For information contac t sa les@mobi lereach.com or 919.371.2188

Your Mobility NeedsHaving made a large investment in BMC Remedy, it is critical to ensure that this functionality is readily available to those who need it most.

A robust application sitting on a desktop, for example, does nothing for the mobile worker who is servicing a remote location, nor does it improve response times or facilitate an unceasing �ow of information on which to base critical decisions. Putting that application’s functionality into the hands of the mobile worker directly results in:

How Can You Bene�t?Asset Management

• Incorporate data via Barcode Scanning and/or RFID into your system• Raise the data integrity level of the CMDB

Service Management• Notify techs, create/modify/resolve incidents on mobile devices• Increase workforce efficiency, eliminate wasted time, improve SLAs

Change and Service Request Management• Equip your entire workforce with access to Tasks, Work Orders, and Approvals• Efficiently manage increasing flux to support changing business needs

Custom Applications• Extend company-specific applications to mobile users• Define customized user interfaces to suit user needs

• Reduced IT costs• Increased productivity of mobile workforce• Faster resolution to allow the asset to be more

productive• Improved customer service and an increased

ability to meet and exceed SLAs• More informed decision making through

increased data integrity• More accurate reporting and forecasting• Improved ITIL and regulatory policy adherence

Why Choose Mobile Reach to ExtendYour BMC Remedy Applications?

Diagram of BMC/Splitware Relationship

Mobile Workforce

CMDB

BMC Remedy®

Cache DB

Mobile Reach ® SplitwareServer

CA

Ser

vice

Des

k®

PEO

PLES

OFT

OTH

ER S

ERVE

R

Change Management

Asset Management

Incident Management

Custom ITSM

Mobile Reach ®Client

WAN

Key Features: • Batch Synchronization • 256bit AES Encryption • Rich Client User Interface • OTA Application Deployment • Adaptive Communications

With more than a decade of experience in extending enterprise applications to handheld devices, Mobile Reach develops mobility solutions for Fortune 500 companies; the United States military; educational institutions; and federal, state and local governments.

Mobile Reach has been partnered with BMC Software (and previously Remedy) for eight years and has participated in both BMC’s MarketZone and Technology Alliance Programs. Mobile Reach was the first company to release a working mobile extension to BMC Remedy 7.0, and Mobile Reach Splitware™ currently supports all Remedy versions.

With unparalleled expertise in mobilizing enterprise applications, Mobile Reach delivers comprehensive solutions that ensure data integrity, enforce end-to-end best practices, and promote rapid end user adoption.

Splitware™ Incident for iPhone

For more information about Mobile Reach Software solutions or services, visit www.mobilereach.com or contact us at:

+1 919 336 2500 orinfo@mobilereach.com

Mobile Reach, the Mobile Reach logos and all other Mobile Reach Software product or service names are registered or trademarks of Spectrum Mobile, Inc.All other registered trademarks belong to their respective companies. ©2011 Spectrum Mobile, Inc. All rights reserved.

How Does Mobile Reach Splitware™ Compare?

There are critical di�erences in the solutions that Mobile Reach provides relative to our competitors who also o�er mobile extensions to Remedy applications. Although not always obvious at �rst glance, di�erences in areas such as ease of deployment, con�guration, security standards, usability and scalability will determine the level of success of a mobile implementation.

Many current Mobile Reach customers have previously purchased or reviewed alternate solutions and have switched to Mobile Reach after �nding Splitware superior in a number of areas. The following chart illustrates a few of the issues that these customers have experienced with other solutions, and how Mobile Reach com-pares.

Problems with Alternate Solutions

• Often difficult to deploy • Limited functionality in complex workflows• Challenged by rigid security requirements • Cumbersome user interface• No support for companion applications• Limited scalability• Limited customization options• Accommodates only out-of-the-box expo-

sure of forms, �elds and tables

Mobile Reach Splitware™

• Simple to deploy• Unlimited functionality in complex workflows• Meets the U.S. military’s security standards• Crisp user interface, enhanced user experience• Support for any companion applications• Modular design allows for unlimited scalability• Unlimited configurations• Accommodates specific exposure requirements in

even the most complex environments

Mobile Reach Splitware is the preferred customer choice when you require specific mobile functionality, supe-rior usability, a need for customized mobile applications, or a flexible platform that can support multiple enter-prise applications. For more information on Splitware’s integration with BMC Remedy, please review our BMC Remedy FAQ.

Splitware™ Features

• Seamless extension of any BMC Remedy application to the mobile device

• Direct integration with BMC Remedy applications, no staged data or attempted replication

• Optimized mobile user workflows

• No dependencies on third-party applications

• Modular design that allows for easy integration into any environment regardless of the complexity of the existing workflows

• Unique architecture that scales well

• Highly secure solutions that incorporate multiple levels of encryption, both over the air and on the mobile device Splitware™ Incident for iPad