MODULE 3: RELATIONSHIPSCHAPTER ELEVEN: MOTIVATION, LEADERSHIP, AND TEAMS

OBJECTIVES Describe what motivates team players Identify the characteristics of effective leadership Identify leadership styles Describe ways to develop leadership skills Define a team and its function Identify the characteristics of team players Describe the elements of successful presentations and meetings

OUTLINE1. MOTIVATION

a) An internal drive that causes us to behave in a certain way to meet a needb) Motivation comes from withinc) There are several factors that contribute to motivation (not just monetary)

TALK IT OUT: What motivates you at work or at school?

d) Abraham Maslow created a hierarch of needs Note: See Maslow hierarchy of needs in text and on PowerPointi) Each need must be met before you move up the pyramid

(1) Physiological-basic wages are needed for food and shelter (survival needs)

(2) Safety-a safe working environment and job security(3) Social-positive workplace relationships(4) Esteem-public recognition (promotions, degrees, and awards(5) Self-actualization-achievement of work needs and now desire to help

otherse) McClelland’s Theory of Needs

i) Achievementii) Poweriii) Affiliation

f) Victor Vroom’s Expectancy Theoryi) Behavior based on outcome

g) Only you can motivate youi) Others can only provide a motivating environment

h) When having an nonproductive dayi) Use self-talk and your goals to get back on track

i) Job burnout-desire to no longer worki) Tardy or lateii) Complainingiii) Poor healthiv) Lack of concernv) Clock watchingvi) Gossipingvii) Desire to do harm to the company

2. LEADERSHIPa) Process of one person guiding (influencing) one or more individuals toward a

specific goali) We are all leadersii) Leaders are not just managers and supervisorsiii) Not all bosses are leaders

b) Primary leadership stylesi) Autocratic leaders—authoritarian, they make decisions on their own

without input from othersii) Democratic leaders—make decisions based upon input from othersiii) Laissez-faire leaders—allow team members to make their own decisions

without input from the leader

TALK IT OUT: If the room was on fire, how would each type of leader direct his or her employees?

c) Effective leaders display characteristics that make them stand outi) Work well with othersii) Trustworthyiii) Ethicaliv) Focusedv) Visionariesvi) Excellent communication

d) Be prepared to leadi) Learn new skillsii) Join committeesiii) Trainiv) Attend workshopsv) Volunteer to serve on a team

e) Get involved in community activities

3. BECOMING A LEADERa) Be prepared to lead

i) Learn new skillsii) Join committeesiii) Trainiv) Attend workshopsv) Volunteer to serve on a team

b) Get involved in community activities4. TEAMS AND PERFORMANCE

a) Synergy-two or more individuals working together toward a specific effortb) Teams—a group of people linked to a common purpose

i) In a team setting, members share accountability and responsibilityc) Types of teams

i) Formal—developed within the formal organizational structure(1) Functional (within a department)(2) Cross-functional (from different departments)

ii) Informal—formed outside the formal structure

iii) Virtual—function through electronic meansd) Stages of team development

i) Formingii) Stormingiii) Normingiv) Performingv) Adjourning

e) Forming stage—getting to know and form initial opinions about team membersf) Storming stage—some team members begin to have conflict with each otherg) Norming stage—team members accept each other and overcome the conflicth) Performing stage—team works on taski) Adjourning stage—team completes task and brings closure to the project

5. CHARACTERISTICS OF A TEAM MEMBERa) Know the objectives and goals of the teamb) Every activity performed should contribute to these objectives and goalsc) Team member characteristics

i) Trustworthyii) Performeriii) Efficientiv) Communicator

d) Brainstorming—a problem-solving method that involves identifying alternatives that allow members to freely add ideas while other members withhold comments on the alternatives

e) Teams and conflicti) Do not make assumptionsii) If you disagree, voice your opinion and state whyiii) If the team decides to go in a direction other than what you prefer, you

need to support the team’s decisioniv) Trust as a foundationv) Do not dump your work on othersvi) Work around a lazy team membervii) The team will eventually dismiss the poor performerviii) Address performance issues in a respectful and diplomatic manner

6. MEETINGSa) A common form of team interaction and workplace communication

i) Types of meetings(1) Informational(2) Discussion driven(3) Decisional(4) Combination

ii) Formal or informal b) Meeting agenda—an outline of major topics and activities that are scheduled

to be addressed during a meetingi) Normally distributed to all attendees prior to the meetingii) Read agenda prior to meetingiii) Notify person in charge of meeting if you would like item placed on agendaiv) If you are presenting, plan ahead and prepare handouts for each attendee

if necessary

c) Face-to-face meetingsi) Most commonii) Arrive earlyiii) Do not sit at head table unless invited

d) Meeting Chair—individual in charge of meetinge) Roberts Rules of Order—a guide to running meetings (also called

Parliamentary Procedure)

7. TEAM PRESENTATIONSa) Steps to successful team presentations

i) Agree on the presentation goalii) Create a presentation outlineiii) Discuss and agree upon verbal, visual, and support content

b) Each member needs to take responsibility and be accountable to each otherc) Each member must communicate, share duties, and behave in a respectful

and professional manner