Work Based Learning at The Source

Business administration is a key area of business which caters to organisational needs. The term ‘administration’ covers roles that involve organising people and resources, including Receptionists, Human Resources Assistants, Executive Assistants, Administration Assistants and Data Entry Clerks. Administrators ensure business information is easily accessible and meetings and appointments take place on time, therefore the business runs efficiently, productively and profitably.

The role deals with the day-to-day tasks in an office environment and may include taking minutes, typing up board meeting documents, producing spreadsheets for financial information, sending the daily post or faxing and photocopying confidential documents. These roles require a strong sense of responsibility, accuracy and attention to detail.

As business administration is required in almost every business, it means the skills you gain in this qualification are transferable across all business sectors. Administration roles are also an excellent starting point to move into management once you have more experience.

Qualification Content An Apprenticeship is made up of three or more main components:

• Level 2 QCF Certificate in Business and Administration This is achieved by completing both mandatory and optional units. The optional units are chosen from a catalogue of specialist units by selecting those which are most relevant to the Apprentice’s role and learning.

• Technical Certificate This focuses on the knowledge and understanding required for the competent performance of the Apprentice’s job role within the specific industry sector. This includes policy and legislation, covering areas such as Health & Safety and Equal Opportunities.

• Key/Functional Skills These qualifications include Communication and Application of Number.

Programme Delivery Your Tutor is responsible for delivering the knowledge and understanding and undertaking the work based assessments required to facilitate successful delivery of the Apprenticeship. Visits take place in the workplace on a regular basis (e.g. monthly). Skills evidence varies and can be flexible depending on each individual’s circumstances. This may include voice recordings, projects, photographs and observation reports from the Tutor.

Duration The programme is delivered during normal working hours, making it a real opportunity to learn while you earn. Timescales for completion depend on the individual, but on average the qualification takes between 9 to 12 months.

Target Audience This Apprenticeship is aimed at individuals working as part of a team in a supportive role in an office environment, responsible for providing information and resources to others. The qualification will help develop well trained and motivated individuals who can assist in improving company performance.

Job roles may include:

• Receptionist • Office Administrator • Human Resources Assistant • Data Entry Operative • Junior Secretary • Administration Assistant • Clerical Assistant

Entry Requirements Learners must be over 16 years of age, not in full time education and eligible to live and work in England.

Apprenticeship in Business & Administration Level 2

www.thesourceacademy.co.ukIndividual Solutions

*Optional Units Include the Following Areas: • Work responsibilities • Project management • Document production • Events and meetings • Communications • Customer service • Managing information and data • Business resources • Innovation and change • Specialised business support services (Human Resources, Parking) • Health, safety and security of people, premises and property • IT, software and data management

Apprenticeship in Business Administration Level 2

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TEChniCAl CERTifiCATEThe knowledge and

understanding required for the competent performance of the

Apprentices job role within the specific industry sector.

Work Based Evidence +

Multiple Choice TestWork Based Evidence


Multiple Choice Test

QCfQualification Credit Framework

Mandatory Units

• Manage own performance in a business environment

• Improve own performance in a business environment

• Work in a business environment

• Communicate in a business environment

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Optional Units*

Plus Employee Rights and Responsibilities (ERR)

KEy/funCTionAl SKillS

Communication +

Application of Number

Previous qualifications may exempt some Apprentices

from this part of the programme


The Source Skills Academy300 Meadowhall Way, Sheffield S9 1EA

Tel: (0114) 263 5600 Fax: (0114) 263 [email protected]

Progression Successful completion of the Apprenticeship in Business and Administration Level 2 can lead to progression to a Level 3 Advanced Apprenticeship. Completion of an Advanced Apprenticeship can lead to a Foundation Degree. Foundation Degrees are designed for people in work who want to further advance into higher education. Please ask for further information about University opportunities in your area.

“The qualification is not as intense as school or college; it’s more fun and relates to your job role. As part of my role, I needed to learn new administration skills to complete key tasks, such as writing our newsletter. My qualification gave me these skills, which has made me more confident in my job.”

Emma Beech, Business Administration Apprentice, Panel Systems

“By taking part in Apprenticeships, staff are more confident even answering telephones and completing administration duties, which helps them in their job roles. It’s a great qualification that benefits the learner and the business.”

Carol Fairburn, Administration Manager, Panel Systems

how to Apply To find out more about an Apprenticeship in Business and Administration contact Samantha Swift on 0114 263 5600 or email [email protected]

Business administration is a key area of business which caters to organisational needs. The term ‘administration’ covers roles that involve organising people and resources. Those within a Business administration role ensure business information is easily accessible and meetings and appointments take place on time, therefore the business runs efficiently, productively and profitably.

The role deals with the day-to-day tasks in an office environment and may include taking minutes, organising events, typing up board meeting documents, data entry, producing spreadsheets for financial information, sending the daily post, faxing and photocopying confidential documents, or developing, implementing and maintaining administrative services. These roles require a strong sense of responsibility, confidentiality, accuracy and attention to detail.

As business administration is required within almost every business to some degree, it means the skills you gain in this qualification are transferable across all business sectors.


• Level 3 QCF Diploma in Business and Administration This is achieved by completing both mandatory and optional units. The optional units are chosen from a catalogue of specialist units by selecting those which are most relevant to the Apprentice’s role and learning.

• Technical Certificate This focuses on the knowledge and understanding required for the competent performance of the Apprentice’s job role within the specific industry sector. This includes policy and legislation, covering areas such as Health & Safety and Equal Opportunities.




Target Audience This qualification is aimed at individuals who are involved in developing, implementing and maintaining administrative services and who currently negotiate, supervise, manage and contribute to the running of an office. Also, those who already have experience of office-based skills and wish to specialise in business and administration functions; perhaps in, or preparing for line Management. It will help develop well trained and motivated individuals who can assist in improving company performance.


• PA/Secretary • Office Administrator • Administration Clerk • Personnel Officer • Senior Administrator • Office Manager • Human Resource Manager



Apprenticeship in Business & Administration Level 3

*Optional Units Include the Following Areas: • Work responsibilities • Business support services • Project management • Document production • Events and meetings • Communications • Customer service • Managing information and data • Business resources • Innovation and change • Specialised business support services (Human Resources, Parking, Education, Legal) • Health, safety and security of people, premises and property • IT, software and data management • Leadership and management




Progression Successful completion of the Apprenticeship in Business and Administration Level 3 can lead to a Foundation Degree. Foundation Degrees are designed for people in work who want to further advance into higher education. Please ask for further information about University opportunities in your area.

“I have always wanted to work in IT and when the apprenticeship opportunity came up, I jumped at it. As well as providing apprentices with a fantastic introduction to the business you work in, the structure and support offered on this Apprenticeship means I am able to get hands-on experience and a real understanding of what’s involved in most of the business functions.”

Daniel Moore, Business Administration, Insight

“The Apprenticeship process has been excellent for our business. The scheme has given people an opportunity to develop themselves whilst gaining practical experience and we have the benefit of working with enthusiastic people who are the future of our business.”

Andy Pringle, Director at Pringle PCS Limited

how to Apply To find out more about an Apprenticeship in Business and Administration contact Samantha Swift on 0114 263 5600 or email [email protected]

Apprenticeship in Business Administration Level 3

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Mandatory Units

• Manage own performance in a business environment

• Improve own performance in a business environment

• Work in a business environment

• Communicate in a business environment

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Optional Units*



Communication +




Good Customer Service is key to the success of any business or organisation. In today’s highly competitive marketplace, good customer service is often the only aspect which sets some companies apart from their competition. Making every customer experience a positive one and ensuring every customer feels valued is essential for any business in order to retain existing, and obtain new, customers. Any individual within an organisation who has contact with customers plays a key role in providing a high level of service.

An Apprenticeship in Customer Service provides you with the skills to deliver excellent customer service and can be applied to hundreds of job roles across many different sectors, from retail to financial services, hospitality to sport and recreation. Duties across the different sectors will vary but in most cases you’ll be making sure customers are dealt with in a positive, reliable and pleasant way, whether that is by offering advice, answering questions, handling complaints or communicating effectively with lots of different people. To properly assist customers, you will need clear and up-to-date knowledge of your organisation’s products and services.

Completing this Apprenticeship is a way of providing evidence of skills that will serve you well in virtually any industry – and it’s a great way of developing and improving transferable skills.


• Level 2 QCF Certificate in Customer Service This is achieved by completing both mandatory and optional units. The optional units are chosen from a catalogue of specialist units by selecting those which are most relevant to the Apprentice’s role and learning.

• Technical Certificate This focuses on the knowledge and understanding required for the competent performance of the Apprentice’s job role within the specific industry sector. This includes policy and legislation covering areas such as Health & Safety and Equal Opportunities.




Target Audience This qualification is aimed at individuals who undertake a customer service role and recognise that employment in the customer service sector involves a diverse range of functions, tasks and activities that are constantly developing and changing.

A qualification in Customer Service would be a valuable asset to anyone with a desire to improve their customer service skills, opening doors into new ways of thinking in how to provide a high level of service.


• Receptionist • Administrator • Customer Support Agent • Customer Support Officer • Customer Service Executive Officer


Apprenticeship in Customer ServiceLevel 2


*Optional Units Include the Following Areas: • Communicating effectively with customers • Promoting additional services or products to customers • Dealing with customers face to face • Dealing with incoming telephone calls from customers • Using customer service as a competitive tool • Organising and delivering reliable customer service • Recognising and dealing with customer queries and requests and resolving problems • Delivering customer service to difficult customers • Processing customer service complaints • Supporting customer service improvements • Leading a team to improve customer service • Gathering, analysing and interpreting customer feedback

Apprenticeship in Customer Service Level 2

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Mandatory Units

• Communicating using customer service language

• Follow the rules to deliver customer service

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Optional Units*



Communication +







Progression Successful completion of the Apprenticeship in Customer Service Level 2 can lead to a Level 3 Advanced Apprenticeship. Completion of an Advanced Apprenticeship can lead to a Foundation Degree. Foundation Degrees are designed for people in work who want to further advance into higher education. Please ask for further information about University opportunities in your area.

“I love my job, especially since my qualification with The Source. It helped me interact with a diverse mix of people, not just customers, but my colleagues as well.”

Choi Ping Li, Customer Service Apprentice, Currys

“The staff who have participated in the qualifications are more motivated in their work and they feel valued that we are investing time in their qualifications and the customers who are being dealt with by our better trained workforce are coming back through our doors because they are happy.”

Joanne Loy, Training and Development Manager, Barnsley premier Leisure

how to Apply To find out more about an Apprenticeship in Customer Service contact Samantha Swift on 0114 263 5600 or email [email protected]

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Good Customer Service is key to the success of any business or organisation. In today’s highly competitive marketplace, good customer service is often the only aspect which sets some companies apart from their competition. Making every customer experience a positive one and ensuring every customer feels valued is essential for any business in order to retain existing, and obtain new, customers. Any individual within an organisation who has contact with customers plays a key role in providing a high level of service.

An Apprenticeship in Customer Service provides you with the skills to deliver excellent customer service and can be applied to hundreds of job roles across many different sectors, from retail to financial services, hospitality to sport and recreation. Duties across the different sectors will vary but in most cases you’ll be making sure customers are dealt with in a positive, reliable and pleasant way, whether that is by offering advice, answering questions, handling complaints or communicating effectively with lots of different people. To properly assist customers, you will need clear and up-to-date knowledge of your organisation’s products and services.


• Level 3 QCF Diploma in Customer Service This is achieved by completing both mandatory and optional units. The optional units are chosen from a catalogue of specialist units by selecting those which are most relevant to the Apprentice’s role and learning.





Target Audience This qualification is aimed at individuals who are working in a customer service environment, delivering and managing service and accountable for the area of practice, working without direct supervision or on their own. These roles may include Supervisors or Team Leaders who can influence what happens at work, questioning the way things are done and suggesting improvements. They should have good communications skills and a wide knowledge of what to do, who to see and where to go to get things done for the customer and to deliver good customer service.


• Customer Relationship Manager • Customer Support Agent • Customer Support Officer • Customer Service Executive Officer • Customer Service Delivery Co-ordinator • Customer Service Operator • Customer Service Team Leader • Customer Service Supervisor • Customer Service Manager • Senior Customer Service Advisor • Customer Relations Officer


Apprenticeship in Customer ServiceLevel 3


*Optional Units Include the Following Areas: • Building a customer service knowledge set • Organising the promotion of additional services or products to customers • Championing customer service • Reviewing the quality of customer service • Building and maintaining effective customer relationships • Delivering seamless customer service within a team • Processing customer service complaints • Handling referred customers complaints • Developing your own and others’ customer service skills • Gathering, analysing and interpreting customer feedback • Developing a customer service strategy for a part of an organisation • Managing a customer service reward programme

Apprenticeship in Customer Service Level 3

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Mandatory Units

• Demonstrate understanding of customer service

• Demonstrate understanding of the rules that impact on improvements in

customer service

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Optional Units*



Communication +







Progression Successful completion of the Advanced Apprenticeship in Customer Service Level 3 can lead to a Foundation Degree. Foundation Degrees are designed for people in work who want to further advance into higher education which could lead to an Honours Degree programme. Please ask for further information about University opportunities in your area.

“Participating in a Level 3 qualification helped me to progress from a Customer Service Advisor to a Team Leader position. My learning experience was at my own pace and it is one to one support, which I found really beneficial. It’s helped me deal with customers a lot better because I have the knowledge and skills to give more detailed advice.”

George Taylor, Customer Service Apprentice, Argos

“The Source maps out the training for each member of staff around our in-house training programmes. Our staff get a lot out of their qualifications; they really enjoy it and they have more awareness in customer service. This has a great impact on our customer feedback, especially during service checks such as mystery shopping reports.”

Colin Cheetham, Support Coordinator, Argos

how to Apply To find out more about an Apprenticeship in Customer Service contact Samantha Swift on 0114 263 5600 or email [email protected]

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Retail is one of the fastest growing sectors and covers a vast range of businesses, from market stalls and independent shops, to national chains and superstores. As a Retail Apprentice you may be developing skills in sales and marketing, essential for any business. You may be in a creative role such as visual merchandising, creating window and in-store displays to drive sales, or you may be leading a Team and learning about the crucial aspects of Management.

This Level 3 qualification offers candidates a choice of three pathways – Sales Professional, Visual Merchandising or Management and units are selected to reflect these roles.


• Level 3 QCF Diploma in Retail (Sales Professional/Visual Merchandising/Management) This is achieved by completing both mandatory and optional units. The optional units are chosen from a catalogue of specialist units by selecting those which are most relevant to the Apprentice’s role and learning.





Target Audience These Apprenticeships are aimed at individuals employed in senior roles such as supervisors, team leaders, department leads, within the retail sector. They will be appropriate for those who are already competent in a significant variety of retail work activities and require a wider and more complex range of abilities and responsibilities.


• Senior Sales Assistant • Craft Expert (e.g. Bakery) • Style Advisor (Personal Shopper, Retail Consultant, Stylist) • Visual Merchandiser Supervisor • Supervisor or Team Leader • Department Manager (also known as Floor Manager) • Store Manager of a small outlet


Apprenticeship in Retail Level 3Sales Professional/Visual Merchandising/Management


*Optional Units Include the Following Areas: • Auditing stock levels and stock inventories • Sourcing required goods and services • Processing part exchange sales transactions • Enabling customers to apply for credit and hire purchase facilities • Monitoring the effect of visual merchandising displays and layouts • Contributing to the company’s visual merchandising policy • Developing individual retail service opportunities • Providing a personalised sales and after-sales service to your clients • Organising the delivery of reliable customer service • Improving the customer relationship • Monitoring and solving customer service problems • Helping to manage a retail team • Planning, monitoring and adjusting staffing levels and schedules

Apprenticeship in Retail Level 3 Sales Professional/Visual Merchandising/Management

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Work Based Evidence


Mandatory Units

• Work effectively in your retail organisation

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Optional Units*



Communication +







Progression Successful completion of the Apprenticeship in Retail Level 3 can lead to a Foundation Degree. Foundation Degrees are designed for people in work who want to further advance into higher education. Please ask for further information about University opportunities in your area.

“The qualification opened my eyes to a career I never knew existed; it made me think about commerciality in store and helped me to develop my skills and made me more aware of what I do in my role and how it effects our customers and what they purchase. The qualification has also helped me to gain a better understanding of figures and how to use reports to my advantage.”

Emma Woolin, Retail Apprentice, Republic

“The qualifications have generated a buzz across the stores and even Head Office has been involved, with the customer service team taking part in qualifications and 12 senior managers working towards Management qualifications. We are enthusiastic that the qualifications are increasing staff retention, giving us highly skilled staff and increasing productivity.”

Gemma Boycott, Training Coordinator, Republic

how to Apply To find out more about an Apprenticeship in Retail contact Samantha Swift on 0114 263 5600 or email [email protected]

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Good Managers and Team Leaders are essential to the success of any business. As a Manager or Team Leader you’ll be responsible for the delivery of a service, or how other people carry out their work. You could be working as a Shift Leader, Charge Hand, Section Leader, Team Leader, Supervisor, Floor Manager, Trainee Manager, Deputy Manager or Manager.

Depending on the focus of your job, you might learn other skills such as how to allocate and check other people’s work, plan and implement change, manage a project or budget, encourage innovation; carry out operational plans, recruit staff, or develop customer service skills.

On the Advanced Apprenticeship in Management, you’ll be able to understand the theories of management, and how to source, understand, present and explain work related figures and calculations. This Apprenticeship can be applied across a broad range of sectors and job roles.


• Level 3 QCF Certificate in Management This is achieved by completing both mandatory and optional units. The optional units are chosen from a catalogue of specialist units by selecting those which are most relevant to the Apprentice’s role and learning.





Target Audience This qualification is aimed at individuals who manage a team and are responsible for its performance, and middle managers who have a wider managerial role, which could include recruitment and budgetary responsibilities.


• Supervisor • Team Leader • Shift Leader • Charge Hand • Section Leader • Assistant Manager • Departmental Manager • General Manager


Advanced Apprenticeship in ManagementLevel 3


*Optional Units Include the Following Areas: • Managing personal development • Developing, maintaining and reviewing personal networks • Providing leadership and direction for own area of responsibility • Ensuring compliance with legal, regulatory, ethical and social requirements • Supporting team members in identifying, developing and implementing new ideas • Implementing change in own area of responsibility • Managing conflict in a team • Knowing how to follow disciplinary procedures • Managing grievance procedures • Managing a tendering process • Planning and managing a project • Developing and implementing marketing plans • Analysing the market in which your organisation operates

Advanced Apprenticeship in Management Level 3

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Mandatory Units

• Manage own professional development within an organisation

• Set objectives and provide support for team members

• Plan, allocate and monitor work of a team

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Optional Units*



Communication +







Progression Successful completion of the Advanced Apprenticeship in Management Level 3 can lead to a Foundation Degree. Foundation Degrees are designed for people in work who want to further advance into higher education. Please ask for further information about University opportunities in your area.

“We have our own training in USC, but The Source has given us so much more. The Qualifications have made staff more aware of the company requirements, looking in depth into how a retail environment should function. It has really helped the USC Management Team look into how we get figures and analyse the business, finding ways to improve what we do every day.

Not only has it benefited the business, it has also been great for the team as a whole. Everyone is sharing knowledge that they have learnt and it has made the team so much stronger. Everyone knows how to solve any situation and it has absolutely changed the team dynamics.”

Lisa Edwards, Store Manager, USC

how to Apply To find out more about an Apprenticeship in Management contact Samantha Swift on 0114 263 5600 or email [email protected]

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Roles within Logistics Operations require great skill and organisation to coordinate the demand and supply of goods and ultimately meet customer needs. Roles vary and may include managing stock, auditing inventory and managing the receipt, storage and dispatch of goods.

You might need to suggest ways to improve the performance of the business through enhanced processes and systems in the logistic operations and ensure you comply with legal regulations and minimise the environmental impact of your logistics operations. You should also have a full understanding of Health, Safety and Security.


• Level 3 QCF Certificate in Logistics Operations This is achieved by completing both mandatory and optional units. The optional units are chosen from a catalogue of specialist units by selecting those which are most relevant to the Apprentice’s role and learning.


• Key/Functional Skills These qualifications include Communication Level 2 and Application of Number Level 2.



Target Audience This qualification is aimed at individuals working at a supervisory or team-leading level of responsibility, working with goods, materials, plant and equipment. It is about the safe and efficient receipt, movement, storage handling and dispatch of goods in a warehousing and logistics environment.


• Warehouse Manager • Team Leader • Section Supervisor


Apprenticeship in Logistics OperationsLevel 3


*Optional Units Include the Following Areas: • Leadership and improving performance • Minimising the environmental impact of Logistics Operations • Ensuring compliance with legal, regulatory, ethical and social requirements in Logistics Operations • Contributing to the provision of customer service • Applying technology in Logistics Operations • Arranging the transportation of goods using multiple transport modes

Apprenticeship in Logistics Operations Level 3

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Mandatory Units

• Health, safety and security at work

• Make an effective contribution to a business in the Logistics sector

• Optimise the use of Logistics resources

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Optional Units*



Communication +







Progression Successful completion of the Apprenticeship in Logistics Operations Level 3 can lead to a Foundation Degree. Foundation Degrees are designed for people in work who want to further advance into higher education. Please ask for further information about University opportunities in your area.

“One of the problems we had was that everyone was confined to a zone within the warehouse. The Source helped us to multi-skill staff and make sure everyone is on a level where they can move around and be utilised in any part of the warehouse during sickness and absence. I really wanted to be hands on with my staff, so I enrolled onto a

qualification alongside them, which allows us to learn and support each other throughout.”

Emma Whitaker, Operations Manager, Universal Components

how to Apply To find out more about an Apprenticeship in Logistics Operations contact Samantha Swift on 0114 263 5600 or email [email protected]

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Warehousing and the storage of goods is an essential part of logistics operations within a business. Roles vary and require great skill and organisation to coordinate the demand and supply of goods and ultimately meet customer needs. This may include operating specialist machinery, loading objects of different shapes and sizes, keeping some goods at low temperatures, managing stock, auditing inventory, keeping equipment in good working order, processing returned goods and managing the receipt, storage and dispatch of goods. You will learn about health and safety including the Control of Substances Hazardous to Health (COSHH).

Good teamwork is very important when you’re working to a tight schedule, such as loading or unloading a lorry that can only wait for a short time before it needs to go on to the next job.


• Level 2 QCF Certificate in Warehousing and Storage This is achieved by completing both mandatory and optional units. The optional units are chosen from a catalogue of specialist units by selecting those which are most relevant to the Apprentice’s role and learning.





Target Audience This qualification is aimed at individuals who undertake varied warehousing, storage and logistics activities. It is about the safe and efficient receipt, movement, storage handling and dispatch of goods in a warehousing and logistics environment.

From stock auditing to health & safety, the Warehousing and Storage Apprenticeship is an ideal way to progress individuals with the potential of maintaining an organised environment.


• Warehouse Operative • Forklift Driver


Apprenticeship in Warehousing and StorageLevel 2


*Optional Units Include the Following Areas: • Processing orders for customers • Wrapping and packing of goods • Placing goods in storage • Moving and handling goods • Processing returned goods • Health, Safety and Hygiene within Logistics Operations • Maintaining Required Stock Levels and Records • Contributing to the provision of customer service • Using equipment to move goods

Apprenticeship in Warehousing and Storage Level 2

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Mandatory Units

• Health, safety and security at work

• Develop effective working relationships with colleagues in logistics operations

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Optional Units*



Communication +







Progression Successful completion of the Apprenticeship in Warehousing and Storage Level 2 can lead to a Level 3 Advanced Apprenticeship. Completion of an Advanced Apprenticeship can lead to a Foundation Degree. Foundation Degrees are designed for people in work who want to further advance into higher education. Please ask for further information about University opportunities in your area.

“Apprenticeships are a great way of opening doors in your future. You don’t have to leave the workplace to learn and you gain a nationally recognised qualification whilst also developing your knowledge and skills. I am much more aware of Health and Safety and look at things differently in the workplace.”

Laurence Deaville, Warehousing and Storage Apprentice, Williams Fasteners

“We have been working with The Source Skills Academy for the last few years to develop our team and we have been really pleased with the results. Some staff members have been promoted internally and others have continued their development with further qualifications. The Apprenticeship scheme is fantastic as it gives staff an opportunity to learn whilst they earn and offering nationally recognised qualifications.”

Emma Whitaker, Operations Manager, Universal Components

how to Apply To find out more about an Apprenticeship in Warehousing and Storage contact Samantha Swift on 0114 263 5600 or email [email protected]

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Good Managers and Team Leaders are essential to the success of any business. As a Manager or Team Leader you’ll be responsible for the delivery of a service, or how other people carry out their work. You could be working as a Shift Leader, Charge Hand, Section Leader, Team Leader, Floor Manager, Trainee Manager, Deputy Manager, or Supervisor.

Depending on the focus of your job, you might learn other skills such as how to allocate and check other people’s work, plan and implement change, manage a project or budget, encourage innovation, carry out operational plans, recruit staff, or develop customer service skills.

During your Apprenticeship in Team Leading, you’ll learn the principles and processes of Management and Leadership and how business works. You’ll manage your own workload, lead others, work effectively with other people, and learn how to get your point across through talking and discussion. This Apprenticeship can be applied across a broad range of sectors and job roles.

Qualification Content The Apprenticeship is made up of three or more main components:

• Level 2 QCF Certificate in Team Leading This is achieved by completing both mandatory and optional units. The optional units are chosen from a catalogue of specialist units by selecting those which are most relevant to the Apprentice’s role and learning.





Target Audience This qualification is aimed at individuals who are entering a management role, or to those who lead a team and are responsible for its performance.

This Apprenticeship helps develop well trained and motivated individuals who can assist in improving company performance.


• Supervisor • Team Leader • Shift Leader • Charge Hand • Section Leader


Apprenticeship in Team LeadingLevel 2


*Optional Units Include the Following Areas: • Setting objectives and providing support for team members • Planning, allocating and monitoring work of a team • Leading and managing meetings • Supporting team members in identifying, developing and implementing new ideas • Managing conflict in a team • Leading and managing meetings • Making effective decisions • Procuring supplies

Apprenticeship in Team Leading Level 2

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Mandatory Units

• Manage personal development

• Develop working relationships with colleagues

• Communicate information and knowledge

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Optional Units*



Communication +







Progression Successful completion of the Apprenticeship in Team Leading Level 2 can lead to progression to a Level 3 Advanced Apprenticeship. Completion of an Advanced Apprenticeship can lead to a Foundation Degree. Foundation Degrees are designed for people in work who want to further advance into higher education. Please ask for further information about University opportunities in your area.

“Not only has the business benefited from the training, my knowledge is rubbing off on my colleagues; everyone’s organisation has improved, mainly because I am offering a different perspective on daily duties. I have more confidence from the training and it has made me a stronger person to know how to approach people, and ensure they are giving the company the correct level of service.”

Kate Moorcroft – Clothing Supervisor at Progressive Safety

how to Apply To find out more about an Apprenticeship in Team Leading contact Samantha Swift on 0114 263 5600 or email [email protected]

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Retail is one of the fastest growing sectors and covers a vast range of businesses, from market stalls and independent shops, to national chains and superstores. As a Retail Apprentice you could be assisting customers on the sales floor of a high street store and handling their purchases or working as an expert in a specialist department, dealing with specific enquiries. You may be in a creative role such as visual merchandising, helping to create window and in-store displays to drive sales or you may choose to work behind the scenes on stock handling, ensuring products are received in the correct quantities and appropriately stored. You could develop skills in sales, and marketing, essential for any business, or you could learn technical or business skills such as hairdressing or beauty.

From dealing with stock deliveries to organising displays, the skills gained from the Retail Apprenticeship are transferable to all retail companies. With a young workforce, the UK’s retail sector is vibrant and offers many opportunities for early career progression.


• Level 2 QCF Certificate or Diploma in Retail Skills This is achieved by completing both mandatory and optional units. The optional units are chosen from a catalogue of specialist units by selecting those which are most relevant to the Apprentice’s role and learning.





Target Audience This qualification is aimed at individuals working in the retail sector who may already have a basic competence in retail skills and require a wider range of abilities and responsibilities to progress.


• Sales Assistants (can be also be known as Sales Associates, Sales Advisors, Sales Consultants, Retail Assistant, Retail Advisor, General Assistant, Partners and Sales Colleagues) • Beauty Consultant • Customer Service Assistant • Stockroom Assistant • Visual Merchandiser • Fresh Food Counter Assistant (Bakery, Fish, Butchery, Fresh Produce)


Apprenticeship in Retail SkillsLevel 2


*Optional Units Include the Following Areas: • Receiving and handling goods and materials • Maintaining stock levels • Processing customer orders and returns • Displaying stock to promote sales • Maximising product sales • Processing payments and credit applications • Promoting loyalty schemes • Developing productive working relationships with colleagues • Helping to maintain health & safety in a retail environment • Resolving customer service problems and supporting customer service improvements • Planning, preparing and dressing visual merchandising displays

Apprenticeship in Retail Skills Level 2

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Mandatory Units

• Work effectively in your retail team

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Optional Units*



Communication +







Progression Successful completion of the Apprenticeship in Retail Level 2 can lead to a Level 3 Advanced Apprenticeship. Completion of an Advanced Apprenticeship can lead to a Foundation Degree. Foundation Degrees are designed for people in work who want to further advance into higher education. Please ask for further information about University opportunities in your area.

“My qualification has opened so many doors in my future. Before, I wouldn’t say boo to a goose, but now I am really confident and know that I am competent in my role. I have learnt visual merchandising skills that have been crucial to my position and now I love putting visual displays together.“

Emma Ollivant, Pumpkin Patch

“Our Apprentices have made excellent progress on their retail qualifications. They have grown in confidence and now apply the fantastic retail skills they have learnt to their role in our store.”

Stephanie Wilman, Assistant Manager, Pumpkin Patch

how to Apply To find out more about an Apprenticeship in Retail Skills contact Samantha Swift on 0114 263 5600 or email [email protected]

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Work Based Learning at The Source