Windows 7/Office 2010 Training

Brant KennyDecember 7, 2010LTMS 525 – How Humans LearnDr. Karen Sipe

Lesson Objectives

• Create a training for Help Desk staff members

dealing with basic features in Windows 7/Office

2010

• Help Desk Staff will be able to explain the steps

needed to complete these objectives in writing and

demonstrate these steps on a workstation at the

end of the training.o Installing a printer - both locally and via the network

o Mapping a network folder as a network drive in My

Computer

o Installing Software in Windows 7

o Navigating within Windows 7 - Start Menu, Taskbar

(Pinning), Search bar

o Navigating within Office 2010 - Navigating the ribbon,

location of basic formatting tools, saving and printing

Delivery of Instruction

• Training lab environment – instructor has workstation with

LCD projector, students have personal workstations to

practice with

• Each procedure will be modeled by the instructor visually

and verbally via the LCD projector/instructor’s

workstation. If necessary, the instructor may demonstrate

the procedure on the student’s workstation.

• Students are encouraged to ask questions and collaborate

with each other during the training session.

Assessment

• Mini-projects o Students will be given a task similar to the tasks which were

demonstrated in the training and be required to complete this

task without assistance from the instructor or other staff

members in the training session

• Written Quizo Students will be asked to write the steps necessary to complete

the tasks covered in the training on a separate sheet of paper.

o This quiz will also become a reference which the staff members

can use during their work day.

Theory Application - 1

• Andragogyo Training is hands on and uses a problem solving approach

throughout

o Time is a consideration since training is onsite - short and to

the point

o Showing that the training is relevant to their responsibilities at

work• Social Cognitive Theory o Encourage collaboration and observation during the demonstrations

o Variety of modeling through instruction – verbal and visual

o Giving the training meaning by explaining how the information will

be applied to their day to day responsibilities

Theory Application - 2

• Transfer o Near Transfer - assist the students with memorizing the procedures for

each objective.

o Demonstration/Assessment Tasks – Near Transfer takes place when asking

the student to replicate the tasks modeled in the Demonstration part of

the training in the Assessment session – The steps are identical for

completing the task, but ask the student to install different types of

software/hardware

• Situated Learning o of hands-on mini-projects which the students use to physically replicate

the steps necessary to complete their tasks

o Computers can be setup to be identical to the computers in the

organization .

Technology Usage

Synchronous

• Lab environment – Laptops/Desktops with an LCD projector for the

instructor

Asynchronous

• Flash/Captivate interactive training s o Interactive and web based

o Allows for help desk staff to practice each procedure without causing

issues on their workstations

o Can be adapted for trainings with general staff

• Videos for later referenceo Video Example - http://www.youtube.com/watch?v=wdcXlrm9cyk