Upload
others
View
4
Download
0
Embed Size (px)
Citation preview
Keeping customers safe
Easy English Version
Contents
About safety 3Self advocacy training 4Reporting 6Training for staff 7People who work at Yooralla 8Making it easy to report 9Health and wellbeing 10Advisory committees 11Supporting inquiries 12Our human rights policy 13More information 14Words in this sheet 15
About safety
We are working hard to
protect customer’s rights
and
make sure they are safe.
This is very important to us.
Keeping customers safe means making sure they
have what they need
and
are not abused.
Abuse is when one person does something to
another person that they don’t want them to do.
If someone is being abused we want to
know about it
and
make sure it stops.
Keeping customers safe | 2
We have done some important
things to make sure our customers
are safe.
Self advocacy training
Yooralla wants you to be your own advocate.
This means to tell others when
you are unhappy
something isn’t right
or
you need something to change.
We have people who can teach you how to be
your own advocate. They are called the Client
Rights and Empowerment Team.
We also work with other disability
organisations to make training programs.
Some of the training programs you can do are:
Keeping customers safe | 3
Life Skills and Speaking Up
Program
This program teaches you how to
keep safe
and
speak up when something doesn’t feel right.
Peer Support Program
In this program other people with disability will
teach you about your rights.
My Rights Program
This program helps you to
make your own decisions
and
be part of your own planning.
Reporting
Keeping customers safe | 4
Staff at Yooralla must tell a
manager when something isn’t right.
It is part of their job.
When staff tell a manager something isn’t right it
is called making a report.
We have a new computer program that staff can
use to make a report. It is called Riskman.
When staff make a report Riskman sends a
message to the
manager of the service
Chief Executive Officer
and
Department of Health and Human Services.
If a report is made Yooralla will
Keeping customers safe | 5
support the person who made
the report
make sure they are safe
and
support their family and carers.
Training for staff
All the people who work at Yooralla get training
about
human rights
and
how to make sure abuse doesn’t happen.
The training also tells staff
how to keep people with disability safe
Keeping customers safe | 6
how to know if someone is
being abused
what to do if someone says they
have been abused
and
how to make a report about it.
People who work at Yooralla
Before a person works at Yooralla we find out
what they have done before.
We ask the Police
if they have ever done something wrong
and
if they have ever hurt a child.
We talk to people at the places they used to work.
Keeping customers safe | 7
We also check if they are allowed
to work in Australia.
We keep a record for each person who works at
Yooralla. The record says
what skills they have
how well they do their job
and
information from the checks we have done.
Making it easy to report
We want people who work at Yooralla to feel
confident about making a report.
We tell them not to be afraid to make a report.
Keeping customers safe | 8
We have instructions for people
who would like to make a report.
This is called our Whistleblower
Policy.
If you would like to know more about this policy
you can ask a manager.
Health and wellbeing
Yooralla has a Health and Wellbeing Team. It is
their job to understand
why abuse happens
and
how to tell if someone is being abused.
This helps us to
give better service
and
keep customers safe.
Keeping customers safe | 9
Advisory committees
An advisory committee is a group
of people who give advice about how
things should be done.
We have two advisory committees that help us
improve our services
and
protect customers rights.
The people on these committees are
customers
family members
and
disability advocates.
Keeping customers safe | 10
Supporting inquiries
An inquiry means to look closely at
the way something has been done to see
if there have been any mistakes.
It means to
ask questions
and
get information.
The government might decide to do an inquiry
about
the way one organisation works
or
the way all disability services work.
We think this is a good thing. It helps to make
things better for people with disability.
Keeping customers safe | 11
Our human rights policy
Human rights are the rights and
freedoms
which should belong to every person.
There are laws to protect the most important
human rights.
Yooralla believes all people with disability should
be able to live
as equal citizens
and
with dignity.
We
support the rights of people with disability
and
work with other organisations to make things
better.
Keeping customers safe | 12
More information
You can ask
questions about how we keep customers safe
or
for a copy of our Human Rights Policy.
Phone 03 9916 5876
TTY 03 9916 5899
Email [email protected]
Keeping customers safe | 13
Words in this sheet
Organisation A business or government department.
Support To help someone. To make sure they have what
they need.
Manager A person in charge of a service or a group of
staff.
Chief Executive The person in charge of an organisation.
Officer (CEO)
Equal citizen Having the same rights as all other people.
Dignity A sense of self-respect and pride. Being treated
with respect.
Keeping customers safe | 14
The Easy English on this sheet
was written by Yooralla. May 2015.
www.yooralla.com.au
Images in this sheet are from
Softpics © Innovative Communication
Programming (Ylana Bloom
& Dolly Bhargava)
Photosymbols. www.photosymbols.com
Keeping customers safe | 15