Volvo Way Eng

7/31/2019 Volvo Way Eng

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The VolVo WayRefNo953810003,

august2009

aB Vv, 405 08 Gtbrg, Swdn


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Preace

Our mission

Customers frst

Custr cusCr bjctivsQuit, st, nvirnnt crCntinuus iprvntsDriving innvtinsUtiiz cn strngts

How we work

Buiding ur cuturenrg, pssin nd rspct r t individuCpn spiritInvvnt nd nggntopn diguFdbckTwrkDivrsitldrsipDriving cngWinning t cndnc t wrdaws ving rwrd

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INDex


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The Volvo Way sws wt w stnd r nd spir t b in t utur.It s t undtin r dvping t Vv Grup int t wrds d-ing prvidr crci trnsprt sutins. It is rcip r succss inwic w strng biv. It prsss t cutur, bvirs nd vus

srd crss t Vv Grup.T Vv W is bsd n t cnvictin tt vr individu s t cpbiitnd t dtrintin t iprv ur businss prtins, nd t dsir tdvp prssin.

T Vv W is t iv digu btwn drs, witin ts, nd ngcgus rund t wrd. Tis is t w w cnduct businss nddivr rsuts. Tis is w w prtnr wi t custrs nd suppirs, w wwrk nd cng, nd w w buid t utur tgtr.

I u r nw t tis cpn, T Vv W prvids gd intrductin.I u v bn wit us r s ti, u knw w t us T Vv

W s guid r ur bvir s individu, t br nd dr.Rd tis nw ditin nd rfct n wt T Vv W ns in ur diwrk. Kp trck w u nd ur t w t princips nddiscuss tis. Pss n vus tt u r pssint but t cgus ndcustrs, i nd rinds. W sr rspnsibiit r iving urcutur nd ving r wrds t ctin.

Vv Grup ecutiv Citt

27 August, 2009

PReFaCe


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B crting vu r ur custrs w crt vu r ur srdrs.

W us ur prtis t crt trnsprt-rtd rd nd st prducts suprir quit, st nd nvirnnt cr r dnding custrs insctd sgnts.

W wrk wit nrg, pssin, nd rspct r t individu.

oUR mISSIoN

eNeRGy,PaSSIoN,

aND ReSPeCTFoR The

INDIVIDUal.

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In businss nvirnnt wit intns gb cptitin, custr stis-ctin nd t wi dpnd nt n n t quit nd prrnc ur prducts, but s n w custrs r trtd nd w srvics rdivrd. Tt is w w r nncing dr nd srvic ntwrks, nd

w w striv t dirntit ur trrkt prducts nd srvic rings.Custr cus is bsd n vrns citnt nd rspnsivnss.W intrc nd intrct wit dirnt custrs. our skis nd cnduct,ur ttituds nd vus cntribut t crting businss succss.

CUSTomeRS FIRST

Customer ocus. W wrk r ur custrs. W r ddictd t tingtir ig pcttins td nd tir ng-tr rquirnts r tutur. W ws divr in ccrdnc wit ur grnts. W wnt t bur custrs bst businss prtnr.

Vv Grup is n t wrds ding prvidrs crci trnsprtsutins. W dvp, nuctur nd supp vics, cinr, pr-ducts nd srvics. B dvping spcic cins, vics nd st prductsr dirnt industr sgnts, w cn r sutins dsignd t wrkcint tgtr.

T nnc ur custrs cptitiv dg, w incrsing prvid nncing,insurnc, rnt srvics, spr prts, cpnnts, intnnc, ribIT sutins nd tr businss srv ics. Tis is w w crt vu r urcustrs nd cntribut t t psitiv dvpnt scit.

W cbrt cs wit custrs t dvp prducts nd srvics ttiprv tir prductivit, fibiit, cst-cinc nd prtbiit. oursrp custr cus is cbind wit kn businss sns. W rdtrind t ggrssiv grw ur businss, priri wit dndingcustrs in sctd nd prtb sgnts.

ec custrs businss is dirnt. W tr t undrstnd tir uniqurquirnts nd t nd t st pprprit sutin tt tcs tirpcttins nd currnt businss nds.

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Clear objectives.Vv Grups strtgic bjctivs r bsd n custrsrquirnts, nd cusd n prtb grwt, prduct rnw nd pr-tin cnc. aciving ts bjctivs pwrs ur cptitivnss.

Srt-tr prtbiit is iprtiv r sustinb grwt. It nncs ur

biit t ng t businss ccs nd cpt n gb sc, nd itstrngtns ur vibiit s ng-tr businss prtnr.

Prtb grwt nbs invstnts in nw prducts nd srvics, nwrkts nd utur tcngis, nd in ur skid ps. It sttrcts invstrs cpit, prviding nnci strngt nd rd t ct nbusinss pprtunitis.

Prduct rnw wit ti intrductins nw nd bttr prducts ndsrvics dds vu r ur custrs. T dvpnt innvtivtcngis is vit t t stringnt gistiv rquirnts, t pnd urding psitin in dirnt rkts nd t nsur t cptitivnss utur prduct gnrtins. Tis s cntributs t psitiv dvpnt scit.

oprtin cnc pvs t w r custr stisctin. Trugutur cpn w sr bst prctics nd ts t iprv ctivnssnd prductivit. Wrking wit businss cc ngnt rducs csts,iprvs fibiit nd dds custr vu. W dvp drs t drivstr in cutin nd cng.

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Quality, saety and environmental care. Tr crprt vus prssur citnts:

Quality rfcts ur pris t divr rib prducts nd srvics. Wcus n iprving quit nd prrnc tt dd vu t ur custrs.

ecnc in quit wi b civd b cntinuus iprving ur prcsssnd prducts bsd n custrs nds.

Saety is but rducing t risk ccidnts nd itigting t cns-quncs n incidnts tt ccur. St is n intgr prt prduct dvpnt. T purps is t iprv trc st s w s twrk nvirnnt r drivrs nd prtrs vics nd cinr.Trugut ur wn prtins, w ctiv nnc ccuptin st nd tir wrk nvirnnt.

Environmental care prsss ur citnt t rduc n dvrs ipctn t nvirnnt r ur prducts nd prtins. W r iprvingu cinc nd rducing issins nd nis r ur prducts. acrssprtins w r rducing wst, issins, nrg cnsuptin ndur crbn tprint.

Ts crprt vus quit, st nd nvirnnt cr rprsntt cn grund r ur dirnt brnds. W cntinu t dvp,nurtur nd nnc ur strng brnds wit tir distinctiv crctristicss t bring uniqu iprtnt bnts t ur custrs.

QUalITy,SaFeTy

aND

eNVIRoNmeNTalCaRe.

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msuring w w t Vv Grup ts custr nd stkdr dnds,w cpr nd vut ursvs ginst t ig prrrs. B bnc-rking wit t bst nd brcing bst prctics, w r rning w twrk r cint nd ctiv. W qunti nd sur t divrcnc, quit, nd rsuts.

Continuous improvements. W r dtrind t t t igst dndsnd pcttins trn nd intrn custrs. Tt is w w rnncing nnss, pwrnt nd giit. Cncrtd rts r undrw t iprv quit, divr, cst, turs nd ti t rkt.

In ig cptitiv rkt it ttrs t b st, quick nd nib. W rcnvincd tt igr spd in dvpnt prjcts nd prcss cutinwi iprv ur btt in.

a ps r cusd n cntinuus iprvnts, wic rquir ssttic nd prsistnt pprc. W vrg ctiv twrk ndcrt crss-unctin ts t idnti nd rsv prbs. Custrs,suppirs nd tr prtnrs r invitd t prticipt. Cprnsivintrn nd trn dbck us ts jint rts.

W cus n iinting wst nd unncssr wrk, suc s ctivitis tti t dd custr vu. B rducing unwntd disturbncs w kprcsss r stb, prdictb nd cint.

Trugut t ntir rgniztin, w i t d tings rigt t rst ti.W rus t ccpt pr quit. B dtcting nd crrcting prbst t r surc, w r ving twrds zr dcts. W us quntibdt t nitr nd undrstnd rit.

Ipnting just in ti princips ns tt w gt, prduc nd divrwt is ndd, wn it is ndd, nd in t unt ndd. W rcittd t srtning d nd turnrund tis, t rducing invntrnd t cusing n ctivitis tt dd custr vu.

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Utilize common strengths.our rgniztin is dcntrizd wit prductrtd businss rs supprtd b businss units. Wrking cs witur custrs in crss-unctin nd intgrtd ts prts giit ndignnt, rspnsivnss nd cr rspnsibiit r rsuts.

ec businss u vrgs nd utiizs t Grups cn ptrs ndprcsss, sutins nd strngts t t tir custrs spcic nds.Cbining ur prtis int gb structur crts cnis scin prduct dvpnt, prductin, prts supp, gistics, inrtintcngis, nd businss srvics.

T u vrg ts snrgis crss t Grup, businss rs ndbusinss units r ting up nd cbrting r cs t tsrd businss bjctivs. Wrking crss t dirnt businsss in cnprjcts, prgrs nd prcsss crts pprtunitis r sring knw-dg nd rning r bst prctics. Cprtin nd intgrtin cussn turning incrsd vus, prtin cincis nd rgniztin

cpbiitis int iprvd custr vu, cs fw nd prtbiit.

Driving innovations.a ur innvtins i t crting ddd vu r urcustrs. T dvpnt nw trnsprt rtd tcngis srinrcs ur cptitiv dvntgs.

T biit t dvp nw tcngis nd ipnt t in crci

prducts nd srvics s cntributd t ur succss nd rputtin.

er invvnt custrs nsurs dpr undrstnding tirbusinss nds. T pnnss t cng nd cnstructiv digu crsst businsss r tr nbing ctrs.

T urtr ptiiz ur innvtin sst w r sring princs ndcbrting wit trn prtnrs, univrsitis nd rsrc institutins.Tis givs ccss t stt t rt knwdg nd ding dg technologies.

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Building our culture. our cutur is w w wrk tgtr wit nrg, pssinnd rspct r t individu. It is but invvnt, pn digu nddbck. It is but divrsit, twrk nd drsip. It is w w buidtrust, cus n custrs nd driv cng.

our cutur bdis individu rspnsibiit nd ccuntbiit r rsuts.Tis ns cr rinttin twrds cn gs nd sutins, nd strng dtrintin t grw, dvp nd iprv. It is w w cnductur businss rund t wrd.

W ndvr t crt csiv cutur trugut Vv Grup cp-nis. Tis is cutur nbnt, bsd n gb princips nd srdvus utind in T Vv W. activ dvpnt twrds rizing TVv W spirit nd cutur is t bckbn prtins.

Cutur is critic ctr r sustinb grwt. Unik tcngis, strt-gis, rgniztin structurs r businss ds, cutur is dicut r cptitr t cp. It wud b qu dicut r us t rpict t cutur

cptitr.

W r cnvincd tt csiv cutur bsd n gb vus strngtnsur brnds nd ks Vv Grup r ttrctiv pr, businss prtnr,industr dr, nd trustd crprt citizn.

hoW We WoRK

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Energy, passion and respect or the individual.

Energy nd driv nncs ur ctivnss. W r gi, dnic nddtrind t k dirnc. W r rsvd t wk tt tr ir ur custrs. a us c nw cngs wit ndurnc nd ingnuit,

nd ws striv t b prt t sutin.

a cr strtgic dirctin, nd utu trust nd cprtin in ur t,inspir us t rc vn urtr. Striving t iprv pr rnc, w rctiv brcing cng. Tis gnrts nw nrg in t cpn.

Passion is n intns tin, t tis is w it s t b dp cittdnd nggd. hr w cn bring ur rts nd inds t wrk.

our wrk s ning nd purps. Tis v vs r strng sns invvnt in sping t utur ur industr. W r ddictd t bt bst businss prtnr r ur custrs.

W r prud wt Vv Grup s civd, but ur cnt pr-ducts nd srvics, nd w w iv ur gb vus T Vv W.

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Respect or the individual.W cr but pp. W cknwdg ndpprcit c tr. W trt vr individu wit rspct.

Rspct r t individu is undnt r rtins. Wn w rspctd, w r pwrd t ssu rspnsibiit r ursvs nd

ur situtin. our prsn cpcit nd s-st wi grw nd p ust t ig pcttins tt w c s ps.

W trust c tr t tk inititivs nd t cut. W rcgniz cindividus cntributin, nd cbrt t civnts ur cgus.W istn ctiv nd ws tr t rn r nd supprt c tr.


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Involvement and engagement. W cr but t utur ur cpn.a us wnt t Vv Grup t dvp nd grw. W s cr butur wrk, t nd cgus rund t wrd. evrn wnts t k dirnc.

Tt is w w gt dp nggd. W r invvd in stting t businssdirctin nd ipnting t strtg. W ctiv prticipt in npn digu but pns, dcisins nd cngs tt ct ur wrk, tssignnt r businss gs.

T b invvd nd pwrd in stting t dirctin ns tt w tkindividu rspnsibiit nd wnrsip r dcisins. Tis p ngg-nt rsuts in strng sns citnt t t grd bjctivs ndgs. a us ccuntb r driving cng nd buiding t utur.on nggd ps cn divr cnc.

ep invvnt is instrunt in civing Vv Grups strtgicbjctivs. W dvp vr bjctivs nd spcic businss pns

trug btt-up nd tp-dwn intrctin. B igning individu nd tgs wit t vr strtgic bjctivs, w r crting cr in sigt tt nncs t undrstnding c ps r nd cntributin.

Company spirit. W r pwrd. evr cgu prticipts in sttinggs nd in ting citnts. evr individu cntributs b wrkingtgtr wit trs twrds cn businss gs.

W r nt victis circustncs, but rspnsib prticipnts wit t

curg t infunc nd w ursvs t b infuncd. activ pcitnt dvps us, bt s individus nd prssins.

W dr t tk inititivs nd k dcisins. W pn ddrss prbs,nd w r rsvd t nd sutins. ec n us wnts t bcr ctiv nd cint. W r biv tt vr individu cn cngnd dvp, prr nd iprv. W r ving r wrds t ctin.

Cpn spirit ns ws cting in t bst intrst t Vv Grup.W cnduct ur businss wit intgrit. our ctins r ignd wit TVv W nd Vv Grups Cd Cnduct. Ts srd vus nd princi-ps v bc guiding cpss, wic w pss n t cgus ndcustrs, i nd rinds.

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Feedback. W wnt t k dirnc, nd tt ur wrk ttrs.W nd t b rcgnizd r ur individu ccpisnts, inititivsnd cntributins t ur t, cpn nd custrs.

a us nd nst nd cnstructiv dbck. Tis nbs us t tk

rspnsibiit nd cit t ting ig pcttins.

ldrs rgur prvid dbck tt is spcic, ti nd ctinb.Tis cris pcttins nd rinrcs bvir ding t iprvnts.ldrs s st n p b rqunt sking r dbck r custrs,cgus nd ps.

We can all contribute to the improvement efforts of our colleagues. B givingpsitiv dbck nd ncurging c tr, w strngtn t wiingnsst ct nd rn.

Open dialogue.W cunict wit c tr nd kp up n ctivdigu. W prticipt in cnvrstins tt ttr.

Trug pn digu, us cn cntribut t iprvnts. activistning nd iv cng princs, ids nd prspctivs prt

undrstnding nd cbrtin btwn dirnt ts nd unctins.

mssgs r cr, ti nd rvnt. ldrs cunict rqunt ndprctiv wit ps, spci during tis cng ndcnging businss cnditins. Fc-t-c nd t tings r usdt ncurg n pn digu.

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Diversity. W r individus, c wit uniqu bckgrund nd dirntprincs. W wnt t b trtd ir, qu nd cnsistnt witrspct. W s v cn g srvicing ur custrs in wtt gnrts prt.

W r turning dirncs int dvntgs. Tr is grt strngt indivrsit. It cntributs t incrsing ur prductivit, cbrtin ndbiit t innvt. It ps us in rging strngr rtinsips wit gbnd c custrs nd prtnrs.

W r ctiv stbising businss prctics, crss-unctin ts ndntwrks tt nb individus nd dirnt grups t cntribut t tirust ptnti. B ns incusivnss w cn vrg t strngtsrising r divrsit in trs uniqu biitis, princs, prspctivsnd viwpints.

W bnt r wrking in gb cpn. hr w cn nnc ur snsi-tivit t cutur divrsit nd bc r skid in crss-cutur intrctin.

Teamwork. W r n strng t wrking twrds srd businss gs.as br n t r svr ts, w v rspnsibiitis tnd-ing bnd t r r r jb dscriptins. Tis is wr w gt invvd,cntribut t t prrnc t w t nd divr rsuts.

Twrk rs suprir w iprving quit, divr nd prduc-tivit. Wrking tgtr s n t trr ppis trugut tGrup, r tp ngnt t crss-unctin ts. Trug twrkw buid t prtnrsip, trust nd cbrtiv cutur tt rsut iniprvd prrnc.

Grt twrk t vr v is bsd n utu trust, sid rtins ndcprtin in wrking tgtr t t cn businss bjctivs.Insid t t w striv r rnius t spirit, pnnss nd cntinu-us iprvnts. W sr t j wrking nd winning tgtr.Trug twrk w rn r c tr nd grw.

Gd twrk s buids t s-cndnc, supprt nd rcgnitin tt

w nd. B cing tgtr s t, w cbin nd vrg dirntstrngts nd skis r ctiv.

T buid ig-prring Vv Grup w nd ctiv twrk crssunctins, businsss nd ntin cuturs. Cbrtin witin ndbtwn ts iprvs ignnt nd citnt, nd riss t v nrg nd rspnsivnss trugut t Grup.

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Vv Grup drs r pctd t rcgniz civnts nd rquntgiv nst nd cnstructiv dbck. Supprting prsn grwt ndcptnc dvpnt, incusiv drs nsur pprtunitis r cindividu t ddrss nw cngs. ldrs prt t nd kping bnc btwn wrk nd prsn i.

ldrs ust rn nd dsrv t trust nd rspct tir ts ndcgus. ldrs wn up t nd tk rspnsibiit r tir istks.aws ccuntb r ctins, dcisins nd rsuts, drs st n pr b iving T Vv W princips nd vus.

Leadership. ldrs v t dsir nd s-cndnc t st cr cursr t utur. ldrs buid trust nd str p nggnt.ldrs pwr ts nd individus t tk inititivs nd ct, nd tdriv t iprvnt t prrnc.

ldrs r rspnsib r dvping strtgis nd gs, r stbisingbusinss-rintd guidins r wrk, nd r invving ps in tdcisin-king prcss. mnging b bjctivs, drs supprt psin trnsting ts int gs, trgts nd pprprit ctins. ensuringtt individu nd t gs r ignd wit t Grups strtgic dirctin,drs r cusing n cutin nd divring rsuts.

Tru drsip rquirs t curg, prsvrnc nd intgrit t wsct in t bst intrst t w Vv Grup. Dcisivnss is crucir ging rwrd, nd drs ust v t rtitud nd ncssr rsvt k t st dicut businss dcisins. a drs r pctd tstnd up r cpn dcisins, nd t ws b driving cng.

ldrs r skid in nvigting ur gb rgniztin nd in ngingcrss dirnt cuturs. T r custr rintd wit dp businssundrstnding. T prt pnnss nd rspnsivnss t dirntstkdrs pcttins.

our drs r cunictiv. T istn, prvid ti inrtin rtdt wrk, tivt nd pin dcisins. T nsur bst rsuts, drscrt utu trust, cutivt cprtin nd nd cnficts witin ndbtwn ts.

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Winning the confdence o the world. W cr but t utur tis pnt.T gb cit cng is n t grtst cngs tt w r cing. T Vv Grup is cittd t signicnt rducing t nvirn-nt ipct r ur prductin nd prducts. W cn k dirnc.

T Vv Grup cpnis nd ps v ng trditin scirspnsibiit. W wrk tgtr wit gb rgniztins, univrsitis,nd c utritis t cntribut t t psitiv dvpnt scit.W s ncurg c inititivs, prjcts, spnsring nd vuntrctivitis in ur cunitis.

our bvir, s individus nd s crprt citizns, scurs nd strngtnsur crprt vus quit, st nd nvirnnt cr. B dringt T Vv W vus nd princips nd t Vv Grups Cd Cnduct ,w buid trustwrtinss nd cndnc ng custrs, suppirs,prtnrs, utritis, nd tr stkdrs in scit.

Driving change.W turn cng int nw pprtunitis r iprving prr-nc nd grwing t businss. W rspnd wit giit nd fibiit tnw crci, rgutr nd tcngic cngs.

as grwt cpn in ccic nd ig vti businss, w ust

nnc ur biit t s ng stp upturns nd dwnturns. W rcrting cptitiv dg b bcing r fib in djusting prductinvus, dpting t siz ur wrkrc, cting rsurcs ndsiting t surcing.

W r dtrind t cng str tn n ur cptitrs. S-tis t businss nvirnnt wi cp us t k vr diicutdcisins cting n ps, custrs nd tr stkdrs.equ iprtnt, wn nw pprtunitis rg, w ust dr t grwnd pnd ggrssiv.

Cng inititivs ust ws b cutd wit t utst spd nd rsv.our businsss cn bc nr, quickr, r gi nd bttr ignd

wit c tr.

R cng is ws up cs nd vr prsn. accpting nd brcingtis cng rquirs pnnss nd wiingnss t trnsr.

Cng ks us c tgtr s strngr t. Trnsrtin nbsus t t nw strtgic cngs nd t buid t utur tgtr.

W r pwrd nd ccuntb. W cn k dcisins nd ct prpt.W cn driv cng.

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Always moving orward. T Vv W is wt dns ur cutur, ncurg-ing us t ssu individu rspnsibiit nd wnrsip r dcisins,nd t tk n nw cngs. It cnstnt rinds us tt w cn civnd divr, cng nd iprv, nd rc vn igr gs.

Tis is w w wrk tgtr, prtnr wit custrs, nd srv scit.In ur ctris, cs, nd ting rs, w ct ccrding t ts vusnd princips. T Vv W guids us wn rcruiting, scting nddvping nw cgus.

T Vv W sws wt w stnd r, nd wt w spir t b in tutur. It is rcip r businss succss in wic w strng biv.It s undtin r dvping t Vv Grup int t wrds dingprvidr crci trnsprt sutins. It prsss t cutur,bvirs nd vus srd crss t Vv Grup.

T Vv W givs us sns purps nd dirctin. W r wsving rwrd.

addrss ur cnts n T Vv W t: [email protected]

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Volvo Way Eng