What to expect from your visit at - Floating Hospital...For medical and dental appointments: 718-784-2240, extension 299 For mental health appointments: 718-784-2240, extension 166

Phone: 718-784-2240 Fax: 718-784-0240 www.thefloatinghospital.org

The Floating Hospital offers free van transportation

The Floating Hospital ofrece servicio de transporte gratuito del refugio a la clínica

What to expect from your visit at The Floating Hospital

1. When you arrive you will be asked to register at the front desk. If you are a new patient, you will need to complete some paperwork so we can create a medical record for you.

2. Once the registration process is complete, a medical assistant will call you into a triage room to take your vital signs (blood pressure, temperature, etc.) and ask you some questions about your medical history.

3. After your vital signs are taken, you will return to the waiting room to wait for the doctor to call you into an examination room.

4. If you are with your family, each member of the family will be examined by the doctor one at a time.

5. You will return to the waiting room after your exam. The medical assistant will call you if you need additional tests or procedures.

6. The medical assistant will bring you to the exit area after your tests and procedures are completed. There, you can make an appointment for a follow-up visit.

7. Please relax in the exit area until you are called to board the van for your ride home.

8. Please feel free to speak to anyone at the front desk if you have questions.

While you are waiting, we invite you to inquire with our Health Education department about the many health education programs we have available for you.

We take the time to provide personal and professional attention to everyone. Please be patient.

Welcome!




Frequently asked questions

What insurance plans do you take? � We take all Medicaid Managed Care plans and most other insurance

plans

If a resident doesn’t have insurance will you still provide services? � Yes

What is a PCP? � A term used by insurance companies to identify a patient’s main

doctor or primary care provider

Is a shelter resident able to switch PCPs? � We encourage all of our new patients to identify The Floating Hospital

as their PCP. Residents can change their PCP several times a year

What documents do residents need to bring on the day of their appointment?

� Residency letter � Insurance card � Social Security number � Immunization information

Who do I contact at The Floating Hospital if I have questions related to residents’ insurance?

� Call our registration specialists at 718-784-2240, ex. 299

After leaving a shelter, can a resident still use The Floating Hospital’s services?

� Yes. The resident can make an appointment to be seen at our community health center. The Floating Hospital PCP doesn’t change.

Call for appointments718-784-2240Monday - Thursday, 8:30AM - 5:00PM

Insurance and Registration




Comprehensive medical, dental and mental health services at one convenient location

General medical services

� Comprehensive medical examinations, preventative visits and immunizations

� Gynecological examinations

� Pregnancy testing and prenatal care referrals

� Treatment and medication management for chronic health issues including asthma, diabetes, high blood pressure, respiratory infections, skin disorders, seizures and STDs

� Vision, hearing, TB and lead screenings

� Cardiology

� Confidential HIV testing and counseling

Dental services

� Dental examinations, cleaning, scaling and oral cancer screenings

� Fillings, extractions, root canal treatment and crowns

� Bridge work and full and partial dentures

Mental health services

� Psychiatric and psychological screenings, evaluations and treatment

Call for appointments

For medical and dental appointments: 718-784-2240, extension 299For mental health appointments: 718-784-2240, extension 166Monday - Friday, 9:00AM - 5:00PM, walk-ins accepted until 3:30PM

Quality primary healthcare for your entire family




Medical Dental Mental health

Call today to make an appointment and arrange for free van pick-up 718-784-2240, extension 299

As a patient of The Floating Hospital, you will need the following when you arrive for every appointment:

� Your residency letter

� Your insurance card and any other insurance information you have


For medical and dental appointments: 718-784-2240, extension 299

For mental health appointments: 718-784-2240, extension 166

Monday - Friday, 9:00AM - 5:00PM, walk-ins accepted until 3:30PM

Quality compassionate primary healthcare services available




Frequently asked questions

Can I continue to be seen by The Floating Hospital if I leave the shelter? � Yes. Any resident who receives housing and no longer resides in the

shelter can be seen at The Floating Hospital’s Community Health Center

What services are provided at The Floating Hospital’s Community Health Center?

� All of the services you receive now at our shelter clinics including primary medical services, cardiology, dental services, psychotherapy and psychiatric services

How do I make an appointment at The Floating Hospital’s Community Health Center?

� Call our appointment line at 718-784-2240, extension 159. The clinic is open Monday through Friday (hours below)

Where is The Floating Hospital’s Community Health Center located? � Conveniently, in the same building as the shelter clinic though the

entrance is around the block, at 41-43 Crescent Street

� We’re close to several subway stops: take the 7 or N to Queesboro Plaza or the E, R or V to Queens Plaza

What insurance is accepted? � Most insurance plans are accepted

� Sliding fee for uninsured patients based on household size and income

What should I bring with me? � Insurance card � Identification � Bring vaccination records for your kids � If you don’t have insurance, bring proof of household income

(your last paystub or last tax return)

Call for appointments718-784-2240, extension 107 or 159Monday - Thursday, 8:00AM - 7:00PM, Friday, 8:00AM - 5:00PM

What Shelter residents need to know about continuing care at The Floating Hospital once they leave the shelter system




Due to changes to Medicaid you are required to enroll in a Medicaid Managed Care Plan.

In addition, you need to choose a Primary Care provider (PCP). We ask that you choose a Floating Hospital provider as your PCP.


For medical and dental appointments: 718-784-2240, extension 299

For mental health appointments: 718-784-2240, extension 166

Attention Residents

41-43 Crescent Street, Long Island City, NY 11101 Phone: 718-784-2240 www.thefloatinghospital.org

The Floating Hospital Community Health Center offers free van transportation for Queensbridge, Ravenswood and Astoria Houses residents The Floating Hospital Community Health Center ofrece servicio de transporte/van gratuito para los residentes de Queensbridge, Ravenswood y Astoria Houses

Tuesday - Friday 9:00 AM - 4:00 PM Last participant: 3:30 PM

Call to schedule an appointment 718-784-2240, extension 180

Women, Infants and Children (WIC) program is now available!

41-43 Crescent Street, Long Island City, NY 11101 Phone: 718-784-2240 www.thefloatinghospital.org

The Floating Hospital Community Health Center offers free van transportation for Queensbridge, Ravenswood and Astoria Houses residents The Floating Hospital Community Health Center ofrece servicio de transporte/van gratuito para los residentes de Queensbridge, Ravenswood y Astoria Houses

Directions Direcciones

Location

41-43 Crescent Street, Long Island City, NY 11101

Subway

Take the 7, N or Q train to Queensboro Plaza. Exit via the Queensboro Plaza North exit. Once outside, turn right and walk towards Crescent Street (you do not have to cross any streets). Make a right at Crescent and you will see the clinic.

Tome el tren No. 7, N o tren Q hasta la estación de Queensboro Plaza. Salga por la salida que dice “Queensboro Plaza North” exit. Una vez afuera, doble a la derecha y camine hacia la calle Crescent (no tiene que cruzar ninguna calle). Una vez llegue a la calle Crescent, doble a la derecha y Ud. verá la clínica.

Bus

Take the Q32, Q69, Q101 or Q102. Get off at the Queensboro Plaza stop.

Tome el bus Q32, Q69, Q101 or Q102. Se baja en la parada Queensboro Plaza.

Van

Free van transportation for Queensbridge, Ravenswood and Astoria Houses residents

Servico de camioneta gratuito para los residentes de Queensbridge, Ravenswood y Astoria Houses

Call to make an appointment today

Llame hoy para hacer una cita

718-784-2240, extension 159 718-784-2240, extensión 299

Most insurance plans accepted • Sliding fee scale for the uninsured

Aceptamos la mayoria de los Planes de Salud • ofrecemos planes de descuento parapagos en efectivo

Call to make an appointment today Llame hoy para hacer una cita718-784-2240 Monday - Thursday: 8:00AM - 7:00PM, Friday: 8:00AM - 5:00PM

718-784-2240, extensión 107 o 159 Lunes a Jueves: 8:00AM - 7:00PM, Viernes: 8:00AM - 5:00PM

Free transportation for Queensbridge, Ravenswood and Astoria Houses residents

Servico de transporte gratuito para los residentes de Queensbridge, Ravenswood y Astoria Houses

Documents

What to expect from your visit at - Floating Hospital...For medical and dental appointments: 718-784-2240, extension 299 For mental health appointments: 718-784-2240, extension 166