www.ssv.org.au

SERVICE SKILLS VICTORIA(www.ssv.org.au)

Lencia EvansIndustry Project Manager

www.ssv.org.au

About Service Skills Victoria

• SSV Board (formed in 2004) is comprised of tourism industry leaders, WRAPs industry leaders, employers and unions as well as trade and industry associations.

• Vision: To raise the professionalism and competitiveness of Victoria’s Service Industries Workforce

www.ssv.org.au

Online strategy

• Directly linked to vision and role of the organisation:– creating linkages between industry and

educators, – engagement and connectivity of stakeholders– promoting professional development/training;

and – ultimately increasing the professionalism of

the service industries.

www.ssv.org.au

www.ssv.org.au

www.ssv.org.au

www.ssv.org.au

www.ssv.org.au

www.ssv.org.au

• Linked to real world activities and underpinned by knowledge management system (relationship database).

• Each online initiative designed to be interconnected i.e. newsletter links back to website etc

www.ssv.org.au

Services utilised

• Syndicated content

• Survey software

• Forum facilities

• Online registration forms etc

• Calendar of events

www.ssv.org.au

Benefits• Add value to organisations ability to

service it’s constituents • Reach/timely communication• Sustains relationships and networks• Cost effective per contact• On sell capabilities

• Access to CECC expertise

www.ssv.org.au

Challenges

• Infrastructure– Investment– Maintenance

• Content – Accessing and maintaining relevance

• HR– Establish a learning culture that embraces

technology– Up-skilling

www.ssv.org.au

Future directions

• E-commerce enabled

• Develop online graduate database

• Expand calendar of events

• Portal utilised by strategic partners as their web platform

• Establish communities of practice

• Corporate governance intranet capacity