JOB DESCRIPTION

JOB TITLE: Business Change Analyst (Electronic Patient Records)

GRADE/SALARY: Band 6

LOCATION: NAViGO House

REPORTING TO: Head of Performance and Assurance

REPORTING TO JOB HOLDER: N/A______________________________________________________________________________

KEY WORKING RELATIONSHIPS:

The post holder will form and maintain effective working relationships with:

Internal Performance Analysts Senior Performance Analysts Senior Operational Managers Operational Managers and Clinical Leads Data Warehouse Developers Information Governance Lead Head of Performance and Business Support Clinical System and Data Quality lead Mental Health Act Administrator Service Team Managers Senior Management Team Consultants and Junior Doctors Other Mental Health Service Staff (Clinical and Non-Clinical)

External The Phoenix Partnership (Clinical system provider) Systems Development Manager for the CCG Datix (incident/accident and risk system provider) North East Lincolnshire Council GP Practices North East Lincolnshire Clinical Commissioning Group Information Teams across the Region NHS Digital System Support/Information functions in other trusts Other departments and agencies Informatics Clinical Coders locally and nationally

Job Summary:

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NAViGO Health and Social Care CIC provides integrated community and mental health and social care services of the highest standard.

NAViGO has recently procured a new Electronic Patient Record (EPR) with Electronic Prescribing and Medicines Administration (EPMA) capability to support our Mental Health inpatient and community services.

The system has now been embedded since September 2018 and we are continuing a programme of optimisation to ensure we are maximising the full benefits of the system and releasing the maximum amount of time to care possible.

The post will require skills in analysing opportunities for benefit realisation, achieving successful procurement outcomes and undertaking phase 2 of the optimisation programme. This is a key role which will support the development and implementation of key priorities within NAViGO’s work plan. The post holder will take responsibility for managing and/or supporting the delivery of business change analysis deliverables, with leadership, support and guidance from the Head of Performance and Assurance, managers and subject matter experts.

The Post will require frequent travel across NAViGO and stakeholder sites and venues in North East Lincolnshire.

This is a fixed term contract of 18 months, but there may be opportunity for an extension dependent upon funding.

Main Tasks/Duties/Responsibilities

Develop a blueprint for the future, modelling transformational common business processes which can be implemented to deliver improvements to clinical efficiency / effectiveness, enhanced digital maturity, improved EPR capability and to deliver our strategic objectives.

Develop and deliver plans to implement transformational change Develop business cases and options appraisals including financial appraisals and present to Senior Management

Team/Boards To work flexibly and collaboratively as part of the Performance and Assurance Teams. To communicate effectively with key stakeholders and to support the Head of Performance and Assurance in

communicating and presenting to large diverse groups. This may include sensitive information for example about new ways of working.

To persuade governance boards and staff of the importance of the project and agree output delivery schedules. To maintain appropriate documentation, in line with policies and document templates. To support the Head of Performance and Assurance in taking corporate responsibility for improvement, be

actively involved in developing key messages, priorities and information including to the Board and beyond.

Decision making

Complete a pre-implementation analysis of the current information landscape and processes to identify opportunities for improvement and potential benefits.

To analyse stakeholders, facts and data to support problem solving and solutions during optimisation of the system.

To identify inter-dependencies, record and report risks and issues and recommend mitigations where required. Develop and document a system implementation strategy, business change strategy and plan in order to

successfully implement enhancements to the clinical information system to deliver our strategic objectives. Support the development of an organisational development strategy and plan to enable cultural change that will

maximise the benefits to be gained from a new system.

Audit/Research

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To undertake focused ad-hoc research and work as required, assisting and enabling the Team to meet its agreed objectives.

Communication

Work collaboratively with the relevant business areas and representatives and supplier organisations to ensure all identified issues are resolved satisfactorily.

Work alongside appropriate staff, whose purpose will be to articulate business requirements and realise the business benefits as defined in the business cases.

Financial

To assist the project in operating within its budgetary processes and constraints. Report any identified financial or other risks and / or issues to their line manager.

Training/Development

To participate in regular supervision in accordance with good practice guidelines and organisation policy. To participate in the annual Appraisal process. To attend all relevant mandatory training as and when required to do so. To provide training on system changes/functionality where required.

Other

Physical demands: This post may require some physical handling of office and presentation materials and equipment. It may also require re-arranging room furniture lay outs to facilitate meetings and workshops.

Mental demands: This post requires a high level of resilience and the ability to effectively manage and deliver on conflicting priorities at pace and to tight deadlines. This also requires the individual to respond to unpredictable deadlines and to network and present at team, directorate and board levels.

Emotional demands: The nature of business change analysis means that specific views, emotions, and information may be shared by stakeholders which may be emotionally demanding or sensitive.

Working conditions: This post holder is required to work flexibly and in an agile way across the organisation to meet the needs of the project.

The work will require visiting and working at various settings (including clinical) where the individual may encounter managers, staff, service users, carers, visitors and other stakeholders.

Any other duties, which may be requested by the Senior Performance Analyst to facilitate the smooth running of the department.

This job description is not exhaustive and can be altered in consultation with the post holder. To be accountable at all times and to act in accordance of NHS behavioural standards. To have due regard for your own personal safety and that of staff. The post holder must be confident in using Windows based IT systems e.g. Word processing, Outlook, Excel,

PowerPoint with excellent keyboard skills. There will be a frequent need to complete work to tight timescales. The workload will be varied and unpredictable so initiative is required to prioritise, resolve problems and

undertake analysis or investigation including following up enquiries and obtaining information from other members of staff.

Working with all stakeholders in NAViGO to ensure the most efficient and appropriate provision of services.

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Any other duties, which may be requested by Senior Managers to facilitate the smooth running of the department.

The post holder is responsible for the management of risk in all the areas for which they are responsible. To ensure patient confidentiality is maintained at all times, by being aware and adhering to the Data Protection

Act 1998, Computer Misuse Act 1990, Records Management Code of Practice Parts 1 and 2, Freedom of Information (FOI) 2000, and all Information Governances polices.

To ensure attendance and participation in ongoing internal and external training and professional development opportunities; continuously updating your knowledge, expertise and understanding of data, reporting and informatics.

To participate in an ongoing programme of personal development, training and evaluation of skill sets to meet role requirements.

Other work and general duties as delegated within the overall purview of the post.

This job description reflects the current main organisational priorities for the post. In the context of rapid change taking place within the NHS/CCGs, these priorities will develop and change in consultation with the post holder in line with service business needs and priorities.

Working Conditions/Effort

The post holder can expect their information to be challenged by other members of staff in a large group settings

The post holder will be expected to visit patient areas, including wards, out-patient clinics, theatres or A&E, as required to meet clinical colleagues.

Working in dynamic and diverse multidisciplinary team conditions.

To be able to concentrate for long periods of time but deal with repeated interruptions from staff and the unpredictable nature of work.

Intense concentration to interpret and consolidate highly complex information.

Ability to meet the travel requirements of the post.

The post holder is a Display Screen Equipment user. The job requires regular, frequent and sustained use of keyboard which involves sitting at PC for prolonged periods of time.

Be able to shift focus quickly in response to frequent urgent incoming requests from internal and external customers, with tight deadlines.

PERSONAL RESPONSIBILITIESAs well as the departmental guidelines and procedures, which you are required to observe and follow, the Trust has developed a number of general policies and procedures that apply to your employment.

Whilst the Trust recognises specific responsibilities fall upon management, it is also the duty of all employees to accept personal responsibility for the practical application of these policies, procedures and standards. You should familiarise yourself with these, and ensure that you understand and adhere to them.

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Particular attention is drawn to:

Health and Safety:

Under the Health & Safety at Work Act 1974 it is the responsibility of individual employees at every level to take care of their own health and safety at work and that of others who may be affected by their acts at work. This includes co-operating with management in complying with health and safety obligations, particularly by reporting promptly any defects, risks or potential hazards.

Fire Procedure:

The postholder must adhere to the Trust's Fire Policy, including training attendance.

Equal Opportunities:

The Trust has policies covering Equal Opportunities and Harassment. The aim is to ensure that no colleagues, potential employees, patients/clients are harassed, or receive less favourable treatment on the grounds of disability, age, sex, sexual orientation, marital status, race, colour, religion or ethnic/national origin.

Security and Confidentiality:

The postholder must adhere to a range of policies, procedures and legislation relevant to security and confidentiality; these include:

Data Protection Act 1998

Copyright, Designs and patents Act 1988

Access to Health Records Act 1990

Computer Misuse Act 1990

BS7799 (Information Governance)

Caldicott

Document and Records Management

Additionally, all staff are required to attend an annual briefing on Information Governance and Security.

This job description is not a definitive or exhaustive list of the responsibilities but identifies the key tasks and duties of the post holder. Specific objectives for the post holder will be regularly agreed and reviewed as part of the personal development review process.

Review Date:

PERSON SPECIFICATION

POST TITLE: Business Change Analyst

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ESSENTIAL CRITERIA DESIRABLE CRITERIA

HOW TESTED

A/I/T*

EDUCATION/

QUALIFICATIONS

IT Qualification Relevant qualification

and / or equivalent experience to degree Level

PRINCE2 or other project management qualification

Educated to Masters level or equivalent

Management qualification

Training qualification or equivalent

Qualified Agile or Six Sigma or equivalent practical experience

A

A

A

A

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EXPERIENCE &

ATTAINMENTS

Good experience of working with Electronic Patient Record (EPR) systems

Good experience of working closely with business stakeholders in complex and sensitive environments.

Good experience of projects through their whole lifecycle.

Successful track record of involvement in the identification of and planning of benefits realisation in the health sector which deliver demonstrable clinical benefits to end users

Previous experience within NHS environment

Experience of working within organisations with SystmOne EPR

Experience of supporting the evaluation of clinical EPR systems.

Experience of working within the context of Managing Successful programmes (MSP) or other recognised methodology.

Experience of working with third party suppliers, Clinical Commissioning Groups and virtual cross-organisational teams

Experience of supporting the analysis and planning of clinical EPR system implementations

Experience of supporting the delivery of clinical EPR and EPMA system implementations

A/I

A/I

A/I

A/I

SKILLS/

ABILITIES

Excellent verbal, written & communication skills

Able to demonstrate an understanding of the wider implications of decisions within own area

KNOWLEDGE/ Demonstrated ability to

successfully lead and facilitate workshops and other engagement

Knowledge of mental health (older adults, adults, children

A/I

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UNDERSTANDING approaches Excellent knowledge of

business process analysis Experience of EPR

workflow and data capture form design

Knowledge of design and implementation of workflow and decision support in EPR systems

Knowledge of the application of information systems and informatics in NHS healthcare settings

A good understanding of the use of electronic patient information in NHS health care settings.

Ability to identify interdependencies and recognise risk

Good knowledge of NHS healthcare information governance requirements

Highly developed verbal and written skills including report writing and presentations at senior levels.

Proficient with using MS Office applications including Project and Visio.

Good understanding of the challenges of business change and benefits realisation

Ability to effectively organise own workload and work on own initiative (with some direction).

Ability to articulate requirements from the perspectives of multiple stakeholders.

Good problem-solving skills and ability to respond to sudden unexpected demands.

and younger persons) inpatient and community care clinical services

An understanding of the procurement and implementation of Electronic Prescribing and Medicines Administration (EPMA) software / functionality in NHS community and inpatient health settings.

An understanding of the transfer of electronic patient related information between NHS health care providers and other stakeholders.

Knowledge of NHS procurement frameworks

Good awareness and understanding of the overall context in which NHS Trusts are operating

Demonstrates leadership qualities

Ability to support other business initiatives and work streams whilst maintaining focus on business change work stream deliverables

Good appreciation of the technical challenges and constraints in delivering multi-solution, multi-vendor solutions to

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a geographically disperse community of users.

OTHER REQUIREMENTS (inc. physical requirements)

MANAGERS SIGNATURE ………………………………………….

DESIGNATION …………………………………………. DATE ……………….

* A = Application Form I = Interview T = Test

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Supplementary Information

Physical Effort

Long periods of sitting every day.

Use of computer and VDU screen and keyboard for most of the day (80-90% daily).

Mental Effort

Requirement for on-going concentration to undertake complex statistical analyses requiring accuracy and attention to detail. Manipulation of large amounts of activity data using complex spread sheets.

Moderate level of interruptions during the working day from clinicians and support staff wanting urgent support with data input and training into both Datix and SystmOne.

Concentration required for long periods of time, especially when required to input data, checking and reconciling information and when analysing data and statistics.

Emotional Effort

Emotional and distressing circumstances are limited. However the post holder is expected to manage projects and facilitate training and will sometimes come across resistance from staff so negotiation and resilience is required. There is constant pressure to perform accurately and to deadline whilst juggling several tasks at once which can be stressful.

Occasional indirect exposure to distressing case notes when coding.

Working Conditions

Uses computer most of the day.

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STRUCTURE

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Head of Performance &

AssuranceBand 8a

Senior Performance

Analyst x 0.8 WTEBand 6

Performance Analysts x 1.6 WTE

Band 5

Performance & Assurance

Apprentice 1 x WTEApprentice

Clinical System and Data Quality lead x 1

WTE

Band 5

Data Warehouse Developer x 2 WTE

Band 6

Clinical Application Systems Officer x 0.8

WTE

Band 5

Information Governance Lead/Performance Analyst

x 1 WTEBand 5

Governance and Assurance Manager 0.6 WTE

Band 7

Business Change Analyst x 1 WTE

Band 6