Welcome to XFINItY®

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Services and features vary based upon service level.

thaNk You For choosINg XFINItY®.What does it mean when you have XFINITY®? It’s TV, Internet, phone and home management, all working together and constantly improving to give you instant entertainment and connection — anywhere, anytime, on any screen. It’s having your favorite TV shows and movies with you wherever you go. It’s news, sports, funny videos — anything you can think of, as fast as you can think of it. It’s connecting with friends and family in new, more personal, ways. With XFINITY, you have the ultimate entertainment experience at your fingertips.

Chances are you’re exploring things already, but we’d love to show you around your new services to help point you in the right direction. Take a look at the Quick Start Guide for easy, how-to instructions. And the Take Your Service to the Next Level section is filled with information on apps and extras that heighten your XFINITY experience even further. We know you’ll love being a part of XFINITY — and we guarantee it. For a complete online resource visit comcast.com/welcome.

To stay plugged into the latest, Like us on facebook.com/xfinity.

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thaNk You For choosINg XFINItY®.

*$25 credit provided in Comcast systems in Illinois.

the comcast customer guarantee.™1. We will give you a 30-day, money-back guarantee on our video, voice or

high-speed services.If you’re not satisfied with these services and wish to cancel for any reason, you can do so in the first 30 days and get your money back. Simply return all equipment in good working order and we’ll refund the monthly recurring fee for your first 30 days of service and any charges you paid for standard installation.

2. We will always be on time within your 2 hour appointment window or we’ll credit you $20 or give you a free premium channel for three months.As a courtesy, we will call you before we arrive at your home. And if we fail to arrive for a scheduled visit during the appointment window, we will credit you $20 or give you a free premium channel for three months.*

3. We will resolve routine issues in one visit or we’ll credit you $20 or give you a free premium channel for three months.After the first visit to your home, if we do not satisfactorily complete installation or can’t resolve a routine issue, we will credit you $20 or give you a free premium channel for three months. Additionally, we won’t charge you for a service visit that results from a Comcast equipment or network problem.*

4. We will treat you and your home with courtesy and respect.Our technicians will display their Comcast identification clearly when they arrive at your home. They will be trained and equipped to complete the job on the first visit. Our Customer Account Executives (CAEs) will be courteous and knowledgeable when you contact us.

5. We’re here for you, 24 hours a day, 7 days a week to answer questions at your convenience.You can contact us regarding any service-related issue by calling 1-800-XFINITY or in any of the following ways: online via Ask Comcast; Live Chat online with a Comcast technician; Online Community Forum; send us an email and receive a response within 24 hours.

6. We will offer easy-to-understand packages and provide you with a clear bill.Our packages are designed to be straightforward. A call or visit to our website makes it easy to find a package that’s right for you. We aim for the same clarity with our bills. You can view your monthly statement and service details anytime by visiting xfinity.com.

7. We will continually offer the best and most video choices.We’re working hard to bring more choices to our customers instantaneously by using the full power of our advanced network and decades of television experience. We will use XFINITY On Demand™ to bring you dramatically more content choices, including more movies, more sports, more kids programs, more network TV shows and more HD than anyone else.

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HELP & SUPPORT

• GetdetailsonXFINITY TV, XFINITY InternetandXFINITY Voice.

• Viewyourlocal channel lineup.

• LearnhowDVR (digital video recorder)works.

• GetinfoonConstant Guard™(onlinesecurityandprotectionfeatures).

• Manageyourvoicemailandemail.

• SignupforEcobill®.

NEEDHELP?comcast.com/help

CHATWITHUScomcast.com/chat

CALLUS1-800-XFINITY

MANAGEX1SETTINGSxfinity.com/x1

coNteNtsQuick start guide 5-11 XFINITY® TV

11 Troubleshooting

12-13 XFINITY® Internet

14-17 XFINITY® Voice

take Your service to the Next level 18-19 XFINITY Apps

20 XFINITY On Demand™, Skype™ on XFINITY®

21 Premium Channels, XFINITY Streampix™

22 XFINITY™ Home, XFINITY™ Signature Support

23-24 Self-Service

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NEEDHELP?comcast.com/help

CHATWITHUScomcast.com/chat

CALLUS1-800-XFINITY

MANAGEX1SETTINGSxfinity.com/x1

coNteNtsQuick start guide 5-11 XFINITY® TV

11 Troubleshooting

12-13 XFINITY® Internet

14-17 XFINITY® Voice

take Your service to the Next level 18-19 XFINITY Apps

20 XFINITY On Demand™, Skype™ on XFINITY®

21 Premium Channels, XFINITY Streampix™

22 XFINITY™ Home, XFINITY™ Signature Support

23-24 Self-Service

XFINItY® tVremote control

Services and features vary based on service level. An additional monthly fee applies to DVR service. Your remote control may vary slightly from the one pictured here, but the basic functions should remain the same. Some features may not be available in all areas. For a complete list of Comcast remotes go to comcast.com/remotes for more details.

TV Power: Turns on or off your TV.

All Power: Turns on or off your TV and set-top box.

Exit/Stop: Returns you to the last channel you were watching or stops the On Demand or DVR program.

Rec: Press to record any program with one touch.

XFINITY Menu: Access the Main Menu: Guide, DVR, XFINITY On Demand,™ Apps, Search and Settings.

Guide: Displays TV Listings in multiple guide views.

OK: Selects a highlighted item.

Info: Displays detailed program information.

Last: History of previous channels or programs.

: Provides shortcuts for sort, filter, search and more.

Setup: Programs your remote to control your TV.

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6 XFINITY TV

Want to know more about your X1 Platform features? Visit xfinity.com/x1.

on-screen guide

XFINITY TV on the X1 Platform is a more personalized TV experience that makes it easier to manage, access and share the entertainment you love.

maIN meNuNeed to see what’s on TV? Do you want to get to your DVR recordings? Each press of the button on your X1 remote control will cycle you through the Main Menu.

• Guide: Shows you every program on every channel airing within the next two weeks.

• DVR: View and modify your DVR recordings and favorite programs, people, channels and sports teams.

• XFINITY On Demand™: Enjoy the best selection of current TV shows and hit movies, available on any screen, all included with your XFINITY subscription.

• Apps: Check local weather and traffic, get the latest sports scores, listen to tunes on Pandora® or share with friends on Twitter® and Facebook®.

• Search: With X1, just one simple search let’s you see what’s on live TV, XFINITY On Demand and your DVR.

• Settings: Adjust device settings like audio and picture resolution and set Parental Controls. You can also find helpful tutorials on commonly used functions and features.

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7XFINITY TV

on-screen guide XFINItY on Demand™

XFINITY On Demand™ programming requires subscription to TV service package with XFINITY On Demand programming. XFINITY On Demand selections subject to charge indicated at time of purchase.

hoW to eNJoY XFINItY oN DemaND™There’s two ways to do it.

1. Press on your X1 remote control three times or go to Channel 1 to browse through the library of programs.

• XFINITYgivesyouthelatestepisodesfromallthemajornetworks.Catch up and keep up with your favorites.

• NinetypercentofXFINITYOnDemand™ choices are free.

• Watchthelatestmovies28daysbeforetheyarriveatNetflix® or Redbox®.

• NewmoviesarereleasedonXFINITYOnDemandonTuesdays.

• MoviesandshowsmovewithyouwithAnyRoom® On Demand. Start a movie on the couch, finish it on your pillow.

XFINItY oN DemaND™. aNYtIme. aNYWhere.Watch anytime on TV, on your laptop at xfinity.com/tv or on your tablet or smartphone with the XFINITY™ TV Player app.

2. Visit xfinity.com/tv to get XFINITY On Demand movies and shows anytime, anywhere.

• IfyousubscribetoHBO®, STARZ® or SHOWTIME® these shows are On Demand as well.

• Receivealertswhenyourfavoritemoviesbecomeavailable.

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8 XFINITY TV

Watch what you want, when you want, and never miss your favorite programs.

XFINItY DVr serVIceSchedule your DVR to record a favorite series automatically or record a great movie or event, then watch it when you want.

1. From the Guide, highlight a show then press on your X1 remote control to start recording immediately. Or, while you’re watching a show, press on your remote to launch the Info panel.

2. Press twice to get to the DVR from the Main Menu and select RECORDINGS to see the list of your recorded shows.

3. Select a program to play.

• YoucanscheduleDVRrecordingsonline!Gotoxfinity.com/mydvr, or download the XFINITY™ TV apps to your tablet or smartphone, and sign in. Check the TV Listings, then set your DVR to record your choices, including currently airing programs.

DID You kNoW?• YoucanrecordaseriesbyhighlightingRECORDfromtheprogram’s

Info panel and pressing on your remote. Then, choose RECORD SERIES and press the button.

• Recorduptotwoshowsatonceandwatchathirdatthesametime.

• Recordashowfeaturingacertainpersonorsportsteam.

• Changeyourrecordingpreferencesatanytime.

DVr controls

Want more details? Visit xfinity.com/x1.

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9XFINITY TV

DVr controls Parental controls

Parental Controls let you set the rules when it comes to what your family can watch.

What kIND oF shoWs caN Your chIlDreN Watch?You have the ability to prevent your kids from seeing programs or channels you don’t want them to watch.

• ToreviewwhichParentalControlsyouhaveenabled,pressthe button on your remote and select Settings. If you don’t have Parental Controls in place, you are directed to the PINs Manager screen, where you can choose a PIN and setup Parental Controls.

• Youcanalsosetupcontrolsforxfinity.com/tv by visiting xfinitytv.com/mytv/settings.

• Formoreinformation,gotoxfinity.com/parentalcontrols.

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Cable In/RF In Power

Set-Top Box

HDTVCable Wall Outlet Electrical Outlet

Power CordHDMI CableCoax Cable

HDMI

HDMI

hDmI caBle coNNectIoN For Best hD QualItY

Power

Set-Top Box

TVCable Wall Outlet Electrical Outlet

Power CordCoax Cable Coax Cable

To TV

Cable In/RF In

Cable In/RF In

coaX caBle coNNectIoN

Power

Set-Top Box

TVCable Wall Outlet Electrical Outlet

Power CordComponent Video/ Composite Audio Cables

Coax Cable

Output

Input

Y Pb Pr

Y Pb Pr

L R

L R

Cable In/RF In

comPoNeNt VIDeo/comPosIte auDIo caBle coNNectIoN

Set-Top Box

Cable Wall Outlet Electrical Outlet

Power CordComposite CableCoax Cable

Input

TV

Output

Video

AudioL

R

Video

AudioL

R

Cable In/RF In Power

comPosIte caBle coNNectIoN

tV setup guides

tV reception Information

The cable we have installed in your home is approved by the Federal Communications Commission (FCC), and is safe and reliable for carrying cable TV signals. Here are a few tips to keep it that way:

1. During severe electrical storms, you should unplug your tV set and set-top box to avoid damage. Comcast and the TV manufacturer are not responsible for damage that occurs due to acts of nature.

2. Your set-top box operates on 110 volts, so take all the precautions you would for any small appliance — such as checking to see that the cord is not worn or damaged.

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11XFINITY TV

tV setup guides

troubleshooting

tV reception Information

NeeD helP WIth the remote coNtrol?• Visitxfinity.com/remotes for remote control programming support,

code lookup tools and frequently asked questions.

Forgot or DoN’t kNoW Your comcast ID?• Forareminder,gotomycomcastid.com.

uNaBle to get oNlINe?• Checkallyourpowerandcableconnections.

• Turnthemodemoffandon.

No DIal toNe?• Makesureallphonesareonthehookandthatcordlessphonebatteries

are charged.

• Trytoplugaworkingcordedphoneintodifferentjackstofindoutiftheproblem is isolated to one phone or one jack.

Not receIVINg calls?• Checktheringeronyourphonetomakesureitisturnedon.

• Ifthephoneringsahalfringonincomingcalls,CallForwardingmaybeactivated.

3. For your own safety, do not attempt to open or otherwise tamper with your set-top box.

4. If you have someone other than comcast install the inside wiring in your home, or if you do it yourself, ensure that it complies with applicable governmental regulations (such as the FCC signal-leakage rules) and does not interfere with the normal operations of the cable system and other communications systems (such as radio used by the police and fire departments) and devices.

For even more troubleshooting tips, visit comcast.com/welcome.

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*Norton™ is a registered mark of Symantec Corporation. IDENTITY GUARD® is a registered mark of Intersections Inc. Constant Guard® not available with Macintosh systems. For details about Constant Guard® for Macintosh, visit xfinity.com/CGMAC.

1. VIsIt XFINItY.com aND sIgN IN WIth Your comcast ID• YourComcastIDisthefastestwaytosignin.

• Forgotordon’tknowyourusername?Forareminder,gotomycomcastid.com.

2. clIck oN the coNNect taB to setuP Your emaIl• ClickontheEMAILtabtoimportemailaccountsandaddress

books from other providers in one convenient place.

• Createupto7emailaccounts.

3. DoWNloaD coNstaNt guarD™ ProtectIoN suIte, INcluDeD WIth XFINItY® INterNet• Includestop-ratedNorton™ Security Suite and IDENTITY GUARD.®*

• Helpsprotectsensitiveinformationasyoutypeitonline.

• CompleteSecuritySuitewithanti-virus,firewallandcomputerperformance tools.

• NetworkBotDetectionandNotification.

• IdentityTheftprotection:VictimAssistanceandLostWalletProtection.

• Formoreinformation,gotoxfinity.com/constantguard.

XFINItY® INterNetxfinity.com

Access everything in one convenient place: it’s as easy as 1-2-3.

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13XFINITY INTERNET

XFINITY® Connect gives you one simple online hub

for convenient access to your email, voicemail,

contacts and calendar from anywhere.

XFINItY® INterNetxfinity.com

Access everything in one convenient place: it’s as easy as 1-2-3.

For a complete XFINITY® Internet resource, visit comcast.com/welcome.

Internet setup guide

Cable Wall Outlet

Coax Cable

Power

Cable In/RF In

Ethernet

Electrical Outlet Power Cord

Modem

ComputerEthernet Cable

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With XFINITY® Voice, you now have more ways than ever to stay connected to your friends and family, whether at home or on the go.

setuP Your VoIcemaIl XFINITY Voicemail can be setup in three easy steps.

1. Dial *99 from your home phone.

2. Follow the tutorial to set it up and create a password.

3. To change your Voicemail PIN, visit customer.comcast.com/help-and-support/phone/change-voicemail-password.

Free teXtINg & VoIce 2go*• Unlimitednationwidetalkandtextathomeandonthego.

• Saveonyourwirelesscallingandtextingplans.

• Addupto4personalphonenumbers.

• MakefreeWiFicallsfromyourmobiledevice—eveniPads® or iPod touches® — with the XFINITY™ Connect app. Go to comcast.com/voice2go to learn more.

aDVaNceD call ForWarDINg*Never miss a call — send calls made to your home number right to your mobile device. Visit customer.comcast.com/help-and-support/phone/advanced-call-vorwarding-voice-2go to get started.

accouNt securItYTo make sure your account is secure, you’ll receive a letter with a randomly generated security PIN, along with important information about how Comcast is protecting your privacy. Please read and save the letter, as you may need this PIN to access your Comcast account information. Visit comcast.com/help to change your PIN.

XFINItY® VoIcemore Ways to connect

For a complete online resource for XFINITY® Voice, visit comcast.com/welcome.

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15XFINITY VOICE

*Requires subscription to XFINITY Voice Unlimited or Unlimited Select Plan. **Requires XFINITY Internet subscription. ***Subject to additional charges. ****Ecolisting® may not be available in all areas.

three WaYs to access VoIcemaIl aNYWhereYou can access your messages whether you’re home or out.

1. Traditional Calling Method

• Ifyou’reathome,dial*99.

• Ifyou’reout,dialyournumberfromanyphone,press#whenyourgreetingbegins, then enter your password.

2. Voicemail Online

• Justvisitxfinity.com and click on VOICEMAIL.

• IfyouhaveXFINITY® Internet, log on with your username (Comcast ID) and password.

• Ifyoudon’thaveXFINITYInternet,loginwithyour10-digitphonenumberandvoicemail password.

• Listentovoicemailsinanyorder,sendavoicemailinanemailandmore.

3. Readable Voicemail**

• ConvertsyourXFINITYVoicemailmessagestotextandemailsthemtoyouforanytime access on the go.

• Gotoxfinity.com/readablevoicemail to get started.

For INterNatIoNal calls***• Dial011+thecountrycode+thenumber.

• Youcanblockcallsandrestricttollandinternationalcallsfromyourphone. Visit comcast.com/welcome for details.

ecolIstINg®• PerformDirectoryListingsearchesquicklyandeasily,usingournewonline

directory listing website.

• Gotoecolisting.com to start searching.****

oPerator assIstaNceNeed an operator to help you place a call? We’re always here.

• Justdial0or00.

• Whenyoureachtheautomatedsystem,dial0againtoreacha live operator.**

XFINItY® VoIcemore Ways to connect

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16 XFINITY VOICE

911/611/411/711 serVIces • Dial911foremergencies.

• Dial611fromyourhomephoneforXFINITY® Voice tech support.

• Dial411fordirectorylistings,movietheatershowings,drivingdirections and more.*****

• Dial711forTelecommunicationsRelayServiceforthehearingimpaired.

BackuP BatterYA battery backup and battery monitoring are not provided free of charge to newXFINITYVoicecustomers.Backupbatteries(whichincludemonitoring)areavailable for purchase. Please call 1-888-972-1261 for pricing and details. XFINITY Voice uses the electrical power in your home. If you do not have a battery backup, you will not be able to use this service, including the ability to make emergency 911calls,duringanelectricalpoweroutage.BackupbatteriesarenotavailableforpurchasefromComcastbyUnlimitedSelectcustomers.AnXFINITYVoiceBackupBatterycanbepurchasedatanadditionalcost,foryoutoinstallinyourVoicedevice. This battery will provide additional hours of service during a power outage.

• Providesupto8hoursofbatterylifeintheeventofanelectricaloutage.

• Maintainsyourabilitytomakeandreceivephonecalls,includingemergency911calls, during a power outage.

• Preventsinterruptionswithsecuritysystemsandotherdevicesthatworkwithyour phone service.

• Includesnotificationsforwhenyourbatteryneedstobereplaced.

For pricing and additional details on purchasing a battery backup, call 1-888-972-1261.

uNlImIteD select customers

• Callsto911willnotbecompletedifthereisaproblemwithnetworkfacilities,includingnetworkcongestion,network/equipment/powerfailureonournetworkoranothertechnicalproblem.911callsmaybeinterruptedduringapoweroutagetoyourhomewherepowertoComcast’snetworkremainsavailable,ifabatterybackupintheassociatedvoice/datamodemisnotinstalledorisexhausted.

• ForinformationaboutAlarmSystems,MedicalMonitoringDevices,PersonalEmergencyAlertDevicesandHomeDetentionDevices,gotocustomer.comcast.com/help-and-support/phone/xfinity-voice-unlimited-select.

*****Charged on a per-call basis.

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17XFINITY VOICE

caller IDAllows you to see the number and, if available, the name of the incoming caller on your phone. To learn more about Caller ID to your TV and PC visit xfinity.com/callerid.

call ForWarDINg Forward your incoming calls to another local or domestic long-distance number.

call WaItINg Receive another incoming call without having to disconnect the first.

caller ID BlockINg Ensure that your name and number are marked as “private” or “anonymous”.

call screeNINg Create a list of up to 12 numbers that will receive an announcement that you are not currently accepting calls.

call returN Missed a call? Automatically dial the last incoming call.

rePeat DIalINg Will redial a busy number until it is available.

sPeeD DIalINg Dial your frequently called numbers with a few buttons.

3-WaY callINg Talk to two people in different locations on one call.

caller ID

You can see the number and, if available, the name of the incoming caller on your TV, PC, laptop and tablet.

• Abannerdisplayonthescreenletsyouknowwho’scalling.

• Answerorsendtovoicemail.It’syourchoice.

home Phone Features

Caller ID, Call Forwarding, Call Waiting. The list goes on and on. Visit comcast.com/welcome to learn more.

here’s a QuIck guIDe to accessINg some FaVorIte Features:

Feature to actIVate to DeactIVate

CALL FORWARDING *72 *73

CALL WAITING Automatically activated *70

CALLER ID BLOCKING *67 Automatically deactivated after call

CALL SCREENING *60 *80

CALL RETURN *69 *89

REPEAT DIALING *66 *86

SPEED DIALING *74 n/a

CALL TRACE *57 n/a

CALL REJECTION *77 *87

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take Your serVIce to the NeXt leVelhere’s more Ways to access and enjoy What You love

This section is full of information about XFINITY apps and extras that take your XFINITY® experience to an even higher level. The XFINITY™ TV app turns your mobile device into a TV screen, wherever you are. Skype™ on XFINITY® brings family and friends onto your big screen. And XFINITY™ Home keeps your family safe and connected with the latest technology. To name a few. Take a minute to explore the many ways you can do more with your XFINITY service.

XFINItY apps

BringXFINITYwithyouandstayconnectedonthego.

XFINItY™ tV PlaYer aPP With the XFINITY™ TV Player app, you can turn your tablet or smartphone into a TV screen to watch your XFINITY On Demand™ shows and movies anywhere. Available for both Android and Apple devices. Learn more at xfinity.com/tvapp.

App Store is a service mark of Apple, Inc. Android is a trademark of Google, Inc. Use of this trademark is subject to Google permissions. The TNT logo is a trademark of Turner Broadcasting System, Inc. A Time Warner Company. All rights reserved. Requires your mobile device to be connected to the Internet.

Dallas available on XFINITY™ TV app

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take Your serVIce to the NeXt leVelhere’s more Ways to access and enjoy What You love

This section is full of information about XFINITY apps and extras that take your XFINITY® experience to an even higher level. The XFINITY™ TV app turns your mobile device into a TV screen, wherever you are. Skype™ on XFINITY® brings family and friends onto your big screen. And XFINITY™ Home keeps your family safe and connected with the latest technology. To name a few. Take a minute to explore the many ways you can do more with your XFINITY service.

XFINItY apps

BringXFINITYwithyouandstayconnectedonthego.

XFINItY™ tV PlaYer aPP With the XFINITY™ TV Player app, you can turn your tablet or smartphone into a TV screen to watch your XFINITY On Demand™ shows and movies anywhere. Available for both Android and Apple devices. Learn more at xfinity.com/tvapp.

XFINItY™ coNNect aPPYou now have more ways than ever to stay connected to your friends and family, whether at home or on the go.

• Checkemailandvoicemail in one spot.

• Payyourbill,setcall forwarding and more.

• Sendandreceivetext messages.*

• Getunlimitednationwidetalk and text on the go without using your wireless plan.*

Visit xfinity.com/mobile-apps for details.

XFINItY™ home moBIle aPP Stay in control of your home’s security while on the go with the XFINITY™ Home Mobile app. Find out more about XFINITY™ Home on page 22.

*Requires subscription to XFINITY Voice Unlimited or Unlimited Select Plan.

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XFINItY® tV anywhere

Enjoy your favorite programming anytime, anywhere. With digital TV service from XFINITY®, you can watch thousands of hit movies, primetime shows and more — on your television and streaming online.

XFINItY oN DemaND™In addition to the live channels you love, XFINITY puts a ton of content at your fingertips with the world’s greatest collection of On Demand TV shows, movies, and more, available on your TV, and streaming online, ninety percent of which is free

XFINItY.com/tVNo matter where you are, you can enjoy many of your favorite XFINITY On Demand™programsforfreeonline.IfyousubscribetoHBO®, SHOWTIME® or STARZ®, you can watch their On Demand choices online as well.

XFINITY brings HD video calling to the big screen — a new way to communicate with family and friends combining the comfort of your couch with the lifelike quality of your TV. It’s like you’re there.

skype™ on XFINItY®

XFINITY On Demand™ programming requires subscription to TV service package with XFINITY On Demand programming. XFINITY On Demand selections subject to charge indicated at time of purchase. Skype™ on XFINITY® requires XFINITY Triple Play, HD service, TV with HDMI connection and Skype account (free).

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XFINItY® tV anywhere

skype™ on XFINItY®

Not all services available in all areas. Pricing and services subject to change. TV: Basic Service subscription required to receive other levels of service. On Demand selections subject to charge indicated at time of purchase. Call for restrictions and details. HBO,® Cinemax® and related channels and service marks are the property of Home Box Office, Inc. SHOWTIME® and related marks are registered trademarks of Showtime Networks Inc., a CBS Company. STARZ® and related channels and service marks are the property of Starz Entertainment, LLC. Lost © ABC Studios, Inc. All rights reserved. Additional charge may apply to XFINITY Streampix™ depending on level of service.

For information about XFINITY policies and terms of service, go to comcast.com/policies.

Popular originals like Game of Thrones plus blockbuster movies.

Acclaimed series like House of Lies, plus sports and Hollywood hits.

A lineup of first-run movies and hit original series like Spartacus.

Great movies like Sherlock Holmes: A Game of Shadows plus originals, with a focus on mature themes in the evening.

Premium channels

XFINItY streampix™

With XFINITY Streampix™, enjoy unlimited access to thousands of hit movies and entire past seasons of TV shows — all for a low monthly fee of $4.99. Watch as much as you want, as many times as you want on your TV, laptop, tablet or smartphone.

• Watchentirepastseasonsofshows like Lost and Ugly Betty. Plus, a deep catalogue of award winning films like Message in a Bottle, Meet Joe Black and The Green Mile.

• Allthebestentertainment from one provider so you won’t need an additional subscription service.

• WatchitnowonXFINITYOn Demand™, online at xfinity.com/streampix or with the XFINITY™ TV Player app.

Lost available on XFINITY Streampix™

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Minimum term contract required for XFINITY Home. Early termination fee applies. State License Numbers:

AL: 12-1484, 12-1504, AR: E2012-0030, AZ: 280515, CA: ACO 7118, Contractors #974291, CT: 1040196,

ELC. 0198688-L5, ELC.0189754-C5, DC: ECS902687, DE: FAL-0299, SSPS LIC# 11-123, FL: EF0000921,

EF20001002, GA: 10037332, LVU406303,-406264,-406190, IL: PACA #127-001503, LA: F 1691, MD: 107-

1776, ME: LM-50017039, MI: 3601206217, MS: 15018010, NC: 2335-CSA, NJ: 34BF00047700,

NM: 373379, NY: Licensed by the N.Y.S. Department of State #12000305421, OH: 53-89-1732, OR: CCB

192945, SC: SCBA-13497, SCFA-13440, TN: ACL 1597,-1604, TX: Comcast Security-B-02571, ACR-1818,

Xfinity Home-B-16922, ACR-1672104, UT: 8226921-6501, VA: DCJS 11-7361, 2705145289, VT: Type S-ES-

2366, WA: COMCABS892DS, WV: LV2128157360212, WV049211.

XFINItY™ home

• Youcanhavegreaterpeaceofmindwhilestaying more connected to your home and family anytime, anywhere. It’s reassuring to know that your home and family are protected — whether you’re there or not.

• Help ensure the safety of your home and family with 24/7 professional monitoring by a highly trained staff at our certified central station.

• Control your lights and thermostat instantly from any computer or smartphone.

XFINItY™ signature support

• Spills happen! Protect your computers, laptops, tablets, e-readers, gaming systems, flat-panel TVs and more. One simple plan covers multiple devices.

• Youcanalsoget24/7 premium tech support for help with PC tune-ups, wireless networking, virus removal, online security and more.

• Tolearnmore,visitsignaturesupport.xfinity.com/welcome or call 855-829-2958.

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23

XFINItY™ home

XFINItY™ signature support

Manage everything from anywhere.

mY accouNtYou can visit comcast.com/myaccount to setup your account, create a user profile and manage your settings.

• Easilyviewandpayyourbillonline.

• SignupforAutoPaysoyounevermissapayment.

• RegisterforEcobill® to save time.

moBIleAnytime, anywhere, you can use your smartphone or mobile device to manage your Comcast account.

Pay Your Bill: Take a photo of your credit card from your mobile phone.

Connection Status: Log in from your phone to see whether it’s your connection or a system-wide outage.

Equipment Reset: Reset your Internet modems right from your mobile phone.

Go to comcast.com/help for more information.

alertsAt comcast.com, you can sign up for helpful service alerts via text message or email. Once registered, text any of these commandsto266278andwe’lltextyourightback.

LOC: Provides address of closest service center.

BAL: Provides your latest balance information.

OUT: Tells you if you are currently in a service outage.

NOAPPT: Cancel a scheduled service call.

STOP: Unsubscribe from Comcast text alerts.

HELP: Get additional service information.

COMMAND: See a list of available features.

selF-serVIcehow to help Yourself

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© 2013 Comcast. All rights reserved. MPK X1 0413

Setup a user profile and manage your account with us. It’s simple!

QuestIoNs aBout Your BIll?• Youcanvisitusatcomcast.com/help.

• Step-by-stepinstructionsonyourserviceareavailableatcomcast.com/welcome.

learN aBout oFFersKeep up-to-date on the latest news about your service as well as XFINITY offers andpromotions.Justgotocomcast.com/preferences, enter your email address and let us know what you want to hear about.

manage Your tV, Internet and Voice accounts

ImPortaNt INFormatIoNXFINITY® Internet

Primary username _____________________________________________ @comcast.net

Password _________________________________________________________________

Additional username ___________________________________________ @comcast.net

Password _________________________________________________________________

XFINITY® Voice

Voicemail Password ____________________________Security PIN _________________

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