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CONTACT DETAILS& FOR MORE INFORMATION
EMA Learning (Northern) Inc
159 Khyber Pass Road, Grafton, Auckland
Private Bag 92066, Victoria Street West
Auckland 1142
Toll Free 0800 800 362
Fax 09 367 0951
Email [email protected] [email protected]
David Foley DDI: 09 367 0954 EMA LEARNING MANAGER
Zoe Timbrell DDI: 09 367 0919 CONFERENCES | EVENTS MANAGER
PORTFOLIO/TRAINING MANAGERS
Craig Garner DDI: 09 367 0907 HEALTH AND SAFETY | EMPLOYMENT LAW CAPABILITY ASSESSMENTS
Deborah Law-Carruthers DDI: 09 367 0947 MANAGEMENT | SUPERVISION | LEADERSHIP SALES | HUMAN RESOURCES | PERSONAL & BUSINESS DEVELOPMENT
Kevin Chambers DDI: 09 367 0958 TERTIARY
Lotta Bryant DDI: 07 839 2710 EXPORT | BUSINESS EFFICIENCY
Lucila Marquisio DDI: 09 367 0961 CUSTOMER SERVICE | TRAINING SUPPORT
Rhonda Spence DDI: 021 664 321 TAILORED TRAINING
Bill Butler DDI: 09 367 0971 ROOM HIRE | OPERATIONS MANAGER
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Welcome to 2013I was sitting in our work lunch-room, first day back for 2013, and a group of us got talking about computers ‘back in the day’. One co-worker was talking about this machine that he could input information into and it would tell you the answer through his tape deck! Now I’m too young to remember those types of computers, but never-the-less it got me to thinking how technology has changed so much over time.
Does anyone remember how we used to manage to meet up with someone in a crowd without the use of a mobile phone? Or how we found a random street without our GPS?
Technology has made our lives easier in so many respects. So how can we, at EMA Learning, make your life easier? What can we offer that will help in development without taking you out of your workplace for an entire day? What system allows colleagues from throughout the country to attend a training session together without having the cost of bringing them to one location?
PowerBox.
PowerBox is a new brand we are releasing this year. It is a webinar (web-based seminar) that offers a live, online and interactive training environment where you can learn from the convenience of your home or office - all you need is a computer and internet access.... And with technology these days, hopefully there won’t be many of you out there who don’t have both.
Continued overleaf...
MARCH 2013
Continued from cover...
Initially we will be offering two courses through the PowerBox platform.
The first is a brand new programme specially written for those of you who have an induction for new employees and want a comprehensive Health and Safety aspect added.
Health and Safety - An Introduction for Employees introduces employees to their workplace Health and Safety responsibilities and opportunities. This is a one and a half hour presentation packed full of interesting information, rules and regulations, and things to watch out for in the workplace.
This is going to be held: 13 March & 25 March
The second is an adaptation of a popular programme we already run.
Time Management - Personal Effectiveness is the perfect programme to help facilitate increased productivity and personal effectiveness, while decreasing anxiety and stress. You can’t get more hours out of your day, but you can learn to use your time more effectively!
Register your interest in these programmes by emailing [email protected] and we will contact you with dates and times as they arise. It would also be worth keeping an eye on our Training Bytes fortnightly email as we will have information in there also.
More course topics will be added to these two in time... We would love to hear any suggestions you may have, as we want to offer programmes that are relevant and interesting.
With this new piece of technology at your fingertips, there really is no excuse for not upskilling and increasing your ability to do your job better. Cause that’s what 2013 is all about - Standing out in your workplace and being super!
- Kelly Walden, EMA Learning Business Development | Marketing Co-ordinator
You could get 50% off trainingNZTE BUSINESS CAPABILITY DEVELOPMENT PROGRAMMEDoes your business have 50 or less employees?You may qualify for vouchers to help pay for services such as training workshops, courses and coaching that build the management capabilities within your business.
New Zealand Trade Enterprise (NZTE) Capability Development Vouchers are only available through Regional Business Partners around New Zealand. To qualify, businesses must come under defined criteria.
What benefits do you get?A network of 14 Regional Business Partners work to support business growth and innovation in their regions. The partners work with local businesses and provide a range of advice and access to funding and support for assisting you to grow your business.
For further information, contact Craig Garner EMA Regional Partner Assessor: em: [email protected]| ph: (09) 367 0907
national employerswage salary SURVEY
In partnership with
• ALL NEW LOOK & FEEL
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nzsalarysurvey.co.nz
Now Open For Participation All Year RoundReports Updated Weekly
We have an excellent range of HEALTH AND SAFETY courses coming up, all of which are listed below up till the end of May . To find out more either scan the QR code with your iPhone/Android, give us a call, or go to www.ema.co.nz and click on ‘Training and Events’.
ACCIDENT/INCIDENT INVESTIGATIONUnderstand the step-by-step process to investigating accidents, identifying new hazards and helping to create a safe working environment.
AUCKLAND (AM) 17 MayHAMILTON (AM) 29 AprROTORUA (AM) 25 MarTAURANGA (AM) 13 May
PRACTICAL HAZARD ID & CONTROLLearn the tools and techniques required to quickly and effectively identify and control workplace hazards.
AUCKLAND (PM) 17 MayHAMILTON (PM) 29 AprROTORUA (PM) 25 MarTAURANGA (PM) 13 May
H&S REPRESENTATIVE TRAINING (STAGE 1)Learn to better manage health and safety issues in your organisation by improving workplace communication and gaining understanding of relevant employment statutes.
AUCKLAND 8-9 Apr, 29-30 Apr, 13-14 May, 27-28 MayHAMILTON 6-7 MayMANUKAU 2-3 MayROTORUA 15-16 AprTAURANGA 9-10 MayWHANGAREI 30-31 May
H&S REPRESENTATIVE TRAINING (STAGE 3)Increase knowledge, skills and confidence in your role as a Health and Safety Representative.
AUCKLAND 11-12 AprHAMILTON 18-19 AprTAURANGA 20-21 May
Health& Safety
HEALTH & SAFETY FOR MANAGERS AND SUPERVISORSEnsure your organisation meets its legal obligations surrounding workplace Health and Safety and supports the well-being of your employees.
AUCKLAND 17 AprTAURANGA 29 May
H&S REPRESENTATIVE TRAINING (STAGE 2)Review and build on the skills, knowledge and competencies developed in Stage 1 Health & Safety Representative Training.
AUCKLAND 15-16 Apr, 20-21 MayHAMILTON 16-17 MayMANUKAU 23-24 May
CONTACT CRAIG:em: [email protected]: 09 367 0907
Twohalf-day
courses forthe price ofa full-day!
WOW!That’ssimply
AMAZING!
PREPARING YOUR ACC AUDITUnderstand the ACC auditing process and learn to conduct self-assessments to ensure you meet audit requirements.
AUCKLAND 9-10 May
HEALTH & SAFETY An Introduction for EmployeesA 90 min programme run through our Webinar system.
Understand the roles and opportunities that enable each employee to play a part in creating a healthy and safe workplace.
WEBINAR 13 Mar & 25 Mar
EMA Tailored Training delivers workshops fully customised to reflect your workplace... at your workplace.
Training ContactsAt EMA Learning we are privileged to have an exceptional team for you to contact with any questions you may have about our training options...
Craig Garner HEALTH & SAFETY | EMPLOYMENT [email protected] | 09 367 0907
Deborah Law-CarruthersHUMAN RESOURCES | SALES | BUSINESS DEVELOPMENT | SUPERVISION, MANAGEMENT & LEADERSHIP | EMPLOYEE & PERSONAL [email protected] | 09 367 0947
Kevin ChambersTERTIARY [email protected] | 09 367 0958
Lotta Bryant EXPORT | BUSINESS [email protected] | 07 839 2710
Lucila MarquisioCUSTOMER [email protected] | 09 367 0961
Rhonda Spence TAILORED [email protected] | 021 664 321
EMA Tailored Training provides customised training for your team to help you retain valuable staff and increase the worth of your training dollar. If you would like to up-skill your team then tailored training may be the option for you.
Q & AWhy Tailored Training?We have a team of exceptional people who can meet with you, find out your needs and tailor a training programme specifically for your business, on just about any topic.
Since the programme is written just for you, you can get as many of your team as possible in the same room, learning together. This won’t just up-skill them personally, but build a stronger team environment.
Who is this targeted to?This is one of the great things about Tailored Training... The programmes work across all levels of staff in your organisation. Because each programme is written specifically to meet the unique needs of your organisation you can be assured the right people will hear the right message.
Where is the programme presented?We can present your programme at any location that suits you! Whether it be on your premises, or ours, or another of your choice... As long as there are chairs, tables and a projector we can deliver an effective training programme.
How long is the programme?Most programmes run for a full day, however it can be longer or shorter... Everything depends on your discussions with our team and what you are wanting to cover on your chosen topic.
So what now?Contact Rhonda Spence on 021 664 321 and she and the Tailored Training team will work with you to train your people.
Ph: 021 664 321Em: [email protected]
... and al l the other courses we have coming up in Auckland, Manukau and Whangarei til l the end of May
COURSE AKL OTHER CALLBUSINESS DEVELOPMENT
Business and Report Writing 29 May DebsBusiness Forecasting & Budgeting - The Fundamentals 18 Mar DebsDebt Recovery - Getting the Money In 19 Apr DebsLean Thinking - Continually Improving Your Business 28 Mar DebsMastering the Credit Management Process 19 Apr DebsProject Management - Tools and Processes 12 Apr Debs
CUSTOMER SERVICE AND SALESCommunicating With Your Customers 25 Mar LucilaCommunication Skills Using the TetraMap® of Behaviour 15 May Debs
Delivering Service Excellence - An Introduction 1 May LucilaEssential Sales Skills 29 May DebsImproving Customer Service 13 May LucilaManaging Customer Complaints 25 Mar LucilaMeeting Skills 27 Mar DebsNegotiation - An Introduction 10-11 Apr DebsPresentation Skills - Getting Your Message Across 8 May DebsProblem Solving and Decision Making 29 Apr DebsTelephone Skills for Customer Service Professionals 9 May Lucila
The Ultimate Sales Professional(Ten 1-day workshops, 1 workshop a month)
8 May (w1)12 Jun (w2)10 Jul (w3)
14 Aug (w4)11 Sep (w5)9 Oct (w6)
13 Nov (w7)11 Dec (w8)12 Feb (w9)12 Mar (w10)
Debs
EMPLOYEE AND PERSONAL DEVELOPMENTAssertiveness Skills 29 Apr DebsAssessment of Learning 22 May DebsBuilding a Better Team - Identifying Your Personal Strengths 5 Apr Debs
Business and Report Writing 29 May DebsCommunication Skills Using the TetraMap® of Behaviour 15 May Debs
Emotional Intelligence 10 Apr DebsMeeting Skills 27 Mar DebsMental Resilience - Reducing Stress and Building Mental Strength 26 Mar Debs
Negotiation - An Introduction 10-11 Apr DebsProblem Solving and Decision Making 29 Apr DebsTime Management - Personal Effectiveness 10 May DebsTrain the Trainer - Delivering Effective Training Programmes 15-16 Apr Debs
EXPORTExporting Using Internet and Social Media 18 Apr LottaStrategic Alliances & Joint Ventures for Global Growth 18 Apr Lotta
HUMAN RESOURCES & EMPLOYMENT LAWAssessment of Learning 22 May DebsConducting Disciplinary Meetings 18-19 Mar CraigCreating and Maintaining High Performing Teams 22-23 May DebsDrugs and Alcohol in the Workplace 29 May Craig
Employment Relations Act 2000 17 Apr15 May Craig
Interviewing Skills 30 Apr DebsManaging Employee Leave 8 Apr CraigMotivating Individuals and Teams 9 May DebsPayroll Legislation Essentials 9 Apr CraigPerformance Management - The Fundamentals 6-7 May Debs
Procedural Fairness and the Disciplinary Process 20 Mar29 Apr Craig
Restructuring & Redundancy - A Practical Experience 15-16 Apr CraigTo Performance Manage or Discipline? 22 Apr DebsTrain the Trainer - Delivering Service Excellence 15-16 Apr DebsWriting & Agreeing Key Performance Indicators 12 Apr Debs
COURSE AKL OTHER CALLSUPERVISION, MANAGEMENT & LEADERSHIP
Building a Better Team - Identifying Your Personal Strengths 5 Apr Debs
Business and Report Writing 29 May DebsCoaching, Mentoring and Delegation 17-18 Apr DebsCommunication Skills Using the TetraMap® of Behaviour 15 May Debs
First Line Management - An Introduction 20-21 May KevinFoundations for Effective Supervision 1 - Maximising Myself 20-22 Mar Debs
Foundations for Effective Supervision 2 - Maximising Others 1-3 May Debs
Governance 8-9 Apr DebsHealth & Safety for Managers and Supervisors 17 Apr CraigLeadership - An Introduction 18 Apr DebsLeadership - People Skills 19-20 Mar DebsLean Thinking - Continually Improving Your Business 28 Mar DebsManagement - An Introduction 6-7 May DebsManaging Difficult and Disruptive People 11 Apr DebsMotivating Individuals and Teams 9 May DebsPerformance Management - The Fundamentals 6-7 May DebsProblem Solving and Decision Making 29 Mar DebsProject Management - Tools and Processes 12 Apr Debs
Supervision - An Introduction 12 Apr16 May Debs
Team Leader Toolbox - Facilitating Your Team 29 Apr31 May Debs
Team Leader Toolbox - Getting the Work Done 5 Apr27 May Debs
Team Leader Toolbox - Managing Team Productivity Issues 10 May Debs
Train the Trainer - Delivering Service Excellence 15-16 Apr DebsWriting & Agreeing Key Performance Indicators 12 Apr Debs
TERTIARY (all held in Auckland)EMA CERTIFICATES - 200 LEVEL
Managing Employment Relations (Three 3-day blocks, 1 block a month)
13-15 Mar (Block 1)17-19 Apr (Block 2)22-24 May (Block 3)
Kevin
EMA CERTIFICATES - 300 LEVEL
Equity and Diversity in the Workplace(Three 3-day blocks, 1 block a month)
10-12 Apr (Block 1)15-17 May (Block 2)19-21 Jun (Block 3)
Kevin
Strategy and Change(Three 3-day blocks, 1 block a month)
3-5 Apr (Block 1)8-10 May (Block 2)5-7 Jun (Block 3)
Kevin
NATIONAL CERTIFICATES
National Certificate in Business (First Line Management) (Level 3)(Four 2-day blocks, 1 block a month)
20-21 May (Block 1)17-18 Jun (Block 2)
8-9 Jul (Block 3)5-6 Aug (Block 4)
Kevin
National Certificate in Occupational Safety and Health (Workplace Safety (Level 4)(Four 2-day blocks, 1 block a month)
8-9 Apr (Block 1)13-14 May (Block 2)10-11 Jun (Block 3)
8-9 Jul (Block 4)Kevin
NATIONAL DIPLOMA
National Diploma in Occupational Health and Safety Management (Level 6)(Eight 2-day blocks, 1 block a month)
2-3 May (Block 1)30-31 May (Block 2)27-28 Jun (Block 3)25-26 Jul (Block 4)
22-23 Aug (Block 5)19-20 Sept (Block 6)
31 Oct-1 Nov (Block 7)28-29 Nov (Block 8)
Kevin
CALL
Mentoring programmesTo support career development, many organisations have a formal mentoring programme, where employees can benefit from the wisdom, experience and connections of a senior employee, or even someone outside the organisation. Mentors can give employees invaluable guidance on their performance and how to develop their career.
Employee profilesMany organisations maintain profiles of their employees that detail their education, experience and skills. If you make the non-confidential or non-sensitive information they contain accessible to employees, you can help them gain insight into the career paths of others, and the knowledge/skills/experience/education required for a role. They can use these profiles as a research tool to find out more about roles that interest them, and their requirements. They can also use them as a tool to build their network.
Social networking toolsYour organisation may have internal social networking tools in place that allow employees to connect with other employees. Employees can use these tools to build their network, but also to research the requirements for other positions, or find a mentor.
Job descriptionsJob descriptions are another great way for employees to learn about other roles and their requirements. If they’re able to browse the various job descriptions in your organisation, they can use them as a tool to find other roles that leverage their skill set in different ways and to learn about the requirements for the jobs they think they’d like to progress into. This can help employees understand what areas they need to develop in order to qualify for a move or promotion.
Cross-functional projects/teamsIn many organisations, there are lots of opportunities to work on cross-functional teams. Cross-functional teams often focus on process improvement, employee engagement, customer satisfaction, quality or even corporate social responsibility. Working on one or more of these teams is a great way for employees to broaden their knowledge of the organisation and industry. It
can open their eyes to other careers and build their network as they work with people from across the organisation.
If you look around, your organisation most certainly has a wealth of tools and resources, beyond simple training, that can help support employee career development in addition to the business benefits they already provide. The trick is to make them accessible to employees and communicate how they can support career progression. Your organisation will reap the benefits in terms of improved employee performance, engagement and retention.
---------------------------------------------------------------------------Sean Conrad is a Certified Human Capital Strategist and Senior Product Analyst at Halogen Software, one of the leading providers of software to help manage employee performance and development. For more of his insights on career development and talent management, read his posts on the Halogen blog.
Would you like to submit an article for publication in our Training Plus? Email [email protected]
“... employee development should
[also] be seen as a means to broaden or deepen your employees’ knowledge, skills and experience”
In challenging economic times, organisations often pull back on their support for employee career development. A tough business climate can mean job reductions, fewer opportunities for advancement or promotion, and fewer dollars available for training activities.
But that retrenchment can come at a cost. Support for employee development and career progression is known to be a key contributor to employee engagement, which always pays off in terms of better performance and productivity. It’s also a key component of your ‘total rewards’ package for employees, or what some call the new ‘employee compact’. Employees expect that, in return for their labour, they’ll be given opportunities to expand their knowledge, skills and experience in a way that helps their career advancement. When that isn’t provided, employees feel let down by their employer and seek out other work opportunities.
The thing is, there are lots of practical ways your organisation can support employee career development. Not all of them are costly. Several are just employee performance management best-practices you should have in place anyway. Let’s look at a few of them.
Development activitiesMost organisations offer their employees development opportunities to address performance or skill gaps. But employee development should also be seen as a means to broaden or deepen your employees’ knowledge, skills and experience. Both the organisation and the employee will benefit from their increased capacity. And while you should certainly try to budget a certain dollar amount for training courses, conferences, continuing education, etc. for each employee each year, you should also keep in mind that up to 90% of the learning employees do is on the job. So work to cultivate a culture of development and encourage on-the-job development in the form of things like: stretch objectives, job shadowing, coaching, mentoring, temporary assignments, lunch and learn sessions, free webinars, volunteer activities, etc.
Performance appraisalsMost organisations provide their employees with at least an annual performance appraisal. To leverage this as a career development tool, make sure your managers use them as an opportunity to talk to their employees about their career aspirations and then provide work assignments and feedback to help them prepare, as well as coaching/mentoring/development support all year round.
Job postingsBy making sure your job postings are accessible to your employees, you help employees understand your business needs, what opportunities are available to them, and the skills, experience, education or credentials required for a given position. This accessibility supports career progression, internal mobility and employee retention. Beyond simply posting the jobs on your career website, you can actively recruit employees by publicising job postings in company emails, newsletters, intranets, etc. You may also want to consider posting new jobs internally first, or giving preferential treatment to internal candidates.
Supporting your employees’ career development makes good business sense
Courses in the Waikato& BOP Areas
Key:Hamilton
Rotorua
Tauranga
Whakatane
Craig Garner HEALTH & SAFETY | EMPLOYMENT [email protected] | 09 367 0907Deborah Law-CarruthersHUMAN RESOURCES | SALES | BUSINESS DEVELOPMENT SUPERVISION, MANAGEMENT & LEADERSHIPEMPLOYEE & PERSONAL [email protected] | 09 367 0947 Kevin ChambersTERTIARY [email protected] | 09 367 0958
Lotta Bryant EXPORT | BUSINESS [email protected] | 07 839 2710Lucila MarquisioCUSTOMER [email protected] | 09 367 0961Rhonda Spence TAILORED [email protected] | 021 664 321
COURSE CONTACTS:
COURSE NAME MARCH APRIL MAY
BUSINESS DEVELOPMENTSupply Chain Management - Achieving Cost Reductions 18
CUSTOMER SERVICE AND SALESCommunicating With Your Customers (am)Managing Customer Complaints (pm) 16
EMPLOYEE AND PERSONAL DEVELOPMENTTime Management - Personal Effectiveness 10
EXPORTDevelopment an Export Strategy (am)Making the Most of Trade Shows (pm) 15
International Trade Documentation and Procedures 16
HEALTH AND SAFETYHealth and Safety Representative Training (Stage 1) 15-16 6-7 9-10
Health and Safety Representative Training (Stage 2) 18-19 16-17
Health and Safety Representative Training (Stage 3) 18-19 20-21
Health and Safety for Managers and Supervisors 29
Practical Hazard Identification and Control (am)Accident/Incident Investigation (pm) 25 29 13
HUMAN RESOURCES AND EMPLOYMENT LAWProcedural Fairness and the Disciplinary Process 15 22
SUPERVISION, MANAGEMENT AND LEADERSHIPSupervision - An Introduction 25 22
Supply Chain Management - Achieving Cost Reductions 18 18
Team Leader Toolbox - Facilitating Your Team 8
www.emaevents.co.nzKeep an eye on our website for dates and details
Conferences& Events
