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A SELF-MOTIVATED, HARDWORKING AND TRUSTWORTHY ADMINISTRATION SUPPORT / CUSTOMER SERVICE PROFESSIONAL;
NOW ENTHUSIASTICALLY SEEKING A NEW AND REWARDING CAREER OPPORTUNITY
MOBILE PHONE: 0439 515 438 ~ EMAIL: [email protected]
P
Confidential Résumé of
AMANDA WARD
AMANDA WARD | 0439 515 438 1
Confidential Résumé of
AMANDA WARD Address: 5 Outlook Crescent, Mt Pleasant QLD 4740
Mobile Phone: 0439 515 438 ~ Email Address: [email protected]
AN ENTHUSIASTIC AND DEPENDABLE ADMINISTRATION SUPPORT AND CUSTOMER SERVICE PROFESSIONAL
Over twenty years of broad and extensive experience in customer service, administration support and
retail assistant roles, with a strong background in supervising, team leadership and staff training
Highly committed to achieving excellence in customer service and exceeding customer / client
expectations, with outstanding communication, relationship building and interpersonal skills
Excellent organisational and time management skills, with the ability to take initiative and make well-
informed decisions while working under pressure to meet daily deadlines and targets
PROFILE
I am a highly motivated, people-orientated and versatile employee with over twenty years of professional
experience in customer service, administration support and sales roles within the retail sector. I am now
seeking the opportunity to contribute my highly transferable skills, knowledge and experience within a
customer service / administration support or similar position in a rewarding environment.
With a mature outlook and a positive attitude, I believe I have much to offer a future employer and hope
to work in a position where I can make a difference every day whilst continuing to develop both
professionally and personally. With this in mind I am available for an immediate interview.
PROFESSIONAL ASSETS
Exceptional communication, organisational and interpersonal skills – eager to listen to others and
liaise with Management and fellow team members to understand and meet business objectives.
The ability to build strong ongoing relationships with a diverse range of staff members and the public,
and relate to people on all levels, across age, cultural, business and social boundaries.
Proficient computing capabilities – with experience in operating company specific information
systems and Office Suite, along with excellent written and telephone communication skills.
A high attention to detail and accuracy – with the ability to see the ‘big’ picture, schedule priority
work areas, resolve problems and provide practical solutions.
Ability to integrate quickly into new environments – self-disciplined and motivated to learn and take
on additional training and ongoing professional development to further enhance skills.
A proactive approach to Occupational Health & Safety policies and procedures – ensuring the health,
safety and wellbeing of customers / clients and fellow team members in the workplace at all times.
KEY AREAS OF STRENGTH
Supporting Business Processes Adhering to Company Policies High Level Customer Service
Administration Support Visual Marketing/Merchandising Complaints Handling / Resolution
Cash Register Operations Balancing / Counting Registers Cash Office Duties (as required)
Stock Control / Monitoring Managing Inventory Levels Product Repairs / Store Transfers
Accurate Data Entry / Filing Email / Phone Correspondence Staff Supervising / Training
Reconciling of Bank Accounts Managing Payroll / Invoicing Payments / Payment Follow-ups
AMANDA WARD | 0439 515 438 2
EMPLOYMENT EXPERIENCE (1999 – 2017)
POSITION: CUSTOMER SERVICE / ADMINISTRATION SUPPORT 1999 – PRESENT
EMPLOYER: TARGET AUSTRALIA – MACKAY, QLD
Key Accountabilities:
Provide professional customer service at all times and build rapport with regular customers.
Adhere to Occupational Health & Safety policies and procedures, ensuring the safety of all store
associates and customers.
Establish strong vendor relationships to maintain and support the business.
General administration duties including but not limited to: sending / receiving emails, answering
telephone calls, data entry and operating computer programs.
Conflict / crisis resolution – dealing with any customer complaints in a courteous and efficient manner
and in accordance with company policies.
Create instore visual product displays, styled promotional displays and general merchandising duties.
Provide helpful and appropriate advice and product knowledge to customers as required.
Register operations – balancing and counting registers and safe, and cash office duties as required.
Liaise with Management to obtain information in regards to customer needs and preferences.
Complete stock orders, stock monitoring, invoicing of inward / outward goods, store transfers,
despatch of faulty products, return out of date product and manage inventory levels.
Organise customer repairs of faulty goods, including ordering spare parts required for repairs etc.
Rotate manufacturer products as required.
Develop professional relationships and ensuring positive interaction with fellow team members.
Ensure the work environment is kept in a clean, orderly and safe condition at all times.
Meet store targets and achieving the objectives of the role including Key Performance Indicators.
POSITION: ADMINISTRATION MANAGER (PART-TIME) 2008 – CURRENT
EMPLOYER: MACKAY ASPECTS PLASTERING – MACKAY, QLD
Key Accountabilities:
Provide administrative support to the business in a range of day to day activities essential to the
effective and efficient running of the operations.
Develop professional relationships and ensuring positive interaction with customers and suppliers.
Oversee / manage office administration requirements including but not limited to:
o Payroll for up to 6 personnel
o Invoicing and payments to contractors and suppliers
o Reconciling of bank accounts
o Follow-up of overdue payments
Perform reception duties as required; provide professional response to customer and supplier
enquiries through in person, phone and email support.
Efficient management of documentation, including filing associated with the daily operations of the
business.
Operate general office equipment including: email, photocopier, fax, scanner etc.
Contribute to reviews of procedures to identify issues and enhance standard of the same.
Management of office supplies and stationary.
General housekeeping ensuring the office environment is clean, tidy and efficient.
AMANDA WARD | 0439 515 438 3
OTHER EMPLOYMENT EXPERIENCE (PRE 1999)
Dates Employer Details Position Details
1993 – 1998 McDonalds Family Restaurant – Mackay, QLD Customer Service
ADDITIONAL INFORMATION
Status: Australian Citizen
IT Skills: Proficient MYOB, Word, Excel, Internet and Email applications, with the ability to
learn new programs quickly and efficiently
Interests: Reading, swimming, walking and listening to music
Referees: Name: Louise Brookes
Position: Assistant Store Manager
Organisation: Target – Mackay, QLD
Mobile: 0411 411 286
Phone: (07) 4898 5600
Name: Kimberly Di Carlo
Position: Co Worker
Organisation: Target – Mackay, QLD
Mobile: 0408 191 288
Thank you for taking the time to view my Résumé; I am available for an immediate interview
