WORKSAFE My patient has been injured at work. Now what?  patient has been injured at work. Now what? ... • provide written as well as verbal instructions . ... Xchanging 1800 801 070 page 1
WORKSAFE My patient has been injured at work. Now what?  patient has been injured at work. Now what? ... • provide written as well as verbal instructions . ... Xchanging 1800 801 070 page 2
WORKSAFE My patient has been injured at work. Now what?  patient has been injured at work. Now what? ... • provide written as well as verbal instructions . ... Xchanging 1800 801 070 page 3
WORKSAFE My patient has been injured at work. Now what?  patient has been injured at work. Now what? ... • provide written as well as verbal instructions . ... Xchanging 1800 801 070 page 4
WORKSAFE My patient has been injured at work. Now what?  patient has been injured at work. Now what? ... • provide written as well as verbal instructions . ... Xchanging 1800 801 070 page 5

WORKSAFE My patient has been injured at work. Now what? patient has been injured at work. Now what? ... • provide written as well as verbal instructions . ... Xchanging 1800 801 070

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  • My patient has been injured at work. Now what?

    Patients generally receive 95% of

    pre-injury wage for 13 weeks

    and thereafter 80%

    Employer no longer obligated

    to provide employment

    25% chance of still being off work

    at 2 years, if not back by 13 weeks

    44% chance of still being off work

    at 2 years, if not back by 6 months

    Income support stops for most

    claims at 2.5 years

    Insurance Agent has up to 28 days to make decision

    about acceptance.* Majority of claims accepted in 10 days.

    DAYS 13 6

    MONTHS 12

    MONTHS 2.5

    YEARS 28

    WEEKS

    Employer obligations: Employers are required to contact you Patient obligations: Injured workers must to discuss your patients return to work. make efforts to participate in planning for If you feel the employer is not assisting your patient to return to their return to suitable employment. work, contact the WorkSafe Advisory Service (1800 136 089).

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    http://www.gettingback.com.au/gphttp://www.worksafe.vic.gov.au/health-professionals/general-practitioners

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    Why is it required? To document capacity and communicate with the employer

    and Agent about what your patient can do.

    To enable your patient to access income payments.

    How do I complete it? Talk to your patient about the health benefits of

    working and how they can safely stay at, or return to, work.

    Diagnosis should identify injury and include bodily location.

    Complete the certificate based on what your patient can do.

    Provide a timeline for recovery and return to work.

    Patients are more than three times as likely to return to work soon after injury if you give them a return to work date.

    Certification should reflect capacity assessment. The information you provide will assist employers

    to plan and identify safe return to work options for your patient.

    General enquiries 1800 136 089 gettingback.com.au/gp

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    Why is the Certificate of Capacity required and how do I complete it?

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    http://www.gettingback.com.au/gphttp://www.worksafe.vic.gov.au/health-professionals/treating-injured-workers/certificates-of-capacityhttp://www.worksafe.vic.gov.au/__data/assets/pdf_file/0006/142809/CoC-user-guide_February-2015.pdfhttp://www.worksafe.vic.gov.au/__data/assets/pdf_file/0009/43956/VWA-0808_A4-GP-Messages_V3.pdfhttp://www.worksafe.vic.gov.au/health-professionals/general-practitioners/health-benefit-at-work/resources

  • How can I support my patient to stay at or return to work?

    Communication between healthcare providers and workplaces reduces time away from work.

    Patients dont need to be 100% recovered to stay at, or return to, safe work.

    The best way to support your patient is for everyone involved to keep talking.

    Consultations Use the time required to talk with your patient about how they can safely stay at, or return, to work.

    Case Conferences* Arrange a GP Return To Work Case Conference, or ask the Insurance Agent or Occupational Rehabilitation Provider to organise one. Include the patient, employer and any other providers to discuss appropriate supports for your patient.

    Phone calls* Ring the employer to discuss how to safely support your patient to stay at or return to work.

    Occupational Rehabilitation Providers These independent providers specialise in assessing the workplace and planning and implementing return to work arrangements. Contact the Insurance Agent to request an Occupational Rehabilitation Provider.

    * Invoice using the fee schedule for Medical Services - General Practitioner Return to Work Activities

    When writing a certificate, provide as much information as possible as this may help trigger return to work support services.

    General enquiries 1800 136 089 gettingback.com.au/gp

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    http://www.gettingback.com.au/gphttp://www.worksafe.vic.gov.au/health-professionals/general-practitioners/key-people-in-return-to-workhttp://www.worksafe.vic.gov.au/health-professionals/general-practitionershttp://www.worksafe.vic.gov.au/health-professionals/general-practitionershttp://www.worksafe.vic.gov.au/health-professionals/fees-a-to-zhttp://www.worksafe.vic.gov.au/health-professionals/general-practitioners/key-people-in-return-to-work

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    What mental health support is available?

    Initiate your management plan as early as possible.

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    some difficulty with concentration, break tasks into small steps

    provide written as well as verbal instructions

    Psychology services for patients with a clinically diagnosed mental disorder.

    GP referral to psychology and psychiatry

    GP Mental Health

    services.

    Treatment Plan*

    Psychology and psychiatry services*

    * Usual patient billing practices apply (private/bulk billing) prior to the Insurance Agent decision about claim liability.

    Other services to consider

    E-therapy services Telephone or online support for patients www.mindhealthconnect.org.au

    Employee Assistance Programs

    Confidential counselling services offered by some employers

    Beyond Blue Depression and anxiety support www.beyondblue.org.au ph: 1300 224 636

    Phoenix Australia Centre for Posttraumatic Mental Health www.phoenixaustralia.org ph: 03 9035 5599

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    tactFor a complete list of treatment and services for patients with an accepted WorkSafe Claim, visit www.worksafe.vic.gov.au/gp

    General enquiries 1800 136 089 gettingback.com.au/gp

    www.worksafe.vic.gov.au/gphttp://www.mindhealthconnect.org.auhttp://www.beyondblue.org.auhttp://www.phoenixaustralia.orghttp://www.gettingback.com.au/gphttp://www.worksafe.vic.gov.au/health-professionals/general-practitioners/treatment-and-service-for-injured-workershttp://www.racgp.org.au/education/courses/faculty-webinars/vic/

  • Who can I contact?

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    WorkSafe Advisory Service

    For general information and advice about: WorkSafe insurance scheme occupational health and safety WorkSafe policy issues

    1800 136 089

    Insurance Agents and Case Managers

    WorkSafe has five authorised Insurance Agents to manage claims. A Case Manager is the primary contact and can assist with: claim management treatment requests return to work planning

    GP Support and Clinical Questions

    For enquiries about: general treatment and support clinical advice from the WorkSafe Clinical Panel resolving provider issues or concerns

    Allianz 1800 240 335 CGU 1800 066 204 Gallagher Bassett 1800 774 377 EML 1800 365 842 Xchanging 1800 801 070

    provider@worksafe.vic.gov.au

    Theres nothing like getting back for getting better. Find out more at gettingback.com.au/gp

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    mailto:provider@worksafe.vic.gov.auhttp://www.gettingback.com.au/gp