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WELCOME TO A NEW PARTNERSHIP.
CMI Welcome Day
www.managers.org.uk
@CMI_managers
/bettermanagers
http://linkd.in/1imPoB6
THE AGENDA.
» Supporting your business
» ManagementDirect
» Our Qualifications and standards
» Quality Assurance and Compliance
» Our Approval Process
» Final questions
Please ask questions at any time!
CMI AT A GLANCE:
Our Vision:
better led and managed
organisations
Our Mission:
increase the number and
standard of professional
managers
focused on management
and leadership
66 years, 116K Members
& 30k learners
unique CMgr Standard
WE ARE...
The only chartered professional body dedicated to
raising standards of management and leadership
across all sectors of UK commerce and industry.
By setting professional management standards – built
into our qualifications, membership and content – we
recognise individual capability and give employers
confidence in their managers’ performance.
WE ARE RESEARCH LED….
GOOD MANAGERS?
» 80% of UK employees
think their manager sets a
bad example
» Over 1/3 tell a lie a day
» 72% of UK organisations
say they lack good
management & leadership
» UK management ranks
below US, Germany and
Japan
WE’RE ACCIDENTAL MANAGERS.
» Only 1 in 5 UK managers
are trained
» 2/3 of employers offer no
training
» Average manager waits
10 years
» We fail to utilise what
works
MUST DO BETTER. Individual Managers are not very good at it.
“Nearly half of UK line managers are ineffective.”
36% 43%
Highly effective
Effective
Ineffective or
highly ineffective
21%
...How effective is your line manager?
GOOD MANAGEMENT & MLD BUILDS BUSINESS:
» achieves growth & productivity
» boosts employee engagement & wellbeing
» attracts & retains talent
organisational performance people performance
• professional management
Diplomas ranked similarly to
MBA’s for resulting in
improved productivity
• Chartered Managers deliver
£391,443 in added value to
their organisation
WE’RE NOT FUTURE FIT.
» By 2020 we need 1 million
more GOOD Managers who
can:
› partner
› network
› demonstrate agility
› manage performance &
teams
› use technology smartly
» However, these are currently
the skills most managers lack
» Building on strong brand & high quality products
» Constantly improving our:
› Customer service - we are here to help.
› Communication - keeping you informed and up-to-date.
› Processes - compliant but built with you in mind.
› Systems - easy to use, minimising your admin.
› Resources - rich and accessible - ManagementDirect.
› Full marketing support - including collateral, access to
Research & case studies and promotion on our website.
› Local face - our regional boards and members.
» Joining a provider network already nearly 600 strong.
EASY TO DO BUSINESS WITH
CONTINUALLY LISTENING, LEARNING AND IMPROVING.
...we’re proud of where we are, but there’s still lots to do!
April Survey
Results 2013 2014 2015
would
recommend 67% 89% 92%
would give
testimonial 24% 55% 75%
our service 76% 93% 94%
resources
available 74% 83% 90%
0
5
10
15
20
25
30
35
40
45
Q1 Apr-Jun2013
Q2 Jul-Sep2013
Q3 Oct-Dec2013
Q4 Jan-Mar2013
Q1 Apr-Jun2014
Q2 Jul-Sep2014
Q3 Oct-Dec2014
Q4 Jan-Mar2015
Net Promoter Satisfaction (YoY)
Members +41 (+28) 89% (+4)
Chartered Managers +67 (+1) 99% (+1)
Education Providers +3 (+24) 94% (+4)
Employers +45 (+34) 95% (+10)
SATISFACTION - AT AN ALL TIME HIGH
+41
Q4 Jan-
Mar 2014
PRIVATE & CONFIDENTIAL – NOT FOR ONWARD DISTRIBUTION
CONTINUING TO BUILD A STRONG BRAND
our prompted awareness is
growing….
… and we are well ahead of
other Professional Bodies
and now half of Senior Managers
see us as authoritative
OUR BUSINESS STRATEGY 2015-16
THIS YEAR WE WILL: • HELP >28,000 learners become better managers
• GROW sales to £3.5m
• CONTINUE to build on the back of great customer service and
support
BY: • BUILDING even better partnerships with our existing Providers
and helping them grow
• ATTRACTING new Providers and helping dormant Providers
become active
• GROWING our lower level business more quickly
A REAL PARTNERSHIP
Integrated offer
» for all your MLD needs
» pathways to exploit CPD
» branded full learning resources
» thought leadership
» convert to membership and continuing shared relationship
Win/Win relationship
» priority partner
» all our resources are available to you
» we want to support your success
LOOKING FORWARD TO OUR PARTNERSHIP.
thank you for your interest and enjoy the day!
SUPPORTING YOUR BUSINESS.
Michelle DeBank-Burgess
Customer Services Manager - Education
SUPPORT TEAM.
» Customer Services
› Support relating to
◦ Approvals
◦ Registrations
◦ Certifications
◦ Staff approval admin
◦ CMI admin portal
support – the Hub
› Proactive approach
› Single point of contact
THE LAST 12 MONTHS
• Growing Customer
Satisfaction (94%)
• Improving Net
Promoter Score (+3)
IMPROVEMENTS TO COME
• Qualification and Staff
Approvals
• Moderation
• Enhanced online
qualification search
• Improved communications
• Extended marketing
support
• Increasingly proactive
approach
• Enhancements to your
area of the website
HELPING YOU TO GROW.
We want to help you
win more business....
Harness the CMI Brand and
Offer
Relevant Value Adding
Services
On Demand Support
HARNESS THE CMI BRAND & OFFER
• Exploit Research
Findings
• Improve Media Profile
• Co-branded marketing
materials
VALUE ADDING SERVICES:
Customised
Management Direct
Chartered Manager
Assessment Centre
Recognised
Programmes
Pathways Learning
Materials
ON DEMAND SUPPORT SERVICES:
Assisted Registration
External Assessment
MEMBERSHIP BENEFITS.
» Available to learners for
duration of the course.
» Also available to Centre staff
» Professional recognition
» Boost career earnings
MEMBER BENEFITS
» ManagementDirect
» Professional Manager
magazine
» CPD
» Career Support
» Legal Helpline
» Business HR
» Research Library
CHARTERED MANAGER.
» One of the top 3 most effective ways to develop a career in management.
» Demonstrates commitment to professional development and helps retain talent.
» Pays out: Chartered Managers deliver an average of £391k more to their organisations!
» For more information on the
resources available to centres, marketing, and Chartered Manager status, please contact your Relationship Manager.
HOW ELSE CAN WE SUPPORT YOU?
SUPPORTING YOU 24/7.
James Craig ManagementDirect Relationships Manager
ALL YOU CAN EAT LEARNING.
» CMI's online resource centre for all things management, provides invaluable professional support for what’s top of the agenda right now.
» It offers not only a comprehensive library of resources, but also a range of practical and convenient tools to help with the challenges of the day.
» Choose the topic and at your fingertips is a mini-course consisting of a range of content, from videos, checklists, e-learning modules and articles – all collected, collated and expertly validated to provide you with the right information at the right time.
MANAGEMENTDIRECT DEMONSTRATION.
http://www.managers.org.uk/experiencemd
QUESTIONS?
QUALIFICATIONS AND STANDARDS.
Nicola McGinley Qualifications Development Officer
OUR QUALIFICATIONS PORTFOLIO.
OUR QUALIFICATIONS FRAMEWORKS.
CMI QUALIFICATION SIZES.
AWARD CERTIFICATE DIPLOMA EXTENDED
DIPLOMA
1 – 12
credits
13 – 35
credits
37+
credits
62+
credits
QUALIFICATION COMPARABILITY.
CORE
QUALIFICATIONS.
» Levels 2 – Level 8
» Management & Leadership
» Coaching & Mentoring
» Developed in consultation with
employers and centres
» Flexible unitised approach
» Assessment – no prescribed method
» Progression to Chartered Manager
CORE QUALIFICATIONS TARGET MARKETS.
QCF SCQF
Level 2 Level 5
Level 3
Level 4 Level 6
Level 5
Level 6 Level 8
Level 7
Level 8 Level 10
ASPIRING
MANAGER
JUNIOR
MANAGER
MIDDLE
MANAGER
SENIOR
MANAGER
ASSESSMENT
SUPPORT
» CMI Assignment Briefs
» External Assessment Process
» Good Practice – supporting Learners &
Centres
» Pathways Workbooks
» Group Learning Toolkits – Level 5
» ManagementDirect – six places for
Centre staff
APPRENTICESHIPS » Management Apprenticeships at Levels 2, 3 & 5
» 3rd most popular sector for Apprenticeships
» Qualifications developed with Skills CfA and other AOs
» Based on the NOS in Management and Leadership
» Employer-led development Degree level Management Trailblazer
• Level 2 Diploma in Team Leading (combined qualification) OR
• Level 3 Diploma in Management (combined qualification)
QUALIFICATION
• English
• Maths TRANSFERABLE
SKILLS
• ERR unit within qualifications OR
• ERR workbook
EMPLOYEE RIGHTS & RESPONSIBILITIES
(ERR)
MANAGEMENT & LEADERSHIP APPRENTICESHIPS LV2&3.
• Level 5 NVQ Diploma in Management and Leadership COMPETENCE
QUALIFICATION
• CMI Level 5 Diploma in Management and Leadership (QCF) OR
• CMI Level 5 Extended Diploma in Management and Leadership (QCF)
KNOWLEDGE QUALIFICATION
• English
• Maths TRANSFERABLE
SKILLS
EMPLOYEE RIGHTS & RESPONSIBILITIES
(ERR)
MANAGEMENT & LEADERSHIP HIGHER APPRENTICESHIP LV5.
• ERR workbook
OTHER QUALIFICATIONS.
Coaching & Mentoring
Management Consultancy
MOD
Police & Justice
Project Management
Scottish Qualifications
RECOGNISED PROGRAMMES
» Endorsement of non-accredited training programmes
» Mapped to National Occupational Standards (NOS)
» Includes 1 year membership for delegates
» CMI-branded certificate to confirm attendance at programme
» No additional annual fee for CMI Centres
QUESTIONS?
CMI QUALITY ASSURANCE.
Registered Fully Approved
Assessment Method: CMI
written assignments
Flexible Assessment Methods:
e.g. presentation, professional
discussion, bespoke projects
Marking: CMI External
Marking Service
Internal Marking: Assessors
and Internal Verification
Fee: Lower annual fee, plus
£30 per learner/unit
Fee: Higher annual fee,
includes cost of external
moderation
SLA: Six weeks SLA: Four Weeks
Support and access to Management Direct is
same for both centre types
THE QUALITY
ASSURANCE
PROCESS.
The role of the Approved Centre is to ensure:
» That all administration and assurance processes are to a quality standard.
» All information received is communicated to the relevant people.
» Effective marketing and promotion of CMI qualifications.
» Adequate training of Centre staff.
» We are notified of any changes to in relation to the CMI Programme
APPROVED CENTRE ROLES.
PROGRAMME
DIRECTOR
ADMINISTRATOR
* INTERNAL
VERIFIER
DELIVERER/
LECTURER/TUTOR
*ASSESSOR
*Fully
Approved Only
PROGRAMME DIRECTOR.
» Oversee the delivery, assessment and internal verification of CMI qualifications.
» Ensure quality assurance complies with CMI requirements.
» Be the main point of contact for the Centre.
» Keep all centre staff informed of any CMI updates.
DELIVERERS, LECTURERS & TUTORS.
» Qualified teachers or hold a CMI approved teaching qualification .
» Qualified to the level they are delivering to or above.
» Occupationally competent to teach the unit they are delivering.
» Familiar with CMI units and qualifications.
» Actively maintaining their occupational competence.
ASSESSORS.
» Qualified Assessors.
» Qualified to the level they
are assessing to or
above.
» Occupationally competent
to assess in the subject
they are assessing.
» Familiar with CMI units
and qualifications.
» Actively maintaining their
occupational competence.
INTERNAL VERIFIERS.
» Qualified Verifiers.
» Qualified to the level they
are verifying to or above.
» Must ensure that:
› The assessment is
valid and consistent.
› Consistent monitoring
and sampling of
assessment .
› Accurate records of
assessment and
verification are kept.
THE HUB.
CMI QUALITY ASSURANCE.
AWARDING BODY.
The Awarding Body ensures:
» Units and qualifications
meet regulatory
requirements.
» The delivery and
assessment of its
qualifications are
compliant with conditions.
» CMI approved centres are
meeting CMI
requirements.
QUALITY MANAGER.
The Quality Manager ensures:
» The quality and consistency
of CMI qualifications.
» The centre are meeting the
regulatory bodies quality and
monitoring requirements.
» Approving Centre Staff.
» If standards fall below CMI
requirements an action plan
will be issued and a deadline
agreed.
QUALITY MANAGER.
» Your main point of contact.
» Visits your centre at least once a year.
» Conducts an on-site audit using standardised pro-forma.
» Creates an action plan for your centre.
» Advises on Teaching, Learning and Assessment.
» Works with you to ensure compliance with Awarding Body requirements.
QUALITY ASSURANCE TEAM.
QUALITY
MANAGER
LEAD
MODERATOR
MODERATOR MARKER
CENTRE SUPPORT DOCUMENTS.
All CMI Approved Centres
have access to the following
support documents:
» CMI Approved Centre
Handbook
» Assignment Briefs
» Assessor Templates
» IV Templates
» HUB Guidance for each
process
» Learner Authenticity
Statements
APPROVED CENTRE HANDBOOK.
http://www.managers.org.uk /centrehandbook
» Guidance to help you
develop your centre and ensure compliance with the requirements of both CMI and the regulatory bodies.
» Useful links to forms and policies on our website to support your centre.
» CMI contact details.
» We recommend you refer to this manual regularly as it answers many of the most common queries.
THE APPROVAL PROCESS.
» Approval is fully supported by Alison Callaghan your key contact.
» Involves completing details through the CMI web-based system – “The HUB”.
» Allocated CMI Quality Manager to sign off or offer guidance on gaps.
» Complimentary membership whilst completing the approval process.
» Guidance notes provided.
THE HUB
THE APPROVAL PROCESS.
HEADINGS
1. Introduction and Guidance
2. Centre Details
3. Centre Management and
Quality Assurance Systems
4. Centre Staff and Resources
5. Equality, Diversity, Health
and Safety Related Policies
6. Learner Support
7. Programme, Assessment
and Verification Plans
8. Staff Details and CV’s
THE APPROVAL PROCESS.
CONFIRMATION OF
APPROVAL
» You will receive an email
confirming approval
agreed, followed by:
› Letter and declaration
of approval
› Partnership agreement
which must be signed
and returned to CMI
› Group membership
form
› Invoice
› Centre plaque
THE APPROVAL PROCESS.
INTERACTIVE
WORKSHOP
» Good practice advice for
completing the
application.
» What information is
required.
» Key questions review.
ANY QUESTIONS?
THANKS FOR LISTENING.
Here’s a few handy contacts to jot down.
Alison Callaghan Education Provider Recruitment & Support Co-ordinator
Michelle De Bank-Burgess Customer Service Manager: Education
James Craig ManagementDirect Relationships Manager
