Workforce experiences – the key to improving employee

engagementPaul Burrin

Chief Marketing OfficerFairsail

Workforce engagement crisis

Sources: Gallup; Global Perspectives; Hay Group Insight

35%

Percent of engaged employees

USA WorldwideUK

37% 13%Poor

engagement

Global productivity growth stuck in the slow lane with no signs of recovery in sight

Costs the American economy up to $350 billion per year in lost productivity

Poor productivity

Companies with high engagement outperformothers on productivity by 50 per cent

Engagement (satisfaction) surveys #epicfail

Annual survey with (too) many questions

Quality deteriorates after ten questions

Results take weeks to collate and publish

Few if any resulting actions or outcomes

86% of board directors admit they are not developing adequate strategies to address the problem

Time to think differently

Experiences and engagement

Experiences

Thoughts, feelings,emotions

Engagement

Interactions with an organization affecting employees thoughts, feelings and emotions which leads to particular behaviors.

The degree of absorption by and enthusiasm about work resulting in subsequent actions which may further the organization's reputation and interests.

Interactions

ReactionsInteractions

Fairsail engaging influential HR leaders

“Our mission is to create a workforce where you can belong anywhere, but in employee experience we’re focused on how we can make people feel

like they belong here.”Mark Levy, Global Head of Employee Experience, Airbnb

“In my opinion, this could be one of the business world’s biggest mistakes. People are typically the most expensive investment yet companies do little

to invest in figuring out what makes them tick.”Amy Zimmerman, Head of People Operations, Kabbage

“People no longer work in the same business from when they graduate to retirement, so organizations need to make the workplace experience as

attractive as possible.”Ruth Chandler, Global People Director, Skyscanner

New focus on workforce experiences

The age of the employeeEverybody and everything is connected

Mainframe

SNA

Terminal

Server

LAN/WAN

Client

CloudMobile

Social

Data science

IoT

Personnel & Payroll HRIS, HCM, Talent Mgmt HR & People Management

Fairsail workforce experienceConnect to your people in a whole new way

Connected employees

Connected contractors

Connected communities

Connected partners

Connected customers

Connected apps and products

50%better performance

from companies with engaged employees than those without

Work anywhere on any deviceEmployees with

flexible working are

3xmore likely to be

highly satisfied with their jobs

Source: National study of changing workforce

6B+Smartphones

by 2020

Configure mobile capabilities• Support for any device including Apple

Watch• Full HR functionality available• Customers choose and configure

capabilities • Centrally and securely managed in the

cloud• All data stored in cloud not on mobile

device• Receive alerts & notifications, make

decisions, respond in real time, and keep up with the pace

Reduce information overload

News, key messages, HR information, internal communications, company meetings, videos, corporate social media, maps, photos, ….

Design great branded experiences: Kleinwort Benson

400 person award winning private banking and wealth management services

Create great branded experiences: Innocent Drinks

sells more than two million smoothies per week; 90% owned by The Coca-Cola Company

Engaging branded experiences: Lewis Energy

leading producer of natural gas in South Texas

Connecting people with great experiences: Fairsail

the HR system for mid size multinationals enabling great workforce experiences

Fairsail: delivering great workforce experiences

• Incorporate your brand logo and corporate color palette

• Reflect your corporate culture and style

Design your own self service experience

• Allow managers and employees to access all their HR processes

• Share internal and external content and messaging• Target content to the right people

Quick and easy to configure

• Fast adoption• Increased productivity• Great experiences – people love it

Engage your workforce

What is your employment brand experience?

“Sometimes just being genuine about who you are allows you to attract people better because they know exactly what to expect.”

Peter Navin, Chief Human Resources Officer, Docusign

“You don’t see the mission and values on the wall. Instead, you feel it when you walk through the door and you see it in the way that people behave with one another, and with anyone who comes into contact with us. Being a host is one of our most important values, and it is how we behave both with one another, and everyone else.”

Mark Levy, Director of Employee Experience, Airbnb

A brand experience starts from the very first touch-point through to how an employee leaves and everything in between.

Awareness Consideration Evaluation Purchase Delivery Use Advocate

Journeys

The Employee journey

The Customer journey

Application Candidate Offer & acceptance Onboarding Learn Contribute,

manage & grow Advocate

The employment journey and workforce experience

Job hunting

Interview

Selection

Onboard

Contribute

Perform

Grow

Leave

Alumuni

Candidate experience Employee experience Leavers experience

Workforce experience: is your company a great place to work?

Workforce experience is the sum of experiences that workers go through when interacting with your company brand over course of the employment journey

Employment Journey

Fairsail workforce experience management

Talent Acquisition

People Management

TimeManagement

Engagement

Performance Management

Talent Development

Planning

People Analytics

DeliveringGreat

Experiences

Implementation& Success Services

Training & SupportServices

Fairsail Cloud PlatformIntegration Services; Security, Privacy and Resilience

Single global system

Company branded self service portal

Support for any device

Integrated employee

communications

Social recognition & peer callouts

Pulse, spot & traditional surveys

Built in dashboards and analytics

Highly configurable workflows and

processes

Designing and managing your workforce experience

People analyticsGet smarter about your peopleKnow your people as well as you know your customers

Real-time informatio

n

Artificial intelligence

Cognitive computing

Peopleanalytics

77% of executives rate people

analytics as a key priority*

51% of companies are correlating

business impact to HR programs*

Predictive

analytics*Deloitte University Press, Global Human Capital Trends 2016

Experience analytics• Pulse survey• Six questions• Instant results

• Workforce experience score(country, location, manager, function, department)

• Range of reports• Link to other metrics such as NPS or

customer satisfaction scores

instant or event-driven

surveys

workforce experience analytics

instant feedback

humanics

mechanicsmicro-

process redesign

rapid rollout

Designing great workforce experiences

Feedback ImprovedProcesses

CompanyComms

SocialResponse

Knowledge Sharing

Cross Functional Working

Career Development

TalentPlanning

Implications for HR and people management

Engaging people • Shift from managing HR transactions to engaging people• Think about the employee journey from start to finish• What do people experience?

Design thinking• Seize the opportunity to design different experiences• Align internal experiences with your brand and customer experiences• Rethink processes, content, communications, format, delivery, feedback

Skills and tools• Close loop people management using people analytics• Additional skills and competencies• HR and people management retooling: Fairsail

Realizing value with Fairsail

Improved experiences

Better learnings &

understanding

Stronger connections

Improved engagement

Higher productivity

Longer retention

Peoplebenefits

Businessbenefits

Workforce experiences – the key to improving employee

engagementFind out how Fairsail can help you deliver great workforce experiences

www.fairsail.com