W3: Big Data: The Next Playground for HR

Nicole CaruanaNeuroscientist and Co-founder of Massivemind

Maria ZahraManaging Director of SurgeAdvisory

Big Data: The Next Playground for HR

Workshop 3

Maria Bartolo Zahra & Nicole Caruanapart of the Crew from

www.boomerang.com.mt

HR data science

They are HOT for a very good reason.

people analytics

big data

What’s all this?

• Data: coded values collected from business processes, raw facts…but it’s BIG DATA

• Analytics: compared to what? since when?

Data tells a story, so it needs to be presented like one.

We have been data collectors

for a long time.

Simple HR Data

• Workforce profile:• Headcount• Age• Length of service• Type, e.g. sales/support/marketing/finance• Grade

• Performance and productivity• Absence• Performance ratings

• Reward• Percentage of employees paid above or below market rate

Traditionally this is how HR has done things…

• Annual engagement surveys• Training evaluation forms• Face-to-face interviews (e.g. selection or exit interviews)• Personal observation

While there is nothing inherently wrong with using these methods…they certainly have their shortcomings!

So what has happened now?

• Fundamental shift in how HR works with the business

• Big data has revolutionised marketing and finance…now it is HR’s turn

• New technologies and the realisation that big data can help you take fact-based decisions

• HR analytics can help organisations achieve strategic objectives

• What matters is what the data does for you

Are we ready?

A new way of looking at the

same problems.

Can you answer any of these questions?

• What skills do your employees have in common?

• How many of your employees are likely to resign in 2018?

• How many of your employees are under-performing?

• Is our recruitment strategy providing the talent we need?

Big data can help…

• It gives accurate information on what is happening in the business in relation to a given issue – e.g. employee engagement.

• It helps make decisions about where the business should spend its money and direct resources.

Don’t try to rule the world.

“You can’t manage what you

don’t measure.”Peter Drucker

Start with WHY

How do I become data-driven?

Gaining competitive advantage through:

• Prediction of future job vacancies and leadership needs

• Turnover prediction and analysis

• Data-based risk management

• Prediction of future performance and pre-hire flight risk.

Look at WHO

Understand WHAT you want to quantify

• Is it relevant?

• Can it be quantified?

• Do you have the resources?

What can we measure?

• Engagement: Likelihood of recommendation, foreseen tenure in number of years, current level of job satisfaction and immediate happiness (pulse-based)

• Productivity: metrics that deal with participation in voluntary events and public online communication, out-of-hours contribution and the regularity of updates on project management platforms (automated)

HOW? In-house

developmentor 3rd Party

• Show example of platform

Decide WHICH platform to go with

• Price

• Plan

Per head vs. group

• Features

What’s hot right now?

Decision based on:

• Pulse-based: likelihood of recommendation, foreseen tenure in number of years, current level of job satisfaction and immediate happiness

• Automated: metrics that deal with participation in voluntary events and public online communication, out-of-hours contribution and the regularity of updates on project management platforms

Gamification

Application Integration

Industry Comparison

What can we do with the results?

• Real-time overview of employee pulse at your fingertips

• Base high-level decisions on current information

• Visualise trends and find patterns in existing metrics (new insights)

• Instantly notice problem areas and tackle them

What is the future of Big Data and HR?

Predictive Analytics

Artificial Intelligence