Our vision is to deliver the leading and most innovative communication services to help you work more efficiently

and become more profitable.

O2 Roaming BoltonsNow in our 27th year, Welcomm has grown from being the first mobile retailer in the Midlands to the large communications specialist of today.

Unbiased Competitive Advice

Welcomm partners with the leading network & telecoms providers to ensure we deliver the best communication solutions available in the market, tailored to your business needs.

A Unified Joined-Up SolutionOur partnerships enable Welcomm to offer you a full suite of communication solutions, including mobile, data, digital and Hosted Voice - all managed by Welcomm as your one trusted advisor.

Dedicated Account Manager Responsible for reviewing your services and spend to ensure we are providing the best value solutions to suit your business needs.

Support ServicesOver half of Welcomm staff are in a support role to ensure we respond

quickly and efficiently to your every need.

Customer Care TeamAn in-house team who answer all incoming calls within 3 rings, offering support on queries relating to billing, real-time network updates, tariff changes and hardware availability and fault diagnosis.

Procurement TeamDedicated specialists who advise on the latest range of devices in the market to match your needs and budget.

Unified SupportDedicated to organizing full system installations and supporting your services thereafter. The team respond to incoming queries within 1hour, followed by 4 hourly updates until it is resolved.

EngineersAn in-house team split into two sections: installation specialists who can survey your current systems and provide a new unified communications solution; support advisors to guide you through technical faults.

Digital AdvisorsOffer expert knowledge on O2 digital products to ensure they are seamlessly rolled out supported throughout your contract.

O2 Partnership

2003O2 Advanced Partner

2008O2 Centre of Excellence

2015O2 Direct Partner

2016O2 Digital Excellence

Award

O2 launched their Direct Partner Network in early 2015, which recognises partners such as Welcomm that excel in delivering high quality mobile and digital performance for their customers.

“At O2 we choose to work with talented Partners that offer great expertise, flexibility and agility for businesses. These Partners are an extension of the O2 family and they

share our commitment to providing a great customer experience and a trusted approach.”

The latest O2 award accredited to Welcomm is for Digital Excellence 2016. This acknowledges Welcomm’s expert knowledge on O2 digital products which enable businesses to work smarter.

“O2 recognises partners who excel in Digital Excellence.”

O2 Partnership

Direct Partner Network

Digital Excellence Award

Gamma are the leading supplier of voice, data and mobile services in the UK. As a Platinum partner we benefit from additional support, training and funding to enable us to deliver the following benefits: 

• Direct links to Gamma’s escalation team ensures that Welcomm can offer

fast and efficient responses to your support queries.

• Regular updates on real-time product issues.

• Competitive pricing within the marketplace.

• Welcomm can offer valuable consultation and advice on all Gamma services.

• Access to training on new products and enhancements.

Gamma Platinum Partner

Welcomm’s Services

Mobile services deliver flexible

solutions for your workforce.

A reliable and speedy data/voice

connection is essential, with the

capabilities of supporting the

latest telephony solutions.

Telephony services can

improve your internal

operations and customer service,

whilst reducing call costs.

Hosted services enable your business to

operate more securely,

efficiently and cost effectively.

Securing the best energy rates for your business

saves revenue now and in the future.

Smartphones Tablets Mobile

Broadband Car Kits Mobile Device

Management (MDM)

Text Marketing Vehicle/Asset

Tracking Lone Worker

Protection Machine to

Machine

Single Line / ISDN

ADSL / Broadband

Fibre to the Cabinet (FTTC)

Ethernet over FTTC (EoTTC)

Ethernet First Mile (EFM)

Ethernet Fibre / Leased Lines

Multi-site Solutions (MPLS)

IT support, maintenance or management to

enable your business to

operate more effectively.

Business Telephone Systems

VoIP / SIP Trunks

Telephony Disaster Recovery

Non-Geographic Numbers

Voice & Data Cabling

Call Management

Hosted Voice / VoIP

Microsoft Office 365

Hosted Sharepoint

Skype for Business

Call Recording Hosted Contact

Centre Disaster

Recovery Fax to Email

IT Support Telephony

Maintenance Telephony

Auditing Management

Disaster Recovery

Gas Electricity Account

Management Regular Savings

Reviews Termination

Support

Hosted ServicesA telephone system that sits in a network data centre, known as the Cloud, rather than at your premises. Your business calls can then be controlled through an easy-to-use web portal or Smartphone app.

Controllable Features - You are in control with a range of call handling features such as reporting, call recording, auto attendance and admin privileges.

Cost Reduction - You pay-per-license rather than for costly PBX hardware to sit on your site and incur maintenance costs.

Security - Hosted services sit within the latest technology which offers the most secure and reliable solution to protect your company data.

Mobility - You’re no longer restricted to where you can access your business files and calls, so are able to offer the same customer service from any location.

Staff Loyalty – Staff can operate from a remote location or from home, thereby attracting higher calibre personnel to your business whilst promoting staff loyalty.

Disaster Recovery – Cloud-based services aren’t affected by disasters, such as snow, floods, roadworks, family commitments.

Up to Date Features - Upgrades are immediately implemented free of charge Flexibility - If you’re expanding then increase your number of licenses without investing heavily

in new hardware, or decrease licenses if you need to flex down.

Digital ServicesOffice 365 is a cloud based application which gives selected users access to your business documents, emails, contacts and shared calendars. The app is secure, straightforward and accessible from any device, anywhere.

Intune allows you to manage, update and protect your PCs and devices no matter where you are. It’s a cloud based service so you can make changes via an easy to use web console, or through a Smartphone app.

O2 Just Call Me is a straightforward conference calling solution that removes the hassle of setting up group calls, as there’s no need for dial-in numbers of pin codes. Just set the conference data and time on the app, invite participants and wait for them to call your mobile to instantly join.

McAfee Multi Access is an online security app that can protect all your devices at once against viruses, spam, malware and identity theft, ensuring that your documents and customer data is safe. Available for all browsers.

Box is an online storage solution that enables you to access your files from any device, anywhere. Designed with security in mind, sensitive documents and project work can be shared between staff, partners and customers.

Energy prices are at an all decade low but with 73% of Business customers not regularly reviewing costs, they are potentially missing out on a 40% saving (Source: Ofgem).

Welcomm Energy

Saving through Welcomm Energy… It is as simple as 1,2,3

1. PROVIDE US WITH YOUR BILL Simply e-mail a copy of your latest energy bill along with a signed Letter of Authority on your company letterhead, to energy@welcomm.co.uk.

2. WE FIND YOU THE BEST RATES We will then go out to the 14 top energy suppliers in the Market to find thebest rates for your usage and provide you with a summary savings report. 3. YOU START SAVING Your business moves seamlessly over to your new chosen supplier, securing you the best market rate for when your current contracts ends, whether it be now or within the next 5 years, up to 2021.

What our Customers Say

Welcomm Identified in the London Stock Exchange’s ‘1000 Companies to Inspire Britain’Welcomm Communications has been identified as one of the UK’s fastest-growing and most dynamic small and medium size businesses.

To be included in the list, companies needed to show consistent growth over a minimum of 3 years whilst significantly outperforming their industry peers.

Industry News

ISDN Set to Terminate in 2025Technology is advancing rapidly, leaving ISDN behind as an outdated product. Many businesses run their phone lines through an ISDN, however these are being replaced by faster and cheaper Hosted services which offer vast benefits to business users. The switch off is set for 2025, causing many people to switch now and get ahead of the times.

Welcomm Communications Ltd

Key Account Manager

Email Address

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