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We’re growing a powerfulmovement of change.
One practice at a time.
6th Annual International Summit onRedesigning the Clinical Office Practice
March 30 - April 1, 2005 Washington, DC, USA
Six years ago a few hundred pioneers cametogether to plant seeds of change.
Their purpose: Improve the delivery of patient care in clinical-officepractices and outpatient settings.
And so they became leaders of change. Recruiting others. Spreadingnew ideas. Promoting highly effective programs and practices basedon this unshakeable premise:
Give patients the care they want and need exactly when they want and need it.
Join the movement at the 6th Annual International Summit on
Redesigning the Clinical-Office Practice.
Today those early seeds have blossomed into an innovative and influential movement thatcontinues to spread and grow around the world. From private clinics in Washington state to hospitals in the United Kingdom, appointment access has improved, patient waiting times have dropped significantly, patients with chronic conditions are getting better care, and more.
At the same time, our annual Summit has become a powerful force for change that crossesinternational boundaries and represents the best thinking of world-renowned experts. It’salso a clearinghouse for new ideas and practices designed to expand the movement as wellas accelerate the momentum of improving clinical care linked to these areas:
• Better clinical outcomes • Higher patient and staff satisfaction• Lower costs • Improved efficiency
If you’re new to this movement, welcome. You’re vital to our success. We’ve tailorednumerous course offerings to your interests and needs. You’ll find it’s easy to get up to speedon how to bring significant, meaningful and lasting change to your organization.
If you’ve been here before, you’ll be able to choose from many substantive new courseofferings as well as build on the progress you’ve already achieved.
No matter your level of experience with the Summit, we promise you this: You’ll leavefeeling fired up, inspired to lead and filled with practical, achievable ideas to begin orfurther the process of change, and to improve performance where you work.
So join us in making a difference. Go to www.ihi.org to register today!
Options and Opportunities in an Epidemic of Diabetes
Andrew Morris, MD, Professor of Diabetic Medicine, University of Dundee, Scotland, UK
Thursday, March 31, 2005 8:00 am – 9:00 am
Urbanization, increasing obesity, and lack of exercise are all contributingto a global increase in diabetes. Accompanying this will be a rise in thecomplications of heart disease, blindness, strokes, and kidney failure.This plenary session will demonstrate diabetes to be an exemplar ofchronic-disease management, which with concerted effort andcollaboration among the individual, healthcare system and society, canimprove outcomes for patients. The Diabetes Audit and ResearchSystem (DARTS) in Tayside, Scotland will be demonstrated with adetailed description of how this is supporting National Diabetes Care.
Information Technology or Practice Transformation — Which Comes First? Answer: Both!
Mark Leavitt, MD, PhD, Medical Director, Healthcare Informationand Management Systems Society (HIMSS)
Friday, April 1, 20058:00 am – 9:00 am
Often called one of the pioneers of the electronic medical record, Dr. Leavitt will take on some provocative questions: Can there bemeaningful practice transformation without IT? Can electronic medicalrecords be successfully implemented without major practice redesign?And what additional benefits might be achieved when these twodisciplines work synergistically?
Plenary Session Speakers Leaders of Change
“I found this conference extremely valuable. There wereliterally hundreds of useful, practical ideas that could bedirectly applied to improve the quality and efficiency ofour clinics’ operations – all presented in a clear andunderstandable manner.”
Lance Heineccius, Improvement FacilitatorPuget Sound Neighborhood Health Centers, Seattle, Washington
Events & Special ProgramsSummit Exhibition HallThursday, March 31 – Friday, April 1, 2005Learn about an array of support servicesand products useful in improving thequality of healthcare. Various exhibitorsincluding consultants, software providers,and educational services will be on handfor two days. Don’t miss the chance towin exciting prizes, too!If you are interested in learning more aboutexhibits and sponsorships, please contact Lara Fitts at Corcoran Expositions, Inc.([email protected] or (312) 541-0567).
Storyboard/Networking ReceptionThursday, March 31, 20054:30 pm – 6:30 pmAttend the Storyboard Display to learnabout the quality improvement successesof other healthcare organizations.Representatives from storyboardorganizations will be available to answerquestions, share lessons learned, andnetwork in an informal atmosphere.If you are interested in submitting a storyboardproposal, please visit the Office PracticeSummit website for details. The deadline forproposals is February 25, 2005.
American Academy of FamilyPhysicians LunchThursday, March 31, 200512:30 pm – 1:30 pm
2004 National Forum PlenarySpeech Video ViewingThursday, March 31, 200512:30 pm – 1:30 pmDonald Berwick, MD, MPP, President & CEO, Institute for HealthcareImprovement
IMPACT Informational Breakfast Friday, April 1, 20057:00 am – 7:45 am
Creating the Platform for Change:Paying for Quality in Safety NetPopulationsFriday, April 1, 20057:00 am – 7:45 amModerator: L. Gordon Moore, MD,Clinical Senior Instructor, FamilyMedicine, University of Rochester
Progress Report from IHI Participants
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May 04
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4
Mar 04
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End of FY 2002End of FY 2001End of FY 2000
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4
Doctor Average
Doctor 1
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Primary Care
Eye Clinics
Audiology Clinics
Cardiology Clinics
Orthopedic Clinics
Urology Clinics
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End of FY 2002End of FY 2001End of FY 2000
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b 04
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Doctor Average
Doctor 1
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Primary Care
Eye Clinics
Audiology Clinics
Cardiology Clinics
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Urology Clinics
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Clinton Family Health Center Rochester, NY
Days until third available long office visit
Alaska Native Medical Center Oncology Clinic Anchorage, AK
New patients average wait to third-next available appointment
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Oct 99
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AVER
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Bureau of Primary HealthcareHealth Disparities Collaborative
Participants Average HbA1c Levels
Wednesday, March 30
7:00 am - 9:00 am Continental BreakfastRegistration
9:00 am - 4:30 pm M1 Improving Access and Flow in Specialty Practices and Outpatient SettingsPresenting: Catherine Tantau, BSN, MPA, Tantau & Associates; L. Gordon Moore, MD,Clinical Senior Instructor, Family Medicine, University of Rochester; Marc Rouppe Van DerVoort, Msc, Consultant, Dutch Institute for Healthcare Improvement (CBO)
NEW! M2 Redesigning the Office Practice for Better Chronic-Illness Care and PreventionPresenting: Connie Davis, MN, ARNP, Associate Director for Clinical Improvement, GroupHealth Cooperative; Anne McAfee, RN, BSN, VP Care Coordination, Mendocino CommunityHealth Clinics
NEW! M3 Master’s SessionModerating: Charles Kilo, MD, MPH, CEO, GreenField Health; Douglas Eby, MD, MPH, VPMedical Services, SCF/Alaska Native Medical Center; Joseph Scherger, MD, MPH,Director, San Diego Center for Patient Safety; Jeffrey Kegarise, OD, President, Center forProfessional DevelopmentPrerequisites: Attendees must have been involved in practice redesign efforts for at leastthree years, participated in IHI’s International Summit on Redesigning the Clinical OfficePractice previously, have a deep understanding of the Chronic-Care Model and,preferably, components of the Idealized Design of Clinical Office Practices model.
M4 Optimizing the Workforce in Clinical Office PracticesPresenting: Marjorie Godfrey, RN, MS, Director, Dartmouth Hitchcock Medical Center; John Wasson, MD, Research Director, Dartmouth Medical School; Goran Henriks, Directorof Learning and Innovation, The County Council of Jönköping
NEW! M5 Rooting Improvement in Day-to-Day Practice; Avoiding the SlippagePresenting: Sarah Fraser, PhD, Independent Consultant, Sarah Fraser Associates; Richard Seal, National Programme Manager, Medicines Management Collaborative,National Prescribing Centre; Linda Henry, BA(Hons)MscORHM, Director HealthyCommunities Collaborative, National Primary Care Development Team
M6 Improving Access and Efficiency in Primary CarePresenting: Mark Murray, MD, Healthcare Consultant, Mark Murray and Associates;Michael Davies, MD, Chief of Staff, VA Black Hills Health Care System
10:30 am - 11:00 am Break
12:00 pm - 1:00 pm Lunch
3:00 pm - 3:30 pm Break
4:00 pm - 6:00 pm Registration
Storyboard Set-up
Thursday, March 31
6:45 am - 8:00 am RegistrationContinental Breakfast
8:00 am - 9:00 am Plenary SessionProfessor Andrew Morris
9:00 am - 9:15 am Break
9:15 am - 12:15 pm L1 Self-management Support SkillsPresenting: Connie Davis, MN, ARNP, Associate Director for Clinical Improvement,Group Health Cooperative; Veronica Richardson, BSN, RN, National Collaborative Director,Institute for Healthcare Improvement
Agenda
L2 Cutting Edge Ideas in Specialty PracticesPresenting: Catherine Tantau, BSN, MPA, Tantau & Associate; Goran Henriks, Director ofLearning and Innovation, The County Council of Jönköping; Charles Tomson, GeorgeMerck Fellow, Institute for Healthcare Improvement
L3 See the IHI Website for Updated Session ContentPresenting: Marjorie Godfrey, RN, MS, Director, Dartmouth Hitchcock Medical Center
L4 The Basics of Advanced Access in Primary CarePresenting: Mark Murray, MD, Healthcare Consultant, Mark Murray and Associates
NEW! L5 Build Trust to Enhance EngagementPresenting: Jack Silversin, DMD, DrPH, President, Amicus, Inc.
NEW! L6 Innovations in Planned CarePresenting: Andrea Kabcenell, RN, MPH, Deputy Director, Pursuing Perfection, Institute forHealthcare Improvement, Jerry Langley, MS, IHI Senior Fellow, Associates in ProcessImprovement; Cindy Hupke, RN, BS, MBA, National Director, Health DisparitiesCollaboratives, Institute for Healthcare Improvement
NEW! L7 Improving Geriatric Care in Your Office PracticePresenting: Martin Levine, MD, Geriatrician, Group Health Permanente; Ron Stock, MD,MA, Regional Medical Director for Geriatrics and Care Coordination, PeaceHealth
NEW! L8 Getting the EMR Into the Office PracticePresenting: Charles Kilo, MD, MPH, CEO, GreenField Health; Bruce Bagley, MD, MedicalDirector, Quality Improvement, American Academy of Family Physicians
12:15 pm - 1:30 pm Lunch
12:30 pm - 1:30 pm Donald Berwick 2004 National Forum Plenary Speech Video Viewing
1:30 pm - 2:45 pm A1 Leadership and Culture: Critical Factors for ImplementationPresenting: Jack Silversin, DMD, DrPH, President, Amicus, Inc.
NEW! A2 “Change Agents Around the Tea Kettle”: The NDPT’s Healthy Communities Collaborative, Falls Reduction Programme, UKPresenting: Linda Henry, BA (Hons)MscORHM, Director Healthy Communities Collaborative, National Primary Care Development Team
A3 Staff Vitality and InnovationPresenting: Jeffrey Kegarise, OD, President, Center for Professional Development
NEW! A4 Office EfficiencyPresenting: L. Gordon Moore, MD, Clinical Senior Instructor, Family Medicine,University of Rochester
A5 Optimizing the Care Team to Improve Operational EfficiencyPresenting: Charles Kilo, MD, MPH, CEO, GreenField Health; Stephen Crane, PhD,Executive Vice President, American Academy of Physician Assistants
A6 Specialty Care and Primary Care Working Together for Better PracticesPresenting: Mark Murray, MD, Healthcare Consultant, Mark Murray and Associates;Michael Davies, MD, Chief of Staff, VA Black Hills Health Care System
NEW! A7 Assisting Private Practicing Physicians in “Crossing the Quality Chasm”Presenting: Dennis Horrigan, MS, Vice President of Managed Care Development,Independent Health Association
NEW! A8 Safety and Reliability in the Office SettingPresenting: Frank Federico, BS, Director, Institute for Healthcare Improvement; John Wasson, MD, Research Director, Dartmouth Medical School
2:45 pm - 3:00 pm Break
3:00 pm - 4:15 pm B1 Leadership and Culture: Critical Factors for ImplementationPresenting: Jack Silversin, DMD, DrPH, President, Amicus, Inc.
NEW! B2 “Change Agents Around the Tea Kettle”: The NDPT’s Healthy Communities Collaborative, Falls Reduction Programme, UK Presenting: Linda Henry, BA (Hons)MscORHM, Director Healthy Communities Collaborative, National Primary Care Development Team
B3 Staff Vitality and InnovationPresenting: Jeffrey Kegarise, OD, President, Center for Professional Development
NEW! B4 Office EfficiencyPresenting: L. Gordon Moore, MD, Clinical Senior Instructor, Family Medicine,University of Rochester
B5 Optimizing the Care Team to Improve Operational EfficiencyPresenting: Charles Kilo, MD, MPH, CEO, GreenField Health; Stephen Crane, PhD,Executive Vice President, American Academy of Physician Assistants
B6 Specialty Care and Primary Care Working Together for Better PracticesPresenting: Mark Murray, MD, Healthcare Consultant, Mark Murray and Associates;Michael Davies, MD, Chief of Staff, VA Black Hills Health Care System
NEW! B7 Assisting Private Practicing Physicians in “Crossing the Quality Chasm”Presenting: Dennis Horrigan, MS, Vice President of Managed Care Development,Independent Health Association
NEW! B8 Safety and Reliability in the Office SettingPresenting: Frank Federico, BS, Director, Institute for Healthcare Improvement; John Wasson, MD, Research Director, Dartmouth Medical School
4:30 pm - 6:30 pm Storyboard Reception
Friday, April 1
6:45 am - 8:00 am Continental Breakfast
8:00 am - 9:00 am Plenary SessionMark Leavitt, MD, PhD, FHIMSS
9:00 am - 9:15 am Break
9:15 am - 10:30 am NEW! C1 Advanced Access Scheduling in an Academic Practice: The Baylor ExperiencePresenting: Jeffrey R. Steinbauer, MD, Medical Director, Baylor College of Medicine; Karla Korell, Clinical Operations Manager, Baylor College of Medicine
NEW! C2 Spreading Improvements from One Practice to ManyPresenting: Marie Schall, MA, Director, Institute for Healthcare Improvement; Gail Nielsen,BSHCA, RTR, George W. Merck Fellow at IHI and Patient Safety Administrator, Iowa HealthSystem; Veronica Richardson, BSN, RN, National Collaborative Director, Institute forHealthcare Improvement
NEW! C3 Building a Patient-Centered Workflow: Value Stream Mapping in HealthcarePresenting: Buffie Stark, Sr. Project Manager, Stanford Hospital & Clinics
C4 The Use of E-mail and Telephone to Improve CarePresenting: Charles Kilo, MD, MPH, CEO, GreenField Health; Joseph Scherger, MD, MPH,Director, San Diego Center for Patient Safety
NEW! C5 Population Team Care Management Project at the Kaiser Nanaikeola ClinicPresenting: Samir Patel, MD, Physician Implementation Manager, Family Practice/Care Management Institute, Kaiser Permanente Hawaii; Kellie Takashima, FNP,Kaiser Permanente. Nanaikeola Clinic
NEW! C6 Using the Electronic Health Record with Patients: CommunicationChallenges and OpportunitiesPresenting: Laurence Baker, PhD, Clinical Associate Professor, Oregon Health andSciences University; Paul DeChant, MD, MBA, Geisinger Medical Group
NEW! C7 Pay for PerformancePresenting: Neil A. Solomon, MD, President, NAS Consulting Services
C8 See the IHI Website for Updated Session ContentPresenting: Douglas Eby, MD, MPH, VP Medical Services, SCF/Alaska Native Medical Center
10:30 am - 10:45 am Break
10:45 am - 12:00 pm NEW! D1 Building High-Reliability Ambulatory SystemsPresenting: Charles Kilo, MD, MPH, CEO, GreenField Health; Frank Federico, BS,Director, Institute for Healthcare Improvement
NEW! D2 Medicine Management in the United KingdomPresenting: Richard Seal, National Programme Manager, Medicines ManagementCollaborative, National Prescribing Centre; Sarah Fraser, PhD, Independent Consultant,Sarah Fraser Associates
D3 Group Visits – Beyond the BasicsPresenting: Edward Noffsinger, PhD, Director of Clinical Access Improvement, Palo AltoMedical Foundation; John Scott, MD, University of Colorado Health Sciences Center
D4 Measurement Issues in Office Practice ImprovementPresenting: Ann Marie Hess, MSN, MS, Consultant
NEW! D5 Health LiteracyPresenting: Connie Davis, MN, ARNP, Associate Director for Clinical Improvement, GroupHealth Cooperative; Gail Nielsen, BSHCA, RTR, George W. Merck Fellow at IHI and PatientSafety Administrator, Iowa Health System
NEW! D6 Academic Practices Presenting: Jeffrey Murawsky, MD
NEW! D7 Total Redesign at Clinica CampesinaInvited: Cory Sevin, RN, MSN, NP, Vice President, Clinica Campesina; Carolyn M.Shepherd, MD, Medical Director, Clinica Campesina
NEW! D8 Reweaving the Safety Net Phase I: Primary Care Access & EfficiencyPresenting: L. Gordon Moore, MD, Clinical Senior Instructor, Family Medicine, University of Rochester; Alida Merrill, BSN, MPH, Strategic Development Officer, Monroe Plan forMedical Care
12:00 pm - 1:15 pm Lunch
1:15 pm - 2:30 pm NEW! E1 Building High-Reliability Ambulatory SystemsPresenting: Charles Kilo, MD, MPH, CEO, GreenField Health; Frank Federico, BS, Director,Institute for Healthcare Improvement
NEW! E2 Medicine Management in the United KingdomPresenting: Richard Seal, National Programme Manager, Medicines ManagementCollaborative, National Prescribing Centre; Sarah Fraser, PhD, Independent Consultant,Sarah Fraser Associates
E3 Group Visits – Beyond the BasicsPresenting: Edward Noffsinger, PhD, Director of Clinical Access Improvement, Palo AltoMedical Foundation; John Scott, MD, University of Colorado Health Sciences Center
E4 Measurement Issues in Office Practice ImprovementPresenting: Ann Marie Hess, MSN, MS, Consultant
NEW! E5 Health LiteracyPresenting: Connie Davis, MN, ARNP, Associate Director for Clinical Improvement, GroupHealth Cooperative; Gail Nielsen, BSHCA, RTR, George W. Merck Fellow at IHI and PatientSafety Administrator, Iowa Health System
NEW! E6 Academic Practices Presenting: Jeffrey Murawsky, MD
NEW! E7 Total Redesign at Clinica CampesinaInvited: Cory Sevin, RN, MSN, NP, Vice President, Clinica Campesina; Carolyn M.Shepherd, MD, Medical Director, Clinica Campesina
NEW! E8 Reweaving the Safety Net Phase I: Primary Care Access & EfficiencyPresenting: L. Gordon Moore, MD, Clinical Senior Instructor, Family Medicine,University of Rochester; Alida Merrill, BSN, MPH, Strategic Development Officer,Monroe Plan for Medical Care
For the most up-to-date information on session objectives and descriptions,go to www.ihi.org.
LocationMarriott Wardman Park Hotel2660 Woodley Road, NWWashington, DC 20008(800) 228-9290
A specially priced block of rooms has been reserved at theMarriott Wardman Park Hotel in Washington, DC, untilMarch 3, 2005. Rooms are $179 Single, $209 Double pernight. Please identify yourself as part of the IHI or OfficePractice Summit to receive the discounted rate.
Dates and Times
Minicourses:March 30, 2005, 9:00 am – 4:30 pm
General Conference:March 31, 2005, 8:00 am – 4:15 pmApril 1, 2005, 8:00 am – 2:30 pm
Registration Fees
$495 Minicourse$795 General Conference Early Registration (before February24, 2005)$895 General Conference Registration
IMPACT Member Discount
Members of IHI’s IMPACT Network are eligible to receiveenrollment rate discounts.$420 Minicourse$695 General Conference
Group Discount
Groups of five or more are eligible for a discountedregistration rate of $695 for the March 31–April 1, GeneralConference. Please contact IHI Customer Service [email protected] or call (866) 787-0831 for more information.(Discounts are not available for special events or preconference sessions.)
Student Discount
Full-time students are eligible to receive enrollment ratediscounts for the General Conference.$450 General Conference
Special Discount
Employees of independent, federally qualified health centersnot affiliated with a hospital or health system; independentpractices with fewer than 20 physicians and hospitals with fewer than 50 beds are eligible for discounted enrollment rates.$250 Minicourse$450 General Conference
Scholarship Funding
There is a limited amount of scholarship funding available tooffset the General Conference fees in cases of financialhardship. Please submit a statement of need IHI [email protected].
Cancellations and Substitutions
All cancellations and substitutions must be submitted inwriting by mail or fax to the Institute for HealthcareImprovement. There will be no charge for cancellations madeby March 14, 2005 or for substituting one person for anotherat any time. Refunds for cancellations made after March 14,2005 will be based upon the date the cancellation is receivedin IHI's offices, as follows:
By March 14, 2005: Full tuition refundBetween March 14 and 28, 2005: 50% tuition refundAfter March 28, 2005: No refund
Refunds apply to registration fees only. Refunds are notavailable for tickets to tours, receptions, or other specialevents. Hotel cancellations must be made directly bycontacting the Marriott Wardman Park Hotel. The Institutefor Healthcare Improvement reserves the right to cancel orpostpone any course due to unforeseen circumstances. In theevent of cancellation or postponement of the 6th AnnualInternational Summit on Redesigning the Clinical-OfficePractice, your conference registration fee(s) will be creditedtoward participation at the rescheduled 6th AnnualInternational Summit on Redesigning the Clinical-OfficePractice. All other cancellations are subject to theCancellation Policy stated above.
Travel Discounts
Special zone fares and discounts are available for Summitattendees on the airlines listed below. To obtain thesediscounts, you or your travel agent must call the airlinesdirectly and reference the meeting identifier code as follows:
USAirways 1-877-874-7687 Meeting Code 39633298
United 1-800-521-4041Meeting Code 537GM
American 1-800-433-1790Meeting Code A5835BC
Before Making Your Travel Plans
We urge you not to make nonrefundable travel arrangementsprior to receiving written confirmation of your registration.The Institute for Healthcare Improvement cannot be heldresponsible for nonrefundable tickets.
Conference Registration Why is enrollment for the Office Practice Summit onlyavailable online this year?Enrollment for all of IHI’s events will soon take place viawww.ihi.org. The Office Practice Summit has a completelyweb-based enrollment process that will allow customers tomanage their enrollments themselves, including makingchanges to session selections, editing their name badges, andconfirming receipt of payment, all via IHI’s new onlineenrollment system.
I’m attending as part of a group. Can I still use theonline enrollment system?Yes, absolutely. IHI’s online enrollment system was built towork with our customers’ needs, and many groups attendour events. You will simply need to select the GroupDiscount enrollment rate during your enrollment process.Individual members of a group can enroll themselves, or athird party may enroll a group of individuals.
I’m enrolling someone else. Can I still use the onlineenrollment system?Yes, you will be given the option to indicate whether youare enrolling yourself or someone else, and the system willaccurately process either type of enrollment.
What if I am not permitted to (or don’t want to) payonline with a credit card?A large number of IHI’s customers either must pay bycheck, or receive an invoice in order to submit a paymentrequest. For this reason, we’ve made a “pay later” optionavailable during the payment stage of the online enrollmentprocess. A confirmation and invoice showing that paymentis due will be issued to you.
Details
How does online enrollment work?IHI’s online enrollment system consists of a number ofsteps that will walk you through the enrollment process forthe 6th Annual International Summit on Redesigning theClinical-Office Practice
You will be asked to:• Indicate whether you are enrolling yourself or someone else.• Select an enrollment rate.• Indicate which Minicourse and/or General Conference
Learning Lab or workshop sessions you would like to attend.
• Format name badges for the conference.• Select which of several payment methods you would like
to use.
Please note:• Confirmations and invoices for enrollments will be
sent via e-mail.• Attendees (or those managing attendees’ enrollments)
will be able to return to the site to view enrollments andorder histories at any time.
Continuing Medical Education
The Institute for Healthcare Improvement is accredited by theAccreditation Council for Continuing Medical Education(ACCME) to sponsor continuing medical education forphysicians.
Continuing Education for Physicians
The Institute for Healthcare Improvement designates thiseducational activity (the 6th Annual Office Practice Summit)for a maximum of 17.75 hours in category 1 credit toward theAMA Physician's Recognition Award. Each physician shouldclaim only those hours of credit s/he actually spent in theeducational activity. Preconference Minicourses, 6 credit hours General Conference, 11.75 credit hours
Continuing Education for Nurses
The Institute for Healthcare Improvement will be applying tothe Massachusetts Association of Registered Nurses, Inc., anaccredited approver by the American Nurses CredentialingCenter's Commission on Accreditation, for approval toprovide continuing nursing education. This continuingeducation activity carries up to 21.3 Contact Hours. Eachnurse should claim only those hours of credit s/he actuallyspent in the educational activity.Preconference Minicourses, 7.2 hoursGeneral Conference, 14.1 Contact hours
American Academy of Family Physicians(AAFP) Credit Hours
Application for CME credit has been filed with the American Academy of Family Physicians. Determination of credit is pending.
Faculty Disclosure Policy
Presenters will disclose the existence of any financial interestand/or other relationships they might have with themanufacturer(s) of any commercial product(s) to be discussedduring the presentation.
Special Needs or Dietary Requirements
We want to make your participation in the Office PracticeSummit enjoyable. If you have any special needs or dietaryrequirements, please contact IHI Customer Service [email protected], or call (866) 787-0831.
SATISFACTION GUARANTEEDWe Promise You’ll Be Satisfied …
Or Your Money Back
If for any reason you are not completely satisfied that the 6thAnnual Office Practice Summit is a valuable experience, theInstitute for Healthcare Improvement will gladly refund yourregistration fee. Please note that due to unforeseeablecircumstances, last-minute changes in program titles, speakers,or presentations may be unavoidable.
Acknowledgments
The Institute for Healthcare Improvement wouldlike to thank the many people whose extraordinaryeffort and commitment have gone into developingthe program for the Office Practice Summit.
Office Practice Summit Planning Group
Bruce Bagley, MDMedical Director, Quality ImprovementAmerican Academy of Family Physicians
Connie Davis, MN, ARNPAssociate Director for Clinical ImprovementGroup Health Cooperative
Sarah Fraser, PhDIndependent ConsultantSarah Fraser Associates
Charles Kilo, MD, MPHCEOGreenField Health
L. Gordon Moore, MDClinical Senior Instructor, Family MedicineUniversity of Rochester
Patricia Rutherford, RN, MSVice PresidentInstitute for Healthcare Improvement
Marie Schall, MADirectorInstitute for Healthcare Improvement
Special Thanks
Institute for Healthcare Improvement Management Team
American Academy of Family Physicians
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