Week 1 (1) 2008 IS33 Introduction 1

COMP3470 IS33 People-Centred Information Systems DevelopmentModule Leader: Lydia LauLectures: Wed 11-12 in LT4

Thu 2-3 in LT4Pre-requisites: LUBS2150 (or equivalent)

School of ComputingFACULTY OF Engineering

IS33 Introduction 2Week 1 (1) 2008

Objectives (as in handbook)

Demonstrate an understanding of the ‘people issues’

Evaluate approaches to information systems development in terms of ‘people issues’

Specify the organisational, physical and job context into which computer-based IS have to fit

Determine the impact on job design of IS design Identify non-technical causes of IS failure and its

prevention

IS33 Introduction 3Week 1 (1) 2008

Why are people issues important? A brief history of IS evolution:60s - mainframe70s - mainframe /minis /DBMS /(ARPANET)80s - office automation, PCs, LANslate 80s/ early 90s – BPR, enterprise-wide

systems90s - the Net, WWW, knowledge management

systems, e-commercelate 90s /early 21stC – e-communities, e-

government, Now - mobiles/PDAs; Wii /digital TVs…etc

IS33 Introduction 4Week 1 (1) 2008

What is P-C?

People-centred

Individual

Group

OrganisationSociety

ethics diversity

HCIergonomics

CSCW

business processesculture

knowledge managementlegalhealth

professionalism

IS33 Introduction 5Week 1 (1) 2008

What is ISD?

IS developmentmethodologies

techniques

socio-techsoft system

user-centred

UML

rich picture

ethnography

prototyping

mock-upscenarios

IS33 Introduction 6Week 1 (1) 2008

So, P-C ISD is

Need to ask Why? What? When? How? and

Who?

People-centredIS development

methodologies

techniques

socio-tech

soft system

user-participation

UML

rich picture

ethnography

prototyping

mock-up

scenarios

Individual

Group

Organisation

Society

ethicsdiversity

HCI

ergonomics

CSCW

business processesculture

knowledge management

legalhealth

IS33 Introduction 7Week 1 (1) 2008

Leavitt’s Diamond

Structure

People

TechnologyTask

Leavitt HJ (1965), “Allied organizational change in industry: Structural, technological and humanistic approaches”, in J G March (ed.)Handbook of Organisations (pp.1144-1170), Chicago:Rand McNally.

IS33 Introduction 8Week 1 (1) 2008

Plan for lecturesWeeks 1-5: Setting the scene, LASCAD case study ISD approaches, and two more case studiesWeek 6 -10: Change Management (reading week) E- and M-everything HCI revisited and Computer Supported Cooperative

Work Business Process Re-engineering Knowledge Management

Last lecture : Round-up & Exam Prep

IS33 Introduction 9Week 1 (1) 2008

Assessment

Examination: 80%; 2 hour(s); Open notes

Coursework: 20%A short exercise (10%) set in week 3 and

deadline for submission in week 7 on 13th Nov.

A short essay - no longer than 1000 words (10%), set in week 8, submission date in week 10 on 5th Dec

IS33 Introduction 10Week 1 (1) 2008

Reading list Avison D & Fitzgerald G, Information

Systems Development – Methodologies, Techniques and Tools, 3rd or 4th edition, 2002 or 2006.

Brown JS & Duguid P, The Social Life of Information, Harvard Business School Press, 2000.

(Preece J, Rogers H and Sharp Y, Interaction Design: Beyond Human-Computer Interaction, John Wiley & Sons , 2002.)

+ selected papers & chapters…. See module web site under ‘resources’

IS33 Introduction 11Week 1 (1) 2008

What did last year’s students say?

See end of module feedback

IS33 Introduction 12Week 1 (1) 2008

Homework To be completed before lecture on Thursday 9th

October: Get this paper from Library’s collection of electronic

journals – Dennis A R, Carte T A and Kelly G G, “Breaking the rules: success and failure in groupware-supported business process reengineering”, in Decision Support Systems, Volume 36, Issue 1 (Sept 2003), pp.31-47, Elsevier Science Publishers B.V.

Write down on a piece of paper a list of ‘people issues’ raised in this article, and bring it to the lecture on 9th October.

IS33 Introduction 13Week 1 (1) 2008

Take home knowledge from this lecture:

The diagram on ‘P-C ISD’ The Leavitt’s Diamond