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QF ramps up agent siteQANTAS has relaunched its

industry sales operations under a new “Qantas Agency Connect” brand, with a new dedicated website to provide travel agents with the “knowledge, information and service support” to help generate more QF sales.

The portal is now live at qantasagencyconnect.com, with QF head of agency partnerships, Rob Harrison, saying it’s the first initiative of the Qantas Partner Program which will “transform and improve the way we work with our agency partners”.

Travel agency managers are required to register their locations during May to ensure access to the full functionality

of the new platform, while an agency password will be required from the start of Jun.

Agencies already registered for the Qantas Industry Sales site don’t need to re-register.

The new site allows agents to manage bookings, get fare quotes, waitlist clients, lodge ticket and name change requests and check flight status.

As with the previous site, agents can make domestic and trans-Tasman bookings directly with Qantas, rather than via GDS.

Carnival incentiveCARNIVAL Cruise Line is

encouraging agents to book their clients on US cruises by offering the opportunity to attend the Carnival Horizon naming ceremony in New York.

Flights to the USA and a four night cruise to Bermuda are included in the prize - for more details, see the cover wrap.

Village profit alertVILLAGE Roadshow Limited

today warned that its full year profit would be lower than expected, with its Gold Coast theme parks impacted by wet weather last month and low attendance numbers during the Commonwealth Games.

HA extra comfortHAWAIIAN Airlines has advised

that its Extra Comfort Seating is now available for purchase via GDS as an EMD-A transaction.

Extra Comfort Seating offers more legroom and priority services on HA A330 and A321s, and costs A$165 per sector.

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HLO inbound riding highHELLOWORLD’S inbound

operations are going “extremely well,” according to the company’s executive director Cinzia Burnes.

Speaking to TD at Australian Tourism Exchange in Adelaide yesterday, Burnes said the group’s AOT Inbound, ETA and ATS Pacific brands were “effective, efficient and very profitable” with traditional markets including the UK, US and Europe still the mainstay of the business.

Burnes noted that it was her 35th Australian Tourism Exchange with the Helloworld business benefiting from AOT’s many years of industry engagement.

Helloworld branded collateral on the AOT stand invited suppliers to “capture your share of 1.5 million room nights in Australia annually,” with contracted product to be sold via HLO’s full range of channels including inbound, wholesale, online & government brands.

“Our overall business is showing significant growth,” the brochure noted, inviting suppliers to become part of AOT Inbound’s Preferred Supplier Partner and Helloworld’s Diamond Preferred Supplier programs.

MEANWHILE, Helloworld also today confirmed the finalisation of its acquisition of Flight Systems Pty Ltd, the parent firm of online agency Skiddoo (TD 20 Mar).

CEO Andrew Burnes said the consideration was “not material,” adding that “Flight Systems is an important strategic step in strengthening Helloworld Travel’s systems development capability”.

Marriott pro AA/QFMARRIOTT International is

the latest travel conglomerate to throw its support behind the planned alliance between Qantas and American Airlines.

In a letter to the US Dept of Transportation, the hotelier’s head of strategic projects, global procurement Bradley Colton urged approval be granted for the transPacific joint venture to “improve competition”.

Additional letters of support were submitted by Arizona State University, Cornell University, Rotary International and the Royal New Zealand Navy.

Travel Daily e info@traveldaily.com.au t 1300 799 220 w www.traveldaily.com.au page 3

Tuesday 17th April 2018

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Marriott loyalty unificationMARRIOTT International has

“unlocked the full potential” of its loyalty programs, according to svp of Global Loyalty David Flueck, with the hotelier revealing it will introduce one set of unified benefits across Marriott Rewards, The Ritz-Carlton Rewards and Starwood Preferred Guests (SPG).

The unified benefits will take effect in Aug, providing members with the ability to earn more points faster - on average, 20% more points for every dollar spent, Marriott said.

For the first time, members will have access to book stays and earn or redeem points among the 29 participating brands, consisting of 6,500 hotels in 127 countries and territories globally.

“Our members can enjoy one set of benefits across our extraordinary portfolio of hotels from iconic full and select service, to extended stay, to unique boutiques and luxury brands,”

Flueck commented.Members of Marriott Rewards,

The Ritz-Carlton Rewards and SPG will be able to combine their accounts into a single account, spanning the entire portfolio.

The loyalty program names will continue to be used until a new program name rolls out in 2019.

Starting Aug, travellers will also have the ability to book stays across the entire collection for the first time on Marriott.com and SPG.com, as well as the Marriott and SPG apps, or via a customer call centre.

Under the unified benefits, a single points currency will be introduced and blackout dates for points redemption will be axed.

Marriott also said its Moments experiential platform, currently offering 110,00 experiences such as attraction tickets and tours in 1,000 locations, will be expanded to include Moments Live event series - CLICK HERE for more.

A GERMAN technological entrepreneur has become so tired of her boorish male colleagues that she has opened her own private island retreat - and no men are allowed.

SuperShe Island is a four-hectare “no man’s land” off the coast of Finland, with four cabins for up to 10 people.

Offerings include saunas, spa services and a series of wellness activities like yoga, meditation and fitness classes.

Its creator, Kristina Roth, told CNBC the island was inspired by her experiences in the male-dominated world of technology.

“I’m a computer scientist, and I worked only with men. Ergo, how many times did I have to listen to ‘Hey blondie, what are you doing here?’,” Roth said.

WindowSeat

Pandaw one-offAN 18-NIGHT one-off cruise that

combines a river voyage on the Irrawaddy Delta and an ocean-sailing from Burma to Yangon has been introduced by Pandaw.

Setting sail on 28 Feb 2019, the expedition links an eight-night cruise on the RV Katha Pandaw with a 10-night voyage on the MY Andaman Explorer.

The itinerary is priced from US$6,905ppts - see pandaw.com.

Webjet guidanceWEBJET has told shareholders

its earning guidance remains unchanged after a Bloomberg report today suggested the OTA’s forecast had softened since Feb.

Tigerair specialNO FRILLS carrier Tigerair

Australia is offering up to 40% off the majority of flights on its route network for departures in May and Jun, from now until 19 Apr.

Fares lead in at $40 one-way.

Travel Daily e info@traveldaily.com.au t 1300 799 220 w www.traveldaily.com.au page 4

Tuesday 17th April 2018

Trade Support: 1300 332 077

Introducing our new A330-200 inflight product serving Perth from July 2018

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Le Club onefinestayACCORHOTELS’ private

rental brand onefinestay now allows members of the Le Club AccorHotels loyalty program to spend points on its worldwide portfolio of residence.

The move gives Le Club cardholders access to 10,000 villas, chalets, apartments and historic homes.

Sounds Air on SabreNEW Zealand’s Sounds Air has

signed a long-term distribution agreement with Sabre, making its flights available through GDS.

Based in Blenheim, the airline provides links between New Zealand’s North and South Islands, operating scheduled services to nine destinations.

Ravel deliveredCRYSTAL River Cruises has

taken delivery of its fifth Rhine-class vessel, Crystal Ravel, at the MV Werften shipyard in Wismar, northern Germany.

The ship will make its maiden cruise from Basel on 10 May.

RP Rocky incentiveRAIL Plus has launched an

incentive program for agents selling Rocky Mountaineer, offering top performers a chance to secure two spots on the rail operator’s First Passage to the West or Journey through the Clouds itineraries.

Agents have until 30 Nov to score points, earning one point per passenger booked on 2019 journeys and three points for 2018 bookings.

The prize involves GoldLeaf travel for two in 2019.

WELCOME to Money, TD’s Tue feature on what the Australian dollar is doing.

US PRESIDENT Donald Trump last night weighed in on international currency markets, accusing Russia and China of devaluing the ruble and yuan.

“Russia and China are playing the Currency Devaluation game as the US keeps raising interest rates. Not acceptable!” the President tweeted.

The US has placed China on a “watch list” for potential currency manipulation.

The Australian dollar was up 0.2% against its US counterpart today, but mostly weaker against other major currencies.

The Aussie dropped 0.3% against the euro and 0.5% against the British pound.

Wholesale rates this morning.

$1AUD = US0.776

US $0.776UK £0.541NZ $1.049Euro €0.626Japan ¥83.26Thailand ß24.10China ¥4.798South Africa R9.301Canada $0.971Crude oil US$66.55

MoneyInfrastructure call

INADEQUATE infrastructure and barriers to private sector investment are creating impediments to tourism growth in Australia, according to a report prepared by the Tourism and Transport Forum (TTF).

The research report, Tourism: Supercharging Australia’s Future, found tourism spending is expected to grow by around $74 billion, or 57%, to hit $204 billion by 2026, and that tourism is set to overtake manufacturing as Australia’s biggest employer.

But the report - developed with tourism economists Stafford Strategy - also examines barriers to growth including questions around infrastructure.

Australia’s tourism infrastructure needs are being discussed today at TTF’s Outlook 2018 conference at Hilton Sydney.

Panelists include TFE Hotels ceo Rachel Argaman and Carnival Cruise Lines Australia president Sture Myrmell.

Globus private toursGLOBUS now offers a private

touring program for parties of between two and 24, based on its full range of European itineraries.

“Travellers booking a private tour with Globus can expect their own dedicated tour director, private transportation and local guides to bring each destination to life,” said Globus Australasia interim md Peter Douglas.

“Every private tour includes all of the activities and VIP sightseeing available on a regular Globus Europe itinerary.”

CLICK HERE for details.

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Tuesday 17th April 2018

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WTTC, GTTP pactGLOBAL entities World Travel

& Tourism Council (WTTC) and Global Travel & Tourism Partnership (GTTP) have partnered in a strategic alliance that aims to provide students around the world with essential knowledge about the travel and tourism industry.

The pact is designed to support career opportunities of the next generation and address the global skills shortage by promoting growth and development.

GTTP Advisory Board chairman, WTTC member, and group president of car rental company Hertz International, Michel Taride says the move is “a very positive step forward for the travel and tourism industry” and provides ”tangible and relevant corporate social responsibility opportunities both at the international and local level”.

flydubai additionsDUBROVNIK and Krakow are

now more accessible from Dubai than ever, following the launch of flydubai’s four weekly seasonal services to the European cities.

The services will operate through to 25 Oct, and bring the airline’s total European network to 26 destinations.

Cheers Emirates!GUESTS travelling across all

classes on Emirates now have access to over 30 new premium spirits and liqueurs following an extensive drinks menu refresh by the Dubai-based carrier.

The new offering includes a mix of boutique brands and well-loved spirits, as well as an updated cocktail menu showcasing favourites such as Negroni, Aperol Spritz & Mojito.

QE2 to open as Dubai hotel

THE iconic former cruise liner Queen Elizabeth 2 is set to reopen its doors in Dubai this week as a luxurious floating hotel.

The ship, which is now permanently docked at Mina Rashid, will open to the public tomorrow for the first stage of its launch and will showcase a

selection of its suites, restaurants and bars.

The vessel has been carefully restored to capture its colourful five-decade history, maintaining its most-loved interior design and original restaurants.

The grand launch of the hotel will take place in Oct.

Crown appointmentCROWN Resorts Limited

has announced the official appointment of Guy Jalland as a director for the business.

The casino operator first made the announcement in Aug last year, with the appointment taking effect yesterday following necessary regulatory approvals.

Banyan Tree KL A NEW “urban oasis” is set to

launch in Kuala Lumpur with the opening of Malaysia’s first Banyan Tree Resort on 15 Jun.

The 55-room resort combines a modern hotel experience with a private haven where guests can relax and unwind, and is open for bookings from 01 May.

A range of special opening deals are available, CLICK HERE for info.

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Tuesday 17th April 2018

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Tuesday 17th April 2018Tuesday 17th April 2018Tuesday 17th April 2018

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New Austrian ceoA NUMBER of new senior

personnel have been announced for Austrian Airlines and Lufthansa Cargo, with the roles effective 01 Aug, subject to approval of the applicable supervisory boards.

Alexis von Hoensbroech will step into the position of ceo of Austrian Airlines, while Dorethea von Boxberg will take on the role of cco at Lufthansa Cargo.

Indigo GibraltarINTERCONTINENTAL Hotels

Group has inked a franchise deal to introduce the Hotel Indigo brand to Gibraltar in Europe.

Converted from an office block, the 120-room Hotel Indigo Gibraltar will undergo an extensive reconfiguration including a rooftop extension.

EY/MS up c’sharingETIHAD Airways and Egyptair

have launched the second phase of their codeshare expansion, with the latter to place its MS designator code on flights from Abu Dhabi to Seoul, BNE, MEL and SYD for travel from 02 May.

The partnership will also see Etihad place its EY code on Egyptair flights to destinations such as Sudan, Uganda & Kenya.

Infinity yesteryear Thai famil

THIS troupe of Flight Centre agents recently experienced Thailand’s yesteryear on an Infinity Holidays famil to the island of Ko Yao Noi and the boutique Cape Kudu Hotel.

Ko Yao Noi is positioned half-way between Phuket and Krabi in the heart of Phang Nga Bay, accessed via a 30-minute speedboat ride from Phuket.

The group took joy rides in

the five-star hotel’s antique car around the island, cruising past sleepy fishing villages and rubber tree plantations.

After relaxing on the balconies of their Small Luxury Hotels of the World property’s chic-designed rooms, the agents drank cocktails on the beach (pictured) ahead of a private sunset dinner, soaking up the vistas of Phang Nga’s unique limestone karsts.

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Tuesday 17th April 2018Tuesday 17th April 2018

SQ next-gen cabin on show

THE next generation of cabin products for Singapore Airlines was on static display at the Ennex Mall in Perth last week, where 25 agents had the opportunity to try out the new products that will be offered on its Boeing 787-10 Dreamliner flights between Singapore and Perth, effective 07 May (TD 23 Feb).

The new cabins feature fully-flat beds and direct aisle access for Business class, ergonomically-designed contour backrests with adjustable headrests in Economy, as well as personalised in-flight entertainment for all customers through myKrisWorld.

SIA ceo Goh Choon Phong said the new offerings would redefine travel on medium-haul flights up to eight hours.

“The introduction of the new cabin products on our Boeing 787-10 fleet reinforces our unwavering commitment to

product leadership, one of the key pillars of our brand promise.”

SIA is investing US$350m in 20 of the 787-10s, with a firm order of 49 in total scheduled, along with a further 20 Boeing 777-9s from the 2021-22 financial year.

Pictured above sampling the Business class product is Luke Chittock from Amity Travel with SQ cabin crew, and inset is SQ vp SWP Philip Goh.

Attendees are pictured below.

SO THE XXI Commonwealth Games have come to a close with an amazing best ever effort by the Australian team with a medal haul of gigantic proportions - 80 golds, 59 silver and 59 bronze, for a total of 198 medals.

The next best effort was to England with 45 gold, 45 silver and 46 bronze. A really stunning achievement by the Australian team with heaps of records being

broken and what will be known for some time as Australia’s best Commonwealth Games.

But it wasn’t perhaps the best for the organising committee which has come under significant criticism for the way it approached both the opening ceremony and, perhaps even worse, the closing ceremony. Commonwealth Games, like the Olympic Games, are meant to be all about the athletes and sport. It seems that those in charge of the closing ceremony and the broadcasting of it either forgot about that or got so stuck in their own creative bubble that they managed to “stuff up” so badly. I used the term “stuff up” as that was the term used in response to the criticism by the Commonwealth Games Organising Committee chairman and former Queensland Premier Peter Beattie. That’s all well and good that the chairman takes the hit and apologises, but you can’t do a go-over of a closing ceremony of a Commonwealth Games, you only get one shot at it and unfortunately the Gold Coast version will go down in history as a royal stuff up.

In the end, it is now what it is, and it is over for another four years when the athletes will gather once again in Birmingham, England, in 2022 for the XXII Commonwealth Games. No doubt over the course of the next four years plenty of debate and concentration will be placed on what an opening and closing ceremony should look like. We can only hope that lessons will be learnt and improvements made so that the next time the Commonwealth countries get together, they get it right.

On a final note and importantly, I don’t think any of the controversy impacted on the quality of the games themselves and of course for the athletes it is about their individual performances and medals. Well done to all involved.

AFTA updateFrom AFTA’s chief executive, Jayson Westbury

BA FCO loungeBRITISH Airways is preparing

to unveil a new lounge at Rome’s Fiumicino Airport, one of several redesigns taking place across the carrier’s network.

Spread over 460m2, the space can host nearly 140 customers in a number of zones which create separate spaces to work or relax, including a central bar with a resident mixologist.

British Airways has similar plans for facilities in New York JFK, Geneva, San Francisco, Johannesburg and Chicago.

Swiss travel cardsSWITZERLAND is offering

complimentary local travel cards with hotel bookings made in several of the country’s major cities, including Basel, Lucerne, Bern, Lausanne and Montreaux.

Cards provide free access to the cities’ transportation systems including buses, trains and boats, and in some locations include attractions like zoos, cableways theatres and museums.

Basel’s travel card also provides free wi-fi access at 17 locations.

More at www.basel.com.

Introducing The New CATO Website Your one-stop search facility to find trusted travel suppliers.

Search by country, region and type of travel to quickly find the right supplier. www.cato.travel/search-cato

Knowledge Trust Integrity SupportCouncil of Australian Tour Operators www.cato.travel

Do you know who sells adventure tours to Cuba?

No, just CATO SEARCH it!

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Industry out in force at ATE 2018THERE were plenty of familiar faces at the Adelaide Convention Centre yesterday, where Tourism Australia

formally opened the 2018 Australian Tourism Exchange. This year’s event features around 2,000 attendees, with exhibitors from across the country showcasing their wares to buyers from key inbound markets.

The fun continued last night with a lavish welcome event, while tonight delegates will enjoy the finest of Adelaide’s local cuisine at a special event hosted by the South Australian Tourism Commission.

Travel Daily snapped these pics on the show floor - more online at facebook.com/traveldaily.

Tuesday 17th April 2018

VIRGIN Australia group executive Rob Sharp with Tourism Australia ceo John O’Sullivan.

HELLOWORLD Travel’s imposing presence included Stuart Neels and Neale Herridge, pictured with the company’s executive director Cinzia Burnes.

SIMON Bernardi, chairman of Australian & Beyond Holidays, with some of the company’s key team members including gm Leon Ellas, managing partner Meh Teh and commercial manager Christopher Teh.

SEALINK’S chief operating officer Anthony Hayes with Captain Cook Cruises gm Anthony Haworth and Richard Doyle, recently promoted to SeaLink gm of global sales & distribution.

EXPERIENCE Co’s gm of sales & marketing, Andrew Denman, with the company’s ceo Anthony Ritter and Alez de Waal, ceo of Greyhound Australia.

PETER Townsend, global sales manager Australasia & South East Asia for Big Bus Tours with AAT Kings head of sales David Gendle.

KATE Shilling and Carlah Walton from Fantasea Cruising.

AS WELL as its mainstay AAT Kings product,

The Travel Corporation showcased its upmarket

Inspiring Journeys portfolio. AAT Kings md

Hans Belle is pictured with Georg Vollmer who

represents the brands in Germany.

Travel Daily e info@traveldaily.com.au t 1300 799 220 w www.traveldaily.com.au page 9

Tuesday 17th April 2018

business events news

EDITORIALEditor in Chief and Publisher – Bruce Piper Managing Editor – Jon Murrie Editor – Guy Dundas Contributors – Jasmine O’Donoghue, Adam Bishop, Sarah Fairburn, Jenny Piper, Christian Schweitzerinfo@traveldaily.com.au

ADVERTISING AND MARKETINGSean Harrigan and Lisa Martinadvertising@traveldaily.com.au

BUSINESS MANAGERJenny Piper accounts@traveldaily.com.au

www.traveldaily.com.au

Travel Daily is part of the Business Publishing Group family of publications.

Produced each weekday since 1994, Travel Daily is Australia’s leading travel industry publication. Travel Daily is a publication of TDaily Pty Ltd ABN 34 108 508 765. All content fully protected by copyright. Please obtain written permission to reproduce any material. While every care has been taken in the preparation of Travel

Daily no liability can be accepted for errors or omissions. Information is published in good faith to stimulate independent investigation of the matters canvassed. Responsibility for editorial comment is taken by Bruce Piper.

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Travel Daily operates by paid subscription to people within the travel industry - sign up at www.traveldaily.com.au.

2018 AFTA TRAVEL PAGES, NOW WITH A COMPREHENSIVE SUPPLIER DIRECTORY. VIEW HERE

Win flights to anywhere on Royal Brunei Airlines’ network

Royal Brunei Airlines is celebrating four years of flying from Melbourne to London with the 787 Dreamliner.

Show us in a photograph or meme how you would best celebrate with Royal Brunei Airlines on the 787 Dreamliner to London. Make sure you include the RBA Dreamliner in your entry (you can take a screenshot of the picture from the first day of the comp).

The most creative entry will win two return Economy Class tickets from Melbourne to anywhere on the Royal Brunei network.

Send your entries to rba@traveldaily.com.au by COB 30 April.

Terms and conditions apply.

Phuket hotelier’s sale missionREPRESENTATIVES

from two Thai hotels held a successful sales mission to Australia last week.

The Naka Phuket’s Natchaya Thanyapong and La Flora Patong’s Kwanlapha Tongsom hit the ground running on Mon in Sydney and to Melbourne by Thu.

While in Australia, the reps held meetings and product updates for both properties with key trade partners in wholesale, retail, NTOs and destination wedding specialists with a focus on the properties’ wedding offerings.

The Naka provides an array of wedding venues from the sea to green lawns, while La Flora is located in a central spot right on Patong Beach where rooftop weddings can be held offering vistas of the beach and ocean.

Natchaya (left) and Kwanlapha are pictured enjoying a well earned helloworld coffee with Alex Whitehead, Helloworld Travel South Melbourne.

Tintswalo 3-for-2GUESTS booking two nights at

South Africa’s Tintswalo Safari Lodge during Nov will receive a complimentary third night when staying in an Explorer Suite.

The promo is also extended to Tinstwalo Safari Lodge’s Grant and Presidential Suites, excluding private meal and game drives.

NoVacancy growsORGANISERS of the NoVacancy

Accommodation Business Expo have expanded the event’s space to include an additional hall, due to “overwhelming interest from guests and exhibitors”.

To be held at the ICC Sydney on 17-18 Jul, the floor-space of the expo has been increased to over 7,700m2, which organisers say makes it an estimated seven times larger in scale than any other industry event of its kind in the Australian market.

See www.novacancy.com.au.

DL ups US/EuropeDELTA Air Lines is sustaining a

number of seasonal transatlantic air services through the winter season, including routes from the US to Paris, Amsterdam & Lisbon.

The carrier’s Indianapolis-Paris and Orlando-Amsterdam routes, offered up to four times weekly, now continue to early Mar.

Effective 27 Oct, DL’s New York JFK-Lisbon service will operate up to five times weekly, while flights from Los Angeles to Paris will operate four times per week and LAX to Amsterdam thrice weekly.

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