Welcome To Citizens Conferencing

Welcome To Citizens Conferencing

Citizens Conferencing is a full service conferencing company that provides a full array of conferencing solutions to companies of every size and variety.

We offer the latest in “Gee Whiz” conferencing technology to make your meetings the best they can be…

• the best sound quality• the best enhancements• the best security

We provide you with a Personal Conferencing Manager who is “Gung-Ho” to talk with you and provide the highest quality services you need, when you need them.

Choose the solution that fills the need for your industry and your company.

Citizens Conferencing knows that every business is different and has different conferencing needs.

That’s why we offer the following variety of products that are easy to use and can be customized to best serve your needs.

Automated

Conference On DemandQuick Call

Web

Web View Plus

Operator Assisted

Operator Meet-MeOperator Dial OutInternational Services

Conference On Demand

Quick Call

Web View Plus

Operator Meet-Me

Operator Dial Out

International Services

Automated Products


Conference On Demand is our new fully automated service that allows instant conferencing with no prior reservation*. It provides an immediate means of communication and saves you time and money.* Subject to port capacity at the time of your conference. 50 participant limit.


Quick Call

Web View Plus

Operator Meet-Me

Operator Dial Out


Automated Products


Benefits:

• Save Time: No need for reservations.

• Save Money: Lowest rates.

• Easy to Use: Simply dial your 800#, enter your passcode and access your conference room 24 hours a day, 7 days a week.

Conference On Demand Demo

Bob has a need to meet with his staff of 7 sales managers who office in 7 different cities. Conference On Demand is an ideal solution for this meeting.

To save time, Bob elects to use e-mail instead of phone or fax to contact his staff.

Automated Products


Bob sends these simple instructions to each sales manager by e-mail:1) 800 number to call2) passcode3) time of the meeting

800 numberPasscodeTime of the meeting

Automated Products


At the appointment time, Bob dials the 800 number and the passcode.

As host of the meeting, he is joined by his 7 sales managers.

The group convenes and the participants work together easily without the need for operator assistance.

The participants are notified by Bob that a Conference On Demand meeting will be regularly scheduled every week at the same time, with the same 800 number, and the same passcode.

Automated Products


Quick Call

Web View Plus

Operator Meet-Me

Operator Dial Out


Automated Products

Quick Call

Quick Call is a fully automated conferencing option that eliminates hold times and grants participants freedom to enter or exit calls without operator assistance.


Quick Call

Web View Plus

Operator Meet-Me

Operator Dial Out


Automated Products

Quick Call

Benefits:

• Save Time: IVR-based Automated Reservation System.

• Security: Tone or Silent entry.

• Large Meetings: Tone or Silent entry.

• Easy to Use: Simply schedule a reservation, dial your permanently assigned 800#, enter your pass code and access your conference room.

Quick Call Demo

Sally received a call from her customer asking about production schedules, shipping and delivery.

Automated Products

To answer these questions Sally will need to talk to her factory manager,

shipping manager,and her contact with the delivery service.

Quick Call Demo

Sally decides that a teleconference meeting including these three contacts, herself and the customer would be the most effective way to get the answers the customer needs.

Quick Call is an ideal solution for this meeting.

Automated Products

Quick Call Demo

Sally calls the Citizens Conferencing reservation line at 800-598-5097 to schedule a Quick Call conference using her own 800#, personal pass code, and a project number so that it will be reflected on her bill.

Automated Products

800-598-5097

Quick Call Demo

Sally elects to phone her contacts rather than e-mail or fax, so that she can explain the situation and discuss how each manager should prepare for the meeting.

Automated Products

Once she has notified her staff, she calls her customer to make sure that the meeting time would be a good time for her.

Quick Call Demo

At the end of each conversation Sally gives each person the following instructions:

Automated Products

800 numberPasscodeTime of the meeting

Quick Call Demo

At the appointment time, Sally dials the 800 number and the passcode. As host of the meeting, she is joined by her staff of 3 managers, along with her customer.

Automated Products

One by one, Sally’s staff answers the customer’s questions. The customer is happy with the results of the meeting and thanks Sally for the prompt and efficient way of answering her various questions.


Quick Call

Web View Plus

Operator Meet-Me

Operator Dial Out


Web Products

Web View Plus

Web View Plus is an online meeting center that provides virtual meetings/presentations to match the productivity of face-to-face meetings by incorporating audio, data, and video into a full-featured online meeting room.


Quick Call

Web View Plus

Operator Meet-Me

Operator Dial Out


Web Products

Web View Plus

Benefits:

• Save Money: Reduced travel costs.

• Save Time: Increased efficiency and profitability, also facilitates collaboration.

• Security: No uploading, files are encrypted and encoded while being sent via the internet.

• Flexibility: Allows impromptu demos and other unplanned events during the presentation.


Quick Call

Web View Plus

Operator Meet-Me

Operator Dial Out


Web Products

Web View Plus

Special Features:

• Application Sharing: Allows any participant to share an application without uploading the program to a server.

• Presentation Sharing: Allows any participant to share presentations without uploading the file to a server.

• Document Sharing: Allows any participant to share presentations without uploading the file to a server.

• Web Browsing: Allows the presenter to navigate through the web, with participants following along.


Quick Call

Web View Plus

Operator Meet-Me

Operator Dial Out


Web Products

Web View Plus

Special Features:

• Remote Control: Allows the control of any user’s system remotely. (once permission is granted)

• File Transfer: Enables instant file transfer to all participants within a meeting.

• Live Chat: Allows participants to chat publicly or privately.

• Record and Playback: Allows the meeting to be recorded for playback at a later time.

Web View Plus DemoWeb Products

Giovanni has clients all over the U.S. He often must fly to meet with each of his clients to show them the newest offerings that his company has to offer.

The inconvenience of frequent travel and increasing airplane ticket costs has Giovanni looking for alternative ways of communication.


Giovanni decides to contact Citizens for a solution to his problem.

His Account Manager helps Giovanni to decide that Web View Plus would be the ideal solution.

Excited by the opportunity to stay away from the airport, he immediately asks the Account Manager to schedule a meeting with his accountant two days later.


Once the meeting is set up, his Account Manager sets up an online demo to show him all of the added features of Web View Plus.

Giovanni is ready to use Web View Plus to conduct his meeting with his accountant.

This is easy!


Giovanni elects to e-mail his accountant, instead of phone or fax; his accountant is very web oriented and the meeting itself will be held on the web. In the email he includes the following information:

1) the website address2) the passcode3) the time of the meeting

Website address:http://www.citizensconferencing.com/Citizens_Webviewcenter.html

Passcode

Time of the meeting


At the appointment time, Giovanni logs on the internet to the Web View Plus log-on screen.

With Web View Plus, there is no file uploading required, so security is not an issue. This allows Giovanni to access and share any file he wants during the meeting.

He types in the meeting number and passcode, and he finds his accountant waiting for him to review next year’s budget.


Together, Giovanni and his accountant discuss and make changes to the budget, each without having to leave their offices.

Giovanni finishes his meeting with his accountant and can’t help but smile knowing how much time and money he just saved.


Quick Call

Web View Plus

Operator Meet-Me

Operator Dial Out


Operator Assisted Products

Operator Meet-Me

With Operator Meet-Me, all participants from around the world can access their conference by dialing into a pre-designated number.

A Citizens Operator then connects the participants to the call after qualifying them to make sure they are entering the appropriate conference.


Quick Call

Web View Plus

Operator Meet-Me

Operator Dial Out



Operator Meet-Me

Benefits:

• Easy to Use: Set the reservation, inform all participants via phone, fax, or email. Have all participants call the assigned 800 number to be connected into the conference at the designated time.

• Recall Capabilities: These calls can be transcribed, taped or digitally replayed for reviewing at a later time.

Operator Meet-Me DemoOperator Assisted Products

Country Corp., a large corporation, has a Quarterly Investor Relations call that includes well over 100 participants from the U.S. and Europe.

To make sure that everything goes smoothly, their Citizens Conferencing Account Manager is brought in to help determine the best conferencing product to use.

Operator Meet-Me is the ideal solution for this meeting.


Once the meeting is set up, the Account Manager offers specific call enhancements that could be valuable to all attendees as well as those who cannot attend the meeting.

Digital Replay and Voice Casting will allow the company to replay the meeting by phone and to stream it over the Internet.

Fax is chosen over phone or email to send the meeting entry information to the different department heads from Country Corp.

1) 800 number2) time of the meeting


At the appointment time, all of the participants dial the 800 number. Once inside the meeting they’re greeted by the Operator.

The host has an option to ask that each party be announced as they enter the meeting. During the meeting, the Operator acts as a personal help desk, taking care of the participant’s needs and questions.


Quick Call

Web View Plus

Operator Meet-Me

Operator Dial Out



Operator Dial Out

With our Operator Dial Out service, a Citizens Operator will fully coordinate your conference by dialing out to participants anywhere in the world and joining them to the call at the appointed time.


Quick Call

Web View Plus

Operator Meet-Me

Operator Dial Out



Operator Dial Out

Benefits:

• Easy to Use: Simply set a reservation, inform all participants via phone, fax, or email, then a Citizens Operator will dial out to all participants and join everyone into the conference at the designated time.

• Recall Capabilities: These calls can be transcribed, taped or digitally replayed for reviewing at a later time.

Operator Dial Out DemoOperator Assisted Products

Memorum Inc., a large U.S. pharmaceutical corporation, is initiating a conference call surrounding their new product, ProChanor. They have several associates they want to include in this conference.

Unfortunately, they have not given notice to some of the people they want to participate in the discussion. They contact their Citizens Conferencing Account Manager, asking for advice on which product would help them accomplish their goal best.


Their account Manager recommends Operator Dial Out as the ideal solution for the meeting.

The Account Manager redirects Memorum to the Reservation Line, where they set up the time they would like the meeting to take place, and the names and phone numbers of the participants of the meeting.

Once the meeting is set up, the Account Manager offers select call enhancements that will be valuable to everyone that attends the meeting and those who do not attend the meeting.


Fax is chosen over phone or email to send the meeting information to the different department heads from Memorum.

1) 800 number2) time of the meeting


At the appointment time, the Operator calls all the participants to bring them into the meeting. During the meeting, the Operator acts as a personal coordinator, taking care of the participants needs and questions.


Quick Call

Web View Plus

Operator Meet-Me

Operator Dial Out




International Services are available for International participants who need to be included in a particular conference. The participants can access our bridges by dialing into a pre-assigned direct number.


Quick Call

Web View Plus

Operator Meet-Me

Operator Dial Out




Benefits:

• Easy to Use: Simply contact Citizens and request a direct phone number for international participants.

– 800 numbers don’t work outside of the U.S.

International Services DemoOperator Assisted Products

Unified Incorporated is an international company that is based in the U.S. They have several associates outside the U.S. they need to include in important conferences.

They contact their Citizens Conferencing Account Manager for advice on which product would help them to include international participants in a U.S. conference call.


Their Account Manager informs them of the International Services that Citizens offers for international meetings.

The Account Manager redirects them to the Reservation Line, where they give the time they want the meeting to occur and the number of international participants that will attend the meeting. The Operator then confirms the schedule, and gives them special phone numbers and passcodes for the international participants to use.

Once the meeting is set up, the Account Manager offers specific call enhancements that will be valuable to everyone that attends the meeting, as well as those who do not attend. Digital Replay and Voice Casting will allow the company to replay the meeting by phone and to stream it over the Internet.


The participants are sent emails instead of phone calls or faxes, as this is both the easiest and least expensive of all the options.

For the participants outside the U.S.:

1) phone number(not 1-800 because 1-800 only works in the U.S.)

2) Passcode

3) Time of the meeting


At the appointment time, all of the international participants dial the phone number and enter the passcode. Once inside the meeting they’re greeted by the rest of the conference participants.

The meeting finishes without a flaw, and Unified Incorporated has included their international participants and gained their insight.

VoiceCast

Digital Replay

Q&A / Polling

COM-Line

Taping

Transcription

Participation List

Enhancements

Full Array of Enhancements

Citizens Conferencing understands that you need a vendor who will go above and beyond your needs and exceed your expectations for those calls that require special attention.

We customize your conferencing package with expertise and care, and help you choose from the following features to enhance your call.

Enhancements

VoiceCast

This “broadcast” of a conference call over the Internet gives customers two options: accessing the audio portion of the conference call live or as a replay. Audio streaming allows you to broaden your audience.

VoiceCast

Digital Replay

Q&A / Polling

COM-Line

Taping

Transcription

Participation List

Enhancements

Digital Replay

Your conference can be digitally recorded for unlimited playback at a later time. The replay is accessible by dialing an 800 or direct number.

Digital Replay is a convenient, useful solution for participants who are unable to attend the live conference.

VoiceCast

Digital Replay

Q&A / Polling

COM-Line

Taping

Transcription

Participation List

Enhancements

Q&A / Polling

A formal Question and Answer session can be conducted during the conference by our conference coordinator.

Our Polling service allows our coordinator to capture the participants’ responses to specific questions. The results are then compiled.

VoiceCast

Digital Replay

Q&A / Polling

COM-Line

Taping

Transcription

Participation List

Enhancements

COM-Line

A separate communication line allows a conference coordinator and a designated participant to communicate outside of the conference.

The line can later be joined to the conference or remain isolated throughout the entire call.

This allows the coordinator to communicate with the contact through the conference.

VoiceCast

Digital Replay

Q&A / Polling

COM-Line

Taping

Transcription

Participation List

Enhancements

Taping

An analog tape of the conference can be requested at the time of call reservation.

Overnight or standard delivery of the tape is available.

VoiceCast

Digital Replay

Q&A / Polling

COM-Line

Taping

Transcription

Participation List

Enhancements

Transcription

Written documentation of a conference is available when requested 24 hours in advance.

The transcription can be delivered in hard copy, diskette, email or fax form.

VoiceCast

Digital Replay

Q&A / Polling

COM-Line

Taping

Transcription

Participation List

Enhancements

Participation List

A list of participants attending the conference can be provided within 24 hours following the conference.

At the customer’s request, captured information can include the following:

1) name

2) affiliation

3) phone number

VoiceCast

Digital Replay

Q&A / Polling

COM-Line

Taping

Transcription

Participation List

Dedicated Account Management:

Your dedicated Account Manager will:• Send personalized wallet and rolodex cards with

your account information.

• Offer training for our services via live conference or digital replay.

• Update all users on new products and services.

• Provide solutions for all your conferencing needs.

The Citizens Advantage

Monthly Invoices: Mailed monthly, these invoices are highly detailed, with the name of the leader, account number and other conference details such as:

• Dates• Times• Number of participants• Service type• Names of participants*

*Available with our Meet-Me Services


Electronic Billing and Fund Transfers: We can prepare invoices and monthly reports in electronic formats for our larger volume customers that are useful in tracking your company’s conference calling activities.

To save you time and money, Citizens Conferencing accepts your ACH payments or electronic fund transfers.


e-Access: By logging onto our website, you will be able to access many aspects of your account. You can view leader account details including:

• Upcoming and posted conference calls• Special services that have been utilized• Billing details• Update your account profile

Visit our website at www.citizensconferencing.com to set up your e-Access account and experience the Citizens Advantage.


http://www.citizensconferencing.com/



Reduce Travel Expenses

• A 2-hour, 20 person business meeting conducted in-person involving travel for 19 attendees costs $20,790.

Source: Meetings in America, INFOCOMM, May 1999

• The same meeting, conducted online with Citizens Conferencing would cost only $1,800.

Reduce Meeting Time

• The average time spent to prepare for, travel to and attend a 2-hour, 20 person business meeting is 212.96 hours.


• The average time spent preparing for and attending a 2-hour, 20 person business meeting online is 81.45 hours.


Commonly Asked Questions

Q) I am not very familiar with computers… Will I be able to use this product?

A) Yes! Web View Plus is so user friendly, once you’ve gone through it once with an account manager, you’ll be presenting with ease.

Q) What type of system is necessary to use Web View Plus?

A) As long as you have a Netscape, Microsoft Explorer or AOL browser with a minimum 28.8 internet connectivity, you meet the system requirements.

Commonly Asked Questions

Q) Can we incorporate graphs, charts or spreadsheets into our presentation?

A) Yes! But as the files will be converted to HTML format, increased legend sizes and data-point labels will make for clearer viewing.

*Note – Participants without current and up-to-date servers may experience a slight delay in reading some slides. Delays are usually due to ISP connections.

www.citizensconferencing.com




Documents

Welcome To Citizens Conferencing