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8/7/2019 Women With Know How March 2011 Issue
1/48
WHY SMARTEMPLOYESS UndERPERfORM
BE SMARTABOUT SACKIG
nEW TAx RATESCOULd CREATEEW OPPORTUITIES
CUSTOMER SERVICEIS dEAd
JANICE WHITE
APRIL OLIVER
KIMBERLY HUGHES
AngelaMattson
A Woman WAn Organzed Fason
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2
Dear Readers
In an evening class at Stanord the last lecture
was on the mind-body connection - the
relationship between stress and disease. The
speaker (head o psychiatry at Stanord) said,
among other things, that one o the best thingsthat a man could do or his health is to be
married to a woman whereas or a woman,
one o the best things she could do or
her health was to nurture her relationships with
her girlriends. At frst everyone laughed, but he
was serious.
Women connect with each other dierently and
provide support systems that help each otherto deal with stress and difcult lie experiences.
Physically this quality girlriend time helps us
to create more serotonin - a neurotransmitter
that helps combat depression and can create
a general eeling o well being. Women share
eelings whereas men oten orm relationships
around activities. They rarely sit down with
a buddy and talk about how they eel about
certain things or how their personal livesare going. Jobs? Yes. Sports? Yes. Cars?
Yes. Fishing, hunting, gol? Yes. But their
eelings? Rarely.
fROM THE PUBLISHERMimi Zelman
Lets toast toour riendshipwith ourgirlriends
Cd 4
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4
Srv Crd Crs
publisher/presiDent
Mimi L. [email protected]
Desin AnD pAe prODutiOn
SPARK [email protected]
AOunt eXeutiVes
Leslie Wilson PearcePam Harwell
Ontributin WritersMary Elizabeth MurphyMarcie Williams- Browning
Robyn Crigger
Kim Hugheso 704events.com
hArlestOn
Contact Mimi Zelman704-491-1207
For more advertising inormation callMimi at 704-491-1207 or email her at:[email protected]
Copyright 2010
Cover photography: Episode Studios
Women do it all o the time. We share rom our souls
with our sisters/mothers, and evidently that is verygood or our health. He said that spending time with
a riend is just as important to our general health as
jogging or working out at a gym.
Theres a tendency to think that when we are
exercising we are doing something good or our
bodies, but when we are hanging out with riends,
we are wasting our time and should be more
productively engagednot true. In act, he saidthat ailure to create and maintain quality personal
relationships with other humans is as dangerous to
our physical health as smoking!
So every time you hang out to schmooze with a gal
pal, just pat yoursel on the back and congratulate
yoursel or doing something good or your health!
We are indeed very, very lucky. So lets toast to our
riendship with our girlriends. Evidently its verygood or our health.
Mimi
Check out ouronline store!www.womenwithknowhow.com
Cd frm 2
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6
Why SmartEmployees Underperorm
HUMAn RESOURCESJanice White, SMART Talent Solutions
Wv a .
Af a xv ad
oog ac fo
a aag, o cadda
ad o. t cadda
a g xc, od
qacao, ad a vawok oy, ad gav a
v foac dg
vw oc. s ad
g g, fowad
o ga da ad gay
d vy w. Yo d .
Three months later, you
begin to question yourdecision. Your new
hires team appears
disgruntled, morale
is low, and output
and productivity
are well behind
the fgures rom the
previous quarter. Ater investigating
urther and speaking with a ew key
team members, you realize theres
a mismatch. While she looked
impressive on paper and presented
well during one-on-one interviews,
your new hires style, approach,and behavior on the job are simply
inconsistent with the values and
expectations o your organization.
Your new hire is not a good cultural
ft and one or more o the ollowing
hazards may be the cause.
1. Inadequate capability
2. Poor job ft3. Fuzzy goals and accountabilities
4. Poor relationship with manager
5. Poor relationship with co-workers
6. Health and wellness issues
7. Physical and environmental actors
Over the next several issues we will go
MOREINF
O
smArttale
nsoluion
www.sat
alensoluio
n.com
704.241.3100(c)
704.705.2408(f)
8/7/2019 Women With Know How March 2011 Issue
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into each o these in urther detail. This
month we will take on #1 and 2 rom
our list above.
Do jdg a ook y cov,ad do v wa yo
ad o a !
Capability reers to the skills, tools
and experience that a person needs in
order to successully perorm her job.
When any o these actors are missing,
there is an increased chance that the
employee will underperorm. It isnt
uncommon or hiring proessionals tooverlook these basic actors, especially
i a candidate has solid academic
credentials and comes across as
intelligent and confdent in a job
interview. Furthermore, its no secret
that most candidates exaggerate their
abilities on their resumes and job
applications. Diagnostics that help you
identiy i an underperorming employee
has adequate capability:
skDo you know what skills are
needed to perorm the job and whether
the employee possesses those skills?I she doesnt possess the necessary
skills, how will you help her acquire
them, and how long do you expect that
process to take? Skills training takes
time and money, and results are never
Skills can be taught, but behaviorsare much more difcult to change
8/7/2019 Women With Know How March 2011 Issue
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8
guaranteed unless there is adequate
commitment rom both the manager
and the employee. Its in everyones
best interest or the manager to set
appropriate expectations or theemployee rom the beginning. This
is especially true i the job requires
special technical capabilities.
tooEven i an individual has the
skills and experience to do the job,
does he have the tools to deliver peak
perormance? For example, a highly
skilled and experienced web designercant build a website without adequate
computer hardware and sotware. The
tools dont have to be the most up-to-
date, but a system that crashes can be
incredibly rustrating and unproductive,
even to the best perormer.
excJust because an employee
has the skills to do a job doesnt meanthat he has the experience to apply
those skills in his specifc position. This
is especially true or recent graduates,
outside hires rom dierent industries
and internal hires rom dierent
departments. While the required skills
may be similar rom one job to the next,
diering applications and terminology
may require that the new hire take timeto learn the nuances o his new position.
F c avo
ad dd o
ccd a jo
Many people all into the trap o
choosing a proession or job that
is a bad ft. We are who we are.
Our mental DNA is inuenced
both by our genetics and our early
lie experiences, and it is almost
completely ormed by the time we are20 years old. Rather than trying to
understand ourselves so that we can
choose a calling that builds on our
strengths and aligns with our interests,
we choose jobs because o peer
pressure and societal inuences.
You probably know a medical doctor
that trained at a prestigious schooland worked or several years at a
modern hospital. Despite adequate
skills, tools and experience, he is
aloo, insensitive and has a terrible
bedside manner, and you only see him
i no one else is available. He might
have been better suited as a lawyer so
that he could cross-examine a witness
on trial. In short, he really doesntpossess the innate compassion that
would make him a great doctor. He is
a poor ft or his job.
Skills can be taught, but behaviors are
much more difcult to change
A doctor can improve his bedside
manner through training and mentoring,
but it takes tremendous eort andmotivation to change natural behavior.
I an individual isnt motivated to
change, then he probably wont.
Please return next month to fnd the
details o the rest o the reasons why
smart employees
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10
so i k i a
a of a dyg d A d
of ofoa
a ca ao c
o a cck y ad
ov fo vc dd. A i
g cocd ad va? no. A
i ac coao o d? Yo !
I was raised extremely well by
my parents At an extremely
young age, I was taught
lessons that I have ueled
me to where I am today
shake peoples hands
when I met them or seethem, always say my
please and thank you, oer
a smile and am compassionate
o the needs o others, and always
write a thank you card or others
gracious acts and gits. It is and was
second nature to me and the more lie
experience I obtain, the more I realize
that I am rare in these practices.
o svc? Wa ta?!
Recently, I got into a conversation with
a very well respected Charlotte business
proessional about my process o client
care and execution, which led into asemi-heated debate. In my stance,
appreciation is due to my clients or
giving me the consideration o handling
their online marketing. In this persons
opinion, clients shouldnt be thanked
because they chose to work with me
and since I am giving them tools to
urther their business, so thereore, they
should be thanking me. I elt like I wasin the twilight zone. I almost asked this
person what they were smoking but
thought better o it.
As I critically reect on the vendors
I have worked with and in the
experiences where I have been a
Customer Service is Dead
YOUnG EnTREPREnEURKimberly Hughes
MOREINF
O
704even
www.704eve
n.com
704.281.4482
8/7/2019 Women With Know How March 2011 Issue
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client to someone, I get perturbed. I
can count on one hand the number o
times I have truly elt like I was valued
client. I can easily count the number o
times someone said thank you to meor my business, the number o times
I received a thank you card, or a client
appreciation git.
What does that tell me? That my vendors
dont care about me and that I can very
easily take my business elsewhere and
they will not blink or take notice.
Here is an example. .I have had theWORST time fnding a dentist in
Charlotte. In 7 years, I have plowed
through 5 dental practices. Some were
rude, some did more expensive and
expansive procedures than required,
and in my latest experience, I dont think
I mattered. I had an appointment on
the 3rd day o the snow and ice stormthat hit Charlotte this January; I had
I can easily count the number oftimes someone said thank you to
me for my business.
8/7/2019 Women With Know How March 2011 Issue
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12
one cavity that needed to be flled and
my dentist needed to check a tooth or
a possible bad root canal rom a prior
dentist (shocking!). I was skeptical about
this practice being open during thestorm, so I looked online. No mention o
their closing on any news website.
Their phone system said they were open
and I had not received a call rom the
receptionist cancelling my appointment. I
drove in and you can imagine my rustration
when I went in and ound the door locked.
I drove home and called them and let a
purely proessional voicemail stating that
I went in or my scheduled appointment
and the ofce was locked. I asked i they
had time available the ollowing Tuesday
to reschedule. That was January 12th
and I am writing this on February 14th.I have not heard a peep rom them. So,
continues my journey to fnd a dentist I
can trust.
Clearly, this dentist has enough clients
with jacked up teeth or clients that they
can snow over to even notice that I no
longer will be giving them business and
not to mention, i anyone comes to measking about dentistry, I will tell them
where NOT to go.
Overture introduces you and your colleagues to
potential clients using our acclaimed multimedia
presentation. Many businesses, especially those
in professional services, need more than a website
and print collateral.
The prospect has to meet you. Establishing personal
chemistry is the key to cultivating a relationship, then
earning a clients business.
Business Development Opportunity With Every Email.
To find out more, call Karen Hund at 704.907.4376 or visit our website www.cv-vision.com
Meet Anyone, Anytime, Anywhere.
8/7/2019 Women With Know How March 2011 Issue
13/48
Smart BusinessIsnt Childs Play
Contact us at 704.201.3354
InYourSandbox.com
WE CAN HELP YOU...
Fill your buckets with new business
Reduce your printing expenses
Develop an effective social media strategy
Improve your marketing presence
S O L U T I O N S
sandb xSM
Wa o svc i
Call me nutty, but this is how I work.
With each client I EARN, I go above and
beyond or them; whether it is working
social media to beneft their long-term
exposure, to connecting my clients to
people that they need to know to growtheir business or sphere, to discounting
products to work into their budgets.
Sometimes, it goes unappreciated but
I dont care. It makes me eel good and
makes me smile knowing that I treated
someone as I would like to be treated.
Ater a campaign is complete or once
payment is received, my clients receivea hand-written thank you card (even
though my hand writing leaves a lot to be
desired) and phone call email or ollow-
up. Do I have to? No, but I truly want
to. I someone is going to trust me with
their money to advertise and market their
business or event, it is worth it to me to
make sure that they know that their trust
in me is appreciated.
my ag o Yo
So, do me a avor Women With Know How
Care? Care about how you treat your
clients; show them that you appreciate
their business and trust. Dont be ooled
because as much as we would like to think
that there is no one better than ourselves
to do business with, there are. Chances
are there are hundreds, i not, thousands
o others who can replace us in business.
It is the cold, hard truth.
Think about your biggest client How
would it aect you, your business, your
livelihood i they let you tomorrow.
Doesnt eel good does it? So with the
hundreds, maybe thousands o dollars
they give you each month, is it worth to
randomly call them just to say that you
are grateul? Is it worth it to give them aquarterly appreciation git? It may cost
you a little but now but it will pay itsel
back more than you can image.
Care about how youtreat your clients;
show them that youappreciate their
business and trust.
8/7/2019 Women With Know How March 2011 Issue
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14
SALESRochelle Togo-Figa, the Breakthrough Strategist
Doa ow of a
o dco , wo
ca o kg
cog a. s ad cy
o a a d o fa
g f. Doa ad
w oc va ,covd d, awd
qo, add ojco,
d a ooa, ad
dcd cg. s
og ad do
a g g. i
wa ow o
oc o ak a
yg dco.
Ater a ew moments
o silence, Donna
thought, Does the
prospect think my ees are too
high? Feeling uncertain with the ees
she had presented, Donna quickly said,
You may think my ees are too high. Ill
draw up some less expensive plans or
you to look at. As soon as the words
ell out o her mouth, she realized
the impact o her actions. Donnas
uncertainty about the ees had gotten
in the way o closing the sale. She nowcreated more work or hersel to do
and lost the opportunity to close the
sale in that moment.
Donnas ear o presenting her ees
had stopped her rom getting the
business. Sound amiliar? Its not
uncommon to question whether
the ees were oering are withinthe range o what the prospect will
pay. So how do you avoid this rom
Six Easy, Yet Powerul,Steps to Breaking
Through the Fee Barrier
MOREINFO
rocelletogo-Fga
RTFProfessionalCo
aching
www.aleeakoug.com
980.207.0434
A beneft is a resultor solutionthe clientreceives rom using
your product.
8/7/2019 Women With Know How March 2011 Issue
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happening? It starts with asking the
right questions, knowing your benefts,
powerully communicating the value o
your product, and presenting dierent
pricing packages. Here are (6) simple,yet powerul steps to ollow that will
help you break through the ear and
give you confdence when presenting
your ees:
1. Akd oy qafyg qo fo g o ay
g. Serious prospects dont
mind hearing money questions. Theyexpect to be asked these questions.
Unqualifed prospects run when they
hear these questions because theyre
not serious about buying. Heres an
example: So I know were in the same
ball park, approximately how much
were you looking to spend?
2.mak a of yoodcovd fo yo c. A
beneft is a result or solution the client
receives rom using your product. As
you create your list, youll begin to
get clear on all the ways your clients
beneft rom using your product.
Present the benefts your product
provides during your meeting. Heres
an example: By adding windowtreatments to your home, the value o
your home increases.
3.mak a of yoc g fo wokg w yo.
O course, the benefts o the product
are important, but so are you. In
act, most sales are based on the
relationship youve developed with the
client. Present the beneft your clients
get rom working with you during the
meeting. Heres an example: All clients
I work with receive personalized service
rom the start o the job, to the end o
the job.
4.W c avcvd fo wokg w yo.
Think in terms o measurable results
clients have achieved. This will instill more
confdence as you become clear on the
value you bring to your clients. Share
with the prospect the results clients have
received rom working with you. Heresan example: My client had no idea where
to start with decorating her home. Ater
working with me, she selected a window
treatment that suits her living style and a
abric within her budget.
So I know were in the same ballpark, approximatelyhow muchwere
you looking to spend?
8/7/2019 Women With Know How March 2011 Issue
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16
5.oca vaof yoodc. Practice saying aloud what
the value o your product is and how
it helps your clients. Hear yourselspeaking with confdence, clarity, and
rom the heart as you communicate the
value o your product. When you clearly
understand the value o your product
and can communicate it with ease, the
ear o presenting your ees disappears.
6. a va cg ackag
yo c ca coo fo. Startto think o dierent price ranges and
programs you can oer. Creating
dierent pricing options, gives the
prospect a choice and helps make the
selection aordable. Theyre more apt
to buy i you oer low, medium and
high-end products.
Assinment:Make a list o 4 money qualiying
questions, 4 benefts your product
provides, 4 benefts your clients get rom
working with you, and 4 results clients
have received rom working with you.
Read over the lists so you can
confdently state the questions,
benefts and results the next time
youre meeting with a prospect.Role play with a buddy steps 1-5.
The more you practice, the more
comortable youll be next time you
present your ees to the prospect.
On a sheet o paper, create 3 dierent
packages ranging in price rom low
(basic program), to medium (super
program), to high (deluxe program).
I you liked what youve read and
want help in applying these steps to
your business, we invite you to take
your frst step by signing up or a
Complimentary Coaching Session with
Rochelle. She will walk you through
a step-by-step process that will give
you clarity about the direction o your
business, create a 180-degree turnaround in your thinking about sales,
and move you orward quickly. Email
set up your Complimentary Coaching
Session. Learn more about Rochelles
coaching programs and products at
www.salesbreakthroughs.com.
Creating dierentpricing options, givesthe prospect a choiceand helps make theselection aordable.
8/7/2019 Women With Know How March 2011 Issue
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18
IMAGE COACHMic Alexander, Image Wealth Management
Mood Managementor Powerul WomenContinued rom January Issue
iad a o
o gy ay ad
joy f v w ayg
cagg o w ay, a
wo. sc o a o,
dag, a, , caak,
oy, , oad, ad o, o a
a fw; q wo o c
ox f ad f
ac day. may of do
wo og.
W a xcd o
ga, owf,
og, wo -
ad w a. bwa a
w o,
aoy
a w do, dd, gow?
Suddenly, you fnd yoursel in
strength training. Its one thing to
have responsibilities in your roles as
employee, sister or aunt; but what
happens when your role as daughter
changes to caretaker o an aging
parent(s), or your in-laws become your
new room mates? What i your role as
single woman or mom escalates andsuddenly you become pregnant; or you
birth a child with special needs; or your
perectly healthy teenager suddenly
hates you and thinks everything you do
as a mom or woman sucks! How about
relationships? You are dating nothing
more to say here; or you fnd yourselMOREINFO
iageWealmanageen
MicAlexander
www.iageWeal.com
704.953.9596What i your perectly
healthy teenagersuddenly hates you
and thinks everythingyou do as a mom or
womansucks!
8/7/2019 Women With Know How March 2011 Issue
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divorced ater 20 years o marriage a ew
pounds heavier, a ew extra gray hairs,
and what the heck do single people
over the age o 40 wear anyway? What i
youre a wie wanting a child and it hasnt
happened? Big Ben ticks away constantreminders o your perceived inadequacies
and suddenly it seems that every woman
in your neighborhood Starbucks has a
swollen belly; and its not rom drinking
too much coee!
Yes, your roles are insisting that you
grow. You all out with your best riend,
the heater goes out, your car justturned 100,000 miles and the engine
blows, or you fnd yoursel one o the
millions o unemployed; or, perhaps a
major game changer occurs and then,
one day, you eel a lump! Get the idea?
Talk about image risk! What image are
you projecting when you suddenly fnd
yoursel in the valley and getting a
crash course in strength training?What image are you projecting when you
eel as i you are going insane, but you
have to keep it together?
You show the world an image that
appears as i you are handling things.
But there is an underlying mood that
others can pick up on, even though
they may not be able to pinpoint it. This
suppressed emotion is energy and i it is
not allowed to release rom your body,
it will remain inside, leaching o o your
lie-orce which is needed to keep yourbody healthy and strong. This underlying
mood can project an iMAGE [individuals
Moods, Abilities, Games, Ethics] that
repels others and keeps you rom living
the lie you want and deserve.
Its not too late or you to learn, as I
have, that you can experience happiness
and enjoy lie even during challenging
conditions. You can project an image thatis genuinely Green Zone even when
acing Red Zone moments.
Listed below are the beginning steps
towards mastering your moods while
in the valleys o lie and maintaining
a positive iMAGE to which others
are attracted.
s #1 D a.
Many adults accept defnitions that have
been given to us by others. We seldom
take the time to study the very words that
are shaping our lives. Perhaps you can
agree with this defnition o happiness but
I strongly encourage you to research this
word or yoursel. Happiness is the eeling
We seldom take thetime to study the
very words that areshaping our lives.
But there is an underlying mood thatothers can pick up on, even thoughthey may not be able to pinpoint it.
8/7/2019 Women With Know How March 2011 Issue
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20
you experience when your outcome
matches your intentions.
s #2 oo o v a yo
ca xc a wfacg cag.
In order to experience happiness during
lies challenges, a strong belie in your
ability to remain positive and move
orward is required. During the valleys o
lie, we oten stop setting intentions and
celebrating our small wins. Believe until
you know!
s #3 Ackowdg a ow v
ood a a aa a of f.
Many o us have become masters at
masking our moods. We were taught
rom an early age to do so big girls
dont cry. Suppressing or denying lower
level moods compound their long term
aects and actually robs you o your
power to take action.
s #4 Fd o o yo ca
o ca a af ac fo yo
o x yo ow v ood,
wo jdg.
When your moods are becoming larger
than YOU, it is important that you
recognize it and then, be big enough to
reach out or help. Having someone thatwill allow you to vent without judging you
is crucial to your ability to release and
move orward.This person must respect
and believe in you. I they love you then
its even more powerul. The only rules
or your listening partner are, no judging
and no comments - only questions are
allowed. It is equally as important that
you are willing to be that sae space or
someone else in need.
s #5 eac day, 10 g fo
wc yo a gaf.
It is a near impossibility or two emotions
to occupy the same space at the same
time. I you are experiencing anger, try
creating your gratitude list right then and
there, and watch that anger melt away. I
you are doing a daily gratitude list, try not
to repeat anything on your list or 30 days.
Many people say We are not perect.
I say We are perectly imperect and
we are meant to experience joy and
happiness on this wonderully exciting
journey. The iMAGE we project to others
is representative o where we are in lie at
the moment. It is an outward projection o
our accumulative experiences and belies.It represents how we play out our various
roles in lie. Play Big and Be Happy!
Send Mic your image questions,
concerns and comments www.
ollow her on Facebook.
We are perectlyimperect andwe are meant toexperience joy
and happiness onthis wonderullyexciting journey.
8/7/2019 Women With Know How March 2011 Issue
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22
AngelaMattsonA Woman WAn Organzed Fason
8/7/2019 Women With Know How March 2011 Issue
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Aga mao of mao
b svc, ic.
j o yo d o
g yo off a w ad
g yo ogazd.
Angela used burnout as a way to
make positive new experiences in
her own lie. Perhaps you have adream o working or yoursel and
doing something you really love?
Angie was previously a Vet Tech in
the Harrisonburg, VA area and had
grown burned out on that career and
perhaps needed a change. She had
lived all over the country as a child so
change was no stranger to Angela.
How did you end up in Charlotte I asked
as we are such a melting
pot here. I came to Charlotte to
visit a cousin and ell in love with the
area in 1996. said Angela. When she
moved here she took an administrative
position at Queens University. While
working she was earning her degree in
Organizational Communications. I think
she called it a good people degree.
When I was interviewing Angela or
this story, I could see that this fts her
upbeat personality and authentic style.
She laughs a lot, which I am sure, is
great with her clients in her current
business. Ater working ull-time duringthe day and going to school at night to
fnish her degree, it was time to move
on rom Queens University. Ater a two
week driving trip through Caliornia, she
worked as a undraising assistant or
The Trust or Public Land. She did not
like the act that there never seems to
be an end to the undraising projects.
What in your childhood helped you in
your career / business lie? My ather
was in the navy and we moved every
three years. This type o childhood
environment orces you to adapt and
make new riends constantly which also
helps as an adult.
By Leslie Wilson Pearce
You can too!
8/7/2019 Women With Know How March 2011 Issue
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24
24
What would be some o your best
advice to women out there who
would possibly want to have their own
business?Get a mentor / coach who
is a emale business owner i possiblesaid Angela. She ound a mentor in
Karen Geiger and worked with her to
determine what to do next.
We compiled a list o priorities My
list composed o these particulars:
I wanted reedom, exibility and
variety in my next career. I started
the business in 2003 and in 2007 I
added organizing people, places andprocesses to my services.
Apparently the third phase o her
working lie was charm. This is a
woman who is truly doing what she
needs to be doing or a living . She
has a very organized ashion with herclients to fnd out their priorities, their
shoulds, musts and have tos. Her
philosophy is to keep up, catch up
and a cluttered space is a cluttered
mind.We are too reaction oriented in
our society versus being responsive.
We multitask too much and get we get
stuck. Angela suggests using an egg
timer to stay ocused and not stay atone task too long.
What is one o your avorite tasks
with your clients? She loves to take
the chaos and make order out o it.
Angelas gits include her ability to
organize anything and helping people
get unstuck so they can use their
creative energy in business.When I asked Angela what were some o
her avorite things in her lie she replied.
I love networking, entrepreneurs,
animals, hiking, kayaking, anything with
water or mountains, organic gardening
and I am an avid reader.She reads
lots o non-fction inspirational and
motivational books that help her in lieand business.
Mattson Business Services, Inc. helps
small and mid-sized businesses fnd
time and money through more eective
use o systems, organization, and their
administrative teams.
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MBS, Inc. also provides as-needed
or on-going mobile and virtual
assisting services to a select group o
solopreneurs, small business owners
and consultants.
Angela asks perspective clients to frst,
take a minute to think about your list o
aggravations :
You have the Towering Stack o
Business cards that gets higher ater
each networking event or conerence
Your desktop is continually clutteredwithstu
You keep losing fles, contracts,
client inormation, and leads
Youve got 2,148 emails in your Inbox
You save things on your computer
and then cant ever fnd them again
You know you need to start
marketing regularly, but how and
where to start? You have a good assistant, but things
still keep alling through the cracks
You know there must be a more
efcient way to manage projects
Figuring out Twitter,
Facebook, and LinkedIn
orget it, its exhausting
There must be an easier
way to organize/manage/systematize your business,
but you just cant quite
fgure it out
Thats a lot. Take a deep breath
MOREINFO
Angelamaon
www.MattsonBusiness.com
704.553.8082
Clarity Organization Accountability Support
Life is full of foggy roads.We help you find your way
to where you want to go.
TM
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26
PERSOnAL fORECASTMarcie Williams-Browning
2011 Is All About AligningYoursel WITH Your Goals
MOREINFO
yalhypnoene
www.mndbodyspbz.com704.631.9540
trus Yourself
Do you know that you are the most powerul
creature walking the earth? Do you know
that the power contained in your body, i
harnessed properly, could provide power to
several thousand homes? Do you know that
you can harness this power to use it or your
own goals and aspirations?
The power contained within you is
phenomenal. How do you currently choose to
use your power? Do you ocus on everything
that is wrong? What percentage
o your day is spent ocusing
on what is right or what you
want in your lie?
This ocus on what is
currently right or what youwould like is what I talk
about when I talk about
alignment. Where is your
energy aligned?
Was imporan?
There is a certain element o sel-trust
required to align yoursel with your goals,
especially when the outside picture o
your world is not even close to what you
want or desire. Past ailures can weaken
this sel-trust. So can other people who
choose to ocus on everything that is
negative or misaligned.
Your soul knows what is best or you.Whenever you experience conict with your
goals and your human mind it is because
the human mind is not in alignment with
what your soul wants or you.
Wa abou algnmen?
How do you know what your soul wants?
Everything that comes rom your soul eels
like love. It eels warm and right or you. Thisdoesnt mean that there isnt ear about
what your soul wants or you. It means that
at your deepest core you know that this
eels right or you.
The ear comes rom the human mind and
its aversion to the unknown. Fear is a very
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28
Tell us what brought
you to Charlotte?I moved to the Charlotte area
fve years ago to be able to spend time
with my grandchildren, help care or my
mother-in-law and my grandmother-in-
law, who is now deceased.
What is Women Wrule an
what prompte you to start it?
Women Wrule is an organization thatocuses on issues that aect small,
women and minority owned businesses.
Ater losing a $500,000 government
contract to a Certifed Small Business
owned by a oreign multi-millionaire who
was not a U.S. Citizen, I did extensive
research on the dierent types o
business certifcations (governmental
and third-party) and how the set-asideprograms are implemented in the
procurement process.
Why is it important or
women to get certie?
Women Business Enterprise
Certifcation is important or
PROfESSIOnAL SPOTLIGHT by Mimi Zelman
Vilma Betancourt-ODay
8/7/2019 Women With Know How March 2011 Issue
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companies that are suppliers o
services and products to governmental
agencies and large corporations with
set-aside programs. The certifcation
is granted ater the entitys corporatestructure, documents and management
are reviewed and it is confrmed that
the woman or women truly own and
manage the business. The government
or corporation understands that the
Certifed WBE has been vetted and
approved ater a very thorough review
and in most cases a site visit to the
WBEs ofce has taken place.
What are the benets?
Marketing your company as a certifed
WBE may increase sales as set-aside
goals have to be met on a yearly basis by
both government and corporate entities.
Certifcation opens doors or WBEs and
provides procurement opportunities that
did not previously exist. In the State oNorth Carolina, the majority o set-aside
contracts were granted to women owned
businesses during 2008-2009.
You appear to be quite a
multi-tasker! Where o you
n the time an energy to
o all that you o?
I have a passion or helping womengrow their business through
certifcation and the appropriate
marketing. Although I spend many
hours doing research in order to be
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30
(704) 849-2500
www.CompassCareer.com
Compass O ers:TALENTMANAGEMENT
Assess your workforce & determine potential leaders.
Provide training for growth & leadership opportunities.Clarify company expectations for leaders.
Provides ERISA 404C requirementsUnbiased nancia l education, valued by employees.
RETIREMENTWORKSHOPS
OUTPLACEMENT: We remain Experts in this
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LEADERSHIPDEVELOPMENT
Perform SWOT analysis on management team
Select members of your A-Team & recruit othersCustomize programs for all to reach full potential
Develop a Strong Organization -
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CONFLICTMANAGEMENT
Con rm core preferences (values) of workforceIdentif y and address major con icts of workforceStress importance of mutual respect and communication
EXECUTIVECOACHING
One-on-One support for future leaders
Enhance performance, product ivity & e ectiven essStrengthen & expand talent
Improve communication skills
The winds of change bring opportunity.TM
current with regulations pertaining to
the Certifcation process and selling
to the various governmental entities,
it does not eel like I am working.
Doing the research, learning newsubject matter and later organizing the
documents by subject matter is actually
energizing or me.
What woul you say is
your greatest motivator?
My greatest motivator is the
satisaction o helping women
obtain the highest level o businessachievement possible.
I you ha to give avice to a
woman entrepreneur who was just
starting out, what woul it be?
First, I would suggest they do thorough
research on the industry they areconsidering who will be their
competitors; visit their websites and set
up Google Alerts on the company so
that you are alerted when they are in the
news. Prior to starting the business, they
must have in place an advisory group
that should include an accountant,
business lawyer, insurance agent, banker
and business consultant. With theirhelp a business plan can be created
and implemented. Also, they should be
amiliar with the IRS rules pertaining to
the dierence between an independent
contractor and an employee beore they
start the hiring process.
Where do you see yoursel and your
business fve years rom now?Five years rom now I see mysel
mentoring young women who are
considering becoming entrepreneurs
and providing them with scholarships
through the Women Wrule Foundation.
My Foundation will also provide unds
to organizations that work
with low income and
immigrant womenin order to teach
them work
skills and tutor
them so that
they become
uent in the
English language.
MOREINFO
WoenWule
Vlabeancou-ODay
www.linkedin.com/in/
vilmabetacourtodaywomenwru
803.517.4030
8/7/2019 Women With Know How March 2011 Issue
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Metropolitan Business & Professional Women (MBPW) presents
Spring AheadAnd Reach Your Goals
Saturday, March 26th8:30 a.m. 11:15 a.m.
Learn from the experts! Be inspired
by two renowned local presenters
Workshops:
Overcoming Obstacles to Success
Paula Guilfoyle
President & Owner, Claim Your Best Life
Corporate Wellness
RESET Your Buttons:
For the Business and Professional Woman
Mary Elizabeth Murphy, CPCC, ORSCC
Author, Strategic Learning Partner, Certifed Coach
8:30 a.m. Networking Breakfast & Registration9:00 a.m. Workshop #1
10:00 a.m. Workshop #211:15 a.m. Wrap-up
Cost: $20 BPW Members/$30 Guests
Location: The Employers Association Conference Center -3020 W. Arrowood Road, Charlotte, NC 28273
Click here to register or visit www.mbpw.org.
Connect with Like-Minded Women! Brush up Your
Skills! Networking! Professional Development
8/7/2019 Women With Know How March 2011 Issue
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32
fInAnCEApril Oliver,Ameriprise Financial Services, Inc.
New Tax Rates CouldCreate New Opportunities
MOREINFO
AepeFnancalsece,inc.
AprilM.Oliver
www.aepeadvo.com/
april.m.oliver
704.540.7171
Americans now know that
income tax rates are not
going up (at the eeral
level) this year. In act, most people
will temporarily pay less eeral
tax than was the case previously.
The tax savings may create anopportunity or you to consier
putting more money to work
towar your key nancial goals.
Here is a rundown o
whats been put in
place eective in 2011
(or in some cases,
in 2010):
Extension o
2010 tax rates
Federal income tax
rates established in 2001 and
scheduled to expire at the end o last
year are now in place through 2012. Tax
brackets start at 10 percent and peak
at 35 percent.
Temporary Employee
Payroll Tax Holiay
For 2011 only, the 6.2 percent Social
Security tax deducted rom yourpaycheck (up to the frst $106,800 o
Social Security wages in 2011) will be
reduced to 4.2 percent. That means
an extra $200 or every $10,000 o
Social Security wages you earn (up to
the Social Security wage limit). Note
that the reduction does not apply to the
employers contribution to Social Security
For 2011 only, the 6.2percent Social Security
tax deducted romyour paycheckwill be
reduced to 4.2 percent.
8/7/2019 Women With Know How March 2011 Issue
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and the payroll tax related to Medicare or
both employers and employees remains
unchanged. A similar reduction also
applies or sel-employment tax.
Extension o capital
gain an ivien tax rates
Like income tax rates, existing rates onlong-term capital gains and qualiying
dividends were scheduled to increase
at the end o 2010. However, the
rates that existed in 2010 have been
extended through 2012. The highest
applicable tax rate on most long-term
capital gains and qualiying dividends
is 15 percent and or lower-income
taxpayers can be as low as 0 percent.
Renewal o Eucation
Tax Creit an Other
Eucation-Relate Provisions
The enhancements made to the Hope
Scholarship Credit (American Opportunity
Tax Credit), which provided or a $2,500
maximum tax credit per student or the
cost o tuition and related expenses paidduring a taxable year in 2009 and 2010, is
extended to 2011 and 2012. Qualifcation
or the credit is subject to income limits.
The credit is phased out or single
taxpayers with income over $80,000 and
married couples fling a joint return with
income over $160,000.
Also extended or 2011 and 2012 is the
ability o certain individuals to deduct up
to $2,500 in interest on qualifed higher
education loans rom their income taxes.The deduction phases out or individuals
earning more than $60,000 and married
couples fling a joint return with income
above $120,000.
Families can continue to invest up to
$2,000 per year in Coverdell Education
Savings Accounts in 2011 and 2012.
Dollars can grow on a tax-advantagedbasis and be used to pay elementary,
secondary and higher education expenses.
Families can continueto invest up to
$2,000 per year inCoverdell EducationSavings Accounts in
2011 and 2012.
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36
MOREINFO
KincaidandAssociates, ll
301McCulloughDr.4thFloor
Charlotte,NC28262
(866)-435-5971
Copyrights
LEGAL ISSUESMitzi Kincaid, Kincaid and Associates, Attorneys at Law
Every now an then I have
a client who comes to
me or copyright avice
an when I ask them what
they know about copyrights,
they tell me that it is their
unerstaning that i youmail a copy o your work to
yoursel in the mail you have
a copyright. I always smile
an ask them to sit back an
listen while I explain what
a copyright is an how
you get a eerally
registere one.
A copyright is a ederal
protection based on United
States laws or authors o
original works o authorship
like plays, movies, songs, books,
etc. Copyright is an ownership interest
in the work and the owner can
generally reproduce the work, make
copies, develop variations on the work
and display and perorm the work in
public. Copyright protection exists
rom the instant the work is in a fxed
orm (i.e. written down or recorded on
a CD or example).
You do not have to register your
work to receive copyright protection
but there are some advantages to
registering your copyright with the
United States Copyright Ofce.
Registration oers public notice o
ownership and entitles the owner
to statutory damages and attorneysees which save time and money in
a copyright inringement lawsuit. In
act, you can only claim a copyright
inringement lawsuit i your copyright
is registered with the Copyright Ofce.
Generally a registered copyright
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entitles the author to protection or
his or her lietime plus seventy (70)
years and although a copyright notice
is no longer required by law it is a good
idea to always include one on youroriginal works so the public is on notice
that you are claiming a copyright and
ownership interest in the work. A good
copyright notice should have the , the
word copyright or the abbreviation
or copyright COPR. The notice should
also have the date the mark was frst
published. Lastly a good copyright
notice should have the owner o thework. Please see the end o this article
or an appropriate copyright notice.
You can fle or a copyright with the
United States Copyright Ofce. You do
not need to be an attorney to fle or a
copyright but as always, the navigation
o the application process, even though
it can be done online now, is tricky and
it is easy to get lost in the maze o orms
and submissions you must provide.
An experienced intellectual property
attorney can guide you through yoursubmission and review your copyright
notices on your works o art whether on
paper, digital, music or any other orm in
which you seek to obtain a copyright.
The basic ee to fle a copyright
with the Copyright Ofce is $35.00
but you should expect to pay legal
ees or the preparation o theapplication, continued prosecution
o the application and the deposit
requirement. Your intellectual property
is oten the heart o your business
and it will help brand and grow your
business so please budget or fling the
necessary copyrights and trademarks
or your business.
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8/7/2019 Women With Know How March 2011 Issue
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38
RELATIOnSHIPSMary Elizabeth Murphy, Managing Director of S.T.A.R. Resources
Da may eza, icy ovd o a w
a ad ad o af y
ca ac o c a. two
day fo i wa o do a, i go
o a accd w oc
cod o d fa. t, of
co, c y ac
a, wc ow c g
a i ad acad. i kow aw reset o a ad
xa aco o vyday
v ad oa
ao, ow do
w da w fo
v k ?
scy,Dodgg va
Dear Dodging,
This is a difcult scenario to
handle. Youre right; we use the RESET
model on a daily basis or everyday
external stimuli. But every once in a
while, lie throws us curveballs, negativeand positive stimuli alike which seem
to spring rom nowhere at all but which
heavily impact our days, weeks, or
lies path rom that point on. Reacting
to and coping with lies curveballs is a
tricky prospect, because such events
push all o our buttons, not just a set
ew. Ater all, whats really happening
is that some unoreseen, unexpectedoccurrence has shited your worldview,
even i just or a ew hours. I there
is one button to ocus on, it is your
Expectations button which has been
Forgetting 2010
MOREINFO
s.t.A.r.reouce
704.535.5610
If you allow lie to
let you down, if youbelieve that life itself
is controlling whetheryoure happy or
miserable, then you willspend a good deal of
your life being miserable.
8/7/2019 Women With Know How March 2011 Issue
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pushed the hardest, and will be the
most difcult to RESET in this case.
When your Expectations button has
not just been pushed, but in the unique
parlance o the South mashed, aninstant reaction is neither warranted
nor demanded. The honest act o the
matter is that we behave in accordance
with the way things are or the way
things should be, as it relates to your
perception o the situation. Simplest
o the simple, when the world doesnt
work the way you think it works or
should work, you arent getting what youexpect. Note that Im saying what you
expect not what you want or what you
hope or, but what you expect.
No one expects a curveball. Unlike
major league pitchers, lie doesnt
tip o what kind o pitch its going
to throw. By the time youve realized
what has happened, your Expectationsbutton has been pushed and locked.
Besides being blindsided, devastated,
and startled out o your socks, you
have been disappointed. Lie has
let you down, hurling an utterly
unexpected circumstance your way
and giving you no chance to get ready
or it.
Oy o f a
a yo dow.Disappointment arises rom a lack o
possibility to meet expectations. It
breeds where there is no opportunity
or success. The dierence between a
successul RESET and a stuck button
is also the dierence between a sel-
directed and an other-directed person.
I you allow lie to let you down, i you
believe that lie itsel is controlling
whether youre happy or miserable,then you will spend a good deal o
your lie being miserable. I, however,
you are able to turn misortune into
opportunity, i you are able to see
possibilities in even the most daunting
o setbacks, then you have what it
takes to be happy and successul no
matter what lie throws at you.
In that vein, the key to RESETting ater
a curveball whizzes your way is to
do what the big-leaguers do: adjust.
Whether you make a ool o yoursel
swinging as hard as you can or you
simply watch the ball go by, learn rom
what youve seen. Step out o the box.
Spit on your hands. Adjust your stance,
adjust your swing, adjust the way youapproach the next pitch. You still wont
know what lie is going to throw at you,
but youll have the tools to handle it.
Until next time, I remain
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40
WELLnESSVickie L. Bunzey, Certied Holistic Health Coach
t a ya a dy wa
do g lod la
s owg a ov
a oo z
av cad. W ook 52
o fao ag of la
s ad aayzd z of
, ad, ad a, avo avag z of avag
ad ag, ay ba
Wak, o uvy.
The study, published in the
April 2010 issue o the
International Journal o
Obesity, fnds that the
size o the entrees inLast Supper paintings has
progressively increased
66%, plate size 66%, and bread
size 23% in the past 1,000 years.
And so goes the saying that art imitates
lie. So just what has happened over
the years with serving sizes?
t oo o vg z o
Aca a a gow
daacay ov ya.
The word supersize has become a
standard in the American language to
order ood. The scary part is that our
ood has become supersized without
us really realizing it. I fnd it ascinatingto trace how our oods have trended to
larger and larger portions. For example,
did you know that in the 1970s pizza
pies only came in 10 dimensions?
The 10 pizza pie is now known as the
personal size while a 16 is now the
amily size. The original Hershey bar
weighed .06 ounces the frst year it
came on the market. This is the snack
Rightsize Not Supersize
MOREINFO
Vickiel.bunzey
CertifedHolisticHealthCoach
tstyle.com
704.995.1951
Did you know thatin the 1970s pizzapies onlycame in10 dimensions?
8/7/2019 Women With Know How March 2011 Issue
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size bar today. The standard Hershey
bar is now 1.6 ounces..3xs the
original size. The original hamburgers
(McDonalds, Burger King, Wendys)
averaged around 1.5 ounces. Todaythe average burger is anywhere rom
4 ounces to 8 ounces. The original
Coca-Cola was 6.5 uid ounces and
now the standard size is at least a 16
oz. can. Its not just the junk ood that
has increased in size. Bagels in 1960
were 2-3 ounces and today they are 4-6
ounces. Mufns were also 2-3 ounces
and are now 5-7 ounces. Pasta entreswere 1.5 cups and are now 3 cups. Has
it stopped with ood? No. For women
the top selling clothing size used to be
size 8 and has jumped to size 14. A
queen size bed is now 6 wider. And on
and on it goes.
Gone are the days o eating a bagelor mufn and eeling sae about its
For women the top selling clothingsize used to be size 8 and has jumped t
size 14. A queen size bed is now 6 w
And on and on it goes.
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42
calories. In act, researchers measured
typical servings rom takeout restaurants,
ast ood chains, and amily-styleeateries and ound that bagels were
195 percent larger than the standard
set by the United States Department
o Agriculture (USDA), mufns were
333 percent bigger and cooked pasta
exceeded the standard by 480 percent.
Scariest o all were cookies, which were
seven times the USDA, recommendedserving size.
Once you recognize these trends its
easier to look at your plate and rightsize
it. The frst step in successul portion
svg szMeat, poultry, fsh 3 oz. Your palm and the width o your palm
Nuts, dried ruit 1/4 cup 1 layer in your palm
Veggies, berries 1 cup a tight fst
Cereal, popcorn 1 cup 2 cupped hands or 2 handuls
Cooked pasta, rice 1/4 cup rounded handulCheese 1 oz. 1 fnger
Olive Oil 1/4 tsp. fnger tip
Butter 1 tsp. thumb tip
Peanut butter 1 Tbsp. 3 thumb tips
8/7/2019 Women With Know How March 2011 Issue
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control is learning the correct serving
size. The serving size can usually be
ound by reading nutritional labels. But
the portion is the amount o ood or
drink a person chooses to consume. Inmany cases, the portion eaten is larger
than the serving size simply because we
dont know any better.Learn to visualize
your portions. Some simple hand
measurements are:
To keep your portions in line pick
out smaller plates, bowls, cups, and
glassware in your kitchen and measurewhat they hold. You might fnd that a
bowl you thought held 8 ounces o soup
actually holds 16 ounces, meaning youve
been eating twice what you planned.
Serve ood rom the stove onto plates
rather than amily-style at the table,
which encourages seconds.
By learning to visualize or eyeballyour serving sizes, you are not tied to
counting calories. However, calories
do count and need to be considered in
order to maintain a healthy weight.
Know how many calories you need
per day in order to maintain your
healthy weight. On average, women will
consume 1800 to 2400 calories per daydepending on their activity level. When
checking your labels or serving sizes,
also check or nutrients. Choose oods
that have no additives or preservatives.
Make your ood nutrient rich not
additive rich. Eat lots o vegetables
and ruit. Vegetables and ruit are rich
in nutrients, fber and are low calories.
Your plate or lunch and dinner should
be hal flled with vegetables.
When eating out, eat hal o what isbrought to you or split a plate with a
riend. Rightsize it!
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44
Be
SmartAbout
Snacking
8/7/2019 Women With Know How March 2011 Issue
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mid-morning munchies? An aternoon
snack attack? Or a late-night
nosh? No matter what time o day,
sometimes the body just seems to be calling
out or something to nibble on. But snackingdoesnt have to be a bad thing - i you know
how to do it right. Snacking with wellness in
mind can help curb your appetite and keep
you from overeating at meal times. Here are
some tips, ideas and recipes to help you out.
Plan Ahead. We all need a little pick-me-
up during the day. So rather than hitting the
vending machine at work or the fast food placewhen youre out, pack wholesome snacks such
as apples or almonds to have on hand when
the munchies hit. With nutritious snacks at the
ready, snackers remorse is sure to be a thing
of the past.
Practice Portion Control. Snack time should be
enjoyable, but its important not to overindulge.
A portion-controlled snack such as LeanCuisine(r) Spring Rolls makes it easy to snack
deliciously while enjoying a balanced treat.
Packed with 100 percent white meat chicken,
melted cheeses, crisp vegetables and flavorful
sauces, these tasty spring rolls are 200 calories
per serving and theyre ready in just minutes.
Find out more at www.LeanCuisine.com.
Pay Attention to What You Eat. Mindless eatingleads to overeating. Instead of munching
while you work or sneaking a snack during
your favorite television show, eat only to
satiate hunger. Being aware of the foods you
consume and why you are consuming them
will help you better manage calorie intake and
avoid eating when youre not hungry.
PLACE chickpeas, pumpkin, lemon juice, water,garlic, salt and pepper into food processor; cover.
Blend for 1 minute or until smooth. Additional water,
a teaspoon at a time, can be added if a smoother
consistency is desired. Stir in parsley.
Serve immediately or refrigerate in tightly covered
container for up to 4 days. Makes about 2 cups.
SERVE along with pita triangles or raw vegetables.
sack pk hMakes 16 servings (2 tablespoons each)
1 can (15.5 ounces) chickpeas or garbanzo
beans, rinsed and drained3/4 cup Libbys 100% Pure Pumpkin
3 tablespoons lemon juice
1 tablespoon water
1 clove garlic, finely chopped
1/2 teaspoon salt or more to taste
1/4 teaspoon ground black pepper
2 tablespoons chopped fresh parsley
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cy Dak yra aoaMakes 25 servings (1/4 cup each)
1/3 cup maple syrup or honey, at room
temperature
2 tablespoons butter
4 cups old-fashioned oats, uncooked
2 cups total of mixed nuts and seeds
(chopped pecans, chopped
almonds and shelled sunflower seeds)1/4 teaspoon salt
2/3 cup (4 ounces) Nestl Raisinets Dark
Chocolate Covered Cherries
1/2 cup sweetened dried cranberries
or chopped crystallized ginger
(optional)
PREHEAT oven to 350 F. Combine syrup and
butter in medium, microwave-safe bowl.
Microwave on HIGH (100%) power for 30
seconds or until bubbly.
COMBINE oats, nuts and seeds and salt in
large bowl. Drizzle with syrup mixture; stirto coat. Spoon mixture onto jelly-roll pan or
rimmed baking sheet.
BAKE, stirring occasionally, for 25 minutes
or until golden. Remove from oven and cool
completely in pan on wire rack. Add Cherry
Raisinets and dried cranberries.
Store in sealed container for up to 3 weeks.
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For more recipe ideas and nutritional information,
visit www.Meals.com.
Snacking Solutions
Fruits and Veggies. Pack some grab-and-go
produce to help you feel full. Produce not only
contains fewer calories, but offers a wide variety ofessential vitamins and minerals.
Did you know that two tangerines have fewer
calories than an 8-ounce glass of orange juice? And
they contain more fiber, helping you feel satisfied.
Pack an assortment of colorful veggies for work. Try
strips of red and yellow peppers, baby carrots and
celery. Paired with a nutritious dipping sauce, these
delightful veggies are sure to please.
Whole Grains. Whole grains provide many nutrients,
including dietary fiber, several B vitamins, and
minerals like iron, magnesium and selenium. So
skip the bag of greasy chips and go for some whole
grain crackers or pretzels instead. Try them with a
low-fat dip or a little bit of flavorful cheese.
Protein. Give your body a longer lasting energy booswith protein-packed snacks.
Hummus is low in calories and fat, and is loaded
with protein, fiber and flavor.
A hard-cooked egg has fewer than 100 calories and
can help bridge the hunger gap between meals.
Low-Fat Dairy. Dairy products like cheese and
yogurt are satisfying sources of protein, calcium,
vitamins and minerals. But make sure you check
the labels - some yogurts have a lot of addedsugar, so when you look for low-fat, make sure you
also look for low calorie.
sawysw sooMakes 4 servings (8 ounces each)
1 can (12 fluid ounces) Nestl
Carnation Evaporated Lowfat
2% Milk, chilled1 1/2 to 2 cups whole strawberries,
frozen or fresh
1 container (6 ounces) light
strawberry yogurt
PLACE evaporated milk, strawberrie
and yogurt in blender; cover. Blend
until smooth.
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