WAYS TO BANK - Personal Banking - First Trust Bank · PDF fileWAYS TO BANK Secure and convenient banking options to fit your lifestyle Phoneline Banking Online Banking Me2U Cash Machines

WAYS TOBANK

Secure and convenient banking options to fit your lifestyle

Phoneline Banking

Online Banking

Me2U

Cash Machines

Mobile Banking

Me2U

Branches

Post Office

First Trust Bank | Ways to bank | Online – Mobile – Telephone – In-branch

01 What can I do in branch?

01 Post Office® Services.

02 What can I do with Online Banking?

03 What can I do with Mobile Banking?

04 What can I do with Phoneline Banking?

06 How do I view statements online?

07 What can I do at the cash machine?

08 Safer banking with First Trust Bank.

Contents

Your life is 24/7So is banking with First Trust BankFirst Trust Bank offers many convenient personal banking optionsso you can bank securely, day and night, 365 days of the year. This is a quick guide on how to maximise your banking options at First Trust Bank.

†Call charges may vary please refer to your service provider.

Call us 0345 793 0000† Click on www.firsttrustbank.co.uk 1

What can I do at my First Trust Bank branch?Our experienced staff can give you the tailored information you need about our products and services, and managing your finances. We’ll also be on hand to show you how to use our Quickbanking options, which are located in our branches.

To find your nearest First Trust Bank branch • Visit our website www.firsttrustbank.co.uk and use the branch locator tool

• Call us on 0345 6005 925† (Monday to Friday, 9am to 5pm)

What is Quickbanking with First Trust Bank?Our Quickbanking options are designed to help you carry out your banking transactions securely in a fast and convenient way. Available in branches across Northern Ireland, you can simply pop in and use them:

Quicklodge• Lodge cash and cheques

Lodgements made through the Quicklodge are processed by 5.15pm on the same working day.

In-branch tablet• Log in to Online Banking to:

check your balance, pay your bills and Credit card and transfer money between accounts

• Visit www.firsttrustbank.co.uk for useful information on our products and services

In-branch telephoneUse the in-branch telephone to:

• Register for Online Services, get a new PAC or activate your PAC.

• Use Phoneline Banking

• Make mortgage enquiries

• Make credit card and debit card enquiries

• Make general enquiries, including stop a cheque or order a duplicate statement

Post Office® Services

If you can’t make it to a First Trust Bank branch, there’s always the Post Office®, where you can do much of your regular banking, even on a Saturday morning.

At the Post Office® you can:

• Check your balance using your Visa debit card and PIN

• Lodge cash using your Visa debit card or pre-printed lodgement slip

• Lodge cheques using a pre-printed lodgement slip and post office lodgement envelope

• Withdraw cash using your Visa debit card and PIN

For more information please refer to our website.

What can I do in branch?

First Trust Bank | Ways to bank | Online – Mobile – Telephone – In-branch 2

Online BankingWhether you are always on the move, or simply don’t have enough hours in the day, First Trust Bank’s banking options give you the freedom and flexibility to bank whenever you need to, from wherever you are.

With Online Banking you have the flexibility of banking at a time and place that suits you, and our security precautions mean your money is kept safe. It’s flexible banking, day and night, 365 days a year.

With Online Banking, you can do the following:

• Check your account balances

• View recent transactions on your account

• View your available funds

• View pending transactions on your debit card, including the retailer name

• Transfer money to your own accounts and to any UK bank or building society

• Pay bills

• Apply for a Fixed Rate Personal Loan

• Apply for a personal Overdraft

• Open a savings account

• Set up, amend or cancel a regular payment

• View and cancel direct debits

• Manage your savings account

• View and print eStatements

• Stop paper statements

• Manage your Cards

• Update ‘My Details’

• Search for a cheque

• Send a Secure Message

What can I do with Online Banking?

Getting startedTo get started has never been easier.

Simply call 0345 793 0000†, press Hash (#) and one of our Customer Service Advisers will be happy to help you. Our advisers are available between 8am and 12am (Midnight), 7 days a week.

Once registered and you have your eight digit Registration Number and PAC (Personal Access Code) you will be able to use Online, Mobile and Phoneline Banking.



Mobile BankingMobile Banking is an easy, and convenient way to manage your finances. The service provides the same high level of security as you enjoy with Online Banking.

When you first log in to our Mobile Banking App your registration number will be linked (or tethered) to your device. This means each time you log in to the App on that device you will only be asked for three random digits from your PAC (Personal Access Code).

This makes the log in process simpler than ever. You can link/tether your registration to a number of devices – for example if you use a mobile phone and a tablet to access your Mobile Banking.

Should someone else wish to log in to their account on your device, simply choose the ‘One time log in’ feature which provides the flexibility to log in to the App on a device without registering details to the device.

With our Mobile Banking App it is easy to stay in control of your money, you can;

• Check your account balance (s) with just one tap

• View your account balances

• View recent transactions, up to 100 transaction lines

• View pending transactions including the retailer name

• Transfer money between your own accounts or to another UK Account*

• Pay bills within the UK*

• Manage your Standing Orders

• View your statements

And if you need help, use our ‘Contact Us’ option. This provides you with a list of contact numbers to make it easier to get in touch.*You can only transfer funds and pay bills to existing accounts and companies you have already set up on Online Banking or by speaking to one of our Customer Service Advisers.

Download the App today!Simply download the First Trust Bank Mobile Banking App directly from the App Store or Google Play™, and once you’ve registered you’re good to go.

What can I do with Mobile Banking?

Data charges may apply. Terms and conditions apply. Apple and the Apple logo are trademarks of Apple Inc., registered in the US, and other countries. App Store is a service mark of Apple Inc. Google Play is a trademark of Google Inc.


Phoneline Banking 0345 793 0000†

With Phoneline Banking, you can bank securely and confidentially over the phone, day or night, 365 days a year.

At the touch of a button you can;

• Hear your account balances and transactions

• Pay Bills and transfer money within the UK*

• Hear the PIN of your personal Visa debit card

• Order a statement

• Change your Personal Access code

• Speak to a Customer Service Adviser

*You can only transfer funds and pay bills to existing accounts and companies you have already set up on Online Banking or by speaking to one our Customer Service Advisers.

Need Help?

If you need help and want to speak directly to a Customer Service Adviser, call Phoneline Banking on 0345 793 0000†, log in and choose option zero (0) and one of our Customer Service Advisers will be happy to help you. Our advisers are available between 8am and 12am (Midnight), 7 days a week.

What can I do with Phoneline Banking?

Important InformationTerms and conditions apply and full details are available on www.firsttrustbank.co.uk/onlinebanking, from any First Trust Bank branch, or call Phoneline Banking on 0345 793 0000†.

We are covered by the Financial Ombudsman Service. You can get a leaflet about this fromany of our branches or by visiting our website at www.firsttrustbank.co.uk.



Take a look at the handy guide below:

Features Online Banking Mobile Banking Phoneline Banking

Report a card lost or stolen ✓ ✓

Check your account balance ✓ ✓ ✓

Check and search your recent transactions

✓ ✓ ✓

Check your pending transactions ✓ ✓ ✓

Transfer money between your own accounts and any UK clearing bank

✓ ✓* ✓*

Pay your bills and Credit cards ✓ ✓* ✓*

Apply for a Fixed Rate Personal Loan ✓

Apply for a personal Overdraft ✓

Open a savings account ✓

Set up regular payments / standing orders

✓

View, amend or cancel your regular payments / standing orders

✓ ✓

View or cancel direct debits ✓

Cheque search ✓ ✓

Stop paper statements ✓

View or print eStatements ✓ ✓

Order a statement ✓ ✓

Manage your Credit card ✓

Manage your Visa debit card ✓

Manage your savings account ✓

Hear the PIN for your personal Visa debit card

✓

Send a Secure Message ✓

Update ‘My Details’ ✓

Quick balance ✓

List of useful contacts ✓ ✓

Access to banking services day and night

365 days a year day and night



* You can only transfer funds and pay bills to existing accounts and companies you have already set up on Online Banking Foreign Exchange rates/calculator and Branch and ATM locator are available on our website www.firsttrustbank.co.uk

Choose the service that best suits your banking needs, depending on the device you have and what you need to do.


How do I view eStatements?You can view your eStatements through Online Banking and the Mobile Banking App.To view your eStatements on Online Banking simply choose, ‘Accounts’ then ‘eStatements’ you will be provided with a list of your accounts and choose the option to view your eStatement, order a statement or stop paper statements.

To view your statements through the Mobile Banking App simply choose ‘Services’ then ‘Statements’, choose the account you wish to view the statement for and you will be provided with all the statements available to view.

Your eStatements will be available for viewing on Online Banking and the Mobile Banking App as often as you receive them by post (or would have received them by post if you have opted to stop your paper statements).When you have opened your eStatement, you can then choose to save or print it.

What are the benefits of online statements?• eStatements are a free, convenient and

secure method of receiving your personal account statements and personal credit card statements via Online or Mobile Banking instead of by post

• This service is available to anyone registered for Online Services who has an eligible account

• Using eStatements reduces the need to order duplicate statements from your First Trust Bank branch or over the phone

• You can view and print whenever you need a copy of your statement

• You don’t have to worry about storing or safely disposing of your bank and credit card paper statements

• eStatements are available for up to seven years.

How do I stop receiving paper statements?1. Log in to Online Banking and click ‘Accounts’

from the top of the screen then select ‘eStatements’

2. Select ‘Stop paper statements’3. Select the account(s) you wish to stop

receiving paper statements for and click ‘Next’

4. Read and accept the eStatements terms and conditions and click ‘Next’ to continue

5. You will then be advised that you have successfully stopped your paper statements

How do I view statements online?


Cash machinesCash machines are not just for cash transactions. Using your First Trust Bank Visa debit card and PIN you can also complete balance enquiries, top up your mobile phone, change your PIN and order a mini statement for your account.

How do I use a First Trust Bank Visa debit card? The First Trust Bank Visa debit card allows you to access money from your bank account.

The card is widely accepted in millions of shops and cash machines around the world where you see the Visa debit sign and can be used to:

• Make purchases at Point of Sale (POS) in shops or supermarkets

• Make purchases with Cashback* up to £100

• Make withdrawals of up to £500 per day from cash machines displaying the LINK or Visa logos

• Shop online or over the phone

• Make Contactless payments where you see the Contactless sign

*Cashback is only available in the UK and amounts are at the merchant’s discretion. Not all merchants will offer Cashback.

Contactless Payments**

Contactless is the faster way to pay for everyday items. Contactless technology allows you to pay for items that cost £30 or less, quickly and securely. If there is a Contactless symbol located under the Visa debit logo on the front of your debit card, then your card is enabled for Contactless payments. Occasionally, you’ll be asked to enter your PIN for what would normally be a Contactless transaction, just for added security.

**Contactless cards are only available on current accounts

What can I do at the cash machine?


SecurityAt First Trust Bank we understand how important the security and confidentiality of your information is to you. Your security is our highest priority and we use a range of security measures to protect your accounts.

For your added peace of mind visit our Security Centre on www.firsttrustbank.co.uk/securitycentre or pick up the ‘Take Five to Stop Fraud’ brochure available in our branches.

Card readerThe card reader is a security device that works in conjunction with your First Trust Bank Visa debit card and PIN to generate unique security codes which are used to complete certain Online Banking transactions. Order a First Trust Bank card reader through the ‘Service and Settings’ section on Online Banking or call Phoneline Banking on 0345 793 0000†, log in and choose option zero (0) and one of our Customer Service Advisers will be happy to help you. Our advisers are available between 8am and 12am (Midnight), 7 days a week.

Safer banking with First Trust Bank.

The card reader provides an additional control for keeping your money safe from online fraudsters.

NotesWhat to remember to do next...

If you need this brochure in Braille, in large print or on audio, ring 0345 6005 925† or ask your branch. Customers with hearing difficulties can use our Text Relay service

by dialling 18001 0345 6005 925†.

First Trust Bank is a trade mark of AIB Group (UK) p.l.c. (a wholly owned subsidiary of Allied Irish Banks, p.l.c.), incorporated in Northern Ireland. Registered Office 92 Ann Street, Belfast BT1 3HH. Registered Number NI018800. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.

†Call charges may vary, please refer to your service provider.

In Branch0345 793 0000†

www.firsttrustbank.co.uk

FTM/DBP62 05/18

Documents

WAYS TO BANK - Personal Banking - First Trust Bank · PDF fileWAYS TO BANK Secure and convenient banking options to fit your lifestyle Phoneline Banking Online Banking Me2U Cash Machines