BMC Remedy AR System Compatibility Matrix v8.1.00 Web viewBMC Remedy AR System 8.1.00 Compatibility Matrix. BMC Remedy AR System 8.1.00 Compatibility Matrix. BMC Remedy AR System 8.1.00

BMC Software, Inc., Confidential

Action Request System 8.1.00 Compatibility and Support

Feb, 2013

2 BMC Software, Inc., Confidential

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BMC Remedy AR System 8.1.00 Compatibility Matrix

ContentsINTRODUCTION........................................................................................................................................................ 5

Vendor Backwards Compatibility and AR System 8.1.00..................................................................................6

Vendor End of Support Policies and AR System 8.1.00....................................................................................6

AR SYSTEM SERVER SUPPORTED HARDWARE PLATFORMS AND OPERATING SYSTEMS.........................7AR SYSTEM SERVER SUPPORTED DATABASES.................................................................................................7

Known Incompatibilities for AR System Server..................................................................................................8JAVA SUPPORT........................................................................................................................................................ 8

Known Incompatibilities for Java..........................................................................................................................8

AR SYSTEM MID-TIER SUPPORTED CONFIGURATIONS.....................................................................................9Known Issues for AR System Mid-Tier Supported Configurations.................................................................9

Potential Incompatibilities for AR System Mid-Tier............................................................................................9DEVELOPER STUDIO SUPPORTED CONFIGURATIONS ...................................................................................10BROWSER SUPPORTED CONFIGURATIONS .....................................................................................................10

Known Issues for AR System Browser Supported Configurations ...........................................................10

VIRTUAL ENVIRONMENT SUPPORT .................................................................................................................... 11Support Definitions for Virtual Environments .............................................................................................11

Fully supported virtual environments ..........................................................................................................11

Partially supported virtual environments ....................................................................................................11

OTHER PRODUCT COMPATIBILITY SUPPORTED CONFIGURATIONS ............................................................12Known Issues for Other Product Compatibility Supported Configurations .............................................12

Known Incompatibilities for Other Product Compatibility Supported Configurations ............................12

SCREEN READER SUPPORTED CONFIGURATIONS .........................................................................................12LANGUAGE OFFERINGS ....................................................................................................................................... 13REMEDY APPLICATIONS AND PRODUCTS ........................................................................................................14

Known Issues for Remedy Applications and Products ..............................................................................17

COMPARISON OF SUPPORT BETWEEN THE AR SYSTEM VERSION 8.0.00 AND 8.1.00 ...............................18DOCUMENT REVISION HISTORY ......................................................................................................................... 19

BMC Remedy AR System 8.1.00 Compatibility

IntroductionThe BMC Remedy AR System 8.1.00 Compatibility Matrix is divided into multiple areas of support. Each of these areas is further broken down into three sections:

Supported Configurations Known Issues Potential Issues

The Supported Configurations are those where the configuration is expected to work properly based on design, testing or general understanding of the interaction between products. For supported configurations, BMC Customer Support will work with customers on an issue involving the configuration until either the issue is resolved or a defect / enhancement is logged.

Configurations not listed may still operate properly with AR System and thus customers may choose to run AR System in a configuration not listed as supported. Such configurations would be considered as “unconfirmed”. BMC Remedy will accept issues reported in unconfirmed configurations but we reserve the right to request customer assistance in problem determination, including recreating the problem on a supported configuration. Reported defects either found to be unique to an unconfirmed configuration or not reproducible within a supported environment will be addressed at the discretion of BMC Remedy. Defects requiring time and resources beyond commercially reasonable effort may not be addressed. If a configuration is found to be incompatible with AR System or ITSM applications, support for that configuration will be specifically documented as not supported (or unsupported – c.f. Known Issues below).

The Known Issues section documents any known additional requirements or incompatibilities between BMC products and products from other vendors. This list represents only those situations that BMC has encountered or researched and may not represent an exhaustive list.

The Potential Issues section documents issues of supportability or incompatibility between BMC products and products from other vendors that are for informational purposes only. Final word on these statements would need to be stated in documentation from the other vendor.

In all tables, Italics indicate an addition since AR System 8.0.00.


Vendor Backwards Compatibility and AR System 8.1.00It is expected that a vendor will retain full backwards compatibility with existing major or minor versions of a product when releasing newer versions of their products. This includes major, minor and maintenance releases as well as service packs, patches, updates or other similar level of changes. Unless otherwise stipulated by written communication from BMC Software, BMC Remedy AR System supports the listed version of vendor products or higher with regard to supported Server Operating Systems, Desktop Operating Systems, Databases, Web or Application Servers, Servlet engines or Browsers. However, this support is limited by documented compatibility restrictions from the vendors themselves.

For example, if Red Hat Enterprise Linux (RHEL) 5 were listed, AR System would support RHEL 5, 6 and future higher versions of RHEL.

In the event that a vendor does not provide backwards compatibility, BMC reserves the right to rescind support for a specified version of a vendor’s product and document such incompatibilities once confirmed. BMC may, at BMC’s discretion, attempt to address a discovered incompatibility by modifying the current version of AR System. However, if major architectural changes in a vendor product require significant BMC development to achieve tolerance, support for the vendor product may be deferred to a later version of AR System.

Vendor End of Support Policies and AR System 8.1.00In the event that a vendor ends support for a product – or version of a product – BMC will also end support for that product (version) at that time. The BMC compatibility matrix will not be updated, so customers are encouraged to review the support policies of external vendors if the status of support is in question.


AR System Server Supported Hardware platformsand Operating SystemsRemedy Email Engine, Remedy Approval Server, Remedy Distributed Server Option (DSO) and Remedy Encryption share the same requirements as the AR System Server.

The following Operating Systems and hardware platforms are supported. AR System supports the listed version of vendor products or higherPlatform Minimum Operating System version32-bit or 64-bit x86 PC Compatible Windows Server 2003

[Standard, Enterprise and Datacenter 32-bit or 64-bit Editions]Oracle SPARC Solaris 10 (64-bit only)IBM pSeries and Power5 or higher IBM AIX 6.1 (64-bit only)HP Integrity / Itanium HP-UX 11i v2 (64-bit only)64-bit x86 PC Compatible Red Hat Enterprise Linux 5 (x64 only) [Server Editions]64-bit x86 PC Compatible Novell SUSE Linux 11 (x64 only) [Enterprise Server]

AR System Server Supported DatabasesThe following Databases are supported on all Operating Systems and Platforms supported by BMC as defined in the “AR System Server Supported Hardware platforms and Operating Systems” section above. AR System supports the listed version of vendor products or higherMinimum Database VersionOracle 11g R1 [Standard Edition, Standard Edition One, Enterprise Edition + RAC]

The following additional databases are supported.Minimum Database Version Minimum Operating System versionMicrosoft SQL Server 2005[Standard, Enterprise 32-bit or 64-bit Editions]

Windows Server 2003[Standard, Enterprise and Datacenter 32-bit or 64-bit Editions]

Sybase ASE 15.0 Solaris 10

IBM DB2 9.7 [Enterprise Server, Workgroup Server Editions]

Solaris 10,IBM AIX 6.1,Windows Server 2003 [Standard, Enterprise and Datacenter 32-bit

or 64 - b it E d it i on s ]

The following Database Client(s) versions are supported and required to operate properly with supported databases. Database clients must match these versions - lower or higher versions are not supported PPlatform Database Client version

32-bit Windows servers Oracle : 32-bit Oracle 11g R1, 11g R2IBM DB2 : 32-bit DB2 9.7

64- bit Windows serversOracle : 64-bit Oracle 11g R1, 11g R2IBM DB2 : 64-bit DB2 9.7Oracle : 64-bit Oracle 11g R1, 11g R2

UNIX

Sybase : 64-bit Sybase 15IBM DB2 : 64-bit DB2 9.7

Linux Oracle : 64-bit Oracle 11g R1, 11g R2


Known Issues for AR System Server Supported Configurations1. The 32-bit Windows version of AR System is only supported on 32-bit Windows operating

systems and innon-production environments (e.g. Proof-of-Concept, Demo, Development etc.).

2. For 64-bit Windows operating systems and production environments, the 64-bit Windows version of AR System is required.

3. In general, BMC recommends running on the latest Service Pack, Maintenance Level or other such update to listed operating systems.

4. Trusted extensions for Solaris are supported. Please see O ra c le S o l a r i s Sec u r i ty F A Q for more information

5. AIX 6.1 must be at TL 2 – SP1 or greater

Known Incompatibilities for AR System Server1. A Database is required for AR System. Flat files are not supported.2. Solaris running on x86 or x64 processors is not supported.3. Windows or Linux running on Itanium processors is not supported.

Java SupportAR System (Server, Mid-Tier, and Developer Studio) 8.1.00 supports the following listed version orhigher

Supported Vendors are:Operating System Vendor Minimum recommended versionWindows, Solaris, Linux (Red Hat and SUSE) Oracle Java SE 6 Update 17HP-UX HP HP-UX 11i Java SE 6.0.06

AIX IBM IBM Ja v a 6 SR7

Note: Oracle refers to Java 1.6 as “6.0”. See J a v a SE Na m i n g a n d Ve r s io n s for more details.Refer to “ H P - UX 11 i J a v a - V e r s ion Hi s to r y ” at H P - UX J a v a So f t w a r e for Naming and Version details

Known Incompatibilities for Java1. When running in a 64-bit JVM, the Email Engine cannot support the MAPI protocol.2. When running in a 64-bit JVM, OLE Automation feature will not be available in Developer Studio.


AR System Mid-Tier Supported ConfigurationsThe following Web / Application Servers and Servlet Engines are supported on all operating systems and platforms supported by BMC as defined in the “AR System Server Supported Hardware platforms and Operating Systems” section above. AR System supports the listed version of vendor products or higher.Minimum Web / Application Server versions Minimum Servlet Engine versionsApache 2.0.x ServletExec 5.0Tomcat 6.0.20 Tomcat 6.0.20JBoss 5.1.0 JBoss (Embedded) 5.1.0Oracle BEA WebLogic 10.3 Oracle BEA WebLogic Servlet Engine 10.3

IBM W eb S p h e re 7.0 IBM W eb S p h e re S e r v l e t E n g i n e 7.0

The following additional Web / Application Servers are supported.Minimum Web / Application Server version Minimum Operating System versionMicrosoft IIS 6.0 Windows Server 2003 (32-bit or 64-bit)

Known Issues for AR System Mid-Tier Supported Configurations1. Crystal or BO Enterprise (not included – see below for supported versions/editions) is

required for web based reporting using Crystal reports. BMC Analytics Premium may also be used.

2. The following minimum standards are required to use the Mid-Tier Servlet API Version 2.3+ JSP API Version 1.2+ SOAP Version 1.1 or 1.2 HTML Version 4.0+ JavaScript Version 1.3+

3. HTTP Version 1.1 required4. The JRockit Java Virtual Machine is supported when installed with the Oracle BEA WebLogic

application server, but only for use with WebLogic.5. IBM WebSphere requires the IBM supplied Java Technology to operate correctly on supported Windows,

Linux and other OS Platform. Please visit S y s t em R e q uire m en t s f or W e bSph e re Appl i c a t ion S e r v er at IBM product support site.

Potential Incompatibilities for AR System Mid-Tier1. The following combinations may work properly, but are classified by BMC as “unconfirmed”.

a. ServletExec 5.0 may not be supported on Apache 2.2.

2. New Atlanta has ceased support for ISAPI with IIS 6.0 or higher. Please refer to FAQ #364 on the New Atlanta support site for more information. N ew At la n ta Ser v le t E xec F A Q


Developer Studio Supported ConfigurationsAR System supports the listed version of vendor products or higherMinimum Operating System VersionWindows XP (32-bit Only)Windows Vista [Enterprise, Business, Ultimate Editions] (32-bit only) Windows 7 [Professional, Enterprise, Ultimate Editions] (32-bit or 64-bit)

Win d ows S e r v e r 2003 (32 - b it or 6 4 - b it)

Browser Supported ConfigurationsThe following browsers are supported on all operating systems and platforms supported by BMC as defined in the “AR System Server Supported Hardware platforms and Operating Systems” and “Developer Studio Supported Configurations” sections above. AR System supports the listed version of vendor products or higher

Minimum Browser versionFirefox 3.6

The following additional browsers are supported.Minimum Browser version Minimum Operating System version

Windows XP (32-bit only)Internet Explorer 8 Windows Vista [Enterprise, Business, Ultimate Editions] (32-bit or 64-bit)

Windows 7 [Professional, Enterprise, Ultimate Editions] (32-bit or 64-bit)Safari 4.0.5 Macintosh OS X 10.5

Known Issues for AR System Browser Supported Configurations1. For optimal browser colors in AR System forms, set the color depth in the client system to at least 24 bits2. HTTP Version 1.1 required3. Adobe Flash Player 10.1.82.72 or higher is required


Virtual Environment SupportSupport Definitions for Virtual EnvironmentsSupport is defined at two levels — full or partial. A fully supported virtual environment indicates that BMC will accept problems reported in the virtual environment; recreate any reported problems within the virtual environment; and address the issue in the same manner as other reported issues on non-virtual environments.

Partial supported indicates that BMC will accept problems reported in the virtual environments specified below, but reserves the right to request customer assistance in problem determination, including recreating the problem in a non-virtual environment. Under partial support, reported defects either found to be unique to a virtual environment or not reproducible within a native non-virtual environment will be addressed at the discretion of BMC. Defects requiring time and resources beyond commercially reasonable effort may not be addressed.

BMC will only provide partial or full support for those operating systems running within a virtual environment that are defined within BMC Remedy compatibility matrix as supported on a non-virtual environment.

Fully supported virtual environmentsThe following are fully supported virtual environments for the BMC Atrium CMDB or BMC Remedy IT Service Management applications running on:

Vendor Virtual platformVMware ESX / ESXi Server™

Oracle Solaris 10 Zones (Whole Root and Sparse)

Hewlett Packard HP-UX Virtual Partitions (vPar)

IBM AIX Logical Partitions (LPAR)

Microsoft Hyper-V

Partially supported virtual environmentsVendor Virtual platform

VMware GSX Server, Workstation, VMware Server,

Dynamic Resource Scheduler (DRS) and vMotion Enabled Environments

Known incompatibilities for virtual environments1. BMC recommends against running server components of BMC Atrium technologies or BMC

Remedy IT Service Management applications within VMware Workstation in a production environment.


Product VersionFreedom Scientific JAWS® for Windows

11

Other Product Compatibility Supported ConfigurationsRemedy Component Products CommentsAR Server SNMP Agent BMC Patrol, Patrol Express SNMP v2AR Server SNMP Agent BMC Patrol Enterprise Manager AR System APIRemedy Email Engine (Windows) Microsoft Exchange Server 2003 SP2 (64-

bit) Microsoft Exchange Server 2007 SP3 (64-bit)

Email/MAPI, IMAP, POP3, SMTP, MBOX

AR ODBC (Windows) Microsoft Excel 2003, 2007Microsoft Access 2003, 2007

AR ODBC Drivers provided with7.6.04 Remedy User Tool will be usable with AR System 8.1.00

AR ODBC (Windows) Crystal Reports 2008Crystal Reports 2011

Design and Run reports through the AR ODBC interface.

AR ODBC Drivers provided with7.6.04 Remedy User Tool will be usable with AR System 8.1.00

Remedy Mid-Tier (Windows) Crystal Reports Server 2008 Crystal Server 2011

Remedy Mid-Tier (Windows) BusinessObjects Enterprise XI 3.1 BusinessObjects Enterprise XI 4.0

[ P r e mium, P rof e ss ion a l]

Known Issues for Other Product Compatibility Supported Configurations1. BusinessObjects Enterprise 3.1 and Crystal Report Server 2008 are only supported on

Windows Operating System.2. BusinessObjects Enterprise 4.0 and Crystal Server 2011 are only supported on Windows

OperatingSystem

Known Incompatibilities for Other Product Compatibility Supported Configurations

1. The SAP BusinessObjects Enterprise Professional server supplied with “BMC Analytics for BSM” does not allow you to use Crystal Reports with BMC Remedy Mid-Tier. The Premium edition of BMC Analytics is required

2. SAP strongly recommends that BusinessObjects XI 3.0 customers upgrade to BusinessObjects XI 3.1 in all environments. BusinessObjects XI 3.0 is therefore not supported. Please refer to the SAP Note#1261170 for details

Screen Reader Supported ConfigurationsThe following screen reader is supported to make AR System accessible to people with disabilities:

BrowserInternet Explorer 8


Language OfferingsLocalization (L10N): AR System end user interfaces are localized into

English Italian Russian French Spanish Korean

German Japanese Brazilian Portuguese Simplified Chinese

Internationalization (I18N): AR System supports the following character encodings:

MS 1252/ISO-8859-1 and -15 MS 932/EUC-JP MS 874/TIS-620 (Win only) MS 1250/ISO-8859-2 BIG5 Unicode UTF-8/UTF-16

(Java) MS 1257/ISO-8859-13 MS 936/GB2312 MS 1251/ISO-8859-5 MS 949/KSC-5601-1987

This represents support for the following language sets Latin-1: English, Danish, Dutch, Finnish, French, German, Icelandic, Italian, Norwegian, Portuguese,

Spanish and Swedish Latin-2: English, Albanian, Croatian, Czech, Hungarian, Polish, Romanian, Slovak, Slovenian Latin-4: English, Estonian, Greenlandic, Lappish, Latvian, Lithuanian Japanese Traditional Chinese Simplified Chinese Korean Cyrillic: Russian Standard Thai (Windows Only)


Remedy E-mail Engine

Yes No No No7.5.00Remedy E-mail Engine

No Yes Yes Yes7.6.04Remedy E-mail Engine

No No Yes Yes8.0.00Remedy E-mail Engine

No No No Yes8.1.00

Distributed Server Option 7.5.00

Yes Yes [7.5.00 features]

Yes [7.5.00 features]




Yes Yes [7.6.04 features]



No No Yes Yes [8.0.00 features]

Distributed Server No No No Yes

Remedy Applications and ProductsClient / Add-On / Application

Supported on Server 7.5.00?


Supported on Server 8.0.00


AR System Developer Studio

Yes Yes [7.5.00 features] Yes [7.5.00 features] Yes [7.5.00 features]

AR System Developer Studio 7.6.04

Yes [7.5.00 features] Yes Yes [7.6.04 features] Yes [7.6.04 features]

AR System Developer Yes [7.5.00 features] Yes [7.6.04 features] Yes Yes [8.0.00 features] Stu d io 8.0.00

AR System Developer Studio 8.1.00

Yes [7.5.00 features] Yes [7.6.04 features] Yes [8.0.00 features] Yes

Remedy User 7.5.00 Yes Yes [7.5.00 features] No No

Remedy User 7.6.04 Yes [7.5.00 features] Yes No [ODBC supported] No [ODBC supported]

AR System Mid-Tier 7.5.00


AR System Mid-Tier Yes [7.5.00 features] Yes Yes [7.6.04 features] Yes [7.6.04 features] 7.6.04


Yes [7.5.00 features] Yes [7.6.04 features] Yes Yes [8.0.00 features]


Yes [7.5.00 features] Yes [7.6.04 features] Yes [8.0.00 features] Yes

Remedy Approval Server 7.5.00


Remedy Approval Server 7.6.04

No Yes Yes [7.6.04 features] Yes [7.6.04 features]

Remedy Approval No No Yes No S e r v e r 8.0.00 Remedy Approval Server 8.1.00

No No No Yes

Remedy Assignment Yes Yes [7.5.00 features] Yes [7.5.00 features] Yes [7.5.00 features]Engine 7.5.00Remedy Assignment No Yes Yes [7.6.04 features] Yes [7.6.04 features]Engine 7.6.04Remedy Assignment No No Yes NoEngine 8.0.00Remedy Assignment No No No YesEngine 8.1.00

O p tion 8.1.00


Remedy Full Text Yes No No NoSearch 7.5.00Remedy Full Text No Yes No NoSearch 7.6.04Remedy Full Text No No Yes NoSearch 8.0.00Remedy Full Text No No No YesSearch 8.1.00Remedy Link for Tivoli v6.3

Yes Yes Yes Yes

Remedy Link for Oracle

No No No No

Remedy Link for Oracle/ SQL Server 7.0.00

Yes Yes Yes Yes

Remedy Link for MS Project 7.0

Yes Yes Yes Yes

Remedy Link for MS Project 7.1

Yes Yes Yes Yes

Client / Add-On / Application





Remedy Encryption Yes

Yes

[7.5.00 features] Yes


[7.5.00 features]7.5.00Remedy Encryption Y

es[7.5.00 features] Y

esYes





esYes




es[8.0.00 features] Yes

8.1.00AR System Migrator 7.5.00AR System Migrator 7.6.04AR System Migrator

Yes No No No

Yes Yes No No

Yes Yes Yes No

8.0.00 AR System Migrator 8.1.00

Yes Yes Yes Yes

Remedy Service Desk Yes Yes No No7.0.xRemedy Service Desk Yes Yes Yes Yes7.5.xRemedy Service Desk Yes Yes No No7.6.00Remedy Service Desk No Yes Yes Yes7.6.04Remedy Service Desk No No Yes Yes8.0.00Remedy Service Desk No No No Yes8.1.00Remedy Asset Management 7.0.xRemedy Asset Management 7.5.x Remedy Asset Management 7.6.00 Remedy Asset Management 7.6.04 Remedy Asset Management 8.0.00

Yes Yes No No

Yes Yes Yes Yes

Yes Yes No No

No Yes Yes Yes

No No Yes Yes



Supported on Server



Supported on Server

Remedy Asset Management 8.1.00

No No No Yes

Remedy Change Yes Yes No NoManagement 7.0.xRemedy Change Yes Yes Yes YesManagement 7.5.xRemedy Change Yes Yes No NoManagement 7.6.00Remedy Change No Yes Yes YesManagement 7.6.04Remedy Change No No Yes YesManagement 8.0.00Remedy Change No No No YesManagement 8.1.00Service Level Management 7.0.xService Level Management 7.1.00 Service Level

Yes Yes No No

Yes Yes No No

Yes Yes Yes Yes

Man a ge m e nt 7.5 Service Level Management 7.6.00 Service Level Management 7.6.04 Service Level Management 8.0.00 Service Level Management 8.1.00

Yes Yes No No

No Yes Yes Yes

No No Yes Yes

No No No Yes

Service Request Yes Yes No NoManagement 2.2.0Service Request Yes Yes Yes YesManagement 7.6.00Service Request No Yes Yes YesManagement 7.6.04Service Request No No Yes YesManagement 8.0.00Service Request No No No YesManagement 8.1.00

Atrium Core 7.5.00 Yes Yes (Win 32-bit and Unix and Linux)

Yes (Win 32-bit and

No Unix and Linux)Atrium Core 7.6.03 No Yes Yes YesAtrium Core 7.6.04 No Yes Yes Yes

Atrium Core 8.0.00 No No Yes YesAtrium Core 8.1.00 No No No Yes

Atrium Integration Yes Yes Yes YesEngine 7.5.00Atrium Integration Yes Yes Yes YesEngine 7.6.03Atrium Integration Yes Yes Yes YesEngine 7.6.04Atrium Integration Yes Yes Yes YesEngine 8.0.00Atrium Integration Yes Yes Yes YesEngine 8.1.00



Supported on Server



Atrium Integrator 7.6.04

No Yes No


No No Yes


No No No

Supported on Server 8.1.00 No

Yes

Yes

Known Issues for Remedy Applications and Products1. It is strongly recommended that all users on a single AR System Server use the

same Remedy Administrator or Developer Studio version.2. AR System servers co-located on the same machine must be the same version.3. In AR System 7.5.00 and higher, unlimited flashboards no longer require an additional license

add-on

Known Incompatibilities for Remedy Applications and Products1. Previous versions of Atrium Core, ITSM, SRM and SLM may not be compatible when Mid-Tier is

installed within a 64-bit JVM. Please refer to the Ex p ect e d 64 - bit int e rop e ra b i lit y w ith B MC R e m edy A R S y s t em M i d - T ier for more information


Comparison of Support between the AR Systemversion 8.0.00 and 8.1.00Support removed is highlighted in red. Support added is highlighted in bold.8.0.00 8.1.00Operating SystemsWindows Server 2003 or higher (32-bit or 64-bit) Windows Server 2003 or higher (32-bit or 64-bit) HP-UX 11iv2 or higher (Integrity / Itanium) HP-UX 11iv2 or higher (Integrity / Itanium) Solaris 10 or higher Solaris 10 or higherIBM AIX 6.1 or higher IBM AIX 6.1 or higherRed Hat Enterprise Linux 5 or higher (x64) Red Hat Enterprise Linux 5 or higher (x64)Novell SUSE Linux 11 or higher (x64) Novell SUSE Linux 11 or higher (x64) Windows XP, Vista, Windows 7 (client only) Windows XP, Vista, Windows 7 (client only) Macintosh 10.5 or higher (browser only) Macintosh 10.5 or higher (browser only) DatabasesMicrosoft SQL Server 2005 or higher (32-bit or 64-bit) Microsoft SQL Server 2005 or higher (32-bit or 64-bit)Oracle 11g R1 or higher Oracle 11g R1 or higherIBM DB2 9.5 or higher IBM DB2 9.7 or higherSybase ASE 15.0 or higher Sybase ASE 15.0 or higherWeb ServersApache 2.0.x or higher Apache 2.0.x or higherTomcat 6.0.20 or higher Tomcat 6.0.20 or higherJBoss 5.1.0 or higher JBoss 5.1.0 or higherOracle BEA WebLogic 10.3 or higher Oracle BEA WebLogic 10.3 or higherMicrosoft IIS 6.0 or higher Microsoft IIS 6.0 or higherIBM WebSphere 7.0 or higher IBM WebSphere 7.0 or higherServlet EnginesServletExec 5.0 or higher ServletExec 5.0 or higherBrowsersInternet Explorer 8 or higher Internet Explorer 8 or higherFirefox 3.6 or higher Firefox 3.6 or higherSafari 4.0.5 or higher Safari 4.0.5 or higher


Documents

BMC Remedy AR System Compatibility Matrix v8.1.00 Web viewBMC Remedy AR System 8.1.00 Compatibility Matrix. BMC Remedy AR System 8.1.00 Compatibility Matrix. BMC Remedy AR System 8.1.00