Keeping customers safe

Easy English Version

Contents

About safety 3Self advocacy training 4Reporting 6Training for staff 7People who work at Yooralla 8Making it easy to report 9Health and wellbeing 10Advisory committees 11Supporting inquiries 12Our human rights policy 13More information 14Words in this sheet 15

About safety

We are working hard to

protect customer’s rights

and

make sure they are safe.

This is very important to us.

Keeping customers safe means making sure they

have what they need

and

are not abused.

Abuse is when one person does something to

another person that they don’t want them to do.

If someone is being abused we want to

know about it

and

make sure it stops.

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We have done some important

things to make sure our customers

are safe.

Self advocacy training

Yooralla wants you to be your own advocate.

This means to tell others when

you are unhappy

something isn’t right

or

you need something to change.

We have people who can teach you how to be

your own advocate. They are called the Client

Rights and Empowerment Team.

We also work with other disability

organisations to make training programs.

Some of the training programs you can do are:

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Life Skills and Speaking Up

Program

This program teaches you how to

keep safe

and

speak up when something doesn’t feel right.

Peer Support Program

In this program other people with disability will

teach you about your rights.

My Rights Program

This program helps you to

make your own decisions

and

be part of your own planning.

Reporting

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Staff at Yooralla must tell a

manager when something isn’t right.

It is part of their job.

When staff tell a manager something isn’t right it

is called making a report.

We have a new computer program that staff can

use to make a report. It is called Riskman.

When staff make a report Riskman sends a

message to the

manager of the service

Chief Executive Officer

and

Department of Health and Human Services.

If a report is made Yooralla will

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support the person who made

the report

make sure they are safe

and

support their family and carers.

Training for staff

All the people who work at Yooralla get training

about

human rights

and

how to make sure abuse doesn’t happen.

The training also tells staff

how to keep people with disability safe

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how to know if someone is

being abused

what to do if someone says they

have been abused

and

how to make a report about it.

People who work at Yooralla

Before a person works at Yooralla we find out

what they have done before.

We ask the Police

if they have ever done something wrong

and

if they have ever hurt a child.

We talk to people at the places they used to work.

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We also check if they are allowed

to work in Australia.

We keep a record for each person who works at

Yooralla. The record says

what skills they have

how well they do their job

and

information from the checks we have done.

Making it easy to report

We want people who work at Yooralla to feel

confident about making a report.

We tell them not to be afraid to make a report.

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We have instructions for people

who would like to make a report.

This is called our Whistleblower

Policy.

If you would like to know more about this policy

you can ask a manager.

Health and wellbeing

Yooralla has a Health and Wellbeing Team. It is

their job to understand

why abuse happens

and

how to tell if someone is being abused.

This helps us to

give better service

and

keep customers safe.

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Advisory committees

An advisory committee is a group

of people who give advice about how

things should be done.

We have two advisory committees that help us

improve our services

and

protect customers rights.

The people on these committees are

customers

family members

and

disability advocates.

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Supporting inquiries

An inquiry means to look closely at

the way something has been done to see

if there have been any mistakes.

It means to

ask questions

and

get information.

The government might decide to do an inquiry

about

the way one organisation works

or

the way all disability services work.

We think this is a good thing. It helps to make

things better for people with disability.

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Our human rights policy

Human rights are the rights and

freedoms

which should belong to every person.

There are laws to protect the most important

human rights.

Yooralla believes all people with disability should

be able to live

as equal citizens

and

with dignity.

We

support the rights of people with disability

and

work with other organisations to make things

better.

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More information

You can ask

questions about how we keep customers safe

or

for a copy of our Human Rights Policy.

Phone 03 9916 5876

TTY 03 9916 5899

Email yooralla@yooralla.com.au

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Words in this sheet

Organisation A business or government department.

Support To help someone. To make sure they have what

they need.

Manager A person in charge of a service or a group of

staff.

Chief Executive The person in charge of an organisation.

Officer (CEO)

Equal citizen Having the same rights as all other people.

Dignity A sense of self-respect and pride. Being treated

with respect.

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The Easy English on this sheet

was written by Yooralla. May 2015.

www.yooralla.com.au

Images in this sheet are from

Softpics © Innovative Communication

Programming (Ylana Bloom

& Dolly Bhargava)

Photosymbols. www.photosymbols.com

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