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Winning in Hospitality and Retail with LS Retail. Denis Potapcik Support Manager. LS Retail - Saga. LS Retail - Today. LS Retail is a 100% ISV company Developing Retail and Hospitality solutions based on Microsoft Dynamics since 1988 - PowerPoint PPT Presentation
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Winning in Hospitality and Retail with LS RetailDenis Potapcik Support Manager
LS Retail - Saga• LS Retail is a 100%
ISV company • Developing Retail and
Hospitality solutions based on Microsoft Dynamics since 1988
• The biggest Retail Software Developer for Microsoft Dynamics
• Certified and Tested by Microsoft Dynamics
• 120 partners in 60 countries• 60 employees in 8 countries• 2010:
• Sales revenues up 45% • 192 new customers
• Q1 - 2 2011• 50% growth in customer licenses
• LS Retail is a Member of Inner Circle and President’s Club for Microsoft Dynamics®2011
LS Retail - Today
Close Cooperation with Microsoft• Early Adaptation Beta Program on NAV 2009 (6.0)• Technical Advisory Partner (TAP) AX 2009 (5.0)• ISV Partner Advisory Council (ISV PAC)• Among first of ISV Solutions to become Certified for Microsoft
Dynamic (CfDM) and the first Retail Solution
• LS Retail AX and LSPOS.NET acquired by Microsoft in July 2009• LS Retail is a Member of Inner Circle and President’s Club for
Microsoft Dynamics®2011• LS Retail ehf. Gold ERP and Silver ISV Competency Certified
Global Representation and local versions
AMERICAUSA, CANADA & MEXICO
SCANDINAVIADENMARK, NORWAY, SWEDEN
FINLAND, FAEROE ISLAND & ICELAND
NORTH & CENTRAL EUROPEUK, AUSTRIA, BELGIUM, FRANCE, LUXEMBOURG
GERMANY, SWITZERLAND & NETHERLANDS
SOUTH EUROPESPAIN, PORTUGAL, ITALY
TURKEY, GREECE, CYPRUS
EASTERN EuropeHUNGARY, ROMANIA, POLAND, BULGARIA, UKRAINE,
BALTIC, RUSSIA, SLOVENIA, SERBIA, CROATIA
MIDDLE EASTDUBAI, LEBANON, SAUDI ARABIA, CATAR
ASIA-PACIFICAUSTRALIA, HONG KONG, SINGAPORE, THAILAND,
PHILIPPINES, MALAYSA, INDONESIA, INDIA,CHINA & JAPAN
AFRICASOUTH AFRICA, NORTHERN-AFRICA
Network of Partners- 120 Partners in 60 countries
LS Retail Customers
1.800 Customers
33.000 Stores
75.000 POS
The LS Retail Partner Program
LS RetailAdd-On Program
- Access to attractive solutions- Benefit from LS Retail investments in R&D- Larger markets - Larger customers - Interested business potential- Attractive revenue opportunities
LS Retail Certification
- Corporate training- Marketing support- Tech Support- Visits from LS Retail- Tradeshows- Logos
LS Retail Partner Management
- Competent partners- Focus on retail- Competitive- No Free Riders- Fair competition- International co-operation- Events
• LS Retail Partner Program has been very successful!
Some Hospitality Customers
Great Indian Restaurant
LS Retail Advantage
One platform retail operationSimple operation – low cost of ownership
Supports your businessFood, fashion, DIY, Hospitality, Speciality
Information at you fingertipsTraceability from General ledger to POS transactions
Integrated with MS SharePointOutlook, Word and ExcelSimple integration with other Microsoft products
• Do you keep track of your orders?• Are your reservations according to special
needs?• Do you have advanced support for delivery
service?• Can you handle individual, combined or split
bills?• What about recipe planning, nutrition and cost
management?• Are you getting information in time for
decisions?• Can you analyze your sales?• Can your business still grow with minimum
effort?
• Is the end of day a headache in your business?• Are your customers satisfied?
Are you Customer–Centric?
LS Hospitality
An End-to-EndHospitality Solution
Powered by Microsoft Dynamics NAV
Specifically designed for:
• Restaurant fine dining with takeaway
• Casual dining such as pubs, bars, cafés and drive-thru
• Delivery and takeout with call center
• Catering and cafeterias
LS Hospitality
• Guest Tracking
• Customer Requests
• Prioritizing Food Preparation
• Table Reservations
Restaurant Fine Dining
John Gowers IT Director
Blue Mountain Resorts
“LS Retail represents a true paradigm shift for Blue
Mountain. We can now service our guests with a fully
integrated solution replacing what previously required five vertical market applications. We have achieved significant
returns but even more importantly, the staff loves it.”
Restaurant Fine Dining
• Graphic table management – different layouts
• Easy to transfer orders between tables or restaurant sections
• Splitting the bill by quantity or amount – fast and easy to use
Designed for:
• Cafés• Pubs• Fast food restaurant • Drive-thru
Casual Dining
• Meal Deals and Offers
• Adding Toppings
• Wireless at the Table
• Drive-thru
• Tender and Staff Operations for Greater Speed
Casual Dining
Delivery and Takeout with Call CenterOrder-Taking
• Via phone in a Call Center• At the restaurant
Delivery• Orders are assigned to drives• Orders can be grouped with grid numbers
Call Center• Delivery and takeout overview to show
all open delivery and takeout orders
• Delivery and takeout history views posted orders, both completed and cancelled
Catering and CafeteriasWith LS Hospitality you can manage a catering business or cafeterias by creating and maintaining recipes and planning meals
Meal Planning• Weekly Menu Planner
Shows the day plan
• Weekly Sales Overview Shows what has been made, sold, the cost and profit
Pricing Flexible setup options
“Control is the key to success. It is no secret that a few years ago we would lose 25-30 Million DKR each year on
the catering side. We fixed this and it will stay fixed. Therefore, it is important that we can use the system
generated data, at any given point, to find the right quality for the correct price. The new system has
improved our chances to operate in this way.”Poul JacobsenDirector of Finance at Mols-Line
Recipe Management• Effectively manage recipes
• Flexible pricing possibilitiesDifferent price for tills and/or menus
• Possible to display ingredients to exclude individual ones
• Item modifiers
Kitchen Printing
• OPOS printers
• Windows printers
• Kitchen monitors
Clear View - Extensive ReportingReporting is based on three levels:• Transaction level• Statistics level• Sales history
Advanced Statistics module• Contains additional reporting options• Each user can set up a preferred analysis view of the data
• Restaurant - order taking
• Orders printed at the bar or the kitchen
• Waiters delivering the orders to the customers
• Terminal service device
• Wealth of software available for the iPad
• Remote-desktop connection tools
• Stores data accessed remotely - no risk of losing sensitive data if the device is lost or stolen.
LS Retail NAV on an iPad
Tailored to your people
and your business
• Flexible solution architect – (online, offline, mixed and standalone)
• Powerful and reliable data replication tool (Data Director)• Dynamic merchandise / item hierarchy level• Replenishment assisting purchasing & warehouse transfers to stores• Stock allocations through X-docking and buyers’ push• Stores / locations profiling and seasons, linking to items• Open-to-Buy • Store Role Center• Dynamic POS interface• Special orders• Franchise Management• Web integrations and Webshops
LS Retail Solution Insight
• A proven core retail merchandising system
• Solution built on Microsoft Platforms only
• Excellent track-record in global retail solutions
• Partner Network
• Seamless end-to-end
• No integration with third party software is required
• “Open source” All Investments are protected
Uncover the Potential in LS Retail
• Low-costs for long term ownership
• Scalable for retail business growth and ongoing expansions
• Optimized retail business processes built-in
• System resilience aimed for the challenging retail environments
Uncover the Potential in LS Retail
Thank you!
Denis Potapcik Support Manager