Determin 1COVERAGE BY LOCATIO 1 Combined Financial Ind 1Taux d’accès direct, t 1 Coût du niveau de serv 1

None1 11 1

none 0.2 none 0.21 1

0.2 0.2Consumption per capit 0.7 Charges by drilling org 0.2We don’t differ groups, 1 None. 0.2

0.7 0.71 1

Exists for the urban ar 0.7 none

B6ii.c. Please define main indicator(s)


equitable service coverage

B6ii.c. Please indicate level of


equitable service coverage indicator(s)

B6ii.d. Please define main indicator(s)

monitored on drinking-water cost

effectiveness

B6ii.d. Please indicate level of

implementation of drinking-water cost

effectiveness indicator(s)

• coverage of cities with more than 10,000 inhabitants • Rate of access to drinking water

• rate of operating expenses • rate of return on capital

Population served with Drinking Water (Population served by drinking water available within 200 meters) / resident population in the area of responsibility of the operator * 100) Note: The indicator does not distinguish between the different groups.

Sleep vs operating costs. billing for services (Total Operating Expenses / Total turnover for services * 100) Unit cost of water sold (drinking Operating Expenses / Total water water sold.)Piped Population

Inhabited areas with piped service provisionAdministration expensesMaintenance expenses

- Taux de desserte /REGIDESO et JJ SNHR- Proportion de la population urbaine et rurale ayant accès à une source d'eau potable (intra-domiciliaire ou à moins d'un kilomètre du domicile) dans les Zones d'intervention des programmes et/ou projets de santé./ Min Santé Publique

1) Contrat de performance de l’état de la REGIDESO en Annexe) 2) Prévisions budgétaires exercice 2012 (à partir de la page 55)

% of woreda/regions geographical equity within acceptable limits;Equity woreda/kebele deviation from the national average

% increase in functioning rate of water supply systems in rural areas;% reduction in per capita investment costs in town, cities and rural areas;Urban – 100%

Rural – Refer to section A3.Reduction in inaccessibility of populations to safe drinking waterReduction in water borne disease prevalence

0.7 NAnone 0Proportion of populatio 0.7 1Taux de couverture 1 none

N/AN/A 0 N/A1 Income / expenditure r 11

Access providing to cl 0.7 Around 70% of the popu 0.7Percentage of urban po 1 None% populations in differ 1 1

1 1% population covered 1 O & M cost coverage 1no 0 no(Urban) 60% 0.7 0.2% of users/ population 1 O&M cost/quantity of 1

0 Nonenone 0 noneService coverage (not d 1 Economic aspects must be evaluated when plAUCUN 0 none% of population island 0.7 Cost of level of servic 0.2Rate of reduction in n 1 0.7Access rate, service ra 0.7 Cost of a power system 0.7

0.7 Production costs and se 0.7Percentage of apartmen 0.7 Ratio of income and exp 0.7

1 -Average rate compared 0.7% of households and po 0 Unit cost for construct 0.782% 1 74% 0.4% populations by admini 0 Per capita cost,/per un 1

1 1Different economic gro 1 Cost for levels of servi 1Continuity of supply, 1 Maintenance and Oper 1In the process of deve 0.2 In the process of devel 0.2none 0 Coefficient of Perfor 1none 0 0.7

1 1None 0 1Level of access to imp 1 none 0.2populations in differen 1 None 0.2none 1 1% populations in differ 1Mean sub- county devia 0.4 Affordability and life c 0.4

1 1% access by state 0.7 Cost per facility 0.7Pipe water connected 1 Energy Cost/ cum of w 1Not available 0 Not available

0.2 0.2none 0 none


Urban and rural coverage (CONASA / SEPLAN / Source: INE).

cost for levels of serviceO+M spent

Proportion of urban households using piped water as their main source of drinking water

Service Coverage ** (water and wastewater)* Allocation (liters per capita per day). average daily volume ratio produced in sources of supply among the population served.

-Rate of access to drinking water service-Rate of connection to the network

• Active Connections billed by measurement (%).• Volumen producido unitario (lphd

• Return on assets (ROA) (%) Return on equity (ROE) (%)


People with basic, interim or higher levels of service are monitored.StatsSA, using DWA questions, does an annual survey.

O&M: There are no specific operational funding requirements, but there are generally accepted maintenance standards (5%of replacement value or 10% of operating costs), but this is not monitored or compulsory.The Standard Chart of Accounts will in future make this easier to monitor.

0.7 0.7

Rate of drinking water 1 Cost levels of water su 0.7% populations in differ 1 cost for levels of servic 1

1 -Cost per cubic meter 1safe water/sanitation 1 per capita investment costThe indicator is the pe 0 cost for levels of servicePercentage of populati 0.7 Billing cost/installation 0.7

Aclaraciones a B5 La pregunta se ha respondido para los grupos desfavorecidos que se han incluido en la pregunta A8. Si bien los sistemas de vigilancia del sector no notifican específicamente de los avances en esos sectores, realizan ciertas actividades de seguimiento que se emplean en la elaboración de los planes para el cumplimiento del objetivo de acceso universal. Es por ello que los prestadores han implementado directamente y participan de las medidas descritas en relación al acceso de dichos grupos que se detallaron en la pregunta A8. Se dispone de diversos documentos que aportan información en relación al acceso a los servicios de los grupos considerados. El Consejo Nacional de Políticas Sociales que lleva adelante el análisis del cumplimiento de los Objetivos de Desarrollo del Milenio (ODM) del país, realiza un seguimiento del avance de la cobertura a nivel territorial, con vinculación directaNone

None 0 None1 Cost effectiveness, bor 0.7

0.2 Other PIs may tackle t 0.20.4 0.7

-Drinking Water Supply rate-Connections rate

Data available but no specific indicators

Percentage of households connected to clean water supply (Second Annual NDP Monitoring Report 2012, Ministry of Planning and Administrative Development)% Of Population Connected and not connected to service (Annual Water Status Report 2011)

% populations in different locations, different economic groups, with access

Cost Recovery Maintenance Ratio

B6ii_e_sys_indic_wat_B6ii_e_sys_level_wat_B6ii_f_afford_indic_waB6ii_f_afford_level_wanone none 0

0.2 0.2Proportion of treatment 0.7 residential billed pota 0.7

1 1Number of non-workin 0.2 Ability of poorest peopl 0.2working/non-working i 1 the share of expenditu 1Failure Rate 1 Ability to pay the 10% 0.2Community water suppl 1 Drinking water supply a 1ID 5 NUMBER OF OPER 1 none 0none none 0none none 0

1 Households Ability to 11 none 0

None None 0none none 0

0.4 average capacity 00.4 0.7

Identical to previous- 1Treatment Systems in 1 Indicator under devel 0.2Nombre d’infrastructur 1 Taux d’accessibilité f 1

None 0none 1 none 0.4State of infraestructur 0.7 none 0none 0.2 none 0.2aucun 1 aucun 0

0.2 0.2Frequency of service de 0.2 Tariff 0.4None 0.7 Cost of 1 m3 of water 0% increase in functiona 0.7 0.7Compliance to the sta 1 1Exists for the urban ar 0.7 none 0

B6ii.e. Please define main indicator(s)

monitored on drinking-water functionality of

systems

B6ii.e. Please indicate level of

implementation of drinking-water functionality of

systems indicator(s)

B6ii.f. Please define main indicator(s)


affordability

B6ii.f. Please indicate level of


affordability indicator(s)

• rate feature modern water points • rate functionality of drinking water supply simplified% Of functional water points

Urban: Malfunction Rural: little problems with management

Community contributions are assumed to be 10% for both urban and rural communities. Rural communities will contribute 5% in cash and 5% in kind (labour, materials, etc.) Community contributions for low and high technology systems will vary during implementation considering the ability of communities to contribute.Urban- Wavering of connection fees, number of connected populations to water reticulation systemRural – 1/10 of total costs

NA NA 0none none 0Length of downtime 0.7 0.7Rate of functioning/no 1 none 0

N/A N/A 0There is categorization 0.7 Grant applied citywide 1

1 0.4Every household has i 0.7 55.51% PDAM still appl 0.2None None 0Not Monitored Not Monitored 0

1Proportion of delivery 0.4 None 0.2no no 0

0.2 Urban) 05% 0.2None None 0Proportion of functioni 1 none 0

0.4 none 0None The price for water se 1PARTIEL 0.2 Aucun 0working/non-working i 0.7 % of household income 0.2

0.7 none 0.2Number of operational 0.7 Ability of a household 0.7ND 0.2 ND 0.2Currently working on th 0.4 The share of drinking 0.7State of infrastructures 0.7 -Rate of social connect 0.7% of water supply sou 1 Per-capita monthly exp 0.7Working 0.4 None 1% of population getting designed service(NMIAffordability less tha 0.2

1 1Working/non working i 1 Ability to pay by poore 1Maintenance and Opera 1 Customer Service 1In the process of deve 0.2 In the process of deve 0.2none none 0

0.7 0.71 • Arrears (months) 11 1

None 0.2 % of household income 0.7Monitoring Information System (MIS), workinMonitoring Information 0.2

1 none 0none none 0Functionality and Relia 0.4 Affordability and life c 0.4

1 0.7Number of working and 0.7 Willing ness to pay 0.7none none 0Not available Not available 0

0.2 0.2none none 0

rate functionality - NationalRate functionality by region

Systems of drinking water supply to meet the water quality standards•

Stats SA measures functionality (through service interruptions and access to piped water) annually via its surveys. DWA has done limited functionality monitoring.Infrastructure Asset Management as such is not yet monitored, but is in the pipeline.

StatsSA monitors cost of service and income. All water tariffs must adhere to the tariff regulation (in terms of the WS Act). DWA monitors municipal tariffs but cannot directly intervene.

0.7 0.7

Rate of functional dri 1 none 0working/non-working i 1 working/non-working i 1Break rate 1 1functionality; manage 1 tariff preferred by co 0.4working infrastructure, asset management ability to pay by poor 0Service management/personnel attendance Price offered/conformit 0.7

Aclaraciones a B5 La pregunta se ha respondido para los grupos desfavorecidos que se han incluido en la pregunta A8. Si bien los sistemas de vigilancia del sector no notifican específicamente de los avances en esos sectores, realizan ciertas actividades de seguimiento que se emplean en la elaboración de los planes para el cumplimiento del objetivo de acceso universal. Es por ello que los prestadores han implementado directamente y participan de las medidas descritas en relación al acceso de dichos grupos que se detallaron en la pregunta A8. Se dispone de diversos documentos que aportan información en relación al acceso a los servicios de los grupos considerados. El Consejo Nacional de Políticas Sociales que lleva adelante el análisis del cumplimiento de los Objetivos de Desarrollo del Milenio (ODM) del país, realiza un seguimiento del avance de la cobertura a nivel territorial, con vinculación directaNone

None None 0Asset Management and 0.2 Avg Income 0.2

1Functional infrastructu 0.7 0.2

-Individual connection cost-water tariff for poor

Monitored under water resources inventory carried out by province

cubic meter of water, Average tariff of thefirst blockAbility to pay by poorest 10%, % of household income spent on user charges

B6ii_g_inst_indic_wat_B6ii_g_inst_level_wat_B6ii_h_costrec_indic_ B6ii_h_costrec_level_none 0 none 0

0.2 0.2Employees per thousan 0.7 Coverage of operating c 0.7

1 1Non-revenue water 0.2 None 0.2the absence of complai 1 % service provider cost 1Losses employés/1000 1 % Of the costs of servi 1Relevant agencies moni 1 NA 0AAPS: QUALIFIED PERS 0.7 ID 4 -EPSA NUMBER WI 1% of unaccounted for 0.7 none 0Volume of water consum 0.2 Sufficiency index box - 0

1 11 Recovery of water billi 1

Non-revenue water, nu 1 None 0none 0 none 0Capacité faible 0.4 Recouvrement des cout 0.4none 0 0.7Urban Sector: Determin 1Operational Quality Ind 1 Operating coefficient 1 Taux de perte 1 % des coûts de service 1None 0 None 0

0.7 Relationship between vs 10.7 none 0.2

none 0.2 none 0.2Perte réseau 1 Recovery rate 1

0.2 0.2Establishment of mana 0.4 Tariff collected 0.4None 0.2 We have requirements fo 1% of non-revenue wate 0.7 0.7Unaccounted for water 1 Heavily subsidized by 1none 0 Aucun 0

B6ii.g. Please define main indicator(s)


institutional effectiveness

B6ii.g. Please indicate level of


institutional effectiveness indicator(s)

B6ii.h. Please define main indicator(s)

monitored on drinking-water cost

recovery

B6ii.h.Please indicate level of

implementation of drinking-water cost recovery ndicator(s)

• Yield of facilities• rendement de la distribution

Turn off instant translationAbout Google TranslateMobilePrivacyHelpSend feedback• Number of employees per 1000 subscribers • Yield facilities

Network losses in% water dispensed ([1 - (Total water commercialized / Total drinking water dispensed)] * 100)Energy consumption trained staff

% of town water utilities (TWU) recovering full costs;% of TWU recovering O&M and replacement cost

NA 0 NA 0none 0 none 0% of non-revenue wat 0.4 Rate of tariff receipts ( 0.7Technical performance 1 Recovery rates; billing 1

N/A 0 N/A 0Number of employees / 0.7 0.7

Almost in every health 0.7 supported by the gove 0.7Percentage of non-rev 1 Ratio of tariff to cost 1

1 % service provider cos 11

Employees/connection 1 O&M cost coverage 1no 0 no 0(Urban) 15-50% 0Employees/Connection 1 % service provider cost 1none 0 none 0none 0 0.4Non-revenue water 0.2 Cost recovery 0.2none 0 none 0non-revenue water, em 1 % service provider cost 1

none 0.2Loss rate (nonrevenue 0.7 0.7

0.7 Financial Performance * 1Number of employees 0.7 Currently no details of 0.7

1 0.7Sustainability of wate 0.7 Coverage ratio of opera 125%, averagely 7 empl 1 65% 0.4non-revenue water 0.2 % of income from tariff 0

1 1Non-revenue water is 1 % service provider cos 1

1 Capital Program 1In the process of deve 0.2 In the process of deve 0.2

0.7 none 00.7 0.7

1 11 None 0

None 0.2 100 % service provider 0.4Non-revenue water, wa 1 None 0.2

1 1non-revenue water; e 1 none 0Registration/Private se 0.4 0.4

1 Many financial indicato 10.7 % of O&M cost 0.2

UFW, staff per 1,000 c 1 Accounts receivable pe 1Not available 0 Not available 0

0.2 0.2none 0 none 0

payback rate path. (It is working on a financial policy

non-revenue water, employees/1000 connections

"Recovery Rate External rate subsidy "Physical, commercial and overall efficiency. Physical efficiency, is the ratio of the water volume between the volume billed water produced. Trade efficiency is the ratio of the amount raised divided by the amount of water billed for water supply. The overall efficiency is defined as the product of the previous two efficiencies.

Physical Performance ** (volume of water, drinkable, distributed, depleted, used, consumed, collected, treated and reintegrated into a body of national waters; volume of water billed, collected, and unaccounted unprofitable)

- Number of zero-consumption- Number of subscribers by encashing

- Time payment- Turnout-third partie

Revenue Collection, Real LossesApparent Losses

UFW (Unaccounted for Water) -49.9% 1000 connections employed by -4.2

Staff costs billed per unit volume (S /. / M³). • non-revenue water (%).

• Indebtedness • Interest coverage

DWA via its Municipal Strategic Self Assessment programme monitors 16 key business areas relating to institutional effectiveness.Non-revenue water and water losses are being closely monitored by DWA. Municipalities have received training in this regard by DWA.Non-revenue waterEmployees/1000 connections

0.7 0.7

Employees/1000 connec 0.7 1non-revenue wate 1 % service provider cost 1

1 -recovery of operatio 11

employees/1000 conne 0 % service provider cost 0None 0 Per cent of service pr 0.7

Aclaraciones a B5 La pregunta se ha respondido para los grupos desfavorecidos que se han incluido en la pregunta A8. Si bien los sistemas de vigilancia del sector no notifican específicamente de los avances en esos sectores, realizan ciertas actividades de seguimiento que se emplean en la elaboración de los planes para el cumplimiento del objetivo de acceso universal. Es por ello que los prestadores han implementado directamente y participan de las medidas descritas en relación al acceso de dichos grupos que se detallaron en la pregunta A8. Se dispone de diversos documentos que aportan información en relación al acceso a los servicios de los grupos considerados. El Consejo Nacional de Políticas Sociales que lleva adelante el análisis del cumplimiento de los Objetivos de Desarrollo del Milenio (ODM) del país, realiza un seguimiento del avance de la cobertura a nivel territorial, con vinculación directaNoneNone 0 None 0Non Revenue water 0.7 0.7NRW, Total staff/1000 1 Many PIs for Cost Reco 1Non revenue water 0.4 collection efficiency 1

Bill collection rates in urban areas

-water metering rate-Number of subscribers /employeenon-revenue water, staff productivity (no of staff per 1000 connections)

PWD monitor cost and recover what they can but is not enough

Financial collection rate for water bills (West Bank, Gaza): Second Annual NDP Monitoring Report 2012, Ministry of Planning and Administrative Development

B6ii_addnotes B6iii_a_cov_indic_hyg_B6iii_a_cov_level_hyg_B6iii_b_costeff_indic_none 0 none

0 % Of promotional activinone 0 none

0.2% of population recei 0.2 Per capita cost100% 1 nonone 0 none

0.2 Progress in commitmentNO ACCOUNT INDICAT 0.2 nonenone 0 nonenone 0 nonenone 0 none

None 0.2 Nonenone 0 nonenone 0 Aucunnone 0

Proportion de ménages, 1 Coût, % de ménage forNone 0none 0 noneThe coverage of health 1 nonenone 0.2 none

1 aucun

0.2Proportion of populati 0.7 Proportion of populatiEstonia has ratified t 0.7 None.Percentage of househol 0.7 none

1none 0 Aucun

Additional notes on drinking-water performance

indicators

B6iii.a.Please define main indicator(s)

monitored on coverage of hygiene promotion programs

B6iii.a. Please indicate level of

implementation of coverage of hygiene promotion programs

ndicator(s)

B6iii.b. Please define main indicator(s)

monitored on cost effectiveness of

hygiene promotion programs

% People reached on measures to promote hygiene

Handwashing with soap at critical juncture practisedUse and maintain toilets hygienically

- Nombre d’ayant droit qui se lavent les mains avec du savon/cendre, eau avant manger et après avoir été aux toilettes

No. Of Public Outreach (community/schools) conducted MonthlyExhibitions/road shows

KABP Change Health Outcomes – reduction in water borne diseases

NA 0None, only number of 0 noneNumber of persons rea 1 Rate of behaviour chaCoverage rate 0.7 Cost/Efficiency

30 N/A0.7 none

It is estimated that th 0.7 The overall percentageThe number of populati 0.4 None

0.21

open defecation free vi 0.7 Noneno 0 no

0.7Spacial coverage of act 0.2 Nonenone 0 nonenone 0 none

0.2none 0 nonenone Not recorded

0.40.20.20.2

1 noneNone 0.2 NoneHand washing practicin 0.2 45%% of HH having, soap wi 1none 0 noneNo of states covered/ 1 Hygiene practicesNONE 0 NONEIn the process of deve 0.2Number of children, par 0.7 Hygienic practices ado

0.7 nonenone 0.7 Reduction of EDAs (%), Reduction of None 0 None% of population cover 0.7 % of population with % of functional Communi 0 Community Based Envi

1 noneNumber of persons cov 1 noneN/A 0 % of households that All urban wastewater is 0

1 Comparison costs per dnone 0 noneNot available 0 Not available

0.2none 0 none

-% Of establishments canteens applying the 5 essential practices for safer food -% Of households applying the five essential practices for safer food

- Rate of urban analysis relative to standard NM03.7.002- Rate of water points monitored in rural areas

Number of villages having reached the EOD (End of open defecation) coverage of special events visited proportion of concessions having adequate sanitation

Number of schools/villages reached% of population reached

0.7

Coverage of concessions 0.7 Number of hygiene tech% service provider cost 1 Hygiene practicesnone 0.7

hand washingNumber of activities h 1 level of knowledge on none 0.2 none

Aclaraciones a B5 La pregunta se ha respondido para los grupos desfavorecidos que se han incluido en la pregunta A8. Si bien los sistemas de vigilancia del sector no notifican específicamente de los avances en esos sectores, realizan ciertas actividades de seguimiento que se emplean en la elaboración de los planes para el cumplimiento del objetivo de acceso universal. Es por ello que los prestadores han implementado directamente y participan de las medidas descritas en relación al acceso de dichos grupos que se detallaron en la pregunta A8. Se dispone de diversos documentos que aportan información en relación al acceso a los servicios de los grupos considerados. El Consejo Nacional de Políticas Sociales que lleva adelante el análisis del cumplimiento de los Objetivos de Desarrollo del Milenio (ODM) del país, realiza un seguimiento del avance de la cobertura a nivel territorial, con vinculación directa

None 0 None

0.2Number of people reac 1 Costs

Not officially, but there are efforts ofsome International NGOs

B6iii_b_costeff_level_ B6iii_addnotes B6iv_a_waswtr_wat_urb00 Neste momento, a nível 400 40 40

0.7 300 m30.2 (*30% waste water of D25-30% 27

0 such an indicator is not used0 26% SONEB in urban area 26

0.20 38.33 38.3300 32,6% (SNIS 2011) 32.60 12 455 211 m3

0 16% (urban water supp 1600

0.4 none

46,8% (2012) 46.81

0.4 Water not charged for0 48 480 ND

0.20

0.2 400.7

0 20% 200 30 301 30-40 350

B6iii.b. Please indicate level of

implementation of cost effectiveness of hygiene promotion

programs ndicator(s)

Additional notes on hygiene performance

indicators

B6iv.a. Estimated national percentage of urban wastewater

treated RAW

B6iv.a. Estimated national percentage of urban wastewater treated - Value used

as estimate for GLAAS analysis

1) Contrat de performance de l’état de la REGIDESO en Annexe) 2) Prévisions budgétaires exercice 2012 (à partir de la page 55)

metropolitana deSan Salvador

0.70 NA1 49.5 49.5

0.7 SEG : 28% 28

0 50 500

#N/A #N/A0.2 The average NRW is 40 36

0 25.62 25.6242% 42

10.2 40 40

0 NA0.4 (Urban) 20-30% 25

0 48% 480 30 300

0.2 25.1% 25.10 not available

27.500.000m30.2 none0.2 3 In this case, the te 34.30.2

0 26 % in 2012 260.2 510.2 Unaccountable water, leakage. Reuse for far

40% in Capital city-K 3001 40 (Lagos, Kano and A 400 35 35

35 % 350.7 49.9 49.9

0 50 500.7 32 refers to the weigh 32

0 30% 300.7 Applicant added one ad30% 30

0 40 400 20% (70% in technical 200 29522 (thous. m^3)

0.4 Estimated at 50% 5033.1 Johannesburg (37 33.1

0.2 40-50% 450 29% 290

0.20 30-50 40

facturada/ volumen de aguaproducida)

Guadalajara: 37%Monterrey: 23%

0.7

0.71 25% 25

0.7 25% 251 33.6 33.61 3 billion m3

0.2 no dataAclaraciones a B5 La pregunta se ha respondido para los grupos desfavorecidos que se han incluido en la pregunta A8. Si bien los sistemas de vigilancia del sector no notifican específicamente de los avances en esos sectores, realizan ciertas actividades de seguimiento que se emplean en la elaboración de los planes para el cumplimiento del objetivo de acceso universal. Es por ello que los prestadores han implementado directamente y participan de las medidas descritas en relación al acceso de dichos grupos que se detallaron en la pregunta A8. Se dispone de diversos documentos que aportan información en relación al acceso a los servicios de los grupos considerados. El Consejo Nacional de Políticas Sociales que lleva adelante el análisis del cumplimiento de los Objetivos de Desarrollo del Milenio (ODM) del país, realiza un seguimiento del avance de la cobertura a nivel territorial, con vinculación directa

0 ≈ 30% 3038.9

0.2 40 401 48% 48

Nablus Municipality: 38.42%Gaza: 32.46%

Question B7

B6iv_b_nrw_wat_tot B6iv_c_other_commenB7_a_formal_san_urb0.5

Se utilizam outros indicadores de Saúde Pública estabelecidos par15 15 1) En el país se utiliz 1

60-70% 65 Indicators of function 19% 9 099% 99 EXAMPLE of equitable co 1low 0

163 63 EN EL CASO DEL MMAY 1

0.566.6 Não existem normas ou 1

The total amount of purified water was 1,582,686 m3 in 2012. 1Taux d’utilisation en e 0.5

7.9% 7.9 Information of urban s 0.5Taux d’accès à l’assain 0

none Il y a un mécanisme de 01

33,1% (2012) 33.1 1Taux alloué, taux d’exé 0

95% on-site 95 173.16 73.16 -Tiempo instalación de 0.5

31.7 31.7 Plan de producción de a 1Citer les indicateurs v 0

Non applicable 0.5

less than 10 10 Cobertura de servicios de agua potable y saneamiento contemplados en los censos de población y de hogares y las Encuestas de Hogares de Propósitos Múltiples, EHPM, realizadas anualmente.

1NA Community contributions 0

21 21 Monitoring and evaluat 10

B6iv.b. Average nonrevenue water

(NRW) for the three largest suppliers

RAW

B6iv.b. Average nonrevenue water

(NRW) for the three largest suppliers used

for GLAAS analysis

B6iv_c_other_comment

B7a. Do urban formal service providers

report the results of internal monitoring

against required service standards in

sanitation?

NOTE 1 - Does not include treatment for septic tanks, which equates to 11.2% of urban households, according to the IBGE Census 2010). (NOTE 2 - Regarding the volume of sewage that is collected, the treatment rate is 66, 6% (NHIS 2011)

Proportion of caregivers with with fucnctionNA 0

1ND Taux de traitement de 0

30 30 N/A 0.535 Incidencia de Enfermeda 0

#N/A #N/ATotal of Sanitation is 0.5

2592 m3/day 168% 68 With regard to hygiene 1

18 18 198,3% (estimated, as ration of sewage water paIndicator: Share of pop 0

In case of the survey b 08% 8 0

100 10.5

10% Taux de desserte en eau ; nombre des latrine

None 1none 0none Aucun 047.5% (december 2012 47.5 Ejemplos de indicadore 1

125 % in 2011 25 - Rate of access to dri 1

10 10 Efficacy: % of househol 10.1 0.1 1

5 5 0None 0

4 4 1. Use of improved dri 01

10 % 10 Pakistan Water Operator 10.5

2 132 are refered to as as a regulated 50 EPSs a y b se refieren a 50 112% decentralized 12 • Expenditure- expense 088% 88 1. Profitability of co 1

Number of household c 127,000 m3/day are trea 39 Taux de charge volumiq 1

15.7 15.7 Additional indicators: 1N/A Billing efficiency Colle 099%. All urban wastewat 99 The average metropoli 0

0.5• Water Quality • Esti 0.5Sewerage system cover only 7% for Khartoum

160-70 65 0

Less than 35% according to report LATINOSAM 201314.

Percentage of Bio digester unit implemented (estimated): 80% (available at http://www.menlh.go.id/DATA/Materi_unduh_deputi_II/Materi_WGA/Kementerian%20PU.pdf)

To be calculated with the commissioning of the WWTP

60 60 00

- Proportion des financ 00 Indicator; Water Borne 1

81% 81 Performance indicators 16.4 6.4 • Gender aspects (eg. 170 70 According to the Nation 1

no data 0.5

40 – 50% (≈70% in large 45 09 WQ Indicators for the 0

N.A. a Performance Indicator 0For sanitation effluen 1

40% of the Wastewater is treated in Gaza

B7_a_formal_wat_urbB7_b_formal_san_rur B7_b_formal_wat_rur B7_c_comm_san_tot0.5 0.5 1 0.5

Se utilizam outros indicadores de Saúde Pública estabelecidos par 1 11 0 0 01 1 1 10 0 0 01 1 11 0 1 01 1 1 11 0.5 0.5 01 0.5 1 01 1 1 01 1 1

0.5 0.5 0.5 00.5 0 0 0

1 0 1 01 0

0 011 1 1 00 0 1 0

0.51 0.5 1 0.51 1 1 00 0 0 0

0.5 0.5 0.5 0.5

Cobertura de servicios de agua potable y saneamiento contemplados en los censos de población y de hogares y las Encuestas de Hogares de Propósitos Múltiples, EHPM, realizadas anualmente.0.5 1 0.5 1

1 1 1 01 0.5 1 01 1 1 01 0 1 0

B7a. Do urban formal service providers



drinking-water?

B7b. Do rural formal service providers



sanitation?

B7b. Do rural formal service providers



drinking-water?

B7c. Do community-based service providers report the results of

internal monitoring against required service standards in sanitation?

1 1 01 0 0.5 01 1 1 10 0 0 0

0.5 0.51 0 0.5 01 1 1

0.5 0.5 0.5 0.511 1 1 01 11 0 0 0

0 00.5 0 0 0

1 0 1 01 0.5 1 00 0.5 0 0.51 1 1 10 11 0.5 0.5 01 0 0 01 0 1 01 1 1 01 0.5 0.5 0.51 0 1 01 1 1 11 1 1 0.51 0 0 01 0 1 00 0 0 01 1 11 0.5 1 11 0 0.5 01 1 1 01 00 0 0 01 0.5 0.5 01 1 1 0.51 0.51 0 0 0

01 0 1 0

0.5 0.5 0.5 01 0.5 1 0.51 11 1 1 1

0.5 0 0 0

0 0 00 0 0 00 0 0 01 111 1 1 11 1 1 0

1 1

0 00 0 0 01 0 0 00 0 0 01 1 1 1

B7_c_comm_wat_tot B7_d_informal_san_toB7_d_informal_wat_toB7_e_other_comment0.5 0.5 0.5

1 1 Os GAS- Grupos de Agua e Saneamento, também transmitem os resultados dos trabalhos desenvolvidos no Meio Rural. (1) Dentre os prestadores informais de serviço, as ONGs transmitem os resultados.0 1 11 1 1 Bulletins of water comp0 0 0

COMMENTS: Points c , 1 0 0 Néant1 1 Internal monitoring fo0 0 0 LAS EMPRESAS DE AGU

00 0 0 Anualmente, os prestad1 0 0.50 0 0 Inventaire National de0 0 0 • The problem has to be published/announced throughout newspapers, radio or TV for the central government to r0 0 0

0.50.5 Identifier toutes les O

1 Agua Potable Rural: Los controles o visitas efectuadas por las Empresas Sanitarias con Convenio, tienen obligación de informar anomalías o riesgos, en base a los cuales se pueden determinar medidas de emergencia ante fallas.0 Aunque en el país exist

1 1 1 Régulation

1 0 0 Los operadores de plant0 0 00 0 0 Hygiène : Au MSLS, en m0 0.5 0 Revues périodiques pe

Cobertura de servicios de agua potable y saneamiento contemplados en los censos de población y de hogares y las Encuestas de Hogares de Propósitos Múltiples, EHPM, realizadas anualmente.0.5 Reports are prepared by

0 0 01 0 1 Sanitation: The only r0 0 0 Note: NGOs hand over p0 0 0

B7c. Do community-based service

providers report the results of internal

monitoring against required service

standards in drinking-water?

B7d. Do informal service providers



sanitation?

B7d. Do informal service providers



drinking-water?

B7e. Please describe other mechanisms to report and regulate

based on monitoring.

10 0 0 Drinking water quality 1 0.5 0 • The Public Utility Re0 0 0

0.5 Des camions d’eau non controlés0.5 0.5 1 No existen otros meca

0 0 Dedicated Online monitoring system is in place for real time assess0.5 0.5 0.5 1. data collection and

0 0 01 10 0 0

0 Inspection of sewage0 0 0 -Develop regulations t

0.5 0 00 0 0 The Water and Sewerage Company previously ha0 0.5 00 1 00 0 a) 55%: JIRAMA, par conséquent, difficile de rapport. b) Lorsque les00 0 0 En milieu rurale il n’y0 0 00

0.5 0.5 0.50 0 0 -Audit reports prepared1 0 00 0.5 0.5 Real Supportive monitori

0.5 0 0.51 0 1 Cluster Wash site web0 0 0 Independent assessme1 0 1 Regular meeting with al1 0 0 Pakistan Water Operato

0.5 0 00.5 0 0 Cuando se verifican inc

0 0 0 - Las 50 EPS bajo el á0 0 0

0.5 0 0.5 Annual reporting by ur0.5 0.5 0.5

0 0 00 0 An act has been passed

0.5 0 0.5 Service providers curr0.5 0 0 Issuance of permits to 0.5 0.5 0.5 • Conducting progress

1 1 Periodic chlorine check as well as weekly Epidemiology report from Epidemiology ,response department and emergency department1 1 10

00 0 00 0 0

0 0 For domestic companies1 1 1 - Conducting Joint Tec0 0 0

0Aclaraciones a B7 Se

0 0 00 0 0 Data is not available0 0 0 • Some water service p0 0 0 The monitoring issue in1 1 1

Question B8

B8_a_perfpub_san_ur B8_b_perfpub_san_rurB8_a_satisfpub_san_uB8_b_satisfpub_san_ru0 0 0 0

Os GAS- Grupos de Agua e Saneamento, também transmitem os resultados dos trabalhos desenvolvidos no Meio Rural. (1) Dentre os prestadores informais de serviço, as ONGs transmitem os resultados.0.5 0 0.5

1 1 1 10 0 0 00 0 1 10 0 0 0

0.5 0.5 0 0.51 0 0 00 01 0 0 01 1 1 10 0 0 0

• The problem has to be published/announced throughout newspapers, radio or TV for the central government to r0 0 0 00 0 0 00 0 0 0

Agua Potable Rural: Los controles o visitas efectuadas por las Empresas Sanitarias con Convenio, tienen obligación de informar anomalías o riesgos, en base a los cuales se pueden determinar medidas de emergencia ante fallas.0.5 0 0.5 00.5 0.5 0.5 0.5

0 01 1 1 10 0 0 00 0 0 0

0 01 1 0 0

0.5 0.5 0 00 0 0 00 0 0 0

B8a. Are the performance reviews of the urban formal

service providers made public for

sanitation?

B8b. Are the performance reviews

of the rural formal service providers made public for

sanitation?

B8a. Are customer satisfaction reviews of the urban formal

service providers made public in

sanitation?

B8b. Are customer satisfaction reviews of the rural formal service providers

made public in sanitation?

0 0 0 00.5 0 0 00.5 0.5 0 0

0 0 0 0

Des camions d’eau non controlés 0 00 0 0 0

Dedicated Online monitoring system is in place for real time assess 1 0.50.5 0.5 0.5 0.5

1 1 0.5 0.50.5 0.5 0 0

1 1 1 10.5 0.5 0 00.5 0.50.5 0.5 0.5 0.5

0 0 0 0The Water and Sewerage Company previously ha 0.5 1 0

0 0 0 01 0.5 1 0

a) 55%: JIRAMA, par conséquent, difficile de rapport. b) Lorsque les 0 0

0 00 0 0 0

0.5 0 0 0.50.5 0.5 0 0

1 0 0.5 00 0

0.5 1 0.5 0.50 0 0 00 0 0 0

0.5 0.5 0.5 0.50.5 0.5 0.5 0.5

0 0 0 00 0 0.5 00 0 0 01 0 0.5 00 0 0 00 0 0.5 01 1 1 11 11 0 0.5 0

0.5 0.5 0 01 1 0.5 0.50 0 0 00 0 0 0

Periodic chlorine check as well as weekly Epidemiology report from Epidemiology ,response department and emergency department1 0 0.5 00 0 0 0

0 0 0.5 0.50 0 0 00 0 0 01 1 1 11 0 0.5 01 1 0 01 0.5 1 0.50 0.5 0 01 0.5

0 0 0 00 0 0 01 0 00 0 0 0

B8_c_perfpub_wat_urB8_d_perfpub_wat_ruB8_c_satisfpub_wat_uB8_d_satisfpub_wat_rur0.5 0.5 0.5 0.5

Os GAS- Grupos de Agua e Saneamento, também transmitem os resultados dos trabalhos desenvolvidos no Meio Rural. (1) Dentre os prestadores informais de serviço, as ONGs transmitem os resultados.0.5 0 0.5 0

1 1 1 10 0 0 00 0 1 11 0 1 0

0.5 0.5 0 0.51 0 0 00 01 0 0 01 1 1 10 0 0 00 00 0 0 00 0 0 00 0

Agua Potable Rural: Los controles o visitas efectuadas por las Empresas Sanitarias con Convenio, tienen obligación de informar anomalías o riesgos, en base a los cuales se pueden determinar medidas de emergencia ante fallas.0.5 0 0.5 00.5 0.5 0.5 0.50.5 0.5

1 11 1 1 10 0 0 00 0 0 0

0.5 0.5 0.5 0.51 1 0 0

0.5 0.5 0.5 0.50 0 0 01 0 0 0

B8c. Are the performance reviews of the urban formal

service providers made public for drinking-water?

B8d. Are the performance reviews

of the rural formal service providers made public for drinking-water?

B8c. Are customer satisfaction reviews of the urban formal

service providers made public in

drinking-water?

B8d. Are customer satisfaction reviews of the rural formal service providers

made public in sanitation?

1 10.5 0 0.5 00.5 0.5 0 0

1 0 0 0

0.5 0 0 00 0 0 0

1 10.5 0.5 0.5 0.5

1 1 0.5 0.51 1 0 01 1 1 11 0 1 0

0.5 0.50.5 0.5 0.5 0.5

0 0 0 00.5 1 0

0 0 0 01 0.5 1 00 0 0 0

0.5 0 00 0 0 0

0.5 0 0 0.50.5 0.5 0.5 0.5

1 1 0.5 0.51 0 1 0

0.5 0.5 0.5 0.50.5 0.5 0 0

1 0 0 00.5 0.5 0.5 0.5

1 1 1 10 0 0 0

0.5 0 0.5 00 0 0 01 0 0.5 0

0.5 0 0.5 01 1 1 0.51 1 1 11 1 11 0 0.5 0

0.5 0.5 0 01 1 1 10 0 0 01 1 1 1

Periodic chlorine check as well as weekly Epidemiology report from Epidemiology ,response department and emergency department1 0.5 1 00 0 0 0

0 0 0 00 0 0 00 0 0 01 1 1 11 0 1 01 1 0 01 0.5 1 0.50 0 0 010 0 0 00 0 0 00 0 0 01 0 00 0 0 0

B8_d_satisfpub_wat_rur

Agua Potable Rural: Los controles o visitas efectuadas por las Empresas Sanitarias con Convenio, tienen obligación de informar anomalías o riesgos, en base a los cuales se pueden determinar medidas de emergencia ante fallas.

GLAAS 2013-2014 country survey questionnaire (Section C)

Section C: Human Resources (HR)This section examines the human resources capacity for delivering drinking-water and sanitation services (including hygiene promotion) and the degree to which this human resource capacity is being developed to meet current and future needs.

HUMAN RESOURCES STRATEGY

NOTE: For the purpose of this question a strategy is defined as a sector-wide plan either standing alone or included within a broader strategy. This question is not examining the human resource plans of individual organisations.

Please check all columns that apply.

C1.a.

Sanitation

Urban Rural

Yes 1 1Under development 0.5 0.5

0 0

b. Sanitation

Urban Rural

Public sector1=yes 1=yes0=no 0=no

Private sector1=yes 1=yes0=no 0=no

NGOs1=yes 1=yes0=no 0=no

Community-based (e.g. CBOs)1=yes 1=yes0=no 0=no

Other1=yes 1=yes0=no 0=no

If other, please describe in what area this other HR gap has been identified.

HR strategy existence: Does an overall HR strategy exist to develop and manage human resources in sanitation and drinking-water?

No (If no please proceed to C2)

HR strategy identifies needs: If an HR strategy exists or is under development, has an HR gap[1] been identified?

c. Sanitation

Urban Rural

Yes, a plan exists to fill all HR gaps 1 1

0.5 0.5

A plan is under development 0 0

If yes, please describe actions to fill these gaps.

Question C1 continued on following page ->C1. (Continued from previous page)

d. Sanitation

Urban Rural

At least every 2 years 1 1Every 2-5 years 0.7 0.7

More than 5 years in-between reviews 0.4 0.4

Unknown 0 0

e. Please attach a copy or provide a reference/link to the government strategy on human resources for WASH :

CAUSES OF HUMAN RESOURCE GAPS / SHORTAGES

C2.

HR strategy outlines actions to fill needs: If an HR strategy exists or is under development, does it outline actions to fill identified gaps in HR?

Yes, but does not fill all HR gaps identified

HR strategy review: How often is/ (will) the human resources strategy (be) reviewed?

Date of last HR strategy review (month/year)

Constraints to WASH human resources: To what extent do the following factors constrain WASH human resources capacity? Enter score in appropriate box according to the following scale:

3 - Severe constraint to WASH human resources Constraint on HR capacity for:

2 - Moderate constraint to WASH human resources (3-strong, 2-moderate, 1-low or no)

Sanitation

a. a.

pensions etc.)

b. b.

c. c.

d. d.

e. e.

f. f.

g. Recruitment practices g.

h. h.

i.

1 - Low or no constraint to WASH human resources

Financial resources available for staff (salaries and benefits, including

Insufficient education/training organisations or courses to meet demand by potential students

Lack of skilled graduates from training & education institutes

Preference by skilled graduates to work in other (non-WASH) sectors (e.g. Mining, Transport, Construction) within the country

Emigration (temporary or permanent) of skilled workers to work abroad

Skilled workers do not want to live and work in rural areas of the country

Other (please specify):

Please provide explanatory detail (i.e. causes, impacts, and barriers to addressing) or if different responses exist for the impact of the above issues (a-h) on rural and urban WASH human resources, please indicate here on the most limiting factor affecting HR capacity, if appropriate.

IMPACTS OF HUMAN RESOURCE SHORTAGES

C3.

Task requiring human resources

a. Policy development

b. Institutional coordination

c. National and local/provincial WASH Planning

d. Construction of facilities

e. Operation and maintenance (O&M)

f. Community mobilisation

g. Financial planning and expenditure

h. Enforcement of regulations

i. Health promotion

j. Monitoring and evaluation

k. Other

Please provide additional information on HR limiting achievement of WASH services (including any important differences between rural and urban settings)

Is HR limiting achievement of WASH services?: What are the three (3) tasks that would most benefit from increased human resource capacity? (Please select top three only for each sanitation, drinking-water and hygiene)

l.

[1] A gap may be either shortage in the number of skilled personnel, or a deficiency in the competencies of available personnel

This section examines the human resources capacity for delivering drinking-water and sanitation services (including hygiene promotion) and the degree to which this human resource capacity is being developed to meet current and future needs.




Drinking-water Hygiene

Urban Rural Urban

1 1 10.5 0.5 0.5

0 0 0


Urban Rural Urban

1=yes 1=yes 1=yes0=no 0=no 0=no1=yes 1=yes 1=yes0=no 0=no 0=no1=yes 1=yes 1=yes0=no 0=no 0=no1=yes 1=yes 1=yes0=no 0=no 0=no1=yes 1=yes 1=yes0=no 0=no 0=no



Urban Rural Urban

1 1 1

0.5 0.5 0.5

0 0 0


(Continued from previous page)

Sanitation Drinking-water Hygiene

Rural Urban Rural Urban Rural

1 1 1 1 10.7 0.7 0.7 0.7 0.7

0.4 0.4 0.4 0.4 0.4

0 0 0 0 0

Please attach a copy or provide a reference/link to the government strategy on human resources for WASH :

CAUSES OF HUMAN RESOURCE GAPS / SHORTAGES: To what extent do the following factors constrain WASH human resources capacity? Enter score in appropriate box

Constraint on HR capacity for:

(3-strong, 2-moderate, 1-low or no)


Please provide explanatory detail (i.e. causes, impacts, and barriers to addressing) or if different responses exist for the impact of the above issues (a-h) on rural and urban WASH human resources, please indicate here on the most limiting factor affecting HR capacity, if


Sanitation Drinking-water Hygiene

a. ☐ ☐ ☐b. ☐ ☐ ☐c. ☐ ☐ ☐d. ☐ ☐ ☐e. ☐ ☐ ☐f. ☐ ☐ ☐g. ☐ ☐ ☐h. ☐ ☐ ☐i. ☐ ☐ ☐j. ☐ ☐ ☐k. ☐ ☐ ☐

Please provide additional information on HR limiting achievement of WASH services (including any important differences between rural and urban settings)

: What are the three (3) tasks that would most benefit from increased human resource capacity? (Please select top three only for each sanitation,

[1] A gap may be either shortage in the number of skilled personnel, or a deficiency in the competencies of available personnel

This section examines the human resources capacity for delivering drinking-water and sanitation services (including hygiene promotion) and the degree to which this human resource capacity is being developed to meet current and future needs.




Hygiene

Urban Rural

1 10.5 0.5

0 0

Hygiene

Urban Rural

1=yes 1=yes0=no 0=no1=yes 1=yes0=no 0=no1=yes 1=yes0=no 0=no1=yes 1=yes0=no 0=no1=yes 1=yes0=no 0=no


Hygiene

Urban Rural

1 1

0.5 0.5

0 0


Hygiene

Rural

10.7

0.4

0

Please attach a copy or provide a reference/link to the government strategy on human resources for WASH :


Hygiene

☐☐☐☐☐☐☐☐☐☐☐

: What are the three (3) tasks that would most benefit from increased human resource capacity? (Please select top three only for each sanitation,

GLAAS 2013-2014 country survey dataMarch 2, 2015Note: See worksheet 'SectionC_Questions_ResponseCode' for section C questions and explanation of response levels

SECTION C: HUMAN RESOURCES

ISO3 Code Country Question C1

AFG Afghanistan 0.5AGO Angola 1ARG Argentina 0AZE Azerbaijan 1BGD Bangladesh 0.5BLR Belarus 1BEN Benin 1BTN Bhutan 0.5BOL Bolivia (Plurinational State of) 1BWA Botswana 0BRA Brazil 0BFA Burkina Faso 1BDI Burundi 0KHM Cambodia 0CMR Cameroon 0.5CAF Central African Republic 0TCD Chad 1CHL ChileCOL Colombia 1COG Congo 0COK Cook IslandsCRI Costa Rica 0CUB Cuba 1CIV Côte d'Ivoire 0.5COD Democratic Republic of the Congo 1DOM 0SLV El Salvador 1ERI Eritrea 1EST Estonia 0ETH Ethiopia 1FJI Fiji 0.5GAB Gabon 0GMB Gambia 0GEO Georgia 0.5

C1a. Does an overall HR strategy exist to develop and manage

human resources in urban sanitation?

Dominican Republic1

GHA Ghana 1GIN Guinea 0GNB Guinea-Bissau 1HTI Haiti 0.5HND Honduras 0.5INDIDN Indonesia 1IRN Iran (Islamic Republic of) 0.5JOR Jordan 1KAZ Kazakhstan 0.5KEN Kenya 0.5KGZ KyrgyzstanLAO Lao People's Democratic Republic 1LBN Lebanon 0.5LSO Lesotho 1LBR Liberia 1LTU Lithuania 0MDG Madagascar 1MDV Maldives 0MLI Mali 1MRT Mauritania 0MEX Mexico 0MNG Mongolia 1MAR Morocco 1MOZ Mozambique 0.5MMR Myanmar 0.5NPL Nepal 0NER Niger 0NGA Nigeria 1OMN Oman 1PAK Pakistan 0.5PAN Panama 0.5PRY Paraguay 0PER Peru 1PHL Philippines 1MDA Republic of Moldova 0RWA Rwanda 1SEN Senegal 0SRB Serbia 0SLE Sierra Leone 1ZAF South Africa 0SSD South Sudan 1LKA Sri Lanka 1SDN Sudan 1MKD TFYR Macedonia 0TJK Tajikistan 1THA Thailand 0.5TLS Timor-Leste 1

India2

TGO Togo 0TON Tonga 1TUN Tunisia 0UGA Uganda 1UKR Ukraine 1TZA United Republic of Tanzania 1URY Uruguay 0VUT VanuatuVNM Viet Nam 1PSE West Bank and Gaza Strip 0.5YEM Yemen 1ZWE Zimbabwe 0

footnotes (Section C)1 Domincan Republic country results were based on an draft version of the GLAAS 2013-2014 country questionnaire, therefore, these country results were only included in relevant analysis.2 All GLAAS 2013-2014 country survey results for India represent rural areas only.

Note: See worksheet 'SectionC_Questions_ResponseCode' for section C questions and explanation of response levels

0.5 0.5 0.51 1 10 0 01 1 1

0.5 0.5 0.51 1 11 1 1

0.5 0.5 0.51 1 10 0 00 0 01 1 10 0 0

0.5 0 00.5 0.5 0.5

0 0 01 1 1

01 1 10

0 0 01 1 1

0.5 0 01 1 10

11 1 10 0 01 1 1

0.5 0.5 0.50 0 00 0 00 0.5 0


human resources in rural sanitation?


human resources in urban drinking-water?


human resources in rural drinking-water?

1 1 10 0 01 1 1

0.5 0.5 0.50.5 0.5 0.5

1 11 1 1

0.5 0.5 0.51 1 1

0.5 0.5 0.50.5 0.5 0.5

0.5 0.51 1 1

0.5 0.5 0.51 1 11 1 10 0 01 1 1

1 1 10 0 00 0 01 1 11 1 1

0.5 0.5 0.50.5

0 0 00 0 01 1 11 1 1

0.5 0.5 0.50.5 0.5 0.5

0 0 0.50.5 1 0.5

1 1 10 0 01 1 10 0 00 0 010 0 01 1 11 1 11 1 10 1 01 1 1

0.5 0.5 11 1 1

0 0 01 1 10 0 01 1 11 1 11 1 10 0 0

0 1 0.50.5 0.5 0.50.5 1 0.5

0 0 0

Domincan Republic country results were based on an draft version of the GLAAS 2013-2014 country questionnaire, therefore, these country results were only included in relevant analysis.

11 1 10 01 1 1

0.5 0.5 11 1 11 1 1

0.5 0.5 11 1 10 00 0

0.5 0.5 10 00 0.5

0.5 0.5 10 01 1 1

0.5 0.5 1

0 01 1 1

0.5 0.5 11 1 1

0.5 0.51 1 10 01 1 1

0.5 0.5 10 00 0

0.5 0 1


human resources in urban hygiene?


human resources in rural hygiene?

C1b. If an HR strategy exists or is under development, has an HR

gap been identified in the public sector in urban sanitation?

1 1 10 0

10.5 0.5 10.5 0.5

11 1 11 1 10 0 11 1

0.5 0.5 11 11 1 1

0.5 0.5 11 1 11 1 10 01 1 1

1 1 10 00 01 11 1 1

0.5 0.5 11

0 01 1 11 1 1

0.5 0.5 10.5 0.5 10.5 0.5 1

0 01 1 11 1 10 01 1 10 00 01 1 10 01 1 11 1 1

1 10.5 0.5

1 1 10 0 11 1 1

1 11 1 10 01 1 11 1 11 1 10 0

0 0 111

0 0

1 11

11 111 1 1

11 1 1

1 1 1

1 1 1

1

1 1 1

11 1 11

1

11

1


gap been identified in the public sector in rural sanitation?


gap been identified in the private sector in urban sanitation?


gap been identified in the private sector in rural sanitation?

1 1 1

1 1 11

1 111 1 111

1 1 1

1111 1 1

1 1 1

1 1 1

1 11 1 111

11 1 1

1

1

1 1 11

1

1 1 1

11 1 11

11 1 11

1 1 1

1 1 111

1 1 1

1

1

1 1 1

1 1 1

1 1

1 1 1

1 1

1 1 1

1 1

C1b. If an HR strategy exists or is under development, has an HR gap been identified in NGOs in

urban sanitation?


rural sanitation?


gap been identified in community-based organizations

in urban sanitation?

1 1

1 1 111

1 1 1

1 1 1

1 1 1

1 1 1

1 1 1

1 1 1

1

1

1 1 1

1 1

1 1 1

1 1 1

1 1 1

1

1

1

1

1

1

1 1



in rural sanitation?

C1b. If an HR strategy exists or is under development, have any

other HR gaps been identified in urban sanitation?


other HR gaps been identified in rural sanitation?

1

111

1

1

1

1 1 1

1

1 1 1

1 1 1

11 1 1

1 1

1 1 1

1

11

1

1

11 1

1 11 11 11 1 11 11 1 1

1 1 1

1 1 1

1 1

1 1 1

1 1

1 1

1 11 1

1 1 11

1 1


gap been identified in the public sector in urban drinking-water?


gap been identified in the public sector in rural drinking-water?


gap been identified in the private sector in urban drinking-water?

1 1

1 1 11 1

11

1 1 11 11 1

1 1 1

1 11 11 11 1 1

1 1 1

1 1 1

11 11 11 1

1 11 1 1

11 1

1 1 11 1

1 1

1 11 1 11 1

1 11 11 1

1 1 1

1 1 11 11 1

1 11 1 11

1 1

1 1

1 1 1

1 1 1

1

1 1 1

1

11 1


gap been identified in the private sector in rural drinking-water?


urban drinking-water?


rural drinking-water?

1 1

1 1 1

1

1 1 1

1 1

1 1 1

1 1 1

1 1 1

1

1 1 1

1

1 1

11

1 1 1

1

1 1 1

1

1

1 1

1 1

1

1 1

1 1



in urban drinking-water?



in rural drinking-water?


other HR gaps been identified in urban drinking-water?

1

1 11 11 1

1 1

1

1

1 1 1

1 1

1 1 1

1 1 1

1111

1

1

1 1

1 1

11 1

1 11 11 11 1

1 1

1 1

1 1

1 1

1 11 11 1

1 1

1 11 1

1 1


other HR gaps been identified in rural drinking-water?


gap been identified in the public sector in urban hygiene?


gap been identified in the public sector in rural hygiene?

1 1

1 1

1 11 1

1 1

11 11 1

1 1 1

1 1

1 1 1

1 11 11 1

1 11 1 1

1 1 1

1 11 1

1 1

1 1

1 11 1

1

1 1

1 1

1 11 1

1 11 11 1

1 1

1

1

1 1 1

1 1 1

1 1 1

1 1

1 1 1

1


gap been identified in the private sector in urban hygiene?


gap been identified in the private sector in rural hygiene?


urban hygiene?

1

1 1

1 1 1

1 1 1

1 1 1

1 1 1

1

1 1 1

1

1 1 1

1 1 1

1 1 1

1 1

1 1 1

1 1

1 1

1 1 1

1 1 1

1 1 1

1

1 11 1 1

1


rural hygiene?



in urban hygiene?



in rural hygiene?

1 1

1 11 1

1 1 1

1 1 1

1

1 1 1

1 1 1

1

1 1 1

1 1

1 1

1 1 1

1 1 11

1 1

1 1 1

1 1 1

A comprehensive HR policy is under

C1 a) No existe una estrategia del gobierno para desarrollar y gestionar los recursos humanos en el Sector Agua y Saneamiento. Sin embargo las empresas proveedoras tienen en general, áreas y estrategias propias para gestión (incluyendo capaciWith the development of new innov

The strategy is under development,

A National Human Resource Development Strategy (2009 -2022) has been developed and forms a framework for the sector specific human resource strategies.

Pas de stratégie en la matière (souSe ha identificado una brecha de RH en el desarrollo y administración en el saneamiento y el agua potable. Sin embargo, no existe una estrategia general para los recursos humanos. Sí se han desarrollado actividades para capacitar a funcionarios de las SEREMIS de Salud en las temáticas relativas a agua potable.

Public Service Commission may have a national HR policyLas estrategias de RH se encuentran en forma individual/aislada y no como una del Sector. Salvo, como estrategia país, los esfuerzos que realiza el Ministerio de Salud en específico por personal en salud (medicina, enfermería y afines, principalmente).

En el país ya no se imparte los cu1 1 In Civic societies


other HR gaps been identified in urban hygiene?


other HR gaps been identified in rural hygiene?

C1b. If other HR gaps were identified, please describe these

gaps.

There is the need for private parti

Coordination Planification Suivi-év

HR gaps identified include: 1- No

In the situation analysis of the Na

1 1 In plan, civil society includes NG

Document 4 : Madagascar, vers un

- Insuffisance de personnels qualif

Educational, vocational and in-serv

1 Lack of Capacity building in Huma

Se identifica déficit de técnicos

1 Competencia del personal disponible

1 1 Law enforcement especially in the

None

No comprehensive approved plan of

Lack of qualified specialists in the

NGO has human resource transfer str

• Public sector: The HR gap has bee

HR strategy to develop and manage

All Ministries have HR units but the main HR unit is with Public Service Commission. Specifics with individual Ministries.Data is not availableFor the Hygiene no strategies has been developed Some service providers has been assessed, the strat

0 0 01 1 1

C1 a) No existe una estrategia del gobierno para desarrollar y gestionar los recursos humanos en el Sector Agua y Saneamiento. Sin embargo las empresas proveedoras tienen en general, áreas y estrategias propias para gestión (incluyendo capaci1 1 10 0 01 1 11 1 10 0 0

0.5 0.5 0.5A National Human Resource Development Strategy (2009 -2022) has been developed and forms a framework for the sector specific human resource strategies.

0.5 0.5 1

00 0 0

0.5 0.5Se ha identificado una brecha de RH en el desarrollo y administración en el saneamiento y el agua potable. Sin embargo, no existe una estrategia general para los recursos humanos. Sí se han desarrollado actividades para capacitar a funcionarios de las SEREMIS de Salud en las temáticas relativas a agua potable.

Public Service Commission may have a national HR policyLas estrategias de RH se encuentran en forma individual/aislada y no como una del Sector. Salvo, como estrategia país, los esfuerzos que realiza el Ministerio de Salud en específico por personal en salud (medicina, enfermería y afines, principalmente).

0.5 0.5 0.50 0

0.5 0.5 0.5

0 0 01 1 1

1 1 0.50 0 0

0 0

C1c. If an HR strategy exists or is under development, does it

outline actions to fill identified HR gaps in urban sanitation?


outline actions to fill identified HR gaps in rural sanitation?


outline actions to fill identified HR gaps in urban drinking-water?

0.5 0.5 0.5

0.5 0.5 0.50.5 0.5 0.5

0 0 01

1 1 10.5 0.5 0.50.5 0.5 0.5

1 1 10.5 0.5 0

0.5 0.5 0.50.5 0.5 0.5

1 1 10.5 0.5 0.5

0.5 0.5 0.50 0 01 1 1

0 0 11 1 10 0 01 1 1

1 1 11 1 10 0 10 0 00 0.5 0

0.5 0.5 0.50.5 0.5 0.5

1 1 1

1 1

1 1 10 0 0

0.5 0.5 0.50 0 0.5

0.5 0.5 0.51 1 1

0.5 0.5 0.5

1 1 1

1 1 10 0 01 1 1

All Ministries have HR units but the main HR unit is with Public Service Commission. Specifics with individual Ministries.0.5 0 0.5

For the Hygiene no strategies has been developed Some service providers has been assessed, the strat 00.5 0 0.5

0 0 01 1 1

C1 a) No existe una estrategia del gobierno para desarrollar y gestionar los recursos humanos en el Sector Agua y Saneamiento. Sin embargo las empresas proveedoras tienen en general, áreas y estrategias propias para gestión (incluyendo capaci1 0 00 0 01 1 11 1 10 0 0

0.5 0.5 0.5A National Human Resource Development Strategy (2009 -2022) has been developed and forms a framework for the sector specific human resource strategies.

0.5 0.5 0.5

00 0 0

0.5 0.5Se ha identificado una brecha de RH en el desarrollo y administración en el saneamiento y el agua potable. Sin embargo, no existe una estrategia general para los recursos humanos. Sí se han desarrollado actividades para capacitar a funcionarios de las SEREMIS de Salud en las temáticas relativas a agua potable.

1 1

Las estrategias de RH se encuentran en forma individual/aislada y no como una del Sector. Salvo, como estrategia país, los esfuerzos que realiza el Ministerio de Salud en específico por personal en salud (medicina, enfermería y afines, principalmente).0.5 1 1

0 00.5 1 1

0 0 01 1 1

0.5 1 10 0 0

0


outline actions to fill identified HR gaps in rural drinking-water?


outline actions to fill identified HR gaps in urban hygiene?


outline actions to fill identified HR gaps in rural hygiene?

0.5 0.5 0.5

0.50.5 0.5 0.5

0 0 01

1 1 10.5 0 00.5

10 0.5 0.5

0.5 10.5 0.5 0.5

1 1 10.5 0.5 0.5

0.5 0.5 0.50 0 01 0.5 0.5

1 0 01 1 10 0 01 0 0

1 1 11 1 11 0 00 0 0

0.5 0 0

0.5 0.5 0.50.5 0.5 0.5

1 1 1

1 1

1 1 10 0 0

0.5 0.5 0.50.5 0 00.5 0.5 0.5

0 1 10.5 0.5 0.5

0.5 0.51 1 1

1 1 10 0 01 1 1

00 00

The Rural Water Supply, Sanitation 0 0Existe a Politica Nacional de For 0.7 0.7No existe un único plan del gobierno para cubrir vacíos o resolver deficiencias de recursos humanos del sector Agua y Saneamiento. Las estrategias de capacitación de Recursos Humanos las desarrollan internamente las empresas del Sector para identificar y resolver los vacíos y deficiencias. El Instituto Nacional de Educación Técnica (Ministerio de Educación y Justicia) y las Federaciones y organizaciones sindicales de los trabajadores del sector centralizan actividades de capacitaciIn the State water company JSC "Az 1 1Sector Development Plan 2011-25 described to fill these gaps in respect of capacity building at: 1. Environmental level; 2. Organizational level and 3. IndividualsCOMMENTS: The basic documents in th 1 1Dans le cadre du budget programme 0.7 0.7

1 1CON RELACIÓN A LOS RECURSOS H 0.4 0.4

Création du centre des métiers de 0 0.7

0 0Pénurie de personnels qualifiés dans le domaine de l’assainissement. Plan en cours d’élaboration

Un document stratégique existe et 1 1Se ha identificado una brecha de RH en el desarrollo y administración en el saneamiento y el agua potable. Sin embargo, no existe una estrategia general para los recursos humanos. Sí se han desarrollado actividades para capacitar a funcionarios de las SEREMIS de Salud en las temáticas relativas a agua potable.

0.7 0.7

Las estrategias de RH se encuentran en forma individual/aislada y no como una del Sector. Salvo, como estrategia país, los esfuerzos que realiza el Ministerio de Salud en específico por personal en salud (medicina, enfermería y afines, principalmente).Las deficiencias identificadas en 1 1Recrutement et affectation de tech 0.7 0.7Renforcement des capacités et rec 0.7 0.7

1Upgrading of qualifications of exis 0.7 0.7

The expansion of the universities 0.4 0.4National plan is under development 0 0

0 0

C1c. If yes, please describe actions to fill these gaps?

C1d. How often is (will) the human resources strategy (be) reviewed in urban sanitation?

C1d. How often is (will) the human resources strategy (be) reviewed in rural sanitation?

Capacity building is reflected in b 0.4 0.4

Ao nivel do sector de agua e saneamento, um Plano estratégico da DGRH (2006 - 2015), foi elaborado visando a formaçao e reforço de capacidades de técnicos da instituiçao nos diferentes dominios WaSH, incluindo ONG's e Estruturas de Gestao de infraestruturas de AAP, à nivel nacional.Opérationnalisation d’un plan stratégique ; Avoir des cadres permanents Ressources financières disponibles pour les salaires du PersonnelDe acuerdo a la Ley Marco APS cada 0 0

1An increase in capacity through tra 0.7 0.71-Analysis of individual job follow 0 0

0.7 0.7

The country has identified capacit 0.7 0.70 0

In the situation analysis of the Na 0.4 0.4Hire new Employees to fill the cur 0.7 0.7Enhance rewards, remuneration and 0.4 0.4The national WASH Capacity Developm 0 0

Document 6 : Planification nation 1 1

-Renforcement des capacités humai 0 0

0 0- Strengthen the recruitment of sta 0.7 0.7

0.7 0.7The actions to fill these gaps are fulfilled by foreign assistances through technical assistance and relevant instruments and equipments because of shortage of skilled worker and personnel and modern equipment and instruments

Cluster Wash site web : https:// 1 1Recruitment of additional staff in 0.7 0.71-No job training opportunities 2- 0.7 0.7

0.7 0.7En el IDAAN se está desarrollando 0 0

- Políticas claras para la formación 0 0The action of local governments is t 0 0

-Capacity building programs for W 0.7 0.7

Actions are being undertaken by DFI 0.4 0.4

Through establishment a training c 1 10.4 0.4

Existing of HR plan of action but no 0.7 0.70 0

There is a need for training of fin 0.4 0.41 1

MoH is working with AusAID to recrui 0.4 0.4

Incentives rewards were issued for water sector personnel Water Authority of Jordan has its own centre for training operators 1-

-L’analyse de la situation des RH (analyse démographique, répartition géographique, répartition par genre et âge, besoin en RH) -élaboration d’un plan de formation pour la révision du plan de développeme0.7 0.7

• Low staffing levels in Local Gove 0.7 0.70.7 0.7

1. Existence of National strategy d 0.7 0.7

Data is not available 0 00.7 0.7

The main problems in the Yemeni HR of urban water sector is shortage in qualified and specialized staff, overstaffing of unqualified staff, shortage in training programs, absence of positions descriptions, incentives regulatory bylaw, and absence of utilities internal bylaws in general. Unfortunately, the HR strategy ( 2010) does not cover the rural sector, but a new vision (2012) recommends covering it in the future. Identified Necessary Actions are:

00.7 0.7 0.7

No existe un único plan del gobierno para cubrir vacíos o resolver deficiencias de recursos humanos del sector Agua y Saneamiento. Las estrategias de capacitación de Recursos Humanos las desarrollan internamente las empresas del Sector para identificar y resolver los vacíos y deficiencias. El Instituto Nacional de Educación Técnica (Ministerio de Educación y Justicia) y las Federaciones y organizaciones sindicales de los trabajadores del sector centralizan actividades de capacitaci1 1

Sector Development Plan 2011-25 described to fill these gaps in respect of capacity building at: 1. Environmental level; 2. Organizational level and 3. Individuals1 1 1

0.7 0.7 0.71 1 1

0.4 0.4 0.4

0.7

0

1 1 1

0.7 0.7

1 1 0.70.7

0.7 0.7 0.7

10.7 0.7 0.7

0.4 0.4 0.40

0

C1d. How often is (will) the human resources strategy (be)

reviewed in urban drinking-water?


reviewed in rural drinking-water?


reviewed in urban hygiene?

0.7 0.7 0.4

Ao nivel do sector de agua e saneamento, um Plano estratégico da DGRH (2006 - 2015), foi elaborado visando a formaçao e reforço de capacidades de técnicos da instituiçao nos diferentes dominios WaSH, incluindo ONG's e Estruturas de Gestao de infraestruturas de AAP, à nivel nacional.Opérationnalisation d’un plan stratégique ; Avoir des cadres permanents Ressources financières disponibles pour les salaires du Personnel

01

0.7 0.7 0.70

0.7 0.7 0

0.4 0.4 0.7

0.4 0.40.7 0.7 0.70.4 0.4 0.4

0

1 1 1

0

00.7 0.7 0.70.7 0.7 0.7

The actions to fill these gaps are fulfilled by foreign assistances through technical assistance and relevant instruments and equipments because of shortage of skilled worker and personnel and modern equipment and instruments

1 1 10.7 0.7 0.70.7 0.7 0.70.7 0.7 0.7

0

00

0.7 0.7 0.7

0.4

1 1 10.4 0.4 0.40.7 0.7 0.7

00.4 0.4 0.40.7 0.70.4 0.4 0.4

-L’analyse de la situation des RH (analyse démographique, répartition géographique, répartition par genre et âge, besoin en RH) -élaboration d’un plan de formation pour la révision du plan de développeme0.7 0.7 0.7

0.7 0.7 0.70.7 0.7 0.70.7 0.7 0.7

00.7 0.7


00.7

No existe un único plan del gobierno para cubrir vacíos o resolver deficiencias de recursos humanos del sector Agua y Saneamiento. Las estrategias de capacitación de Recursos Humanos las desarrollan internamente las empresas del Sector para identificar y resolver los vacíos y deficiencias. El Instituto Nacional de Educación Técnica (Ministerio de Educación y Justicia) y las Federaciones y organizaciones sindicales de los trabajadores del sector centralizan actividades de capacitaci

10.7 2012 2012

June June0.4

0 2012

1

0.7 1.12 1.120.70.7

0.7

0.40

0


reviewed in rural hygiene?

C1d. Please provide date of last HR strategy review in urban

sanitation.

C1d. Please provide date of last HR strategy review in rural

sanitation.

0.4 2001 2001

Ao nivel do sector de agua e saneamento, um Plano estratégico da DGRH (2006 - 2015), foi elaborado visando a formaçao e reforço de capacidades de técnicos da instituiçao nos diferentes dominios WaSH, incluindo ONG's e Estruturas de Gestao de infraestruturas de AAP, à nivel nacional.

01

0.700

2010-20120.7 Jul 2013 Jul 2013

0.40.70.4 2011 2011

0

1

0

00.70.7

The actions to fill these gaps are fulfilled by foreign assistances through technical assistance and relevant instruments and equipments because of shortage of skilled worker and personnel and modern equipment and instruments

10.70.70.7

0 2007

00 2010 2010

0.7 June 2013 June 2013

0.4

1 7/2013 7/20130.40.7

00.4

0.4 2011 2011

Oct2011

Oct2011

00.7

0.7 19970.70.7

0On going under water sector refor On going under water sector refor


No existe un único plan del gobierno para cubrir vacíos o resolver deficiencias de recursos humanos del sector Agua y Saneamiento. Las estrategias de capacitación de Recursos Humanos las desarrollan internamente las empresas del Sector para identificar y resolver los vacíos y deficiencias. El Instituto Nacional de Educación Técnica (Ministerio de Educación y Justicia) y las Federaciones y organizaciones sindicales de los trabajadores del sector centralizan actividades de capacitaci

2012 2012 2012June June June

2012


drinking-water.


drinking-water.


hygiene.

2013 2013 2001

Jul 2013

2011 2011 2011

2007

2010 2010 2010

June 2013 June 2013 June 2013

7/2013 7/2013 7/2013

2011 2011 2011

Oct2011

Oct2011

Oct2011

On going under water sector refor On going under water sector reformThe main problems in the Yemeni HR of urban water sector is shortage in qualified and specialized staff, overstaffing of unqualified staff, shortage in training programs, absence of positions descriptions, incentives regulatory bylaw, and absence of utilities internal bylaws in general. Unfortunately, the HR strategy ( 2010) does not cover the rural sector, but a new vision (2012) recommends covering it in the future. Identified Necessary Actions are:

Question C2

Actually the MRRD overall HR poli 0www.portal.gv.ao www.minplan.g 0

No existe un único plan del gobierno para cubrir vacíos o resolver deficiencias de recursos humanos del sector Agua y Saneamiento. Las estrategias de capacitación de Recursos Humanos las desarrollan internamente las empresas del Sector para identificar y resolver los vacíos y deficiencias. El Instituto Nacional de Educación Técnica (Ministerio de Educación y Justicia) y las Federaciones y organizaciones sindicales de los trabajadores del sector centralizan actividades de capacitaci 0.5www.azersu.az (HR section) 1SDP 2011-25 www.psu-wss.org 0.5http://etalonline.by/?type=tex 0.5

2012 0.5June www.rcsc.gov.bt 0

SE ADJUNTA INFORME TECNICO SEN 00

0.5Plan de développement des ressour 0

00

Plan en cours d’élaboration 00

Cf. Direction des ressources humain 0

Las Resoluciones Nros. 1076/03 y 1 000

0.5Indicación 21-2011 de GEAAL. Plan 1ASC (agents de santé communautaire 0PNDRHS (Plan National de Développ 0

0Boletín Estadístico de ANDA. www. 0.5Human resource for Eritrean Wate 0

0Federal Ministry of Health, Human 0.5Note: A new role is being created w 0

0.500


hygiene.

C1e. Please attach a copy or provide a reference/link to the government strategy on human

resources for WASH.

C2a. To what extent do financial resources available for staff constrain human resources

capacity in sanitation?

2001 • Human Resource Development for 0.50

Desde sua elaboraçao, nunca se pro 00

No se tiene un plan de RRHH. Se va 0.50

The government strategy on human 0.50.5

00.5

Jul 2013 10

Please find out the document on “ 0.5National Water Sector Strategy ( 0.5

2011 Interim strategy for the water and 0.5Capacity Development Plan was rel 0

Document 1 : Stratégie nationale, 0

-Ordonnance N0 : 09-009PRM du 04 0.500

0.50

The strategy is not yet available. 0Not available due to under developm 0.5

0.51

National Water Resources Institute 01

0.5En la DISAPAS que atiende las zona 0No hay estrategias 0.5

02010 Included in the Philippine Sanitat 0.5

0June 2013 http://www.ewsa.rw/Docs/WATS 0.5

00

Please find attached the Human Res 00

7/2013 Nominal roll (attached) 0.5www.iwahq.org Brief Note Sri Lank 1Approved Plan of Action attached 0.5

001

2011 Ministry of health strategic Plan 2 0

Oct2011

www.sante.gov.tg 0HR plan attached 0.5

0.5• A five-year Sector Capacity Dev 0.5Law of Ukraine "On the procedure 0Human resource for WASH in the he 1

100

The new Capacity Building Strateg 0The main problems in the Yemeni HR of urban water sector is shortage in qualified and specialized staff, overstaffing of unqualified staff, shortage in training programs, absence of positions descriptions, incentives regulatory bylaw, and absence of utilities internal bylaws in general. Unfortunately, the HR strategy ( 2010) does not cover the rural sector, but a new vision (2012) recommends covering it in the future. Identified Necessary Actions are: Since the HR strategy was made in 0

0

0 0.5 00 0 0

0.5 0.5 0.51 1

0.5 0 0.50.5 0.5 10.5 0.5 0

0 0 00 0 0.50 0 0.5

0.5 0.5 0.50 0 0.50 0 0.50 0 00 0 01 0 0

0.5 0 10.50.5 0.5 0.5

0 0 00 0 0

0.5 0.5 01 1 0.50 0.5 10 0 0.50 0 0

0.5 0 00 0 0.50 0 1

0.5 0.5 0.50 0 0.5

0.5 0.5 00 0 00 0 0

C2a. To what extent do financial resources available for staff constrain human resources capacity in drinking-water?

C2a.To what extent do financial resources available for staff constrain human resources

capacity in hygiene?

C2b. To what extent does insufficeint education/training

organisations or courses to meet demand by potential students

constrain human resources capacity in sanitation?

0 0.5 10.5 0 0

0 0 00 0 0.5

0.5 0.5 00 0.5

0.5 0.5 10.5 0.5 0.5

0 0 0.51 0.5 11 1 0.5

10.5 0.5 0.50.5 0.5 00.5 0.5 1

0 0 0

0 0 0.5

0 1 00.5 0.5 0

0 0 0.50.5 0.5 0.5

0 0 10 0 0.5

0.5 0.5 0.50.5 0.5 0.5

1 1 10 0 0.51 0.5 0.5

0.5 0.5 10 0 0.5

0.5 1 0.50 0 0

0.5 0.5 0.50 0 0.5

0.5 0.5 10 0 0.50 0 0.50 0 0.5

0.5 00.5 0.5 0

1 0.50.5 0.5 10.5 1

0 0 00 0 0.50 0 0

0 0 0.50.5 0.5 10.5 0.5 10.5 0.5 1

0 0 11 1 0.51 10 0 0.50 0 0.50 0.50 0 00 0 1

0 0.5 00 0 0

0.5 0.5 1

0.5 0.5 0.51 1 10 0 10 0 0

0.5 0.5 0.50.5 1 0.50.5 0 0.50.5 0.5 0.50.5 0.5 0

0 0 00 0 00 0 0

0.5 1 0.50.50.5 1 1

0 0 0.50 0 00 1 0

0.5 1 11 0.5 10 0 0.5

0.5 0 00 0 0.50 0.5 11 1 0.5

0.5 0.5 0.50 1 0.50 0 00 0 00 0 0



constrain human resources capacity in drinking-water?



constrain human resources capacity in hygiene?

C2c. To what extent does lack of skilled graduates from training &

education institutes constrain human resources capacity in

sanitation?

1 1 10 0 00 0 1

0.5 0.5 0.50 0.5 0

0.5 0.51 1 0.5

0.5 0.5 10.5 0.5 1

1 1 10.5 0.5 0.5

00.5 0.5 0.50.5 0.5 1

1 1 10 0 0

0.5 0.5 0.5

0.5 1 0.51 0 0

0.5 0.5 10.5 0.5 0

1 1 10.5 0.5 0.5

0.5 0.50.5 0 0.5

1 1 10.5 0.5 0.5

1 0.5 01 1 0.5

0.5 0.5 00.5 0.5 0.5

0 0 11 1 0

0.5 0.5 0.51 1 1

0.5 0.5 00.5 1 1

0 0.5 0.50 00 0.5 0

0.5 01 1 0.5

0.5 1 10 0 01 1 0.50 0 0

0.5 0.5 0.51 1 11 1 11 1 11 1 1

0.5 0.5 0.51 0.5

0.5 0.5 00.5 0.5 0.50.5 0.5

0 0.51 1 1

0 0 0.50 0 0

0.5 0.5 0

0.5 0 01 1 0.51 1 10 0 0.5

0.5 0.5 10.5 1 0.50.5 0 0.50.5 0.5 0.5

0 0 10 0 00 0 0.50 0 01 0.5 0.5

0.51 1

0.5 0.5 00 0 0.50 1 0.51 1 0.51 0.5 0.5

0.5 0.5 0.50 0 0

0.5 0.5 10.5 1 00.5 0.5 0.5

0 0.5 0.50.5 1 1

0 0 0.50 0 0.50 0 0



drinking-water?



hygiene?

C2d. To what extent does preference by skilled graduates to work in other (non-WASH)

sectors within the country constrain human resources


0.5 1 11 0 01 1 0.5

0.5 0.5 0.50 0.5 0.50 0.5

0.5 0.5 0.51 1 11 0.5 11 1 1

0.5 0.5 10 0

0.5 0.5 0.51 1 01 1 10 0 0.5

1 0.5 1

1 0.5 10 1 0.51 1 0.5

0.5 1 01 1 0.5

0.5 0.5 0.50.5 0.5 0.50.5 0 0

1 0.5 10.5 0.5 0

0 0 10.5 0.5 0.5

0 0.5 00.5 0.5 0.5

1 1 00.5 0.5 10.5 1 0.5

1 1 0.50 0 11 1 10 0.5 00 00 0.5 00 0

0.5 0.5 01 1 10 0.5 0.51 1 0.50 0 1

0.5 0.5 10.5 1 0.5

1 1 0.51 1 11 1 0

0.5 0.5 0.50.5 1

0 0.5 0.50.5 0.5 00.5 00.5 0

1 1 0.5

0.5 0.5 10 0 00 0 1

0 0 00.5 0.5 1

1 1 10.5 0.5 0.5

1 1 10.5 0 10.5 0 10.5 0.5 1

1 1 10 0 1

0.5 0.5 0.50.5 0.5 0

0 0.5 101 0.50 0 0.5

0.5 0.5 00.5 0.5 0.50.5 1 10.5 0.5 00.5 0.5 0

0 0 01 1 0.5

0.5 0 0.50.5 0.5 0.50.5 0.5 1

1 1 00.5 0.5 10.5 0.5 0

0 0 0


sectors within the country constrain human resources capacity in drinking-water?


sectors within the country constrain human resources


C2e. To what extent does emigration of skilled workers to work abroad constrain human

resources capacity in sanitation?

0 1 10.5 0 10.5 0.5 0.50.5 0.5 00.5 0.5 10.5 10.5 0.5 0.5

1 1 11 1 01 1 10 1 0.50 0.5

0.5 0.5 10 0 01 1 0.5

0.5 0.5 1

1 0.5 1

1 1 10.5 1 10.5 0.5 1

0 0.5 11 0 1

0.5 0.5 10.5 0.5 0.5

0 0 0.50.5 1 1

0 0 0.51 1 1

0.5 0.5 10 0.5 1

0.5 0.5 0.50 0 11 1 0

0.5 0.5 00.5 0.5 1

1 1 11 1 0.50 0 00 00 0 11 00 0 0

0.5 10.5 0.5 1

1 1 11 1 1

1 1 0.50.5 0.5 0.50.5 0.5 0

1 1 0.50 0 0.5

0.5 0.5 11 1

0.5 0.5 10 0 00 0.50 0.5

0.5 0.5 0

1 1 0.51 1 01 1 0.5

0.50 0 01 1 01 1 1

0.5 0.5 01 1 01 1 01 1 01 1 11 1 11 1 0

0.5 0.5 0.50 0 0

0.5 1 00

0.5 00.5 0.5 0

0 0 00.5 0.5 0.5

1 1 10 0 10 0 00 0 0

0.5 0.5 0.50.5 0.5 0.50.5 0.5 0.5

1 1 0.50 1 11 1 00 0 0.50 0 0

C2e. To what extent does emigration of skilled workers to work abroad constrain human resources capacity in drinking-

water?

C2e. To what extent does emigration of skilled workers to work abroad constrain human resources capacity in hygiene?

C2f. To what extent does skilled workers not wanting to live and

work in rural areas of the country constrain human resources


0.5 1 0.51 1 0

0.5 0.5 10 0 0.51 1 0.51 1

0.5 0.5 01 1 00 1 11 1

0.5 1 001 1 0.50 0 1

0.5 1 11 1 0.5

1 0.5 0.5

0.5 0.51 1 01 1 11 1 01 1 0.51 1 0.5

0.5 0.5 0.50 0.5 0.51 1 1

0.5 0.5 01 1 11 1 01 1 0

0.5 0.5 0.51 1 00 0 0.50 0 01 1 01 1 1

0.5 0.5 00 0 00 01 1 10 00 0 011 0.5 11 1 11 1 0.5

0.5 0.5 0.50.5 0.5 1

0 0 00.5 0.5 00.5 0.5 0

1 1 01 11 1 00 0 0.50 0.5

0.5 0.50 0 1

0.5 0 00 0 0.5

0.5 0.5 0.50.5 0.5

0 0 0.50 0 11 1 00 0 0

0.5 0 0.50 0 00 0 0.51 1 11 1 00 0 0.5

0.5 0.5 00 0 00 0 100 0.50 0 00 0 1

0.5 0.5 0.51 1 1

0.5 0 00 0 0.50 0

0.5 0.51 0.5 0.5

0.5 0.5 10.5 0.5 0.5

1 1 00 0 0.51 1 0.50 0 0.5


work in rural areas of the country constrain human resources capacity in drinking-water?


work in rural areas of the country constrain human resources


C2g. To what extent do recruitment practices constrain

human resources capacity in sanitation?

0 0.5 0.50 0 11 1 0.5

0.5 0.5 0.50.5 0.5 0.5

1 0.50 0 0.50 0.5 01 0.5 0

1 0 0.50 0 1

0.5 0.5 0.51 1 01 0.5 1

0.5 0.5 0.5

1 0 1

0 1 10 0.5 0.51 1 0.50 0 1

0.5 0.5 10.5 0.5 00.5 0.5 0.5

0 0 0.51 1 0.50 0 0.51 1 0.50 0 0.50 0.5 0

0.5 0.5 0.50 0 0.5

0.5 0.5 10 0 0.50 0 11 1 0.50 0 00 0 00 01 1 0.50 0.50 0 001 0.5 0.51 0.5 0.5

0.5 0.5 0.5

0.5 0.5 01 1 10 0 0.50 0 0.50 0 10 0 0.51 0.50 0 0.5

0.5 0.5 00.5 0.50.5 0.5

1 1 0.5

0.5 00.5 0.50.5 0.5

0.5 0.5 NA1 10 00 0

0.5 0.50 0

0.5 01 10 0

0.5 0.50 00 0

0.5 10.50.5

0 01 0

0.5 0.51 10 0.5

0.5 0.50 0

0 0.51 1

0.5 0.50 0 Lack of experienced personnel in s

0.5 0.50.5 0.50.5 0.5


human resources capacity in drinking-water?


human resources capacity in hygiene?

C2h. Please specify any other factors that constrain human


INTERMEDIAS (POBLACIONES APROXIMADAMENTE DE 10.000 HAB), QUE TIENEN LIMITACIONESECONOMICAS E INSTITUCIONALES PARA ATENDER LA DEMANDA.

Sector Urbano: No aplica.Sector Rural: Al ser comunidades menores, y aun cuando existen subsidios estatales al consumo de la población más vulnerable, el impacto del costo de RH en la tarifa es muy relevante, sumado a que la mano de obra calificada tiende a emigrar.

0 0.5 logistics for work1 1

0.5 0.5 Falta de condições materiais (de tr0.5 0.5 N/A0.5 00.50.5 0.5

0 00 0

1 0.50

0.5 0.50 01 0

0.5 0.5

1 0.5

0.5 0.5 Ressources financières disponibles1 1

0.5 0.5 Permanencia de la plantilla de tra1 11 0.50 0 Training Centres in WASH

0.5 0.50.5 0.50.5 0.50.5 0.50.5 0.50.5 0.5

0 0 Político partidista0.5 0.50.5 0.5

1 10.5 0.5

1 10.5 0.5

0 00 00

0.5 0.50.5

0 0

00 0

0.5 0.5

Ejemplo: género (porcentaje del personal deAPS está compuesto por mujeres.

Manque de considération du sous-secteurHygiène

Capacidades locales en el ámbito ruralPolítica remunerativa

Economic situation High cost of operation and maintenance

0 01 1

0.5 0.50.5 0.5

1 10.5 0.50.5

1 0.50 0

0.50.50.5 0.5

iv) falta de graduados capacitados en formulación de políticasiv capacitación básica en promoción de la salud (2)

0

NA

Transport facilities 0

0 Lack of experienced personnel in s 0

C2h. To what extent does this other factor constrain human



resources capacity in drinking-water?

C2h. To what extent does this other factor constrain human resources capacity in drinking-

water?

INTERMEDIAS (POBLACIONES APROXIMADAMENTE DE 10.000 HAB), QUE TIENEN LIMITACIONESECONOMICAS E INSTITUCIONALES PARA ATENDER LA DEMANDA.

Sector Urbano: No aplica.Sector Rural: Al ser comunidades menores, y aun cuando existen subsidios estatales al consumo de la población más vulnerable, el impacto del costo de RH en la tarifa es muy relevante, sumado a que la mano de obra calificada tiende a emigrar.

0 logistics for work 0

0 Falta de condições materiais (de tr 0N/A

1 1

0 Document 11 : Madagascar, vers u 0

0.5 Ressources financières disponibles 0

0 Permanencia de la plantilla de tra 0

0.5 Training Centres in WASH 0.5

0 Político partidista

0 0Capacidades locales en el ámbito ruralPolítica remunerativa

High cost of operation and maintenance

0.5 0.5iv) falta de graduados capacitados en formulación de políticasiv capacitación básica en promoción de la salud

No specific and specialized institu0 Dificuldades de recrutamento de pessoal para o funcionalismo público

a. Si bien las bajas remuneraciones

NA Most of the activities are project or program based. HRs are available during execution of the work and not possible to retain in permanent set-up. As a result experienced HROne of the main problems in terms of human recourses in the sector is that skilled workers do not want to live and work in rural areas of

1. Inadequate capacity building in WASH professional development due to lack of awareness on the impor

Lack of parallel progression . Remuneration (unattractive government As dimensões territoriais continentais do país implicam desequilíbriLes salaires proposés par l’administration publique sont bas de sorte que les ressources humaines form• Planification • Motivation • Recrutement • rémunération • professionnalisation• There is a limited institution providing specific training to WASH program. Most of local resources working in WASH sector have learnt by doing. The WASH intervention is doCout de formation dans les instituts trop élevé pour la famille moyenne et manque de structures spécialis

Il existe une politique d’amélioratRURAL waterl onlySe ha evidenciado, que las deficiencias en la operación de sistemas de suministro de agua potable o sisRenforcement des capacités en WASH.

En las universidades del país no hay carrera específica o programa de postgrado para el sector agua y saInsuficientes áreas de capacitación y documentación disponible para satisfacer las demandas de más de 2Renforcer et soutenir la formation Causes : - Faible rémunération ; - Insuffisance des Infrastructures de base inexistantes en milieu rural (école. Université, etc.) ; - MauvaiFalta de incentivos.La falta de una estrategia específica de formación de técnicos y profesionales en saneamiento es la princRelatively the above stated factors affect the performance of WRD to be as expected and efficientWe have problems with small water supplies in rural areas, where salaries are low and it is hard to attract educated workers. Skilled workers emigrate from rural areas to urbThe human resources management in the government and other non-governmental organizations varies with s

Lack of experienced personnel in s 1 HR needs vary across agencies. Recruitment of qualified personnel to ensure project implementation and sustainability. MQR to reflect areaElaborer une politique de l’eau DécOne major cause is the failure to dThe most limiting factor is lack of financial resources available for staff.


resources capacity in hygiene?

C2h. To what extent does this other factor constrain human resources capacity in hygiene?

C2i. Please provide explanatory detail or if different responses

exist for the impact of the above issues on rural and urban WASH

human resources. Please indicate the most limiting factor affecting

HR capacity, if appropriate.

Sector Rural: Al ser comunidades menores, y aun cuando existen subsidios estatales al consumo de la población más vulnerable, el impacto del costo de RH en la tarifa es muy relevante, sumado a que la mano de obra calificada tiende a emigrar.

logistics for work 0 The most pronounced is logistics for work. Workers often complain of lack or insufficient resources such as transport for field work. They blame it on low gov’t budget allocation to the sector.Cause : Mauvaise gouvernance du secteur ; Impact : sous développement du secteur Solution : Financement et développement du secteur (in

Falta de condições materiais (de tr 0 Salarios desmotivantes, falta de condições de trabalho, falta de apli

1 De acuerdo al Plan Nacional del Su

The Factors affecting to HR is fina

- Lack of financial resources - Lack of technical aid on this

-Insufficient performance based motivation to the staff working in the WASH sector. -In adequate Infrastructure and tools for WASH services for the staffBad technical condition of the treat

Skilled graduates are present but are not motivated to be employed in

see supporting documents for complete responseAnalysis is not performed in Lithuania for this kind of question groups.

Manque de considération du sous- 0 Document 11 : Madagascar, vers un agenda de relance économique, Banque Mondiale, juin 2010, page 344

Les résultats et motivation sont proportionnels aux salaires et avantages Émigration de personnel qualifié pour travailler à l’étranger joue Les principaux obstacles de RH pour le secteur WASH : -l’Insuffisance

Permanencia de la plantilla de tra 0 Un factor que impacta la gestión de los servicios de agua y saneamiento es el hecho de que los gobierno- low income supplement - Weak social welfare - Professional development opportunities - Data limitation- The accompanying control burden on the budget for human resources. - Local competitions are being organized to meet the HR needs in

Training Centres in WASH 0.5 Obstacles: 1. Limited financial resInsufficiency of facilities. As possible as ASEAN’ standards

Moyens limités de l’Etat ne permetSlow release of fund. WASH Sector seems less attractive to Skilled GrCauses: 1- delay in HR strategies High numbers of non-functioning schemes, high levels of Non Revenue Water, and poor cost recovery is due

Político partidista 0

0 - Falta de instituciones acreditadoras - Incentivos para captación de recursos humanos - Financiamiento-Limited job opportunities in the country, low job salaries.Still exist big discrepancies between on rural and urban WASH human resources due to three main causes:

Le facteur le plus restrictif sur leThe most limiting factor is lack of financial resources available for staff.The Constraining factors listed areMost municipalities are able to appoint staff at financially competitivLimited knowledge and skills Inexperience Inadequacy of equipment and infrastructure Turnover

Insufficient funding, low wages of the workers is the main reason of the outflow of the qualified person

Human resource development system is not appropriately prioritized. Budget allocation for staff capacity

Capacidades locales en el ámbito ruralPolítica remunerativa

La disponibilité des ressources financières pour le personnel et les pratiques de recrutement sont les deWater for urban and rural areas is similarRecruitment of Staff based on the s-The most limiting factor affectingAverage wages of the hygienists and engineers below the average wage in the country

Las prácticas de reclutamiento han Hygiene can be undertaken by nurses- Low salary and income is the most barrier to the development of WASH human resource - Outdated technolInsufficient education/training orgThe absence of a comprehensive insThere is no strategy for human res

Question C3

1Dificuldades de recrutamento de pessoal para o funcionalismo público 1

1 11

Most of the activities are project or program based. HRs are available during execution of the work and not possible to retain in permanent set-up. As a result experienced HROne of the main problems in terms of human recourses in the sector is that skilled workers do not want to live and work in rural areas of

11. Inadequate capacity building in WASH professional development due to lack of awareness on the impor 1

1Lack of parallel progression . Remuneration (unattractive government 1As dimensões territoriais continentais do país implicam desequilíbri 1 1Les salaires proposés par l’administration publique sont bas de sorte que les ressources humaines form 1• Planification • Motivation • Recrutement • rémunération • professionnalisation 1• There is a limited institution providing specific training to WASH program. Most of local resources working in WASH sector have learnt by doing. The WASH intervention is doCout de formation dans les instituts trop élevé pour la famille moyenne et manque de structures spécialis 1

1 11

Se ha evidenciado, que las deficiencias en la operación de sistemas de suministro de agua potable o sis 1Renforcement des capacités en WASH.

En las universidades del país no hay carrera específica o programa de postgrado para el sector agua y sa 1Insuficientes áreas de capacitación y documentación disponible para satisfacer las demandas de más de 2 1

1Causes : - Faible rémunération ; - Insuffisance des Infrastructures de base inexistantes en milieu rural (école. Université, etc.) ; - Mauvai

La falta de una estrategia específica de formación de técnicos y profesionales en saneamiento es la princ 1Relatively the above stated factors affect the performance of WRD to be as expected and efficient 1We have problems with small water supplies in rural areas, where salaries are low and it is hard to attract educated workers. Skilled workers emigrate from rural areas to urbThe human resources management in the government and other non-governmental organizations varies with s 1HR needs vary across agencies. Recruitment of qualified personnel to ensure project implementation and sustainability. MQR to reflect area

1 11

The most limiting factor is lack of financial resources available for staff.

C3a. From the list provided of ten tasks requiring human resources, please select the three tasks that

would most benefit from increased human resources

capacity in sanitation? - Policy development

C3b. From the list provided of ten tasks requiring human resources, please select the three tasks that


capacity in sanitation? - Institutional coordination

C3c. From the list provided of ten tasks requiring human resources, please select the three tasks that


capacity in sanitation? - National and local/provincial WASH

planning

The most pronounced is logistics for work. Workers often complain of lack or insufficient resources such as transport for field work. They blame it on low gov’t budget allocation to the sector.Cause : Mauvaise gouvernance du secteur ; Impact : sous développement du secteur Solution : Financement et développement du secteur (inSalarios desmotivantes, falta de condições de trabalho, falta de apli 1

1 11 1

11

- Lack of financial resources - Lack of technical aid on this1

-Insufficient performance based motivation to the staff working in the WASH sector. -In adequate Infrastructure and tools for WASH services for the staff1 1

1Skilled graduates are present but are not motivated to be employed in 1

1see supporting documents for complete response 1Analysis is not performed in Lithuania for this kind of question groups.Document 11 : Madagascar, vers un agenda de relance économique, Banque Mondiale, juin 2010, page 344

Les résultats et motivation sont proportionnels aux salaires et avantages Émigration de personnel qualifié pour travailler à l’étranger joue Les principaux obstacles de RH pour le secteur WASH : -l’Insuffisance 1Un factor que impacta la gestión de los servicios de agua y saneamiento es el hecho de que los gobierno 1- low income supplement - Weak social welfare - Professional development opportunities - Data limitation 1- The accompanying control burden on the budget for human resources. - Local competitions are being organized to meet the HR needs in

1 1Insufficiency of facilities. As possible as ASEAN’ standards 1

1 1Slow release of fund. WASH Sector seems less attractive to Skilled Gr 1

1 1High numbers of non-functioning schemes, high levels of Non Revenue Water, and poor cost recovery is due 1

1 1 1

- Falta de instituciones acreditadoras - Incentivos para captación de recursos humanos - Financiamiento 1-Limited job opportunities in the country, low job salaries. 1Still exist big discrepancies between on rural and urban WASH human resources due to three main causes: 1

11 1

The most limiting factor is lack of financial resources available for staff.1

Most municipalities are able to appoint staff at financially competitiv 1Limited knowledge and skills Inexperience Inadequacy of equipment and infrastructure Turnover 1

1 1

Insufficient funding, low wages of the workers is the main reason of the outflow of the qualified person 1

Human resource development system is not appropriately prioritized. Budget allocation for staff capacity 1

La disponibilité des ressources financières pour le personnel et les pratiques de recrutement sont les de 1Water for urban and rural areas is similar

11 1 1

Average wages of the hygienists and engineers below the average wage in the country111 1 1

- Low salary and income is the most barrier to the development of WASH human resource - Outdated technol 111 11

1

1 1Most of the activities are project or program based. HRs are available during execution of the work and not possible to retain in permanent set-up. As a result experienced HR 1

1 1

1

11

• There is a limited institution providing specific training to WASH program. Most of local resources working in WASH sector have learnt by doing. The WASH intervention is do 11

11

11

1 111

1 1

1 11

We have problems with small water supplies in rural areas, where salaries are low and it is hard to attract educated workers. Skilled workers emigrate from rural areas to urb 1 1

1 11

1

C3d. From the list provided of ten tasks requiring human resources, please select the three tasks that


capacity in sanitation? - Construction of facilities

C3e. From the list provided of ten tasks requiring human resources, please select the three tasks that


capacity in sanitation? - Operation & maintenance (O &

M)

C3f. From the list provided of ten tasks requiring human resources, please select the three tasks that


capacity in sanitation? - Community mobilisation

The most pronounced is logistics for work. Workers often complain of lack or insufficient resources such as transport for field work. They blame it on low gov’t budget allocation to the sector.1 1

11 1

11

-Insufficient performance based motivation to the staff working in the WASH sector. -In adequate Infrastructure and tools for WASH services for the staff 1111

1 1

1 11 11 11

1

1 1

111 1

1111

1 111

11 1

11

11

1 1

11

1

1

1 1

1

1

111

1

11

11

1

11

11

1

11

1

1 1

C3g. From the list provided of ten tasks requiring human resources, please select the three tasks that


capacity in sanitation? - Financial planning and expenditure

C3h. From the list provided of ten tasks requiring human resources, please select the three tasks that


capacity in sanitation? - Enforcement of regulations

C3i. From the list provided of ten tasks requiring human resources, please select the three tasks that


capacity in sanitation? - Health promotion

1 1

1 11

1

11

1

1

111

111

1

11

11

1

11

1

1

1

11

1 111

11

1

1 11 1

1

1

1

1

1

11

11

1

111

1

11

111

C3j. From the list provided of ten tasks requiring human resources, please select the three tasks that


capacity in sanitation? - Monitoring and evaluation

C3k. From the list provided of ten tasks requiring human resources, please select the three tasks that


capacity in sanitation? - Other



capacity in drinking-water? - Policy development

11

11

111

1 11

11 1

1

1

1 11

11

1

11

1

111 1

1

11

1

111 1

11 1

111 11 1

11

1

11

11

11 1

1 11

1 11 1

1

11

11

1 11

11

1 111



capacity in drinking-water? - Institutional coordination



capacity in drinking-water? - National and local/provincial

WASH planning



capacity in drinking-water? - Construction of facilities

1 111

11 1

11

1

1

1

11

1 11

11

11

11

111

1 1

111

1 11

1

11 1

1

1

1 1

1

1

11

11 11 11

1

1

1 1

1

11 111 11111

111 11 1 111 1

11



capacity in drinking-water? - Operation & maintenance (O &

M)



capacity in drinking-water? - Community mobilisation



capacity in drinking-water? - Financial planning and

expenditure

1 1

1

1

1

11111

11

11

1

1 11

1

11

11 1

11

1111 1

1 11 1

11 1

1 11 1

1 1

1 11 11 1

11

11 1 1

1

1

111 1

1

11

11 1

11

1 1

1 111

1111

11

11



capacity in drinking-water? - Enforcement of regulations



capacity in drinking-water? - Health promotion



capacity in drinking-water? - Monitoring and evaluation

11

11

11 1

1111

11 1

11

11

1

11

1

11 1

111 11

11

1

1

11

11

1 11

11

1 11 1

11 1

11

1

1

11

1 11

1

1

11

1

1



capacity in drinking-water? - Other


would most benefit from increased human resources capacity in hygiene? - Policy

development



capacity in hygiene? - Institutional coordination

1

11 1

11 11

11

11

1

1

1

1

1

1

11

1

1

1

1

1 11

11

1

11

11 1

1

111

1 1

11

1 11



capacity in hygiene? - National and local/provincial WASH

planning



capacity in hygiene? - Construction of facilities



capacity in hygiene? - Operation & maintenance (O & M)

1

1

1 1

11

1 1

1 11

1 111

11

11

1 1

11

1

11

1 1

11

1 11

1

1

1

1

1

1

1

1

1 11

1 11

111

1



capacity in hygiene? - Community mobilisation



capacity in hygiene? - Financial planning and expenditure



capacity in hygiene? - Enforcement of regulations

11

1 111

1

11

1

11

111

11

1 1

11

11

111

11

111 1

11 11

11

111

1

1 1

11 1

11

11 1

11 11 1

1

11 11 1

1

11 11111 1

11

111 1

1

1 11



capacity in hygiene? - Health promotion



capacity in hygiene? - Monitoring and evaluation


would most benefit from increased human resources capacity in hygiene? - Other

11 1

1

11 11

11 1

111 1

1 11 111

11

11 1

111 11

111

1 11

1 11 1

11

1

11

1 111 11 1

1

1 11 1

C3k.If other, please specify.

If we do not have enough technical human resource for design, survey, monitoring and evaluation, policy development then our plan will not take place in the specific period of time; meanwhile the financial resources are also the main issue where it will directly affect on the HR.Existe uma grande carencia de Recursos Humanos especializados para os Sectores da Água, do Saneamento e da Higiene. A Politica Nacional de Formação de Quadros, para o período até 2025, prevê a formação de quadros para suprimir a carência em termos de formação de quadros qualificados para os mais variados sectores.a. La elaboración e implementación de políticas públicas de abastecimiento de Agua y Saneamiento basada esencialmente en criterios de cobertura no tiene en cuenta enfoques de riesgos para la salud, si bien existen algunos programas (PROARSA) que se definen con este criterio. Para revertir esta situación sería necesario, entre otras condiciones, disponer y demandar más profesionales con formación en análisis de riesgo y epidemiología.1.Not timely elimination of accidents in rural areas 2.Not timely rehabilitation and replacement of obsolete equipment in remote places inhabited 3. Not enough human resources in water companies and health services in rural areas.Lack of HR is in particular, hampering urban water supply system designing and implementation.

1.Lack of specialized professional in WASH sector in districts- quality of construction is compromised 2. Officials working in WASH sector are not trained relevantly- affects proper planning, design and decision making 3.Lack of focal person with WASH background in district/municipal- affects proper planning, reporting and monitoringEL AREA URBANA, LAS EPSAS CUENTAN CON PERSONAL, RESPONSABLE DE LA OPERACIÓN Y MANTENIMIENTO DE LAS INSTALACIONES E INFRAESTRCUTURA, QUE PERMITA GARANTIZAR LA PRESTACION DEL SERVICIO EN AGUA POTABLE Y ALCANTARILLADO A LOS URUARIOS. PARA EL AREA RURAL, EXISTE LIMITACION EN LAS CAPACIDADES DE LOS RESPONSABLES DEL FUNCIONAMIENTO DEL SISTEMA, DEBIDO A QUE POR LA REDUCIDA CAPACIDAD ECONOMICA DE LAS EPSAS, EL PERSONAL TIENE DEFICIENCIAS EN EQUIPAMIENTO, HERRAMIENTAS Y FORMACION ACADEMICA PARA REALIZAR LABORES ADMINISTRATIVAS, DE OPERACIÓN Y MANTENIMIENTO. ES NECESARIO FORTALECER A PERSONAL DE MUNICIPIOS Y/O DE LAS EPSAS DEL AREA RURAL PARA REALIZAR ESTAS TAREAS.

1) Não há centros de formação em quantidade e com qualificação suficiente nem na área urbana, nem na área rural. Especificamente em relação às ações de promoção de saúde e higiene, há problemas nas práticas de recrutamento, que implicam descontinuidade na manutenção dos agentes de saúde, com impacto negativo de retreinamento e recapacitação das equipes que são recorrentemente substituídas, com impactos constantes de reinvestimento e descontinuidade no atendimento. 2) Não há cultura de abordagem multissetorial e transdisciplinar para a formação dos profissionais de água, saneamento e higiene/saúde, com impactos negativos no trato das necessidades de grupos vulneráveis e específicos. Este é o caso da lacuna de mão-de-obra especializada para tratar das necessidades de grupos específicos como populações indígenas, quilombolas, mulheres, dentre outros, com impacto severo, no curto e médio prazo. 3) Embora haja atuação significativa da comunidade nas políticas de saúde, educação e habitação, na área de saneamento há pouca tradição de participação da sociedade e pouco empenho por parte dos gestores públicos e dos prestadores em mobilizar a comunidade para participar dos processos de planejamento, avaliação e controle social da gestão dos serviços de saneamento básico. Há também dificuldades dos prestadores estaduais em se adaptar ao ambiente regulatório e de controle social. 4) O estabelecimento de diretivas nacionais para a regulação dos serviços públicos de saneamento básico (Lei 11445/2007) é muito recente. Além da falta de RH qualificados no mercado, a particularidade do modelo institucional de gestão dos serviços de abastecimento de água e esgotamento sanitário existente no Brasil, em que a maioria dos municípios tem estes serviços delegados às empresas controladas pelos governos estaduais, impõe limitações às abordagens regulatórias adotadas em outras áreas de políticas públicas, como por exemplo, do setor elétrico ou de recursos hídricos. Então, há lacuna de profissionais de regulação tanto em quantidade, quanto em qualidade, neste caso, especialmente capacitados para abordagens que permitam lidar com a especificidade do desenho institucional brasileiro do setor água e saneamento.Dans les communes en général, les agents domaniaux ou les hygiénistes assurent les activités WASH en plus de leurs activités courantes. Ce personnel arrivent tant bien que mal à assurer les activités WASH et parfois manquent de formation pour plus d’efficacité.

Sanitation - Research and Develop There is no WASH sector wide approach and it is therefore very hard to identify the information of HR needs. However, it is noted that the main limitation are: the lack of WASH institutional training, and HR strategy, and the relevant skill staffs preferred to work outside the sector.La faible proportion des RH dans les filières scientifiques et techniques

Insuffisance de personnels qualifiésSector Urbano: No aplica. Nivel Nacional: MINSAL desarrolla cursos en donde se han detectado brechas de relevancia con el fin de capacitar cuadros técnicos para una adecuada vigilancia sanitaria y control del cumplimiento del reglamento.

Qualified installers Urban is considered to be the Island of Rarotonga, rural are the remaining Cook IslandsPor falta del apropiado RH en el país se tiene limitada la capacidad para el desarrollo de diseños, evaluación de las obras construidas, investigación para el mejoramiento de las técnicas en uso. Por ello, se carece de datos y mejores criterios para proyectar las nuevas obras. También influye en las acciones de control, monitoreo y cumplimiento de lo normado.En agua y saneamiento- Fortalecimiento de la sistematicidad en la capacitacion de los operarios de base en estaciones de bombeo, plantas potabilizadoras y de residuales y lagunas de estabilización, comercial y pitometría Elevar la idoneidad de los trabajadores de mantenimiento de la infraestructura Modernizar técnicas de gestión del servicio en la administración La retención actual del personal es del 81 por ciento anual. La capacitación sistemática es la medida de estimulación con mayores resultados para la retención y promoción del personal de base.Les personnes qualifiées en Hygiène sont en nombre insuffisant et sont presque toutes au niveau urbain Renforcement des capacités des agents des services déconcentrés et décentralisés en matière d’assainissement.Dans le secteur WASH à part l’insuffisance de moyen financier, il ya aussi : - Manque de personnel de qualifié pour assurer le fonctionnement et maintenance des ouvrages en milieu rural ; - Manque de personnel de qualifié ne permettent de collecter de données fiables en vue de suivre les performances de la mise en œuvre d’une activité ; - Manque de personnel de qualifié pour construire les ouvrages répondant aux normes ; - Mobilité du personnel qui jeune le fonctionnement de la coordination.

• Urban areas have their own water supply services unit staff but not well equipped • Rural areas depend on volunteer WASH committee skills and they lack incentivesLack of one independent competent body who advises on water supply technical questions/issues.It is known that Ethiopia has trained and deployed both rural and urban Health Extension Workers (HEWs) since 2004/5. It is successfully implemented in the rural areas since the Sanitation and Hygiene issues in these areas are common and mandated to Ministry of Health. However, the sanitation issues in the urban areas are complex and mandated to different government sectors such as Ministry of Urban Development and Construction, Environmental Protection Authority, Water and Sewerage Authority, Sanitation and Beautification Agency, etc. The population growth is also alarming due to migration of people from rural areas to cities to seek job opportunities. These will create the informal and slum settlements whereby access to sanitation facilities and water supply is difficult. Regarding sustainability of water schemes, it is a critical issue in the water sector where a number of the rural schemes are non-functional.Common themes across WASH are construction of facilities, Operation & Maintenance and Finances (maintenance was identified as the most limiting).

Greater community sensitisation on improved sanitation will also help in higher implementation with more skilled workers for construction of latrines. In drinking water there is a need to upgrade skills of local mechanics so that they can continue to carry out most of the routine maintenance of hand pumps mostly found in small poor rural communities. High cost of repairs of solar powered water systems, partly because of the very limited number of private companies providing the services-.Not timely elimination of accidents in rural areas -.Not timely rehabilitation and replacement of obsolete equipment in remote places inhabited -Permanent migration of the population from rural to urban area. -Lack of educated human resources in rural area. -Small investments for WASH in rural area.

C3l. Please provide additional information on HR limiting

achievement of WASH services (including any important

differences between urban and rural settings).

Accommodation challenges, especially in rural areas affects staff postings to certain parts of the country. There is also a one-year backlog of newly trained Environmental Health Assistants (EHAs) waiting to be posted due to logistical constraints.Manque de motivation, Manque de cadre de vie adéquat (manque d’école, de centre de santé, enclavement, manque d’eau et d’électricité etc.)Insuficiencia em qualidade e quantidade de RH, falta de recursos materiais e financeiros com vista ao seguimento de intervençao das ONGs, sector privado pouco desenvolvido e capacitado.

N/ANo existe un sistema formal orientado a la acreditación y capacitación del personal técnico del sector. Los prestadores no contemplan la capacitación de su personal dentro de sus presupuestos Es necesario crear instancias y capacidades para la formación de recursos humanos en alianzas con la academia, prestadores y el SANAA. Existen avances posibles de alianzas con universidades del país. Por ejemplo: UPI y UNAH en el nivel superior; y, CENET (Centro de Educación Nacional para el trabajo con sede en Comayagua) e INFOP a nivel medio, entre otras.

Every each region has its own right to autonomy in dealing with WASH services. For example, the presence of specialized personnel who handle the drinking water in NTT Province and other examples in the same province, there is enforcement of Regulation from the governor to support the ODF (Stop BABS) to provide construction-related firm sanctions Healthy Latrine facilities. An outline of the development of urban areas has been entered into the PPSP program, while rural STBM program.

Differences in partner approaches e.g, stipends or None when supporting the community health workers Limited capacities and different approaches to sanitation and HygieneThe water supply systems in rural areas are maintained by the Rural public associations of drinking water consumers (RPADWC). There work people without any idea about water supply system, pumps operation and correct chloration of drinking water and etc. The number of treatment plants staff members in small cities is lower than allowed minimum amount; there is a lack of skilled technologists, chemists, mechanics, electricians and so on.It would be better to equip ourselves with potential good staff quality link to the management, roles and responsibility to the WASH sector such as project management, water and sanitation engineer, hygienist, laboratory technician, economist, rural development specialist, information technology, planning staff, financing, accountant, warehouse keeper, hygiene promotion facilitator, health promoter and other if available. How to overcome to formulate all required staff in both quality and quantity; somehow it links to annual staff quota, the process to recruit qualified staff.

Planning for labor market for 2013 under WASH sector was not performed. Specialist are enlisted when there are clear funding and during the implementation of strategic plans.Document 12 : Madagascar, vers un agenda de relance économique, Banque Mondiale, juin 2010, pages 333, 334 Document 13 : Rapport provisoire A B, cabinet ECR, Août 2010, pages 80 – 85 Document 17 : Madagascar, vers un agenda de relance économique, Banque Mondiale, juin 2010, page 333, 334 Document 18 : Rapport provisoire A B, cabinet ECR, Août 2010, pages 80 – 85

Le cadre organique a prévu des agents par commune mais l’insuffisance de ressources humaines fait qu’un agent s’occupe de plusieurs communes et cercles à la fois. La mise en œuvre des activités WASH se heurte à des difficultés quant à la mobilisation des communautés. En effet, les niveaux Centre de Santé Communautaire(CSCOM) et villages sont animés par le personnel socio sanitaire et les relais villageois dont le suivi et l’évaluation n’est pas facile.Le manque du personnel qualifié au niveau des services déconcentrés représente un obstacle majeur pour l’amélioration des prestations de services WASH

In rural area: - Insufficient human resources, lack of skilled workforce - Professional training programmes are insufficient - Low technical and technology supply in workplace - Data limitations In urban area: - Lack of salaries and benefits for skilled workforce

• Reduced willingness of WASH staff (holding a degree) to work full time in rural areas rather than in towns • Most of financial resources used to be drained to water supply sub-sector in detriment of sanitation and hygiene promotion • Scattered information of various actors working on WASH mainly in rural areas. For instance, there few ONGs that consistently reports to the National Directorate of Water regarding their activities on WASHGap concerning above-mentioned tasks is between rural and urban areas

Renforcement des capacités en maîtrise d’ouvrage

There is difference between rural and urban in the following: 1-covring 2- quality 3- ministry of education

Sensibilizar a la clase política para lograr una gestión de RH moderna y con estímulos para mantener las capacidades técnicas en el sector de agua potable y saneamiento. Desarrollo de tecnologías apropiadas e investigación aplicada para lograr mayor eficiencia en el sector.Profesionales técnicos (Universitarios, mando medio)

- Las mayores dificultades se dan en el sector rural - Falta de recurso humano calificado en gobiernos locales que deben supervisar los sistemas rurales - Falta de técnicos calificados que puedan operar y mantener los sistemas en JASS y Operadores Especializados - Falta de promotores en salud e higiene en sistemas rurales1. Lack of college or universes offering courses related to WASH. 2. Lack of promotion for WASH related courses to attract more students. 3. Lack of job opportunities or positions for WASH works. 4. Low salary of sanitation jobsImportant differences between rural and urban settings due to limited human resources: - Insufficient or not performed WQ monitoring, - Lower quality of maintenance and operation of supply systems - Longer time for repairing pipes/infrastructure

Service National d’Hygiène - faiblesse des effectifs officiant au niveau des unités opérationnelles du service national de l’Hygiène, notamment les sous-brigades d’hygiène - Faiblesse dans le recrutement du personnel de l’hygiène et vieillissement des effectifs. - insuffisances dans la formation des agents Secteur assainissement - Faiblesse dans le recrutement du personnel de l’assainissement qui se reflète dans « la coordination des institutions » et le « suivi-évaluation »-Permanent migration of the population from rural to urban area. -Lack of educated human resources in rural area. -Small investments for WASH in rural area.

A 2011 study found: a) municipal staff attrition was not high due to competitive service conditions, ( but management turnover was high), b) 32% of funded posts were vacant (more in rural than urban), c) Institutional memory is very problematic, d) a lack of qualified staff especially technical (rural worse than urban).The level of literacy in the country is very low and also lack of WASH training institutions that develops WASH cadres

Because of the low wages and lack of career development, the sector suffers from a deep dissatisfaction with young professionals, in particular at small enterprises in rural areas, where the unprofessional staff work.

Sanitation program coverage was poor due to limited number of sanitarian Implementation of WASH BCC Strategy was poor due to lack of qualified human resource in health promotion Lack of skill technical staffs has affected in the quality of water system in each step i.e. from survey, design, construction, distribution and maintenance. (persija konsulta ba Sr Martinus)

Document 17 : Madagascar, vers un agenda de relance économique, Banque Mondiale, juin 2010, page 333, 334Document 18 : Rapport provisoire A B, cabinet ECR, Août 2010, pages 80 – 85

Le faible effectif du personnel impacte négativement sur : (i) le suivi efficace des projets, (ii) la gestion durable des ouvrages, (iii) l’appui à l’organisation des communautés rurales dans leur rôle d’entretien et de maintenance des ouvrages d’eau et d’assainissement mis à leur disposition, ainsi que les activités promotionnelles en matière d’hygiène. Ce déficit est très remarquable en milieu rural et semi-urbain qu’en milieu urbain où les services dans ce domaine est assuré par un fermier (TdE)

- Management of Drinking Water Supply Systems in Rural isn't so good due to the lack of skill level groupings for Agricultural Development.There is a high preference for urban postings compared to the rural ones and therefore whenever an opportunity arises within the water sector or elsewhere, attrition of WASH HR is always experienced. WASH being predominantly rural-biased is not an employer of choice to highly competitive HR skills on offer.Permanent underfunding causes low availability of human resources and as a consequence limiting achievement of WASH services

Hay debilidades en la cantidad y la capacitación de los recursos humanos con potencialidad de formular políticas sectoriales y en el de seguimiento y evaluación. Aclaraciones a C3 Vale la misma consideración que en C2 en relación a la Promoción de la Higiene. Se ha mencionado también la movilización comunitaria como una de las tareas que podría incluirse entre las 3 principales.People prefer working in urban areas.

In sufficient number of staff team to cover all schools, financial and managerial restrictions. Main problem of wash programs in schools the obvious application of financial issues in financial year while the application is only could be applied in academic year. Not appropriate staff are trained. Donor oriented programs or interest in Human resources development and capacity Building. Focus on large service providers Feedback and lesons learned from any capacity building is very limited Other fields are not Covered as : WASH Institutional Management / Financial Managements; Environmental Laws , Legal capacity building for legal staff; Monitoring and evaluation, Train the trainer is a need in some fields. Besides to what has been stated previously in (C2), there are limited rural wash training and promotion activities carried out by WASH Cluster.

If we do not have enough technical human resource for design, survey, monitoring and evaluation, policy development then our plan will not take place in the specific period of time; meanwhile the financial resources are also the main issue where it will directly affect on the HR.Existe uma grande carencia de Recursos Humanos especializados para os Sectores da Água, do Saneamento e da Higiene. A Politica Nacional de Formação de Quadros, para o período até 2025, prevê a formação de quadros para suprimir a carência em termos de formação de quadros qualificados para os mais variados sectores.a. La elaboración e implementación de políticas públicas de abastecimiento de Agua y Saneamiento basada esencialmente en criterios de cobertura no tiene en cuenta enfoques de riesgos para la salud, si bien existen algunos programas (PROARSA) que se definen con este criterio. Para revertir esta situación sería necesario, entre otras condiciones, disponer y demandar más profesionales con formación en análisis de riesgo y epidemiología.1.Not timely elimination of accidents in rural areas 2.Not timely rehabilitation and replacement of obsolete equipment in remote places inhabited 3. Not enough human resources in water companies and health services in rural areas.Lack of HR is in particular, hampering urban water supply system designing and implementation.



There is no WASH sector wide approach and it is therefore very hard to identify the information of HR needs. However, it is noted that the main limitation are: the lack of WASH institutional training, and HR strategy, and the relevant skill staffs preferred to work outside the sector.

Sector Urbano: No aplica. Nivel Nacional: MINSAL desarrolla cursos en donde se han detectado brechas de relevancia con el fin de capacitar cuadros técnicos para una adecuada vigilancia sanitaria y control del cumplimiento del reglamento.

Urban is considered to be the Island of Rarotonga, rural are the remaining Cook IslandsPor falta del apropiado RH en el país se tiene limitada la capacidad para el desarrollo de diseños, evaluación de las obras construidas, investigación para el mejoramiento de las técnicas en uso. Por ello, se carece de datos y mejores criterios para proyectar las nuevas obras. También influye en las acciones de control, monitoreo y cumplimiento de lo normado.En agua y saneamiento- Fortalecimiento de la sistematicidad en la capacitacion de los operarios de base en estaciones de bombeo, plantas potabilizadoras y de residuales y lagunas de estabilización, comercial y pitometría Elevar la idoneidad de los trabajadores de mantenimiento de la infraestructura Modernizar técnicas de gestión del servicio en la administración La retención actual del personal es del 81 por ciento anual. La capacitación sistemática es la medida de estimulación con mayores resultados para la retención y promoción del personal de base.Les personnes qualifiées en Hygiène sont en nombre insuffisant et sont presque toutes au niveau urbain Renforcement des capacités des agents des services déconcentrés et décentralisés en matière d’assainissement.Dans le secteur WASH à part l’insuffisance de moyen financier, il ya aussi : - Manque de personnel de qualifié pour assurer le fonctionnement et maintenance des ouvrages en milieu rural ; - Manque de personnel de qualifié ne permettent de collecter de données fiables en vue de suivre les performances de la mise en œuvre d’une activité ; - Manque de personnel de qualifié pour construire les ouvrages répondant aux normes ; - Mobilité du personnel qui jeune le fonctionnement de la coordination.

• Urban areas have their own water supply services unit staff but not well equipped • Rural areas depend on volunteer WASH committee skills and they lack incentivesLack of one independent competent body who advises on water supply technical questions/issues.It is known that Ethiopia has trained and deployed both rural and urban Health Extension Workers (HEWs) since 2004/5. It is successfully implemented in the rural areas since the Sanitation and Hygiene issues in these areas are common and mandated to Ministry of Health. However, the sanitation issues in the urban areas are complex and mandated to different government sectors such as Ministry of Urban Development and Construction, Environmental Protection Authority, Water and Sewerage Authority, Sanitation and Beautification Agency, etc. The population growth is also alarming due to migration of people from rural areas to cities to seek job opportunities. These will create the informal and slum settlements whereby access to sanitation facilities and water supply is difficult. Regarding sustainability of water schemes, it is a critical issue in the water sector where a number of the rural schemes are non-functional.Common themes across WASH are construction of facilities, Operation & Maintenance and Finances (maintenance was identified as the most limiting).


Accommodation challenges, especially in rural areas affects staff postings to certain parts of the country. There is also a one-year backlog of newly trained Environmental Health Assistants (EHAs) waiting to be posted due to logistical constraints.Manque de motivation, Manque de cadre de vie adéquat (manque d’école, de centre de santé, enclavement, manque d’eau et d’électricité etc.)Insuficiencia em qualidade e quantidade de RH, falta de recursos materiais e financeiros com vista ao seguimento de intervençao das ONGs, sector privado pouco desenvolvido e capacitado.

No existe un sistema formal orientado a la acreditación y capacitación del personal técnico del sector. Los prestadores no contemplan la capacitación de su personal dentro de sus presupuestos Es necesario crear instancias y capacidades para la formación de recursos humanos en alianzas con la academia, prestadores y el SANAA. Existen avances posibles de alianzas con universidades del país. Por ejemplo: UPI y UNAH en el nivel superior; y, CENET (Centro de Educación Nacional para el trabajo con sede en Comayagua) e INFOP a nivel medio, entre otras.


Differences in partner approaches e.g, stipends or None when supporting the community health workers Limited capacities and different approaches to sanitation and HygieneThe water supply systems in rural areas are maintained by the Rural public associations of drinking water consumers (RPADWC). There work people without any idea about water supply system, pumps operation and correct chloration of drinking water and etc. The number of treatment plants staff members in small cities is lower than allowed minimum amount; there is a lack of skilled technologists, chemists, mechanics, electricians and so on.It would be better to equip ourselves with potential good staff quality link to the management, roles and responsibility to the WASH sector such as project management, water and sanitation engineer, hygienist, laboratory technician, economist, rural development specialist, information technology, planning staff, financing, accountant, warehouse keeper, hygiene promotion facilitator, health promoter and other if available. How to overcome to formulate all required staff in both quality and quantity; somehow it links to annual staff quota, the process to recruit qualified staff.


Le cadre organique a prévu des agents par commune mais l’insuffisance de ressources humaines fait qu’un agent s’occupe de plusieurs communes et cercles à la fois. La mise en œuvre des activités WASH se heurte à des difficultés quant à la mobilisation des communautés. En effet, les niveaux Centre de Santé Communautaire(CSCOM) et villages sont animés par le personnel socio sanitaire et les relais villageois dont le suivi et l’évaluation n’est pas facile.Le manque du personnel qualifié au niveau des services déconcentrés représente un obstacle majeur pour l’amélioration des prestations de services WASH


• Reduced willingness of WASH staff (holding a degree) to work full time in rural areas rather than in towns • Most of financial resources used to be drained to water supply sub-sector in detriment of sanitation and hygiene promotion • Scattered information of various actors working on WASH mainly in rural areas. For instance, there few ONGs that consistently reports to the National Directorate of Water regarding their activities on WASHGap concerning above-mentioned tasks is between rural and urban areas

There is difference between rural and urban in the following: 1-covring 2- quality 3- ministry of education

Sensibilizar a la clase política para lograr una gestión de RH moderna y con estímulos para mantener las capacidades técnicas en el sector de agua potable y saneamiento. Desarrollo de tecnologías apropiadas e investigación aplicada para lograr mayor eficiencia en el sector.


Service National d’Hygiène - faiblesse des effectifs officiant au niveau des unités opérationnelles du service national de l’Hygiène, notamment les sous-brigades d’hygiène - Faiblesse dans le recrutement du personnel de l’hygiène et vieillissement des effectifs. - insuffisances dans la formation des agents Secteur assainissement - Faiblesse dans le recrutement du personnel de l’assainissement qui se reflète dans « la coordination des institutions » et le « suivi-évaluation »-Permanent migration of the population from rural to urban area. -Lack of educated human resources in rural area. -Small investments for WASH in rural area.

A 2011 study found: a) municipal staff attrition was not high due to competitive service conditions, ( but management turnover was high), b) 32% of funded posts were vacant (more in rural than urban), c) Institutional memory is very problematic, d) a lack of qualified staff especially technical (rural worse than urban).The level of literacy in the country is very low and also lack of WASH training institutions that develops WASH cadres




- Management of Drinking Water Supply Systems in Rural isn't so good due to the lack of skill level groupings for Agricultural Development.There is a high preference for urban postings compared to the rural ones and therefore whenever an opportunity arises within the water sector or elsewhere, attrition of WASH HR is always experienced. WASH being predominantly rural-biased is not an employer of choice to highly competitive HR skills on offer.Permanent underfunding causes low availability of human resources and as a consequence limiting achievement of WASH services

Hay debilidades en la cantidad y la capacitación de los recursos humanos con potencialidad de formular políticas sectoriales y en el de seguimiento y evaluación. Aclaraciones a C3 Vale la misma consideración que en C2 en relación a la Promoción de la Higiene. Se ha mencionado también la movilización comunitaria como una de las tareas que podría incluirse entre las 3 principales.

In sufficient number of staff team to cover all schools, financial and managerial restrictions. Main problem of wash programs in schools the obvious application of financial issues in financial year while the application is only could be applied in academic year. Not appropriate staff are trained. Donor oriented programs or interest in Human resources development and capacity Building. Focus on large service providers Feedback and lesons learned from any capacity building is very limited Other fields are not Covered as : WASH Institutional Management / Financial Managements; Environmental Laws , Legal capacity building for legal staff; Monitoring and evaluation, Train the trainer is a need in some fields. Besides to what has been stated previously in (C2), there are limited rural wash training and promotion activities carried out by WASH Cluster.

If we do not have enough technical human resource for design, survey, monitoring and evaluation, policy development then our plan will not take place in the specific period of time; meanwhile the financial resources are also the main issue where it will directly affect on the HR.Existe uma grande carencia de Recursos Humanos especializados para os Sectores da Água, do Saneamento e da Higiene. A Politica Nacional de Formação de Quadros, para o período até 2025, prevê a formação de quadros para suprimir a carência em termos de formação de quadros qualificados para os mais variados sectores.a. La elaboración e implementación de políticas públicas de abastecimiento de Agua y Saneamiento basada esencialmente en criterios de cobertura no tiene en cuenta enfoques de riesgos para la salud, si bien existen algunos programas (PROARSA) que se definen con este criterio. Para revertir esta situación sería necesario, entre otras condiciones, disponer y demandar más profesionales con formación en análisis de riesgo y epidemiología.1.Not timely elimination of accidents in rural areas 2.Not timely rehabilitation and replacement of obsolete equipment in remote places inhabited 3. Not enough human resources in water companies and health services in rural areas.



There is no WASH sector wide approach and it is therefore very hard to identify the information of HR needs. However, it is noted that the main limitation are: the lack of WASH institutional training, and HR strategy, and the relevant skill staffs preferred to work outside the sector.

Sector Urbano: No aplica. Nivel Nacional: MINSAL desarrolla cursos en donde se han detectado brechas de relevancia con el fin de capacitar cuadros técnicos para una adecuada vigilancia sanitaria y control del cumplimiento del reglamento.

Por falta del apropiado RH en el país se tiene limitada la capacidad para el desarrollo de diseños, evaluación de las obras construidas, investigación para el mejoramiento de las técnicas en uso. Por ello, se carece de datos y mejores criterios para proyectar las nuevas obras. También influye en las acciones de control, monitoreo y cumplimiento de lo normado.En agua y saneamiento- Fortalecimiento de la sistematicidad en la capacitacion de los operarios de base en estaciones de bombeo, plantas potabilizadoras y de residuales y lagunas de estabilización, comercial y pitometría Elevar la idoneidad de los trabajadores de mantenimiento de la infraestructura Modernizar técnicas de gestión del servicio en la administración La retención actual del personal es del 81 por ciento anual. La capacitación sistemática es la medida de estimulación con mayores resultados para la retención y promoción del personal de base.Les personnes qualifiées en Hygiène sont en nombre insuffisant et sont presque toutes au niveau urbain Renforcement des capacités des agents des services déconcentrés et décentralisés en matière d’assainissement.Dans le secteur WASH à part l’insuffisance de moyen financier, il ya aussi : - Manque de personnel de qualifié pour assurer le fonctionnement et maintenance des ouvrages en milieu rural ; - Manque de personnel de qualifié ne permettent de collecter de données fiables en vue de suivre les performances de la mise en œuvre d’une activité ; - Manque de personnel de qualifié pour construire les ouvrages répondant aux normes ; - Mobilité du personnel qui jeune le fonctionnement de la coordination.

It is known that Ethiopia has trained and deployed both rural and urban Health Extension Workers (HEWs) since 2004/5. It is successfully implemented in the rural areas since the Sanitation and Hygiene issues in these areas are common and mandated to Ministry of Health. However, the sanitation issues in the urban areas are complex and mandated to different government sectors such as Ministry of Urban Development and Construction, Environmental Protection Authority, Water and Sewerage Authority, Sanitation and Beautification Agency, etc. The population growth is also alarming due to migration of people from rural areas to cities to seek job opportunities. These will create the informal and slum settlements whereby access to sanitation facilities and water supply is difficult. Regarding sustainability of water schemes, it is a critical issue in the water sector where a number of the rural schemes are non-functional.


Accommodation challenges, especially in rural areas affects staff postings to certain parts of the country. There is also a one-year backlog of newly trained Environmental Health Assistants (EHAs) waiting to be posted due to logistical constraints.

Insuficiencia em qualidade e quantidade de RH, falta de recursos materiais e financeiros com vista ao seguimento de intervençao das ONGs, sector privado pouco desenvolvido e capacitado.



The water supply systems in rural areas are maintained by the Rural public associations of drinking water consumers (RPADWC). There work people without any idea about water supply system, pumps operation and correct chloration of drinking water and etc. The number of treatment plants staff members in small cities is lower than allowed minimum amount; there is a lack of skilled technologists, chemists, mechanics, electricians and so on.It would be better to equip ourselves with potential good staff quality link to the management, roles and responsibility to the WASH sector such as project management, water and sanitation engineer, hygienist, laboratory technician, economist, rural development specialist, information technology, planning staff, financing, accountant, warehouse keeper, hygiene promotion facilitator, health promoter and other if available. How to overcome to formulate all required staff in both quality and quantity; somehow it links to annual staff quota, the process to recruit qualified staff.


Le cadre organique a prévu des agents par commune mais l’insuffisance de ressources humaines fait qu’un agent s’occupe de plusieurs communes et cercles à la fois. La mise en œuvre des activités WASH se heurte à des difficultés quant à la mobilisation des communautés. En effet, les niveaux Centre de Santé Communautaire(CSCOM) et villages sont animés par le personnel socio sanitaire et les relais villageois dont le suivi et l’évaluation n’est pas facile.


• Reduced willingness of WASH staff (holding a degree) to work full time in rural areas rather than in towns • Most of financial resources used to be drained to water supply sub-sector in detriment of sanitation and hygiene promotion • Scattered information of various actors working on WASH mainly in rural areas. For instance, there few ONGs that consistently reports to the National Directorate of Water regarding their activities on WASH

Sensibilizar a la clase política para lograr una gestión de RH moderna y con estímulos para mantener las capacidades técnicas en el sector de agua potable y saneamiento. Desarrollo de tecnologías apropiadas e investigación aplicada para lograr mayor eficiencia en el sector.


Service National d’Hygiène - faiblesse des effectifs officiant au niveau des unités opérationnelles du service national de l’Hygiène, notamment les sous-brigades d’hygiène - Faiblesse dans le recrutement du personnel de l’hygiène et vieillissement des effectifs. - insuffisances dans la formation des agents Secteur assainissement - Faiblesse dans le recrutement du personnel de l’assainissement qui se reflète dans « la coordination des institutions » et le « suivi-évaluation »

A 2011 study found: a) municipal staff attrition was not high due to competitive service conditions, ( but management turnover was high), b) 32% of funded posts were vacant (more in rural than urban), c) Institutional memory is very problematic, d) a lack of qualified staff especially technical (rural worse than urban).




There is a high preference for urban postings compared to the rural ones and therefore whenever an opportunity arises within the water sector or elsewhere, attrition of WASH HR is always experienced. WASH being predominantly rural-biased is not an employer of choice to highly competitive HR skills on offer.


In sufficient number of staff team to cover all schools, financial and managerial restrictions. Main problem of wash programs in schools the obvious application of financial issues in financial year while the application is only could be applied in academic year. Not appropriate staff are trained. Donor oriented programs or interest in Human resources development and capacity Building. Focus on large service providers Feedback and lesons learned from any capacity building is very limited Other fields are not Covered as : WASH Institutional Management / Financial Managements; Environmental Laws , Legal capacity building for legal staff; Monitoring and evaluation, Train the trainer is a need in some fields.

Existe uma grande carencia de Recursos Humanos especializados para os Sectores da Água, do Saneamento e da Higiene. A Politica Nacional de Formação de Quadros, para o período até 2025, prevê a formação de quadros para suprimir a carência em termos de formação de quadros qualificados para os mais variados sectores.a. La elaboración e implementación de políticas públicas de abastecimiento de Agua y Saneamiento basada esencialmente en criterios de cobertura no tiene en cuenta enfoques de riesgos para la salud, si bien existen algunos programas (PROARSA) que se definen con este criterio. Para revertir esta situación sería necesario, entre otras condiciones, disponer y demandar más profesionales con formación en análisis de riesgo y epidemiología.


1) Não há centros de formação em quantidade e com qualificação suficiente nem na área urbana, nem na área rural. Especificamente em relação às ações de promoção de saúde e higiene, há problemas nas práticas de recrutamento, que implicam descontinuidade na manutenção dos agentes de saúde, com impacto negativo de retreinamento e recapacitação das equipes que são recorrentemente substituídas, com impactos constantes de reinvestimento e descontinuidade no atendimento. 2) Não há cultura de abordagem multissetorial e transdisciplinar para a formação dos profissionais de água, saneamento e higiene/saúde, com impactos negativos no trato das necessidades de grupos vulneráveis e específicos. Este é o caso da lacuna de mão-de-obra especializada para tratar das necessidades de grupos específicos como populações indígenas, quilombolas, mulheres, dentre outros, com impacto severo, no curto e médio prazo. 3) Embora haja atuação significativa da comunidade nas políticas de saúde, educação e habitação, na área de saneamento há pouca tradição de participação da sociedade e pouco empenho por parte dos gestores públicos e dos prestadores em mobilizar a comunidade para participar dos processos de planejamento, avaliação e controle social da gestão dos serviços de saneamento básico. Há também dificuldades dos prestadores estaduais em se adaptar ao ambiente regulatório e de controle social. 4) O estabelecimento de diretivas nacionais para a regulação dos serviços públicos de saneamento básico (Lei 11445/2007) é muito recente. Além da falta de RH qualificados no mercado, a particularidade do modelo institucional de gestão dos serviços de abastecimento de água e esgotamento sanitário existente no Brasil, em que a maioria dos municípios tem estes serviços delegados às empresas controladas pelos governos estaduais, impõe limitações às abordagens regulatórias adotadas em outras áreas de políticas públicas, como por exemplo, do setor elétrico ou de recursos hídricos. Então, há lacuna de profissionais de regulação tanto em quantidade, quanto em qualidade, neste caso, especialmente capacitados para abordagens que permitam lidar com a especificidade do desenho institucional brasileiro do setor água e saneamento.

Por falta del apropiado RH en el país se tiene limitada la capacidad para el desarrollo de diseños, evaluación de las obras construidas, investigación para el mejoramiento de las técnicas en uso. Por ello, se carece de datos y mejores criterios para proyectar las nuevas obras. También influye en las acciones de control, monitoreo y cumplimiento de lo normado.En agua y saneamiento- Fortalecimiento de la sistematicidad en la capacitacion de los operarios de base en estaciones de bombeo, plantas potabilizadoras y de residuales y lagunas de estabilización, comercial y pitometría Elevar la idoneidad de los trabajadores de mantenimiento de la infraestructura Modernizar técnicas de gestión del servicio en la administración La retención actual del personal es del 81 por ciento anual. La capacitación sistemática es la medida de estimulación con mayores resultados para la retención y promoción del personal de base.

Dans le secteur WASH à part l’insuffisance de moyen financier, il ya aussi : - Manque de personnel de qualifié pour assurer le fonctionnement et maintenance des ouvrages en milieu rural ; - Manque de personnel de qualifié ne permettent de collecter de données fiables en vue de suivre les performances de la mise en œuvre d’une activité ; - Manque de personnel de qualifié pour construire les ouvrages répondant aux normes ; - Mobilité du personnel qui jeune le fonctionnement de la coordination.






Document 12 : Madagascar, vers un agenda de relance économique, Banque Mondiale, juin 2010, pages 333, 334 Document 13 : Rapport provisoire A B, cabinet ECR, Août 2010, pages 80 – 85 Document 17 : Madagascar, vers un agenda de relance économique, Banque Mondiale, juin 2010, page 333, 334 Document 18 : Rapport provisoire A B, cabinet ECR, Août 2010, pages 80 – 85



- Las mayores dificultades se dan en el sector rural - Falta de recurso humano calificado en gobiernos locales que deben supervisar los sistemas rurales - Falta de técnicos calificados que puedan operar y mantener los sistemas en JASS y Operadores Especializados - Falta de promotores en salud e higiene en sistemas rurales


A 2011 study found: a) municipal staff attrition was not high due to competitive service conditions, ( but management turnover was high), b) 32% of funded posts were vacant (more in rural than urban), c) Institutional memory is very problematic, d) a lack of qualified staff especially technical (rural worse than urban).



There is a high preference for urban postings compared to the rural ones and therefore whenever an opportunity arises within the water sector or elsewhere, attrition of WASH HR is always experienced. WASH being predominantly rural-biased is not an employer of choice to highly competitive HR skills on offer.



a. La elaboración e implementación de políticas públicas de abastecimiento de Agua y Saneamiento basada esencialmente en criterios de cobertura no tiene en cuenta enfoques de riesgos para la salud, si bien existen algunos programas (PROARSA) que se definen con este criterio. Para revertir esta situación sería necesario, entre otras condiciones, disponer y demandar más profesionales con formación en análisis de riesgo y epidemiología.

EL AREA URBANA, LAS EPSAS CUENTAN CON PERSONAL, RESPONSABLE DE LA OPERACIÓN Y MANTENIMIENTO DE LAS INSTALACIONES E INFRAESTRCUTURA, QUE PERMITA GARANTIZAR LA PRESTACION DEL SERVICIO EN AGUA POTABLE Y ALCANTARILLADO A LOS URUARIOS. PARA EL AREA RURAL, EXISTE LIMITACION EN LAS CAPACIDADES DE LOS RESPONSABLES DEL FUNCIONAMIENTO DEL SISTEMA, DEBIDO A QUE POR LA REDUCIDA CAPACIDAD ECONOMICA DE LAS EPSAS, EL PERSONAL TIENE DEFICIENCIAS EN EQUIPAMIENTO, HERRAMIENTAS Y FORMACION ACADEMICA PARA REALIZAR LABORES ADMINISTRATIVAS, DE OPERACIÓN Y MANTENIMIENTO. ES NECESARIO FORTALECER A PERSONAL DE MUNICIPIOS Y/O DE LAS EPSAS DEL AREA RURAL PARA REALIZAR ESTAS TAREAS.


En agua y saneamiento- Fortalecimiento de la sistematicidad en la capacitacion de los operarios de base en estaciones de bombeo, plantas potabilizadoras y de residuales y lagunas de estabilización, comercial y pitometría Elevar la idoneidad de los trabajadores de mantenimiento de la infraestructura Modernizar técnicas de gestión del servicio en la administración La retención actual del personal es del 81 por ciento anual. La capacitación sistemática es la medida de estimulación con mayores resultados para la retención y promoción del personal de base.

Dans le secteur WASH à part l’insuffisance de moyen financier, il ya aussi : - Manque de personnel de qualifié pour assurer le fonctionnement et maintenance des ouvrages en milieu rural ; - Manque de personnel de qualifié ne permettent de collecter de données fiables en vue de suivre les performances de la mise en œuvre d’une activité ; - Manque de personnel de qualifié pour construire les ouvrages répondant aux normes ; - Mobilité du personnel qui jeune le fonctionnement de la coordination.


Greater community sensitisation on improved sanitation will also help in higher implementation with more skilled workers for construction of latrines. In drinking water there is a need to upgrade skills of local mechanics so that they can continue to carry out most of the routine maintenance of hand pumps mostly found in small poor rural communities. High cost of repairs of solar powered water systems, partly because of the very limited number of private companies providing the services











En agua y saneamiento- Fortalecimiento de la sistematicidad en la capacitacion de los operarios de base en estaciones de bombeo, plantas potabilizadoras y de residuales y lagunas de estabilización, comercial y pitometría Elevar la idoneidad de los trabajadores de mantenimiento de la infraestructura Modernizar técnicas de gestión del servicio en la administración La retención actual del personal es del 81 por ciento anual. La capacitación sistemática es la medida de estimulación con mayores resultados para la retención y promoción del personal de base.



It would be better to equip ourselves with potential good staff quality link to the management, roles and responsibility to the WASH sector such as project management, water and sanitation engineer, hygienist, laboratory technician, economist, rural development specialist, information technology, planning staff, financing, accountant, warehouse keeper, hygiene promotion facilitator, health promoter and other if available. How to overcome to formulate all required staff in both quality and quantity; somehow it links to annual staff quota, the process to recruit qualified staff.
























GLAAS 2013-2014 country survey questionnaire (Section D)

Section D: FinancingThis section examines the distribution in countries of WASH funds and mechanisms to allocate, spend, and track financial flows.

FINANCING PLAN

D1.



c. c.

d. d.

e. Hygiene e.

f. Please attach a copy of the financial plan or provide a web link.

FINANCING PLAN/BUDGET FOR WASH

D2.

Ministry/ National institution

If data disaggregated please indicate annual budget

Drinking-water

Urban

Please indicate the time period (e.g. financial year) for budget indicated:

Please indicate currency/units for budget stated above:

Question D2 continued on following page ->

Existence of financing plan/budget: Has the government defined a financing plan/budget for the WASH sector, clearly assessing the available sources of finance and strategies for financing future needs (i.e. who should pay for what), that is published and agreed? (please select one applicable response in each row)



Government budget specific to WASH

a. Please list ministries/ national institutions with responsibilities in WASH and budget (ministries as listed in A9). Please add lines or attach separate page if necessary.

b.

c.

D2. (Continued from previous page)

d.

e. If annual budget information is not available please explain why.

FINANCIAL DATA AND INFORMATION SYSTEMS

D3.



c. c.

d. d.

e. Hygiene e.

f. If disaggregated reports on actual spending are not available please describe what is available

If unable to respond to budget information in format requested above please provide annual WASH budget indicating what sub-sectors e.g. Drinking-Water or Sanitation are covered by ministries

Financial reporting: Are expenditures reports available that allow actual spending on WASH to be compared with committed funding



D4.

a.

b.

c.

d.

e.

f.

Cost recovery strategies: If a financing plan/budget is in place, does it define if operating and basic maintenance is to be covered by tariffs or household contributions? (please check one response in each row)

FINANCING FOR DISADVANTAGED GROUPS

D5.

i. Disparity between urban and rural

ii.

iii. Disparity between rich and poor

iv. Other disparities

v. For each listed above, and where applicable, please describe the measure taken to reduce inequities in access and levels of service, and provide a reference and/or link to the relevant section of the finance plan :

Equity: Are there specific measures in the financing plan to target resources to reduce inequities in access and levels of service and are they being applied for the following?

(please select one column for sanitation and one column for drinking-water supply )

Disparity between formal urban, peri-urban and slums

(If other disparities are targeted, please describe. Refer to list of disadvantaged groups in question A8)

D6.

a. Sanitation a.

b. Drinking-water supply b.

c. Please provide examples of affordability schemes in use and the scope of coverage for these schemes.

UTILIZATION OF AVAILABLE FUNDS (ABSORPTION)

D7.



Affordability: Are there financial schemes to make access to WASH more affordable for disadvantaged groups? (These include for example voucher schemes, fee exemption schemes, block tariffs etc.)

Absorption of external funds: What is the percentage of official donor capital commitments for WASH utilized (three-year average)?

c. c.

d. d.

e. If donor capital commitments were under-utilized, what is/was the greatest problem in using these funds?

D8.



c. c.

d. d.

e.

EXTERNAL FINANCING

D9.

(Please indicate number of donors for each category)



Domestic absorption: What is the estimated percentage of domestic commitments utilized (three year average)?



If applicable, were the following problematic in terms of spending the allocated funds: a) funding release procedures are too lengthy, or; b) timeframe to spend the budget is too short. Please provide a brief explanation of these or other types of bottlenecks, if they exist.

Donor funding: Is there a coordination mechanism between bi-lateral/multi-lateral donors and government and how are the donor funds channelled to the sector?

a. Sanitation

b. Drinking-water supply

c. Hygiene

d. Please provide information on difficulties encountered in the coordination and channelling of the external funding

SUFFICIENCY OF FINANCING

D10.



c. c.

d. d.

FINANCIAL FLOWS

Sufficient finance to meet targets: Going forward, do you estimate that financing allocated to water/sanitation/hygiene improvements are sufficient to meet MDG targets?



D11.

Country:

Currency / units (e.g. USD milli

Financial Year (2010, 2011 or

Contact Person:

Contact Email:

Expenditure

Water

Source of financing Total Total

1. Households - Tariffs for services provided

- Households’ out-of-pocket

expenditure for self-supply

2. Government or public authority

- Central level

- State / provincial level

- Local level

3. External sources - International public transfers (ODA)

- Voluntary transfers (NGOs and foundations)

4 Total financing sources

5. Percentage of total 100% %

Repayable financing (inflows)

Question D11 continued on following page ->

D11. Continued from previous page.

b.

While completing table D11, please note the following:

Please provide details on sources of financial information used to complete Table D11 and any data gaps :

· Tariffs for services provided are payments made by users to service providers for getting access to and for using the service.

· Households’ out-of-pocket expenditure for self-supply includes funding provided by households to invest in or provide the service themselves (estimated as an aggregate based on evolution in coverage figures).

· Domestic public transfers are public transfers from government agencies (central or local government) to WASH actors. These are often subsidies that come from taxes or other sources of revenues of the government.

· International public transfers Funds from public donors and multilateral agencies that come from other countries. These funds can be contributed either in the form of grants, concessionary loans (i.e. through the grant element included in a concessionary loan) or guarantees.

· Voluntary transfers are funds from international and national non-governmental donors including from charitable foundations, Non-Governmental Organizations (NGOs) and civil society organizations. These funds can be contributed either in the form of grants, concessionary loans (i.e. through the grant element included in a concessionary loan, in the form of a subsidised interest rate or a grace period) or guarantees.

· Private repayable financing refers to sources of finance that come from private sources and ultimately need to be repaid, such as loans, equity investments or other financial instruments such as bonds.

It is acknowledged that the data requested in Table D11 may not be readily available for some countries. To improve information on financial flows in WASH, UN-Water GLAAS has launched an initiative called TrackFin. This initiative aims to develop a global standard methodology for tracking financing in the Water, Sanitation and Hygiene sector at national level. The first phase of the initiative aims to develop the methodology, which will be tested in up to six volunteer countries. Should your government be interested in participating please contact: [email protected]

[1] Tariffs are payments made by users to service providers for getting access to and for using the service[2] Targeted budget support involves the transfer of funds to the National Treasury as ex-post “financing” of specific expenditures within the budget or of specific budget lines for the sector. Basket funding can be assimilated to this category.[3] General budget support is a transfer to the National Treasury in support of a national development or reform policy and strategy that may provide in the form of a Good Governance with specific indicators for the sector.


This section examines the distribution in countries of WASH funds and mechanisms to allocate, spend, and track financial flows.

FINANCING PLAN

0 0.2 0.5 0.70 0.2 0.5 0.7

0 0.2 0.5 0.7

0 0.2 0.5 0.7

0 0.2 0.5 0.7

Please attach a copy of the financial plan or provide a web link.



Drinking-water SanitationHygiene

promotion

Rural Urban Rural Urban

Please indicate the time period (e.g. financial year) for budget indicated:

Please indicate currency/units for budget stated above:

Has the government defined a financing plan/budget for the WASH sector, clearly assessing the available sources of finance and strategies for financing future needs (i.e. who should (please select one applicable response in each row)

No agreed financing plan/budget

Financing plan/budget in development

Financing plan/budget agreed, but insufficiently

implemented

Financing plan/ budget is agreed and used for some

decisions

Please list ministries/ national institutions with responsibilities in WASH and budget (ministries as listed in A9). Please add lines or attach separate page if necessary.

If annual budget information is not available please explain why.


External funding

Government expenditure ODA Non ODA

1=not available 1=available 1=available 1=available1=not available 1=available 1=available 1=available

1=not available 1=available 1=available 1=available



If disaggregated reports on actual spending are not available please describe what is available

If unable to respond to budget information in format requested above please provide annual WASH budget indicating what sub-sectors e.g. Drinking-Water or Sanitation are covered by ministries

: Are expenditures reports available that allow actual spending on WASH to be compared with committed funding

Expenditure reports not available

Expenditure reports available and include actual vs. committed for the following (please check all that apply)

No finance plan

a. Urban sanitation a. 0b. Rural sanitation b. 0

c. c. 0

d. d. 0

If costs are not fully recovered via tariffs, is the gap covered and how? Please attach relevant provisions, provide a link or give details (including target recovery % )

Do you have a tracking mechanism for cost recovery, if so please describe.

Cost recovery strategies: If a financing plan/budget is in place, does it define if operating and basic maintenance is to be covered by tariffs or household contributions? (please check one response in each row)

Operating and basic maintenance (O&M) to be covered via tariffs[1]




Specific measures for

Sanitation

No

i. 0 0.5 1

ii. 0 0.5 1

iii. 0 0.5 1

iv. 0 0.5 1

For each listed above, and where applicable, please describe the measure taken to reduce inequities in access and levels of service, and provide a reference and/or link to the relevant section of the finance plan :

: Are there specific measures in the financing plan to target resources to reduce inequities in access and levels of service and are they being applied for the following?

(please select one column for sanitation and one column for drinking-water supply )

Yes, but measures are not applied consistently

Yes, and measures are applied

(If other disparities are targeted, please describe. Refer to list of disadvantaged groups in question A8)

No schemes exist Affordability schemes exist, but are not widely used

a. 0 0.5

b. 0 0.5

Please provide examples of affordability schemes in use and the scope of coverage for these schemes.

UTILIZATION OF AVAILABLE FUNDS (ABSORPTION)

Less than 50% 50-75% Over 75%

0 0.5 10 0.5 1

: Are there financial schemes to make access to WASH more affordable for disadvantaged groups? (These include for example voucher schemes, fee exemption schemes, block tariffs etc.)

: What is the percentage of official donor capital commitments for WASH utilized (three-year average)?

0 0.5 1

0 0.5 1

If donor capital commitments were under-utilized, what is/was the greatest problem in using these funds?

Less than 50% 50-75% Over 75%

0 0.5 10 0.5 1

0 0.5 1

0 0.5 1

EXTERNAL FINANCING


: What is the estimated percentage of domestic commitments utilized (three year average)?

If applicable, were the following problematic in terms of spending the allocated funds: a) funding release procedures are too lengthy, or; b) timeframe to spend the budget is too short. Please provide a brief explanation of these or other types of bottlenecks, if they

: Is there a coordination mechanism between bi-lateral/multi-lateral donors and government and how are the donor funds channelled to the sector?

Total number of donors involved

Sanitation a.

Drinking-water supply b.

Hygiene c.

Please provide information on difficulties encountered in the coordination and channelling of the external funding

SUFFICIENCY OF FINANCING

Less than 50% of needs More than 75% of what is needed

0 0.5 10 0.5 1

0 0.5 1

0 0.5 1

FINANCIAL FLOWS

: Going forward, do you estimate that financing allocated to water/sanitation/hygiene improvements are sufficient to meet MDG

Between 50 to 75% of what is needed

D11.

Expenditure

Water

Urban Rural

are payments made by users to service providers for getting access to and for using the service.

includes funding provided by households to invest in or provide the service themselves (estimated as an aggregate based on evolution in coverage figures).

are public transfers from government agencies (central or local government) to WASH actors. These are often subsidies that come from taxes or other sources of revenues of the government.

Funds from public donors and multilateral agencies that come from other countries. These funds can be contributed either in the form of grants, concessionary loans (i.e. through the grant element included in a concessionary loan) or guarantees.

are funds from international and national non-governmental donors including from charitable foundations, Non-Governmental Organizations (NGOs) and civil society organizations. These funds can be contributed either in the form of grants, concessionary loans (i.e. through the grant element included in a concessionary loan, in the form of a subsidised interest rate or a grace period) or guarantees.

refers to sources of finance that come from private sources and ultimately need to be repaid, such as loans, equity investments or other financial instruments such as bonds.


[1] Tariffs are payments made by users to service providers for getting access to and for using the service[2] Targeted budget support involves the transfer of funds to the National Treasury as ex-post “financing” of specific expenditures within the budget or of specific budget lines for the sector. Basket funding can be assimilated to this category.[3] General budget support is a transfer to the National Treasury in support of a national development or reform policy and strategy that may provide in the form of a Good Governance with specific indicators for the sector.


FINANCING PLAN

11

1

1

1



Disaggregated data is not available.Hygiene

promotion

Urban Rural

☐☐☐☐☐☐

Has the government defined a financing plan/budget for the WASH sector, clearly assessing the available sources of finance and strategies for financing future needs (i.e. who should

Financing plan/budget is agreed and consistently followed

Please list ministries/ national institutions with responsibilities in WASH and budget (ministries as listed in A9). Please add lines or attach separate page if necessary.


Government expenditure

1=available1=available

1=available

1=available

1=available

If disaggregated reports on actual spending are not available please describe what is available

actual vs. committed for the following (please check all that

Covers over 80% of costs

0.5 10.5 1

0.5 1

0.5 1

If costs are not fully recovered via tariffs, is the gap covered and how? Please attach relevant provisions, provide a link or give details (including target recovery % )

Do you have a tracking mechanism for cost recovery, if so please describe.

If a financing plan/budget is in place, does it define if operating and basic maintenance is to be covered by tariffs or household contributions? (please check one response in each row)

Operating and basic maintenance (O&M) to be covered via tariffs[1]Covers less than 80% of

costs


Specific measures for

drinking-water supply

No

0 0.5 1

0 0.5 1

0 0.5 1

0 0.5 1

For each listed above, and where applicable, please describe the measure taken to reduce inequities in access and levels of service, and provide a reference and/or link to the relevant section of the finance plan :

: Are there specific measures in the financing plan to target resources to reduce inequities in access and levels of service and are they being applied for the following?

Yes, but measures are not applied consistently

Yes, and measures are applied

Affordability schemes exist and are widely used

0.5 1

0.5 1

Please provide examples of affordability schemes in use and the scope of coverage for these schemes.

(These include for example voucher schemes, fee exemption schemes, block tariffs etc.)

EXTERNAL FINANCING


Funding channels -number of donors using the following channels to fund the country WASH sector

: Is there a coordination mechanism between bi-lateral/multi-lateral donors and government and how are the donor funds channelled to the sector?

Number of donors allocating funding through a signed agreement responsive to government defined priorities

Direct funding to sector not through national budget


FINANCIAL FLOWS

Number of donors allocating funding through a signed agreement responsive to government defined priorities

D11.

Expenditure

Water Sanitation

Rural Total

%

are public transfers from government agencies (central or local government) to WASH actors. These are often subsidies that come from taxes or other sources of revenues of the government.

Funds from public donors and multilateral agencies that come from other countries. These funds can be contributed either in the form of grants, concessionary loans (i.e. through the grant element included in a concessionary loan) or guarantees.


[2] Targeted budget support involves the transfer of funds to the National Treasury as ex-post “financing” of specific expenditures within the budget or of specific budget lines for the sector. Basket funding can be assimilated to this category.[3] General budget support is a transfer to the National Treasury in support of a national development or reform policy and strategy that may provide in the form of a Good Governance with specific indicators for the sector.


Disaggregated data is not available. No data is available

☐ ☐☐ ☐☐ ☐☐ ☐☐ ☐☐ ☐

Covers over 80% of costs

11

1

1

(please check one response in each row)

Operating and basic maintenance (O&M) to be covered via tariffs[1]

EXTERNAL FINANCING



Direct funding to sector not through national budget


FINANCIAL FLOWS

D11.

Expenditure

Sanitation

Urban Rural


EXTERNAL FINANCING




FINANCIAL FLOWS

Targeted budget support for the sector(Basket funding)[2] General budget support with specific objectives or performance indicators for the sector[3]

D11.

Expenditure

Hygiene

Total Urban Rural

%




FINANCIAL FLOWS

General budget support with specific objectives or performance indicators for the sector[3]

D11.

Expenditure

General, unallocated

Total Urban Rural

%

FINANCIAL FLOWS

Financial flows for sanitation, drinking-water, and hygiene promotion: This table aims to capture all financial flows in to the WASH sector, and where the money is spent. The sources of financial flows are based on three broad categories: Tariffs, Taxes and Transfers (3Ts), which we have classified under household, government and external sources of financing. The table should capture the sources of data, but also highlight any reporting gaps (i.e. data that was not readily available). For example you may be aware of expenditures for which data is not available. Information on these data gaps is essential. Please indicate in the relevant box where data sources may be missing, and provide a brief explanation of the nature and scope of this gap.

Please complete as many boxes as possible.

Sources, and data gaps

(additional space provided next page)

GLAAS 2013-2014 country survey dataMarch 2, 2015Note: See worksheet 'SectionD_Questions_ResponseCode' for section D questions and explanation of response levels

SECTION D: FINANCING

ISO3 Code Country Question D1

AFG Afghanistan 0.5 0.5AGO Angola 1 1ARG Argentina 0.2 0.2AZE Azerbaijan 1 1BGD Bangladesh 0.5 0.5BLR Belarus 1 1BEN Benin 1 1BTN Bhutan 1 0.7BOL Bolivia (Plurinational State of) 0.7 0.7BWA Botswana 0.7 0.7BRA Brazil 1 1BFA Burkina Faso 1 1BDI Burundi 0.5 0.5KHM Cambodia 0.2 0.2CMR Cameroon 0.5 0.5CAF Central African Republic 0.5 0.5TCD Chad 0.5 0.5CHL ChileCOL Colombia 0.7 0.2COG Congo 0.7 0.7COK Cook IslandsCRI Costa Rica 0 0CUB Cuba 1 1CIV Côte d'Ivoire 1 1COD Democratic Republic of the Congo 0.5 0.5DOMSLV El Salvador 0.7 0.7ERI Eritrea 0 0.7EST Estonia 1 1ETH Ethiopia 0.5 1FJI Fiji 1 1GAB Gabon 0 0GMB Gambia 0 0GEO Georgia 1 1GHA Ghana 0.7 0.7GIN Guinea 0 0GNB Guinea-Bissau 0 0HTI Haiti 0.2 0.2

D1a. Has the government

defined a financing plan/budget for

urban sanitation?

D1b. Has the government

defined a financing plan/budget for rural sanitation?

Dominican Republic3

HND Honduras 0.7 0.7IND 1IDN Indonesia 0.7 0.7IRN Iran (Islamic Republic of) 1 1JOR Jordan 1 1KAZ Kazakhstan 1 1KEN Kenya 0.2 0.2KGZ Kyrgyzstan 0 0LAO Lao People's Democratic Republic 0.5 0.5LBN Lebanon 0.2 0.2LSO Lesotho 0.2 0.2LBR Liberia 0.5LTU Lithuania 1 1MDG Madagascar 0.5 0.5MDV Maldives 0.7 0.7MLI Mali 1 1MRT Mauritania 1 1MEX Mexico 0.7 0.7MNG Mongolia 1 1MAR Morocco 1 0.2MOZ Mozambique 0.2 0.5MMR Myanmar 0.5 0.2NPL Nepal 0.5 1NER Niger 0.7 0.7NGA Nigeria 0.7 0.7OMN Oman 1 1PAK Pakistan 1 1PAN Panama 1 0.5PRY Paraguay 0 0PER Peru 0.5 0.5PHL Philippines 0.5 0MDA Republic of Moldova 0.7 0.5RWA Rwanda 1 1SEN Senegal 1 1SRB Serbia 0.7 0.7SLE Sierra Leone 1ZAF South Africa 0.7 0.5SSD South Sudan 0.2 0.2LKA Sri Lanka 0.5 0.5SDN Sudan 0.5 0.5MKD TFYR Macedonia 1 0.7TJK Tajikistan 0.7 0.5THA Thailand 1 1TLS Timor-Leste 0.5 0.5TGO Togo 0.5 0.5TON Tonga 1 1TUN Tunisia 1 1UGA Uganda 0.5 0.5UKR Ukraine 1 1TZA United Republic of Tanzania 0.5 1URY Uruguay 0 0VUT Vanuatu 0 0VNM Viet Nam 0.5 0.5

India4

PSE West Bank and Gaza Strip 0.5 0.5YEM Yemen 0.7 0.5ZWE Zimbabwe 0.5 0.5

footnotes (Section D)1 While some countries have already met the MDG targets, reported insufficiency of WASH finance may be based on other criteria such as: 1) national targets that go beyond MDG goals; 2) capital maintenance needs to sustain services; 3) additional needs due to population growth.2 Disaggregated budgets were requested by line ministry and by sub-sector. Data may be incomplete for those countries that could not disaggregate and did not provide additional information.3 Domincan Republic country results were based on an draft version of the GLAAS 2013-2014 country questionnaire, therefore, these country results were only included in relevant analysis.4 All GLAAS 2013-2014 country survey results for India represent rural areas only.

5Aggregate WASH budget for all ministries in USD million. Some budgets were not provided in the disaggregated form requested but were provided in other formats.6 Question D11 data were converted from original currencies into US$ million.

Note: See worksheet 'SectionD_Questions_ResponseCode' for section D questions and explanation of response levels

Question D2

0.5 0.7 0.5 www.mof.gov.af MRRD,MoUD,MoE,MoPH1 1 1 Para o Sector da ÁguasMinistério da Energia e Águas,Ministério do Am

0.2 0.2 01 1 1 www.azersu.az Azersu JSCMinistry of Health,Ministry of Emerg

0.7 0.7 0.2 MTBF of Ministry of F Ministry of LGRD & Cooper1 1 0 http://www.governmeMinistry of Housing and Communal Services of the Republic of Belarus, local1 1 1 Budget prévisionnel Hygiène et assainissement de base 2013 2017 Budget AEP1 1 0.7 www.gnhc.gov.bt Ministry of Health,Ministr

0.7 0.7 0 EL PLAN SECTORIAL DE DESARROLLO DE SANEAMIENTO BASICO 2011-0.7 0.7 0.7 National DevelopmentMinerals Energy and Water Resources (MMEWR),Ministry of Environment, Wildlife and Tourism,Ministry

1 1 1 A) Planos e orçamentoMinistério das Cidades,Ministério da Saúde,Mini1 1 0 Budget programme par oMinistère de l’eau, des am

0.5 0.5 0.50.2 0.2 0.2 Ministry of Public Works a

1 0.7 0.7 Le décret n°2001/216 du 2 août 2001 portant création d’un compte d’affectation spéciale pour le financement des projets de développement durable en matière d’eau et d’assainissement.0.5 0.5 0.5 Ministère en Charge de l’eau,Municipalités0.7 0.5 0.5 Briefing pays TCHAD (Sector commitments dans

1 Sector Rural: CorrespoMinisterio de Obras Públic0.7 0.2 0 MINISTERIO DE SALUD Y P0.7 0.7 0 Renforcement des capMEH, SANTE, Environnmen

Water master plan un Ministry of Infrastructure and Planning,Ministry of Health,National Environment Services,Ministry of A0 0 0 El financiamiento de l MINISTERIO DE SALUD1 1 1 No Disponible MENET,Ministère des Infras1 1 1 Cf matrice d'action d Instituto Nacional de Recursos Hidráulicos-INRH,Ministerio de Salud Públi

0.5 0.5 0.5 Ressources Hydrauliques et

0.7 0.7 0.7 ANDA. www.anda.gob.sv FISDL www.fisdl.gob.sv0.7 0.7 0.7 Annual recurrent and cMinistry of Health,Ministry of land water and environment,Ministry of Loca

1 1 1 Local authority has i Environmental Investment 1 1 1 One WASH National PlGovernment (Health, Wate1 1 1 At present Government’WSD,WAF,MoH,MOE,MRD,R0 0 0 Annexe de la loi de fi Ministère de l’Energie et d0 0 01 1 0 www.mof.ge Ministry of Regional Development and Infrastruct

0.5 0.5 0.7 • Strategic Environmental Sanitation Sector Inves0.5 0.5 0 Tableau 40_Rapport /pMinistère d’Etat chargé de l’énergie,Société des

0 0 0 O pais não dispoem deM.R.N.,EAGB,CMB,CIMA,CTA,CNA,0.5 0.5 0.7 Ministère de l’Education Nationale,Ministère de la Santé Publique,DINEPA

D1c. Has the government

defined a financing plan/budget for urban drinking-

water?

D1d. Has the government

defined a financing plan/budget for rural drinking-

water?

D1e. Has the government

defined a financing plan/budget for

hygiene?

D1f. Please attach a copy of the

financial plan or provide a web link.

D2a1. Please indicate ministries and with responsibilities for

WASH

0.7 0.7 0.7 En el presupuesto naciCONASA,ERSAPS,SANAA,Sec1 1 Ministry of Drinking Water and Sanitation

0.7 0.7 0.7 RPJMN 2010-2014 http://www.bappenas.go.id/files/1613/7890/311 1 1 Ministry of Energy,Ministry1 1 0.2 Please find below the links for the General B1 1 1

0.7 0.5 0.2 Environmental health/Ministry of Environment Wa0 0 0 Currently the plan is designed in case of identification of funding sources, the searches of which i

0.5 0.5 0.5 The MDGs costing documMinistry of Health (in rural area) (Environmenta0.2 0.2 0.2 Budget project exist b MOEW,MOD,CDR0.2 0.2 0.20.2 www.mof.gov.lr

1 1 1 The plan does not proviMinistry of Finance of the Republic of Lithuania0.5 0.5 0.5 PNAEPA 2008 - 2012 DoMINEAU,MINSAN,MEN,VPDAT0.7 0.7 0.7 MEE

1 1 0.2 Document final de la Ministère de l’Environnemen1 1 1 Loi de finance 2012 Ministère de l’Hydraulique et de l’Assainissemen

0.7 0.7 0.7 El plan de financiami Comisión Nacional del Agua (Conagua),Comisión Na1 1 1 1. National water committee- www.water.mn 2. Ministry of Finance - www.mof.gov.mn1 1 1 National Office of Electric

0.7 0.5 0 Find attached the2014 Ministry of Public Works a0.5 0.2 0.2 Table (1), Annex VI, N Ministry of Health,Manda

1 1 0.5 http://www.mof.gov.nMinistry of Urban Development,Ministry of Federal Affairs and Local Develo1 1 0.7 Loi de finance 2013 (Budget d’investissement de l

0.7 0.7 0.7 www.fmf.gov.ng www.bFederal Ministry of Water 1 1 1 MOH,PAEW,Haya Water,Mini1 1 0 The government follo Balochistan province,Fede1 0.5 0 Ministerio de Salud,ID0 0 0 MOPC/DAPSAN,MSPBS/SENASA,MSPBS/DIGESA,E

0.5 0.5 0 http://www.mef.gob.pMinisterio de Vivienda, Co0.7 0.5 0 http://www.investphilDepartment of Health,Department of Public Work0.7 0.7 0.5 Ministry of Environment,Mi

1 1 1 http://www.minecofi Ministry of Infrastructure1 1 0.5 Eau et assainissement : www.pepam.gouv.sn Hyg

0.7 0.7 0.7 http://www.parlament.Ministry of Health,Minist1 Ministry of Water Resources,Ministry of Health and Sanitation,Ministry of Education Science and Technology

1 0.7 Municipal grants for capital and O&M is given in 0.2 0.2 0.2

1 1 1 The scanned copy of prNational Water Supply & Drainage Board,Ministry of Education,Ministry of Health,Ministry of Disaster Management,Ministry of Local Government & Provincial Councils,Ministry of Soci1 1 0.51 1 1

0.7 0.5 0.5 The electronic version Ministry of Melioration an1 1 1

0.5 0.5 0.5 Annual Plan 2013 Ministry of Public Work (Secretary state of water, sanitation and urbanizatio)0.5 0.5 0.2 www.togoreforme.co Ministère de l’Eau, de l’Assainissement et de l’hy

1 1 1 SEE LINK tongawaterboTonga Water Board,Ministry of Health,Ministry of Land, Environment, Climate Change and Natural Resources1 1 1 The annual Budget is pSONEDE Utility (Ministry o

0.7 0.7 0.5 Financing plans for W Ministry of Water and Envi1 1 1 Law of Ukraine "On St Ministry of Ecology and Natural Resources of Ukr1 1 1 Attached0 0 0 Aclaraciones a D1 En f OSE,Intendencia Montevid

0 0 Most rural sanitation Ministry of Health,Department of Water Resources,NGOs0.7 0.7 0 In general, there is no Ministry of Construction,M

0.5 0.5 0.5 Not Available Palestinian Water Authourity,Ministry of Financ0.7 0.7 0.2 It is included in the N Ministry of Water and Env0.5 0.5 0.5 Department of Water Reso

While some countries have already met the MDG targets, reported insufficiency of WASH finance may be based on other criteria such as: 1) national targets that go beyond MDG goals; 2) capital maintenance needs to sustain services; 3) additional needs due to population growth.Disaggregated budgets were requested by line ministry and by sub-sector. Data may be incomplete for those countries that could not disaggregate and did not provide additional information. Domincan Republic country results were based on an draft version of the GLAAS 2013-2014 country questionnaire, therefore, these country results were only included in relevant analysis.

Aggregate WASH budget for all ministries in USD million. Some budgets were not provided in the disaggregated form requested but were provided in other formats.

42 2010-2014 MoPH DW The annual budget breakdown is prepared based on the donor commitment, tMinistério da Energia e Águas,Ministério do Am 2013 - 2017 Plano de Acção do Sector Nota: o valor da «Água Potável nas Áreas Rurais», apesar de ser canalizado para o Ministério da E

2013 MINISTERIO DE PLANIFICACION 10.163.710.000 ENHOSA: $ 2.130.000.000 MINPLAN: $ 2.119.000.000 OTROS: $ 5.014.000.000Azersu JSCMinistry of Health,Ministry of Emerg 2013 Each year, as agreed by the The information will be available at the end of the reporting year.

266 2012-2013 Directly disaggregated data Directly disaggregated data Ministry of Housing and Communal Services of the Republic of Belarus, localThe State Program on water supply and sanitation "Clean Water" for 2011-2015 was approved by Resolution

Budget prévisionnel Hygiène et assainissement de base 2013 2017 Budget AEP Incomplete10 July 2012-June 2013

EL PLAN SECTORIAL DE DESARROLLO DE SANEAMIENTO BASICO 2011- 2013 SEGÚN NORMAS VIGENTES LSE CUENTA CON INFORMACION ASIGNADA AL SECTOR AGUA Y SANEAMIENTOMinerals Energy and Water Resources (MMEWR),Ministry of Environment, Wildlife and Tourism,Ministry There is no coordinated WASH plan in the country. Each sector develops their own budget which is often not adhered to.Ministério das Cidades,Ministério da Saúde,Mini 2011-2012 Ações e programas de infraestrutura de água e esgotamento sanitário (SEE TABLE IN THE WORD FILE). Observação: Para água e saneamento, o orçamento dos Ministérios é aplicado em investimen

52 2012

173 3 years (2013-2015)Le décret n°2001/216 du 2 août 2001 portant création d’un compte d’affectation spéciale pour le financement des projets de développement durable en matière d’eau et d’assainissement.

Ministère en Charge de l’eau,Municipalités 2013 Les ressources nationales sont allouées par l'Etat et sont parfois soutenues par la participation des bénéf47 Défis futurs : A réaliser d'ici 2015 : faire passer le

132 2013 Ministerio de Salud (vigilancia y control de abastos urbanos y rurales de agua potable) 75.000.000393211 2012

Ministry of Infrastructure and Planning,Ministry of Health,National Environment Services,Ministry of A For Ministry of Health there is no specific WASH budget, there is an overall budget for health protection and health promotion that includes WASH activities.275 2012/2014 See doc for breakdown No hay un presupuesto anual para todo el sector. En Costa Rica el Subsector de Agua y Saneamiento no está legalmente con177 No es posible desglosar datos en sector urbano o rural, debido a presupuestos genéricos, por ejemplo, co

Instituto Nacional de Recursos Hidráulicos-INRH,Ministerio de Salud Públi Ministère de la Constructio Il y a plusieurs intervenants en assainissement : MCLAU, Programme Présidentie1081 2012 Volet eau potable en milieu rural et périurbain Le Min

ANDA. www.anda.gob.sv FISDL www.fisdl.gob.svMinistry of Health,Ministry of land water and environment,Ministry of Loca The combined budget for sanAnnual budget is available but information is not public No data is availabl

196 avg annual 2014-2020 Local authority has its own budget, therefore water supplier has its own bud162 The budget is reported in millions and the exchange rate of USD 1=18ETB for the year 2012. The budget i

67 2012 WASH activities are funded from general government department budgets (eg. WSD gets $2M (Fiji dollars) 213 2011

Ministry of Regional Development and Infrastruct 2012 The questionnaire does not funot disaggregated for urban and rural (values provided were 'allocated for both urban and rural'); See supplemental documents for table of values.263 2012 data is not disaggregated by urban/rural. See supporting documents for results table.

Ministère d’Etat chargé de l’énergie,Société des 2013 See annex Au MATD, les compétences WASH étant transférées aux collectivités, il n’y a paM.R.N.,EAGB,CMB,CIMA,CTA,CNA, No caso da Guiné – Bissau, nos Orçamentos Gerais do EMinistère de l’Education Nationale,Ministère de la Santé Publique,DINEPA

D2a2. Please indicate annual WASH budget (million USD)5.

D2b. Please indicate the time period (e.g. financial year) for budget indicated.

D2d. If unable to respond in format requested, please

provide annual WASH budget indicating what sub-sectors are covered

by ministries.

D2e. If annual budget is not available, please

explain why.

46 2012 De acuerdo a la SEFIN, para Existe información presupuestaria por proyectos o programas en forma global, lMinistry of Drinking Water and Sanitation

RPJMN 2010-2014 http://www.bappenas.go.id/files/1613/7890/31 2010-2014 See additional information sheet For more detail see in Road Map STBM 2013-2015 and RPJMN 2010-201573 2012-2013345399 2012300 2011/2012 APPROVED ESTIMATES & EXPENDITURE 2011/2012. The Ministry of Public health & sanitation Approved estimate

Currently the plan is designed in case of identification of funding sources, the searches of which i Development of water supplyRPADWC is considered to be tMinistry of Health (in rural area) (Environmenta 2012-2013 No data is available

54 201325

Ministry of Finance of the Republic of Lithuania 2007-2013 year 2014-2020 More than 500 million euros are allocated from EU Cohesion Fund. More information about investments to WASH sector will be available in 2015 due to all implementing project will be finished and financial period will be over.MINEAU,MINSAN,MEN,VPDAT Lois de Finances

79 2012 see supporting documents for aggregated data(table). Budget fonctionnement DNACPN 117 033 291- 100% BudgMinistère de l’Hydraulique et de l’Assainissemen 2012-2013 For full response see supporting documents.Comisión Nacional del Agua (Conagua),Comisión Na 2014 Los sectores que incluyen e Se cuenta con la Informaci

1. National water committee- www.water.mn 2. Ministry of Finance - www.mof.gov.mn2076 2012 Other ministries and institutions mentioned in A9 does not allocate a specific budge

259 2012 / 2013 • Ano 2013: ≈ 20 Milhoes d Annual budget information i7 2010-2013

Ministry of Urban Development,Ministry of Federal Affairs and Local Develo There are projects/programs carried out by MoUD and MoFALD especially for water supply and sanitation. Some programs/projects deal with water supply only while others with sanitation only. In such cases, data on budge69

587 2013 www.fmf.gov.ng www.budgetNo direct budgetary allocation for WASH in other ministries but included in other programmes1431 Data is available only as total budget without not as Rural /Urban disaggregated Water capital : 600 Millions(2012-2015) , operation cost 46 Million per year Sanitation - Hya: Cap : 616 mill

375 2011-2012 Disaggregated data by urban The budget for drinking water and sanitation is derived from different components supported by federal, provincial, and district governments under different headings.10 Annual

MOPC/DAPSAN,MSPBS/SENASA,MSPBS/DIGESA,E 2012-2015 mUS$ Solo se dispones explícitam554 2013 MVCS : 914.3 Millones NMVCS: Incluye agua, saneamiento e higiene urbano y rural MINSA: Incluye vigi

Department of Health,Department of Public Work 2011-201618 2012 Overall budget provided by the Ministry of Finance fo36 2013/2014 2013/2014

113 Nous ne disposons pas d’informations concernant le financement des ministères ou institutions nationales 28 See supporting documents for response.

Ministry of Water Resources,Ministry of Health and Sanitation,Ministry of Education Science and Technology3991 See doc National Department Grant Purpose 2013/14 amount (Rand) Dept. Of Water Affairs Municipal Water

33National Water Supply & Drainage Board,Ministry of Education,Ministry of Health,Ministry of Disaster Management,Ministry of Local Government & Provincial Councils,Ministry of Soci

41 Priority of government budgthere is state budget allocated for water sectors but not reflected in the natio2010: sanitation (urban and rural)-78.089.206,00 den, drinking water (urban and rural)-60.081.267.00 den. 2011: sanitation (urban and rural)-18.680.019.00 den, drinking water (urban and rural)-36.806.439.00 den. 2012: sanitation (urban and rural)-15.646.089.00 den, drinking water (urban and rural)-22.388.138.00 den. Since 2011, project “Water supply and waste water collection” financed with the loan funds in amount of 50 milion EUR from European Investment Bank is being realized. In accordance to the Government’s Decis

83

Ministry of Public Work (Secretary state of water, sanitation and urbanizatio)MoPW: MoH: $ 320 (EHD) +$ 120 (HPD)= $440 Ministry of Education: $ Ministry of State Administration: $ Ministry of Social Solidarity: $Ministère de l’Eau, de l’Assainissement et de l’hy 2012 Budget du Ministère de l’EaInexistence d’un budget affecté à l’hygiène et assainissement de base dans le crTonga Water Board,Ministry of Health,Ministry of Land, Environment, Climate Change and Natural Resources

294 2013 Budget of SONEDE Utility : The Budget of drinking water supply in 2013 is about 120 million for urban ar84 July 2012-June 2013 The total Water and Sanitation budget (donor component inclusive), for the FY2012/13 was UGX 253.968 billion). The following budget break-down prevailed: • Urban water (incl NWSC & LG G

Ministry of Ecology and Natural Resources of Ukr 2012 National government structur86

598 2013 Agua potable Saneamiento Agua Potable -Saneamiento sin desglosar Promoción de la Higiene TOTAL OSE 4.063 1.287 4.487 - 9.836 El presupuesto de OSE puede subdividirse en 4 programas. El monto no desglosado corresponde a la suma de los programas de Dirección y Apoyo y Gestión Comercial. La diferencia de una unidad entre el total y la Ministry of Health,Department of Water Resources,NGOs General activities underta

49 In 2013, total government buThe same above-mentioned reasons

Palestinian Water Authourity,Ministry of Financ 2013 Only MoF which has a budgetFinancial supports are different and the implementation procedures not coming within one channel, they are scattered and available through different parties, and 106 2013 It could be available, but n Data are scattered in ministry of finance, ministry of water and environment, 162 2013 Department of Infrastructural Development got a total commitment of US$3.6 million for Rural WASH De

While some countries have already met the MDG targets, reported insufficiency of WASH finance may be based on other criteria such as: 1) national targets that go beyond MDG goals; 2) capital maintenance needs to sustain services; 3) additional needs due to population growth.

Question D3

The annual budget breakdown is prepared based on the donor commitment, t 1 1Nota: o valor da «Água Potável nas Áreas Rurais», apesar de ser canalizado para o Ministério da E 1

MINISTERIO DE PLANIFICACION 10.163.710.000 ENHOSA: $ 2.130.000.000 MINPLAN: $ 2.119.000.000 OTROS: $ 5.014.000.000The information will be available at the end of the reporting year. 1 1

1 1The State Program on water supply and sanitation "Clean Water" for 2011-2015 was approved by Resolution 1 1

1 1 11 1

SE CUENTA CON INFORMACION ASIGNADA AL SECTOR AGUA Y SANEAMIENTO 1 1There is no coordinated WASH plan in the country. Each sector develops their own budget which is often not adhered to.

Ações e programas de infraestrutura de água e esgotamento sanitário (SEE TABLE IN THE WORD FILE). Observação: Para água e saneamento, o orçamento dos Ministérios é aplicado em investimen1 1 11 1 1

1Le décret n°2001/216 du 2 août 2001 portant création d’un compte d’affectation spéciale pour le financement des projets de développement durable en matière d’eau et d’assainissement.

Les ressources nationales sont allouées par l'Etat et sont parfois soutenues par la participation des bénéf 1 11 1

Ministerio de Salud (vigilancia y control de abastos urbanos y rurales de agua potable) 75.000.000

1 1 1For Ministry of Health there is no specific WASH budget, there is an overall budget for health protection and health promotion that includes WASH activities.No hay un presupuesto anual para todo el sector. En Costa Rica el Subsector de Agua y Saneamiento no está legalmente con 1

No es posible desglosar datos en sector urbano o rural, debido a presupuestos genéricos, por ejemplo, co 1 1Il y a plusieurs intervenants en assainissement : MCLAU, Programme Présidentie 1 1 1

1 1

1 1Annual budget is available but information is not public No data is availabl 1 1Local authority has its own budget, therefore water supplier has its own bud 1 1

The budget is reported in millions and the exchange rate of USD 1=18ETB for the year 2012. The budget i 1 1WASH activities are funded from general government department budgets (eg. WSD gets $2M (Fiji dollars) 1 1

1 11 1

not disaggregated for urban and rural (values provided were 'allocated for both urban and rural'); See supplemental documents for table of values.data is not disaggregated by urban/rural. See supporting documents for results table. 1 1

Au MATD, les compétences WASH étant transférées aux collectivités, il n’y a pa 1 11 1

D3a. Please indicate if expenditure reports on

urban sanitation are unavailable?

(1=unavailable)

D3b. Please indicate if

expenditure reports on rural sanitation are unavailable?

(1=unavailable)

D3a. Please indicate if

expenditure reports are

available and include actual vs

committed for




committed for




committed for

Existe información presupuestaria por proyectos o programas en forma global, l 1 1

See additional information sheet For more detail see in Road Map STBM 2013-2015 and RPJMN 2010-201 1 11 11 1

APPROVED ESTIMATES & EXPENDITURE 2011/2012. The Ministry of Public health & sanitation Approved estimate 1 11 1

1 11 11 11 1

More than 500 million euros are allocated from EU Cohesion Fund. More information about investments to WASH sector will be available in 2015 due to all implementing project will be finished and financial period will be over.1 1 1

see supporting documents for aggregated data(table). Budget fonctionnement DNACPN 117 033 291- 100% Budg 1 1 11 1

1 11

Other ministries and institutions mentioned in A9 does not allocate a specific budge 1 1 11 1

There are projects/programs carried out by MoUD and MoFALD especially for water supply and sanitation. Some programs/projects deal with water supply only while others with sanitation only. In such cases, data on budge1 1 1

No direct budgetary allocation for WASH in other ministries but included in other programmesData is available only as total budget without not as Rural /Urban disaggregated Water capital : 600 Millions(2012-2015) , operation cost 46 Million per year Sanitation - Hya: Cap : 616 mill

The budget for drinking water and sanitation is derived from different components supported by federal, provincial, and district governments under different headings.

1 1MVCS: Incluye agua, saneamiento e higiene urbano y rural MINSA: Incluye vigi 1 1 1

1 1 11 1

Nous ne disposons pas d’informations concernant le financement des ministères ou institutions nationales 1 1 1

See doc National Department Grant Purpose 2013/14 amount (Rand) Dept. Of Water Affairs Municipal Water 1 1 11 1 1

National Water Supply & Drainage Board,Ministry of Education,Ministry of Health,Ministry of Disaster Management,Ministry of Local Government & Provincial Councils,Ministry of Soci 1 1there is state budget allocated for water sectors but not reflected in the natio 1 1

2010: sanitation (urban and rural)-78.089.206,00 den, drinking water (urban and rural)-60.081.267.00 den. 2011: sanitation (urban and rural)-18.680.019.00 den, drinking water (urban and rural)-36.806.439.00 den. 2012: sanitation (urban and rural)-15.646.089.00 den, drinking water (urban and rural)-22.388.138.00 den. Since 2011, project “Water supply and waste water collection” financed with the loan funds in amount of 50 milion EUR from European Investment Bank is being realized. In accordance to the Government’s Decis1

1MoPW: MoH: $ 320 (EHD) +$ 120 (HPD)= $440 Ministry of Education: $ Ministry of State Administration: $ Ministry of Social Solidarity: $

Inexistence d’un budget affecté à l’hygiène et assainissement de base dans le cr 1 11 1

Budget of SONEDE Utility : The Budget of drinking water supply in 2013 is about 120 million for urban ar 1 1 1The total Water and Sanitation budget (donor component inclusive), for the FY2012/13 was UGX 253.968 billion). The following budget break-down prevailed: • Urban water (incl NWSC & LG G

1 11 1

Agua potable Saneamiento Agua Potable -Saneamiento sin desglosar Promoción de la Higiene TOTAL OSE 4.063 1.287 4.487 - 9.836 El presupuesto de OSE puede subdividirse en 4 programas. El monto no desglosado corresponde a la suma de los programas de Dirección y Apoyo y Gestión Comercial. La diferencia de una unidad entre el total y la 1

The same above-mentioned reasons 1 1

Financial supports are different and the implementation procedures not coming within one channel, they are scattered and available through different parties, and Data are scattered in ministry of finance, ministry of water and environment, 1 1 1

Department of Infrastructural Development got a total commitment of US$3.6 million for Rural WASH De 1 1 1

1

1 11 1

1 11 1

1 1 11 11 11 1

Ações e programas de infraestrutura de água e esgotamento sanitário (SEE TABLE IN THE WORD FILE). Observação: Para água e saneamento, o orçamento dos Ministérios é aplicado em investimen 1 11 1 11 1 11 1 1

1 11 1

1 1

1 1 1For Ministry of Health there is no specific WASH budget, there is an overall budget for health protection and health promotion that includes WASH activities. 1 1

1 1 11 1

1 1 1

1 11 1 11 11 1

1 1 11 1

1not disaggregated for urban and rural (values provided were 'allocated for both urban and rural'); See supplemental documents for table of values. 1 1

1 11

1 11 1




committed for




committed for




committed for

D3c. Please indicate if

expenditure reports on urban

drinking-water are unavailable?

(1=unavailable)

D3d. Please indicate if

expenditure reports on rural

drinking-water are unavailable?

(1=unavailable)

1 11

1 11 11 11 11 1

1 11 11 11 1

1 1 1More than 500 million euros are allocated from EU Cohesion Fund. More information about investments to WASH sector will be available in 2015 due to all implementing project will be finished and financial period will be over.

1 1 1

1 1 11 1

1 11 1 1

11 1

1There are projects/programs carried out by MoUD and MoFALD especially for water supply and sanitation. Some programs/projects deal with water supply only while others with sanitation only. In such cases, data on budge 1

11 1

Data is available only as total budget without not as Rural /Urban disaggregated Water capital : 600 Millions(2012-2015) , operation cost 46 Million per year Sanitation - Hya: Cap : 616 mill 1 1The budget for drinking water and sanitation is derived from different components supported by federal, provincial, and district governments under different headings. 1 1

1 11 1

1 1 11 1

1 1

1 1 11 11 1

11 1 1

1 1

2010: sanitation (urban and rural)-78.089.206,00 den, drinking water (urban and rural)-60.081.267.00 den. 2011: sanitation (urban and rural)-18.680.019.00 den, drinking water (urban and rural)-36.806.439.00 den. 2012: sanitation (urban and rural)-15.646.089.00 den, drinking water (urban and rural)-22.388.138.00 den. Since 2011, project “Water supply and waste water collection” financed with the loan funds in amount of 50 milion EUR from European Investment Bank is being realized. In accordance to the Government’s Decis1 11 1 1 1

1 11 1

1 1 1The total Water and Sanitation budget (donor component inclusive), for the FY2012/13 was UGX 253.968 billion). The following budget break-down prevailed: • Urban water (incl NWSC & LG G 1 1

1 11 1

Agua potable Saneamiento Agua Potable -Saneamiento sin desglosar Promoción de la Higiene TOTAL OSE 4.063 1.287 4.487 - 9.836 El presupuesto de OSE puede subdividirse en 4 programas. El monto no desglosado corresponde a la suma de los programas de Dirección y Apoyo y Gestión Comercial. La diferencia de una unidad entre el total y la

1 1

Financial supports are different and the implementation procedures not coming within one channel, they are scattered and available through different parties, and 1 11 1 11 1 1

1 1

11 1 1

1 1 11 1 1 1 11 11 1 1

11

1 1 1 1 11 1 1

1 1 11

1 1 1 1

1 1 1 1 11

1 1 11 1 11 1 1 1 11 1 1

1 1 11

1 1 11 1 11 1 1 1

1 1 11

1 1 11 1 1 1 1

1




committed for




committed for




committed for




committed for




committed for

1 1 1

1 1 11 11 1 1

11 1 1 1 1

1 1 11 1 11 1 11 1 1 1 1

1 1 1 1 1

1 1 1 1 11 1 1

1 1 11 1 1 1 1

11 1 1 1

1111

1 1 1 1 11 1 1

1 1 1 1 111

1 1 1 1 11 1 11 1 1

2010: sanitation (urban and rural)-78.089.206,00 den, drinking water (urban and rural)-60.081.267.00 den. 2011: sanitation (urban and rural)-18.680.019.00 den, drinking water (urban and rural)-36.806.439.00 den. 2012: sanitation (urban and rural)-15.646.089.00 den, drinking water (urban and rural)-22.388.138.00 den. Since 2011, project “Water supply and waste water collection” financed with the loan funds in amount of 50 milion EUR from European Investment Bank is being realized. In accordance to the Government’s Decis1 1 11 1

1 1 11 1 11 1 1 1 1

1

1 1 1Agua potable Saneamiento Agua Potable -Saneamiento sin desglosar Promoción de la Higiene TOTAL OSE 4.063 1.287 4.487 - 9.836 El presupuesto de OSE puede subdividirse en 4 programas. El monto no desglosado corresponde a la suma de los programas de Dirección y Apoyo y Gestión Comercial. La diferencia de una unidad entre el total y la 1

1 1 1

11 1 1 1 11 1 1 1 1

1 11

1 11 1 1

11 11 1 1 11 11 11 11 11 11 1 11 1 11 11 1 1 1

11

1 1 1 11 11 1 11 1 11 1 1 11 1 1

1 11 1

1 1 11 1 11 1 1

11 1 11 11 1 11 1 1

11 1




committed for

D3e. Please indicate if

expenditure reports on hygiene

are unavailable? (1=unavailable)




committed for




committed for




committed for

1 1 111 1 1 11 1 1 11 1 11 11 1 1

11 1 11 1 11 11 1 1 1

1 1 1 1

1 1 11

11 1 11 1 1 1

1

11 1

1 11 11 11 1

11

11

1 1 1 11 1

1 1 1 11 11 1

2010: sanitation (urban and rural)-78.089.206,00 den, drinking water (urban and rural)-60.081.267.00 den. 2011: sanitation (urban and rural)-18.680.019.00 den, drinking water (urban and rural)-36.806.439.00 den. 2012: sanitation (urban and rural)-15.646.089.00 den, drinking water (urban and rural)-22.388.138.00 den. Since 2011, project “Water supply and waste water collection” financed with the loan funds in amount of 50 milion EUR from European Investment Bank is being realized. In accordance to the Government’s Decis1 1 1

1 11 1 11 11 1

11 1 1

11 1 1

1 11 1 1 11 1 1 1

Question D4

Disaggregated reports 0 1 0.5 0.5O valor arrecadado co 0 0 0 0

0.5 0.5 0.5 0.50.5 0.5 0.5 0.5

The implementing agenc 0 0 1 00.5 0.5 0.5 0.5

1 1 0.5 0.50.5 0 0.5 0.5

EL MINISTERIO DE AG 0.5 0 0.5 00 0 0.5 0.50 0 0 0

Il n’y a pas de rappor 1 1 1 10.5 0 0.5 0

- Expenditure report ex 1 0 0.5 0Rapport du suivi parti 0.5 0.5 0.5 0.5Dans le cadre de l’app 0 0 0 0Pas de dépenses désagr 0 0.5 0.5 0.5

11 1 1 1

Il existe des rapports 0 0 0.5 0.5Annual report for MOIP (urban) and Island administration (rural). Un 0 0Cada institución lo re 1 1 1 1

0.5 0.5 0.5 0.50.5 0 1 0

Service National Hydrau 0.5 0.5 0.5 0.5

Boletín Estadístico d 1 0 1 0Annual lump sum expe 0.5 0.5 0.5 0.5

1 1 1 1The lump sum report is 0 0 0.5 0.5See D2. 0.5 0 0.5 0

0 0 1 0Expenditure on rural s 0.5 0 0.5 0www.mof.ge 1 1 1 1From an assessment of 0.5 1 0.5 1

0 0 1 1Com excepçao de presta 0.5 1 0.5 1

0.5 0.5 0.5 0.5

D3f. If disaggregated

reports on actual spending are not available please describe what is

available.

D4a. If a financing plan/budget is in

place, does it define if operating

and basic maintenance is to

be covered by

D4b. If a financing plan/budget is in



be covered by

D4c. If a financing plan/budget is in



be covered by

D4d. If a financing plan/budget is in



be covered by

Existe información per 0.5 0.5 0.5 0.50 0

1 1 1 10.5 0.5 0.5 0.5

At the beginning of Ev 1 1 1 1For the entire period of the program Ak Bulak 2012-20120 years-1, 3 trillion tengeWe do not get report 0.5 0.5 1 0.5Monthly the Central treasurer's office of the Ministry of Finance of the Kyrgyz Republic submits a report to the The availability for f 0 0 0.5 0

0 0 0.5 0.5On annual basis the Wa 0.5 0 1 0

0 0 0 00 0 0 0

Rapport des réalisatio 1 0 0.5 0.50.5 0.5

Toutes dépenses sont e 0 0 1 0.5For full response see 0.5 0.5 0.5 0.5La información reunida 0.5 0.5 0.5 0.5

0.5 0.5 0.5 0.51 0 1 1

Total expenditure for 1 0 0.5 0.5UN agency,NGO 0.5 1 1 0.5

0 1 1 1Le MHA produit chaque 0 0 1 1General Financial Repo 0.5 0.5 0.5 0.5

0.5 0.5 0.5 0.5Expenditure breakdown 0.5 0 0.5 1

0.5 0 1 01 1 1 1

http://www.mef.gob.p 1 0.5 1 0.50 0 0 0

Partially disaggregate 1 1 1 1The data available reg 0 0 0.5 0.5Eau potable et assaini 0.5 0 1 1

0.5 0 0.5 0There are actual expenditures reported by Local councils in the respective Sector Spending. The same for CentraAll expenditure reported to National Treasury. A Standard Chart of Accounts is being implemented to standardiThe budget outturn is 0.5 0.5 0.5 0.5(e) Total Annual Budget 0.5 0.5 0.5 0.5

0.5 0.5 0.5 0.52010: sanitation (urban and rural)-78.089.206,00 den, drinking water (urban and rural)-60.081.267.00 den. 2011: sanitation (urban and rural)-18.680.019.00 den, drinking water (urban and rural)-36.806.439.00 den. 2012: sanitation (urban and rural)-15.646.089.00 den, drinking water (urban and rural)-22.388.138.00 den. Since 2011, project “Water supply and waste water collection” financed with the loan funds in amount of 50 milion EUR from European Investment Bank is being realized. In accordance to the Government’s Decis 0 0 0 0

Every year, the state 0.5 0.5 0.5 0.50.5 0.5 1 0

Les données du budget 0 0 0.5 0.51 1 1 1

-The national budget ( 1 0.5 0.5 0.5Disaggregated data for 0 0 0.5 0.5With the use of financ 0.5 0.5 0.5 0.5

0.5 0 0.5 0.5De acuerdo a lo expres 1 1For rural sanitation an 0 0 0.5 0Data is not available 0.5 0 0.5 0.5

The data are available 0.5 0.5 0.5 0.5The available reports 1 0 1 1

0.5 0 0.5 0

Question D5

The community contribution for operation and 0.5 0.5 11 1 1

APORTES NACIONALES, PROVINCIALES O MUN 0.5 0.5 0.5The cost of water suppl-changes in tariffs for 1 1 11. In Dhaka WASA SewerAt present there is no 1 0.5 1Every year water and wMechanisms exist 1 1Paiement des services Paiement de l’eau 0 0 0Rural water supply sysNon existent 0 0.5 0NO EXISTE UN PLAN F LOS MECANISMOS SON 0.5 0.5 0.5

Cada prestador de serviços possui seu Plano 0.5 0.5 1L’Etat vient en appui Facturation du service 0 0 0Subventions et appui Facturation – Recouvr 0.5 0.5 0.5Most of the public wate• Urban water supply: 0.5 0.5 0.5Les écarts sont couvertOui, des missions de s 0 1 0Le Document de StratégDans le développement d 0 0.5 0Participation minime mUne Direction s’occupe 0.5 0.5 0.5Sector Rural: Dado queSector Rural: No se dispone. Solo están dispo 1

0.5 0.5 0.5Les 20% restant émaneFacturation des abonné 0 0 0

There is no current charge for water in the Cook Islands and all wastewater is treated on-site.Los aranceles tienen s El mecanismo de recuper 0 0 0Se subsidia por el presupuesto nacional par 1 1 1En ce qui concerne le Au niveau du contrat d 0 0 0Pour la REGIDESO : VoiMilieu urbain : pour l 0 0 0

La principal fuente de financiamiento es la f 1 1 1Yes it is covered thro • Yes Urban areas have 1 0.5 0.5By the Public Water SuThe cost recovery prin 1 1 1The National SanitatioNot applicable 0.5 1 0.5Government funding covWater Authority Fiji c 0.5 0.5 0.5

Le recouvrement des co 0 1 0Beneficiaries of Rural Yes, for Urban water s 0.5 0.5 0.5

Yes we have such mechanism, there is quarterly analysis done of collected information.Gap is covered by government subvention as d 0.5 0.5 0.5Subvention de l’Etat etOui. En milieu urbain 0 0 0A estratégia de recuperaçao de custos à nive 0.5 0.5 0

0.5 0.5

D4e. If costs are not fully recovered

via tariffs, is the gap covered and

how? Please attach relevant provisions or provide a link.

D4f. Do you have a tracking

mechanism for cost recovery?

D5i. Are there specific measures in the financing plan to target resources to

reduce disparity between urban

D5i. Are there specific measures in the financing plan to target resources to

reduce disparity between urban

D5ii. Are there specific measures in the financing plan to target resources to

reduce disparity between formal

En cuanto a tarifas ex El ERSAPS dictamina, r 0.5 0.5 0.50 0

For more detail look Yes, from the Monitorin 1 1 1Yes, through concentrated and miscellaneou 0.5 0.5 0.5Costs are not covered Yes, there is a tracking mechanism for cost r 0.5

1 1The government has beeThe Water Services Regulatory Board has an in 0.5Every functioning RPADWC approves the annua 0.5 0.5 0For the rural WASH in No data is available ri 0.5 0.5Gap in finance of the water institutions is c 0 0 0Community Management Handbook for Village 0.5 0.5 0.5

NO Tracking Mechanism 0 0

Le cadre légal malgachLe mécanisme de suivi 0.5 1 0.5

-Assainissement : Du moment où le plan de 1 0.5 0Subvention de l’état etaucun 0 0Debido a que la prestacLos mecanismos de seg 1 1 1

0 0 0At the local level, the The Commercial Informa 1 1 1In all scenarios both f Yes. It is based on th 1 1 0By reducing Non RevenuNo tracking mechanis 0.5 0.5 0Water Users and SanitaAll rural and semi urb 0.5 0.5 0

Existence de guide AEP 0.5 0.5 1The gap covered throuFor Drinking water supp 0 0 0For government , budgetYearly feedback report to ministry of finance done by PAEW / HYA / MORM / MOHPHE Department/Local GWater and sanitation se 0.5 0.5 0

Para la Zona Urbana hay 0 0.5 10.5 0.5 0

No disponible 1 1 1No data No data 0 0 0The majority of urban None 0 0 0Through subsidies of Compare Revenues ver 0.5 0.5 0.5Concernant l’assainiss Les ressources de l’ON 0 0 1The costs are not fully We do not have a trac 0 0 0 In the Case of the Se There was supposed to 1 1 1It is not possible to g No specific mechanism, 0.5 0.5 0.5Gaps are currently co None 0.5 0.5 0.5• Some Government conc• When doing the feasi 0 0 0

implemented financial report NGOs implemente 1It is on going IPA project in the MoEPP for 0.5 1 0.5

0 0 01 0 1

No information yetsee supporting documeLe problème de pérenn 0.5 0.5 0.5N/A Track payment by name 0 0 0*For Sanitation -The R*The monitoring mechan 1 0 1Through Government ofUrban water supply for 0.5 1 0.5

0.5 0.5 0Tariff collected is in There is existence of 1 1 0Tal como surge de las OSE y la Intendencia d 1 1 1Unelco provide water to Port Vila on a cost recovery basis. Public Works Department provide water to 3 other urban centres in Vanuatu ??????? cost recovery or govt funded????? Utilities Regulatory Authority have responsibility to ensure that water and power pric- Urban sanitation: Ac Data is not available 1 1 0

The tariff plan which hYes, there is. By the 0 0 0In General, till 2011, Urban: Yes, by Perform 0 0 0For rural water there All local authorities 0.5 0.5 0.5

1 0 01 1 1

0.5 0.5 0.51 1 1

0.5 1 1 1 11 1 1 1

0 0 1 0.50.5 0 0.50.5 0 0 0 0

1 1 1 1 11 0 0 1 1

0.5 0.5 0.5 0.5 0.50.5 0.5 0.5

0 0 00 0 0.5

0.5 0.5 0.51

0.5 1 10 0 0 0

There is no current charge for water in the Cook Islands and all wastewater is treated on-site. 1 10 0 01

0.5 0 10 0 0 0

1 1 1 10.5 1 0.5

1 0 00.5 0 0 0.5 00.5 0 0 0 0

0 0 1 0 00.5 0.5 0.5

0.5 0.50.5 0.5 0.5 0.5 0.5

0 0 0 0 00 0 0 0 0

0.5 0.5

D5ii. Are there specific measures in the financing plan to target resources to

reduce disparity between formal

D5iii. Are there specific measures in the financing plan to target resources to

reduce disparity between rich and

D5iii. Are there specific measures in the financing plan to target resources to

reduce disparity between rich and

D5iv. Are there specific measures in the financing plan to target resources to reduce other disparities in

D5iv. Are there specific measures in the financing plan to target resources to reduce other disparities in

0.5 0.5 0.5 0.5 0.50 0

1 1 10.5 0.5 0.5 0.5 0.50.5 0.5 0.5

0.5 10.5 0 0

0 00 0 0 0 0

0.5 0.5 0.50 0

0.5 0.5 1

1 0 1 00 0

1 0 0 1 10 0 0 0 01 1 1 1 1

0.5 0 0 11 1 10 0.5 0.5 0.5 0.5

0.5 1 1 1 10 0 0

0 0 0 0 01 0 0 0 00 0.5 0.51 0.5 0.50 0 00 0 0 0 0

0.5 0.5 0.5 0.5 0.510 0 0 0 01 0 0 0 0

0.5 0.5 0.50.5 0.5 0.5

0 0 01 1 11 0.5 1 0.5 10 0 00 1 0 0

0.5 0.5 0.50 0 00 1 0

0.5 0.5 0.5 0.5 0.50 0.5 0.50 0 0.51 1 1

Unelco provide water to Port Vila on a cost recovery basis. Public Works Department provide water to 3 other urban centres in Vanuatu ??????? cost recovery or govt funded????? Utilities Regulatory Authority have responsibility to ensure that water and power pric0 1 1 0

0 0 0 0 00 0 0 0 0

0.5 0.5 0.5

Question D6

MRRD is responsible foIn Afghanistan most of 0 00.5 0.5 Os custos são subenci

1 1 FINANCIAMIENTOS ENHOSA PROARSA, PROYECTO HIDRICO NORTE GRANDE II PARA POBLACIONES INDIGENAS INFRAESTRUCTURA P/ VNo 1 1 Benefits to refugeesRemote or hard to reacThe situation of water 1 1 The programs are incluFor some groups, includ - Providing piped wat 0.5 0.5 For some groups of popuC’est seulement au nivLire et exploiter la st 0 1 Néant

Resource Allocation Fr 0.5 1 For rural sanitation prLA CONSTITUCION POLEL PLAN SECTORIAL, CON 0 0 NO EXISTE UN PLAN N

For Water Supply its block tariffs and voucher schemes (prepaid)Disparidades entre regO artigo 4º da Lei Nº 1 1 Tanto os prestadores dDisparité entre les co Les mesures prises sont 1 1 Pour l’assainissement, Handicapés, Enfants de -GUICHET EAU ET ASSAIN 0 0.5 Programme WASH UNICEF

The urban water supply 0 0 There are some non-govLa construction des fo 0 0 Projet de connexion deLa stratégie sectoriel 0.5 0.5 Il existe des tarifs p

0.5 0.5 DSRPEl Programa de Agua Potable Rural se basa en 1 Aparte del propio Programa de Agua Potable

1 1Le Congo ne prend pas en compte les différent 0 0 Pas de distinction de

Senior citizen and disa 0.5 0.5 Refer do D5 - Senior ciSe cuenta con programaMediante el programa d 0.5 0.5 - Fondos FODESAF para la construcción de infraestructura rural en agua. - Las ASADAS están exentas de pago de i

Ver Política Nacional H 1 1 Se aplica un programa n• Branchement subventi 0.5 1 • Branchement subventi

Genre : Toilettes spécifStructure tarifaire qui 0.5 0.5 Milieu urbain : tarif

Informes ODM, Latinos 1 1 Boletín Estadístico dI. More investment is g 1 0.5 Wherever exists is by Financial analysis is d 0 0 All the costs of water

Gender issue is addre The government of Ethi 0.5 0.5 As it is mentioned aboWAF have an informal p 0.5 1 WAF have an informal p

Mesure de gratuité pour les populations éc 0 0.5Mobilisation of donor 0 0.5 Reduced water connecti

Affordability schemes is provided only for 0.5 0.5 Affordability schemesOther disparities targ For ‘iii’ above, Ghana 0.5 0.5 •Ghana has a lifeline

0.5 1 - Le système de tarifiA nivel nacional, os Planos, estrategias e 0 0

0.5 0.5

D5iv. If other disparities are

targeted, please describe.

D5v. For each listed above,

please describe the measure taken to reduce inequities

in access and levels of service. Please

D6a. Are there financial schemes to make access to sanitation more affordable for disadvantaged

groups?

D6b. Are there financial schemes to make access to

drinking-water supply more

affordable for disadvantaged

D6c. Please provide examples

of affordability schemes in use and

the scope of coverage for these

schemes.

Se aplican subsidios f De acuerdo al PLANAP, 0 00 1

Before conducting a f 1 1 See additional informa0.5 0.5 according to item (d) o

Citizens have the righ 0.5 1 Water is subsidized for

Block tariffs, provisi 0 0Poor Remote or inaccessible areas People with disabilities

While access to improvSpecific Social Strate 0.5 0.5 Rural Sanitation: The 0 0

All areas provided with 1 1 The Maseru Wastewater p0 01 1 Law on Social Aid for

Le document de stratég 0.5 0.5 En se référant aux diff0.5 0.5

-Il ya des projets rura 0 00 1

El gobierno federal ad La atención a zonas pr 1 1 En cada municipio existen tarifas diferenciadas en usuarios domésticos de acuerdo al nivel socioeconómico, personas discapacitadas, adultos mayores, zonas urbanas, periurbanas y rurales. Este rubro se califica como de uso 0 0

Inter regional disparitiDisparities are compens 1 1 • Payment facilities foDisparity based on th This disparity is refl 0.5 1 Subsidized water tariNo. According to Union (C 0.5 0.5Rremote/hard to reach In Second Small Towns 1 0.5 In Second Small Towns

En zone urbaine : bran 1 1 Branchements promotioNot applicable 0 0 Nil

0 00.5 0.50.5 0.5 Decreto 3617/04 para l

El sistema de subsidios por ingresos se apli 1 1 - Subsidio para acceshttp://www.neda.gov. 0 0A special measures in f 0 0 None

0 0L’Etat a développé uneDans les programmes d’ 0.5 1 Exemple de programmes

0 0 The financial schemes The Principle of equity 0.5 0.5 There is a free healthNational infrastructure 1 1 Free basic water (6kl/household per month) and free basic sanitation (basic level, usually a VIP) is provided to thThe specific allocation 0 0 The tariff system is fix

1 1 • Samurdhi scheme • ChWater tariff equal fo 1 1 According to the gover

0 0Конкретные меры не Financing plans do not 0 0 In the Republic of Taji

0.5 1No information yet 1 0.5 Ministry of Public Wor

0.5 0.5 Tranche sociale tarifa1 1 Arrange payment to pa

* Disparity between ru 1 1 -The subsidies for ind• The Peace,Recovery Development Programm 0.5 1 Establishment of a Publ

Subsidies for the poor 1 1 The legislation ensures availability of all utility services to the poor through the provision of state aid in the form of housing-term subs0 0 None

Las medidas tomadas es 1 1 Los prestadores de servicio OSE e Intendencia de Montevideo cuentan con medidas para qUnelco provide water to Port Vila on a cost recovery basis. Public Works Department provide water to 3 other urban centres in Vanuatu ??????? cost recovery or govt funded????? Utilities Regulatory Authority have responsibility to ensure that water and power pric 0 0

There is a difference 1 1 Incentive credit from V

Actually there are no i 0.5 0.5 In the tariff plan it i0 0 * If all disadvantaged

i. For Rural, governme 0.5 0.5 Use of voucher schemes

Question D7

0 0 0 0 Example: we have commi0 0 0 0

FINANCIAMIENTOS ENHOSA PROARSA, PROYECTO HIDRICO NORTE GRANDE II PARA POBLACIONES INDIGENAS INFRAESTRUCTURA P/ V1 1 1 1 No1 1 1 1 Targets are fulfilled. 1 1

0.5 0.5 0.5 0.5 La lenteur administrati1 1 1 10 0 0 0 LOS MECANISMOS O PR

For Water Supply its block tariffs and voucher schemes (prepaid) None for WASH programmes as Botswana is considered to be a middle-income country.0 0 0 0 Nos últimos 7 anos o g1 0.5 1 0.5

0.5 0.5 0.5 0.5 • Longues procédures 1 1 1 10 0 1 1 La complexité des proc0 0 0.5 0 Le système de déboursem

0.5 0.5 0.5 0 Les réaménagements budAparte del propio Programa de Agua Potable 0 0

0 0 0 01 0.5 0.5 0.51 1 1 1

- Fondos FODESAF para la construcción de infraestructura rural en agua. - Las ASADAS están exentas de pago de iCosta Rica, en los últ0 0 0 0

0.5 0.5 1 1 100% des fonds alloués0 0 0 0 Lourdeur de mécanisme

0 0.5 0 0.51 1 1 0.5 There are not enough c1 1 1 11 1 0.5 1 Even though the utiliz1 1 1 1 Overall, funding for WA0 0 1 0 Lenteur dans la proced1 1 1 1

0.5 0.5 0.5 0.51 1 1 0.5 Late releases1 1 1 10 0.5 0.5 10 0 0 0

D7a. What is the percentage of official donor

capital commitments for urban sanitation

utilized (three-year

D7b. What is the percentage of official donor

capital commitments for rural sanitation

utilized (three-year

D7c. What is the percentage of official donor

capital commitments for urban drinking-water utilized

D7d. What is the percentage of official donor

capital commitments for

rural drinking-water utilized

D7e. If donor, capital

commitments were under-utilized,

what is/was the greatest problem

in using funds?

0.5 0.5 0.5 0.5 De acuerdo al PLANAP,

1 0 0 10.5 0.5 0.5 0.50.5 0.5 0.5 0.5 Problems facing utilizi

0.5 0.5 1 1 Funding release procePoor Remote or inaccessible areas People with disabilities 1 Water supply in rural area. The government of the Kyrgyz Republic in the beginning of the current century signed

0.5 0.5 0.5 0.5 - Becoming the unreali0 0 0 01 1 1 11 0 1 01 1 1 1 EU COHESION FUND 200 0 0 0 Voici les documents d

0 0 0.5 0.5 Les procédures de déc1 1 1 1

En cada municipio existen tarifas diferenciadas en usuarios domésticos de acuerdo al nivel socioeconómico, personas discapacitadas, adultos mayores, zonas urbanas, periurbanas y rurales. Este rubro se califica como de uso 0.5 0.5 0 00.5 0.5 0.5 Among the handicaps to

1 1 1 1 There are delays on b0 0 0 0 Insufficient sustainabil0 1 0.5 1 Lengthy administrative

0.5 0.5 0.5 0.5 - procédures de mise à1 1 1 1 Stringent Conditionali01 1 1 1

0.5 0 0.5 0.5 Los fondos externos co0.5 0.5 0.5 0.5

1 1 1 10.5 0.5 0.5 0.5

1 1 1 1 a) Insufficient human a1 1 1 11 1 1 1

0.5 0 0.5 0 -Permitting issue -Lan0.5 0.5 0.5 1 In the case of Rural Wa

Free basic water (6kl/household per month) and free basic sanitation (basic level, usually a VIP) is provided to thThis is not monitored.0.5 0.5 0.5 0.5

1 1 1 10 0 1 1 Lack of rational used o0 0 0 01 1 1 1 In total , for past 3 y

0.5 1 0.5 01 1 1 1

0.5 0.5 0.5 0.5 La sous-utilisation des0 0 0 0.51 0 0 For drinking water -Fo1 1 1 1 -For FY2012/13, DANIDA

The legislation ensures availability of all utility services to the poor through the provision of state aid in the form of housing-term subs0.5 0.5 0.5 0.5 Most of funds are not

Los prestadores de servicio OSE e Intendencia de Montevideo cuentan con medidas para q 0.51 1 1 11 1 1 1

1 1 0.5 0.5 The commitments are uti0 0 0 0 The main problems of t1 1 1 1

Question D8

0.5 0.5 0.5 0.5 Example: when a water s0 0 0 0 Os procedimentos de liberação dos recursos 1 1 1 11 1 1 11 1 1 1 1. In case of GOB fund1 1 1 1

0.5 0.5 0.5 0.5 a) procédures trop lou1 1 1 10 1 0.5 1 LOS PROCEDIMIENTOS

None for WASH programmes as Botswana is considered to be a middle-income country.0 0 0 0 Visando à gestão eficiente dos recursos públicos, as regras de financiamento público pelo Governo Federal condicionam o repasse dos recursos à execução do contratado. Contudo, em função do atual gap de mão-de-obra, que resulta em déficit de capacidades institucionais instaladas, tanto para formulação quanto execução dos projetos, os recursos disponíveis no governo f1 1 1 1 Procédures trop lentes1 1 1 1 • procédures trop lentes de mise à dispositi1 1 1 1 • The national budget

0.5 0.5 1 1 Procédure trop complexe d’octroi du marché et trop lente pour la mise à disposition des fonds.1 0 1 0.5 Les principaux problèm1 1 1 1 Lenteur dans les décais

0 0 0 01 0.5 1 11 1 1 1

0.5 0.5 0.5 0.5 Los operadores sufren de procedimientos complicados para la liberación de fondos. Así tramitología complicada para la recalificación de tarifas, ingreso de los fondos nuevos y desfase durante el año presupuestario para hacer uso del dinero durante el mismo periodo de cuando se hace esa recalificación.1 1 1 1 Capacidades constructi

0.5 0.5 1 10 0 0 0 Procédure trop lente

1 1 1 11 1 0 0 Although the problem i1 1 1 11 1 0.5 1 Even though the domest1 1 1 1 Identified bottlenecks are problematic. Insufficient preparatory work/ poor project planning delays financing. Delays caused by un

0.5 0 0.5 0.5 Lenteur dans la proced1 1 1 11 1 1 11 1 0 0 • Late release of the funds • Non- release of the annual budgetary allocation which in turn delays the project implementation • E.g. Expected commitments have not been forthcoming for this whole year.

0.5 0.5 0.5 0.5 a) procédures trop lent1 1 1 1 Ausencia total de fina

0.5 0.5 0.5 0.5

D8a. What is the percentage of

domestic commitments for urban sanitation

utilized (three-year average)?

D8b. What is the percentage of

domestic commitments for rural sanitation

utilized (three-year average)?

D8c. What is the percentage of

domestic commitments for urban drinking-water utilized

(three-year

D8d. What is the percentage of

domestic commitments for

rural drinking-water utilized

(three-year

D8e. If applicable, were the following

problematic in terms of spending

the allocated funds: a) funding

release procedures

0.5 0.5 0.5 0.5 De acuerdo a la SEFIN,1 1

1 1 1 11 1 1 1

0.5 0.5 0.5 0.5 Water Authority of Jor

0.5 0.5 0.5 0.5 Both a,b and other bottlenecks eg. institutional governanceWater supply in rural area. The government of the Kyrgyz Republic in the beginning of the current century signedFor the rural areas th

0 0 0 0 In the government budg1 1 1 11 1 1 1 Not applicable0 0 1 0 The problem has been l0 0 0 01 1 1 1 a et b Voici les docum

1 1 1 1 Les procédures de mise à disposition des fonds sont lentes. Le retard dans le payement des prestataires au niveau du trésor public (ea1 1 procédures trop lentes

En cada municipio existen tarifas diferenciadas en usuarios domésticos de acuerdo al nivel socioeconómico, personas discapacitadas, adultos mayores, zonas urbanas, periurbanas y rurales. Este rubro se califica como de uso Información no disponi0 0 0 01 1 11 1 1 1 • Bureaucratic procedur0 0 0.5 0.5 No problem1 1 1 11 1 1 11 1 1 1 a) Irregular release of1 1 1 1 No problems1 1 1 10 0.5 0 0.51 1 1 10 0 0 00 0 0 0 Release of funds is to1 1 1 1 Main problems in terms1 1 1 11 0.5 1 1 La longueur des procéd

0.5 0 0.5 0 -The time frame to spen0.5 0.5 0.5 1 Timeliness of disbursement of funds have been a problem for the Local Councils, also Central government allocation on WASH to the councils is very Small.

1 1 1 1 There is only an overall “water + sanitation expenditure in rural and urban areas” figure provided by National Treasury, namely 75% of allocation in 2011/12 and 88% in 2012/13. This is ascribed to 2 factors: a) inadequate advance planning means that municipalities are unable to fully spend their allocated budgets in time, b) lack of municipal capacity to0 0 0 0 Due to meagre resource1 1 1 1 No0 0 1 1 Some times incomplete submission of finance proposal delay the implementation of activities.1 1 1 11 1 1 10 0 1 01 0.5 0.5 0.5

0.5 0.5 0.5 0.5 Procédures trop lentes 1 1 1 11 0 0.5 -For the urban water supply, about 20% of the funds engaged on the national budget have been used. -For drinking water in rural are1 1 1 1 -During the FY2012/13,1 1 1 1 Tools stimulating regional development envisaged by the Law of Ukraine "On the promotion of regional development". Introduction Program to Overcome depressed areas by providing relevant costs in the state budget. There is a need for a comprehensive inventory and analysis of the sources of public funds to the regions for the purposes of regional development across all procuring e1 1 1 1 It should be noted tha

OSE y la Intendencia 1 1 1 11 1 1 1

0 0 0 0 In some cases the propo0.5 0.5 0.5 0.5 * The figure is just es

0 0 0 0 What is released by Mi

Question D9

7 2 5 0 0Os procedimentos de liberação dos recursos 2

8 8 8 8 813 9 4

x19 11

2 2 0 0 211 11 11 11

Visando à gestão eficiente dos recursos públicos, as regras de financiamento público pelo Governo Federal condicionam o repasse dos recursos à execução do contratado. Contudo, em função do atual gap de mão-de-obra, que resulta em déficit de capacidades institucionais instaladas, tanto para formulação quanto execução dos projetos, os recursos disponíveis no governo f14 14 2 5 11

• procédures trop lentes de mise à dispositi 10 10Approximately 35 Approximately 35 Approximately 30 NA approximately 5

Procédure trop complexe d’octroi du marché et trop lente pour la mise à disposition des fonds.10 10 10

5

10 10 10

Los operadores sufren de procedimientos complicados para la liberación de fondos. Así tramitología complicada para la recalificación de tarifas, ingreso de los fondos nuevos y desfase durante el año presupuestario para hacer uso del dinero durante el mismo periodo de cuando se hace esa recalificación.2 2

2 2 2 0 0

4 4 44 41 1 15 4 1

Identified bottlenecks are problematic. Insufficient preparatory work/ poor project planning delays financing. Delays caused by un5 5 5 0 0

4 4• Late release of the funds • Non- release of the annual budgetary allocation which in turn delays the project implementation • E.g. Expected commitments have not been forthcoming for this whole year.

7 7 4 0 012 Totalidade dos doadorTotalidade dos doadores

D9a. Please indicate the total number of donors

involved in sanitation.

D9a. Please indicate the

number of donors in sanitation

allocating funding through a signed

agreement


number of donors in sanitation using direct funding to

sector not through national budget.


number of donors in sanitation using targeted budget support for the sector (basket


number of donors in sanitation using

general budget support with

specific objectives

13 2 12 0 1

30 30 30

12 12 6 12

Both a,b and other bottlenecks eg. institutional governance4 4

1510

3 3 3 0 03 3 3 0 0

48 43 5

Les procédures de mise à disposition des fonds sont lentes. Le retard dans le payement des prestataires au niveau du trésor public (ea4 4

ND ND5 5

10 10 10 3 : UE, BAD and BIRD 2 : UE and BIRD12 12 8 4 12

Nil5 3 27 7 2

10 10 101 1 1

29 7 223 3 354 4 43 3

12 12 5 1215 15

7 6 26 6

Timeliness of disbursement of funds have been a problem for the Local Councils, also Central government allocation on WASH to the councils is very Small.There is only an overall “water + sanitation expenditure in rural and urban areas” figure provided by National Treasury, namely 75% of allocation in 2011/12 and 88% in 2012/13. This is ascribed to 2 factors: a) inadequate advance planning means that municipalities are unable to fully spend their allocated budgets in time, b) lack of municipal capacity to

10 10 105 5

Some times incomplete submission of finance proposal delay the implementation of activities.2

2 29 9 9 0 08 2

-For the urban water supply, about 20% of the funds engaged on the national budget have been used. -For drinking water in rural are7 6 1 6 7

Tools stimulating regional development envisaged by the Law of Ukraine "On the promotion of regional development". Introduction Program to Overcome depressed areas by providing relevant costs in the state budget. There is a need for a comprehensive inventory and analysis of the sources of public funds to the regions for the purposes of regional development across all procuring e7 3 4 0 01 1

5 5 5

19 19 196 6 6 6

10 10 8 2

7 2 5 0 03

8 8 8 8 813 9 4

x22 19

6 6 0 0 611 11 11 11

Visando à gestão eficiente dos recursos públicos, as regras de financiamento público pelo Governo Federal condicionam o repasse dos recursos à execução do contratado. Contudo, em função do atual gap de mão-de-obra, que resulta em déficit de capacidades institucionais instaladas, tanto para formulação quanto execução dos projetos, os recursos disponíveis no governo f19 19 6 5 11

10 10Approximately 50 Approximately 20 Approximately 45 NA Approximately 5

10 105

10 10 10


15 15 5 5 5

4 4 42 2 21 1 15 512 2 2 0 0

4 4• Late release of the funds • Non- release of the annual budgetary allocation which in turn delays the project implementation • E.g. Expected commitments have not been forthcoming for this whole year.

10 10 3 3 212 Totalidade dos doadorTotalidade dos doadores

Db. Please indicate the total number

of donors involved in drinking-water.

D9b. Please indicate the

number of donors in drinking-water allocating funding through a signed

agreement


number of donors in drinking-water

using direct funding to sector

not through



using targeted budget support for the sector (basket



using general budget support

with specific

13 2 12 0 1

30 30 30

12 12 6 12

10 10 10 2 107 6 1

1514

3 2 3 0 03 3 3 0 0

48 43 5

11 117 7

ND ND8 5

14 14 1412 12 8 4 12

Nil5 3 2

15 15 210 10 10

29 7 224 4 474 4 4 38 8

12 12 5 1215 1511 10 2

6 6Timeliness of disbursement of funds have been a problem for the Local Councils, also Central government allocation on WASH to the councils is very Small. 123,719.00There is only an overall “water + sanitation expenditure in rural and urban areas” figure provided by National Treasury, namely 75% of allocation in 2011/12 and 88% in 2012/13. This is ascribed to 2 factors: a) inadequate advance planning means that municipalities are unable to fully spend their allocated budgets in time, b) lack of municipal capacity to

10 10 1017 17

218 18 13

3 3 39 9 9 0 0

13 8 8

6 6 6 17 6 1 6 7

Tools stimulating regional development envisaged by the Law of Ukraine "On the promotion of regional development". Introduction Program to Overcome depressed areas by providing relevant costs in the state budget. There is a need for a comprehensive inventory and analysis of the sources of public funds to the regions for the purposes of regional development across all procuring e11 6 5 6 0

1 1

5 5 5

19 196 6 6 6

10 10 8 2

2 1 1 0 02

13 9 4x

19 112 2 0 0 2

0Visando à gestão eficiente dos recursos públicos, as regras de financiamento público pelo Governo Federal condicionam o repasse dos recursos à execução do contratado. Contudo, em função do atual gap de mão-de-obra, que resulta em déficit de capacidades institucionais instaladas, tanto para formulação quanto execução dos projetos, os recursos disponíveis no governo f

14 14 2 5 1110 10

Approximately 10 NA NA NA NA

10 10

3 3 3


4 WASH / 7 4 4 4 010 10 8 2 0

2 2 24 41 1 15 4 1

2 2 2 0 0

4 4 4 0 2IDEM IDEM IDEM

Dc. Please indicate the total number

of donors involved in hygiene.

D9c. Please indicate the

number of donors in hygiene

allocating funding through a signed

agreement


number of donors in hygiene using direct funding to

sector not through national budget.


number of donors in hygiene using targeted budget support for the sector (basket


number of donors in hygiene using general budget

support with specific objectives

13 0 12 0 1

30 30 302 2 2

7 415

0 0 0 0 03 3 3 0 0

48 43 5

3 3 12 2

ND ND6 5

12 12 8 4 12Nil

7 7 210 10 10

29 7 223 333 30 04 2 2

15 156 6 4 2 26 6

There is only an overall “water + sanitation expenditure in rural and urban areas” figure provided by National Treasury, namely 75% of allocation in 2011/12 and 88% in 2012/13. This is ascribed to 2 factors: a) inadequate advance planning means that municipalities are unable to fully spend their allocated budgets in time, b) lack of municipal capacity to10 10 10

1 17 7 7 0 0

10

1 1 17 6 1 6 7

Tools stimulating regional development envisaged by the Law of Ukraine "On the promotion of regional development". Introduction Program to Overcome depressed areas by providing relevant costs in the state budget. There is a need for a comprehensive inventory and analysis of the sources of public funds to the regions for the purposes of regional development across all procuring e7 3 4 0 0

4 4 4

10 1010 10 8 2

The external fund from 0.5 0.5 0.5 0.5Dificuldades na harmo 0.5 0.5 1 1

0 0 1 01 1 1 1

External funding those 0 0 0 0No difficulties 0 0 0 0Lenteur administrative 0 0 0 0Excellent fund channel 0 0 1 1EL MMAYA TRABAJA CO 1 1 0 0.5Information can be obtained from Ministry of finance –planning office

Visando à gestão eficiente dos recursos públicos, as regras de financiamento público pelo Governo Federal condicionam o repasse dos recursos à execução do contratado. Contudo, em função do atual gap de mão-de-obra, que resulta em déficit de capacidades institucionais instaladas, tanto para formulação quanto execução dos projetos, os recursos disponíveis no governo f 1 1 1 1Retard dans la ratifica 1 0.5 1 0.5• Procédures d’exonéra 0 0 0 0• Lack of comprehensiv 1 1 1 1Absence d’institution 0 0 0.5 1La RCA dispose d’un sy 0 0 0 0Le décaissement lié au 1 1 1 1

1 0.5 1 1Il existe une lenteur 1 1 1 1Donor funding is don 0 0 1 0

0 0 0.5 0.5Demoras en la adquisición de importaciones por restricciones del bloqueo económico

0 0 0 0Plusieurs centres de c 0 0 0 0

El número de donantes 1 1 1 10.5 0.5 0 0

1 1 1 1Different donors reque 0 0 0 0The coordination betwe 0 0 1 0.5PTF : Union européen 0 0 0 0

0 0 0 0European Bank of Reco 0 0 0 0Sector-wide approach ( 0.5 0.5 0.5 0.5Procédure de financeme 0 0 0 0O Ministério da Econom 1 0.5 1 0.5

0 0 0 0

Question D101

D9d. Please provide

information on difficulties in the coordination and

channeling of external funds.

D10a. Do you estimate that

financing allocated to urban sanitation improvements are sufficient to meet

MDG targets?

D10b. Do you estimate that

financing allocated to rural sanitation improvements are sufficient to meet

MDG targets?

D10c. Do you estimate that

financing allocated to urban drinking-

water supply improvements are sufficient to meet

D10d. Do you estimate that

financing allocated to rural drinking-

water supply improvements are sufficient to meet

(*) Existen convenios 0 0 0 01 1

All of stakeholders ha 0.5 0.5 0.5 0.51 1 1 1

Difficulties encounte 0.5 0.5 1 11 1 1 1

0.5 0.5 0.5 0.5- There is no any stric 0 01. Bilateral cooperati 0 0 0 0Number of donors invo 0 0 0.5 0.5

0 0.5 0.5 0.5In most instances the m 0 0 0 0EU COHESION FUND 2007-2013 YEARS

0 0 0 00 0 0 0

La non coordination du 0 0 0.5 0.50 0 0 0

Existen ejemplos de do 0.5 0.5 1 0.50 0 0.5 0

Several Donors are beg 1 1 1Late fund release by so 0 0 0.5 0.5

0.5 0.5 0 0Donors are more inclin 0 0.5 0 0.5- Procédures de mise à 0.5 0 0.5 0.5Weak institutional c 0 0 0 0NO problems 1 1 1 1

0 0 0 0AECID, BID, OPS/OMS y T 0.5 0 1 0.5

0 0.5 1 11 0.5 1 0.5

8 (ADB, WB, JICA, GIZ, 0 0 0.5 0Insufficient coordinat 0 0 0.5 0.5There is no proper Coo 0.5 0.5 0.5 0.5Les donateurs pour le 0 0 1 1The time frame to prep 0 0 0 0Check AfP 0 0 0 0South Africa no longer 1 1 1 1• Overwhelming engagem 0 0 0 0

0 0 0 00.5 0 0.5 0

0 0 0 00.5 1 0.5 0.5

No joint planning amo 0 0 0 0Le ministère en charge 0 0 0.5 1

1 1 1 0.5In the case of parallel 1 1 1 1-Differences in account 0 0 0.5 0.5

Tools stimulating regional development envisaged by the Law of Ukraine "On the promotion of regional development". Introduction Program to Overcome depressed areas by providing relevant costs in the state budget. There is a need for a comprehensive inventory and analysis of the sources of public funds to the regions for the purposes of regional development across all procuring e 0 0 0 00 0 0 0

Aclaraciones a D9 Es necesario tener en cuenta lo señalado en preguntas anteriores en relación a las donacioneAll donor funds are ma 0 0 0Data is not available 1 0.5 1 1

Coordination meetings 0 0 0 0* After updating the n 0 0 0 0

0 0 0 0

Question D11 - Annual WASH expenditure (all sources) (US$ millions)Year Total (US$ millions) Drinking-water Sanitation Hygiene promotion

29 12 4 1

0473 351 110 11

59 50 89

2013 163 65 3 42

19,605 11,106 5,30996 72 24

190 136 44 9

2012 6,205148 114 34 0

2012 24 7-5

2011 29513 11 2 0

2012 265132 130 2 0

31 21 10

85186 179

2010,2011, 2012

July 2012 to June 2013

2012 July 2012 – June 2013

2011 2012

2010-2012

(2010 :16.000) ; (2011 :4.000) ; (2012 : 4000)

2012

2013-2014

2012 2012

2012 2012 2012

51

1,407 1,011 396 0614

29832 12 1

60 42 18 0

2011 33

21,256 808 448 1

2012 98

2012 134 116 1850

1,678 4,390544

2011 556 523 33

Periodo 2005 - 2010

2012 91 62 28 1,200

2012 114 0 587

51

21 12 2 1

533 341 190 2

(2011) 1 U$S - $ 19.9 557 347 115

2012

2011 2012 2012

2011/2012 2012 -2013

2010/11, 2011/12 and 2012/13 2013

2012 2012

2010-2013(Averagely)

2012 2013 2012 2011-12

2012 2011/2012 Financial Year

2013

2012

2012

Average of 2010-2011

2012

2013 106

Question D11 - Annual WASH expenditure (all sources) (US$ millions) Question D11 Funding sources (US$ millions)Not allocable Household Tariffs

12 6

45 133 123

90 1 2

55 41

1,218 17,048 2,5576 29

0 0

4,976 432 12018 4 52

22 10

225 115 65

206231

19

Household self-supply

Central government

Regional government

7

778 573 55253 291

19 0 4

16 17

844 48 51 430

3 1225 74

14

94 44 7 31099 52

3,806

30

3626

9 5

302 20 109

95 448 0 0

55

Question D11 Funding sources (US$ millions)Local government

20 3 The Table D11 is filled in cooperation with MRRD-finance department, Rural water supply, Sanitation and irrigation programme finance unit, Ministry of urban development, ministry of education and Ministry of Public health. It is worth mentioning that Ministry of Urban development affairs does not have enough information about their budget.

1.Besides of State capital investments in 2012 amounting to 726.6 million AZN in 2013 funds in the amount of 880.9 million AZN were used for the reconstruction of water and sewer systems of the country. Funds amounting 308.4 million AZN was used for implementation of the State Programme "Socio-economic development of Baku and its settlements"; funds amounting to 615.6 million AZN used for the construction of water and wastewater systems in cities and regional centers of the Republic . 2. Part of the financial and credit funds of international organizations in the amount of 128.0 million AZN was used to design solutions to improve water supply and sanitation (projects to improve water supply and sewerage systems in the regional centers of the Republic). 3. Rehabilitation projects for water and wastewater systems in the regional centers of the country with the help of international financial organizations payment interest Azerbaijani state was 128 million AZN. 4. In the amount of the State Petroleum Fund 1.8 bln AZN was carried out construction of the Samur-Absheron canal and Oguz-Gabala-Baku water main to provide drinking water for Greater Baku. Based on official data from the Ministry of Finance, as well as the data of the State Water Company "Azersu"169 3 Main sources of information are Annual Development Plan of central Government of Bangladesh and MTBF. Separate budgets and expenditures in water, sanitation, hygiene promotion for urban and rural were collected separately. Reviewed the data of relevant ministries/ national institutions with responsibilities in WASH. In addition for development of systematic financial information, Bangladesh could be included in “Track Fin” study.

Information in the requested form showing the amount of financing cannot be provided by the Republic of Belarus. The State Program on water supply and sanitation "Clean Water" for 2011-2015 was approved by Resolution of the Council of Ministers on September 15, 2011 № 1234. This program determines funding for the development of water supply and wastewater systems, improvement of reliability of their operation on the territory of the Republic of Belarus. Funds are provided from the: national budgets (not more than 25 % annual funding and determined in accordance with the investment program for the next financial year) and local budgets (75% , local executive and regulatory authorities annually ),credit resources of the International Bank for Reconstruction and Development,other sources of funding. Other sources of funding of development of water sector: credit funds of the European Bank for Reconstruction and Development and the Nordic Investment Bank, and grant funds provided by NDEP (Northern Dimension Environmental Partnership) and SIDA (Swedish Agency for International Technical Assistance) for the project "Belarus: environmental infrastructure project - the first stage", project PRESTO, grant funds the John Nurminen Foundation . For example, in 2011 funding for the program "Clean Water" was 28 840 million Belarussian rubles from the republican budget , 75 % of the total funding from local sources of funding and 88,569 million rubles by credit resources of the International Bank for Reconstruction and Development .49

2 4 Department of National Budget, Ministry of Finance67 Detailed investment breakdown provided in comments

Fonte principal: Sistema Nacional de Informações sobre o Saneamento Básico (SNIS) -2011. Fonte secundária: Relatório do Gasto Público (2011 e 2012, em elaboração). Alguns gastos de determinados órgãos do Governo Federal não são claramente identificados nas fontes acima, em função da metodologia adotada1 53 6

136 55 Financial information get from ODA, Donors, PIP, and NGO mapping survey. -The local level budget is total budget allocated from national budget to commune level which about USD 3 to 4 million annually depends on the GDP growths, it is not specify how many budgets was allocated to WASH sector but in practice is very small amount. - The above budget reported from three key leading ministries comprising of MRD, MIME, and MPWT while other relevant ministries couldn’t get data.- There is no sector wide approach for WASH sector and many ministries related to this sector; moreover it has poor in financial reporting system and financial was treated as confidential. It is noticed that the budget allocated to WASH sector has more focus on software than hardware supports.

Pour les données sur les financements externes, le DAD RCA fournit les informations à jour jusqu’en 2010 et début 2011. Le DAD RCA est sur le site du Ministère de l’Economie, du Plan et de la Coopération Internationale (voir ci-haut).Les investissements d’accès à l’eau potable ont été logiquement orientés par le ministère de l’Hydraulique Rurale et Urbaine (MHRU) vers les zones rurales, où réside la majorité de la population. On recensait 136 millions d’euros (soit environ 89,346 milliards de francs CFA) de projets engagés en fin 2010, presque totalement en provenance des bailleurs de fonds internationaux (Source : mission de consultant pour l’AFD 2010 cf. Note de Communication Publique d’Opération (NCO)). En conséquence cela a entraîné un taux d’accès en milieu rural qui a atteint aujourd’hui 48 % contre 33 % en milieu urbain. Pour l’assainissement des eaux usées et des excrétas, aucun projet significatif n’a été réalisé récemment. En milieu urbain, la Société Tchadienne des Eaux (STE) a été récemment créée par l’Etat en séparant les activités eau et électricité de la Société Tchadienne de l’Eau et de l’Electricité (STEE), qui ne remplissait plus son rôle. Le MHRU est ainsi devenu la nouvelle tutelle de la STE, auparavant assurée par le ministère des Mines et de l’Energie Les montants désagrégés ne sont pas disponibles. Des difficultés pour obtenir les redevances au niveau des ménages - Hydraulique rurale la redevance est variable en fonction du village (300 à 500 F CFA/mois et par ménage)- Hydraulique urbaine (Château d’eau) la redevance est fonction de la consommation d’eau du ménage (5 à 6 personnes) soit une consommation mensuelle variant entre 25 et 30 m3 par ménage (tranche sociale 200 F CFA/m3) - En matière de gestion des petits centres, en l’absence de collectivités locales décentralisées, l’Etat a mis en place des Cellules de Conseil et d’Appui à la Gestion (CCAG). Les opérateurs de ces cellules, financées par le tarif de l’eau, sont des ONG ou bureaux d’études locaux, sélectionnés sur appel d’offres, qui conseillent les Associations d’Usagers de l’Eau (AUE).pour exploiter et affermer les petits systèmes, en cherchant à atteindre l’équilibre financier par le tarif.- Par ailleurs, dans la périphérie de N’Djamena, l’affermage de systèmes d’alimentation en eau potable autonomes, sous la tutelle de la Mairie, sur financement de l’AFD, a pour objectif de pallier les insuffisances actuelles de la STE. Ces équipements connaissent un réel succès en matière de taux d’accès, mais il reste difficile d’en assurer la pérennité financière et technique à moyen terme. Access to drinking water investments were logically oriented by the Ministry of Rural and Urban Hydraulics (MHRU) to rural areas, where the majority of the population resides. There were 136 million euros (about 89.346 billion CFA francs) projects undertaken in late 2010, almost entirely from the international donors. (Source: mission looking for AFD 2010 see Note of Public Communication Operation (NCO)). Consequently this resulted in a rate of access in rural areas which has now reached 48% against 33% in urban areas. For wastewater and excreta, no significant project was recently completed. In urban areas, the Chadian Water Company (STE) has recently been established by the State in separating water and electricity activities Chadian Company of Water and Electricity (STEE), which no longer fulfill its role . The MHRU has become the new guardianship of ETS, previously provided by the Ministry of Mines and Energy. Disaggregated amounts are not available. Difficulties in obtaining royalties at the household level - Rural Water the fee varies depending on the village (300 to 500 F CFA / month per household); - Urban Water Supply (Water Tower) the fee is based on the household water consumption (5-6 people) with a monthly consumption between 25 and 30 m3 per household (social tranche CFA/m3 200 F); - In the management of small towns, in the absence of decentralized local authorities, the state has established cells Consulting and Management Support (GCC). The operators of these cells, funded by water rates, are NGOs or local consulting firms, selected tender who advise Associations of Water Users (SEA). To operate and lease small systems, seeking to achieve financial balance by the tariff. - Moreover, in the outskirts of N'Djamena, leasing of supply autonomous drinking water systems under the supervision of the City Council, with funding from AFD to overcome current shortcomings of the ETS aims to . These devices are experiencing a real success in terms of access rates, but it remains difficult to provide technical and financial sustainability in the medium term

678 074

Note: priorities can change during service periods, eg. Drought, cyclone

Plan de Inversiones INRH 2012, Informe de Balance Grupo Empresarial de Acueducto y Alcantarillado 2012. No fue posible separar los datos de financiamiento urbano y rural, por tener programas comunes. Los aranceles de saneamiento fueron estimado como 30 por ciento de los de agua.. No incluye financiamiento de inversiones en agua y saneamiento en las Provincias de Artemisa y Mayabeque ni los fondos excepcionales para desastres por ciclón Sandy INRH Investment Plan 2012, Group Balance Report Water and Sewer Company 2012. It was not possible to separate data from urban and rural finance, having common programs. Sanitation tariffs were estimated as 30 percent of water .. Does not include financing investments in water and sanitation in the provinces of Artemisa and Mayabeque or exceptional cyclone disaster funds Sandy

Boletin Estadistico de ANDA 2012: No.34 www.anda.gob.sv12 1 Bi-lateral and multilateral agreements with partners

77 168 Other data N/A70 Finance and Procurement section under Water Supply and Sanitation Management Unit in the Ministry of Water and Energy and also Finance and Procurement Directorate in the Ministry of Health and ONE WASHNATIONAL PROGRAM, Fiduciary Risk Assessment Report 9 September 2013,Addis Ababa, Ethiopia

0 0 Financial information was provided from Government Financial Management System (FMIS), Ministry of Strategic Planning and Ministry of Finance.Le tableau D11 n’a pas été rempli car le groupe de travail n’a pas pu disposer de la loi de règlement 2011 ou encore du compte administratif de l’Etat de l’année 2011. Toute fois la direction générale poursuit ses efforts pour obtenir ces documents afin de renseigner cette rubrique dès que possible.Government of The Gambia: Estimates of Revenue and Expenditure YEAR 2012. There are data gaps with respect to the contribution of NGOs who are active in water (8) and sanitation (5). The figures under urban water supply also include sewerage. There has not been any data collected on households’ out-of- pocket expenses on water and sanitation which are also significant.The questionnaire does not fully fit to our country situation and organization especially in the field of finance data collection and national reporting. Information was taken from State budget implementation report www.mof.ge/Budget

167 The data sources for the above are records (financial reports) of Ghana Water Company Ltd (GWCL) and Community Water and Sanitation Agency (CWSA), the two lead agencies for urban and rural WASH delivery respectively. There was also input from the Environmental Health and Sanitation Directorate. In addition to the financial flows indicated above, there are also a number of organisations providing funding to the WASH sector in Ghana that are not captured in the official data. These include NGOs such as WaterAid and Simavi.

External -Official development

assistance

External - Non-government

organizations

Please provide details on sources

of financial information used to complete Table D11 and any data

gaps

Rapport d’exécution du Budget PROGRAMME par Objectif Hygiène et assainissement de base, Exercice 2012. L’hygiène et assainissement de base sont financés globalement et ne spécifie pas les montants alloués à l’hygiène ou assainissement de base.BILAN D’EXECUTION DU PLAN PREVISIONNEL DE DEVELOPPEMENT DE L’ENTREPRISE (PPDE) ET DU CONTRAT PLAN ETAT – SONEB, Exercice 2012 ; RAPPORT D’EXECUTION DU BUDGET PROGRAMME PAR OBJECTIF 2012 DE L’APPROVISIONNEMENT EN EAU POTABLE EN MILIEU RURAL ET DE LA GESTION DES RESSOURCES EN EAU

Source de données : Pour le milieu urbain le rapport d’exécution du budget programme. ; Lacunes : il n’existe pas de données désagrégées pour l’hygiène. Ces données sont intégrées dans l’assainissement.

Pour la REGIDESO Rapport annuel de la REGIDESO Pour la Direction d’Assainissement Document du budget Pour l’hygiène Nombreux de ces rapports donnent des données lacunaires pour remplir le tableau ; la nomenclature des dépenses est différente de celle contenue dans le tableau à remplir ; les collègues de la Banque centrale contactée à cet effet ne nous ont pas fourni les données attendues

0 39 5 Existe información, pero no está desagregada o sistematizada. En el PLANAP (2013), Pág.42, se estima que la inversión en APS en Honduras debería ser del 120 millones por año. (60% del 1% del PIB). De acuerdo a la SEFIN, para el presupuesto del programa de inversión pública para Agua Potable y Saneamiento al 31 de diciembre de 2012, están asignados US$.46.0 millones para el Gobierno Central e incluyen fondos nacionales externos. De acuerdo al Monitoreo de los Avances del País en Agua Potable y Saneamiento (MAPAS 2013): Adicionalmente hay fondos de ONGs nacionales e internacionales provenientes de fuentes propias y de los cooperantes. El sector no recopila esta información a nivel nacional, por lo tanto se produjo un estimativo utilizando información de algunas organizaciones y proyectando el total. Aproximadamente USD. 5.0 millones por año son invertidos por las ONGs, la mayoría en proyectos de agua rural.” Se concluye que el país al año 2012 corresponde a US$. 51 Millones y depende de un 85.69% de fondos de cooperación internacional (préstamos y donaciones), para los programas y proyectos de ejecución de APS, por lo que se evidencia la importancia de la cooperación internacional en este sector y la necesidad de que el país le otorgue la importancia debida y que se refleje en sus planes y proyectos. (*) En el caso del programa de promoción de la salud dependiente de la Secretaría de Salud, mencionan que tienen en el presupuesto una partida de Lps. 75,000.00 (aproximadamente US$. 3,600.00), para la estrategia de municipio saludable y que fue ejecutado en los primeros meses del año 2013. Otras consideraciones de acuerdo al informe MAPAS 2013: En cuanto a financiamiento y desarrollo del sector, (Pág. 17), “Honduras aún no cuenta con un Marco Presupuestario de Mediano Plazo (MPMP) para el Sector de Agua y Saneamiento, por lo tanto no dispone de techos presupuestarios de ningún tipo. El hecho de que el SANAA, no se haya consolidado como ente de Asistencia Técnica y continue operando sistemas y ejecutando proyectos; que el ERSAPS no haya logrado implementar las tasas de regulación para consolidarse y ganar la autonomía necesaria; y que el CONASA sea un interlocutor sectorial débil, hace que el proceso de desarrollo anual de los presupuestos dependa en gran medida de la Secretaría de Salud y la Secretaría de Finanzas.” En cuanto al Financiamiento Externo (Pág. 21), “SEFIN mantiene un registro de los créditos y donaciones más importantes para el país, pero el sector no hace seguimiento ni reporta sobre los fondos externos disponibles. Esto se debe en parte a que: (i) CONASA todavía no realiza actividades en esta área; (ii) los entes principales del sector no preparan planes o reportes anuales de actividades; y (iii) los cooperantes no siempre coordinan sus esfuerzos y no reportan consistentemente sobre sus inversiones, prefiriendo llevar a cabo proyectos de manera independiente. Se indica que por lo menos un 20% de las donaciones externas no se reportan al gobierno”.

The data available at report BPPSPAM http://www.bppspam.com/index.php?option=com_content&view=article&id=678:profile&catid=53:profile&Itemid=53 The data for urban area still haven’t audited. So that, many data’s are not available. For instance data for drinking water in rural area. National funds include government budget, participation bonds (with government guarantee) and Islamic Development Bank financing (with government guarantee) -National funds for rural water include funds for drought, while the funds for rural water resources include rural development funds, and 20% from oil, gas and other development resources. - Household tariffs include water and wastewater connection fees and sales of water and wastewater services.

71

The Annual Water Sector Review 2011-2012. Government of Kenya Printed estimates28 See detailed project expenditure breakdown in survey response.

Please apologize, right now no data is available to complete Table D11, but it is the key table and I hope that we will try our best to fill and complete many boxes as possible in the near future, but still need more efforts and technical assistance to this purpose. Nevertheless, it was known somehow but could not clearly put in the tabulation table such as source of finance from the development partners, government or public authority, private sector, households, special support by international embassies, non government organizations, foundations , individuals etc..

0 27 0 Budget framework paper: 2010/11, 2011/12 and 2012/13. WASCO Management Account. WASCO Physical and financial reports for projects under implementation0 Liberia WASH Quarterly Reports submission -3rd Quarter Report. www.wash-liberia.org/documents Ministry of Finance Aid management Unit www.mof.gov.lr

Comment: It is difficult and incorrect to distinguish the the amount of invested funds to the WASH sector for individual years due to the financial aspects, since it depends on the number of the signed contracts, the speed for projects implementation, quality etcVoici les documents des références. LUX FINANCIERS 2011 DETAILS Q.D11.xlsxDonnées désagrégées eau, assainissement et hygiène ainsi que rural et urbain non disponible pour Madagascar

Informacion no disponible

34 27560

3530 6

58 31 PRSP II Report 2011-12; Economic Affairs Division – External Aid Physical Planning and Housing; WASH Cluster of NGOs The elements of Households level information have been extrapolated from PLSM 2011-2012. According to Pakistan Social and Living Standards Measurement Survey 2011-12, 22% of households (46% in urban areas and 10% in rural areas) in Pakistan pay for water at an average rate of Pakistan Rupees 193 per month. The Households financing is estimated from PSLM 2011-12 survey findings which is a national representative sample of 80,000 households.400 5

4 70

55

The price of the drinking water is defined individually by each public utility. From the price of the water per 1 m3, 22% is used for watering maintenance of the public green areas. According to the data from "Study on the Conditions in the Public Communal Utilities", water supply systems in the cities Stip, Strumica, Ohrid, Kumanovo and Veles are currently under rehabilitation and reconstruction. The funds are provided as loans and grants. Due to increased costs for that investment, the price of the drinking water in these cities is much higher than in other Macedonian cities. Average price for the above mentioned cities is 27,07 MKD/m3 for the households and 39,89 MKD/m3 for the industry. For the remaining cities, average price is 11,73 MKD/m3 for the households and 24,25 MKD/m3 for the industry. Average price on the national level is 19,40 MKD/m3 for the households and 32,07 MKD/m3 for the industry. Even the price of the water is not too high (except in the first group of cities) still public utilities have rather low cost revenue collecting rate. It varies from 33% in Gostivar up to 78% in Gevgelija. Average cost revenue collecting rate is about 55%. Such low cost revenue collecting rates provoke problems in the operation and maintenance of the water supply systems by the public utilities. They are facing shortage of sufficient funds for successful operation and functioning.

1 6

101

0 Los datos, consistente con lo expresado en la pregunta D2, corresponden a los prestadores de servicio: OSE e Intendencia de Montevideo (IM). La información se ha preparado en base a las siguientes fuentes de Información.: - OSE – Presupuesto y Ejecución Presupuestal 2011 (Auditoria del Tribunal de Cuentas de la República), Estados Contables Individuales correspondientes al ejercicio finalizado el 31.12.11, Informe de Auditoría Independiente e Informe del Tribunal de Cuentas de la República y aportes del Gerente de Planeamiento y Desarrollo de OSE, Ing. Jorge Rodríguez Zunino. ( http://www.ose.com.uy/descargas/ose_numeros/ejecucion_presupuestal_2011.pdf y http://www.ose.com.uy/descargas/ose_numeros/ose_información_economica_al_31_12_2011.pdf) - Intendencia de Montevideo-Estado de Resultados 2011 para el ejercicio finalizado el 31/12/2011 y aportes Contadora Claudia Rodriguez. Las fuentes totales de financiamiento incluyen otros ingresos y disponibilidades de OSE por un monto de 601 millones de pesos. Los flujos financieros correspondientes a la Intendencia de Montevideo (IM) incluyen saneamiento y drenaje pluvial pues no se dispone de datos desglosados excepto para los de hogares (aranceles por servicios prestados de saneamiento - 850 Millones de pesos). Corresponde mencionar que una estimación realizada algunos años atrás y en proceso de revisión asignaba 70 % del presupuesto del área a saneamiento y el 30 % al drenaje pluvial. En relación a OSE solamente pudo obtenerse desglosado en agua potable y saneamiento los flujos de hogares -aranceles. Los flujos financieros de la Intendencia de Montevideo en forma sintética se indican inmediatamente después del punto b, lo correspondiente a agua, a general sin asignar y 787 millones de los aranceles por servicios prestados de saneamiento corresponden a OSE. Los datos de gastos en autoabastecimiento corresponden a tramos de colectores provisorios del saneamiento de Montevideo construidos por los interesados y que son donados a la intendencia de Montevideo, pasando a integrar el Activo Fijo de la IM .Surgen también de su Estado de Resultados 2011. No se ha podido obtener elementos que permitan estimar los gatos en autoabastecimiento de la población que se ha incluido en el punto d de la pregunta A6. Las transferencias del Gobierno a nivel central provienen del Convenio Intendencia de Montevideo-Ministerio de Desarrollo Social -FRC(Fondo Rotatorio de Conexiones) y surgen del Estado de Situación Patrimonial 2011 de la IM por el ejercicio finalizado el 31/12/2011. 8Data consistent with the statement in question D2 correspond to service providers: SBI and of Montevideo (IM)). The information has been prepared based on the following sources of information.:- SBI - 2011 Budget and Budget Execution (Audit Court of Auditors of the Republic), Individual Financial Statements for the year ended 31.12.11, Independent Audit Report and Report of the Court of Auditors of the Republic and contributions Planning Manager SBI and Development, Jorge Rodriguez Zunino.(Http://www.ose.com.uy/descargas/ose_numeros/ejecucion_presupuestal_2011.pdf and http://www.ose.com.uy/descargas/ose_numeros/ose_información_economica_al_31_12_2011.pdf) - Of Montevideo-2011 Statement for the year ended 31/12/2011 and contributions Contadora Claudia Rodriguez. Total other financing sources include income and Availability SBI amounting to 601 million pesos The financial flows to the Municipality of Montevideo (IM) include sanitation and storm drainage as not available except for broken homes (tariffs for sanitation services - 850 Million pesos) data. It should be mentioned that an estimate made some years back and review process allocated 70% of the area's sanitation budget and 30% storm drains. Regarding SBI could be obtained only broken down into water and sanitation-household flows tariffs. Financial flows in the Montevideo synthetically indicated immediately after point b, which corresponds to water, general and unallocated 787 million in tariffs for sanitation services correspond to SBI. Expenditure data sufficiency sections correspond to temporary sanitation collectors Montevideo constructed by stakeholders and that are donated to the Municipality of Montevideo, moving to integrate IM Fixed Assets. Arise also its Statement 2011. No items have been obtained to estimate the cats meet the population that has been included in paragraph d of question A6. Transfers from the central government to come from the Municipality of Montevideo Convention, Ministry of Social Development-FRC (Revolving Fund Connections) and derived from the Statement of Financial Condition 2011 MU for the year ended 31/12/2011.

51

The Table D11 is filled in cooperation with MRRD-finance department, Rural water supply, Sanitation and irrigation programme finance unit, Ministry of urban development, ministry of education and Ministry of Public health. It is worth mentioning that Ministry of Urban development affairs does not have enough information about their budget.

1.Besides of State capital investments in 2012 amounting to 726.6 million AZN in 2013 funds in the amount of 880.9 million AZN were used for the reconstruction of water and sewer systems of the country. Funds amounting 308.4 million AZN was used for implementation of the State Programme "Socio-economic development of Baku and its settlements"; funds amounting to 615.6 million AZN used for the construction of water and wastewater systems in cities and regional centers of the Republic . 2. Part of the financial and credit funds of international organizations in the amount of 128.0 million AZN was used to design solutions to improve water supply and sanitation (projects to improve water supply and sewerage systems in the regional centers of the Republic). 3. Rehabilitation projects for water and wastewater systems in the regional centers of the country with the help of international financial organizations payment interest Azerbaijani state was 128 million AZN. 4. In the amount of the State Petroleum Fund 1.8 bln AZN was carried out construction of the Samur-Absheron canal and Oguz-Gabala-Baku water main to provide drinking water for Greater Baku. Based on official data from the Ministry of Finance, as well as the data of the State Water Company "Azersu"Main sources of information are Annual Development Plan of central Government of Bangladesh and MTBF. Separate budgets and expenditures in water, sanitation, hygiene promotion for urban and rural were collected separately. Reviewed the data of relevant ministries/ national institutions with responsibilities in WASH. In addition for development of systematic financial information, Bangladesh could be included in “Track Fin” study. Information in the requested form showing the amount of financing cannot be provided by the Republic of Belarus. The State Program on water supply and sanitation "Clean Water" for 2011-2015 was approved by Resolution of the Council of Ministers on September 15, 2011 № 1234. This program determines funding for the development of water supply and wastewater systems, improvement of reliability of their operation on the territory of the Republic of Belarus. Funds are provided from the: national budgets (not more than 25 % annual funding and determined in accordance with the investment program for the next financial year) and local budgets (75% , local executive and regulatory authorities annually ),credit resources of the International Bank for Reconstruction and Development,other sources of funding. Other sources of funding of development of water sector: credit funds of the European Bank for Reconstruction and Development and the Nordic Investment Bank, and grant funds provided by NDEP (Northern Dimension Environmental Partnership) and SIDA (Swedish Agency for International Technical Assistance) for the project "Belarus: environmental infrastructure project - the first stage", project PRESTO, grant funds the John Nurminen Foundation . For example, in 2011 funding for the program "Clean Water" was 28 840 million Belarussian rubles from the republican budget , 75 % of the total funding from local sources of funding and 88,569 million rubles by credit resources of the International Bank for Reconstruction and Development .

Fonte principal: Sistema Nacional de Informações sobre o Saneamento Básico (SNIS) -2011. Fonte secundária: Relatório do Gasto Público (2011 e 2012, em elaboração). Alguns gastos de determinados órgãos do Governo Federal não são claramente identificados nas fontes acima, em função da metodologia adotada

Financial information get from ODA, Donors, PIP, and NGO mapping survey. -The local level budget is total budget allocated from national budget to commune level which about USD 3 to 4 million annually depends on the GDP growths, it is not specify how many budgets was allocated to WASH sector but in practice is very small amount. - The above budget reported from three key leading ministries comprising of MRD, MIME, and MPWT while other relevant ministries couldn’t get data.- There is no sector wide approach for WASH sector and many ministries related to this sector; moreover it has poor in financial reporting system and financial was treated as confidential. It is noticed that the budget allocated to WASH sector has more focus on software than hardware supports.


Note: priorities can change during service periods, eg. Drought, cyclone


Boletin Estadistico de ANDA 2012: No.34 www.anda.gob.sv

Finance and Procurement section under Water Supply and Sanitation Management Unit in the Ministry of Water and Energy and also Finance and Procurement Directorate in the Ministry of Health and ONE WASHNATIONAL PROGRAM, Fiduciary Risk Assessment Report 9 September 2013,Addis Ababa, EthiopiaFinancial information was provided from Government Financial Management System (FMIS), Ministry of Strategic Planning and Ministry of Finance.Le tableau D11 n’a pas été rempli car le groupe de travail n’a pas pu disposer de la loi de règlement 2011 ou encore du compte administratif de l’Etat de l’année 2011. Toute fois la direction générale poursuit ses efforts pour obtenir ces documents afin de renseigner cette rubrique dès que possible.Government of The Gambia: Estimates of Revenue and Expenditure YEAR 2012. There are data gaps with respect to the contribution of NGOs who are active in water (8) and sanitation (5). The figures under urban water supply also include sewerage. There has not been any data collected on households’ out-of- pocket expenses on water and sanitation which are also significant.The questionnaire does not fully fit to our country situation and organization especially in the field of finance data collection and national reporting. Information was taken from State budget implementation report www.mof.ge/BudgetThe data sources for the above are records (financial reports) of Ghana Water Company Ltd (GWCL) and Community Water and Sanitation Agency (CWSA), the two lead agencies for urban and rural WASH delivery respectively. There was also input from the Environmental Health and Sanitation Directorate. In addition to the financial flows indicated above, there are also a number of organisations providing funding to the WASH sector in Ghana that are not captured in the official data. These include NGOs such as WaterAid and Simavi.




Existe información, pero no está desagregada o sistematizada. En el PLANAP (2013), Pág.42, se estima que la inversión en APS en Honduras debería ser del 120 millones por año. (60% del 1% del PIB). De acuerdo a la SEFIN, para el presupuesto del programa de inversión pública para Agua Potable y Saneamiento al 31 de diciembre de 2012, están asignados US$.46.0 millones para el Gobierno Central e incluyen fondos nacionales externos. De acuerdo al Monitoreo de los Avances del País en Agua Potable y Saneamiento (MAPAS 2013): Adicionalmente hay fondos de ONGs nacionales e internacionales provenientes de fuentes propias y de los cooperantes. El sector no recopila esta información a nivel nacional, por lo tanto se produjo un estimativo utilizando información de algunas organizaciones y proyectando el total. Aproximadamente USD. 5.0 millones por año son invertidos por las ONGs, la mayoría en proyectos de agua rural.” Se concluye que el país al año 2012 corresponde a US$. 51 Millones y depende de un 85.69% de fondos de cooperación internacional (préstamos y donaciones), para los programas y proyectos de ejecución de APS, por lo que se evidencia la importancia de la cooperación internacional en este sector y la necesidad de que el país le otorgue la importancia debida y que se refleje en sus planes y proyectos. (*) En el caso del programa de promoción de la salud dependiente de la Secretaría de Salud, mencionan que tienen en el presupuesto una partida de Lps. 75,000.00 (aproximadamente US$. 3,600.00), para la estrategia de municipio saludable y que fue ejecutado en los primeros meses del año 2013. Otras consideraciones de acuerdo al informe MAPAS 2013: En cuanto a financiamiento y desarrollo del sector, (Pág. 17), “Honduras aún no cuenta con un Marco Presupuestario de Mediano Plazo (MPMP) para el Sector de Agua y Saneamiento, por lo tanto no dispone de techos presupuestarios de ningún tipo. El hecho de que el SANAA, no se haya consolidado como ente de Asistencia Técnica y continue operando sistemas y ejecutando proyectos; que el ERSAPS no haya logrado implementar las tasas de regulación para consolidarse y ganar la autonomía necesaria; y que el CONASA sea un interlocutor sectorial débil, hace que el proceso de desarrollo anual de los presupuestos dependa en gran medida de la Secretaría de Salud y la Secretaría de Finanzas.” En cuanto al Financiamiento Externo (Pág. 21), “SEFIN mantiene un registro de los créditos y donaciones más importantes para el país, pero el sector no hace seguimiento ni reporta sobre los fondos externos disponibles. Esto se debe en parte a que: (i) CONASA todavía no realiza actividades en esta área; (ii) los entes principales del sector no preparan planes o reportes anuales de actividades; y (iii) los cooperantes no siempre coordinan sus esfuerzos y no reportan consistentemente sobre sus inversiones, prefiriendo llevar a cabo proyectos de manera independiente. Se indica que por lo menos un 20% de las donaciones externas no se reportan al gobierno”.


The Annual Water Sector Review 2011-2012. Government of Kenya Printed estimatesSee detailed project expenditure breakdown in survey response.Please apologize, right now no data is available to complete Table D11, but it is the key table and I hope that we will try our best to fill and complete many boxes as possible in the near future, but still need more efforts and technical assistance to this purpose. Nevertheless, it was known somehow but could not clearly put in the tabulation table such as source of finance from the development partners, government or public authority, private sector, households, special support by international embassies, non government organizations, foundations , individuals etc..

Budget framework paper: 2010/11, 2011/12 and 2012/13. WASCO Management Account. WASCO Physical and financial reports for projects under implementationLiberia WASH Quarterly Reports submission -3rd Quarter Report. www.wash-liberia.org/documents Ministry of Finance Aid management Unit www.mof.gov.lr Comment: It is difficult and incorrect to distinguish the the amount of invested funds to the WASH sector for individual years due to the financial aspects, since it depends on the number of the signed contracts, the speed for projects implementation, quality etcVoici les documents des références. LUX FINANCIERS 2011 DETAILS Q.D11.xlsxDonnées désagrégées eau, assainissement et hygiène ainsi que rural et urbain non disponible pour Madagascar

PRSP II Report 2011-12; Economic Affairs Division – External Aid Physical Planning and Housing; WASH Cluster of NGOs The elements of Households level information have been extrapolated from PLSM 2011-2012. According to Pakistan Social and Living Standards Measurement Survey 2011-12, 22% of households (46% in urban areas and 10% in rural areas) in Pakistan pay for water at an average rate of Pakistan Rupees 193 per month. The Households financing is estimated from PSLM 2011-12 survey findings which is a national representative sample of 80,000 households.


Los datos, consistente con lo expresado en la pregunta D2, corresponden a los prestadores de servicio: OSE e Intendencia de Montevideo (IM). La información se ha preparado en base a las siguientes fuentes de Información.: - OSE – Presupuesto y Ejecución Presupuestal 2011 (Auditoria del Tribunal de Cuentas de la República), Estados Contables Individuales correspondientes al ejercicio finalizado el 31.12.11, Informe de Auditoría Independiente e Informe del Tribunal de Cuentas de la República y aportes del Gerente de Planeamiento y Desarrollo de OSE, Ing. Jorge Rodríguez Zunino. ( http://www.ose.com.uy/descargas/ose_numeros/ejecucion_presupuestal_2011.pdf y http://www.ose.com.uy/descargas/ose_numeros/ose_información_economica_al_31_12_2011.pdf) - Intendencia de Montevideo-Estado de Resultados 2011 para el ejercicio finalizado el 31/12/2011 y aportes Contadora Claudia Rodriguez. Las fuentes totales de financiamiento incluyen otros ingresos y disponibilidades de OSE por un monto de 601 millones de pesos. Los flujos financieros correspondientes a la Intendencia de Montevideo (IM) incluyen saneamiento y drenaje pluvial pues no se dispone de datos desglosados excepto para los de hogares (aranceles por servicios prestados de saneamiento - 850 Millones de pesos). Corresponde mencionar que una estimación realizada algunos años atrás y en proceso de revisión asignaba 70 % del presupuesto del área a saneamiento y el 30 % al drenaje pluvial. En relación a OSE solamente pudo obtenerse desglosado en agua potable y saneamiento los flujos de hogares -aranceles. Los flujos financieros de la Intendencia de Montevideo en forma sintética se indican inmediatamente después del punto b, lo correspondiente a agua, a general sin asignar y 787 millones de los aranceles por servicios prestados de saneamiento corresponden a OSE. Los datos de gastos en autoabastecimiento corresponden a tramos de colectores provisorios del saneamiento de Montevideo construidos por los interesados y que son donados a la intendencia de Montevideo, pasando a integrar el Activo Fijo de la IM .Surgen también de su Estado de Resultados 2011. No se ha podido obtener elementos que permitan estimar los gatos en autoabastecimiento de la población que se ha incluido en el punto d de la pregunta A6. Las transferencias del Gobierno a nivel central provienen del Convenio Intendencia de Montevideo-Ministerio de Desarrollo Social -FRC(Fondo Rotatorio de Conexiones) y surgen del Estado de Situación Patrimonial 2011 de la IM por el ejercicio finalizado el 31/12/2011. 8Data consistent with the statement in question D2 correspond to service providers: SBI and of Montevideo (IM)). The information has been prepared based on the following sources of information.:- SBI - 2011 Budget and Budget Execution (Audit Court of Auditors of the Republic), Individual Financial Statements for the year ended 31.12.11, Independent Audit Report and Report of the Court of Auditors of the Republic and contributions Planning Manager SBI and Development, Jorge Rodriguez Zunino.(Http://www.ose.com.uy/descargas/ose_numeros/ejecucion_presupuestal_2011.pdf and http://www.ose.com.uy/descargas/ose_numeros/ose_información_economica_al_31_12_2011.pdf) - Of Montevideo-2011 Statement for the year ended 31/12/2011 and contributions Contadora Claudia Rodriguez. Total other financing sources include income and Availability SBI amounting to 601 million pesos The financial flows to the Municipality of Montevideo (IM) include sanitation and storm drainage as not available except for broken homes (tariffs for sanitation services - 850 Million pesos) data. It should be mentioned that an estimate made some years back and review process allocated 70% of the area's sanitation budget and 30% storm drains. Regarding SBI could be obtained only broken down into water and sanitation-household flows tariffs. Financial flows in the Montevideo synthetically indicated immediately after point b, which corresponds to water, general and unallocated 787 million in tariffs for sanitation services correspond to SBI. Expenditure data sufficiency sections correspond to temporary sanitation collectors Montevideo constructed by stakeholders and that are donated to the Municipality of Montevideo, moving to integrate IM Fixed Assets. Arise also its Statement 2011. No items have been obtained to estimate the cats meet the population that has been included in paragraph d of question A6. Transfers from the central government to come from the Municipality of Montevideo Convention, Ministry of Social Development-FRC (Revolving Fund Connections) and derived from the Statement of Financial Condition 2011 MU for the year ended 31/12/2011.







Finance and Procurement section under Water Supply and Sanitation Management Unit in the Ministry of Water and Energy and also Finance and Procurement Directorate in the Ministry of Health and ONE WASHNATIONAL PROGRAM, Fiduciary Risk Assessment Report 9 September 2013,Addis Ababa, Ethiopia

Le tableau D11 n’a pas été rempli car le groupe de travail n’a pas pu disposer de la loi de règlement 2011 ou encore du compte administratif de l’Etat de l’année 2011. Toute fois la direction générale poursuit ses efforts pour obtenir ces documents afin de renseigner cette rubrique dès que possible.Government of The Gambia: Estimates of Revenue and Expenditure YEAR 2012. There are data gaps with respect to the contribution of NGOs who are active in water (8) and sanitation (5). The figures under urban water supply also include sewerage. There has not been any data collected on households’ out-of- pocket expenses on water and sanitation which are also significant.The questionnaire does not fully fit to our country situation and organization especially in the field of finance data collection and national reporting. Information was taken from State budget implementation report www.mof.ge/BudgetThe data sources for the above are records (financial reports) of Ghana Water Company Ltd (GWCL) and Community Water and Sanitation Agency (CWSA), the two lead agencies for urban and rural WASH delivery respectively. There was also input from the Environmental Health and Sanitation Directorate. In addition to the financial flows indicated above, there are also a number of organisations providing funding to the WASH sector in Ghana that are not captured in the official data. These include NGOs such as WaterAid and Simavi.







Comment: It is difficult and incorrect to distinguish the the amount of invested funds to the WASH sector for individual years due to the financial aspects, since it depends on the number of the signed contracts, the speed for projects implementation, quality etcVoici les documents des références. LUX FINANCIERS 2011 DETAILS Q.D11.xlsxDonnées désagrégées eau, assainissement et hygiène ainsi que rural et urbain non disponible pour Madagascar








Les investissements d’accès à l’eau potable ont été logiquement orientés par le ministère de l’Hydraulique Rurale et Urbaine (MHRU) vers les zones rurales, où réside la majorité de la population. On recensait 136 millions d’euros (soit environ 89,346 milliards de francs CFA) de projets engagés en fin 2010, presque totalement en provenance des bailleurs de fonds internationaux (Source : mission de consultant pour l’AFD 2010 cf. Note de Communication Publique d’Opération (NCO)). En conséquence cela a entraîné un taux d’accès en milieu rural qui a atteint aujourd’hui 48 % contre 33 % en milieu urbain. Pour l’assainissement des eaux usées et des excrétas, aucun projet significatif n’a été réalisé récemment. En milieu urbain, la Société Tchadienne des Eaux (STE) a été récemment créée par l’Etat en séparant les activités eau et électricité de la Société Tchadienne de l’Eau et de l’Electricité (STEE), qui ne remplissait plus son rôle. Le MHRU est ainsi devenu la nouvelle tutelle de la STE, auparavant assurée par le ministère des Mines et de l’Energie Les montants désagrégés ne sont pas disponibles. Des difficultés pour obtenir les redevances au niveau des ménages - Hydraulique rurale la redevance est variable en fonction du village (300 à 500 F CFA/mois et par ménage)- Hydraulique urbaine (Château d’eau) la redevance est fonction de la consommation d’eau du ménage (5 à 6 personnes) soit une consommation mensuelle variant entre 25 et 30 m3 par ménage (tranche sociale 200 F CFA/m3) - En matière de gestion des petits centres, en l’absence de collectivités locales décentralisées, l’Etat a mis en place des Cellules de Conseil et d’Appui à la Gestion (CCAG). Les opérateurs de ces cellules, financées par le tarif de l’eau, sont des ONG ou bureaux d’études locaux, sélectionnés sur appel d’offres, qui conseillent les Associations d’Usagers de l’Eau (AUE).pour exploiter et affermer les petits systèmes, en cherchant à atteindre l’équilibre financier par le tarif.- Par ailleurs, dans la périphérie de N’Djamena, l’affermage de systèmes d’alimentation en eau potable autonomes, sous la tutelle de la Mairie, sur financement de l’AFD, a pour objectif de pallier les insuffisances actuelles de la STE. Ces équipements connaissent un réel succès en matière de taux d’accès, mais il reste difficile d’en assurer la pérennité financière et technique à moyen terme. Access to drinking water investments were logically oriented by the Ministry of Rural and Urban Hydraulics (MHRU) to rural areas, where the majority of the population resides. There were 136 million euros (about 89.346 billion CFA francs) projects undertaken in late 2010, almost entirely from the international donors. (Source: mission looking for AFD 2010 see Note of Public Communication Operation (NCO)). Consequently this resulted in a rate of access in rural areas which has now reached 48% against 33% in urban areas. For wastewater and excreta, no significant project was recently completed. In urban areas, the Chadian Water Company (STE) has recently been established by the State in separating water and electricity activities Chadian Company of Water and Electricity (STEE), which no longer fulfill its role . The MHRU has become the new guardianship of ETS, previously provided by the Ministry of Mines and Energy. Disaggregated amounts are not available. Difficulties in obtaining royalties at the household level - Rural Water the fee varies depending on the village (300 to 500 F CFA / month per household); - Urban Water Supply (Water Tower) the fee is based on the household water consumption (5-6 people) with a monthly consumption between 25 and 30 m3 per household (social tranche CFA/m3 200 F); - In the management of small towns, in the absence of decentralized local authorities, the state has established cells Consulting and Management Support (GCC). The operators of these cells, funded by water rates, are NGOs or local consulting firms, selected tender who advise Associations of Water Users (SEA). To operate and lease small systems, seeking to achieve financial balance by the tariff. - Moreover, in the outskirts of N'Djamena, leasing of supply autonomous drinking water systems under the supervision of the City Council, with funding from AFD to overcome current shortcomings of the ETS aims to . These devices are experiencing a real success in terms of access rates, but it remains difficult to provide technical and financial sustainability in the medium term


Finance and Procurement section under Water Supply and Sanitation Management Unit in the Ministry of Water and Energy and also Finance and Procurement Directorate in the Ministry of Health and ONE WASHNATIONAL PROGRAM, Fiduciary Risk Assessment Report 9 September 2013,Addis Ababa, Ethiopia

Le tableau D11 n’a pas été rempli car le groupe de travail n’a pas pu disposer de la loi de règlement 2011 ou encore du compte administratif de l’Etat de l’année 2011. Toute fois la direction générale poursuit ses efforts pour obtenir ces documents afin de renseigner cette rubrique dès que possible.Government of The Gambia: Estimates of Revenue and Expenditure YEAR 2012. There are data gaps with respect to the contribution of NGOs who are active in water (8) and sanitation (5). The figures under urban water supply also include sewerage. There has not been any data collected on households’ out-of- pocket expenses on water and sanitation which are also significant.

The data sources for the above are records (financial reports) of Ghana Water Company Ltd (GWCL) and Community Water and Sanitation Agency (CWSA), the two lead agencies for urban and rural WASH delivery respectively. There was also input from the Environmental Health and Sanitation Directorate. In addition to the financial flows indicated above, there are also a number of organisations providing funding to the WASH sector in Ghana that are not captured in the official data. These include NGOs such as WaterAid and Simavi.




National funds include government budget, participation bonds (with government guarantee) and Islamic Development Bank financing (with government guarantee) -National funds for rural water include funds for drought, while the funds for rural water resources include rural development funds, and 20% from oil, gas and other development resources. - Household tariffs include water and wastewater connection fees and sales of water and wastewater services.









The data sources for the above are records (financial reports) of Ghana Water Company Ltd (GWCL) and Community Water and Sanitation Agency (CWSA), the two lead agencies for urban and rural WASH delivery respectively. There was also input from the Environmental Health and Sanitation Directorate. In addition to the financial flows indicated above, there are also a number of organisations providing funding to the WASH sector in Ghana that are not captured in the official data. These include NGOs such as WaterAid and Simavi.



National funds include government budget, participation bonds (with government guarantee) and Islamic Development Bank financing (with government guarantee) -National funds for rural water include funds for drought, while the funds for rural water resources include rural development funds, and 20% from oil, gas and other development resources. - Household tariffs include water and wastewater connection fees and sales of water and wastewater services.





1.Besides of State capital investments in 2012 amounting to 726.6 million AZN in 2013 funds in the amount of 880.9 million AZN were used for the reconstruction of water and sewer systems of the country. Funds amounting 308.4 million AZN was used for implementation of the State Programme "Socio-economic development of Baku and its settlements"; funds amounting to 615.6 million AZN used for the construction of water and wastewater systems in cities and regional centers of the Republic . 2. Part of the financial and credit funds of international organizations in the amount of 128.0 million AZN was used to design solutions to improve water supply and sanitation (projects to improve water supply and sewerage systems in the regional centers of the Republic). 3. Rehabilitation projects for water and wastewater systems in the regional centers of the country with the help of international financial organizations payment interest Azerbaijani state was 128 million AZN. 4. In the amount of the State Petroleum Fund 1.8 bln AZN was carried out construction of the Samur-Absheron canal and Oguz-Gabala-Baku water main to provide drinking water for Greater Baku. Based on official data from the Ministry of Finance, as well as the data of the State Water Company "Azersu"

Information in the requested form showing the amount of financing cannot be provided by the Republic of Belarus. The State Program on water supply and sanitation "Clean Water" for 2011-2015 was approved by Resolution of the Council of Ministers on September 15, 2011 № 1234. This program determines funding for the development of water supply and wastewater systems, improvement of reliability of their operation on the territory of the Republic of Belarus. Funds are provided from the: national budgets (not more than 25 % annual funding and determined in accordance with the investment program for the next financial year) and local budgets (75% , local executive and regulatory authorities annually ),credit resources of the International Bank for Reconstruction and Development,other sources of funding. Other sources of funding of development of water sector: credit funds of the European Bank for Reconstruction and Development and the Nordic Investment Bank, and grant funds provided by NDEP (Northern Dimension Environmental Partnership) and SIDA (Swedish Agency for International Technical Assistance) for the project "Belarus: environmental infrastructure project - the first stage", project PRESTO, grant funds the John Nurminen Foundation . For example, in 2011 funding for the program "Clean Water" was 28 840 million Belarussian rubles from the republican budget , 75 % of the total funding from local sources of funding and 88,569 million rubles by credit resources of the International Bank for Reconstruction and Development .

















































































