Intumit Proposal for WITSA ICT Awards

Digital Opportunity Award Application

SmartRobot-Empowering Your Business with Artificial Intelligence

A. Product Briefing

Customers are having all kinds of questions, anytime and anywhere! To respond customers’ requirement timely and efficiently, Intumit launches the SmartRobot that is based on AI and machine learning technologies, as well as pattern recognition to provide the best customer experience ever.

Based on natural language processing technology, semantic analysis, and artificial intelligence, SmartRobot is an enterprise-class Virtual Customer Assistant (VCA) solution with solid customer base and proven business value. It can act as an “AI brain” solution for enterprise to deliver dialogue based applications such as virtual customer assistant, humanoid service robot as well as conversational marketing. SmartRobot can seamlessly integrate with customer’s Q&A database as well as the existing IT systems such as CTI, IVR and CRM, which were widely used in call centers. The flexibility for integration is a necessity for enterprises considering a chatbot solution to drive innovative customer engagement experience. SmartRobot empowers an omni-channel dialogue interaction for enterprise and their customers/employees through web, mobile apps, SNS platform such as Line or Facebook, digital signage and humanoid robots. With the dialogue data accumulated, SmartRobot can learn to identify end user’s characteristics, such as gender, age, and intention of invest, and then provide marketing activities accordingly such as promotion plans or portfolio suggestions. Mainly used in customer service and sales marketing for some of the largest banks and financial institutes in Taiwan for now, the next wave of adoption requirement will be from governments, telecom, retail, e-commerce, and delivery sectors. Also, SmartRobot can incorporate into enterprise SNS platform like Microsoft Teams for employee engagement, which empowers a smart workplace and facilitate the communication efficiency in any business. The market penetration has expanded to China and Japan for it’s strength in Asian Language.

1

B. Major features:

1. Omni-channel: Instantly access to web, email, SNS, mobile apps as well as various smart devices via easy-to-use APIs.

2. Contextual Responses & Cognitive Awareness: Personalized responses based on the conversational context. Capture the real intent and offer personalized suggestions. Enhancing the practice of “Know Your Customer”

2

4. Hybrid human/machine chatting -Seamlessly link to a human live chat to enable fluid experience of both customers and service agents. Seamless integration to CTI, CRM, IVR and various systems.

5. Natural Language with Multilingual Capabilities: Understands what customers express with conversational interface. Support multiple language including Chinese, Japanese and English, etc. With multilingual services, there will be no more language barriers for the business development and customer engagement.

6. Machine Learning & Analytics: Ability to learn and improve responses over 3

time based on conversational contents. Tracking conversations between customers and agents and reveal valuable insights.

C. Achievements and Awards

1. Taiwan SMEs Innovation Award,2016

2. The Golden Award Winners of Taiwan ICT Month Innovative Elite,2016-2017

4

3. Select Customers

4. Partner with Softbank Robotics/ASUS for enhancing business service capabilities for Humanoid Robotics (NAO/Pepper/Zenbo)

5. Case Study and Key Benefits for Customers (E.Sun Bank)

80% customer service completed through SmartRobot

50% reduction of customer service time and cost

60% increase in customer service agent efficiency

5

D. About Intumit

Intumit, Inc. is the leading artificial intelligence provider with more than 500 customers in Greater China area. Powered by self-developed core technologies like natural language processing, text mining, information extraction and deep learning, Intumit offers various AI solutions which can help enterprise customers extract business value from massive unstructured data. Intumit, established by a group of young software entrepreneurs from National Taiwan University in 1999. The company has won numerous awards, including being named as a 2017 Gartner Cool Vendor, a 2016 Taiwan SME Innovation Award Winner, a 2014 APICTA Award participant, and a 2009 The Asian Banker Best Call Centre Project Award vendor. The company has offices in Beijing and Taipei and is developing a distribution channel partner network in Greater China and Japan. For more information on the company, please visit us at www.intumit.com.

6